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Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you? Great choice.\n\nSo that's two large pepperoni pizzas. Anything else you'd like to add? Apologies for any confusion. Just to confirm, you want two large pepperoni pizzas. Is that correct?\n\nPerfect. Anything else I can add for you today? We've got a variety of pizzas for you to choose from. For soft drinks, we have Coke, Coke Zero, Sprite, and Fanta. Would you like to add any to your order?\n\nGot it. Four one point two five l bottles of Coke. Anything else? Your order comes to a total of $74. Would you like to pick it up or have it delivered?\n\nGreat. I'll need to get your name and callback number, please. Thanks, Daniel. Just to confirm, that's O424724429. Is that correct?\n\nAll set, Daniel. Your order is in. Thanks for calling Big Tasty. Bye. Your order is set.\n\n$74 for pickup. Thanks, Daniel. See you soon.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.2826354503631592},{"text":"Thanks for calling Pete's Pizzas.","start":5.04,"end":6.48,"sentiment":"positive","sentiment_score":0.5403095245361328},{"text":"This is Wanda, the AI ordering assistant.","start":6.48,"end":8.8,"sentiment":"positive","sentiment_score":0.4380247848374503},{"text":"What can I get cooking for you?","start":8.8,"end":10.5,"sentiment":"neutral","sentiment_score":0.2714722454547882},{"text":"Great choice.","start":15.775001,"end":16.495,"sentiment":"positive","sentiment_score":0.7180926203727722}],"sentiment":"positive","sentiment_score":0.4204123033129651,"num_words":23,"start":4.64,"end":16.495},{"sentences":[{"text":"So that's two large pepperoni pizzas.","start":16.495,"end":18.595001,"sentiment":"neutral","sentiment_score":0.29860200732946396},{"text":"Anything else you'd like to 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Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you?\n\nChannel 0: Hey. I just want to grab two large pepperoni pizzas.\n\nChannel 1: Great choice. So that's two large pepperoni pizzas. Anything else you'd like to add? Apologies for any confusion. Just to confirm, you want two large pepperoni pizzas.\n\nIs that correct?\n\nChannel 0: Yep.\n\nChannel 1: Perfect. Anything else I can add for you today?\n\nChannel 0: Yeah. What pizzas do you guys have?\n\nChannel 1: We've got a variety of\n\nChannel 0: Actually,\n\nChannel 1: pizzas\n\nChannel 0: what\n\nChannel 1: for\n\nChannel 0: soft\n\nChannel 1: you to\n\nChannel 0: drinks?\n\nChannel 1: choose from. For soft drinks, we have Coke, Coke Zero, Sprite, and Fanta.\n\nChannel 0: Can I get four large\n\nChannel 1: Would\n\nChannel 0: Coke?\n\nChannel 1: you like to add any to your order? Got it. Four one point two five l bottles of Coke. Anything else?\n\nChannel 0: Nope. That's it.\n\nChannel 1: Your order comes to a total of $74. Would you like to pick it up or have it delivered?\n\nChannel 0: Pickup.\n\nChannel 1: Great. I'll need to get your name and callback number, please.\n\nChannel 0: Daniel 0424724429.\n\nChannel 1: Thanks, Daniel. Just to confirm, that's O424724429. Is that\n\nChannel 0: Yes.\n\nChannel 1: correct? All set, Daniel. Your order is in. Thanks for calling Big Tasty. Bye.\n\nYour order is set. $74 for pickup. Thanks, Daniel. See you soon.\n\nChannel 0: Thanks.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.2826354503631592},{"text":"Thanks for calling Pete's Pizzas.","start":5.04,"end":6.48,"sentiment":"positive","sentiment_score":0.5403095245361328},{"text":"This is Wanda, the AI ordering assistant.","start":6.48,"end":8.8,"sentiment":"positive","sentiment_score":0.4380247848374503},{"text":"What can I get cooking for you?","start":8.8,"end":10.5,"sentiment":"neutral","sentiment_score":0.2714722454547882}],"sentiment":"positive","sentiment_score":0.39206179692631676,"channel":1,"num_words":21,"start":4.64,"end":10.5},{"sentences":[{"text":"Hey.","start":10.96,"end":11.2,"sentiment":"neutral","sentiment_score":0.08544617146253586},{"text":"I just want to grab two large pepperoni 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pizzas.","start":22.735,"end":25.775,"sentiment":"neutral","sentiment_score":0.0268007961826192}],"sentiment":"neutral","sentiment_score":0.13516818835503525,"channel":1,"num_words":27,"start":15.775001,"end":25.775},{"sentences":[{"text":"Is that