{"metadata":{"transaction_key":"deprecated","request_id":"019f8cf9-5d6c-7db3-8467-896cbbf115da","sha256":"aeb356f6cb599c3d49b0cbcc63551fe09940f999b20eb63121ab22ee835b696d","created":"2026-07-23T03:16:21.727Z","duration":80.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":213,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":234,"output_tokens":234},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":234,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. Oh, hi, Nathan. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, well, actually, we have spoken before, and, the time that, we I called you, you were busy. So I sent you an email with some information about Vigilance AI if you have checked it. Oh, yes. Well, Vigilance AI is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide a full audit trail without adding headcount or replacing your existing staff. And, you know, we have actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","confidence":0.99902344,"words":[{"word":"andrew","start":4.64,"end":5.14,"confidence":0.80566406,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.07117213308811188},{"word":"oh","start":22.985,"end":23.145,"confidence":0.9772949,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.005817141383886337},{"word":"hi","start":23.145,"end":23.465,"confidence":0.99316406,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":-0.0005606487393379211},{"word":"nathan","start":23.465,"end":23.865,"confidence":0.8798828,"punctuated_word":"Nathan.","sentiment":"neutral","sentiment_score":-0.005398144945502281},{"word":"it's","start":23.865,"end":24.185,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0100953234359622},{"word":"andrew","start":24.185,"end":24.505,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.011466771364212036},{"word":"from","start":24.505,"end":24.825,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.022108562290668488},{"word":"vigilance","start":24.825,"end":25.325,"confidence":0.97265625,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.016991697251796722},{"word":"ai","start":25.465,"end":25.705,"confidence":0.87280273,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.03178872913122177},{"word":"have","start":25.705,"end":25.945,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"negative","sentiment_score":-0.3384046256542206},{"word":"i","start":25.945,"end":26.105,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4847927391529083},{"word":"caught","start":26.105,"end":26.265,"confidence":0.9892578,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.5660050511360168},{"word":"you","start":26.265,"end":26.425,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6015762686729431},{"word":"in","start":26.425,"end":26.505,"confidence":0.9902344,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5581684708595276},{"word":"a","start":26.505,"end":26.665,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5507714748382568},{"word":"bad","start":26.665,"end":26.904999,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5931429266929626},{"word":"time","start":26.904999,"end":27.404999,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.5528579354286194},{"word":"oh","start":32.85,"end":33.25,"confidence":0.8935547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.19578835368156433},{"word":"well","start":33.25,"end":33.57,"confidence":0.9880371,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.16397199034690857},{"word":"actually","start":33.57,"end":33.89,"confidence":0.9758301,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.14276859164237976},{"word":"we","start":33.89,"end":34.13,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12846684455871582},{"word":"have","start":34.13,"end":34.37,"confidence":0.7348633,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08888426423072815},{"word":"spoken","start":34.37,"end":34.85,"confidence":1.0,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.0669025182723999},{"word":"before","start":34.85,"end":35.35,"confidence":0.734375,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.07697728276252747},{"word":"and","start":35.73,"end":36.23,"confidence":0.7734375,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.08696921169757843},{"word":"the","start":36.85,"end":37.010002,"confidence":0.6796875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10683724284172058},{"word":"time","start":37.010002,"end":37.33,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.08231113851070404},{"word":"that","start":37.33,"end":37.49,"confidence":0.92944336,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.1152818650007248},{"word":"we","start":37.65,"end":37.89,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14867514371871948},{"word":"i","start":38.05,"end":38.