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Good morning. This is Marie from Erdo tech support. How can I assist you today? Mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Mhmm.\n\nMhmm. Mhmm. Okay. I think I thought you're you'll be using your own router and already have one. So for the router, are you going to buy outside or from us also?\n\nSorry? Mhmm. Okay. We're going to check on that one, but for the router, we're currently coordinating it with the network team because we're advised that they're the one who would they're the one who will provide their router. But we're still confirming it and the price if ever.\n\nSo we're still waiting for the activation for the update. But yeah. But can you see a box on on your area? Like, modem mounted on your wall? How about the other box mounted on your wall?\n\nIs there other one? Is it turn on? Yeah. The yeah. Does it has the lights?\n\nLike, green lights? Mhmm. Yeah. That's correct. So is it okay if I give you a callback then once I hear an update from the network team about the activation in the router.\n\nYeah. I'll follow-up this your account, then I'll I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.12519386410713196},{"text":"Good morning.","start":1.36,"end":2.1,"sentiment":"positive","sentiment_score":0.40155842900276184},{"text":"This is Marie from Erdo tech support.","start":2.1599998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.34782505886895315},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.32014728089173633},{"text":"Mhmm.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.21055737137794495}],"sentiment":"neutral","sentiment_score":0.32320748181904063,"num_words":17,"start":0.96,"end":10.34},{"sentences":[{"text":"Yes.","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.3059666156768799},{"text":"I'm 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I'm Sudhir speaking. How are you today? I'm good. Actually, like, I just activate my account yesterday, and I just got email, like, regarding my Internet has been activated. But I don't have any router, then I don't get anything. So what's going on? I put, like I need to buy from you, the router. I got the old one. I used to have the Vodafone before. I have that Vodafone router. Is that works or no? I used to have the Vodafone Wi Fi before, and I got that router give like, given by the Vodafone before. Is that router works for this Internet or no? Okay. So what I do yes. Yes. I got one old router. I don't know it's working or not, but I don't get any, like, username, password, or something like that to connect. Yes. There is yeah. I got already mounted in the wall here here. Yes. I think it's already fixed, and it's turned it on. Yes. I think so. It's NBN or my one is Gigafy one. My in my building is Gigafy Internet. I don't know what's going on. I can't Okay. Please please please help me with this, please. Okay. Thank you so 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I'm Sudhir speaking. How are you today? I'm good. Actually, like, I just activate my account yesterday, and I just got email, like, regarding my Internet has been activated.\n\nBut I don't have any router, then I don't get anything. So what's going on? I put, like I need to buy from you, the router. I got the old one. I used to have the Vodafone before.\n\nI have that Vodafone router. Is that works or no? I used to have the Vodafone Wi Fi before, and I got that router give like, given by the Vodafone before. Is that router works for this Internet or no? Okay.\n\nSo what I do yes. Yes. I got one old router. I don't know it's working or not, but I don't get any, like, username, password, or something like that to connect. Yes.\n\nThere is yeah. I got already mounted in the wall here here. Yes. I think it's already fixed, and it's turned it on. Yes.\n\nI think so. It's NBN or my one is Gigafy one. My in my building is Gigafy Internet. I don't know what's going on. I can't Okay.\n\nPlease please please help me with this, please. Okay. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":0.1276017129421234},{"text":"I'm Sudhir speaking.","start":7.2,"end":8.58,"sentiment":"neutral","sentiment_score":0.1275596022605896},{"text":"How are you today?","start":9.44,"end":10.5,"sentiment":"neutral","sentiment_score":0.18346690386533737},{"text":"I'm good.","start":13.92,"end":14.655,"sentiment":"neutral","sentiment_score":0.26717397570610046},{"text":"Actually, like, I just activate my account yesterday, and I just got email, like, regarding my Internet has been activated.","start":14.8949995,"end":22.355,"sentiment":"neutral","sentiment_score":0.0035880654118955134}],"sentiment":"neutral","sentiment_score":0.06167524649451176,"num_words":30,"start":6.7999997,"end":22.355},{"sentences":[{"text":"But I don't have any router, then I don't get anything.","start":22.895,"end":25.634998,"sentiment":"neutral","sentiment_score":-0.1476379937746308},{"text":"So what's going