{"metadata":{"transaction_key":"deprecated","request_id":"01a08996-c3e2-7352-aaf7-41e78b4eeabb","sha256":"81e3d1432fd178f2c3bb989d22a17edb050f22c53969aafc868e3aea01fc16bc","created":"2026-09-10T04:32:36.690Z","duration":423.50394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1090,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1168,"output_tokens":1171},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1168,"output_tokens":112}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Mhmm. Thank you so much for that information. Just wanna make sure that we're on the same page. You're calling in regarding the possible duplicate charges on your account, and you received a notification from Airtel as well. Correct? Okay. No worries. I'll be more than happy to check on that. Could you provide me the name associated on the account, please? It is matched for Raveed. Alright. Thank you so much for yeah. Alright. Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please? Thank you so much, Mashford. And let me check on your account. Hold on. And can you tell me the date of the duplicate charges? Okay. Okay. Mhmm. Yeah. Just give me one second. Let me just see here. Mhmm. Let me confirm both transactions. If I may ask what type of card did you use to to make a payment? Mhmm. Yeah. How about the type of payment method that you use to make a payment? D pay. Okay. Let me just check here. Okay. Let me see. Let me also check on your account further. Sure. Mhmm. Actually, yes. Let me let me check here in your account, the documents. Documents. September 8 and September 5. Two seven five. So you also pay for DPAY. Right? I mean, is that the only transaction that is supposed to happen to for you to make a payment, or there is no credit card should be used in making a payment for this month? Yeah. Okay. Yes. No worries. For this one, this is going to be, you know, credited on your account if you would like. Yes. Yeah. Oh, okay. So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY. So that's what happened. But for the next month, are you going to use the BPAY again or just the card? Paid. Mhmm. Yeah. Yeah. Yes. Mhmm. Well, thank you so much for letting us know about this. No worries. Payments for the next month will also I mean, your second payment for this month will already credited on your account, so you should not be receiving any invoice. But if in any case that you're gonna receive an invoice, please know that that is a system generated, and you just have to disregard it. Alright? Yes. Yes. Thank you so much. Yep. Yep. Yep. No worries. Yeah. Yeah. Yeah. No worries. Yeah. Thank you so much. Have a great day again. Bye bye.","confidence":0.9980469,"words":[{"word":"thank","start":2.8799999,"end":3.12,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4870538413524628},{"word":"you","start":3.12,"end":3.1999998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4677914083003998},{"word":"for","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4727991223335266},{"word":"calling","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4688355624675751},{"word":"airtel","start":3.76,"end":4.16,"confidence":0.986084,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.5072318315505981},{"word":"my","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.40398234128952026},{"word":"name","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.4181422889232635},{"word":"is","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4507923722267151},{"word":"mary","start":4.64,"end":5.12,"confidence":0.9572754,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.349679172039032},{"word":"may","start":5.12,"end":5.24,"confidence":0.9472656,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.09234552085399628},{"word":"i","start":5.24,"end":5.3599997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.049042459577322006},{"word":"have","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.044586509466171265},{"word":"your","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03819405287504196},{"word":"name","start":5.68,"end":5.92,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.06874524801969528},{"word":"please","start":5.92,"end":6.42,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.07325325906276703},{"word":"mhmm","start":22.914999,"end":23.414999,"confidence":0.8682251,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03109278343617916},{"word":"thank","start":23.634998,"end":23.954998,"confidence":0.9506836,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3647216558456421},{"word":"you","start":23.954998,"end":24.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29699215292930603},{"word":"so","start":24.115,"end":24.355,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.33239495754241943},{"word":"much","start":24.355,"end":24.595,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.501518964767456},{"word":"for","start":24.595,"end":24.755,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.470386803150177},{"word":"that","start":24.755,"end":24.994999,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4942949712276459},{"word":"information","start":24.994999,"end":25.474998,"confidence":1.0,"punctuated_word":"information.","sentiment":"positive","sentiment_score":0.4996464252471924},{"word":"just","start":25.474998,"end":25.634998,"confidence":0.96533203,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.30709847807884216},{"word":"wanna","start":25.634998,"end":25.954998,"confidence":0.99121094,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.2717978358268738},{"word":"make","start":25.954998,"end":26.035,"confidence":0.9951172,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.24491381645202637},{"word":"sure","start":26.035,"end":26.195,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.20154358446598053},{"word":"that","start":26.195,"end":26.435,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19001373648643496},{"word":"we're","start":26.435,"end":26.595,"confidence":0.9238281,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2035047858953476},{"word":"on","start":26.595,"end":26.675,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16219156980514526},{"word":"the","start":26.675,"end":26.835,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20522785186767575},{"word":"same","start":26.835,"end":26.994999,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.14371034502983093},{"word":"page","start":26.994999,"end":27.474998,"confidence":0.7988281,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":0.1849687248468399},{"word":"you're","start":27.474998,"end":27.974998,"confidence":0.8352051,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.005549674388021231},{"word":"calling","start":28.515,"end":28.914999,"confidence":0.9375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.00370132178068161},{"word":"in","start":28.914999,"end":29.235,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00683218240737915},{"word":"regarding","start":29.235,"end":29.735,"confidence":0.9970703,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.04547876864671707},{"word":"the","start":30.114998,"end":30.275,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06822514533996582},{"word":"possible","start":30.275,"end":30.775,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.13964566588401794},{"word":"duplicate","start":31.449999,"end":31.849998,"confidence":0.9970703,"punctuated_word":"duplicate","sentiment":"neutral","sentiment_score":-0.13502566516399384},{"word":"charges","start":31.849998,"end":32.25,"confidence":1.0,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":-0.09091049432754517},{"word":"on","start":32.25,"end":32.41,"confidence":0.6542969,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05139914900064469},{"word":"your","start":32.41,"end":32.57,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005363859236240387},{"word":"account","start":32.57,"end":32.89,"confidence":0.9160156,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.047616831958293915},{"word":"and","start":32.89,"end":33.05,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015498071908950806},{"word":"you","start":33.05,"end":33.21,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0011621639132499697},{"word":"received","start":33.21,"end":33.53,"confidence":0.7939453,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.02254454791545868},{"word":"a","start":33.53,"end":33.61,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011887222528457642},{"word":"notification","start":33.61,"end":34.11,"confidence":0.9560547,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":0.00044004619121551514},{"word":"from","start":34.489998,"end":34.89,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.012820705771446228},{"word":"airtel","start":34.89,"end":35.21,"confidence":0.9659831,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.00140298530459404},{"word":"as","start":35.21,"end":35.37,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.01885355263948441},{"word":"well","start":35.37,"end":35.61,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.017378371208906174},{"word":"correct","start":35.61,"end":36.11,"confidence":0.9995117,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.015232183039188383},{"word":"okay","start":41.37,"end":41.87,"confidence":0.9758301,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06684989482164383},{"word":"no","start":42.01,"end":42.25,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1715661883354187},{"word":"worries","start":42.25,"end":42.57,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20365697145462036},{"word":"i'll","start":42.57,"end":42.809998,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3911587595939636},{"word":"be","start":42.809998,"end":42.97,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.40110352635383606},{"word":"more","start":42.97,"end":43.129997,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5256789326667786},{"word":"than","start":43.129997,"end":43.29,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5656886696815491},{"word":"happy","start":43.29,"end":43.69,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5862504243850708},{"word":"to","start":43.69,"end":43.93,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5034487843513489},{"word":"check","start":43.93,"end":44.17,"confidence":0.99902344,"punctuated_word":"check","sentiment":"positive","sentiment_score":0.49181511998176575},{"word":"on","start":44.17,"end":44.329998,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4371220469474793},{"word":"that","start":44.329998,"end":44.565,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.40178024768829346},{"word":"could","start":44.885,"end":45.125,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.19178906083106995},{"word":"you","start":45.125,"end":45.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14222511649131775},{"word":"provide","start":45.285,"end":45.684998,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.11833048611879347},{"word":"me","start":45.684998,"end":45.844997,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1304171085357666},{"word":"the","start":45.844997,"end":46.004997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07998773455619812},{"word":"name","start":46.004997,"end":46.245,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.113615483045578},{"word":"associated","start":46.245,"end":46.745,"confidence":1.0,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":0.14707008004188538},{"word":"on","start":46.805,"end":46.965,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1300927847623825},{"word":"the","start":46.965,"end":47.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13922619819641113},{"word":"account","start":47.125,"end":47.445,"confidence":0.9995117,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.1322879195213318},{"word":"please","start":47.445,"end":47.945,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.11619772762060164},{"word":"it","start":69.605,"end":69.765,"confidence":0.6401367,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.04623711109161377},{"word":"is","start":69.765,"end":69.925,"confidence":0.97314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04151489585638046},{"word":"matched","start":69.925,"end":70.405,"confidence":0.36791992,"punctuated_word":"matched","sentiment":"neutral","sentiment_score":0.046891823410987854},{"word":"for","start":70.405,"end":70.645004,"confidence":0.7211914,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.041947878897190094},{"word":"raveed","start":70.645004,"end":71.145004,"confidence":0.6651001,"punctuated_word":"Raveed.","sentiment":"neutral","sentiment_score":0.049838434904813766},{"word":"alright","start":81.845,"end":82.245,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12812578678131104},{"word":"thank","start":82.245,"end":82.485,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31207552552223206},{"word":"you","start":82.485,"end":82.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31010639667510986},{"word":"so","start":82.725,"end":82.965004,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.27599942684173584},{"word":"much","start":82.965004,"end":83.465004,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.35391899943351746},{"word":"for","start":84.049995,"end":84.549995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.32411855459213257},{"word":"yeah","start":86.53,"end":87.03,"confidence":0.9199219,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06758441030979156},{"word":"alright","start":91.57,"end":92.07,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.057239681482315063},{"word":"before","start":92.29,"end":92.689995,"confidence":0.88427734,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":0.019531775265932083},{"word":"we","start":92.689995,"end":92.93,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.019497476518154144},{"word":"proceed","start":92.93,"end":93.43,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.03026164323091507},{"word":"for","start":93.729996,"end":93.89,"confidence":0.5883789,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015074249356985092},{"word":"your","start":93.89,"end":94.049995,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02743222936987877},{"word":"account","start":94.049995,"end":94.369995,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.007349103689193726},{"word":"security","start":94.369995,"end":94.869995,"confidence":0.92211914,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":-0.007435737177729607},{"word":"since","start":95.49,"end":95.985,"confidence":0.9797363,"punctuated_word":"since,","sentiment":"neutral","sentiment_score":0.022363673895597454},{"word":"i","start":96.145004,"end":96.305,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020420759916305545},{"word":"mean","start":96.305,"end":96.465004,"confidence":0.9116211,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.019696347415447235},{"word":"though","start":96.465004,"end":96.785,"confidence":0.9863281,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.005494013428688049},{"word":"we","start":96.785,"end":97.025,"confidence":0.9223633,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.018046073615550995},{"word":"won't","start":97.025,"end":97.425,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.021522924304008484},{"word":"make","start":97.425,"end":97.665,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.05722934752702713},{"word":"any","start":97.665,"end":97.905,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.050954222679138184},{"word":"changes","start":97.905,"end":98.225,"confidence":1.0,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.05607308447360992},{"word":"on","start":98.225,"end":98.385,"confidence":0.93359375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021063320338726044},{"word":"your","start":98.385,"end":98.625,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0032552406191825867},{"word":"account","start":98.625,"end":98.865,"confidence":0.9230957,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.024199269711971283},{"word":"but","start":98.865,"end":99.025,"confidence":0.9589844,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0026083290576934814},{"word":"since","start":99.025,"end":99.185,"confidence":0.9892578,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.01522199809551239},{"word":"we're","start":99.185,"end":99.685,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0022228709422051907},{"word":"talking","start":99.905,"end":100.225,"confidence":0.93408203,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.0015653371810913086},{"word":"about","start":100.225,"end":100.705,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.02252930775284767},{"word":"invoices","start":100.705,"end":101.205,"confidence":1.0,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":-0.020394448190927505},{"word":"and","start":101.345,"end":101.745,"confidence":0.94189453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018022581934928898},{"word":"might","start":101.745,"end":102.225,"confidence":0.93115234,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.01948084682226181},{"word":"i","start":102.465004,"end":102.625,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005282394587993622},{"word":"might","start":102.625,"end":102.865,"confidence":0.57910156,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.013474248349666595},{"word":"be","start":102.865,"end":103.025,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.00188339501619339},{"word":"asking","start":103.025,"end":103.345,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.0005685016512870789},{"word":"your","start":103.345,"end":103.505,"confidence":0.890625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.009917311370372772},{"word":"i","start":103.585,"end":103.745,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005613096058368683},{"word":"mean","start":103.745,"end":103.985,"confidence":0.9885254,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.00977950170636177},{"word":"some","start":103.985,"end":104.145004,"confidence":0.9970703,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.02231038734316826},{"word":"probing","start":104.145004,"end":104.545,"confidence":0.9980469,"punctuated_word":"probing","sentiment":"neutral","sentiment_score":0.003585454076528549},{"word":"questions","start":104.545,"end":104.945,"confidence":0.99902344,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.02163470908999443},{"word":"regarding","start":104.945,"end":105.265,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.0010751336812973022},{"word":"to","start":105.265,"end":105.425,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03694814443588257},{"word":"your","start":105.425,"end":105.745,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.033821672201156616},{"word":"transaction","start":105.745,"end":106.245,"confidence":0.84155273,"punctuated_word":"transaction,","sentiment":"neutral","sentiment_score":0.04234427586197853},{"word":"could","start":106.705,"end":106.865,"confidence":0.9970703,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.023255635052919388},{"word":"you","start":106.865,"end":107.025,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012638416141271591},{"word":"verify","start":107.025,"end":107.525,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.010763905942440031},{"word":"your","start":107.665,"end":107.