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Are you Leah at rare infrastructure dot com? That's You have a you're in a new company, you mean? Oh, alright. Because okay. But I wanted to Daniel asked me to reach out to you, ma'am, and we've spoken to you in the past. I wanted to make sure that the note here is correct. It says here that you're coming up for an IT review towards the middle of this year. Is that correct? Yes. All are internal. You are not coming up for an IT review because Daniel would like to talk to you about it. Oh, I I alright. Alright. But, ma'am, I wanted to correct this email. What was the email again? You Leah I completely oh, I see. Can I get the exact email? Uh-huh. Uh-huh. E I s. Clear bridge, like clear, c l e a r, clear bridge dot com dot au. Alright. No a. Just dot com. So I'll just repeat. That's l like Leah, h like hotel, a apple, s like Sam, a apple, e like echo, I, s like Sam. That's the email? Alright. Alright. But thank you so much, ma'am. Alright? I just wanted to reach out that, you know, you are still in IT review. Take care. 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Good morning, ma'am. This is Abby from Deck two One in Springfield, Brisbane. Is this I just wanted to make sure that I got the right person, ma'am. Are you Leah at rare infrastructure dot com?\n\nThat's You have a you're in a new company, you mean? Oh, alright. Because okay. But I wanted to Daniel asked me to reach out to you, ma'am, and we've spoken to you in the past. I wanted to make sure that the note here is correct.\n\nIt says here that you're coming up for an IT review towards the middle of this year. Is that correct? Yes. All are internal. You are not coming up for an IT review because Daniel would like to talk to you about it.\n\nOh, I I alright. Alright. But, ma'am, I wanted to correct this email. What was the email again? You Leah I completely oh, I see.\n\nCan I get the exact email? Uh-huh. Uh-huh. E I s. Clear bridge, like clear, c l e a r, clear bridge dot com dot au.\n\nAlright. No a. Just dot com. So I'll just repeat. That's l like Leah, h like hotel, a apple, s like Sam, a apple, e like echo, I, s like Sam.\n\nThat's the email? Alright. Alright. But thank you so much, ma'am. Alright?\n\nI just wanted to reach out that, you know, you are still in IT review. Take care. 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This is Leah. No. It's not it's not rear infrastructure anymore. Okay.\n\nCorrect. ClearBridge. Yep. Sorry. Whereabouts are you calling from?\n\nAn IT review? So, you know, all our IT is internal. So we have no external all our IT, as I say, we are under an umbrella company, and we're now governed by a company in New York. So all our IT is internal. No.\n\nNo. We are not coming up for a review. No. It's completely different. It's completely different.\n\nWe had a change six years ago. So or five years ago. So it's sure. It's l h a s a p I s at clea bridge dot com. Yes.\n\nYes. And bridge. Yes. No. Not not AU.\n\nThere's no AU. Yes. Yes. Thanks. 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This is Leah.\n\nChannel 0: Hi, Leah. Good morning, ma'am. This is Abby from Deck two One in Springfield, Brisbane. Is this I just wanted to make sure that I got the right person, ma'am. Are you Leah at rare infrastructure dot com?\n\nChannel 1: No. It's not it's not rear\n\nChannel 0: That's\n\nChannel 1: infrastructure anymore.\n\nChannel 0: You have a you're in a new company, you mean?\n\nChannel 1: Okay. Correct.\n\nChannel 0: Oh,\n\nChannel 1: ClearBridge.\n\nChannel 0: alright. Because\n\nChannel 1: Yep. Sorry.\n\nChannel 0: okay.\n\nChannel 1: Whereabouts\n\nChannel 0: But\n\nChannel 1: are\n\nChannel 0: I wanted\n\nChannel 1: you calling\n\nChannel 0: to\n\nChannel 1: from?\n\nChannel 0: Daniel asked me to reach out to you, ma'am, and we've spoken to you in the past. I wanted to make sure that the note here is correct. It says here that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: An IT review?\n\nChannel 0: Yes.\n\nChannel 1: So, you know, all our IT is internal. So we have no external all our IT, as I say, we are under an umbrella company, and we're now governed by a company in New York. So all our IT is internal.\n\nChannel 0: All are internal. You are not coming up for an IT review because Daniel\n\nChannel 1: No.\n\nChannel 0: would like to talk to you about it.\n\nChannel 1: No. We are not coming\n\nChannel 0: Oh,\n\nChannel 1: up for a review.\n\nChannel 0: I I alright. Alright. But, ma'am, I wanted to correct this email. What was the email again? You Leah\n\nChannel 1: No. It's completely different. It's completely different.\n\nChannel 0: I completely\n\nChannel 1: We had a change six years ago. So\n\nChannel 0: oh, I see.