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And the bit that says click here, if you hover the mouse over it but don't click, what what does it come up with then as they reply or the or where it's gonna go to? So that's when you hover the mouse over, is it? Yeah. So yeah. It's definitely dodgy. Just ignore it. Yeah. No. All good. Thanks. 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Kira. When you is there something that says clicking it to do something? Okay. And the bit that says click here, if you hover the mouse over it but don't click, what what does it come up with then as they reply or the or where it's gonna go to? So that's when you hover the mouse over, is it?\n\nYeah. So yeah. It's definitely dodgy. Just ignore it. Yeah.\n\nNo. All good. Thanks. 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Just I just got an email from I don't know. I it's probably a scam. I don't know. I didn't wanna forward it just in case. It's saying we detected a sign in attempt from an unrecognized location somewhere in France at 05:48AM today. Do I need to be concerned about that? Yeah. Click here to log in to your account. If this was you, update your password. But the email address is it looks kinda dodgy to me. It's outlook_noreply@companypolicy.com.au. Hey. Company policy dot com dot a u. So it's not an Outlook email address or anything. Correct. Okay. Just ignore it. Cool. Cool. Just wanna double check before I did anything. Thank you. 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Mike. Just I just got an email from I don't know. I it's probably a scam. I don't know. I didn't wanna forward it just in case.\n\nIt's saying we detected a sign in attempt from an unrecognized location somewhere in France at 05:48AM today. Do I need to be concerned about that? Yeah. Click here to log in to your account. If this was you, update your password.\n\nBut the email address is it looks kinda dodgy to me. It's outlook_noreply@companypolicy.com.au. Hey. Company policy dot com dot a u. So it's not an Outlook email address or anything.\n\nCorrect. Okay. Just ignore it. Cool. Cool.\n\nJust wanna double check before I did anything. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Mike.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":-0.03794011194258928},{"text":"Just I just got an email from I don't know.","start":4.96,"end":10.24,"sentiment":"negative","sentiment_score":-0.4276734620332718},{"text":"I it's probably a scam.","start":10.24,"end":11.44,"sentiment":"negative","sentiment_score":-0.7157067060470581},{"text":"I don't know.","start":11.44,"end":11.76,"sentiment":"negative","sentiment_score":-0.47183870275815326},{"text":"I didn't wanna forward it just in case.","start":11.76,"end":13.28,"sentiment":"negative","sentiment_score":-0.3829306438565254}],"sentiment":"negative","sentiment_score":-0.44321820119928035,"num_words":28,"start":3.6,"end":13.28},{"sentences":[{"text":"It's saying we detected a sign in attempt from an unrecognized location somewhere in France at 05:48AM today.","start":13.28,"end":20.994999,"sentiment":"neutral","sentiment_score":-0.294872485101223},{"text":"Do I need to be concerned about that?","start":24.735,"end":26.595,"sentiment":"neutral","sentiment_score":-0.28967462480068207},{"text":"Yeah.","start":33.69,"end":33.93,"sentiment":"neutral","sentiment_score":-0.07351326942443848},{"text":"Click here to log in to your account.","start":33.93,"end":35.79,"sentiment":"neutral","sentiment_score":-0.040491156512871385},{"text":"If this was you, update your password.","start":36.09,"end":38.67,"sentiment":"neutral","sentiment_score":-0.05926300425614629}],"sentiment":"neutral","sentiment_score":-0.20089012575114057,"num_words":42,"start":13.28,"end":38.67},{"sentences":[{"text":"But the email address is it looks kinda dodgy to me.","start":39.29,"end":42.434998,"sentiment":"negative","sentiment_score":-0.4477476274425333},{"text":"It's outlook_noreply@companypolicy.com.au.","start":42.434998,"end":46.614998,"sentiment":"neutral","sentiment_score":-0.08974535390734673},{"text":"Hey.","start":57.86,"end":58.36,"sentiment":"neutral","sentiment_score":-0.022002609446644783},{"text":"Company policy dot com dot a u.","start":58.42,"end":60.84,"sentiment":"neutral","sentiment_score":-0.03249747306108475},{"text":"So