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007800765335559845},{"word":"date","start":107.985,"end":108.225,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.022179096937179565},{"word":"of","start":108.225,"end":108.385,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01294783130288124},{"word":"birth","start":108.385,"end":108.625,"confidence":0.99853516,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.015563152730464935},{"word":"please","start":108.625,"end":109.02,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.01546064019203186},{"word":"thank","start":112.46,"end":112.7,"confidence":0.9790039,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22857443988323212},{"word":"you","start":112.7,"end":112.939995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3661373555660248},{"word":"so","start":112.939995,"end":113.1,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3762098252773285},{"word":"much","start":113.1,"end":113.42,"confidence":0.9951172,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.3902394473552704},{"word":"mashford","start":113.42,"end":113.92,"confidence":0.49454752,"punctuated_word":"Mashford.","sentiment":"neutral","sentiment_score":0.32485514879226685},{"word":"and","start":115.02,"end":115.52,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05896194651722908},{"word":"let","start":116.14,"end":116.38,"confidence":0.96240234,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05859621241688728},{"word":"me","start":116.38,"end":116.53999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07720082998275757},{"word":"check","start":116.53999,"end":116.78,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06772506982088089},{"word":"on","start":116.78,"end":117.02,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.051632460206747055},{"word":"your","start":117.02,"end":117.259995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06531846523284912},{"word":"account","start":117.259995,"end":117.759995,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.05527995526790619},{"word":"hold","start":120.38,"end":120.7,"confidence":0.9951172,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.03856208547949791},{"word":"on","start":120.7,"end":121.2,"confidence":0.99316406,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.034182168543338776},{"word":"and","start":132.565,"end":132.885,"confidence":0.9770508,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.028455719351768497},{"word":"can","start":132.885,"end":133.045,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.011883318424224854},{"word":"you","start":133.045,"end":133.205,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013225886970758438},{"word":"tell","start":133.205,"end":133.365,"confidence":0.99902344,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.013597719371318815},{"word":"me","start":133.365,"end":133.605,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.022884976118803024},{"word":"the","start":133.605,"end":133.765,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005055654793977737},{"word":"date","start":133.765,"end":133.925,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.014530494809150696},{"word":"of","start":133.925,"end":134.085,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.00859871506690979},{"word":"the","start":134.085,"end":134.325,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0005225427448749542},{"word":"duplicate","start":134.325,"end":134.805,"confidence":0.9951172,"punctuated_word":"duplicate","sentiment":"neutral","sentiment_score":-0.0048646479845047},{"word":"charges","start":134.805,"end":135.305,"confidence":0.9980469,"punctuated_word":"charges?","sentiment":"neutral","sentiment_score":0.012502554804086683},{"word":"okay","start":140.005,"end":140.46,"confidence":0.69799805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011807330884039402},{"word":"okay","start":142.78001,"end":143.28001,"confidence":0.73620605,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006478160619735718},{"word":"mhmm","start":144.38,"end":144.88,"confidence":0.9205322,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025650955736637115},{"word":"yeah","start":146.70001,"end":147.1,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09614762663841248},{"word":"just","start":147.1,"end":147.34001,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.09957136958837508},{"word":"give","start":147.34001,"end":147.5,"confidence":0.99316406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08743377029895782},{"word":"me","start":147.5,"end":147.66,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10774975270032884},{"word":"one","start":147.66,"end":147.82,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.10331794619560242},{"word":"second","start":147.82,"end":148.06001,"confidence":0.99853516,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.10373435914516448},{"word":"let","start":148.06001,"end":148.22,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07222368568181992},{"word":"me","start":148.22,"end":148.38,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0717211663722992},{"word":"just","start":148.38,"end":148.70001,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05661410093307495},{"word":"see","start":148.70001,"end":148.78,"confidence":0.90478516,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06474938988685608},{"word":"here","start":148.78,"end":149.28,"confidence":0.9890137,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.05401575192809105},{"word":"mhmm","start":151.34001,"end":151.84001,"confidence":0.91467285,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04329732432961464},{"word":"let","start":155.725,"end":155.965,"confidence":0.62158203,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05281100049614906},{"word":"me","start":155.965,"end":156.205,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05436428636312485},{"word":"confirm","start":156.205,"end":156.705,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.08002479374408722},{"word":"both","start":156.845,"end":157.345,"confidence":0.99316406,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.08074592798948288},{"word":"transactions","start":157.485,"end":157.985,"confidence":0.98657227,"punctuated_word":"transactions.","sentiment":"neutral","sentiment_score":0.07989072799682617},{"word":"if","start":165.725,"end":165.965,"confidence":0.9580078,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05650405213236809},{"word":"i","start":165.965,"end":166.045,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05673496052622795},{"word":"may","start":166.045,"end":166.285,"confidence":0.99609375,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.03578237071633339},{"word":"ask","start":166.285,"end":166.525,"confidence":0.99609375,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.036366142332553864},{"word":"what","start":166.525,"end":166.685,"confidence":0.5019531,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03221867233514786},{"word":"type","start":166.685,"end":166.925,"confidence":0.99902344,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.008464481681585312},{"word":"of","start":166.925,"end":167.085,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0211922787129879},{"word":"card","start":167.085,"end":167.405,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.02216440252959728},{"word":"did","start":167.405,"end":167.565,"confidence":0.9741211,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.006863061338663101},{"word":"you","start":167.565,"end":167.725,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013099398463964462},{"word":"use","start":167.725,"end":168.045,"confidence":0.96533203,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.018177153542637825},{"word":"to","start":168.045,"end":168.285,"confidence":0.82177734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020022468641400337},{"word":"to","start":168.285,"end":168.445,"confidence":0.82128906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027304477989673615},{"word":"make","start":168.445,"end":168.685,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03434271737933159},{"word":"a","start":168.685,"end":168.765,"confidence":0.7817383,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03462045639753342},{"word":"payment","start":168.765,"end":169.26,"confidence":0.9914551,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":0.031247569248080257},{"word":"mhmm","start":185.045,"end":185.545,"confidence":0.8708496,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08276693522930145},{"word":"yeah","start":187.92499,"end":188.245,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05669132620096207},{"word":"how","start":188.245,"end":188.485,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.020107658579945564},{"word":"about","start":188.485,"end":188.985,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.02039184421300888},{"word":"the","start":189.045,"end":189.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020041316747665405},{"word":"type","start":189.205,"end":189.525,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.015565305948257446},{"word":"of","start":189.525,"end":189.92499,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.023957950994372368},{"word":"payment","start":189.92499,"end":190.42499,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.03748486563563347},{"word":"method","start":190.485,"end":190.985,"confidence":1.0,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.01333022117614746},{"word":"that","start":191.36499,"end":191.685,"confidence":0.7558594,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.014832306653261185},{"word":"you","start":191.685,"end":191.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013621153309941292},{"word":"use","start":191.845,"end":192.165,"confidence":0.80908203,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.05786801129579544},{"word":"to","start":192.165,"end":192.245,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02738944999873638},{"word":"make","start":192.245,"end":192.485,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03565860912203789},{"word":"a","start":192.485,"end":192.565,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022371837869286537},{"word":"payment","start":192.565,"end":193.065,"confidence":0.9904785,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":0.02908547781407833},{"word":"d","start":197.28499,"end":197.525,"confidence":0.32958984,"punctuated_word":"D","sentiment":"neutral","sentiment_score":0.029374781996011737},{"word":"pay","start":197.525,"end":198.025,"confidence":0.66467285,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":0.03408990055322647},{"word":"okay","start":200.22,"end":200.72,"confidence":0.8601074,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05211905390024185},{"word":"let","start":201.1,"end":201.34,"confidence":0.9941406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.042545169591903687},{"word":"me","start":201.34,"end":201.5,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.036972109228372574},{"word":"just","start":201.5,"end":201.90001,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03745411708950997},{"word":"check","start":201.90001,"end":202.3,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05886200815439224},{"word":"here","start":202.3,"end":202.8,"confidence":0.99609375,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03847740218043327},{"word":"okay","start":213.38501,"end":213.88501,"confidence":0.7166748,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0385192334651947},{"word":"let","start":241.73,"end":241.97,"confidence":0.9716797,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.027341946959495544},{"word":"me","start":241.97,"end":242.13,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03154262155294418},{"word":"see","start":242.13,"end":242.625,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.03233920782804489},{"word":"let","start":242.705,"end":242.865,"confidence":0.9921875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02323099412024021},{"word":"me","start":242.865,"end":243.025,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02591228298842907},{"word":"also","start":243.025,"end":243.425,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.01558642741292715},{"word":"check","start":243.425,"end":243.585,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.010174136608839037},{"word":"on","start":243.585,"end":243.825,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01107398234307766},{"word":"your","start":243.825,"end":244.065,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013864854350686072},{"word":"account","start":244.065,"end":244.465,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03169796243309975},{"word":"further","start":244.465,"end":244.965,"confidence":0.907959,"punctuated_word":"further.","sentiment":"neutral","sentiment_score":0.018178706988692284},{"word":"sure","start":245.505,"end":246.005,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1422002762556076},{"word":"mhmm","start":246.705,"end":247.205,"confidence":0.8726196,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07643063366413116},{"word":"actually","start":248.065,"end":248.545,"confidence":0.7602539,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.0681067556142807},{"word":"yes","start":248.545,"end":249.045,"confidence":0.7927246,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.0922304093837738},{"word":"let","start":250.705,"end":251.105,"confidence":0.93847656,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06814029067754745},{"word":"me","start":251.105,"end":251.605,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06358033418655396},{"word":"let","start":252.065,"end":252.225,"confidence":0.64746094,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05822446942329407},{"word":"me","start":252.225,"end":252.305,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06361406296491623},{"word":"check","start":252.305,"end":252.805,"confidence":0.96533203,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07157093286514282},{"word":"here","start":252.865,"end":253.105,"confidence":0.8676758,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.07025814056396484},{"word":"in","start":253.105,"end":253.265,"confidence":0.47192383,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06131470575928688},{"word":"your","start":253.265,"end":253.505,"confidence":0.9707031,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06301374733448029},{"word":"account","start":253.505,"end":254.005,"confidence":0.6812744,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.07048282027244568},{"word":"the","start":254.065,"end":254.305,"confidence":0.91845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050657641142606735},{"word":"documents","start":254.305,"end":254.64,"confidence":0.84350586,"punctuated_word":"documents.","sentiment":"neutral","sentiment_score":0.040252991020679474},{"word":"documents","start":262.88,"end":263.38,"confidence":0.9785156,"punctuated_word":"Documents.","sentiment":"neutral","sentiment_score":0.01913310214877129},{"word":"september","start":264.24,"end":264.56,"confidence":0.6779785,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.012902767397463322},{"word":"8","start":264.56,"end":264.88,"confidence":0.6779785,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.022369753569364548},{"word":"and","start":264.88,"end":265.2,"confidence":0.8535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013782978057861328},{"word":"september","start":265.2,"end":265.89,"confidence":0.9552002,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.015455244109034538},{"word":"5","start":265.89,"end":266.58002,"confidence":0.9552002,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.024351637810468674},{"word":"two","start":279.135,"end":279.375,"confidence":0.28198242,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":0.02522365935146809},{"word":"seven","start":279.375,"end":279.875,"confidence":0.8256836,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.014972308650612833},{"word":"five","start":279.93,"end":280.43,"confidence":0.9851074,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.02836182713508606},{"word":"so","start":280.49,"end":280.99,"confidence":0.46289062,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.059267520904541016},{"word":"you","start":290.41,"end":290.72998,"confidence":0.95166016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06781505793333054},{"word":"also","start":290.72998,"end":291.21,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.07577396184206009},{"word":"pay","start":291.21,"end":291.53,"confidence":0.90625,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.051634274423122406},{"word":"for","start":291.53,"end":291.85,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07254358381032944},{"word":"dpay","start":291.85,"end":292.35,"confidence":0.85961914,"punctuated_word":"DPAY.","sentiment":"neutral","sentiment_score":0.07810303568840027},{"word":"right","start":292.41,"end":292.72998,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0672091394662857},{"word":"i","start":292.72998,"end":292.81,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04054037109017372},{"word":"mean","start":292.81,"end":293.31,"confidence":0.9980469,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.046693041920661926},{"word":"is","start":293.37,"end":293.44998,"confidence":0.9667969,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.029003776609897617},{"word":"that","start":293.44998,"end":293.61,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06647120416164398},{"word":"the","start":293.61,"end":293.77,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044160302728414536},{"word":"only","start":293.77,"end":294.00998,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.031137552112340927},{"word":"transaction","start":294.00998,"end":294.50998,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.07721772789955139},{"word":"that","start":294.57,"end":294.88998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03867395967245102},{"word":"is","start":294.88998,"end":295.13,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04100160673260689},{"word":"supposed","start":295.13,"end":295.63,"confidence":0.99902344,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":0.02375829964876175},{"word":"to","start":296.11502,"end":296.595,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.045901909470558167},{"word":"happen","start":296.595,"end":297.075,"confidence":0.95410156,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.060591842979192734},{"word":"to","start":297.075,"end":297.475,"confidence":0.96777344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04688948392868042},{"word":"for","start":297.55502,"end":297.715,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03321148455142975},{"word":"you","start":297.715,"end":297.