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Risa, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Reese, it's cloud solution IT. Yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Riz, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe around third or fourth week of this month. Uh-huh. Mhmm. Mhmm. Alright. That that that would be okay, sir. No worries. Thank you. You take care of a good day. Alright. Bye bye. 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Yeah. Good afternoon. Reese, it's Ronald from Cloud Solution IT. How are you doing today?\n\nI'm doing wonderful. Thank you for asking. Risa, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Reese, it's cloud solution IT.\n\nYes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Riz, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.\n\nAnd we're hoping, sir, that you have an available time this coming week, maybe around third or fourth week of this month. Uh-huh. Mhmm. Mhmm. Alright.\n\nThat that that would be okay, sir. No worries. Thank you. You take care of a good day. Alright.\n\nBye bye. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Hello. Bruce speaking.\n\nChannel 0: Yeah. Good afternoon. Reese, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Not too bad. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Risa, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Reese, it's cloud solution IT.\n\nChannel 1: Yep.\n\nChannel 0: Yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Riz, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.\n\nAnd we're hoping, sir, that you have an available time this coming week, maybe around third or fourth week of this month.\n\nChannel 1: No. We don't. And, unfortunately, we're not in a position to look at any managed service partners at the moment. But\n\nChannel 0: Uh-huh.\n\nChannel 1: trust that I've got your contact details down. And if we\n\nChannel 0: Mhmm.\n\nChannel 1: are wanting to look into any managed service solutions, I'll I'll reach out.\n\nChannel 0: Mhmm. Alright. That that that would be okay, sir.\n\nChannel 1: Great.\n\nChannel 0: No worries.\n\nChannel 1: Have a great day.\n\nChannel 0: Thank\n\nChannel 1: See you\n\nChannel 0: you.\n\nChannel 1: later.\n\nChannel 0: You take\n\nChannel 1: Bye.\n\nChannel 0: care of a good day. Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.02954248897731304},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.020860272750724107}],"sentiment":"neutral","sentiment_score":0.021370991352288163,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Ronald.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.05239608511328697}],"sentiment":"neutral","sentiment_score":0.05239608511328697,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.26594722270965576},{"text":"Please stay on the line.","start":14.434999,"end":15.735,"sentiment":"neutral","sentiment_score":0.12984008640050887},{"text":"Hello.","start":19.395,"end":19.795,"sentiment":"neutral","sentiment_score":0.06176437810063362},{"text":"Bruce speaking.","start":19.795,"end":20.535,"sentiment":"neutral","sentiment_score":0.05612938478589058}],"sentiment":"neutral","sentiment_score":0.121018978042735,"channel":1,"num_words":9,"start":13.5199995,"end":20.535},{"sentences":[{"text":"Yeah.","start":21.705,"end":21.945,"sentiment":"neutral","sentiment_score":0.16528011858463287},{"text":"Good afternoon.","start":21.945,"end":22.685001,"sentiment":"positive","sentiment_score":0.3749437779188156},{"text":"Reese, it's Ronald from Cloud Solution IT.","start":23.145,"end":27.085,"sentiment":"neutral","sentiment_score":0.24269787754331315},{"text":"How are you doing today?","start":27.625,"end":28.845001,"sentiment":"neutral","sentiment_score":0.23277800679206848}],"sentiment":"neutral","sentiment_score":0.2518628567457199,"channel":0,"num_words":15,"start":21.705,"end":28.845001},{"sentences":[{"text":"Not too bad.","start":29.0,"end":29.640001,"sentiment":"neutral","sentiment_score":0.23652263482411703},{"text":"How are you?","start":29.640001,"end":30.460001,"sentiment":"neutral","sentiment_score":0.2302698940038681}],"sentiment":"neutral","sentiment_score":0.23339626441399255,"channel":1,"num_words":6,"start":29.0,"end":30.460001},{"sentences":[{"text":"I'm doing wonderful.","start":30.650002,"end":32.11,"sentiment":"positive","sentiment_score":0.6969900329907736},{"text":"Thank you for asking.","start":32.170002,"end":33.23,"sentiment":"positive","sentiment_score":0.6095992922782898},{"text":"Risa, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was November of last