it's not an Outlook email address or anything.","start":61.46,"end":64.28,"sentiment":"neutral","sentiment_score":-0.0859421222574181}],"sentiment":"neutral","sentiment_score":-0.20425595436245203,"num_words":30,"start":39.29,"end":64.28},{"sentences":[{"text":"Correct.","start":66.020004,"end":66.520004,"sentiment":"neutral","sentiment_score":-0.0068952590227127075},{"text":"Okay.","start":69.835,"end":70.155,"sentiment":"neutral","sentiment_score":-0.06265042722225189},{"text":"Just ignore it.","start":70.155,"end":71.034996,"sentiment":"neutral","sentiment_score":-0.07078909998138745},{"text":"Cool.","start":71.034996,"end":71.275,"sentiment":"neutral","sentiment_score":0.19739119708538055},{"text":"Cool.","start":71.275,"end":71.515,"sentiment":"neutral","sentiment_score":0.18836620450019836}],"sentiment":"neutral","sentiment_score":0.014834916485207421,"num_words":7,"start":66.020004,"end":71.515},{"sentences":[{"text":"Just wanna double check before I did anything.","start":71.515,"end":73.534996,"sentiment":"neutral","sentiment_score":0.009902748512104154},{"text":"Thank you.","start":75.115,"end":75.935,"sentiment":"positive","sentiment_score":0.36332517862319946},{"text":"Bye.","start":77.515,"end":78.015,"sentiment":"neutral","sentiment_score":0.08613323420286179}],"sentiment":"neutral","sentiment_score":0.08109141632237217,"num_words":11,"start":71.515,"end":78.015}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Kira.\n\nChannel 1: Hey, Mike. Just I just got an email from I don't know. I it's probably a scam. I don't know. I didn't wanna forward it just in case.\n\nIt's saying we detected a sign in attempt from an unrecognized location somewhere in France at 05:48AM today. Do I need to be concerned about that?\n\nChannel 0: When you is there something that says clicking it to do something?\n\nChannel 1: Yeah. Click here to log in to your account. If this was you, update your password. But the email address is it looks kinda dodgy to me. It's outlook_noreply@companypolicy.com.au.\n\nChannel 0: Okay. And the bit that says click here, if you hover the mouse over it but don't click, what what does it come up with then as they reply or the or where it's gonna go to?\n\nChannel 1: Hey. Company policy dot com dot a u. So it's not an Outlook email address\n\nChannel 0: So that's\n\nChannel 1: or anything.\n\nChannel 0: when you hover the mouse over, is it?\n\nChannel 1: Correct.\n\nChannel 0: Yeah. So yeah. It's definitely dodgy. Just ignore\n\nChannel 1: Okay.\n\nChannel 0: it.\n\nChannel 1: Just ignore it. Cool. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: Just wanna double check before I did anything.\n\nChannel 0: No. All good.\n\nChannel 1: Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Kira.","start":2.48,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.0034901098115369678}],"sentiment":"neutral","sentiment_score":0.0034901098115369678,"channel":0,"num_words":2,"start":2.48,"end":3.1399999},{"sentences":[{"text":"Hey, Mike.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":-0.03794011194258928},{"text":"Just I just got an email from I don't know.","start":4.96,"end":10.24,"sentiment":"negative","sentiment_score":-0.4276734620332718},{"text":"I it's probably a scam.","start":10.24,"end":11.44,"sentiment":"negative","sentiment_score":-0.7157067060470581},{"text":"I don't know.","start":11.44,"end":11.76,"sentiment":"negative","sentiment_score":-0.47183870275815326},{"text":"I didn't wanna forward it just in case.","start":11.76,"end":13.28,"sentiment":"negative","sentiment_score":-0.3829306438565254}],"sentiment":"negative","sentiment_score":-0.44321820119928035,"channel":1,"num_words":28,"start":3.6,"end":13.28},{"sentences":[{"text":"It's saying we detected a sign in attempt from an unrecognized location somewhere in France at 05:48AM today.","start":13.28,"end":20.994999,"sentiment":"neutral","sentiment_score":-0.294872485101223},{"text":"Do I need to be concerned about that?","start":24.735,"end":26.595,"sentiment":"neutral","sentiment_score":-0.28967462480068207}],"sentiment":"neutral","sentiment_score":-0.2932731434702873,"channel":1,"num_words":26,"start":13.28,"end":26.595},{"sentences":[{"text":"When you is there something that says clicking it to do