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Well, I do need to let you know, of course, our call is recorded. And if I could just get you confirmed security, it's just full name, date of birth, and address for me. Fantastic. So following our last conversation, I went to OnePath, and then I went and had a chat with a few other insurers just to see what we could do. OnePath actually let me know that they wrote to your osteo path and obtained just, like, a report from them. And the osteo path let them know that you have back stiffness in your lower and mid spine, and that's why the exclusion stands because that indicates that there is an issue. I know. And I had a chat to a few other insurers with that disclosure, and they all pretty much they said they they said the same thing that a that a exclusion would stand on that on that symptom. So what would you like to do from here? Do you wanna move ahead with the policy? Because there's not gonna be other insurer that I can find that's going to, like, remove that because of that disclosure. Yeah. And if, like, realistically, if a condition was to occur where any reasonable person would suffer, there is always reviewable you're right. Yeah. So, yeah, if if anything grievous happens, then, you know, we we have definite room to be able to to move on that front. Perfect. So what Yeah. I've I've definitely tried. Like, I pushed with them. Okay. So what I will do is I'm gonna send you a document for you to sign. It has all the details. It has the full exclusion wording. I know I read it to you last time, but it has all all the full exclusion wording on it. I'll send that to you this afternoon now. And if you can sign it, I can get that one submitted with one park, the policy in place, and get everything finalized and consolidated for you. Okay? Alright, Dar. Well, I'll let you get back to the gym. Go work at it, and we'll chat soon. Thanks, Claire. 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It's Larissa from OC Financial. How are you going? Yeah. Good. Thanks, Jill.\n\nHow's how's the week been so far? No. That's okay. Sorry. I love it.\n\nGetting in a good workout. Perfect. Well, I do need to let you know, of course, our call is recorded. And if I could just get you confirmed security, it's just full name, date of birth, and address for me. Fantastic.\n\nSo following our last conversation, I went to OnePath, and then I went and had a chat with a few other insurers just to see what we could do. OnePath actually let me know that they wrote to your osteo path and obtained just, like, a report from them. And the osteo path let them know that you have back stiffness in your lower and mid spine, and that's why the exclusion stands because that indicates that there is an issue. I know. And I had a chat to a few other insurers with that disclosure, and they all pretty much they said they they said the same thing that a that a exclusion would stand on that on that symptom.\n\nSo what would you like to do from here? Do you wanna move ahead with the policy? Because there's not gonna be other insurer that I can find that's going to, like, remove that because of that disclosure. Yeah. And if, like, realistically, if a condition was to occur where any reasonable person would suffer, there is always reviewable you're right.\n\nYeah. So, yeah, if if anything grievous happens, then, you know, we we have definite room to be able to to move on that front. Perfect. So what Yeah. I've I've definitely tried.\n\nLike, I pushed with them. Okay. So what I will do is I'm gonna send you a document for you to sign. It has all the details. It has the full exclusion wording.\n\nI know I read it to you last time, but it has all all the full exclusion wording on it. I'll send that to you this afternoon now. And if you can sign it, I can get that one submitted with one park, the policy in place, and get everything finalized and consolidated for you. Okay? Alright, Dar.\n\nWell, I'll let you get back to the gym. Go work at it, and we'll chat soon. Thanks, Claire. Bye.","paragraphs":[{"sentences":[{"text":"Hi, It's Larissa from OC Financial.","start":3.