year.","start":34.010002,"end":43.47,"sentiment":"neutral","sentiment_score":0.0014902273000314318},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":43.965,"end":53.985,"sentiment":"neutral","sentiment_score":0.022327759027205133},{"text":"Name of the company again, Reese, it's cloud solution IT.","start":54.844997,"end":58.065,"sentiment":"neutral","sentiment_score":0.012904954236000776}],"sentiment":"neutral","sentiment_score":0.07266414925864298,"channel":0,"num_words":73,"start":30.650002,"end":58.065},{"sentences":[{"text":"Yep.","start":61.260002,"end":61.760002,"sentiment":"neutral","sentiment_score":0.026602309197187424}],"sentiment":"neutral","sentiment_score":0.026602309197187424,"channel":1,"num_words":1,"start":61.260002,"end":61.760002},{"sentences":[{"text":"Yes, sir.","start":61.81,"end":62.63,"sentiment":"neutral","sentiment_score":0.060592763125896454},{"text":"Sir, once again, cloud solution IT, we are a managed service provider.","start":63.57,"end":67.59,"sentiment":"neutral","sentiment_score":0.058157277293503284},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":68.05,"end":80.435005,"sentiment":"neutral","sentiment_score":0.06510814651846886},{"text":"And reason for my call today, Riz, same thing as before.","start":80.895004,"end":84.595,"sentiment":"neutral","sentiment_score":0.04572381942786954},{"text":"We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future 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you","start":117.64,"end":117.88,"sentiment":"positive","sentiment_score":0.4008289575576782}],"sentiment":"positive","sentiment_score":0.4008289575576782,"channel":1,"num_words":2,"start":117.64,"end":117.88},{"sentences":[{"text":"you.","start":117.805,"end":118.045,"sentiment":"positive","sentiment_score":0.3392820954322815}],"sentiment":"positive","sentiment_score":0.3392820954322815,"channel":0,"num_words":1,"start":117.805,"end":118.045},{"sentences":[{"text":"later.","start":117.88,"end":118.36,"sentiment":"neutral","sentiment_score":0.22802263498306272}],"sentiment":"neutral","sentiment_score":0.22802263498306272,"channel":1,"num_words":1,"start":117.88,"end":118.36},{"sentences":[{"text":"You 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The customer is not available at the moment, but the representative offers to check in with them in the future and the call ends with the customer thanking the representative."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":1,"end_word":17,"intents":[{"intent":"Send call","confidence_score":0.0005161793}]},{"text":"Risa, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Reese, it's cloud solution IT. Yep.","start_word":55,"end_word":121,"intents":[{"intent":"Provide company information","confidence_score":0.016348807},{"intent":"Arrange meeting","confidence_score":0.51415485},{"intent":"Provide company information","confidence_score":0.021024494}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Hello. Bruce speaking. Yeah.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.06562745571136475},{"text":"Good afternoon.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.368000328540802},{"text":"Reese, it's Ronald from Cloud Solution IT. How are you doing today? Not too bad. How are you?","start_word":30,"end_word":47,"sentiment":"neutral","sentiment_score":0.25022217631340027},{"text":"I'm doing wonderful. Thank you for asking.","start_word":48,"end_word":54,"sentiment":"positive","sentiment_score":0.6528100371360779},{"text":"Risa, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Reese, it's cloud solution IT. Yep. Yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Riz, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe around third or fourth week of this month. No. We don't. And, unfortunately, we're not in a position to look at any managed service partners at the moment. But Uh-huh. trust that I've got your contact details down. And if we Mhmm. are wanting to look into any managed service solutions, I'll I'll reach out. Mhmm. Alright. That that that would be okay, sir. Great. No worries.","start_word":55,"end_word":271,"sentiment":"neutral","sentiment_score":0.009589293971657751},{"text":"Have a great day. Thank See you you.","start_word":272,"end_word":279,"sentiment":"positive","sentiment_score":0.4009864330291748},{"text":"later. You take Bye.","start_word":280,"end_word":283,"sentiment":"neutral","sentiment_score":0.2419104725122452},{"text":"care of a good day.","start_word":284,"end_word":288,"sentiment":"positive","sentiment_score":0.3613310754299164},{"text":"Alright. Bye bye. Bye bye.","start_word":289,"end_word":293,"sentiment":"neutral","sentiment_score":0.1149902045726776}],"average":{"sentiment":"neutral","sentiment_score":0.07198820534549014}}}}