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It's Alan speaking.\n\nChannel 1: Hi. This is Oman speaking.\n\nChannel 0: Hi. How are you? How can I\n\nChannel 1: Good.\n\nChannel 0: help you?\n\nChannel 1: Thank you. How are you?\n\nChannel 0: Good. Thanks.\n\nChannel 1: I was having a trouble with my Airtel SIM because I lost my old device. I couldn't turn it on.\n\nChannel 0: Is that a an Australian number or outside of Australia?\n\nChannel 1: No. Airtel.\n\nChannel 0: Yeah. But at Tel where?\n\nChannel 1: India?\n\nChannel 0: Yeah. No. Unfortunately, we're Airtel Australia. We don't have nothing to do with Airtel India. It's a different network, so it's impossible to help you out.\n\nYou need to call India.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.71999997,"end":1.28,"sentiment":"neutral","sentiment_score":0.210958831012249},{"text":"It's Alan speaking.","start":1.28,"end":2.34,"sentiment":"neutral","sentiment_score":0.12229143579800923}],"sentiment":"neutral","sentiment_score":0.15775839388370513,"channel":0,"num_words":5,"start":0.71999997,"end":2.34},{"sentences":[{"text":"Hi.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.07590613514184952},{"text":"This is Oman speaking.","start":4.3199997,"end":5.54,"sentiment":"neutral","sentiment_score":0.07101763691753149}],"sentiment":"neutral","sentiment_score":0.0719953365623951,"channel":1,"num_words":5,"start":3.12,"end":5.54},{"sentences":[{"text":"Hi.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.13880367577075958},{"text":"How are you?","start":6.56,"end":7.04,"sentiment":"neutral","sentiment_score":0.16656459867954254},{"text":"How can I","start":7.04,"end":7.52,"sentiment":"neutral","sentiment_score":0.18797901769479117}],"sentiment":"neutral","sentiment_score":0.17177636069910868,"channel":0,"num_words":7,"start":6.24,"end":7.52},{"sentences":[{"text":"Good.","start":7.52,"end":7.7599998,"sentiment":"positive","sentiment_score":0.39207884669303894}],"sentiment":"positive","sentiment_score":0.39207884669303894,"channel":1,"num_words":1,"start":7.52,"end":7.7599998},{"sentences":[{"text":"help you?","start":7.52,"end":8.18,"sentiment":"neutral","sentiment_score":0.22408799082040787}],"sentiment":"neutral","sentiment_score":0.22408799082040787,"channel":0,"num_words":2,"start":7.52,"end":8.18},{"sentences":[{"text":"Thank you.","start":7.7599998,"end":8.16,"sentiment":"positive","sentiment_score":0.4510583281517029},{"text":"How are you?","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":0.20495872696240744}],"sentiment":"neutral","sentiment_score":0.3033985674381256,"channel":1,"num_words":5,"start":7.7599998,"end":8.98},{"sentences":[{"text":"Good.","start":9.12,"end":9.36,"sentiment":"positive","sentiment_score":0.4131873846054077},{"text":"Thanks.","start":9.36,"end":9.86,"sentiment":"positive","sentiment_score":0.3717713952064514}],"sentiment":"positive","sentiment_score":0.39247938990592957,"channel":0,"num_words":2,"start":9.12,"end":9.86},{"sentences":[{"text":"I was having a trouble with my Airtel SIM because I lost my old device.","start":10.48,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.2076169898112615},{"text":"I couldn't turn it on.","start":16.025,"end":17.405,"sentiment":"neutral","sentiment_score":-0.23721112310886383}],"sentiment":"neutral","sentiment_score":-0.21501552313566208,"channel":1,"num_words":20,"start":10.48,"end":17.405},{"sentences":[{"text":"Is that a an Australian number or outside of Australia?","start":18.845001,"end":23.025002,"sentiment":"neutral","sentiment_score":-0.07848307266831397}],"sentiment":"neutral","sentiment_score":-0.07848307266831397,"channel":0,"num_words":10,"start":18.845001,"end":23.025002},{"sentences":[{"text":"No.","start":22.585,"end":22.985,"sentiment":"neutral","sentiment_score":-0.17547020316123962},{"text":"Airtel.","start":22.985,"end":23.485,"sentiment":"neutral","sentiment_score":-0.08591735363006592}],"sentiment":"neutral","sentiment_score":-0.13069377839565277,"channel":1,"num_words":2,"start":22.585,"end":23.485},{"sentences":[{"text":"Yeah.","start":24.445,"end":24.685001,"sentiment":"neutral","sentiment_score":-0.0543547198176384},{"text":"But