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0405520461499691},{"word":"to","start":297.875,"end":298.035,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05202057585120201},{"word":"make","start":298.035,"end":298.27502,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06307513266801834},{"word":"a","start":298.27502,"end":298.355,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05158429592847824},{"word":"payment","start":298.355,"end":298.83502,"confidence":0.7668457,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.025797082111239433},{"word":"or","start":298.83502,"end":299.33502,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.010401375591754912},{"word":"there","start":299.39502,"end":299.635,"confidence":0.9921875,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.04275217652320862},{"word":"is","start":299.635,"end":299.715,"confidence":0.6333008,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04395291581749916},{"word":"no","start":299.715,"end":299.95502,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.050651758909225464},{"word":"credit","start":299.95502,"end":300.27502,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.09470988810062408},{"word":"card","start":300.27502,"end":300.77502,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.07333864271640778},{"word":"should","start":301.795,"end":302.295,"confidence":0.8598633,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.04591125249862671},{"word":"be","start":302.595,"end":302.83502,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03432612866163254},{"word":"used","start":302.83502,"end":303.23502,"confidence":0.9980469,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.049867868423461914},{"word":"in","start":303.23502,"end":303.475,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01915813237428665},{"word":"making","start":303.475,"end":303.715,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.01661379635334015},{"word":"a","start":303.715,"end":303.875,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05508651211857796},{"word":"payment","start":303.875,"end":304.195,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.060265474021434784},{"word":"for","start":304.195,"end":304.435,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02930028736591339},{"word":"this","start":304.435,"end":304.67502,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.030474215745925903},{"word":"month","start":304.67502,"end":305.17502,"confidence":0.9970703,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.02780032902956009},{"word":"yeah","start":317.59,"end":318.09,"confidence":0.7590332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004738040268421173},{"word":"okay","start":318.47,"end":318.97,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06009337678551674},{"word":"yes","start":320.55,"end":320.95,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13008219003677368},{"word":"no","start":320.95,"end":321.11,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1320207417011261},{"word":"worries","start":321.11,"end":321.59,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1969623267650604},{"word":"for","start":321.59,"end":321.75,"confidence":0.9350586,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.26613500714302063},{"word":"this","start":321.75,"end":321.99,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.28050076961517334},{"word":"one","start":321.99,"end":322.49,"confidence":0.99560547,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.2672804594039917},{"word":"this","start":322.55,"end":323.05,"confidence":0.8964844,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.3606775999069214},{"word":"is","start":323.35498,"end":323.595,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3506491780281067},{"word":"going","start":323.595,"end":323.835,"confidence":1.0,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.3626804947853088},{"word":"to","start":323.835,"end":324.07498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.33289480209350586},{"word":"be","start":324.07498,"end":324.47498,"confidence":0.9970703,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":0.2555672526359558},{"word":"you","start":324.47498,"end":324.63498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2470812201499939},{"word":"know","start":324.63498,"end":324.875,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.2339766025543213},{"word":"credited","start":324.875,"end":325.375,"confidence":1.0,"punctuated_word":"credited","sentiment":"positive","sentiment_score":0.3827368319034576},{"word":"on","start":325.435,"end":325.675,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.37119099497795105},{"word":"your","start":325.675,"end":325.91498,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34352338314056396},{"word":"account","start":325.91498,"end":326.315,"confidence":1.0,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.3831190764904022},{"word":"if","start":326.315,"end":326.815,"confidence":0.90527344,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3960443139076233},{"word":"you","start":326.955,"end":327.115,"confidence":0.94140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3316310942173004},{"word":"would","start":327.115,"end":327.35498,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.32236069440841675},{"word":"like","start":327.35498,"end":327.85498,"confidence":0.9970703,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":0.296190083026886},{"word":"yes","start":332.715,"end":333.215,"confidence":0.9172363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1636473536491394},{"word":"yeah","start":338.235,"end":338.61,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018907394260168076},{"word":"oh","start":346.68997,"end":347.16998,"confidence":0.9382324,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09044954180717468},{"word":"okay","start":347.16998,"end":347.56998,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06929335743188858},{"word":"so","start":347.56998,"end":347.81,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04370750859379768},{"word":"the","start":347.81,"end":347.88998,"confidence":0.77441406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06453625857830048},{"word":"for","start":347.96997,"end":348.12997,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06689087301492691},{"word":"this","start":348.12997,"end":348.28998,"confidence":0.9873047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08304416388273239},{"word":"month","start":348.28998,"end":348.53,"confidence":0.9614258,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.09845687448978424},{"word":"you're","start":348.53,"end":348.84998,"confidence":0.9741211,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.08977560698986053},{"word":"just","start":348.84998,"end":349.09,"confidence":0.6738281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09831602871418},{"word":"gonna","start":349.09,"end":349.49,"confidence":0.99316406,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.10206004977226256},{"word":"you","start":349.72998,"end":349.96997,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1000233143568039},{"word":"you","start":349.96997,"end":350.05,"confidence":0.93603516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09198862314224245},{"word":"just","start":350.05,"end":350.28998,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10345996916294098},{"word":"have","start":350.28998,"end":350.44998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10336699336767197},{"word":"i","start":350.61,"end":350.77,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0839545875787735},{"word":"mean","start":350.77,"end":351.00998,"confidence":0.99853516,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.08256836235523224},{"word":"you","start":351.00998,"end":351.16998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09075604379177094},{"word":"just","start":351.16998,"end":351.40997,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1022208407521248},{"word":"wanna","start":351.40997,"end":351.81,"confidence":1.0,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.10798047482967375},{"word":"use","start":351.81,"end":352.12997,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.09020692855119704},{"word":"the","start":352.12997,"end":352.28998,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10808610916137695},{"word":"bpay","start":352.28998,"end":352.78998,"confidence":0.8300171,"punctuated_word":"BPAY.","sentiment":"neutral","sentiment_score":0.0958365797996521},{"word":"so","start":353.115,"end":353.35498,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06859984993934631},{"word":"that's","start":353.35498,"end":353.675,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06856199353933334},{"word":"what","start":353.675,"end":354.07498,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04172982275485992},{"word":"happened","start":354.07498,"end":354.555,"confidence":0.9453125,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":0.06062193214893341},{"word":"but","start":354.555,"end":354.875,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0413079671561718},{"word":"for","start":354.875,"end":355.035,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02368936501443386},{"word":"the","start":355.035,"end":355.19498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03721844404935837},{"word":"next","start":355.19498,"end":355.435,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.020362000912427906},{"word":"month","start":355.435,"end":355.755,"confidence":0.9975586,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.02870021015405655},{"word":"are","start":355.755,"end":355.91498,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.011693738400936128},{"word":"you","start":355.91498,"end":356.07498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023881476372480392},{"word":"going","start":356.07498,"end":356.315,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.02722838707268238},{"word":"to","start":356.315,"end":356.47498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03155956789851189},{"word":"use","start":356.47498,"end":356.715,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.03271358460187912},{"word":"the","start":356.715,"end":356.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03729745000600815},{"word":"bpay","start":356.955,"end":357.435,"confidence":0.99902344,"punctuated_word":"BPAY","sentiment":"neutral","sentiment_score":0.033098988234996796},{"word":"again","start":357.435,"end":357.91498,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.02600733563303947},{"word":"or","start":357.91498,"end":358.315,"confidence":0.88183594,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.017481541261076927},{"word":"just","start":358.315,"end":358.715,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06928855925798416},{"word":"the","start":358.715,"end":359.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04296179115772247},{"word":"card","start":359.275,"end":359.775,"confidence":0.80908203,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.04799322783946991},{"word":"paid","start":362.155,"end":362.655,"confidence":0.6311035,"punctuated_word":"Paid.","sentiment":"neutral","sentiment_score":-0.05496511980891228},{"word":"mhmm","start":363.755,"end":364.255,"confidence":0.958374,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.004686016123741865},{"word":"yeah","start":365.19498,"end":365.51498,"confidence":0.95825195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03719805181026459},{"word":"yeah","start":365.51498,"end":366.01498,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.036473192274570465},{"word":"yes","start":367.275,"end":367.775,"confidence":0.9255371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07993051409721375},{"word":"mhmm","start":370.78998,"end":371.03,"confidence":0.99609375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.10302738845348358},{"word":"well","start":371.03,"end":371.27,"confidence":0.97875977,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.26417291164398193},{"word":"thank","start":371.27,"end":371.43,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5109702348709106},{"word":"you","start":371.43,"end":371.59,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5118284225463867},{"word":"so","start":371.59,"end":371.75,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5028641819953918},{"word":"much","start":371.75,"end":371.90997,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5950561165809631},{"word":"for","start":371.90997,"end":372.40997,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5580716729164124},{"word":"letting","start":372.62997,"end":372.94998,"confidence":0.6640625,"punctuated_word":"letting","sentiment":"positive","sentiment_score":0.6291424036026001},{"word":"us","start":372.94998,"end":373.11,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.5276938080787659},{"word":"know","start":373.11,"end":373.34998,"confidence":0.9301758,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.4735761284828186},{"word":"about","start":373.34998,"end":373.59,"confidence":0.9980469,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.5258080363273621},{"word":"this","start":373.59,"end":373.90997,"confidence":0.9980469,"punctuated_word":"this.","sentiment":"positive","sentiment_score":0.5041399598121643},{"word":"no","start":373.90997,"end":374.06998,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20511546730995175},{"word":"worries","start":374.06998,"end":374.56998,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.19399568438529968},{"word":"payments","start":375.83,"end":376.33,"confidence":0.9560547,"punctuated_word":"Payments","sentiment":"neutral","sentiment_score":0.18408818542957303},{"word":"for","start":376.38998,"end":376.88998,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17121267318725586},{"word":"the","start":377.11,"end":377.34998,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2016940861940384},{"word":"next","start":377.34998,"end":377.66998,"confidence":0.9970703,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.17231515049934387},{"word":"month","start":377.66998,"end":377.99,"confidence":0.99609375,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.15347109735012054},{"word":"will","start":377.99,"end":378.22998,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15670007467269895},{"word":"also","start":378.22998,"end":378.72998,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.17415562272071838},{"word":"i","start":379.11,"end":379.27,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16525162756443024},{"word":"mean","start":379.27,"end":379.50998,"confidence":0.99560547,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.14410367608070374},{"word":"your","start":379.50998,"end":380.00998,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2226404994726181},{"word":"second","start":381.275,"end":381.515,"confidence":0.9941406,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.2138538956642151},{"word":"payment","start":381.515,"end":381.755,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.1731414496898651},{"word":"for","start":381.755,"end":382.075,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1861131489276886},{"word":"this","start":382.075,"end":382.155,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2009689211845398},{"word":"month","start":382.155,"end":382.475,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.19787371158599856},{"word":"will","start":382.475,"end":382.875,"confidence":0.9873047,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17569221556186676},{"word":"already","start":382.875,"end":383.275,"confidence":0.9951172,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2798490524291992},{"word":"credited","start":383.275,"end":383.755,"confidence":0.8027344,"punctuated_word":"credited","sentiment":"neutral","sentiment_score":0.19520094990730288},{"word":"on","start":383.755,"end":383.915,"confidence":0.6870117,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.19678644835948944},{"word":"your","start":383.915,"end":384.075,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18590793013572693},{"word":"account","start":384.075,"end":384.39502,"confidence":0.8679199,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.1816396862268448},{"word":"so","start":384.39502,"end":384.795,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12080526351928712},{"word":"you","start":384.795,"end":385.035,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2060469388961792},{"word":"should","start":385.035,"end":385.195,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.14953793585300446},{"word":"not","start":385.195,"end":385.355,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.060246944427490234},{"word":"be","start":385.355,"end":385.515,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12542033195495603},{"word":"receiving","start":385.515,"end":385.995,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.03381013870239258},{"word":"any","start":385.995,"end":386.495,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0016509145498275757},{"word":"invoice","start":386.715,"end":387.195,"confidence":0.88134766,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.010034151375293732},{"word":"but","start":387.195,"end":387.355,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.011318452656269072},{"word":"if","start":387.355,"end":387.515,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.039556458592414856},{"word":"in","start":387.515,"end":387.67502,"confidence":0.9560547,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07047195732593536},{"word":"any","start":387.67502,"end":387.83502,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.05476130172610283},{"word":"case","start":387.83502,"end":387.995,"confidence":0.99902344,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.0343160554766655},{"word":"that","start":387.995,"end":388.155,"confidence":0.9404297,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06086991727352142},{"word":"you're","start":388.155,"end":388.39502,"confidence":0.8417969,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.051863621920347214},{"word":"gonna","start":388.39502,"end":388.635,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.05471104383468628},{"word":"receive","start":388.635,"end":388.875,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.08732689917087555},{"word":"an","start":388.875,"end":389.11502,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07356924563646317},{"word":"invoice","start":389.11502,"end":389.515,"confidence":0.99853516,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.09358906745910645},{"word":"please","start":389.515,"end":389.755,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.17626497149467468},{"word":"know","start":389.755,"end":390.075,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14292484521865845},{"word":"that","start":390.075,"end":390.555,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07257767021656036},{"word":"that","start":390.555,"end":390.795,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.047190696001052856},{"word":"is","start":390.795,"end":391.11502,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05851507186889648},{"word":"a","start":391.11502,"end":391.195,"confidence":0.93603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03964173421263695},{"word":"system","start":391.195,"end":391.695,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.05108296871185303},{"word":"generated","start":391.755,"end":392.255,"confidence":0.88500977,"punctuated_word":"generated,","sentiment":"neutral","sentiment_score":-0.04514682292938232},{"word":"and","start":393.11502,"end":393.61502,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05553881824016571},{"word":"you","start":394.61,"end":394.77,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06026846170425415},{"word":"just","start":394.77,"end":394.93,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03645367920398712},{"word":"have","start":394.93,"end":395.16998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0694795623421669},{"word":"to","start":395.16998,"end":395.41,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1071830317378044},{"word":"disregard","start":395.41,"end":395.88998,"confidence":1.0,"punctuated_word":"disregard","sentiment":"neutral","sentiment_score":-0.09060825407505035},{"word":"it","start":395.88998,"end":396.13,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08575208485126495},{"word":"alright","start":396.13,"end":396.63,"confidence":0.9951172,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.05534431338310242},{"word":"yes","start":401.57,"end":402.07,"confidence":0.9904785,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02520914003252983},{"word":"yes","start":403.65,"end":404.15,"confidence":0.9794922,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.021863188594579697},{"word":"thank","start":405.25,"end":405.57,"confidence":0.984375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1805059909820557},{"word":"you","start":405.57,"end":405.