correct?","start":25.775,"end":26.595001,"sentiment":"neutral","sentiment_score":0.0547964076201121}],"sentiment":"neutral","sentiment_score":0.0547964076201121,"channel":1,"num_words":3,"start":25.775,"end":26.595001},{"sentences":[{"text":"Yep.","start":28.23,"end":28.73,"sentiment":"neutral","sentiment_score":0.15655359625816345}],"sentiment":"neutral","sentiment_score":0.15655359625816345,"channel":0,"num_words":1,"start":28.23,"end":28.73},{"sentences":[{"text":"Perfect.","start":30.380001,"end":30.880001,"sentiment":"positive","sentiment_score":0.40974217653274536},{"text":"Anything else I can add for you today?","start":31.34,"end":33.36,"sentiment":"neutral","sentiment_score":0.2524095308035612}],"sentiment":"neutral","sentiment_score":0.2698909358845817,"channel":1,"num_words":9,"start":30.380001,"end":33.36},{"sentences":[{"text":"Yeah.","start":33.59,"end":33.91,"sentiment":"neutral","sentiment_score":0.0482049360871315},{"text":"What pizzas do you guys have?","start":33.91,"end":35.53,"sentiment":"neutral","sentiment_score":0.03300063498318195}],"sentiment":"neutral","sentiment_score":0.035172677998031886,"channel":0,"num_words":7,"start":33.59,"end":35.53},{"sentences":[{"text":"We've got a variety 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large","start":45.165,"end":46.205,"sentiment":"neutral","sentiment_score":0.05274936184287071}],"sentiment":"neutral","sentiment_score":0.05274936184287071,"channel":0,"num_words":5,"start":45.165,"end":46.205},{"sentences":[{"text":"Would","start":45.975002,"end":46.215,"sentiment":"neutral","sentiment_score":0.04170852527022362}],"sentiment":"neutral","sentiment_score":0.04170852527022362,"channel":1,"num_words":1,"start":45.975002,"end":46.215},{"sentences":[{"text":"Coke?","start":46.205,"end":46.705,"sentiment":"neutral","sentiment_score":0.047419458627700806}],"sentiment":"neutral","sentiment_score":0.047419458627700806,"channel":0,"num_words":1,"start":46.205,"end":46.705},{"sentences":[{"text":"you like to add any to your order?","start":46.215,"end":47.835003,"sentiment":"neutral","sentiment_score":0.0662700617685914},{"text":"Got it.","start":48.135002,"end":48.695,"sentiment":"neutral","sentiment_score":0.070228585973382},{"text":"Four one point two five l bottles of Coke.","start":48.695,"end":51.195,"sentiment":"neutral","sentiment_score":0.04198819398880005},{"text":"Anything else?","start":51.415,"end":52.395,"sentiment":"neutral","sentiment_score":0.0263051213696599}],"sentiment":"neutral","sentiment_score":0.0524343645111436,"channel":1,"num_words":21,"start":46.215,"end":52.395},{"sentences":[{"text":"Nope.","start":52.605,"end":52.845,"sentiment":"neutral","sentiment_score":0.012332270853221416},{"text":"That's it.","start":52.845,"end":53.665,"sentiment":"neutral","sentiment_score":0.02201602514833212}],"sentiment":"neutral","sentiment_score":0.018788107049961884,"channel":0,"num_words":3,"start":52.605,"end":53.665},{"sentences":[{"text":"Your order comes to a total of $74.","start":58.63,"end":61.45,"sentiment":"neutral","sentiment_score":0.04165209596976638},{"text":"Would you like to pick it up or have it delivered?","start":61.510002,"end":63.77,"sentiment":"neutral","sentiment_score":0.02050129036334428}],"sentiment":"neutral","sentiment_score":0.02940689272394306,"channel":1,"num_words":19,"start":58.63,"end":63.77},{"sentences":[{"text":"Pickup.","start":65.340004,"end":65.840004,"sentiment":"neutral","sentiment_score":0.042541634291410446}],"sentiment":"neutral","sentiment_score":0.042541634291410446,"channel":0,"num_words":1,"start":65.340004,"end":65.840004},{"sentences":[{"text":"Great.","start":67.445,"end":67.765,"sentiment":"neutral","sentiment_score":0.22456811368465424},{"text":"I'll need to get your name and callback number, please.","start":67.765,"end":70.265,"sentiment":"neutral","sentiment_score":0.10144017711281776}],"sentiment":"neutral","sentiment_score":0.11263362589207562,"channel":1,"num_words":11,"start":67.445,"end":70.265},{"sentences":[{"text":"Daniel 0424724429.","start":71.295006,"end":74.995,"sentiment":"neutral","sentiment_score":0.02700110524892807}],"sentiment":"neutral","sentiment_score":0.02700110524892807,"channel":0,"num_words":2,"start":71.295006,"end":74.995},{"sentences":[{"text":"Thanks, Daniel.","start":77.46,"end":78.36,"sentiment":"neutral","sentiment_score":0.1862567961215973},{"text":"Just to confirm, that's O424724429.","start":78.9,"end":82.92,"sentiment":"neutral","sentiment_score":0.1162710428237915},{"text":"Is that","start":83.54,"end":83.94,"sentiment":"neutral","sentiment_score":0.09499883651733398}],"sentiment":"neutral","sentiment_score":0.12709627548853555,"channel":1,"num_words":9,"start":77.46,"end":83.94},{"sentences":[{"text":"Yes.","start":83.87,"end":84.37,"sentiment":"neutral","sentiment_score":0.0907135158777237}],"sentiment":"neutral","sentiment_score":0.0907135158777237,"channel":0,"num_words":1,"start":83.87,"end":84.37},{"sentences":[{"text":"correct?","start":83.94,"end":84.44,"sentiment":"neutral","sentiment_score":0.0867713987827301},{"text":"All