something?","start":29.35,"end":33.21,"sentiment":"neutral","sentiment_score":-0.1303089459737142}],"sentiment":"neutral","sentiment_score":-0.1303089459737142,"channel":0,"num_words":12,"start":29.35,"end":33.21},{"sentences":[{"text":"Yeah.","start":33.69,"end":33.93,"sentiment":"neutral","sentiment_score":-0.07351326942443848},{"text":"Click here to log in to your account.","start":33.93,"end":35.79,"sentiment":"neutral","sentiment_score":-0.040491156512871385},{"text":"If this was you, update your password.","start":36.09,"end":38.67,"sentiment":"neutral","sentiment_score":-0.05926300425614629},{"text":"But the email address is it looks kinda dodgy to me.","start":39.29,"end":42.434998,"sentiment":"negative","sentiment_score":-0.4477476274425333},{"text":"It's outlook_noreply@companypolicy.com.au.","start":42.434998,"end":46.614998,"sentiment":"neutral","sentiment_score":-0.08974535390734673}],"sentiment":"neutral","sentiment_score":-0.2040344193449308,"channel":1,"num_words":29,"start":33.69,"end":46.614998},{"sentences":[{"text":"Okay.","start":47.175,"end":47.655,"sentiment":"neutral","sentiment_score":-0.05624556541442871},{"text":"And the bit that says click here, if you hover the mouse over it but don't click, what what does it come up with then as they reply or the or where it's gonna go to?","start":47.655,"end":57.09,"sentiment":"neutral","sentiment_score":-0.10122349961764282}],"sentiment":"neutral","sentiment_score":-0.10000787977431272,"channel":0,"num_words":37,"start":47.175,"end":57.09},{"sentences":[{"text":"Hey.","start":57.86,"end":58.36,"sentiment":"neutral","sentiment_score":-0.022002609446644783},{"text":"Company policy dot com dot a u.","start":58.42,"end":60.84,"sentiment":"neutral","sentiment_score":-0.03249747306108475},{"text":"So it's not an Outlook email address","start":61.46,"end":63.62,"sentiment":"neutral","sentiment_score":-0.08988835928695542}],"sentiment":"neutral","sentiment_score":-0.05858022905886173,"channel":1,"num_words":15,"start":57.86,"end":63.62},{"sentences":[{"text":"So that's","start":63.33,"end":63.81,"sentiment":"neutral","sentiment_score":-0.07834016159176826}],"sentiment":"neutral","sentiment_score":-0.07834016159176826,"channel":0,"num_words":2,"start":63.33,"end":63.81},{"sentences":[{"text":"or anything.","start":63.62,"end":64.28,"sentiment":"neutral","sentiment_score":-0.07213029265403748}],"sentiment":"neutral","sentiment_score":-0.07213029265403748,"channel":1,"num_words":2,"start":63.62,"end":64.28},{"sentences":[{"text":"when you hover the mouse over, is it?","start":63.81,"end":65.91,"sentiment":"neutral","sentiment_score":-0.03784065577201545}],"sentiment":"neutral","sentiment_score":-0.03784065577201545,"channel":0,"num_words":8,"start":63.81,"end":65.91},{"sentences":[{"text":"Correct.","start":66.020004,"end":66.520004,"sentiment":"neutral","sentiment_score":-0.0068952590227127075}],"sentiment":"neutral","sentiment_score":-0.0068952590227127075,"channel":1,"num_words":1,"start":66.020004,"end":66.520004},{"sentences":[{"text":"Yeah.","start":67.09,"end":67.562874,"sentiment":"neutral","sentiment_score":-0.008978931233286858},{"text":"So yeah.","start":67.642876,"end":68.20287,"sentiment":"neutral","sentiment_score":-0.030123990029096603},{"text":"It's definitely dodgy.","start":68.20287,"end":69.40287,"sentiment":"neutral","sentiment_score":-0.17462674776713052},{"text":"Just ignore","start":69.40287,"end":70.12287,"sentiment":"neutral","sentiment_score":-0.1440284661948681}],"sentiment":"neutral","sentiment_score":-0.11014551087282598,"channel":0,"num_words":8,"start":67.09,"end":70.12287},{"sentences":[{"text":"Okay.","start":69.835,"end":70.155,"sentiment":"neutral","sentiment_score":-0.06265042722225189}],"sentiment":"neutral","sentiment_score":-0.06265042722225189,"channel":1,"num_words":1,"start":69.835,"end":70.155},{"sentences":[{"text":"it.","start":70.12287,"end":70.62287,"sentiment":"neutral","sentiment_score":-0.053334109485149384}],"sentiment":"neutral","sentiment_score":-0.053334109485149384,"channel":0,"num_words":1,"start":70.12287,"end":70.62287},{"sentences":[{"text":"Just ignore