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21081429719924927},{"word":"so","start":405.73,"end":405.97,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.26271331310272217},{"word":"much","start":405.97,"end":406.335,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.30235564708709717},{"word":"yep","start":414.82895,"end":415.14893,"confidence":0.9260254,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.028650477528572083},{"word":"yep","start":415.14893,"end":415.30893,"confidence":0.9291992,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05128652602434158},{"word":"yep","start":415.30893,"end":415.62894,"confidence":0.97143555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06763030588626862},{"word":"no","start":415.62894,"end":415.86893,"confidence":0.7402344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.075808584690094},{"word":"worries","start":415.86893,"end":416.18893,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08122062683105469},{"word":"yeah","start":416.18893,"end":416.42892,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10307171940803528},{"word":"yeah","start":416.42892,"end":416.66895,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13380827009677887},{"word":"yeah","start":416.66895,"end":416.82895,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1638083457946777},{"word":"no","start":416.82895,"end":417.06894,"confidence":0.9902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17977607250213623},{"word":"worries","start":417.06894,"end":417.56894,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.24557453393936157},{"word":"yeah","start":419.30893,"end":419.62894,"confidence":0.7824707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23287688195705417},{"word":"thank","start":419.62894,"end":419.86893,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5541995167732239},{"word":"you","start":419.86893,"end":420.02893,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6008623242378235},{"word":"so","start":420.02893,"end":420.18893,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6853099465370178},{"word":"much","start":420.18893,"end":420.42892,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.150653138756752},{"word":"have","start":420.42892,"end":420.54895,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.761011004447937},{"word":"a","start":420.54895,"end":420.66895,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7985952496528625},{"word":"great","start":420.66895,"end":420.98892,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.9037010073661804},{"word":"day","start":420.98892,"end":421.14893,"confidence":0.9970703,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.8135618567466736},{"word":"again","start":421.14893,"end":421.64893,"confidence":0.99194336,"punctuated_word":"again.","sentiment":"positive","sentiment_score":0.7764831781387329},{"word":"bye","start":422.34894,"end":422.58893,"confidence":0.9838867,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16550666093826294},{"word":"bye","start":422.58893,"end":423.08893,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.094327911734581}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? Mhmm. Thank you so much for that information.\n\nJust wanna make sure that we're on the same page. You're calling in regarding the possible duplicate charges on your account, and you received a notification from Airtel as well. Correct? Okay. No worries.\n\nI'll be more than happy to check on that. Could you provide me the name associated on the account, please? It is matched for Raveed. Alright. Thank you so much for yeah.\n\nAlright. Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please? Thank you so much, Mashford. And let me check on your account. Hold on.\n\nAnd can you tell me the date of the duplicate charges? Okay. Okay. Mhmm. Yeah.\n\nJust give me one second. Let me just see here. Mhmm. Let me confirm both transactions. If I may ask what type of card did you use to to make a payment?\n\nMhmm. Yeah. How about the type of payment method that you use to make a payment? D pay. Okay.\n\nLet me just check here. Okay. Let me see. Let me also check on your account further. Sure.\n\nMhmm. Actually, yes. Let me let me check here in your account, the documents. Documents. September 8 and September 5.\n\nTwo seven five. So you also pay for DPAY. Right? I mean, is that the only transaction that is supposed to happen to for you to make a payment, or there is no credit card should be used in making a payment for this month? Yeah.\n\nOkay. Yes. No worries. For this one, this is going to be, you know, credited on your account if you would like. Yes.\n\nYeah. Oh, okay. So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY. So that's what happened. But for the next month, are you going to use the BPAY again or just the card?\n\nPaid. Mhmm. Yeah. Yeah. Yes.\n\nMhmm. Well, thank you so much for letting us know about this. No worries. Payments for the next month will also I mean, your second payment for this month will already credited on your account, so you should not be receiving any invoice. But if in any case that you're gonna receive an invoice, please know that that is a system generated, and you just have to disregard it.\n\nAlright? Yes. Yes. Thank you so much. Yep.\n\nYep. Yep. No worries. Yeah. Yeah.\n\nYeah. No worries. Yeah. Thank you so much. Have a great day again.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.8799999,"end":4.16,"sentiment":"positive","sentiment_score":0.48074235320091246},{"text":"My name is Mary.","start":4.16,"end":5.12,"sentiment":"positive","sentiment_score":0.4056490436196327},{"text":"May I have your name, please?","start":5.12,"end":6.42,"sentiment":"neutral","sentiment_score":0.06102784164249897},{"text":"Mhmm.","start":22.914999,"end":23.414999,"sentiment":"neutral","sentiment_score":-0.03109278343617916},{"text":"Thank you so much for that information.","start":23.634998,"end":25.474998,"sentiment":"positive","sentiment_score":0.4228508472442627}],"sentiment":"neutral","sentiment_score":0.3183190494613803,"num_words":23,"start":2.8799999,"end":25.474998},{"sentences":[{"text":"Just wanna make sure that we're on the same page.","start":25.474998,"end":27.474998,"sentiment":"neutral","sentiment_score":0.21149707287549974},{"text":"You're calling in regarding the possible duplicate charges on your account, and you received a notification from Airtel as well.","start":27.474998,"end":35.61,"sentiment":"neutral","sentiment_score":-0.030053869006223977},{"text":"Correct?","start":35.61,"end":36.11,"sentiment":"neutral","sentiment_score":0.015232183039188383},{"text":"Okay.","start":41.37,"end":41.87,"sentiment":"neutral","sentiment_score":0.06684989482164383},{"text":"No worries.","start":42.01,"end":42.57,"sentiment":"neutral","sentiment_score":0.18761157989501953}],"sentiment":"neutral","sentiment_score":0.05797642900827615,"num_words":34,"start":25.474998,"end":42.57},{"sentences":[{"text":"I'll be more than happy to check on that.","start":42.57,"end":44.565,"sentiment":"positive","sentiment_score":0.4782273901833428},{"text":"Could you provide me the name associated on the account, please?","start":44.885,"end":47.945,"sentiment":"neutral","sentiment_score":0.13102179088375784},{"text":"It is matched for Raveed.","start":69.605,"end":71.145004,"sentiment":"neutral","sentiment_score":0.04528602883219719},{"text":"Alright.","start":81.845,"end":82.245,"sentiment":"neutral","sentiment_score":0.12812578678131104},{"text":"Thank you so much for yeah.","start":82.245,"end":87.03,"sentiment":"neutral","sentiment_score":0.2739672188957532}],"sentiment":"neutral","sentiment_score":0.24198892049025744,"num_words":32,"start":42.57,"end":87.03},{"sentences":[{"text":"Alright.","start":91.57,"end":92.07,"sentiment":"neutral","sentiment_score":0.057239681482315063},{"text":"Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please?","start":92.29,"end":109.02,"sentiment":"neutral","sentiment_score":0.0016560341535630276},{"text":"Thank you so much, Mashford.","start":112.46,"end":113.92,"sentiment":"positive","sentiment_score":0.33720324337482455},{"text":"And let me check on your account.","start":115.02,"end":117.759995,"sentiment":"neutral","sentiment_score":0.06210213420646531},{"text":"Hold on.","start":120.38,"end":121.2,"sentiment":"neutral","sentiment_score":0.03637212701141834}],"sentiment":"neutral","sentiment_score":0.03643532445858,"num_words":64,"start":91.57,"end":121.2},{"sentences":[{"text":"And can you tell me the date of the duplicate charges?","start":132.565,"end":135.305,"sentiment":"neutral","sentiment_score":0.011395258998328989},{"text":"Okay.","start":140.005,"end":140.46,"sentiment":"neutral","sentiment_score":0.011807330884039402},{"text":"Okay.","start":142.78001,"end":143.28001,"sentiment":"neutral","sentiment_score":0.006478160619735718},{"text":"Mhmm.","start":144.38,"end":144.88,"sentiment":"neutral","sentiment_score":0.025650955736637115},{"text":"Yeah.","start":146.70001,"end":147.1,"sentiment":"neutral","sentiment_score":0.09614762663841248}],"sentiment":"neutral","sentiment_score":0.017695461524029572,"num_words":15,"start":132.565,"end":147.1},{"sentences":[{"text":"Just give me one second.","start":147.1,"end":148.06001,"sentiment":"neutral","sentiment_score":0.10036143958568573},{"text":"Let me just see here.","start":148.06001,"end":149.28,"sentiment":"neutral","sentiment_score":0.06386481896042824},{"text":"Mhmm.","start":151.34001,"end":151.84001,"sentiment":"neutral","sentiment_score":0.04329732432961464},{"text":"Let me confirm both transactions.","start":155.725,"end":157.985,"sentiment":"neutral","sentiment_score":0.06956734731793404},{"text":"If I may ask what type of card did you use to to make a payment?","start":165.725,"end":169.26,"sentiment":"neutral","sentiment_score":0.02844404149800539}],"sentiment":"neutral","sentiment_score":0.05210531305056065,"num_words":32,"start":147.1,"end":169.26},{"sentences":[{"text":"Mhmm.","start":185.045,"end":185.545,"sentiment":"neutral","sentiment_score":0.08276693522930145},{"text":"Yeah.","start":187.92499,"end":188.245,"sentiment":"neutral","sentiment_score":0.05669132620096207},{"text":"How about the type of payment method that you use to make a payment?","start":188.245,"end":193.065,"sentiment":"neutral","sentiment_score":0.02512185781129769},{"text":"D pay.","start":197.28499,"end":198.025,"sentiment":"neutral","sentiment_score":0.0317323412746191},{"text":"Okay.","start":200.22,"end":200.72,"sentiment":"neutral","sentiment_score":0.05211905390024185}],"sentiment":"neutral","sentiment_score":0.03193410564410059,"num_words":19,"start":185.045,"end":200.72},{"sentences":[{"text":"Let me just check here.","start":201.1,"end":202.8,"sentiment":"neutral","sentiment_score":0.04286216124892235},{"text":"Okay.","start":213.38501,"end":213.88501,"sentiment":"neutral","sentiment_score":0.0385192334651947},{"text":"Let me see.","start":241.73,"end":242.625,"sentiment":"neutral","sentiment_score":0.030407925446828205},{"text":"Let me also check on your account further.","start":242.705,"end":244.965,"sentiment":"neutral","sentiment_score":0.018714918405748904},{"text":"Sure.","start":245.505,"end":246.005,"sentiment":"neutral","sentiment_score":0.1422002762556076}],"sentiment":"neutral","sentiment_score":0.03533185775288277,"num_words":18,"start":201.1,"end":246.005},{"sentences":[{"text":"Mhmm.","start":246.705,"end":247.205,"sentiment":"neutral","sentiment_score":0.07643063366413116},{"text":"Actually, yes.","start":248.065,"end":249.045,"sentiment":"neutral","sentiment_score":0.08016858249902725},{"text":"Let me let me check here in your account, the documents.","start":250.705,"end":254.64,"sentiment":"neutral","sentiment_score":0.06191910329190167},{"text":"Documents.","start":262.88,"end":263.38,"sentiment":"neutral","sentiment_score":0.01913310214877129},{"text":"September 8 and September 5.","start":264.24,"end":266.58002,"sentiment":"neutral","sentiment_score":0.017772476188838482}],"sentiment":"neutral","sentiment_score":0.05129367089830339,"num_words":20,"start":246.705,"end":266.58002},{"sentences":[{"text":"Two seven five.","start":279.135,"end":280.43,"sentiment":"neutral","sentiment_score":0.02285259837905566},{"text":"So you also pay for DPAY.","start":280.49,"end":292.35,"sentiment":"neutral","sentiment_score":0.06752290576696396},{"text":"Right?","start":292.41,"end":292.72998,"sentiment":"neutral","sentiment_score":0.0672091394662857},{"text":"I mean, is that the only transaction that is supposed to happen to for you to make a payment, or there is no credit card should be used in making a payment for this month?","start":292.72998,"end":305.17502,"sentiment":"neutral","sentiment_score":0.017507204892379898},{"text":"Yeah.","start":317.59,"end":318.09,"sentiment":"neutral","sentiment_score":-0.004738040268421173}],"sentiment":"neutral","sentiment_score":0.024976489134132862,"num_words":46,"start":279.135,"end":318.09},{"sentences":[{"text":"Okay.","start":318.47,"end":318.97,"sentiment":"neutral","sentiment_score":0.06009337678551674},{"text":"Yes.","start":320.55,"end":320.95,"sentiment":"neutral","sentiment_score":0.13008219003677368},{"text":"No worries.","start":320.95,"end":321.59,"sentiment":"neutral","sentiment_score":0.16449153423309326},{"text":"For this one, this is going to be, you know, credited on your account if you would like.","start":321.59,"end":327.85498,"sentiment":"neutral","sentiment_score":0.3213466587993834},{"text":"Yes.","start":332.715,"end":333.215,"sentiment":"neutral","sentiment_score":0.1636473536491394}],"sentiment":"neutral","sentiment_score":0.2811759064055007,"num_words":23,"start":318.47,"end":333.215},{"sentences":[{"text":"Yeah.","start":338.235,"end":338.61,"sentiment":"neutral","sentiment_score":0.018907394260168076},{"text":"Oh, okay.","start":346.68997,"end":347.56998,"sentiment":"neutral","sentiment_score":0.07987144961953163},{"text":"So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY.","start":347.56998,"end":352.78998,"sentiment":"neutral","sentiment_score":0.09036180954426527},{"text":"So that's what happened.","start":353.115,"end":354.555,"sentiment":"neutral","sentiment_score":0.05987839959561825},{"text":"But for the next month, are you going to use the BPAY again or just the card?","start":354.555,"end":359.775,"sentiment":"neutral","sentiment_score":0.01159019976416055}],"sentiment":"neutral","sentiment_score":0.05505530633540316,"num_words":44,"start":338.235,"end":359.775},{"sentences":[{"text":"Paid.","start":362.155,"end":362.655,"sentiment":"neutral","sentiment_score":-0.05496511980891228},{"text":"Mhmm.","start":363.755,"end":364.255,"sentiment":"neutral","sentiment_score":-0.004686016123741865},{"text":"Yeah.","start":365.19498,"end":365.51498,"sentiment":"neutral","sentiment_score":0.03719805181026459},{"text":"Yeah.","start":365.51498,"end":366.01498,"sentiment":"neutral","sentiment_score":0.036473192274570465},{"text":"Yes.","start":367.275,"end":367.775,"sentiment":"neutral","sentiment_score":0.07993051409721375}],"sentiment":"neutral","sentiment_score":0.01879012444987893,"num_words":5,"start":362.155,"end":367.775},{"sentences":[{"text":"Mhmm.","start":370.78998,"end":371.03,"sentiment":"neutral","sentiment_score":0.10302738845348358},{"text":"Well, thank you so much for letting us know about this.","start":371.03,"end":373.90997,"sentiment":"positive","sentiment_score":0.5093930797143416},{"text":"No worries.","start":373.90997,"end":374.56998,"sentiment":"neutral","sentiment_score":0.19955557584762573},{"text":"Payments for the next month will also I mean, your second payment for this month will already credited on your account, so you should not be receiving any invoice.","start":375.83,"end":387.195,"sentiment":"neutral","sentiment_score":0.16000733524560928},{"text":"But if in any case that you're gonna receive an invoice, please know that that is a system generated, and you just have to disregard it.","start":387.195,"end":396.13,"sentiment":"neutral","sentiment_score":-0.06724406879108685}],"sentiment":"neutral","sentiment_score":0.13039607754436092,"num_words":69,"start":370.78998,"end":396.13},{"sentences":[{"text":"Alright?","start":396.13,"end":396.63,"sentiment":"neutral","sentiment_score":0.05534431338310242},{"text":"Yes.","start":401.57,"end":402.07,"sentiment":"neutral","sentiment_score":0.02520914003252983},{"text":"Yes.","start":403.65,"end":404.15,"sentiment":"neutral","sentiment_score":-0.021863188594579697},{"text":"Thank you so much.","start":405.25,"end":406.335,"sentiment":"neutral","sentiment_score":0.23909731209278107},{"text":"Yep.","start":414.82895,"end":415.14893,"sentiment":"neutral","sentiment_score":0.028650477528572083}],"sentiment":"neutral","sentiment_score":0.1304662488400936,"num_words":8,"start":396.13,"end":415.14893},{"sentences":[{"text":"Yep.","start":415.14893,"end":415.30893,"sentiment":"neutral","sentiment_score":0.05128652602434158},{"text":"Yep.","start":415.30893,"end":415.62894,"sentiment":"neutral","sentiment_score":0.06763030588626862},{"text":"No worries.","start":415.62894,"end":416.18893,"sentiment":"neutral","sentiment_score":0.07851460576057434},{"text":"Yeah.","start":416.18893,"end":416.42892,"sentiment":"neutral","sentiment_score":0.10307171940803528},{"text":"Yeah.","start":416.42892,"end":416.66895,"sentiment":"neutral","sentiment_score":0.13380827009677887}],"sentiment":"neutral","sentiment_score":0.08547100548942883,"num_words":6,"start":415.14893,"end":416.66895},{"sentences":[{"text":"Yeah.","start":416.66895,"end":416.82895,"sentiment":"neutral","sentiment_score":0.1638083457946777},{"text":"No worries.","start":416.82895,"end":417.56894,"sentiment":"neutral","sentiment_score":0.2126753032207489},{"text":"Yeah.","start":419.30893,"end":419.62894,"sentiment":"neutral","sentiment_score":0.23287688195705417},{"text":"Thank you so much.","start":419.62894,"end":420.42892,"sentiment":"positive","sentiment_score":0.4977562315762043},{"text":"Have a great day again.","start":420.42892,"end":421.64893,"sentiment":"positive","sentiment_score":0.8106704592704773}],"sentiment":"positive","sentiment_score":0.5281856197577256,"num_words":13,"start":416.66895,"end":421.64893},{"sentences":[{"text":"Bye bye.","start":422.34894,"end":423.08893,"sentiment":"neutral","sentiment_score":0.03558937460184097}],"sentiment":"neutral","sentiment_score":0.03558937460184097,"num_words":2,"start":422.34894,"end":423.08893}]}}]},{"alternatives":[{"transcript":"Hello. Hi. I'm doctor Raffid. I'm I've received an I've received a receipt from the Eirtel. And the thing is that they have charged me twice in a month. So would you please check up with it? And the thing is that I have received I have received two payment receipt. Okay. Okay. My name is Mashur Raffid, m a s r u r, Raffid. My address is 42387 Gozer Street, Gangolin 2912. Yes. Yes. First receipt was in the 8 and another invoice in the 5. Twenty first that goes to 1990 '7. First one is the fifth. Second one is the '8. Fifth of nine this month. Fifth of eight of nine this month. Please. Under the very basic one, they have give me some freebies because that yeah. The property sponsored my building establishment. So I got some discount on these. It's $67 things. Oh, okay. Okay. First, I I used that BPAY. I used BPAY. Please. Please. No no worries. No worries. No. Only be paid, But they have charged me twice. The thing is that, previously, I talked to with one of your customer care to make a fixed card payment, but, it was not finalized. So the thing is, yes, I think for the next month's credit, it so you will probably take it from that, I think, that reserve. And hopefully, next month, I will not gonna pay it. So similar accounts the debt bill would be similar. So for next month, use that thing. Okay? No. No. For the next month, I will not gonna use anything because already I have 57 in my account. So you we just take the money from there. Just make a note over there. No. That will be easier for not only me, but but also for you also. Okay. No no worry. Plus, please write it down for the next month. Bill is already paid. Okay? For the next month. Okay. Okay. No worries. Okay. And I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things. Ensure it. Have a nice day. Bye. Take care of