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.14677023390928903},{"text":"How are you going?","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.200248084962368},{"text":"Yeah.","start":8.32,"end":8.8,"sentiment":"neutral","sentiment_score":0.26427531242370605},{"text":"Good.","start":8.8,"end":9.12,"sentiment":"positive","sentiment_score":0.47092539072036743},{"text":"Thanks, Jill.","start":9.12,"end":10.08,"sentiment":"positive","sentiment_score":0.551398754119873}],"sentiment":"neutral","sentiment_score":0.25140085390635897,"num_words":14,"start":3.52,"end":10.08},{"sentences":[{"text":"How's how's the week been so far?","start":10.08,"end":12.42,"sentiment":"neutral","sentiment_score":0.2733809394495828},{"text":"No.","start":17.375,"end":17.695,"sentiment":"neutral","sentiment_score":-0.017017796635627747},{"text":"That's 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me.","start":29.02,"end":35.760002,"sentiment":"neutral","sentiment_score":0.05748851504176855},{"text":"Fantastic.","start":40.54,"end":41.04,"sentiment":"positive","sentiment_score":0.5015257596969604}],"sentiment":"neutral","sentiment_score":0.14682726125891615,"num_words":41,"start":22.015,"end":41.04},{"sentences":[{"text":"So following our last conversation, I went to OnePath, and then I went and had a chat with a few other insurers just to see what we could do.","start":42.795,"end":49.614998,"sentiment":"neutral","sentiment_score":0.00006661952698025222},{"text":"OnePath actually let me know that they wrote to your osteo path and obtained just, like, a report from them.","start":50.315,"end":61.03,"sentiment":"neutral","sentiment_score":-0.053020992502570155},{"text":"And the osteo path let them know that you have back stiffness in your lower and mid spine, and that's why the exclusion stands because that indicates that there is an 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that because of that disclosure.","start":100.005,"end":107.705,"sentiment":"neutral","sentiment_score":-0.10218605399131775},{"text":"Yeah.","start":114.82,"end":115.32,"sentiment":"neutral","sentiment_score":0.2676030993461609},{"text":"And if, like, realistically, if a condition was to occur where any reasonable person would suffer, there is always reviewable you're right.","start":116.899994,"end":128.925,"sentiment":"neutral","sentiment_score":0.01663956291634928}],"sentiment":"neutral","sentiment_score":-0.025935594511569522,"num_words":61,"start":95.11,"end":128.925},{"sentences":[{"text":"Yeah.","start":129.305,"end":129.805,"sentiment":"neutral","sentiment_score":0.04898018389940262},{"text":"So, yeah, if if anything grievous happens, then, you know, we we have definite room to be able to to move on that 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Claire.","start":177.84294,"end":178.66293,"sentiment":"positive","sentiment_score":0.43839216232299805},{"text":"Bye.","start":178.72293,"end":179.22293,"sentiment":"neutral","sentiment_score":0.19175082445144653}],"sentiment":"neutral","sentiment_score":0.1854575350880623,"num_words":20,"start":171.55,"end":179.22293}]}}]},{"alternatives":[{"transcript":"Speaking. Good. How are you? Yeah. It's not too bad. I'm apologize for any background noise. I'm just at the gym at the moment. I see it. I plan on the line. 18886 Minute 445 Stewart Street, Warrable 3820. Mhmm. Mhmm. Sorry for the inconvenience. It's all. Mhmm. Okay. Well, being insured against some things is better than not being insured against anything. So Cool. Yes. I'm fell out of a tree and broke my back. Yeah. Okay. It's what it is. Yes, ma'am. Mhmm. Yep. No worries. Thanks very much. Okay. 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Good. How are you? Yeah. It's not too bad.\n\nI'm apologize for any background noise. I'm just at the gym at the moment. I see it. I plan on the line. 18886 Minute 445 Stewart Street, Warrable 3820.\n\nMhmm. Mhmm. Sorry for the inconvenience. It's all. Mhmm.\n\nOkay. Well, being insured against some things is better than not being insured against anything. So Cool. Yes. I'm fell out of a tree and broke my back.\n\nYeah. Okay. It's what it is. Yes, ma'am. Mhmm.\n\nYep. No worries. Thanks very much. Okay. 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How are you going?\n\nChannel 1: Good. How are you?\n\nChannel 0: Yeah. Good. Thanks, Jill. How's how's the week been so far?\n\nChannel 1: Yeah. It's not too bad. I'm apologize for any background noise. I'm just at the gym at the moment.\n\nChannel 0: No. That's okay. Sorry. I love it. Getting in a good workout.\n\nChannel 1: I see it.\n\nChannel 0: Perfect. Well, I do need to let you know, of course, our call is recorded. And if I could just get you confirmed security, it's just full name, date of birth, and address for\n\nChannel 1: I plan on the\n\nChannel 0: me.\n\nChannel 1: line. 18886 Minute 445 Stewart Street, Warrable 3820.\n\nChannel 0: Fantastic. So following our last conversation, I went to OnePath, and then I went and had a chat with a few other insurers just to see\n\nChannel 1: Mhmm.