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14589200913906095},{"word":"called","start":38.21,"end":38.45,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.15469636023044586},{"word":"you","start":38.45,"end":38.690002,"confidence":0.921875,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.1833348274230957},{"word":"you","start":38.690002,"end":38.85,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3343835771083832},{"word":"were","start":38.85,"end":39.010002,"confidence":0.98291016,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.267343670129776},{"word":"busy","start":39.010002,"end":39.41,"confidence":0.8647461,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.17030204832553864},{"word":"so","start":39.41,"end":39.57,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05653950572013855},{"word":"i","start":39.57,"end":39.73,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06174620613455773},{"word":"sent","start":39.73,"end":39.89,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.05747389048337936},{"word":"you","start":39.89,"end":40.05,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0738716647028923},{"word":"an","start":40.05,"end":40.21,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.051860611885786057},{"word":"email","start":40.21,"end":40.61,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.0372101292014122},{"word":"with","start":40.61,"end":40.77,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04851800203323364},{"word":"some","start":40.77,"end":41.010002,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.033486150205135345},{"word":"information","start":41.010002,"end":41.489998,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.03073396533727646},{"word":"about","start":41.489998,"end":41.73,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.011971499770879744},{"word":"vigilance","start":41.73,"end":42.23,"confidence":0.99902344,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.017149217426776886},{"word":"ai","start":42.37,"end":42.690002,"confidence":0.99609375,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":-0.006435927003622055},{"word":"if","start":42.690002,"end":42.85,"confidence":0.4802246,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0380360409617424},{"word":"you","start":42.85,"end":42.93,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06913166493177414},{"word":"have","start":42.93,"end":43.17,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05857377126812935},{"word":"checked","start":43.17,"end":43.489998,"confidence":0.9980469,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.08284983038902283},{"word":"it","start":43.489998,"end":43.989998,"confidence":0.96118164,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.10735617578029633},{"word":"oh","start":49.915,"end":50.235,"confidence":0.94506836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0021051522344350815},{"word":"yes","start":50.235,"end":50.735,"confidence":0.9926758,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.01681722141802311},{"word":"well","start":50.955,"end":51.435,"confidence":0.8671875,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.01715310476720333},{"word":"vigilance","start":51.435,"end":51.935,"confidence":0.9848633,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06616301834583282},{"word":"ai","start":52.155,"end":52.655,"confidence":0.99609375,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.06154268980026245},{"word":"is","start":52.795,"end":53.115,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03752054274082184},{"word":"our","start":53.115,"end":53.355,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04668042436242104},{"word":"twenty","start":53.355,"end":53.675,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.08733102679252625},{"word":"four","start":53.675,"end":53.835,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04206305742263794},{"word":"seven","start":53.835,"end":54.235,"confidence":0.99902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.05698716640472412},{"word":"ai","start":54.235,"end":54.555,"confidence":0.9863281,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.07241671532392502},{"word":"security","start":54.555,"end":54.955,"confidence":0.9921875,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.04207349568605423},{"word":"analyst","start":54.955,"end":55.455,"confidence":0.9921875,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.10739554464817049},{"word":"we","start":55.835,"end":55.995,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10383877903223038},{"word":"help","start":55.995,"end":56.25,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.14884427189826965},{"word":"teams","start":56.41,"end":56.73,"confidence":0.9970703,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.08947962522506714},{"word":"investigate","start":56.73,"end":57.23,"confidence":0.96435547,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.09381040185689926},{"word":"every","start":57.37,"end":57.77,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.1087351143360138},{"word":"security","start":57.77,"end":58.17,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.0172647163271904},{"word":"alert","start":58.17,"end":58.49,"confidence":1.0,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