yourself. Bye.","confidence":0.9916992,"words":[{"word":"hello","start":4.7999997,"end":5.12,"confidence":0.9916992,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.12128674238920212},{"word":"hi","start":5.12,"end":5.2799997,"confidence":0.8623047,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08368776738643646},{"word":"i'm","start":5.2799997,"end":5.44,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.049495529383420944},{"word":"doctor","start":5.44,"end":5.7599998,"confidence":0.9716797,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.06287474930286407},{"word":"raffid","start":5.7599998,"end":6.2599998,"confidence":0.6968384,"punctuated_word":"Raffid.","sentiment":"neutral","sentiment_score":0.0927191898226738},{"word":"i'm","start":6.3199997,"end":6.8199997,"confidence":0.876709,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08016173541545868},{"word":"i've","start":8.96,"end":9.2,"confidence":0.7446289,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11133371293544768},{"word":"received","start":9.2,"end":9.7,"confidence":0.984375,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.1476234793663025},{"word":"an","start":9.92,"end":10.42,"confidence":0.47680664,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.06951070576906204},{"word":"i've","start":10.88,"end":11.12,"confidence":0.8959961,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.09053418040275574},{"word":"received","start":11.12,"end":11.44,"confidence":0.85498047,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.08672189712524414},{"word":"a","start":11.44,"end":11.5199995,"confidence":0.65527344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03303899988532066},{"word":"receipt","start":11.5199995,"end":12.0,"confidence":0.6010742,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":-0.06264375895261765},{"word":"from","start":12.0,"end":12.24,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.15303222835063934},{"word":"the","start":12.24,"end":12.4,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1325511634349823},{"word":"eirtel","start":12.4,"end":12.9,"confidence":0.5644531,"punctuated_word":"Eirtel.","sentiment":"neutral","sentiment_score":-0.07641303539276123},{"word":"and","start":13.474999,"end":13.634999,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.20896758139133453},{"word":"the","start":13.634999,"end":13.955,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.237067848443985},{"word":"thing","start":13.955,"end":14.275,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.3118579089641571},{"word":"is","start":14.275,"end":14.514999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.32179921865463257},{"word":"that","start":14.514999,"end":15.014999,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3196570873260498},{"word":"they","start":16.035,"end":16.195,"confidence":0.7416992,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.4103735089302063},{"word":"have","start":16.195,"end":16.515,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4359634518623352},{"word":"charged","start":16.515,"end":16.914999,"confidence":0.99902344,"punctuated_word":"charged","sentiment":"negative","sentiment_score":-0.41337043046951294},{"word":"me","start":16.914999,"end":17.314999,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4827311336994171},{"word":"twice","start":17.314999,"end":17.814999,"confidence":1.0,"punctuated_word":"twice","sentiment":"negative","sentiment_score":-0.4347747266292572},{"word":"in","start":18.355,"end":18.595,"confidence":0.9970703,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3683952987194062},{"word":"a","start":18.595,"end":18.755,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.35126566886901855},{"word":"month","start":18.755,"end":19.255,"confidence":0.94677734,"punctuated_word":"month.","sentiment":"negative","sentiment_score":-0.35100406408309937},{"word":"so","start":19.555,"end":19.875,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15040597319602966},{"word":"would","start":19.875,"end":20.035,"confidence":0.94384766,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.09774448722600936},{"word":"you","start":20.035,"end":20.195,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11637980490922928},{"word":"please","start":20.195,"end":20.595,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13138380646705627},{"word":"check","start":20.595,"end":20.755,"confidence":0.99121094,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1636960655450821},{"word":"up","start":20.755,"end":20.914999,"confidence":0.62841797,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1686820536851883},{"word":"with","start":20.914999,"end":21.074999,"confidence":0.81152344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15271878242492676},{"word":"it","start":21.074999,"end":21.574999,"confidence":0.99560547,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.1300664246082306},{"word":"and","start":36.35,"end":36.59,"confidence":0.65478516,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05260485038161278},{"word":"the","start":36.59,"end":36.75,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05801418423652649},{"word":"thing","start":36.75,"end":36.91,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.02385522797703743},{"word":"is","start":36.91,"end":37.07,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03156403824687004},{"word":"that","start":37.07,"end":37.309998,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0313899889588356},{"word":"i","start":37.309998,"end":37.47,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0589592270553112},{"word":"have","start":37.47,"end":37.71,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04189840331673622},{"word":"received","start":37.71,"end":38.21,"confidence":0.98828125,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.072260782122612},{"word":"i","start":38.51,"end":38.67,"confidence":0.7319336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06772713363170624},{"word":"have","start":38.67,"end":38.83,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05320195481181145},{"word":"received","start":38.83,"end":39.309998,"confidence":1.0,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.06743265688419342},{"word":"two","start":39.309998,"end":39.47,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.09983178973197936},{"word":"payment","start":39.47,"end":39.95,"confidence":0.99121094,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08912719786167145},{"word":"receipt","start":39.95,"end":40.45,"confidence":0.9499512,"punctuated_word":"receipt.","sentiment":"neutral","sentiment_score":-0.05310530960559845},{"word":"okay","start":41.71,"end":41.955,"confidence":0.6418457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08933620154857635},{"word":"okay","start":47.875,"end":48.375,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04961589723825455},{"word":"my","start":48.595,"end":48.835003,"confidence":0.9091797,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.030423905700445175},{"word":"name","start":48.835003,"end":49.155003,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04490036889910698},{"word":"is","start":49.155003,"end":49.395,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03947016596794128},{"word":"mashur","start":49.395,"end":49.875,"confidence":0.7258301,"punctuated_word":"Mashur","sentiment":"neutral","sentiment_score":0.05855203792452812},{"word":"raffid","start":49.875,"end":50.375,"confidence":0.8486328,"punctuated_word":"Raffid,","sentiment":"neutral","sentiment_score":0.05047304555773735},{"word":"m","start":50.435,"end":50.675003,"confidence":0.99902344,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.03952726721763611},{"word":"a","start":50.675003,"end":50.835003,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05134860426187515},{"word":"s","start":50.835003,"end":51.155003,"confidence":0.9980469,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.04821979999542236},{"word":"r","start":51.155003,"end":51.315002,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.05500239133834839},{"word":"u","start":51.315002,"end":51.475002,"confidence":0.796875,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.04892650991678238},{"word":"r","start":51.475002,"end":51.975002,"confidence":0.94433594,"punctuated_word":"r,","sentiment":"neutral","sentiment_score":0.04966457188129425},{"word":"raffid","start":52.195,"end":52.695,"confidence":0.9995117,"punctuated_word":"Raffid.","sentiment":"neutral","sentiment_score":0.05470661073923111},{"word":"my","start":53.315002,"end":53.555,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.02624398097395897},{"word":"address","start":53.555,"end":53.955,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.043521761894226074},{"word":"is","start":53.955,"end":54.355003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.031105589121580124},{"word":"42387","start":54.355003,"end":56.02,"confidence":0.9990845,"punctuated_word":"42387","sentiment":"neutral","sentiment_score":0.050906091928482056},{"word":"gozer","start":56.02,"end":56.42,"confidence":0.6085205,"punctuated_word":"Gozer","sentiment":"neutral","sentiment_score":0.046545930206775665},{"word":"street","start":56.42,"end":56.82,"confidence":0.9772949,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.03980552777647972},{"word":"gangolin","start":56.82,"end":57.32,"confidence":0.6281738,"punctuated_word":"Gangolin","sentiment":"neutral","sentiment_score":0.0541219562292099},{"word":"2912","start":57.38,"end":58.6,"confidence":0.95233154,"punctuated_word":"2912.","sentiment":"neutral","sentiment_score":0.042101938277482986},{"word":"yes","start":68.195,"end":68.695,"confidence":0.94750977,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06204249709844589},{"word":"yes","start":85.13,"end":85.60999,"confidence":0.84033203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.21092835068702695},{"word":"first","start":85.60999,"end":86.009995,"confidence":0.984375,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.11033385992050172},{"word":"receipt","start":86.009995,"end":86.409996,"confidence":0.99609375,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":0.10915608704090118},{"word":"was","start":86.409996,"end":86.729996,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06519144028425217},{"word":"in","start":86.729996,"end":86.89,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03466978296637535},{"word":"the","start":86.89,"end":87.21,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04295432195067406},{"word":"8","start":87.21,"end":87.71,"confidence":0.9506836,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.033719632774591446},{"word":"and","start":87.92999,"end":88.42999,"confidence":0.54541016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03147408738732338},{"word":"another","start":88.49,"end":88.99,"confidence":0.9941406,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.041970398277044296},{"word":"invoice","start":89.049995,"end":89.549995,"confidence":0.99609375,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.05021096020936966},{"word":"in","start":89.77,"end":90.009995,"confidence":0.96875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03240222483873367},{"word":"the","start":90.009995,"end":90.17,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05067942291498184},{"word":"5","start":90.17,"end":90.67,"confidence":0.9980469,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.07857585698366165},{"word":"twenty","start":109.715,"end":110.035,"confidence":0.9111328,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":0.00791141577064991},{"word":"first","start":110.035,"end":110.354996,"confidence":0.9316406,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.00449293851852417},{"word":"that","start":110.354996,"end":110.515,"confidence":0.37451172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007264940068125725},{"word":"goes","start":110.515,"end":110.755,"confidence":0.99316406,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":0.006254806183278561},{"word":"to","start":110.755,"end":110.915,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.008815634995698929},{"word":"1990","start":110.915,"end":111.63,"confidence":0.99560547,"punctuated_word":"1990","sentiment":"neutral","sentiment_score":0.033263906836509705},{"word":"'7","start":113.63,"end":114.13,"confidence":0.9995117,"punctuated_word":"'7.","sentiment":"neutral","sentiment_score":0.10377414524555206},{"word":"first","start":136.325,"end":136.645,"confidence":0.80078125,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.0028395596891641617},{"word":"one","start":136.645,"end":136.885,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.001310795545578003},{"word":"is","start":136.885,"end":137.125,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004755135625600815},{"word":"the","start":137.125,"end":137.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004522062838077545},{"word":"fifth","start":137.285,"end":137.685,"confidence":0.76000977,"punctuated_word":"fifth.","sentiment":"neutral","sentiment_score":0.013552254997193812},{"word":"second","start":137.685,"end":138.005,"confidence":0.99902344,"punctuated_word":"Second","sentiment":"neutral","sentiment_score":0.012031085789203644},{"word":"one","start":138.005,"end":138.245,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.013265782967209816},{"word":"is","start":138.245,"end":138.405,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015437113121151924},{"word":"the","start":138.405,"end":138.645,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018409427255392075},{"word":"'8","start":138.645,"end":139.145,"confidence":0.82421875,"punctuated_word":"'8.","sentiment":"neutral","sentiment_score":0.012170109897851944},{"word":"fifth","start":141.44499,"end":141.765,"confidence":0.99609375,"punctuated_word":"Fifth","sentiment":"neutral","sentiment_score":0.004905376583337784},{"word":"of","start":141.765,"end":141.925,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.006376843899488449},{"word":"nine","start":141.925,"end":142.2,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.00617605447769165},{"word":"this","start":142.52,"end":143.02,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0024584997445344925},{"word":"month","start":143.4,"end":143.8,"confidence":0.9494629,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.0008727548411116004},{"word":"fifth","start":143.8,"end":144.04,"confidence":0.9970703,"punctuated_word":"Fifth","sentiment":"neutral","sentiment_score":0.04770397022366524},{"word":"of","start":144.04,"end":144.44,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0287507064640522},{"word":"eight","start":144.76,"end":144.92,"confidence":0.9506836,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.02478933706879616},{"word":"of","start":144.92,"end":145.16,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02358901873230934},{"word":"nine","start":145.16,"end":145.48,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.03294723480939865},{"word":"this","start":145.48,"end":145.72,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02423885837197304},{"word":"month","start":145.72,"end":146.22,"confidence":0.8234863,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.039790332317352295},{"word":"please","start":149.48,"end":149.98,"confidence":0.99365234,"punctuated_word":"Please.","sentiment":"neutral","sentiment_score":0.06423458456993103},{"word":"under","start":170.42,"end":170.73999,"confidence":0.4345703,"punctuated_word":"Under","sentiment":"neutral","sentiment_score":0.22531862556934357},{"word":"the","start":170.73999,"end":170.81999,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18186087906360623},{"word":"very","start":170.81999,"end":170.98,"confidence":0.9921875,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.18410399556159973},{"word":"basic","start":170.98,"end":171.29999,"confidence":1.0,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":0.12161841243505478},{"word":"one","start":171.29999,"end":171.79999,"confidence":0.96362305,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.15621815621852875},{"word":"they","start":171.93999,"end":172.18,"confidence":0.9404297,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.3268844485282898},{"word":"have","start":172.18,"end":172.42,"confidence":0.984375,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3949600160121918},{"word":"give","start":172.42,"end":172.65999,"confidence":0.7895508,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.42245784401893616},{"word":"me","start":172.65999,"end":172.9,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.4091532230377197},{"word":"some","start":172.9,"end":173.4,"confidence":1.0,"punctuated_word":"some","sentiment":"positive","sentiment_score":0.3655317723751068},{"word":"freebies","start":174.01999,"end":174.51999,"confidence":0.9550781,"punctuated_word":"freebies","sentiment":"positive","sentiment_score":0.41826361417770386},{"word":"because","start":174.73999,"end":175.14,"confidence":0.87597656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2780015170574188},{"word":"that","start":175.14,"end":175.64,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3203811049461365},{"word":"yeah","start":177.54,"end":177.78,"confidence":0.9069824,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.3127637505531311},{"word":"the","start":177.78,"end":177.93999,"confidence":0.9165039,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.301361083984375},{"word":"property","start":177.93999,"end":178.42,"confidence":0.38671875,"punctuated_word":"property","sentiment":"positive","sentiment_score":0.35272666811943054},{"word":"sponsored","start":178.42,"end":178.92,"confidence":0.9790039,"punctuated_word":"sponsored","sentiment":"neutral","sentiment_score":0.28103920817375183},{"word":"my","start":179.06,"end":179.56,"confidence":0.98828125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.3297525942325592},{"word":"building","start":180.09999,"end":180.59999,"confidence":0.9921875,"punctuated_word":"building","sentiment":"neutral","sentiment_score":0.2994472086429596},{"word":"establishment","start":180.73999,"end":181.23999,"confidence":0.72998047,"punctuated_word":"establishment.","sentiment":"neutral","sentiment_score":0.20410890877246857},{"word":"so","start":181.54,"end":181.7,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.26758357882499695},{"word":"i","start":181.7,"end":181.86,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3828765153884888},{"word":"got","start":181.86,"end":182.18,"confidence":0.9980469,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.4414553642272949},{"word":"some","start":182.18,"end":182.68,"confidence":0.99902344,"punctuated_word":"some","sentiment":"positive","sentiment_score":0.36897480487823486},{"word":"discount","start":183.035,"end":183.535,"confidence":0.99902344,"punctuated_word":"discount","sentiment":"positive","sentiment_score":0.34203583002090454},{"word":"on","start":183.915,"end":184.235,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4347747564315796},{"word":"these","start":184.235,"end":184.735,"confidence":0.80688477,"punctuated_word":"these.","sentiment":"positive","sentiment_score":0.3545173406600952},{"word":"it's","start":184.795,"end":185.275,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1943659782409668},{"word":"$67","start":185.275,"end":186.39499,"confidence":0.98461914,"punctuated_word":"$67","sentiment":"neutral","sentiment_score":0.10382962226867676},{"word":"things","start":186.39499,"end":186.89499,"confidence":0.9602051,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.1135973185300827},{"word":"oh","start":191.83499,"end":192.075,"confidence":0.9604492,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04438534006476402},{"word":"okay","start":192.075,"end":192.315,"confidence":0.9875488,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0701691061258316},{"word":"okay","start":192.315,"end":192.635,"confidence":0.9645996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03158973157405853},{"word":"first","start":192.635,"end":193.135,"confidence":0.96875,"punctuated_word":"First,","sentiment":"neutral","sentiment_score":0.04228520393371582},{"word":"i","start":