\n\nChannel 1: or five years\n\nChannel 0: Can\n\nChannel 1: ago.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: get\n\nChannel 1: it's\n\nChannel 0: the exact email?\n\nChannel 1: sure. It's l h\n\nChannel 0: Uh-huh.\n\nChannel 1: a s a p I s\n\nChannel 0: Uh-huh. E I s.\n\nChannel 1: at clea bridge dot com.\n\nChannel 0: Clear bridge, like clear, c l\n\nChannel 1: Yes.\n\nChannel 0: e a r,\n\nChannel 1: Yes. And\n\nChannel 0: clear bridge\n\nChannel 1: bridge.\n\nChannel 0: dot com dot au.\n\nChannel 1: Yes. No. Not not AU. There's\n\nChannel 0: Alright.\n\nChannel 1: no AU.\n\nChannel 0: No a. Just dot com. So I'll just repeat. That's l like Leah, h like hotel, a apple, s like Sam, a apple, e like echo, I, s like Sam. That's the email?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Alright. Alright. But thank you so much, ma'am. Alright? I just\n\nChannel 1: Thanks.\n\nChannel 0: wanted to reach out that, you know, you are still in IT review. Take care. Alright?\n\nChannel 1: Thanks. 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The agent, Abby, informed her that she had called the wrong company and apologized for the confusion. They discussed the correct email address and the agent apologized again for the mistake."},"intents":{"segments":[{"text":"This is Abby from Deck two One in Springfield, Brisbane. Is this I just wanted to make sure that I got the right person, ma'am. Are you Leah at rare infrastructure dot com? No.","start_word":10,"end_word":43,"intents":[{"intent":"Verify identity","confidence_score":0.23041986}]},{"text":"Are you Leah at rare infrastructure dot com? No.","start_word":35,"end_word":43,"intents":[{"intent":"Confirm address","confidence_score":0.21090025},{"intent":"Confirm details","confidence_score":0.004604379}]},{"text":"It says here that you're coming up for an IT review towards the middle of this year. Is that correct? An IT review?","start_word":108,"end_word":130,"intents":[{"intent":"Inquire about it review","confidence_score":0.06265246},{"intent":"Discuss it review","confidence_score":0.027342774}]},{"text":"But, ma'am, I wanted to correct this email. What was the email again?","start_word":210,"end_word":222,"intents":[{"intent":"Correct email","confidence_score":0.6705361}]},{"text":"It's completely different. It's completely different. I completely We had a change six years ago. So oh, I see. or five years Can ago. I So get it's the exact email? sure.","start_word":226,"end_word":257,"intents":[{"intent":"Request clarification","confidence_score":0.0020018073}]},{"text":"But thank you so much, ma'am. Alright? I just Thanks.","start_word":342,"end_word":351,"intents":[{"intent":"End conversation","confidence_score":0.023647368}]}]},"sentiments":{"segments":[{"text":"Work ClearBridge. This is Leah. Hi, Leah.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.1036343276500702},{"text":"Good morning, ma'am.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.5728228688240051},{"text":"This is Abby from Deck two One in Springfield, Brisbane. Is this I just wanted to make sure that I got the right person, ma'am. Are you Leah at rare infrastructure dot com? No. It's not it's not rear That's infrastructure anymore. You have a you're in a new company, you mean? Okay. Correct. Oh, ClearBridge. alright. Because Yep. Sorry. okay. Whereabouts But are I wanted you calling to from? Daniel asked me to reach out to you, ma'am, and we've spoken to you in the past. I wanted to make sure that the note here is correct. It says here that you're coming up for an IT review towards the middle of this year. Is that correct? An IT review? Yes. So, you know, all our IT is internal. So we have no external all our IT, as I say, we are under an umbrella company, and we're now governed by a company in New York. So all our IT is internal. All are internal.","start_word":10,"end_word":175,"sentiment":"neutral","sentiment_score":-0.004701500292867422},{"text":"You are not coming up for an IT review because Daniel No.","start_word":176,"end_word":187,"sentiment":"negative","sentiment_score":-0.3413032591342926},{"text":"would like to talk to you about it. No. We are not coming Oh, up for a review. I I alright. Alright. But, ma'am, I wanted to correct this email. What was the email again? You Leah No.","start_word":188,"end_word":225,"sentiment":"neutral","sentiment_score":-0.1215963402861043},{"text":"It's completely different.","start_word":226,"end_word":228,"sentiment":"negative","sentiment_score":-0.4074087142944336},{"text":"It's completely different. I completely We had a change six years ago. So oh, I see. or five years Can ago. 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