.06944827735424042},{"word":"in","start":58.49,"end":58.65,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12273290753364564},{"word":"minutes","start":58.65,"end":59.05,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.19032758474349976},{"word":"and","start":59.05,"end":59.29,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1267576813697815},{"word":"provide","start":59.29,"end":59.61,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.08213278651237488},{"word":"a","start":59.61,"end":59.85,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1400582194328308},{"word":"full","start":59.85,"end":60.25,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.21143291890621185},{"word":"audit","start":60.25,"end":60.489998,"confidence":0.96533203,"punctuated_word":"audit","sentiment":"neutral","sentiment_score":0.17003236711025238},{"word":"trail","start":60.489998,"end":60.81,"confidence":0.99902344,"punctuated_word":"trail","sentiment":"neutral","sentiment_score":0.1418549418449402},{"word":"without","start":60.81,"end":61.21,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.1527184695005417},{"word":"adding","start":61.21,"end":61.61,"confidence":0.99902344,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":-0.036324381828308105},{"word":"headcount","start":61.61,"end":62.11,"confidence":0.7746582,"punctuated_word":"headcount","sentiment":"neutral","sentiment_score":-0.034065451472997665},{"word":"or","start":62.57,"end":62.81,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09593777358531952},{"word":"replacing","start":62.81,"end":63.31,"confidence":1.0,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":-0.041124939918518066},{"word":"your","start":64.01,"end":64.17,"confidence":0.71875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03386601060628891},{"word":"existing","start":64.17,"end":64.67,"confidence":0.9941406,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.041006118059158325},{"word":"staff","start":64.81,"end":65.31,"confidence":0.7648926,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":0.053080782294273376},{"word":"and","start":65.85,"end":66.33,"confidence":0.986084,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.03863516449928284},{"word":"you","start":66.33,"end":66.49,"confidence":0.69091797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03568368777632713},{"word":"know","start":66.49,"end":66.729996,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.03866817057132721},{"word":"we","start":66.729996,"end":66.89,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.032232172787189484},{"word":"have","start":66.89,"end":67.13,"confidence":0.99121094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.021871335804462433},{"word":"actually","start":67.13,"end":67.61,"confidence":0.9790039,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.007118694484233856},{"word":"wanted","start":67.61,"end":67.93,"confidence":0.9770508,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.010918863117694856},{"word":"to","start":67.93,"end":68.17,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00846535712480545},{"word":"follow-up","start":68.17,"end":68.625,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.002343118190765381},{"word":"and","start":68.625,"end":68.865,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0009735152125358582},{"word":"see","start":68.865,"end":69.265,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.017453089356422424},{"word":"if","start":69.265,"end":69.585,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.027989618480205536},{"word":"now","start":69.585,"end":69.825,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.008706532418727875},{"word":"might","start":69.825,"end":70.065,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.0328240692615509},{"word":"be","start":70.065,"end":70.225,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.017581254243850708},{"word":"a","start":70.225,"end":70.305,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011126205325126648},{"word":"better","start":70.305,"end":70.465,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.04314754903316498},{"word":"time","start":70.465,"end":70.785,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.00884924829006195},{"word":"to","start":70.785,"end":70.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.017577655613422394},{"word":"schedule","start":70.945,"end":71.265,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.02313961088657379},{"word":"a","start":71.265,"end":71.425,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04016801342368126},{"word":"quick","start":71.425,"end":71.745,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.08294545859098434},{"word":"twenty","start":71.745,"end":72.065,"confidence":0.9633789,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.06963460892438889},{"word":"minute","start":72.065,"end":72.305,"confidence":1.0,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.03705369681119919},{"word":"demo","start":72.305,"end":72.625,"confidence":0.99902344,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.08274637162685394},{"word":"with","start":72.625,"end":72.785,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05666401982307434},{"word":"our","start":72.785,"end":72.945,"confidence":0.8886719,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05346750468015671},{"word":"cto","start":72.945,"end":73.445,"confidence":0.89713544,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.027748113498091698}],"paragraphs":{"transcript":"\nAndrew. Oh, hi, Nathan. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, well, actually, we have spoken before, and, the time that, we I called you, you were busy.\n\nSo I sent you an email with some information about Vigilance AI if you have checked it. Oh, yes. Well, Vigilance AI is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide a full audit trail without adding headcount or replacing your existing staff. And, you know, we have actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","paragraphs":[{"sentences":[{"text":"Andrew.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.07117213308811188},{"text":"Oh, hi, Nathan.","start":22.985,"end":23.865,"sentiment":"neutral","sentiment_score":-0.003925311689575513},{"text":"It's Andrew from Vigilance AI.","start":23.865,"end":25.705,"sentiment":"neutral","sentiment_score":0.018490216694772243},{"text":"Have I caught you in a bad time?","start":25.705,"end":27.404999,"sentiment":"negative","sentiment_score":-0.5307149365544319},{"text":"Oh, well, actually, we have spoken before, and, the time that, we I called you, you were busy.","start":32.85,"end":39.41,"sentiment":"neutral","sentiment_score":-0.14776594109005398}],"sentiment":"neutral","sentiment_score":-0.19296169001609087,"num_words":35,"start":4.64,"end":39.41},{"sentences":[{"text":"So I sent you an email with some information about Vigilance AI if you have checked it.","start":39.41,"end":43.989998,"sentiment":"neutral","sentiment_score":-0.04958495607270914},{"text":"Oh, yes.","start":49.915,"end":50.735,"sentiment":"neutral","sentiment_score":0.009461186826229095},{"text":"Well, Vigilance AI is our twenty four seven AI security analyst.","start":50.955,"end":55.455,"sentiment":"neutral","sentiment_score":0.05793879875405268},{"text":"We help teams investigate every security alert in minutes and provide a full audit trail without adding headcount or replacing your existing staff.","start":55.835,"end":65.31,"sentiment":"neutral","sentiment_score":0.09051499888300896},{"text":"And, you know, we have actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start":65.85,"end":73.445,"sentiment":"neutral","sentiment_score":0.024040325611297573}],"sentiment":"neutral","sentiment_score":0.03170714812514223,"num_words":81,"start":39.41,"end":73.445}]}}]},{"alternatives":[{"transcript":"And reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. Hello. Evan speaking. If you're trying to sell me something, probably you. Sorry. I don't recall. Just remind me. What do you do again? Mhmm. K. No. Thanks. Not interested. Thanks.","confidence":0.99121094,"words":[{"word":"and","start":0.24,"end":0.39999998,"confidence":0.9301758,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.032542530447244644},{"word":"reason","start":0.39999998,"end":0.79999995,"confidence":0.99121094,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.03244945779442787},{"word":"for","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.046216271817684174},{"word":"calling","start":1.04,"end":1.52,"confidence":0.91186523,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.04852358251810074},{"word":"i'll","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01654425822198391},{"word":"see","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.015321081504225733},{"word":"if","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.006540750153362751},{"word":"this","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.016513140872120857},{"word":"person","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0047150421887636185},{"word":"is","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0016945526003837583},{"word":"available","start":2.96,"end":3.46,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0023267539218068123},{"word":"thanks","start":12.559999,"end":12.96,"confidence":0.9880371,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.3676465153694153},{"word":"andrew","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.3179945945739746},{"word":"please","start":14.054999,"end":14.294999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.13228607177734375},{"word":"stay","start":14.294999,"end":14.615,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.17263263463974},{"word":"on","start":14.615,"end":14.855,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.19382019340991977},{"word":"the","start":14.855,"end":15.014999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24839641153812408},{"word":"line","start":15.014999,"end":15.514999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