193.19499,"end":193.315,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06923858076334},{"word":"i","start":193.315,"end":193.435,"confidence":0.38720703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07384279370307922},{"word":"used","start":193.435,"end":193.675,"confidence":0.57421875,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.08516828715801239},{"word":"that","start":193.675,"end":194.175,"confidence":0.96875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1105482578277588},{"word":"bpay","start":194.315,"end":194.73,"confidence":0.7460327,"punctuated_word":"BPAY.","sentiment":"neutral","sentiment_score":0.05982201546430588},{"word":"i","start":195.05,"end":195.20999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04994397982954979},{"word":"used","start":195.20999,"end":195.69,"confidence":0.9980469,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.04592366889119148},{"word":"bpay","start":195.69,"end":196.19,"confidence":0.98876953,"punctuated_word":"BPAY.","sentiment":"neutral","sentiment_score":0.04426050931215286},{"word":"please","start":243.24501,"end":243.565,"confidence":0.8466797,"punctuated_word":"Please.","sentiment":"neutral","sentiment_score":0.010690026916563513},{"word":"please","start":243.565,"end":244.065,"confidence":0.9926758,"punctuated_word":"Please.","sentiment":"neutral","sentiment_score":0.007719389162957668},{"word":"no","start":244.365,"end":244.765,"confidence":0.99316406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.028688490390777588},{"word":"no","start":244.765,"end":245.005,"confidence":0.5600586,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.0487431064248085},{"word":"worries","start":245.005,"end":245.32501,"confidence":0.97875977,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05118716135621071},{"word":"no","start":245.32501,"end":245.485,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07191246002912521},{"word":"worries","start":245.485,"end":245.985,"confidence":0.9904785,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10598289966583252},{"word":"no","start":305.765,"end":305.92502,"confidence":0.70788574,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.227338045835495},{"word":"only","start":305.92502,"end":306.24503,"confidence":0.8964844,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.2398605644702911},{"word":"be","start":306.24503,"end":306.405,"confidence":0.8203125,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18553313612937927},{"word":"paid","start":306.405,"end":306.905,"confidence":0.7089844,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":-0.2550182640552521},{"word":"but","start":307.02,"end":307.18,"confidence":0.9921875,"punctuated_word":"But","sentiment":"negative","sentiment_score":-0.5045320391654968},{"word":"they","start":307.18,"end":307.34,"confidence":0.9980469,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.6996923089027405},{"word":"have","start":307.34,"end":307.41998,"confidence":0.9921875,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.669546365737915},{"word":"charged","start":307.41998,"end":307.81998,"confidence":0.98828125,"punctuated_word":"charged","sentiment":"negative","sentiment_score":-0.5955816507339478},{"word":"me","start":307.81998,"end":307.97998,"confidence":0.9863281,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6519879102706909},{"word":"twice","start":307.97998,"end":308.37997,"confidence":0.9980469,"punctuated_word":"twice.","sentiment":"negative","sentiment_score":-0.5816040635108948},{"word":"the","start":308.37997,"end":308.53998,"confidence":0.9941406,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.43320366740226746},{"word":"thing","start":308.53998,"end":308.69998,"confidence":1.0,"punctuated_word":"thing","sentiment":"negative","sentiment_score":-0.3934110403060913},{"word":"is","start":308.69998,"end":308.94,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3201484978199005},{"word":"that","start":308.94,"end":309.44,"confidence":0.842041,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.31871163845062256},{"word":"previously","start":309.81998,"end":310.3,"confidence":0.71606445,"punctuated_word":"previously,","sentiment":"neutral","sentiment_score":-0.3167375326156616},{"word":"i","start":310.3,"end":310.37997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33682528138160706},{"word":"talked","start":310.37997,"end":310.78,"confidence":0.97802734,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.2592419683933258},{"word":"to","start":310.78,"end":310.94,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30044057965278625},{"word":"with","start":311.09998,"end":311.34,"confidence":0.98535156,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.26376333832740784},{"word":"one","start":311.34,"end":311.58,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2596261501312256},{"word":"of","start":311.58,"end":311.74,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21827152371406555},{"word":"your","start":311.74,"end":312.06,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2557165026664734},{"word":"customer","start":312.06,"end":312.53998,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.1395571082830429},{"word":"care","start":312.53998,"end":312.94,"confidence":0.99902344,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.1974659115076065},{"word":"to","start":312.94,"end":313.09998,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27581992745399475},{"word":"make","start":313.09998,"end":313.34,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.24685174226760864},{"word":"a","start":313.34,"end":313.5,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25763699412345886},{"word":"fixed","start":313.5,"end":313.9,"confidence":0.9892578,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.19429725408554077},{"word":"card","start":313.9,"end":314.22,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.1942724734544754},{"word":"payment","start":314.22,"end":314.72,"confidence":0.9387207,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.2656044661998749},{"word":"but","start":315.02,"end":315.41998,"confidence":0.9182129,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.2872067391872406},{"word":"it","start":315.74,"end":315.97998,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4496156871318817},{"word":"was","start":315.97998,"end":316.22,"confidence":1.0,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.42128047347068787},{"word":"not","start":316.22,"end":316.46,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30863243341445923},{"word":"finalized","start":316.46,"end":316.96,"confidence":0.9975586,"punctuated_word":"finalized.","sentiment":"neutral","sentiment_score":-0.2872850298881531},{"word":"so","start":327.995,"end":328.235,"confidence":0.9667969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2603735625743866},{"word":"the","start":328.235,"end":328.395,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.279212087392807},{"word":"thing","start":328.395,"end":328.63498,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.3114651143550873},{"word":"is","start":328.63498,"end":328.79498,"confidence":0.8457031,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.25011157989501953},{"word":"yes","start":328.79498,"end":329.115,"confidence":0.8515625,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.2908790707588196},{"word":"i","start":329.115,"end":329.19498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27829092741012573},{"word":"think","start":329.19498,"end":329.675,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.24981997907161713},{"word":"for","start":329.675,"end":329.75497,"confidence":0.83251953,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2913408875465393},{"word":"the","start":329.75497,"end":329.91498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3261829614639282},{"word":"next","start":329.91498,"end":330.235,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.31895968317985535},{"word":"month's","start":330.235,"end":330.715,"confidence":0.93652344,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":0.30196014046669006},{"word":"credit","start":330.715,"end":331.115,"confidence":0.597229,"punctuated_word":"credit,","sentiment":"neutral","sentiment_score":0.2741389870643616},{"word":"it","start":331.115,"end":331.275,"confidence":0.47851562,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2546876072883606},{"word":"so","start":331.435,"end":331.75497,"confidence":0.99121094,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1983453333377838},{"word":"you","start":331.75497,"end":331.91498,"confidence":0.7211914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25693339109420776},{"word":"will","start":331.91498,"end":332.155,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.28016000986099243},{"word":"probably","start":332.155,"end":332.655,"confidence":0.99609375,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.24730241298675537},{"word":"take","start":332.875,"end":333.19498,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.21531501412391665},{"word":"it","start":333.19498,"end":333.435,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1839204728603363},{"word":"from","start":333.435,"end":333.78,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16362234950065613},{"word":"that","start":334.74,"end":335.24,"confidence":0.8144531,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.15087679028511047},{"word":"i","start":336.26,"end":336.34,"confidence":0.81396484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15192395448684692},{"word":"think","start":336.34,"end":336.58,"confidence":0.94628906,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.15453970432281494},{"word":"that","start":336.58,"end":336.9,"confidence":0.984375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2306511402130127},{"word":"reserve","start":336.9,"end":337.4,"confidence":0.9169922,"punctuated_word":"reserve.","sentiment":"neutral","sentiment_score":0.17537327110767365},{"word":"and","start":338.18,"end":338.5,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.137595534324646},{"word":"hopefully","start":338.5,"end":338.98,"confidence":0.6940918,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":-0.14657746255397797},{"word":"next","start":338.98,"end":339.13998,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.15388789772987366},{"word":"month","start":339.13998,"end":339.46,"confidence":0.81469727,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.14675235748291016},{"word":"i","start":339.46,"end":339.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22286991775035855},{"word":"will","start":339.62,"end":339.78,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.24815358221530912},{"word":"not","start":339.78,"end":339.94,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28778842091560364},{"word":"gonna","start":339.94,"end":340.18,"confidence":0.98095703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2083783596754074},{"word":"pay","start":340.18,"end":340.42,"confidence":0.99316406,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.2796798646450043},{"word":"it","start":340.42,"end":340.58,"confidence":0.8828125,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.257082462310791},{"word":"so","start":340.58,"end":340.98,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1117088720202446},{"word":"similar","start":340.98,"end":341.46,"confidence":0.99609375,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.07566970586776733},{"word":"accounts","start":341.46,"end":341.78,"confidence":0.9667969,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.095428928732872},{"word":"the","start":342.02,"end":342.18,"confidence":0.5698242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08159756660461426},{"word":"debt","start":342.18,"end":342.41998,"confidence":0.45874023,"punctuated_word":"debt","sentiment":"neutral","sentiment_score":-0.0944610983133316},{"word":"bill","start":342.41998,"end":342.58,"confidence":0.96435547,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.09935715794563292},{"word":"would","start":342.58,"end":342.82,"confidence":0.95410156,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0667659118771553},{"word":"be","start":342.82,"end":342.98,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04629950225353241},{"word":"similar","start":342.98,"end":343.48,"confidence":0.9692383,"punctuated_word":"similar.","sentiment":"neutral","sentiment_score":-0.08050906658172607},{"word":"so","start":343.54,"end":344.04,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0013750605285167694},{"word":"for","start":344.26,"end":344.5,"confidence":0.9370117,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004644133150577545},{"word":"next","start":344.5,"end":344.74,"confidence":0.9941406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.003768470138311386},{"word":"month","start":344.74,"end":345.06,"confidence":0.96240234,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.009397348389029505},{"word":"use","start":345.06,"end":345.3,"confidence":0.98535156,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.01542503759264946},{"word":"that","start":345.3,"end":345.54,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01601489633321762},{"word":"thing","start":345.54,"end":345.795,"confidence":0.7871094,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.001831473782658577},{"word":"okay","start":357.71503,"end":358.195,"confidence":0.939209,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.013972192071378233},{"word":"no","start":358.195,"end":358.355,"confidence":0.93359375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09375081956386566},{"word":"no","start":358.355,"end":358.515,"confidence":0.99121094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08837881684303284},{"word":"for","start":358.515,"end":358.755,"confidence":0.9980469,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.05226432904601097},{"word":"the","start":358.755,"end":358.83502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04237788915634155},{"word":"next","start":358.83502,"end":359.075,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.04407814145088196},{"word":"month","start":359.075,"end":359.23502,"confidence":0.95996094,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.02824285812675953},{"word":"i","start":359.23502,"end":359.315,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03775641694664955},{"word":"will","start":359.315,"end":359.55502,"confidence":0.98828125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1258184015750885},{"word":"not","start":359.55502,"end":359.71503,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11068571358919144},{"word":"gonna","start":359.71503,"end":359.875,"confidence":0.96435547,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.10281667113304138},{"word":"use","start":359.875,"end":360.035,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.0965634435415268},{"word":"anything","start":360.035,"end":360.435,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.13020069897174835},{"word":"because","start":360.435,"end":360.915,"confidence":0.7895508,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12823326885700226},{"word":"already","start":360.915,"end":361.315,"confidence":0.88427734,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1627034842967987},{"word":"i","start":361.315,"end":361.39502,"confidence":0.6689453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10146084427833556},{"word":"have","start":361.39502,"end":361.77,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08015556633472443},{"word":"57","start":361.84998,"end":362.16998,"confidence":0.68237305,"punctuated_word":"57","sentiment":"neutral","sentiment_score":-0.05405158922076225},{"word":"in","start":362.16998,"end":362.25,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03390490263700485},{"word":"my","start":362.25,"end":362.41,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04310019314289093},{"word":"account","start":362.41,"end":362.72998,"confidence":0.88305664,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.0434650182723999},{"word":"so","start":362.72998,"end":363.05,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0010098814964294434},{"word":"you","start":363.05,"end":363.16998,"confidence":0.5839844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005493573844432831},{"word":"we","start":363.28998,"end":363.44998,"confidence":0.9453125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01182607188820839},{"word":"just","start":363.44998,"end":363.61,"confidence":0.5053711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003297962248325348},{"word":"take","start":363.61,"end":363.77,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.004532631486654282},{"word":"the","start":363.77,"end":363.93,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011891312897205353},{"word":"money","start":363.93,"end":364.16998,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.008928995579481125},{"word":"from","start":364.16998,"end":364.33,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.007324997335672379},{"word":"there","start":364.33,"end":364.83,"confidence":0.94433594,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.023740991950035095},{"word":"just","start":365.21,"end":365.44998,"confidence":0.9873047,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.02620607241988182},{"word":"make","start":365.44998,"end":365.69,"confidence":0.9838867,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03624285012483597},{"word":"a","start":365.69,"end":365.77,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03521602600812912},{"word":"note","start":365.77,"end":366.00998,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.02392728254199028},{"word":"over","start":366.00998,"end":366.25,"confidence":0.984375,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.020413897931575775},{"word":"there","start":366.25,"end":366.65,"confidence":0.96899414,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0070868730545043945},{"word":"no","start":366.65,"end":366.81,"confidence":0.69384766,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.025627950206398964},{"word":"that","start":366.81,"end":366.97,"confidence":0.99902344,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.0132465660572052},{"word":"will","start":366.97,"end":367.12997,"confidence":0.7709961,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.016663774847984314},{"word":"be","start":367.12997,"end":367.28998,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03097977489233017},{"word":"easier","start":367.28998,"end":367.61,"confidence":0.9970703,"punctuated_word":"easier","sentiment":"neutral","sentiment_score":0.1654147207736969},{"word":"for","start":367.61,"end":367.84998,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1791626214981079},{"word":"not","start":367.84998,"end":368.09,"confidence":0.8520508,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.11395244300365448},{"word":"only","start":368.09,"end":368.33,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.08117205649614334},{"word":"me","start":368.33,"end":368.56998,"confidence":0.7878418,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.18710382282733917},{"word":"but","start":368.56998,"end":368.88998,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.13036653399467468},{"word":"but","start":368.88998,"end":369.05,"confidence":0.88720703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.11687000095844267},{"word":"also","start":369.05,"end":369.37,"confidence":0.98828125,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11729853600263596},{"word":"for","start":369.37,"end":369.53,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10754534602165222},{"word":"you","start":369.53,"end":369.69,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07190831750631332},{"word":"also","start":369.69,"end":370.19,"confidence":0.9760742,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":0.061700489372015},{"word":"okay","start":395.94,"end":396.26,"confidence":0.81274414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04256307706236839},{"word":"no","start":396.26,"end":396.58002,"confidence":0.9770508,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09093298017978668},{"word":"no","start":396.58002,"end":396.74002,"confidence":0.77685547,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.06676898896694183},{"word":"worry","start":396.74002,"end":397.06,"confidence":0.71643066,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.06586363911628723},{"word":"plus","start":397.06,"end":397.30002,"confidence":0.86499023,"punctuated_word":"Plus,","sentiment":"neutral","sentiment_score":0.05388736724853515},{"word":"please","start":397.30002,"end":397.62,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.018515996634960175},{"word":"write","start":397.62,"end":397.78,"confidence":0.91748047,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.07426419854164124},{"word":"it","start":397.78,"end":397.94,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06312424689531326},{"word":"down","start":397.94,"end":398.18,"confidence":1.0,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.08748836815357208},{"word":"for","start":398.18,"end":398.42,"confidence":0.9580078,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.047547273337841034},{"word":"the","start":398.42,"end":398.