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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. May I know where did you register the number? Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you if ever as we're not affiliated with other Airtel company. Sorry? Yeah. Because it's a different phone number. We only service, yeah, Australian phone numbers only.\n\nOkay. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.10794392228126526},{"text":"Good afternoon.","start":1.76,"end":2.58,"sentiment":"neutral","sentiment_score":0.2741841524839401},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.12,"sentiment":"neutral","sentiment_score":0.28261861205101013},{"text":"How can I assist you today?","start":5.12,"end":6.42,"sentiment":"neutral","sentiment_score":0.2942890425523122},{"text":"Mhmm.","start":22.385,"end":22.465,"sentiment":"neutral","sentiment_score":-0.048210736364126205}],"sentiment":"neutral","sentiment_score":0.256009766503292,"num_words":17,"start":1.1999999,"end":22.465},{"sentences":[{"text":"Okay.","start":22.465,"end":22.965,"sentiment":"neutral","sentiment_score":-0.024289656430482864},{"text":"May I know where did you register the number?","start":23.025,"end":25.365,"sentiment":"neutral","sentiment_score":-0.025074011749691434},{"text":"Okay.","start":29.800001,"end":30.28,"sentiment":"neutral","sentiment_score":-0.0468459278345108},{"text":"I see.","start":30.28,"end":31.02,"sentiment":"neutral","sentiment_score":-0.06109232269227505},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":31.56,"end":36.06,"sentiment":"neutral","sentiment_score":-0.1673258597200567}],"sentiment":"neutral","sentiment_score":-0.0941487830132246,"num_words":24,"start":22.465,"end":36.06},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you if ever as we're not affiliated with other Airtel company.","start":36.6,"end":44.195,"sentiment":"negative","sentiment_score":-0.4413280814886093},{"text":"Sorry?","start":50.815,"end":51.315,"sentiment":"neutral","sentiment_score":-0.20392681658267975},{"text":"Yeah.","start":54.895,"end":55.395,"sentiment":"neutral","sentiment_score":-0.061007142066955566},{"text":"Because it's a different phone number.","start":56.52,"end":59.74,"sentiment":"neutral","sentiment_score":-0.09376218418280284},{"text":"We only service, yeah, Australian phone numbers only.","start":61.72,"end":66.7,"sentiment":"neutral","sentiment_score":-0.03766848600935191}],"sentiment":"neutral","sentiment_score":-0.27653934948870706,"num_words":36,"start":36.6,"end":66.7},{"sentences":[{"text":"Okay.","start":67.880005,"end":68.380005,"sentiment":"neutral","sentiment_score":0.20216968655586243},{"text":"Yeah.","start":68.76,"end":69.08,"sentiment":"neutral","sentiment_score":0.2114686220884323},{"text":"You're welcome.","start":69.08,"end":69.8,"sentiment":"positive","sentiment_score":0.43625567853450775},{"text":"Bye.","start":69.8,"end":70.12,"sentiment":"positive","sentiment_score":0.36814385652542114},{"text":"Have a great day.","start":70.12,"end":70.91994,"sentiment":"positive","sentiment_score":0.5119408816099167}],"sentiment":"positive","sentiment_score":0.4113396720753776,"num_words":9,"start":67.880005,"end":70.91994}]}}]},{"alternatives":[{"transcript":"Hi there. I've got one international sales team I'm currently using in Australia. I don't know why it says the sub SIM is not registered, and then I'm not able to get any SMSes or calls. This is in India. You can't do anything. So you can't do anything, you said? Right? No worries. Oh, good. Oh, good. No problem. No problem. Cheers. Thanks. 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there. I've got one international sales team I'm currently using in Australia. I don't know why it says the sub SIM is not registered, and then I'm not able to get any SMSes or calls. This is in India. You can't do anything.\n\nSo you can't do anything, you said? Right? No worries. Oh, good. Oh, good.