15090835094451904},{"word":"hello","start":20.535,"end":20.855,"confidence":0.7199707,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.031907372176647186},{"word":"evan","start":20.855,"end":21.175,"confidence":0.7236328,"punctuated_word":"Evan","sentiment":"neutral","sentiment_score":0.01044570840895176},{"word":"speaking","start":21.175,"end":21.675,"confidence":0.9951172,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02420306950807571},{"word":"if","start":28.66,"end":28.82,"confidence":0.71972656,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.6204044222831726},{"word":"you're","start":28.82,"end":28.9,"confidence":0.921875,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.6794621348381042},{"word":"trying","start":28.9,"end":29.14,"confidence":0.9526367,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.671234130859375},{"word":"to","start":29.14,"end":29.22,"confidence":0.9951172,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6883000731468201},{"word":"sell","start":29.22,"end":29.460001,"confidence":0.99316406,"punctuated_word":"sell","sentiment":"negative","sentiment_score":-0.6722502112388611},{"word":"me","start":29.460001,"end":29.54,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6381300687789917},{"word":"something","start":29.54,"end":30.02,"confidence":0.9909668,"punctuated_word":"something,","sentiment":"negative","sentiment_score":-0.5515451431274414},{"word":"probably","start":30.02,"end":30.5,"confidence":0.9394531,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.546640932559967},{"word":"you","start":30.5,"end":31.0,"confidence":0.73083496,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.5443681478500366},{"word":"sorry","start":46.115,"end":46.355003,"confidence":0.8117676,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.22913244366645813},{"word":"i","start":46.355003,"end":46.435,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24508415162563324},{"word":"don't","start":46.435,"end":46.595,"confidence":0.9650879,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21936389803886416},{"word":"recall","start":46.595,"end":47.095,"confidence":0.81103516,"punctuated_word":"recall.","sentiment":"neutral","sentiment_score":-0.2116738110780716},{"word":"just","start":47.155003,"end":47.395,"confidence":0.6459961,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.17968125641345978},{"word":"remind","start":47.395,"end":47.595,"confidence":0.6621094,"punctuated_word":"remind","sentiment":"neutral","sentiment_score":-0.1362430900335312},{"word":"me","start":47.595,"end":47.795002,"confidence":0.73950195,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.1527593582868576},{"word":"what","start":47.795002,"end":47.955,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.1298999786376953},{"word":"do","start":47.955,"end":48.115,"confidence":0.80810547,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10365588963031767},{"word":"you","start":48.115,"end":48.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13699841499328613},{"word":"do","start":48.195,"end":48.355003,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12591291964054108},{"word":"again","start":48.355003,"end":48.855003,"confidence":0.9980469,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.08821696043014526},{"word":"mhmm","start":56.19,"end":56.69,"confidence":0.92285156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11533479392528534},{"word":"k","start":74.125,"end":74.605,"confidence":0.72595215,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.06677114963531494},{"word":"no","start":74.605,"end":74.765,"confidence":0.83691406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3024943768978119},{"word":"thanks","start":74.765,"end":75.085,"confidence":0.9916992,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.2826814353466034},{"word":"not","start":75.085,"end":75.325005,"confidence":0.74316406,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.5831379890441895},{"word":"interested","start":75.325005,"end":75.725006,"confidence":0.9897461,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.4894309341907501},{"word":"thanks","start":75.725006,"end":76.225006,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.2191874384880066}],"paragraphs":{"transcript":"\nAnd reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. Hello.\n\nEvan speaking. If you're trying to sell me something, probably you. Sorry. I don't recall. Just remind me.\n\nWhat do you do again? Mhmm. K. No. Thanks.