it.","start":70.155,"end":71.034996,"sentiment":"neutral","sentiment_score":-0.07078909998138745},{"text":"Cool.","start":71.034996,"end":71.275,"sentiment":"neutral","sentiment_score":0.19739119708538055},{"text":"Cool.","start":71.275,"end":71.515,"sentiment":"neutral","sentiment_score":0.18836620450019836}],"sentiment":"neutral","sentiment_score":0.03467802032828331,"channel":1,"num_words":5,"start":70.155,"end":71.515},{"sentences":[{"text":"Yeah.","start":71.40287,"end":71.90287,"sentiment":"neutral","sentiment_score":0.10486997663974762}],"sentiment":"neutral","sentiment_score":0.10486997663974762,"channel":0,"num_words":1,"start":71.40287,"end":71.90287},{"sentences":[{"text":"Just wanna double check before I did anything.","start":71.515,"end":73.534996,"sentiment":"neutral","sentiment_score":0.009902748512104154}],"sentiment":"neutral","sentiment_score":0.009902748512104154,"channel":1,"num_words":8,"start":71.515,"end":73.534996},{"sentences":[{"text":"No.","start":73.88287,"end":74.36288,"sentiment":"neutral","sentiment_score":0.057524483650922775},{"text":"All good.","start":74.36288,"end":75.102875,"sentiment":"neutral","sentiment_score":0.205688014626503}],"sentiment":"neutral","sentiment_score":0.15630017096797624,"channel":0,"num_words":3,"start":73.88287,"end":75.102875},{"sentences":[{"text":"Thank you.","start":75.115,"end":75.935,"sentiment":"positive","sentiment_score":0.36332517862319946}],"sentiment":"positive","sentiment_score":0.36332517862319946,"channel":1,"num_words":2,"start":75.115,"end":75.935},{"sentences":[{"text":"Thanks.","start":76.282875,"end":76.76287,"sentiment":"positive","sentiment_score":0.3339611887931824},{"text":"Bye.","start":76.76287,"end":77.26287,"sentiment":"neutral","sentiment_score":0.18855759501457217}],"sentiment":"neutral","sentiment_score":0.26125939190387726,"channel":0,"num_words":2,"start":76.282875,"end":77.26287},{"sentences":[{"text":"Bye.","start":77.515,"end":78.015,"sentiment":"neutral","sentiment_score":0.08613323420286179}],"sentiment":"neutral","sentiment_score":0.08613323420286179,"channel":1,"num_words":1,"start":77.515,"end":78.015}]},"summary":{"result":"success","short":"A customer received an email from a scam company, but the email address provided is incorrect. The customer asks the representative to update their password and checks the email address for the correct address. The conversation ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"But the email address is it looks kinda dodgy to me. It's outlook_noreply@companypolicy.com.au. Okay.","start_word":84,"end_word":97,"intents":[{"intent":"Fix email","confidence_score":0.021025155}]}]},"sentiments":{"segments":[{"text":"Hi, Kira. Hey, Mike.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.014961597509682178},{"text":"Just I just got an email from I don't know. I it's probably a scam. I don't know. I didn't wanna forward it just in case.","start_word":4,"end_word":29,"sentiment":"negative","sentiment_score":-0.48416420817375183},{"text":"It's saying we detected a sign in attempt from an unrecognized location somewhere in France at 05:48AM today. Do I need to be concerned about that? When you is there something that says clicking it to do something? Yeah. Click here to log in to your account. If this was you, update your password.","start_word":30,"end_word":83,"sentiment":"neutral","sentiment_score":-0.19387558102607727},{"text":"But the email address is it looks kinda dodgy to me.","start_word":84,"end_word":94,"sentiment":"negative","sentiment_score":-0.45624053478240967},{"text":"It's outlook_noreply@companypolicy.com.au. Okay. And the bit that says click here, if you hover the mouse over it but don't click, what what does it come up with then as they reply or the or where it's gonna go to? Hey. Company policy dot com dot a u. So it's not an Outlook email address So that's or anything. when you hover the mouse over, is it? Correct. Yeah. So yeah. It's definitely dodgy. Just ignore Okay. it. Just ignore it. Cool. Cool. Yeah. Just wanna double check before I did anything. No. All good.","start_word":95,"end_word":188,"sentiment":"neutral","sentiment_score":-0.05945704132318497},{"text":"Thank you. Thanks.","start_word":189,"end_word":191,"sentiment":"positive","sentiment_score":0.3409464955329895},{"text":"Bye. Bye.","start_word":192,"end_word":193,"sentiment":"neutral","sentiment_score":0.15200692415237427}],"average":{"sentiment":"neutral","sentiment_score":-0.15674455095045636}}}}