\n\nChannel 0: what we could do. OnePath actually let me know that they wrote to your osteo path\n\nChannel 1: Mhmm.\n\nChannel 0: and obtained just, like, a report from them. And the osteo path let them know that you have back stiffness in your lower and mid spine, and that's why the exclusion stands because that indicates that there is an issue.\n\nChannel 1: Sorry for the inconvenience. It's all.\n\nChannel 0: I know. And I had a chat to a few other insurers with that disclosure, and they all pretty much they said they they said the same thing that a that a exclusion would stand on that on that symptom. So\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: what would you like to do from here? Do you wanna move ahead with the policy? Because there's not gonna be other insurer that I can find that's going to, like, remove that because of that disclosure.\n\nChannel 1: Well, being insured against some things is better than not being insured against anything. So\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: And if, like, realistically, if a condition was to occur where any reasonable person would suffer,\n\nChannel 1: Yes.\n\nChannel 0: there\n\nChannel 1: I'm\n\nChannel 0: is always reviewable\n\nChannel 1: fell out of a tree and broke my back. Yeah.\n\nChannel 0: you're right. Yeah. So, yeah, if if anything grievous happens, then, you know, we we have definite room to be able to to move on that front. Perfect.\n\nChannel 1: Okay. It's what it\n\nChannel 0: So\n\nChannel 1: is.\n\nChannel 0: what Yeah. I've I've definitely tried. Like, I pushed with them.\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Okay. So what I will do is I'm gonna send you\n\nChannel 1: Mhmm.\n\nChannel 0: a document for you to sign. It has all the details. It has the full exclusion wording. I know I read it to you last time, but it has all all\n\nChannel 1: Yep.\n\nChannel 0: the full exclusion wording on it. I'll send that to you this afternoon now. 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Thanks very much.\n\nChannel 0: Thanks, Claire.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.029778148978948593}],"sentiment":"neutral","sentiment_score":0.029778148978948593,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Hi, It's Larissa from OC Financial.","start":3.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.14677023390928903},{"text":"How are you going?","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.200248084962368}],"sentiment":"neutral","sentiment_score":0.16816137433052064,"channel":0,"num_words":10,"start":3.52,"end":6.74},{"sentences":[{"text":"Good.","start":6.96,"end":7.2799997,"sentiment":"positive","sentiment_score":0.42282408475875854},{"text":"How are 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Claire.","start":177.84294,"end":178.66293,"sentiment":"positive","sentiment_score":0.43839216232299805}],"sentiment":"positive","sentiment_score":0.43839216232299805,"channel":0,"num_words":2,"start":177.84294,"end":178.66293},{"sentences":[{"text":"Okay.","start":178.69295,"end":179.19295,"sentiment":"neutral","sentiment_score":0.18036428093910217}],"sentiment":"neutral","sentiment_score":0.18036428093910217,"channel":1,"num_words":1,"start":178.69295,"end":179.19295},{"sentences":[{"text":"Bye.","start":178.72293,"end":179.22293,"sentiment":"neutral","sentiment_score":0.19175082445144653}],"sentiment":"neutral","sentiment_score":0.19175082445144653,"channel":0,"num_words":1,"start":178.72293,"end":179.22293},{"sentences":[{"text":"Bye.","start":179.25294,"end":179.75294,"sentiment":"neutral","sentiment_score":-0.0946483165025711}],"sentiment":"neutral","sentiment_score":-0.0946483165025711,"channel":1,"num_words":1,"start":179.25294,"end":179.75294}]},"summary":{"result":"success","short":"The customer, Jill, talks to a representative from OnePath about her back stiffness and exclusion letter. The representative confirms Jill's personal information and explains that the exclusion letter is just for insurance purposes. The representative sends Jill a document to sign and explains that they will finalize the policy once it is in place."