set, Daniel.","start":87.38,"end":88.34,"sentiment":"neutral","sentiment_score":0.15899240970611572},{"text":"Your order is in.","start":88.34,"end":89.46,"sentiment":"neutral","sentiment_score":0.28331704437732697},{"text":"Thanks for calling Big Tasty.","start":89.46,"end":91.0,"sentiment":"positive","sentiment_score":0.4692004382610321},{"text":"Bye.","start":91.06,"end":91.56,"sentiment":"neutral","sentiment_score":0.29941463470458984}],"sentiment":"neutral","sentiment_score":0.31017383081572397,"channel":1,"num_words":14,"start":83.94,"end":91.56},{"sentences":[{"text":"Your order is set.","start":91.655,"end":92.615,"sentiment":"neutral","sentiment_score":0.29625988006591797},{"text":"$74 for pickup.","start":92.615,"end":94.134995,"sentiment":"neutral","sentiment_score":0.11848777780930202},{"text":"Thanks, Daniel.","start":94.134995,"end":94.854996,"sentiment":"positive","sentiment_score":0.3643392473459244},{"text":"See you soon.","start":94.854996,"end":95.59499,"sentiment":"positive","sentiment_score":0.3565577566623688}],"sentiment":"neutral","sentiment_score":0.2782378848642111,"channel":1,"num_words":12,"start":91.655,"end":95.59499},{"sentences":[{"text":"Thanks.","start":97.085,"end":97.585,"sentiment":"neutral","sentiment_score":0.2211858481168747}],"sentiment":"neutral","sentiment_score":0.2211858481168747,"channel":0,"num_words":1,"start":97.085,"end":97.585}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas to place an order for two large pepperoni pizzas. The agent, Wanda, confirmed the order and offered additional items, including Coke, Fanta, and Sprite. The customer chose Coke and provided their name and callback number for pickup. The order is confirmed and the call ends."},"intents":{"segments":[{"text":"I just want to grab two large pepperoni pizzas. Great choice.","start_word":22,"end_word":32,"intents":[{"intent":"Add large pepperoni pizzas","confidence_score":0.0439536}]},{"text":"Can I get four large Would Coke? you like to add any to your order? Got it.","start_word":104,"end_word":120,"intents":[{"intent":"Add large coke","confidence_score":0.27193978}]},{"text":"Pickup. Great.","start_word":154,"end_word":155,"intents":[{"intent":"Pickup order","confidence_score":0.03250672}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.29029977321624756},{"text":"Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant.","start_word":2,"end_word":13,"sentiment":"positive","sentiment_score":0.490692138671875},{"text":"What can I get cooking for you? Hey. I just want to grab two large pepperoni pizzas.","start_word":14,"end_word":30,"sentiment":"neutral","sentiment_score":0.17838865518569946},{"text":"Great choice.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.6910641193389893},{"text":"So that's two large pepperoni pizzas. Anything else you'd like to add? Apologies for any confusion. Just to confirm, you want two large pepperoni pizzas. Is that correct? Yep.","start_word":33,"end_word":61,"sentiment":"neutral","sentiment_score":0.0971297025680542},{"text":"Perfect.","start_word":62,"end_word":62,"sentiment":"positive","sentiment_score":0.40974217653274536},{"text":"Anything else I can add for you today? Yeah. What pizzas do you guys have? We've got a variety of Actually, pizzas what for soft you to drinks? choose from. For soft drinks, we have Coke, Coke Zero, Sprite, and Fanta. Can I get four large Would Coke? you like to add any to your order? Got it. Four one point two five l bottles of Coke. Anything else? Nope. That's it. Your order comes to a total of $74. Would you like to pick it up or have it delivered? Pickup. Great. I'll need to get your name and callback number, please. Daniel 0424724429. Thanks, Daniel. Just to confirm, that's O424724429. Is that Yes. correct? All set, Daniel. Your order is in.","start_word":63,"end_word":185,"sentiment":"neutral","sentiment_score":0.07910819351673126},{"text":"Thanks for calling Big Tasty.","start_word":186,"end_word":190,"sentiment":"positive","sentiment_score":0.4675844013690949},{"text":"Bye. Your order is set. $74 for pickup.","start_word":191,"end_word":198,"sentiment":"neutral","sentiment_score":0.22809138894081116},{"text":"Thanks, Daniel. See you soon.","start_word":199,"end_word":203,"sentiment":"positive","sentiment_score":0.36224836111068726},{"text":"Thanks.","start_word":204,"end_word":204,"sentiment":"neutral","sentiment_score":0.3310202360153198}],"average":{"sentiment":"neutral","sentiment_score":0.14869495047215733}}}}