\n\nNot interested. Thanks.","paragraphs":[{"sentences":[{"text":"And reason for calling.","start":0.24,"end":1.52,"sentiment":"neutral","sentiment_score":-0.03993296064436436},{"text":"I'll see if this person is available.","start":1.52,"end":3.46,"sentiment":"neutral","sentiment_score":-0.009093654208949633},{"text":"Thanks, Andrew.","start":12.559999,"end":13.46,"sentiment":"positive","sentiment_score":0.34282055497169495},{"text":"Please stay on the line.","start":14.054999,"end":15.514999,"sentiment":"neutral","sentiment_score":0.17960873246192932},{"text":"Hello.","start":20.535,"end":20.855,"sentiment":"neutral","sentiment_score":0.031907372176647186}],"sentiment":"neutral","sentiment_score":0.07327393275734626,"num_words":19,"start":0.24,"end":20.855},{"sentences":[{"text":"Evan speaking.","start":20.855,"end":21.675,"sentiment":"neutral","sentiment_score":0.017324388958513737},{"text":"If you're trying to sell me something, probably you.","start":28.66,"end":31.0,"sentiment":"negative","sentiment_score":-0.6235928071869744},{"text":"Sorry.","start":46.115,"end":46.355003,"sentiment":"neutral","sentiment_score":-0.22913244366645813},{"text":"I don't recall.","start":46.355003,"end":47.095,"sentiment":"neutral","sentiment_score":-0.22537395358085632},{"text":"Just remind me.","start":47.155003,"end":47.795002,"sentiment":"neutral","sentiment_score":-0.15622790157794952}],"sentiment":"negative","sentiment_score":-0.38620136088381213,"num_words":18,"start":20.855,"end":47.795002},{"sentences":[{"text":"What do you do again?","start":47.795002,"end":48.855003,"sentiment":"neutral","sentiment_score":-0.1169368326663971},{"text":"Mhmm.","start":56.19,"end":56.69,"sentiment":"neutral","sentiment_score":0.11533479392528534},{"text":"K.","start":74.125,"end":74.605,"sentiment":"neutral","sentiment_score":-0.06677114963531494},{"text":"No.","start":74.605,"end":74.765,"sentiment":"neutral","sentiment_score":-0.3024943768978119},{"text":"Thanks.","start":74.765,"end":75.085,"sentiment":"neutral","sentiment_score":-0.2826814353466034}],"sentiment":"neutral","sentiment_score":-0.12458848125404781,"num_words":9,"start":47.795002,"end":75.085},{"sentences":[{"text":"Not interested.","start":75.085,"end":75.725006,"sentiment":"negative","sentiment_score":-0.5362844616174698},{"text":"Thanks.","start":75.725006,"end":76.225006,"sentiment":"neutral","sentiment_score":-0.2191874384880066}],"sentiment":"negative","sentiment_score":-0.43058545390764874,"num_words":3,"start":75.085,"end":76.225006}]}}]}],"paragraphs":{"transcript":"\nChannel 1: And reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello. Evan speaking.\n\nChannel 0: Oh, hi, Nathan. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: If you're trying to sell me something, probably you.\n\nChannel 0: Oh, well, actually, we have spoken before, and, the time that, we I called you, you were busy. So I sent you an email with some information about Vigilance AI if you have checked it.\n\nChannel 1: Sorry. I don't recall. Just remind me. What do you do again?\n\nChannel 0: Oh, yes. Well, Vigilance AI is our twenty four seven AI security analyst. We help\n\nChannel 1: Mhmm.\n\nChannel 0: teams investigate every security alert in minutes and provide a full audit trail without adding headcount or replacing your existing staff. And, you know, we have actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.\n\nChannel 1: K. No. Thanks. Not interested. Thanks.","paragraphs":[{"sentences":[{"text":"And reason for calling.","start":0.24,"end":1.52,"sentiment":"neutral","sentiment_score":-0.03993296064436436},{"text":"I'll see if this person is available.","start":1.52,"end":3.46,"sentiment":"neutral","sentiment_score":-0.009093654208949633}],"sentiment":"neutral","sentiment_score":-0.020307947458191353,"channel":1,"num_words":11,"start":0.24,"end":3.46},{"sentences":[{"text":"Andrew.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.07117213308811188}],"sentiment":"neutral","sentiment_score":0.07117213308811188,"channel":0,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Thanks, Andrew.","start":12.559999,"end":13.46,"sentiment":"positive","sentiment_score":0.34282055497169495},{"text":"Please stay on the line.","start":14.054999,"end":15.514999,"sentiment":"neutral","sentiment_score":0.17960873246192932},{"text":"Hello.","start":20.535,"end":20.855,"sentiment":"neutral","sentiment_score":0.031907372176647186},{"text":"Evan speaking.","start":20.855,"end":21.675,"sentiment":"neutral","sentiment_score":0.017324388958513737}],"sentiment":"neutral","sentiment_score":0.16502409223467113,"channel":1,"num_words":10,"start":12.559999,"end":21.675},{"sentences":[{"text":"Oh, hi, Nathan.","start":22.985,"end":23.865,"sentiment":"neutral","sentiment_score":-0.003925311689575513},{"text":"It's Andrew from Vigilance AI.","start":23.865,"end":25.705,"sentiment":"neutral","sentiment_score":0.018490216694772243},{"text":"Have I caught you in a bad time?","start":25.705,"end":27.404999,"sentiment":"negative","sentiment_score":-0.5307149365544319}],"sentiment":"neutral","sentiment_score":-0.26031527150189504,"channel":0,"num_words":16,"start":22.985,"end":27.404999},{"sentences":[{"text":"If you're trying to sell me something, probably you.","start":28.66,"end":31.0,"sentiment":"negative","sentiment_score":-0.6235928071869744}],"sentiment":"negative","sentiment_score":-0.6235928071869744,"channel":1,"num_words":9,"start":28.66,"end":31.0},{"sentences":[{"text":"Oh, well, actually, we have spoken before, and, the time that, we I called you, you were