},"intents":{"segments":[{"text":"Do you wanna move ahead with the policy?","start_word":248,"end_word":255,"intents":[{"intent":"Move ahead with policy","confidence_score":0.71267813}]},{"text":"It has the full exclusion wording. I know I read it to you last time, but it has all all Yep. the full exclusion wording on it. I'll send that to you this afternoon now. And if you can sign it, I can get that one submitted with one park, the policy in place, and get everything finalized and consolidated for you. Okay?","start_word":396,"end_word":458,"intents":[{"intent":"Provide policy details","confidence_score":0.01967243}]},{"text":"I'll send that to you this afternoon now. And if you can sign it, I can get that one submitted with one park, the policy in place, and get everything finalized and consolidated for you. Okay?","start_word":423,"end_word":458,"intents":[{"intent":"Ensure policy is completed and finalize","confidence_score":0.00020336716}]}]},"sentiments":{"segments":[{"text":"Speaking. Hi, It's Larissa from OC Financial. How are you going?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.1476246416568756},{"text":"Good.","start_word":11,"end_word":11,"sentiment":"positive","sentiment_score":0.42282408475875854},{"text":"How are you? Yeah.","start_word":12,"end_word":15,"sentiment":"neutral","sentiment_score":0.26258957386016846},{"text":"Good. Thanks, Jill.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.5196493268013},{"text":"How's how's the week been so far? Yeah. It's not too bad. I'm apologize for any background noise. I'm just at the gym at the moment. No. That's okay. Sorry.","start_word":19,"end_word":48,"sentiment":"neutral","sentiment_score":0.0973656252026558},{"text":"I love it. Getting in a good workout. I see it. Perfect.","start_word":49,"end_word":60,"sentiment":"positive","sentiment_score":0.58041912317276},{"text":"Well, I do need to let you know, of course, our call is recorded. And if I could just get you confirmed security, it's just full name, date of birth, and address for I plan on the me. line. 18886 Minute 445 Stewart Street, Warrable 3820.","start_word":61,"end_word":106,"sentiment":"neutral","sentiment_score":0.04820481315255165},{"text":"Fantastic.","start_word":107,"end_word":107,"sentiment":"positive","sentiment_score":0.5015257596969604},{"text":"So following our last conversation, I went to OnePath, and then I went and had a chat with a few other insurers just to see Mhmm. what we could do. OnePath actually let me know that they wrote to your osteo path Mhmm. and obtained just, like, a report from them. And the osteo path let them know that you have back stiffness in your lower and mid spine, and that's why the exclusion stands because that indicates that there is an issue. Sorry for the inconvenience. It's all. I know. And I had a chat to a few other insurers with that disclosure, and they all pretty much they said they they said the same thing that a that a exclusion would stand on that on that symptom. So Mhmm. Okay. what would you like to do from here? Do you wanna move ahead with the policy? Because there's not gonna be other insurer that I can find that's going to, like, remove that because of that disclosure. Well, being insured against some things is better than not being insured against anything. So Yeah.","start_word":108,"end_word":292,"sentiment":"neutral","sentiment_score":-0.09350662940257304},{"text":"Cool.","start_word":293,"end_word":293,"sentiment":"positive","sentiment_score":0.3460484743118286},{"text":"And if, like, realistically, if a condition was to occur where any reasonable person would suffer, Yes. there I'm is always reviewable fell out of a tree and broke my back. Yeah. you're right. Yeah. So, yeah, if if anything grievous happens, then, you know, we we have definite room to be able to to move on that front.","start_word":294,"end_word":352,"sentiment":"neutral","sentiment_score":-0.025364091619849205},{"text":"Perfect.","start_word":353,"end_word":353,"sentiment":"positive","sentiment_score":0.3902919292449951},{"text":"Okay. It's what it So is. what Yeah. I've I've definitely tried. Like, I pushed with them. Yes, ma'am. Okay. So what I will do is I'm gonna send you Mhmm. a document for you to sign. It has all the details. It has the full exclusion wording. I know I read it to you last time, but it has all all Yep. the full exclusion wording on it. I'll send that to you this afternoon now. And if you can sign it, I can get that one submitted with one park, the policy in place, and get everything finalized and consolidated for you. Okay? Alright, Dar. Well, I'll let you get back to the gym. Go work at it, and we'll chat soon.","start_word":354,"end_word":477,"sentiment":"neutral","sentiment_score":0.09188944846391678},{"text":"No worries. Thanks very much. Thanks, Claire.","start_word":478,"end_word":484,"sentiment":"positive","sentiment_score":0.494248241186142},{"text":"Okay. Bye. Bye.","start_word":485,"end_word":487,"sentiment":"neutral","sentiment_score":0.16374479234218595}],"average":{"sentiment":"neutral","sentiment_score":0.03917950551050457}}}}