at Tel where?","start":24.685001,"end":25.744999,"sentiment":"neutral","sentiment_score":-0.056425150483846664}],"sentiment":"neutral","sentiment_score":-0.05601106435060501,"channel":0,"num_words":5,"start":24.445,"end":25.744999},{"sentences":[{"text":"India?","start":26.425,"end":26.925,"sentiment":"neutral","sentiment_score":-0.07145658135414124}],"sentiment":"neutral","sentiment_score":-0.07145658135414124,"channel":1,"num_words":1,"start":26.425,"end":26.925},{"sentences":[{"text":"Yeah.","start":27.480001,"end":27.800001,"sentiment":"neutral","sentiment_score":-0.07836933434009552},{"text":"No.","start":27.800001,"end":28.2,"sentiment":"neutral","sentiment_score":-0.2714664340019226},{"text":"Unfortunately, we're Airtel Australia.","start":28.2,"end":29.800001,"sentiment":"negative","sentiment_score":-0.46680599451065063},{"text":"We don't have nothing to do with Airtel India.","start":29.800001,"end":31.900002,"sentiment":"negative","sentiment_score":-0.5006433692243364},{"text":"It's a different network, so it's impossible to help you out.","start":32.12,"end":34.68,"sentiment":"negative","sentiment_score":-0.578965728933161}],"sentiment":"negative","sentiment_score":-0.5035181956795546,"channel":0,"num_words":26,"start":27.480001,"end":34.68},{"sentences":[{"text":"You need to call India.","start":34.68,"end":35.9,"sentiment":"negative","sentiment_score":-0.3713958740234375}],"sentiment":"negative","sentiment_score":-0.3713958740234375,"channel":0,"num_words":5,"start":34.68,"end":35.9},{"sentences":[{"text":"Okay.","start":36.37,"end":36.87,"sentiment":"neutral","sentiment_score":-0.09540979564189912}],"sentiment":"neutral","sentiment_score":-0.09540979564189912,"channel":1,"num_words":1,"start":36.37,"end":36.87},{"sentences":[{"text":"Okay.","start":37.24,"end":37.72,"sentiment":"neutral","sentiment_score":-0.0010932721197605133},{"text":"Thank you.","start":37.72,"end":38.46,"sentiment":"neutral","sentiment_score":0.10566650703549385}],"sentiment":"neutral","sentiment_score":0.0700799139837424,"channel":0,"num_words":3,"start":37.24,"end":38.46}]},"summary":{"result":"success","short":"The customer, Oman, is having trouble with their Airtel SIM because they lost their old device. The agent, Alan, asks if they are calling from Australia or India and explains that Airtel is a different network and cannot be helped there. The agent advises the customer to call India and the call ends."},"intents":{"segments":[{"text":"I was having a trouble with my Airtel SIM because I lost my old device. I couldn't turn it on. Is that a an Australian number or outside of Australia? No. Airtel.","start_word":27,"end_word":58,"intents":[{"intent":"Fix airtel sim issue","confidence_score":0.03792222}]}]},"sentiments":{"segments":[{"text":"Good morning. It's Alan speaking. Hi. This is Oman speaking. Hi. How are you? How can I help Good. you?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.15888887643814087},{"text":"Thank you.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.42417773604393005},{"text":"How are you?","start_word":22,"end_word":24,"sentiment":"neutral","sentiment_score":0.2144092470407486},{"text":"Good. Thanks.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.3924793899059296},{"text":"I was having a trouble with my Airtel SIM because I lost my old device. I couldn't turn it on. Is that a an Australian number or outside of Australia? No. Airtel. Yeah. But at Tel where? India? Yeah. No.","start_word":27,"end_word":66,"sentiment":"neutral","sentiment_score":-0.14768390357494354},{"text":"Unfortunately, we're Airtel Australia. We don't have nothing to do with Airtel India. It's a different network, so it's impossible to help you out. You need to call India.","start_word":67,"end_word":95,"sentiment":"negative","sentiment_score":-0.5069538950920105},{"text":"Okay. Okay. Thank you.","start_word":96,"end_word":99,"sentiment":"neutral","sentiment_score":0.018108151853084564}],"average":{"sentiment":"neutral","sentiment_score":-0.15122014597842567}}}}