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Katie speaking.\n\nChannel 0: Hello. Good morning.\n\nChannel 1: Morning.\n\nChannel 0: Is this Pieta?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green.\n\nChannel 1: Yes. Now you know you're calling\n\nChannel 0: Yeah.\n\nChannel 1: an overseas phone number?\n\nChannel 0: Sorry?\n\nChannel 1: You're calling an overseas phone number. Yeah?\n\nChannel 0: Yeah. Yeah. We already sent you an email\n\nChannel 1: Okay.\n\nChannel 0: for your final\n\nChannel 1: Oh, okay.\n\nChannel 0: quote.\n\nChannel 1: Perfect. Yep.\n\nChannel 0: Yeah. Right. So we have some available for Friday. So when were you hoping to have it done?\n\nChannel 1: Okay. Let me forward it let me forward it to our real estate agent, and then I'll get them to\n\nChannel 0: Mhmm.\n\nChannel 1: to to call you. Because, obviously, they're based in Yarraville, but I'm based in Singapore.\n\nChannel 0: Alright. Alright. 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customer named Pieta receives a call from Amira from Goddard Green Forest regarding her recent inquiry for their service. Amira confirms Pieta's overseas phone number and offers available appointments for Friday. They discuss the process of sending a quote and Amira promises to forward it to the real estate agent."},"intents":{"segments":[{"text":"This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green. Yes.","start_word":12,"end_word":29,"intents":[{"intent":"Call about inquiry","confidence_score":0.011200891}]},{"text":"Let me forward it let me forward it to our real estate agent, and then I'll get them to Mhmm. to to call you. Because, obviously, they're based in Yarraville, but I'm based in Singapore. Alright.","start_word":84,"end_word":119,"intents":[{"intent":"Forward information","confidence_score":0.28231013},{"intent":"Call agent","confidence_score":0.04852559}]},{"text":"Perfect. Okay. Alright. I'll do that. Thank you so much for being the prompt. Alright. Thank you so Okay. much. Thank Goodbye. you.","start_word":187,"end_word":209,"intents":[{"intent":"Confirm understanding","confidence_score":0.036420368}]}]},"sentiments":{"segments":[{"text":"Hello. Katie speaking. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.049962036311626434},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3433187007904053},{"text":"Morning. Is this Pieta? Yes. Speaking. This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green. Yes. Now you know you're calling Yeah. an overseas phone number? Sorry? You're calling an overseas phone number. Yeah? Yeah. Yeah. We already sent you an email Okay. for your final Oh, okay. quote.","start_word":6,"end_word":62,"sentiment":"neutral","sentiment_score":0.04572487622499466},{"text":"Perfect.","start_word":63,"end_word":63,"sentiment":"positive","sentiment_score":0.37570396065711975},{"text":"Yep. Yeah. Right. So we have some available for Friday. So when were you hoping to have it done? Okay. Let me forward it let me forward it to our real estate agent, and then I'll get them to Mhmm. to to call you. Because, obviously, they're based in Yarraville, but I'm based in Singapore. Alright. Alright. So if Yep. everything looks good and you're happy with the code, you can just click accept code in the Okay. email, and we can proceed Alright. with the system. Alright? If Alright. I forward Thank you it so to the much. agent sorry. Sorry. If I forward it Mhmm. to the agent, can I do the same thing and click on it? Yeah. Sure. Okay. Perfect. Okay. Alright. I'll do that.","start_word":64,"end_word":192,"sentiment":"neutral","sentiment_score":0.11633186787366868},{"text":"Thank you so much for being the prompt.","start_word":193,"end_word":200,"sentiment":"positive","sentiment_score":0.5697773694992065},{"text":"Alright.","start_word":201,"end_word":201,"sentiment":"neutral","sentiment_score":0.2958911657333374},{"text":"Thank you so Okay.","start_word":202,"end_word":205,"sentiment":"positive","sentiment_score":0.33858248591423035},{"text":"much. Thank Goodbye. you. Bye.","start_word":206,"end_word":210,"sentiment":"neutral","sentiment_score":0.22888970375061035}],"average":{"sentiment":"neutral","sentiment_score":0.12084459375452113}}}}