\n\nNo problem. No problem. Cheers. Thanks. Cheers.","paragraphs":[{"sentences":[{"text":"Hi there.","start":7.9199996,"end":8.48,"sentiment":"neutral","sentiment_score":-0.014331237878650427},{"text":"I've got one international sales team I'm currently using in Australia.","start":8.48,"end":13.54,"sentiment":"neutral","sentiment_score":-0.05311956087296659},{"text":"I don't know why it says the sub SIM is not registered, and then I'm not able to get any SMSes or calls.","start":14.495001,"end":20.755001,"sentiment":"neutral","sentiment_score":-0.24638444833133533},{"text":"This is in India.","start":26.975,"end":27.955,"sentiment":"neutral","sentiment_score":-0.04113756166771054},{"text":"You can't do anything.","start":48.245003,"end":49.225002,"sentiment":"negative","sentiment_score":-0.3579385429620743}],"sentiment":"neutral","sentiment_score":-0.1790028267159042,"num_words":44,"start":7.9199996,"end":49.225002},{"sentences":[{"text":"So you can't do anything, you said?","start":52.085,"end":53.525,"sentiment":"neutral","sentiment_score":-0.16703438333102635},{"text":"Right?","start":53.525,"end":54.025,"sentiment":"neutral","sentiment_score":-0.08194586634635925},{"text":"No worries.","start":62.3,"end":63.04,"sentiment":"neutral","sentiment_score":-0.07260990142822266},{"text":"Oh, good.","start":65.9,"end":66.22,"sentiment":"neutral","sentiment_score":0.049155550077557564},{"text":"Oh, good.","start":66.22,"end":66.54,"sentiment":"neutral","sentiment_score":0.10329097136855125}],"sentiment":"neutral","sentiment_score":-0.07796523640198368,"num_words":14,"start":52.085,"end":66.54},{"sentences":[{"text":"No problem.","start":66.54,"end":67.26,"sentiment":"neutral","sentiment_score":0.13238557800650597},{"text":"No problem.","start":67.26,"end":67.82,"sentiment":"neutral","sentiment_score":0.191432885825634},{"text":"Cheers.","start":67.82,"end":68.14,"sentiment":"neutral","sentiment_score":0.24761806428432465},{"text":"Thanks.","start":68.14,"end":68.64,"sentiment":"positive","sentiment_score":0.3388988971710205},{"text":"Cheers.","start":69.020004,"end":69.520004,"sentiment":"neutral","sentiment_score":0.3269677460193634}],"sentiment":"neutral","sentiment_score":0.22301737644842692,"num_words":7,"start":66.54,"end":69.520004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi there. I've got one international sales team I'm currently using in Australia. I don't know why it says the sub SIM is not registered, and then I'm not able to get any SMSes or calls.\n\nChannel 0: Mhmm. Okay. May I know where did you register the number?\n\nChannel 1: This is in India.\n\nChannel 0: Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you if ever as we're not affiliated with other Airtel company.\n\nChannel 1: You can't do anything.\n\nChannel 0: Sorry?\n\nChannel 1: So you can't do anything, you said? Right?\n\nChannel 0: Yeah. Because it's a different phone number. We only\n\nChannel 1: No\n\nChannel 0: service,\n\nChannel 1: worries.\n\nChannel 0: yeah, Australian phone numbers\n\nChannel 1: Oh, good.\n\nChannel 0: only.\n\nChannel 1: Oh, good. No problem. No problem. Cheers.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Yeah.\n\nChannel 1: Cheers.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.10794392228126526},{"text":"Good afternoon.","start":1.76,"end":2.58,"sentiment":"neutral","sentiment_score":0.2741841524839401},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.12,"sentiment":"neutral","sentiment_score":0.28261861205101013},{"text":"How can I assist you today?","start":5.12,"end":6.42,"sentiment":"neutral","sentiment_score":0.2942890425523122}],"sentiment":"neutral","sentiment_score":0.2750235479325056,"channel":0,"num_words":16,"start":1.1999999,"end":6.42},{"sentences":[{"text":"Hi there.","start":7.9199996,"end":8.48,"sentiment":"neutral","sentiment_score":-0.014331237878650427},{"text":"I've got one international sales team I'm currently using in Australia.","start":8.48,"end":13.54,"sentiment":"neutral","sentiment_score":-0.05311956087296659},{"text":"I don't know why it says the sub SIM is not 