on?","start":25.935,"end":27.794998,"sentiment":"neutral","sentiment_score":-0.06180863827466965},{"text":"I put, like I need to buy from you, the router.","start":43.765,"end":47.864998,"sentiment":"neutral","sentiment_score":-0.05115649916908958},{"text":"I got the old one.","start":50.405,"end":51.525,"sentiment":"neutral","sentiment_score":-0.07443570643663407},{"text":"I used to have the Vodafone before.","start":51.525,"end":53.465,"sentiment":"neutral","sentiment_score":-0.05475035096917834}],"sentiment":"neutral","sentiment_score":-0.0839317095907111,"num_words":38,"start":22.895,"end":53.465},{"sentences":[{"text":"I have that Vodafone router.","start":53.684998,"end":55.125,"sentiment":"neutral","sentiment_score":-0.03787897415459156},{"text":"Is that works or 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Good morning. This is Marie from Erdo tech support. How can I assist you today?\n\nChannel 1: Hi. I'm Sudhir speaking. How are you\n\nChannel 0: Mhmm.\n\nChannel 1: today?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you? Mhmm.\n\nChannel 1: I'm good. Actually, like, I\n\nChannel 0: Mhmm.\n\nChannel 1: just activate my account\n\nChannel 0: Mhmm.\n\nChannel 1: yesterday, and I just got\n\nChannel 0: Okay.\n\nChannel 1: email, like, regarding my Internet\n\nChannel 0: I\n\nChannel 1: has been activated.\n\nChannel 0: think\n\nChannel 1: But I don't have any router, then I\n\nChannel 0: I\n\nChannel 1: don't get anything. So\n\nChannel 0: thought\n\nChannel 1: what's going on?\n\nChannel 0: you're you'll be using your own router and already have one. So for the router, are you going to buy outside or from us also?\n\nChannel 1: I put, like I need to buy from you, the router. I got the old one. I used to have the Vodafone before. I have that Vodafone router. Is that works or no?\n\nChannel 0: Sorry?\n\nChannel 1: I used to have the Vodafone Wi Fi before, and I got that router give like, given by the Vodafone before. Is that router works for this Internet or no?\n\nChannel 0: Mhmm. Okay. We're going to check on that one, but for the router, we're currently coordinating it with the network team because\n\nChannel 1: Okay.\n\nChannel 0: we're advised that they're the one who would they're the one who will provide their router. But we're still confirming it and the price if ever. So we're still waiting for the activation for the update.\n\nChannel 1: So what I do yes.\n\nChannel 0: But yeah. But can you see a box on on your area? Like, modem mounted on your wall?\n\nChannel 1: Yes. I got one old router. I don't know it's working or not, but I don't get any, like, username, password, or something like that to connect.\n\nChannel 0: How about the other box mounted on your wall?\n\nChannel 1: Yes.\n\nChannel 0: Is\n\nChannel 1: There\n\nChannel 0: there other one?\n\nChannel 1: is yeah. I got already mounted in the wall here here. Yes.\n\nChannel 0: Is it turn on?\n\nChannel 1: I think it's already fixed, and it's turned it on. Yes. I think\n\nChannel 0: Yeah.\n\nChannel 1: so.\n\nChannel 0: The yeah. Does it has the lights? Like, green lights?\n\nChannel 1: It's NBN or my one is Gigafy one. My in my building is Gigafy Internet.\n\nChannel 0: Mhmm. Yeah. That's correct.\n\nChannel 1: I don't know what's going on. I can't\n\nChannel 0: So is it okay if I give you a callback then once I hear an update from the network team about the activation in the router.\n\nChannel 1: Okay. Please please please help me with this, please.\n\nChannel 0: Yeah. I'll follow-up this your account,\n\nChannel 1: Okay. Thank you\n\nChannel 0: then\n\nChannel 1: so much.\n\nChannel 0: I'll I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.12519386410713196},{"text":"Good morning.","start":1.36,"end":2.1,"sentiment":"positive","sentiment_score":0.40155842900276184},{"text":"This is Marie from Erdo tech support.","start":2.1599998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.34782505886895315},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.32014728089173633}],"sentiment":"neutral","sentiment_score":0.3302481137216091,"channel":0,"num_words":16,"start":0.96,"end":6.8199997},{"sentences":[{"text":"Hi.","start":6.7999997,"end":7.2,"sentiment":"neutral","sentiment_score":0.1276017129421234},{"text":"I'm Sudhir speaking.","start":7.2,"end":8.58,"sentiment":"neutral","sentiment_score":0.1275596022605896},{"text":"How are 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and I just got","start":17.615,"end":19.295,"sentiment":"neutral","sentiment_score":-0.0002547375857830048}],"sentiment":"neutral","sentiment_score":-0.0002547375857830048,"channel":1,"num_words":5,"start":17.615,"end":19.295},{"sentences":[{"text":"Okay.","start":19.220001,"end":19.720001,"sentiment":"neutral","sentiment_score":-0.0021658530458807945}],"sentiment":"neutral","sentiment_score":-0.0021658530458807945,"channel":0,"num_words":1,"start":19.220001,"end":19.720001},{"sentences":[{"text":"email, like, regarding my 