{"metadata":{"transaction_key":"deprecated","request_id":"01a0d72c-f113-78b3-8263-1f909beb7305","sha256":"a960b8fcb7230f70b08c74ccaed077ec13c2969f06ff6cb7adcebbe7db990fb4","created":"2026-09-25T06:07:22.859Z","duration":9.215938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"That's alright. I think I dialed the wrong number. Thank you.","confidence":0.9892578,"words":[{"word":"that's","start":3.84,"end":4.08,"confidence":0.79541016,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.20868676900863647},{"word":"alright","start":4.08,"end":4.3199997,"confidence":0.95214844,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.07387427985668182},{"word":"i","start":4.3199997,"end":4.4,"confidence":0.7988281,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44797515869140625},{"word":"think","start":4.4,"end":4.56,"confidence":0.99316406,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4995837211608886},{"word":"i","start":4.56,"end":4.64,"confidence":0.98291016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6005435585975647},{"word":"dialed","start":4.64,"end":4.96,"confidence":0.99560547,"punctuated_word":"dialed","sentiment":"negative","sentiment_score":-0.5792836546897888},{"word":"the","start":4.96,"end":5.04,"confidence":0.9892578,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6848417520523071},{"word":"wrong","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.640449047088623},{"word":"number","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5155808925628662},{"word":"thank","start":6.3199997,"end":6.56,"confidence":0.8535156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5747998952865601},{"word":"you","start":6.56,"end":7.06,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4399715065956116}],"paragraphs":{"transcript":"\nThat's alright. I think I dialed the wrong number. Thank you.","paragraphs":[{"sentences":[{"text":"That's alright.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.14128052443265915},{"text":"I think I dialed the wrong number.","start":4.3199997,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5668939692633492},{"text":"Thank you.","start":6.3199997,"end":7.06,"sentiment":"positive","sentiment_score":0.5073857009410858}],"sentiment":"neutral","sentiment_score":-0.24281139400872317,"num_words":11,"start":3.84,"end":7.06}]}}]},{"alternatives":[{"transcript":"Hello? This is Michael's phone. Thank you. Bye.","confidence":0.99560547,"words":[{"word":"hello","start":0.48,"end":0.88,"confidence":0.8220215,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.016464799642562866},{"word":"this","start":0.88,"end":1.12,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.014693288132548332},{"word":"is","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018690893426537514},{"word":"michael's","start":1.28,"end":1.68,"confidence":0.6994629,"punctuated_word":"Michael's","sentiment":"neutral","sentiment_score":0.0333055816590786},{"word":"phone","start":1.68,"end":2.1799998,"confidence":0.97802734,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.03342580422759056},{"word":"thank","start":6.24,"end":6.56,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5779997706413269},{"word":"you","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3241036534309387},{"word":"bye","start":7.12,"end":7.62,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1669560968875885}],"paragraphs":{"transcript":"\nHello? This is Michael's phone. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.016464799642562866},{"text":"This is Michael's phone.","start":0.88,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02502889186143875},{"text":"Thank you.","start":6.24,"end":7.06,"sentiment":"positive","sentiment_score":0.4510517120361328},{"text":"Bye.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.1669560968875885}],"sentiment":"neutral","sentiment_score":0.1482049860060215,"num_words":8,"start":0.48,"end":7.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? This is Michael's phone.\n\nChannel 0: That's alright. I think I dialed the wrong number.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.016464799642562866},{"text":"This is Michael's phone.","start":0.88,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02502889186143875}],"sentiment":"neutral","sentiment_score":0.023316073417663574,"channel":1,"num_words":5,"start":0.48,"end":2.1799998},{"sentences":[{"text":"That's alright.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.14128052443265915},{"text":"I think I dialed the wrong number.","start":4.3199997,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5668939692633492}],"sentiment":"negative","sentiment_score":-0.40952185955312514,"channel":0,"num_words":9,"start":3.84,"end":5.7799997},{"sentences":[{"text":"Thank","start":6.24,"end":6.56,"sentiment":"positive","sentiment_score":0.5779997706413269}],"sentiment":"positive","sentiment_score":0.5779997706413269,"channel":1,"num_words":1,"start":6.24,"end":6.56},{"sentences":[{"text":"Thank","start":6.3199997,"end":6.56,"sentiment":"positive","sentiment_score":0.5747998952865601}],"sentiment":"positive","sentiment_score":0.5747998952865601,"channel":0,"num_words":1,"start":6.3199997,"end":6.56},{"sentences":[{"text":"you.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.3241036534309387}],"sentiment":"neutral","sentiment_score":0.3241036534309387,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"you.","start":6.56,"end":7.06,"sentiment":"positive","sentiment_score":0.4399715065956116}],"sentiment":"positive","sentiment_score":0.4399715065956116,"channel":0,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"Bye.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.1669560968875885}],"sentiment":"neutral","sentiment_score":0.1669560968875885,"channel":1,"num_words":1,"start":7.12,"end":7.62}]},"summary":{"result":"success","short":"Hello? This is Michael's phone. That's alright. I think I dialed the wrong number. Thank Thank you. you. Bye."},"intents":{"segments":[{"text":"Bye.","start_word":18,"end_word":18,"intents":[{"intent":"Correct dialing error","confidence_score":0.034501575}]}]},"sentiments":{"segments":[{"text":"Hello? This is Michael's phone. That's alright.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.0720510184764862},{"text":"I think I dialed the wrong number.","start_word":7,"end_word":13,"sentiment":"negative","sentiment_score":-0.5642406344413757},{"text":"Thank Thank you.","start_word":14,"end_word":16,"sentiment":"positive","sentiment_score":0.508185625076294},{"text":"you. Bye.","start_word":17,"end_word":18,"sentiment":"neutral","sentiment_score":0.2642364501953125}],"average":{"sentiment":"neutral","sentiment_score":-0.035521061981425565}}}}