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problem.","start":67.26,"end":67.82,"sentiment":"neutral","sentiment_score":0.191432885825634},{"text":"Cheers.","start":67.82,"end":68.14,"sentiment":"neutral","sentiment_score":0.24761806428432465}],"sentiment":"neutral","sentiment_score":0.15740527638367244,"channel":1,"num_words":7,"start":66.22,"end":68.14},{"sentences":[{"text":"Okay.","start":67.880005,"end":68.380005,"sentiment":"neutral","sentiment_score":0.20216968655586243}],"sentiment":"neutral","sentiment_score":0.20216968655586243,"channel":0,"num_words":1,"start":67.880005,"end":68.380005},{"sentences":[{"text":"Thanks.","start":68.14,"end":68.64,"sentiment":"positive","sentiment_score":0.3388988971710205}],"sentiment":"positive","sentiment_score":0.3388988971710205,"channel":1,"num_words":1,"start":68.14,"end":68.64},{"sentences":[{"text":"Yeah.","start":68.76,"end":69.08,"sentiment":"neutral","sentiment_score":0.2114686220884323}],"sentiment":"neutral","sentiment_score":0.2114686220884323,"channel":0,"num_words":1,"start":68.76,"end":69.08},{"sentences":[{"text":"Cheers.","start":69.020004,"end":69.520004,"sentiment":"neutral","sentiment_score":0.3269677460193634}],"sentiment":"neutral","sentiment_score":0.3269677460193634,"channel":1,"num_words":1,"start":69.020004,"end":69.520004},{"sentences":[{"text":"You're welcome.","start":69.08,"end":69.8,"sentiment":"positive","sentiment_score":0.43625567853450775},{"text":"Bye.","start":69.8,"end":70.12,"sentiment":"positive","sentiment_score":0.36814385652542114},{"text":"Have a great day.","start":70.12,"end":70.91994,"sentiment":"positive","sentiment_score":0.5119408816099167}],"sentiment":"positive","sentiment_score":0.4697741057191576,"channel":0,"num_words":7,"start":69.08,"end":70.91994}]},"summary":{"result":"success","short":"A customer from Airtel Australia is experiencing issues with their international sales team in India. The customer's phone number is registered in Australian dollars, but Airtel is unable to resolve the issue if they are not affiliated with other Airtel companies. The customer is advised that they cannot do anything as they are not affiliated and the call ends politely."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi there.","start_word":3,"end_word":17,"intents":[{"intent":"Assist customer","confidence_score":0.1536658}]},{"text":"I've got one international sales team I'm currently using in Australia. I don't know why it says the sub SIM is not registered, and then I'm not able to get any SMSes or calls. Mhmm. Okay.","start_word":18,"end_word":53,"intents":[{"intent":"Register sub sim","confidence_score":0.35249734}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you if ever as we're not affiliated with other Airtel company. You can't do anything.","start_word":70,"end_word":104,"intents":[{"intent":"Resolve issue","confidence_score":0.40773687}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi there. I've got one international sales team I'm currently using in Australia. I don't know why it says the sub SIM is not registered, and then I'm not able to get any SMSes or calls. Mhmm. Okay. May I know where did you register the number? This is in India. Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":-0.0506068617105484},{"text":"Unfortunately, we are unable to resolve this issue for you if ever as we're not affiliated with other Airtel company. You can't do anything.","start_word":81,"end_word":104,"sentiment":"negative","sentiment_score":-0.4169909954071045},{"text":"Sorry? So you can't do anything, you said? Right? Yeah. Because it's a different phone number. We only No service, worries. yeah, Australian phone numbers Oh, good. only. Oh, good. No problem. No problem. Cheers. Okay.","start_word":105,"end_word":140,"sentiment":"neutral","sentiment_score":-0.020907649770379063},{"text":"Thanks.","start_word":141,"end_word":141,"sentiment":"positive","sentiment_score":0.3388988971710205},{"text":"Yeah. Cheers.","start_word":142,"end_word":143,"sentiment":"neutral","sentiment_score":0.28076809644699097},{"text":"You're welcome. Bye. Have a great day.","start_word":144,"end_word":150,"sentiment":"positive","sentiment_score":0.4683314859867096}],"average":{"sentiment":"neutral","sentiment_score":-0.054860514844869424}}}}