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much.","start":196.30087,"end":196.96088,"sentiment":"positive","sentiment_score":0.5023407936096191}],"sentiment":"positive","sentiment_score":0.5023407936096191,"channel":1,"num_words":2,"start":196.30087,"end":196.96088},{"sentences":[{"text":"I'll I'll get back to you.","start":196.61093,"end":198.23094,"sentiment":"neutral","sentiment_score":0.10201701521873474}],"sentiment":"neutral","sentiment_score":0.10201701521873474,"channel":0,"num_words":6,"start":196.61093,"end":198.23094}]},"summary":{"result":"success","short":"A customer named Sudhir called Erdo tech support to inquire about activating his account and purchasing a new router. The representative, Marie, confirmed that they were coordinating the activation with the network team and waiting for an update. The customer also asked about a modem mounts on his wall and Marie requested a callback once she had more information."},"intents":{"segments":[{"text":"This is Marie from Erdo tech support. How can I assist you today? Hi.","start_word":3,"end_word":16,"intents":[{"intent":"Assist customer","confidence_score":0.102682605}]},{"text":"just activate my account Mhmm.","start_word":41,"end_word":45,"intents":[{"intent":"Activate account","confidence_score":0.32409504}]},{"text":"email, like, regarding my Internet I has been activated. think But I don't have any router, then I I don't get anything. So thought what's going on?","start_word":52,"end_word":78,"intents":[{"intent":"Check router availability","confidence_score":0.038988765}]},{"text":"I got one old router. I don't know it's working or not, but I don't get any, like, username, password, or something like that to connect.","start_word":251,"end_word":276,"intents":[{"intent":"Confirm router activation","confidence_score":0.18243153},{"intent":"Fix router issue","confidence_score":0.035641693}]},{"text":"I can't So is it okay if I give you a callback then once I hear an update from the network team about the activation in the router. Okay.","start_word":358,"end_word":386,"intents":[{"intent":"Provide callback","confidence_score":0.08038231}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12519386410713196},{"text":"Good morning. This is Marie from Erdo tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.35904550552368164},{"text":"How can I assist you today? Hi. I'm Sudhir speaking. How are Mhmm. you today? Yes.","start_word":10,"end_word":25,"sentiment":"neutral","sentiment_score":0.21070194244384768},{"text":"I'm good. Thanks for asking. How are you?","start_word":26,"end_word":33,"sentiment":"positive","sentiment_score":0.5084071755409241},{"text":"Mhmm. I'm good. Actually, like, I Mhmm. just activate my account Mhmm. yesterday, and I just got Okay. email, like, regarding my Internet I has been activated. think But I don't have any router, then I I don't get anything. So thought what's going on? you're you'll be using your own router and already have one. So for the router, are you going to buy outside or from us also? I put, like I need to buy from you, the router. I got the old one. I used to have the Vodafone before. I have that Vodafone router. Is that works or no? Sorry? I used to have the Vodafone Wi Fi before, and I got that router give like, given by the Vodafone before. Is that router works for this Internet or no? Mhmm. Okay. We're going to check on that one, but for the router, we're currently coordinating it with the network team because Okay. we're advised that they're the one who would they're the one who will provide their router. But we're still confirming it and the price if ever. So we're still waiting for the activation for the update. So what I do yes. But yeah. But can you see a box on on your area? Like, modem mounted on your wall? Yes. I got one old router. I don't know it's working or not, but I don't get any, like, username, password, or something like that to connect. How about the other box mounted on your wall? Yes. Is There there other one? is yeah. I got already mounted in the wall here here. Yes. Is it turn on? I think it's already fixed, and it's turned it on. Yes. I think Yeah. so. The yeah. Does it has the lights? Like, green lights? It's NBN or my one is Gigafy one. My in my building is Gigafy Internet. Mhmm. Yeah. That's correct. I don't know what's going on. I can't So is it okay if I give you a callback then once I hear an update from the network team about the activation in the router. Okay. Please please please help me with this, please. Yeah. I'll follow-up this your account, Okay.","start_word":34,"end_word":401,"sentiment":"neutral","sentiment_score":-0.015412090346217155},{"text":"Thank you then so much.","start_word":402,"end_word":406,"sentiment":"positive","sentiment_score":0.674567699432373},{"text":"I'll I'll get back to you.","start_word":407,"end_word":412,"sentiment":"neutral","sentiment_score":0.15507878363132477}],"average":{"sentiment":"neutral","sentiment_score":0.024181328072453177}}}}