busy.","start":32.85,"end":39.41,"sentiment":"neutral","sentiment_score":-0.14776594109005398},{"text":"So I sent you an email with some information about Vigilance AI if you have checked it.","start":39.41,"end":43.989998,"sentiment":"neutral","sentiment_score":-0.04958495607270914}],"sentiment":"neutral","sentiment_score":-0.10007803408162934,"channel":0,"num_words":35,"start":32.85,"end":43.989998},{"sentences":[{"text":"Sorry.","start":46.115,"end":46.355003,"sentiment":"neutral","sentiment_score":-0.22913244366645813},{"text":"I don't recall.","start":46.355003,"end":47.095,"sentiment":"neutral","sentiment_score":-0.22537395358085632},{"text":"Just remind me.","start":47.155003,"end":47.795002,"sentiment":"neutral","sentiment_score":-0.15622790157794952},{"text":"What do you do again?","start":47.795002,"end":48.855003,"sentiment":"neutral","sentiment_score":-0.1169368326663971}],"sentiment":"neutral","sentiment_score":-0.1632185143729051,"channel":1,"num_words":12,"start":46.115,"end":48.855003},{"sentences":[{"text":"Oh, yes.","start":49.915,"end":50.735,"sentiment":"neutral","sentiment_score":0.009461186826229095},{"text":"Well, Vigilance AI is our twenty four seven AI security analyst.","start":50.955,"end":55.455,"sentiment":"neutral","sentiment_score":0.05793879875405268},{"text":"We help","start":55.835,"end":56.25,"sentiment":"neutral","sentiment_score":0.12634152546525002}],"sentiment":"neutral","sentiment_score":0.06059548072516918,"channel":0,"num_words":15,"start":49.915,"end":56.25},{"sentences":[{"text":"Mhmm.","start":56.19,"end":56.69,"sentiment":"neutral","sentiment_score":0.11533479392528534}],"sentiment":"neutral","sentiment_score":0.11533479392528534,"channel":1,"num_words":1,"start":56.19,"end":56.69},{"sentences":[{"text":"teams investigate every security alert in minutes and provide a full audit trail without adding headcount or replacing your existing staff.","start":56.41,"end":65.31,"sentiment":"neutral","sentiment_score":0.08710294873231933},{"text":"And, you know, we have actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start":65.85,"end":73.445,"sentiment":"neutral","sentiment_score":0.024040325611297573}],"sentiment":"neutral","sentiment_score":0.05106716409173547,"channel":0,"num_words":49,"start":56.41,"end":73.445},{"sentences":[{"text":"K.","start":74.125,"end":74.605,"sentiment":"neutral","sentiment_score":-0.06677114963531494},{"text":"No.","start":74.605,"end":74.765,"sentiment":"neutral","sentiment_score":-0.3024943768978119},{"text":"Thanks.","start":74.765,"end":75.085,"sentiment":"neutral","sentiment_score":-0.2826814353466034},{"text":"Not interested.","start":75.085,"end":75.725006,"sentiment":"negative","sentiment_score":-0.5362844616174698},{"text":"Thanks.","start":75.725006,"end":76.225006,"sentiment":"neutral","sentiment_score":-0.2191874384880066}],"sentiment":"neutral","sentiment_score":-0.3239505539337794,"channel":1,"num_words":6,"start":74.125,"end":76.225006}]},"summary":{"result":"success","short":"An agent frombound AI called a customer named Andrew and asked if he had time to discuss their AI security technology. Andrew said he had been busy and sent an email with information about the technology. The agent offered a demo with their CTO, but Andrew declined and ended the call."},"intents":{"segments":[{"text":"I'll see if this person is available. Andrew.","start_word":4,"end_word":11,"intents":[{"intent":"Request call back","confidence_score":0.018577488}]}]},"sentiments":{"segments":[{"text":"And reason for calling. I'll see if this person is available. Andrew.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":-0.009529042057693005},{"text":"Thanks, Andrew.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.34282055497169495},{"text":"Please stay on the line. Hello. Evan speaking. Oh, hi, Nathan. It's Andrew from Vigilance AI.","start_word":14,"end_word":29,"sentiment":"neutral","sentiment_score":0.04912890866398811},{"text":"Have I caught you in a bad time? If you're trying to sell me something, probably you.","start_word":30,"end_word":46,"sentiment":"negative","sentiment_score":-0.5833269953727722},{"text":"Oh, well, actually, we have spoken before, and, the time that, we I called you, you were busy. So I sent you an email with some information about Vigilance AI if you have checked it. Sorry. I don't recall. Just remind me. What do you do again? Oh, yes. Well, Vigilance AI is our twenty four seven AI security analyst. We help Mhmm. teams investigate every security alert in minutes and provide a full audit trail without adding headcount or replacing your existing staff. And, you know, we have actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO. K. No. Thanks.","start_word":47,"end_word":161,"sentiment":"neutral","sentiment_score":-0.02984721213579178},{"text":"Not interested.","start_word":162,"end_word":163,"sentiment":"negative","sentiment_score":-0.5206665992736816},{"text":"Thanks.","start_word":164,"end_word":164,"sentiment":"neutral","sentiment_score":-0.3240134119987488}],"average":{"sentiment":"neutral","sentiment_score":-0.07600990523639907}}}}