{"metadata":{"transaction_key":"deprecated","request_id":"019f86d2-acb4-70a0-a04c-27979a4faa8d","sha256":"75f1c44e27aa495b3ab65ad9248bf8d57acc393ecb9703654a1e8a2ab45dc34a","created":"2026-07-21T22:36:22.688Z","duration":12.239938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling VETASYS. Our office is currently closed. You may wish to contact us via email at info@VETASYS.com.a.","confidence":0.99902344,"words":[{"word":"thank","start":2.48,"end":2.6399999,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.410366028547287},{"word":"you","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24600115418434143},{"word":"for","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2547879219055176},{"word":"calling","start":2.96,"end":3.36,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.39971697330474854},{"word":"vetasys","start":3.36,"end":3.86,"confidence":0.5071289,"punctuated_word":"VETASYS.","sentiment":"positive","sentiment_score":0.35029396414756775},{"word":"our","start":4.3199997,"end":4.56,"confidence":0.99902344,"punctuated_word":"Our","sentiment":"negative","sentiment_score":-0.6771174073219299},{"word":"office","start":4.56,"end":4.96,"confidence":0.99902344,"punctuated_word":"office","sentiment":"negative","sentiment_score":-0.6661379337310791},{"word":"is","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6978974342346191},{"word":"currently","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.6785165071487427},{"word":"closed","start":5.52,"end":6.02,"confidence":0.9995117,"punctuated_word":"closed.","sentiment":"negative","sentiment_score":-0.5830957293510437},{"word":"you","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.25711601972579956},{"word":"may","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.29447031021118164},{"word":"wish","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.240824431180954},{"word":"to","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25424373149871826},{"word":"contact","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.27981919050216675},{"word":"us","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.3191674053668976},{"word":"via","start":8.08,"end":8.48,"confidence":0.94970703,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.12644612789154053},{"word":"email","start":8.48,"end":8.98,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.1571403741836548},{"word":"at","start":9.04,"end":9.28,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1512228697538376},{"word":"info@vetasys.com.a","start":9.28,"end":12.239938,"confidence":0.940203,"punctuated_word":"info@VETASYS.com.a.","sentiment":"neutral","sentiment_score":-0.06577331572771072}],"paragraphs":{"transcript":"\nThank you for calling VETASYS. Our office is currently closed. You may wish to contact us via email at info@VETASYS.com.a.","paragraphs":[{"sentences":[{"text":"Thank you for calling VETASYS.","start":2.48,"end":3.86,"sentiment":"neutral","sentiment_score":0.33223320841789244},{"text":"Our office is currently closed.","start":4.3199997,"end":6.02,"sentiment":"negative","sentiment_score":-0.6605530023574829},{"text":"You may wish to contact us via email at info@VETASYS.com.a.","start":6.72,"end":12.239938,"sentiment":"neutral","sentiment_score":-0.21462237760424613}],"sentiment":"neutral","sentiment_score":-0.18939113728702067,"num_words":20,"start":2.48,"end":12.239938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling VETASYS. Our office is currently closed. You may wish to contact us via email at info@VETASYS.com.a.","paragraphs":[{"sentences":[{"text":"Thank you for calling VETASYS.","start":2.48,"end":3.86,"sentiment":"neutral","sentiment_score":0.33223320841789244},{"text":"Our office is currently closed.","start":4.3199997,"end":6.02,"sentiment":"negative","sentiment_score":-0.6605530023574829},{"text":"You may wish to contact us via email at info@VETASYS.com.a.","start":6.72,"end":12.239938,"sentiment":"neutral","sentiment_score":-0.21462237760424613}],"sentiment":"neutral","sentiment_score":-0.18939113728702067,"channel":1,"num_words":20,"start":2.48,"end":12.239938}]},"summary":{"result":"success","short":"Thank you for calling VETASYS. Our office is currently closed. You may wish to contact us via email at info@VETASYS.com.a."},"intents":{"segments":[{"text":"com.a.","start_word":20,"end_word":20,"intents":[{"intent":"Contact vastasy","confidence_score":0.12466261}]}]},"sentiments":{"segments":[{"text":"Thank you for calling VETASYS.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3390060067176819},{"text":"Our office is currently closed.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.647643506526947},{"text":"You may wish to contact us via email at info@VETASYS.com.a.","start_word":10,"end_word":19,"sentiment":"neutral","sentiment_score":-0.14712156355381012}],"average":{"sentiment":"neutral","sentiment_score":-0.120276436661229}}}}