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05858075991272926},{"word":"next","start":398.5,"end":398.74002,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.045090921223163605},{"word":"month","start":398.74002,"end":399.06,"confidence":0.93066406,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.043656591325998306},{"word":"bill","start":399.06,"end":399.30002,"confidence":0.97802734,"punctuated_word":"Bill","sentiment":"neutral","sentiment_score":0.027480535209178925},{"word":"is","start":399.30002,"end":399.46,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.019267018884420395},{"word":"already","start":399.46,"end":399.78,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.04029541462659836},{"word":"paid","start":399.78,"end":400.26,"confidence":0.9946289,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.0018100105226039889},{"word":"okay","start":400.26,"end":400.76,"confidence":0.86376953,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.007408569566905499},{"word":"for","start":401.62,"end":401.86002,"confidence":0.9716797,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.0005860067903995514},{"word":"the","start":401.86002,"end":401.94,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00901305302977562},{"word":"next","start":401.94,"end":402.26,"confidence":0.9980469,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.010456306859850883},{"word":"month","start":402.26,"end":402.76,"confidence":0.9790039,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.01485669892281294},{"word":"okay","start":402.82,"end":403.22,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.023955967277288437},{"word":"okay","start":403.22,"end":403.38,"confidence":0.91186523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01991867460310459},{"word":"no","start":403.38,"end":403.88,"confidence":0.72314453,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0030663833022117615},{"word":"worries","start":404.54498,"end":405.04498,"confidence":0.9970703,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.02414785511791706},{"word":"okay","start":405.10498,"end":405.345,"confidence":0.9863281,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03416280448436737},{"word":"and","start":405.345,"end":405.845,"confidence":0.96533203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.19395457208156583},{"word":"i","start":406.065,"end":406.305,"confidence":0.7763672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07096447050571442},{"word":"would","start":406.305,"end":406.625,"confidence":0.5595703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0787673369050026},{"word":"receive","start":406.625,"end":407.10498,"confidence":0.9526367,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.026106923818588257},{"word":"that","start":407.10498,"end":407.345,"confidence":0.42163086,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.00046395882964134216},{"word":"but","start":407.345,"end":407.82498,"confidence":0.65966797,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09174413233995438},{"word":"please","start":407.82498,"end":408.32498,"confidence":0.8569336,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3470393419265747},{"word":"don't","start":408.785,"end":409.10498,"confidence":0.95874023,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.30818742513656616},{"word":"give","start":409.10498,"end":409.425,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.3206377327442169},{"word":"me","start":409.425,"end":409.745,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2820591330528259},{"word":"any","start":409.745,"end":409.985,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.27878665924072266},{"word":"of","start":409.985,"end":410.22498,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.28613513708114624},{"word":"the","start":410.22498,"end":410.72498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2437260299921036},{"word":"notice","start":410.865,"end":411.26498,"confidence":0.9902344,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.1994406282901764},{"word":"or","start":411.26498,"end":411.345,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2429848313331604},{"word":"anything","start":411.345,"end":411.745,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.23336762189865112},{"word":"regarding","start":411.745,"end":412.145,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.2800130844116211},{"word":"that","start":412.145,"end":412.465,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2011543810367584},{"word":"late","start":412.465,"end":412.705,"confidence":0.99902344,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.16149474680423737},{"word":"pay","start":412.705,"end":412.94498,"confidence":0.95166016,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.2533203065395355},{"word":"bills","start":412.94498,"end":413.345,"confidence":0.5415039,"punctuated_word":"bills","sentiment":"neutral","sentiment_score":-0.23880885541439056},{"word":"or","start":413.345,"end":413.425,"confidence":0.9863281,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.25912919640541077},{"word":"all","start":413.425,"end":413.585,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2212246209383011},{"word":"of","start":413.585,"end":413.745,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.219502717256546},{"word":"those","start":413.745,"end":413.985,"confidence":0.99902344,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.22631973028182983},{"word":"things","start":413.985,"end":414.485,"confidence":0.9748535,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.1677594780921936},{"word":"ensure","start":414.705,"end":415.205,"confidence":0.7841797,"punctuated_word":"Ensure","sentiment":"neutral","sentiment_score":0.008306620642542839},{"word":"it","start":415.26498,"end":415.76498,"confidence":0.9970703,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0641644150018692},{"word":"have","start":417.905,"end":418.065,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4165896475315094},{"word":"a","start":418.065,"end":418.145,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4471832811832428},{"word":"nice","start":418.145,"end":418.465,"confidence":1.0,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.43357306718826294},{"word":"day","start":418.465,"end":418.965,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.41441676020622253},{"word":"bye","start":419.10498,"end":419.425,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24355104565620425},{"word":"take","start":419.425,"end":419.66498,"confidence":0.99609375,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.3608319163322449},{"word":"care","start":419.66498,"end":419.82498,"confidence":0.99902344,"punctuated_word":"care","sentiment":"positive","sentiment_score":0.5808175206184387},{"word":"of","start":419.82498,"end":420.09894,"confidence":0.99316406,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.5805557370185852},{"word":"yourself","start":421.37894,"end":421.85895,"confidence":0.99902344,"punctuated_word":"yourself.","sentiment":"positive","sentiment_score":0.5369278192520142},{"word":"bye","start":421.85895,"end":422.35895,"confidence":0.9926758,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.31381773948669434}],"paragraphs":{"transcript":"\nHello. Hi. I'm doctor Raffid. I'm I've received an I've received a receipt from the Eirtel. And the thing is that they have charged me twice in a month.\n\nSo would you please check up with it? And the thing is that I have received I have received two payment receipt. Okay. Okay. My name is Mashur Raffid, m a s r u r, Raffid.\n\nMy address is 42387 Gozer Street, Gangolin 2912. Yes. Yes. First receipt was in the 8 and another invoice in the 5. Twenty first that goes to 1990 '7.\n\nFirst one is the fifth. Second one is the '8. Fifth of nine this month. Fifth of eight of nine this month. Please.\n\nUnder the very basic one, they have give me some freebies because that yeah. The property sponsored my building establishment. So I got some discount on these. It's $67 things. Oh, okay.\n\nOkay. First, I I used that BPAY. I used BPAY. Please. Please.\n\nNo no worries. No worries. No. Only be paid, But they have charged me twice. The thing is that, previously, I talked to with one of your customer care to make a fixed card payment, but, it was not finalized.\n\nSo the thing is, yes, I think for the next month's credit, it so you will probably take it from that, I think, that reserve. And hopefully, next month, I will not gonna pay it. So similar accounts the debt bill would be similar. So for next month, use that thing. Okay?\n\nNo. No. For the next month, I will not gonna use anything because already I have 57 in my account. So you we just take the money from there. Just make a note over there.\n\nNo. That will be easier for not only me, but but also for you also. Okay. No no worry. Plus, please write it down for the next month.\n\nBill is already paid. Okay? For the next month. Okay. Okay.\n\nNo worries. Okay. And I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things. Ensure it. Have a nice day.\n\nBye. Take care of yourself. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.12128674238920212},{"text":"Hi.","start":5.12,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.08368776738643646},{"text":"I'm doctor Raffid.","start":5.2799997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.06836315616965294},{"text":"I'm I've received an I've received a receipt from the Eirtel.","start":6.3199997,"end":12.9,"sentiment":"neutral","sentiment_score":-0.09486953609369018},{"text":"And the thing is that they have charged me twice in a month.","start":13.474999,"end":19.255,"sentiment":"negative","sentiment_score":-0.3574790713878778}],"sentiment":"neutral","sentiment_score":-0.18209409816511746,"num_words":29,"start":4.7999997,"end":19.255},{"sentences":[{"text":"So would you please check up with it?","start":19.555,"end":21.574999,"sentiment":"neutral","sentiment_score":-0.13888467475771904},{"text":"And the thing is that I have received I have received two payment receipt.","start":36.35,"end":40.45,"sentiment":"neutral","sentiment_score":-0.05721233891589301},{"text":"Okay.","start":41.71,"end":41.955,"sentiment":"neutral","sentiment_score":0.08933620154857635},{"text":"Okay.","start":47.875,"end":48.375,"sentiment":"neutral","sentiment_score":0.04961589723825455},{"text":"My name is Mashur Raffid, m a s r u r, Raffid.","start":48.595,"end":52.695,"sentiment":"neutral","sentiment_score":0.04760127328336239}],"sentiment":"neutral","sentiment_score":-0.03338563235269652,"num_words":36,"start":19.555,"end":52.695},{"sentences":[{"text":"My address is 42387 Gozer Street, Gangolin 2912.","start":53.315002,"end":58.6,"sentiment":"neutral","sentiment_score":0.04179409705102444},{"text":"Yes.","start":68.195,"end":68.695,"sentiment":"neutral","sentiment_score":0.06204249709844589},{"text":"Yes.","start":85.13,"end":85.60999,"sentiment":"neutral","sentiment_score":0.21092835068702695},{"text":"First receipt was in the 8 and another invoice in the 5.","start":85.60999,"end":90.67,"sentiment":"neutral","sentiment_score":0.056778172962367535},{"text":"Twenty first that goes to 1990 '7.","start":109.715,"end":114.13,"sentiment":"neutral","sentiment_score":0.02453968394547701}],"sentiment":"neutral","sentiment_score":0.05035998232277303,"num_words":29,"start":53.315002,"end":114.13},{"sentences":[{"text":"First one is the fifth.","start":136.325,"end":137.685,"sentiment":"neutral","sentiment_score":0.004871643520891667},{"text":"Second one is the '8.","start":137.685,"end":139.145,"sentiment":"neutral","sentiment_score":0.01426270380616188},{"text":"Fifth of nine this month.","start":141.44499,"end":143.8,"sentiment":"neutral","sentiment_score":0.004157905909232795},{"text":"Fifth of eight of nine this month.","start":143.8,"end":146.22,"sentiment":"neutral","sentiment_score":0.031687065426792414},{"text":"Please.","start":149.48,"end":149.98,"sentiment":"neutral","sentiment_score":0.06423458456993103}],"sentiment":"neutral","sentiment_score":0.0175002308147352,"num_words":23,"start":136.325,"end":149.98},{"sentences":[{"text":"Under the very basic one, they have give me some freebies because that yeah.","start":170.42,"end":177.78,"sentiment":"neutral","sentiment_score":0.2941083828253405},{"text":"The property sponsored my building establishment.","start":177.78,"end":181.23999,"sentiment":"neutral","sentiment_score":0.2947392786542575},{"text":"So I got some discount on these.","start":181.54,"end":184.735,"sentiment":"positive","sentiment_score":0.3703168843473707},{"text":"It's $67 things.","start":184.795,"end":186.89499,"sentiment":"neutral","sentiment_score":0.1372643063465754},{"text":"Oh, okay.","start":191.83499,"end":192.315,"sentiment":"neutral","sentiment_score":0.05727722309529781}],"sentiment":"neutral","sentiment_score":0.28139120584819466,"num_words":32,"start":170.42,"end":192.315},{"sentences":[{"text":"Okay.","start":192.315,"end":192.635,"sentiment":"neutral","sentiment_score":0.03158973157405853},{"text":"First, I I used that BPAY.","start":192.635,"end":194.73,"sentiment":"neutral","sentiment_score":0.07348418980836868},{"text":"I used BPAY.","start":195.05,"end":196.19,"sentiment":"neutral","sentiment_score":0.046709386010964714},{"text":"Please.","start":243.24501,"end":243.565,"sentiment":"neutral","sentiment_score":0.010690026916563513},{"text":"Please.","start":243.565,"end":244.065,"sentiment":"neutral","sentiment_score":0.007719389162957668}],"sentiment":"neutral","sentiment_score":0.05258603704472383,"num_words":12,"start":192.315,"end":244.065},{"sentences":[{"text":"No no worries.","start":244.365,"end":245.32501,"sentiment":"neutral","sentiment_score":0.04287291939059893},{"text":"No worries.","start":245.32501,"end":245.985,"sentiment":"neutral","sentiment_score":0.08894767984747887},{"text":"No.","start":305.765,"end":305.92502,"sentiment":"neutral","sentiment_score":-0.227338045835495},{"text":"Only be paid, But they have charged me twice.","start":305.92502,"end":308.37997,"sentiment":"negative","sentiment_score":-0.48703958921962315},{"text":"The thing is that, previously, I talked to with one of your customer care to make a fixed card payment, but, it was not finalized.","start":308.37997,"end":316.96,"sentiment":"neutral","sentiment_score":-0.2880649584531784}],"sentiment":"neutral","sentiment_score":-0.2876451048068702,"num_words":40,"start":244.365,"end":316.96},{"sentences":[{"text":"So the thing is, yes, I think for the next month's credit, it so you will probably take it from that, I think, that reserve.","start":327.995,"end":337.4,"sentiment":"neutral","sentiment_score":0.2438554573059082},{"text":"And hopefully, next month, I will not gonna pay it.","start":338.18,"end":340.58,"sentiment":"neutral","sentiment_score":-0.181357479095459},{"text":"So similar accounts the debt bill would be similar.","start":340.58,"end":343.48,"sentiment":"neutral","sentiment_score":-0.08353309002187517},{"text":"So for next month, use that thing.","start":343.54,"end":345.795,"sentiment":"neutral","sentiment_score":0.006970496049949101},{"text":"Okay?","start":357.71503,"end":358.195,"sentiment":"neutral","sentiment_score":0.013972192071378233}],"sentiment":"neutral","sentiment_score":0.06911114415225501,"num_words":52,"start":327.995,"end":358.195},{"sentences":[{"text":"No.","start":358.195,"end":358.355,"sentiment":"neutral","sentiment_score":-0.09375081956386566},{"text":"No.","start":358.355,"end":358.515,"sentiment":"neutral","sentiment_score":-0.08837881684303284},{"text":"For the next month, I will not gonna use anything because already I have 57 in my account.","start":358.515,"end":362.72998,"sentiment":"neutral","sentiment_score":-0.07877107947650883},{"text":"So you we just take the money from there.","start":362.72998,"end":364.83,"sentiment":"neutral","sentiment_score":-0.002827917536099752},{"text":"Just make a note over there.","start":365.21,"end":366.65,"sentiment":"neutral","sentiment_score":0.024848833680152893}],"sentiment":"neutral","sentiment_score":-0.04218192350651537,"num_words":35,"start":358.195,"end":366.65},{"sentences":[{"text":"No.","start":366.65,"end":366.81,"sentiment":"neutral","sentiment_score":-0.025627950206398964},{"text":"That will be easier for not only me, but but also for you also.","start":366.81,"end":370.19,"sentiment":"neutral","sentiment_score":0.090828912332654},{"text":"Okay.","start":395.94,"end":396.26,"sentiment":"neutral","sentiment_score":0.04256307706236839},{"text":"No no worry.","start":396.26,"end":397.06,"sentiment":"neutral","sentiment_score":0.07452186942100525},{"text":"Plus, please write it down for the next month.","start":397.06,"end":399.06,"sentiment":"neutral","sentiment_score":0.054683969252639346}],"sentiment":"neutral","sentiment_score":0.07158075825178198,"num_words":28,"start":366.65,"end":399.06},{"sentences":[{"text":"Bill is already paid.","start":399.06,"end":400.26,"sentiment":"neutral","sentiment_score":0.021308239549398422},{"text":"Okay?","start":400.26,"end":400.76,"sentiment":"neutral","sentiment_score":0.007408569566905499},{"text":"For the next month.","start":401.62,"end":402.76,"sentiment":"neutral","sentiment_score":0.008728016400709748},{"text":"Okay.","start":402.82,"end":403.22,"sentiment":"neutral","sentiment_score":0.023955967277288437},{"text":"Okay.","start":403.22,"end":403.38,"sentiment":"neutral","sentiment_score":0.01991867460310459}],"sentiment":"neutral","sentiment_score":0.015584385022521019,"num_words":11,"start":399.06,"end":403.38},{"sentences":[{"text":"No worries.","start":403.38,"end":405.04498,"sentiment":"neutral","sentiment_score":-0.013607119210064411},{"text":"Okay.","start":405.10498,"end":405.345,"sentiment":"neutral","sentiment_score":0.03416280448436737},{"text":"And I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things.","start":405.345,"end":414.485,"sentiment":"neutral","sentiment_score":-0.18249201445052257},{"text":"Ensure it.","start":414.705,"end":415.76498,"sentiment":"neutral","sentiment_score":0.03623551782220602},{"text":"Have a nice day.","start":417.905,"end":418.965,"sentiment":"positive","sentiment_score":0.4279406890273094}],"sentiment":"neutral","sentiment_score":-0.08438885765416282,"num_words":35,"start":403.38,"end":418.965},{"sentences":[{"text":"Bye.","start":419.10498,"end":419.425,"sentiment":"neutral","sentiment_score":0.24355104565620425},{"text":"Take care of yourself.","start":419.425,"end":421.85895,"sentiment":"positive","sentiment_score":0.5147832483053207},{"text":"Bye.","start":421.85895,"end":422.35895,"sentiment":"neutral","sentiment_score":0.31381773948669434}],"sentiment":"positive","sentiment_score":0.4360836297273636,"num_words":6,"start":419.10498,"end":422.35895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary.\n\nChannel 1: Hello. Hi.\n\nChannel 0: May I\n\nChannel 1: I'm\n\nChannel 0: have\n\nChannel 1: doctor\n\nChannel 0: your name,\n\nChannel 1: Raffid.\n\nChannel 0: please?\n\nChannel 1: I'm I've received an I've received a receipt from the Eirtel. And the thing is that they have charged me twice in a month. So would you please check up with it?\n\nChannel 0: Mhmm. Thank you so much for that information. Just wanna make sure that we're on the same page. You're calling in regarding the possible duplicate charges on your account, and you received a notification from Airtel as well. Correct?\n\nChannel 1: And the thing is that I have received I have received two payment receipt.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: No worries. I'll be more than happy to check on that. Could you provide me the name associated on the account, please?\n\nChannel 1: Okay. My name is Mashur Raffid, m a s r u r, Raffid. My address is 42387 Gozer Street, Gangolin 2912. Yes.\n\nChannel 0: It is matched for Raveed. Alright. Thank you so much for\n\nChannel 1: Yes. First receipt was\n\nChannel 0: yeah.\n\nChannel 1: in the 8 and another invoice in the 5.\n\nChannel 0: Alright. Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please?\n\nChannel 1: Twenty first that goes to 1990\n\nChannel 0: Thank you so much, Mashford.\n\nChannel 1: '7.\n\nChannel 0: And let me check on your account. Hold on. And can you tell me the date of the duplicate charges?\n\nChannel 1: First one is the fifth. Second one is the '8.\n\nChannel 0: Okay.\n\nChannel 1: Fifth of nine this\n\nChannel 0: Okay.\n\nChannel 1: month. Fifth of\n\nChannel 0: Mhmm.\n\nChannel 1: eight of nine this month.\n\nChannel 0: Yeah. Just give me one second. Let me just see here.\n\nChannel 1: Please.\n\nChannel 0: Mhmm. Let me confirm both transactions. If I may ask what type of card did you use to to make a payment?\n\nChannel 1: Under the very basic one, they have give me some freebies because that yeah. The property sponsored my building establishment. So I got some discount on these. It's\n\nChannel 0: Mhmm.\n\nChannel 1: $67 things.\n\nChannel 0: Yeah. How about the type of payment method that you\n\nChannel 1: Oh,\n\nChannel 0: use\n\nChannel 1: okay.\n\nChannel 0: to make\n\nChannel 1: Okay.\n\nChannel 0: a payment?\n\nChannel 1: First, I I used that BPAY. I used BPAY.\n\nChannel 0: D pay. Okay. Let me just check here. Okay. Let me see.\n\nLet me also\n\nChannel 1: Please.\n\nChannel 0: check\n\nChannel 1: Please.\n\nChannel 0: on your account\n\nChannel 1: No\n\nChannel 0: further.\n\nChannel 1: no worries. No worries.\n\nChannel 0: Sure. Mhmm. Actually, yes. Let me let me check here in your account, the documents. Documents.\n\nSeptember 8 and September 5. Two seven five. So you also pay for DPAY. Right? I mean, is that the only transaction that is supposed to happen to for you to make a payment, or there is no credit card should be used in making a payment for this month?\n\nChannel 1: No. Only be paid, But they have charged me twice. The thing is that, previously, I talked to with one of your customer care to make a fixed card payment, but, it was not finalized.\n\nChannel 0: Yeah. Okay. Yes. No worries. For this one, this is going to be, you know, credited on your account if you would like.\n\nChannel 1: So the thing is, yes, I think for the next month's credit, it so you will probably\n\nChannel 0: Yes.\n\nChannel 1: take it from that, I think, that reserve. And\n\nChannel 0: Yeah.\n\nChannel 1: hopefully, next month, I will not gonna pay it. So similar accounts the debt bill would be similar. So for next month, use that thing.\n\nChannel 0: Oh, okay. So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY. So that's what happened. But for the next month, are you going to use the BPAY again\n\nChannel 1: Okay?\n\nChannel 0: or\n\nChannel 1: No.\n\nChannel 0: just\n\nChannel 1: No. For\n\nChannel 0: the\n\nChannel 1: the next month, I\n\nChannel 0: card?\n\nChannel 1: will not gonna use anything because already I have 57\n\nChannel 0: Paid.\n\nChannel 1: in my account. So you we just take\n\nChannel 0: Mhmm.\n\nChannel 1: the money from there.\n\nChannel 0: Yeah.\n\nChannel 1: Just make\n\nChannel 0: Yeah.\n\nChannel 1: a note over there. No. That will be\n\nChannel 0: Yes.\n\nChannel 1: easier for not only me, but but also for you also.\n\nChannel 0: Mhmm. Well, thank you so much for letting us know about this. No worries. Payments for the next month will also I mean, your second payment for this month will already credited on your account, so you should not be receiving any invoice. But if in any case that you're gonna receive an invoice, please know that that is a system generated, and you just have to disregard it.\n\nChannel 1: Okay.\n\nChannel 0: Alright?\n\nChannel 1: No no worry. Plus, please write it down for the next month. Bill is already paid. Okay?\n\nChannel 0: Yes.\n\nChannel 1: For the next month. Okay. Okay. No\n\nChannel 0: Yes.\n\nChannel 1: worries. Okay.\n\nChannel 0: Thank\n\nChannel 1: And\n\nChannel 0: you so much.\n\nChannel 1: I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things. Ensure\n\nChannel 0: Yep. Yep.\n\nChannel 1: it.\n\nChannel 0: Yep. No worries. Yeah. Yeah. Yeah.\n\nNo worries.\n\nChannel 1: Have a nice day. Bye.\n\nChannel 0: Yeah.\n\nChannel 1: Take\n\nChannel 0: Thank\n\nChannel 1: care of\n\nChannel 0: you so much. Have a great day again.\n\nChannel 1: yourself. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.8799999,"end":4.16,"sentiment":"positive","sentiment_score":0.48074235320091246},{"text":"My name is Mary.","start":4.16,"end":5.12,"sentiment":"positive","sentiment_score":0.4056490436196327}],"sentiment":"positive","sentiment_score":0.4473675489425659,"channel":0,"num_words":9,"start":2.8799999,"end":5.12},{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.12128674238920212},{"text":"Hi.","start":5.12,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.08368776738643646}],"sentiment":"neutral","sentiment_score":0.10248725488781929,"channel":1,"num_words":2,"start":4.7999997,"end":5.2799997},{"sentences":[{"text":"May I","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.07069399021565914}],"sentiment":"neutral","sentiment_score":0.07069399021565914,"channel":0,"num_words":2,"start":5.12,"end":5.3599997},{"sentences":[{"text":"I'm","start":5.2799997,"end":5.44,"sentiment":"neutral","sentiment_score":0.049495529383420944}],"sentiment":"neutral","sentiment_score":0.049495529383420944,"channel":1,"num_words":1,"start":5.2799997,"end":5.44},{"sentences":[{"text":"have","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.044586509466171265}],"sentiment":"neutral","sentiment_score":0.044586509466171265,"channel":0,"num_words":1,"start":5.3599997,"end":5.52},{"sentences":[{"text":"doctor","start":5.44,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.06287474930286407}],"sentiment":"neutral","sentiment_score":0.06287474930286407,"channel":1,"num_words":1,"start":5.44,"end":5.7599998},{"sentences":[{"text":"your name,","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.05346965044736862}],"sentiment":"neutral","sentiment_score":0.05346965044736862,"channel":0,"num_words":2,"start":5.52,"end":5.92},{"sentences":[{"text":"Raffid.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.0927191898226738}],"sentiment":"neutral","sentiment_score":0.0927191898226738,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"please?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.07325325906276703}],"sentiment":"neutral","sentiment_score":0.07325325906276703,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"I'm I've received an I've received a receipt from the Eirtel.","start":6.3199997,"end":12.9,"sentiment":"neutral","sentiment_score":-0.09486953609369018},{"text":"And the thing is that they have charged me twice in a month.","start":13.474999,"end":19.255,"sentiment":"negative","sentiment_score":-0.3574790713878778},{"text":"So would you please check up with it?","start":19.555,"end":21.574999,"sentiment":"neutral","sentiment_score":-0.13888467475771904}],"sentiment":"neutral","sentiment_score":-0.21255844447296113,"channel":1,"num_words":32,"start":6.3199997,"end":21.574999},{"sentences":[{"text":"Mhmm.","start":22.914999,"end":23.414999,"sentiment":"neutral","sentiment_score":-0.03109278343617916},{"text":"Thank you so much for that information.","start":23.634998,"end":25.474998,"sentiment":"positive","sentiment_score":0.4228508472442627},{"text":"Just wanna make sure that we're on the same page.","start":25.474998,"end":27.474998,"sentiment":"neutral","sentiment_score":0.21149707287549974},{"text":"You're calling in regarding the possible duplicate charges on your account, and you received a notification from Airtel as well.","start":27.474998,"end":35.61,"sentiment":"neutral","sentiment_score":-0.030053869006223977},{"text":"Correct?","start":35.61,"end":36.11,"sentiment":"neutral","sentiment_score":0.015232183039188383}],"sentiment":"neutral","sentiment_score":0.11430740202418886,"channel":0,"num_words":39,"start":22.914999,"end":36.11},{"sentences":[{"text":"And the thing is that I have received I have received two payment receipt.","start":36.35,"end":40.45,"sentiment":"neutral","sentiment_score":-0.05721233891589301}],"sentiment":"neutral","sentiment_score":-0.05721233891589301,"channel":1,"num_words":14,"start":36.35,"end":40.45},{"sentences":[{"text":"Okay.","start":41.37,"end":41.87,"sentiment":"neutral","sentiment_score":0.06684989482164383}],"sentiment":"neutral","sentiment_score":0.06684989482164383,"channel":0,"num_words":1,"start":41.37,"end":41.87},{"sentences":[{"text":"Okay.","start":41.71,"end":41.955,"sentiment":"neutral","sentiment_score":0.08933620154857635}],"sentiment":"neutral","sentiment_score":0.08933620154857635,"channel":1,"num_words":1,"start":41.71,"end":41.955},{"sentences":[{"text":"No worries.","start":42.01,"end":42.57,"sentiment":"neutral","sentiment_score":0.18761157989501953},{"text":"I'll be more than happy to check on that.","start":42.57,"end":44.565,"sentiment":"positive","sentiment_score":0.4782273901833428},{"text":"Could you provide me the name associated on the account, please?","start":44.885,"end":47.945,"sentiment":"neutral","sentiment_score":0.13102179088375784}],"sentiment":"neutral","sentiment_score":0.27820497141643,"channel":0,"num_words":22,"start":42.01,"end":47.945},{"sentences":[{"text":"Okay.","start":47.875,"end":48.375,"sentiment":"neutral","sentiment_score":0.04961589723825455},{"text":"My name is Mashur Raffid, m a s r u r, Raffid.","start":48.595,"end":52.695,"sentiment":"neutral","sentiment_score":0.04760127328336239},{"text":"My address is 42387 Gozer Street, Gangolin 2912.","start":53.315002,"end":58.6,"sentiment":"neutral","sentiment_score":0.04179409705102444},{"text":"Yes.","start":68.195,"end":68.695,"sentiment":"neutral","sentiment_score":0.06204249709844589}],"sentiment":"neutral","sentiment_score":0.04623756591569294,"channel":1,"num_words":22,"start":47.875,"end":68.695},{"sentences":[{"text":"It is matched for Raveed.","start":69.605,"end":71.145004,"sentiment":"neutral","sentiment_score":0.04528602883219719},{"text":"Alright.","start":81.845,"end":82.245,"sentiment":"neutral","sentiment_score":0.12812578678131104},{"text":"Thank you so much for","start":82.245,"end":84.549995,"sentiment":"neutral","sentiment_score":0.31524378061294556}],"sentiment":"neutral","sentiment_score":0.17552498490972954,"channel":0,"num_words":11,"start":69.605,"end":84.549995},{"sentences":[{"text":"Yes.","start":85.13,"end":85.60999,"sentiment":"neutral","sentiment_score":0.21092835068702695},{"text":"First receipt was","start":85.60999,"end":86.729996,"sentiment":"neutral","sentiment_score":0.09489379574855168}],"sentiment":"neutral","sentiment_score":0.12390243448317051,"channel":1,"num_words":4,"start":85.13,"end":86.729996},{"sentences":[{"text":"yeah.","start":86.53,"end":87.03,"sentiment":"neutral","sentiment_score":0.06758441030979156}],"sentiment":"neutral","sentiment_score":0.06758441030979156,"channel":0,"num_words":1,"start":86.53,"end":87.03},{"sentences":[{"text":"in the 8 and another invoice in the 5.","start":86.729996,"end":90.67,"sentiment":"neutral","sentiment_score":0.04407296536697282}],"sentiment":"neutral","sentiment_score":0.04407296536697282,"channel":1,"num_words":9,"start":86.729996,"end":90.67},{"sentences":[{"text":"Alright.","start":91.57,"end":92.07,"sentiment":"neutral","sentiment_score":0.057239681482315063},{"text":"Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please?","start":92.29,"end":109.02,"sentiment":"neutral","sentiment_score":0.0016560341535630276}],"sentiment":"neutral","sentiment_score":0.0027677071001380683,"channel":0,"num_words":50,"start":91.57,"end":109.02},{"sentences":[{"text":"Twenty first that goes to 1990","start":109.715,"end":111.63,"sentiment":"neutral","sentiment_score":0.0113339403954645}],"sentiment":"neutral","sentiment_score":0.0113339403954645,"channel":1,"num_words":6,"start":109.715,"end":111.63},{"sentences":[{"text":"Thank you so much, Mashford.","start":112.46,"end":113.92,"sentiment":"positive","sentiment_score":0.33720324337482455}],"sentiment":"positive","sentiment_score":0.33720324337482455,"channel":0,"num_words":5,"start":112.46,"end":113.92},{"sentences":[{"text":"'7.","start":113.63,"end":114.13,"sentiment":"neutral","sentiment_score":0.10377414524555206}],"sentiment":"neutral","sentiment_score":0.10377414524555206,"channel":1,"num_words":1,"start":113.63,"end":114.13},{"sentences":[{"text":"And let me check on your account.","start":115.02,"end":117.759995,"sentiment":"neutral","sentiment_score":0.06210213420646531},{"text":"Hold on.","start":120.38,"end":121.2,"sentiment":"neutral","sentiment_score":0.03637212701141834},{"text":"And can you tell me the date of the duplicate charges?","start":132.565,"end":135.305,"sentiment":"neutral","sentiment_score":0.011395258998328989}],"sentiment":"neutral","sentiment_score":0.031640352122485636,"channel":0,"num_words":20,"start":115.02,"end":135.305},{"sentences":[{"text":"First one is the fifth.","start":136.325,"end":137.685,"sentiment":"neutral","sentiment_score":0.004871643520891667},{"text":"Second one is the '8.","start":137.685,"end":139.145,"sentiment":"neutral","sentiment_score":0.01426270380616188}],"sentiment":"neutral","sentiment_score":0.009567173663526773,"channel":1,"num_words":10,"start":136.325,"end":139.145},{"sentences":[{"text":"Okay.","start":140.005,"end":140.46,"sentiment":"neutral","sentiment_score":0.011807330884039402}],"sentiment":"neutral","sentiment_score":0.011807330884039402,"channel":0,"num_words":1,"start":140.005,"end":140.46},{"sentences":[{"text":"Fifth of nine this","start":141.44499,"end":143.02,"sentiment":"neutral","sentiment_score":0.004979193676263094}],"sentiment":"neutral","sentiment_score":0.004979193676263094,"channel":1,"num_words":4,"start":141.44499,"end":143.02},{"sentences":[{"text":"Okay.","start":142.78001,"end":143.28001,"sentiment":"neutral","sentiment_score":0.006478160619735718}],"sentiment":"neutral","sentiment_score":0.006478160619735718,"channel":0,"num_words":1,"start":142.78001,"end":143.28001},{"sentences":[{"text":"month.","start":143.4,"end":143.8,"sentiment":"neutral","sentiment_score":0.0008727548411116004},{"text":"Fifth of","start":143.8,"end":144.44,"sentiment":"neutral","sentiment_score":0.03822733834385872}],"sentiment":"neutral","sentiment_score":0.02577581050960968,"channel":1,"num_words":3,"start":143.4,"end":144.44},{"sentences":[{"text":"Mhmm.","start":144.38,"end":144.88,"sentiment":"neutral","sentiment_score":0.025650955736637115}],"sentiment":"neutral","sentiment_score":0.025650955736637115,"channel":0,"num_words":1,"start":144.38,"end":144.88},{"sentences":[{"text":"eight of nine this month.","start":144.76,"end":146.22,"sentiment":"neutral","sentiment_score":0.029070956259965898}],"sentiment":"neutral","sentiment_score":0.029070956259965898,"channel":1,"num_words":5,"start":144.76,"end":146.22},{"sentences":[{"text":"Yeah.","start":146.70001,"end":147.1,"sentiment":"neutral","sentiment_score":0.09614762663841248},{"text":"Just give me one second.","start":147.1,"end":148.06001,"sentiment":"neutral","sentiment_score":0.10036143958568573},{"text":"Let me just see here.","start":148.06001,"end":149.28,"sentiment":"neutral","sentiment_score":0.06386481896042824}],"sentiment":"neutral","sentiment_score":0.08338899266990749,"channel":0,"num_words":11,"start":146.70001,"end":149.28},{"sentences":[{"text":"Please.","start":149.48,"end":149.98,"sentiment":"neutral","sentiment_score":0.06423458456993103}],"sentiment":"neutral","sentiment_score":0.06423458456993103,"channel":1,"num_words":1,"start":149.48,"end":149.98},{"sentences":[{"text":"Mhmm.","start":151.34001,"end":151.84001,"sentiment":"neutral","sentiment_score":0.04329732432961464},{"text":"Let me confirm both transactions.","start":155.725,"end":157.985,"sentiment":"neutral","sentiment_score":0.06956734731793404},{"text":"If I may ask what type of card did you use to to make a payment?","start":165.725,"end":169.26,"sentiment":"neutral","sentiment_score":0.02844404149800539}],"sentiment":"neutral","sentiment_score":0.038465396585789596,"channel":0,"num_words":22,"start":151.34001,"end":169.26},{"sentences":[{"text":"Under the very basic one, they have give me some freebies because that yeah.","start":170.42,"end":177.78,"sentiment":"neutral","sentiment_score":0.2941083828253405},{"text":"The property sponsored my building establishment.","start":177.78,"end":181.23999,"sentiment":"neutral","sentiment_score":0.2947392786542575},{"text":"So I got some discount on these.","start":181.54,"end":184.735,"sentiment":"positive","sentiment_score":0.3703168843473707},{"text":"It's","start":184.795,"end":185.275,"sentiment":"neutral","sentiment_score":0.1943659782409668}],"sentiment":"neutral","sentiment_score":0.30973347143403124,"channel":1,"num_words":28,"start":170.42,"end":185.275},{"sentences":[{"text":"Mhmm.","start":185.045,"end":185.545,"sentiment":"neutral","sentiment_score":0.08276693522930145}],"sentiment":"neutral","sentiment_score":0.08276693522930145,"channel":0,"num_words":1,"start":185.045,"end":185.545},{"sentences":[{"text":"$67 things.","start":185.275,"end":186.89499,"sentiment":"neutral","sentiment_score":0.10871347039937973}],"sentiment":"neutral","sentiment_score":0.10871347039937973,"channel":1,"num_words":2,"start":185.275,"end":186.89499},{"sentences":[{"text":"Yeah.","start":187.92499,"end":188.245,"sentiment":"neutral","sentiment_score":0.05669132620096207},{"text":"How about the type of payment method that you","start":188.245,"end":191.845,"sentiment":"neutral","sentiment_score":0.019925847028692562}],"sentiment":"neutral","sentiment_score":0.023602394945919515,"channel":0,"num_words":10,"start":187.92499,"end":191.845},{"sentences":[{"text":"Oh,","start":191.83499,"end":192.075,"sentiment":"neutral","sentiment_score":0.04438534006476402}],"sentiment":"neutral","sentiment_score":0.04438534006476402,"channel":1,"num_words":1,"start":191.83499,"end":192.075},{"sentences":[{"text":"use","start":191.845,"end":192.165,"sentiment":"neutral","sentiment_score":0.05786801129579544}],"sentiment":"neutral","sentiment_score":0.05786801129579544,"channel":0,"num_words":1,"start":191.845,"end":192.165},{"sentences":[{"text":"okay.","start":192.075,"end":192.315,"sentiment":"neutral","sentiment_score":0.0701691061258316}],"sentiment":"neutral","sentiment_score":0.0701691061258316,"channel":1,"num_words":1,"start":192.075,"end":192.315},{"sentences":[{"text":"to make","start":192.165,"end":192.485,"sentiment":"neutral","sentiment_score":0.031524029560387135}],"sentiment":"neutral","sentiment_score":0.031524029560387135,"channel":0,"num_words":2,"start":192.165,"end":192.485},{"sentences":[{"text":"Okay.","start":192.315,"end":192.635,"sentiment":"neutral","sentiment_score":0.03158973157405853}],"sentiment":"neutral","sentiment_score":0.03158973157405853,"channel":1,"num_words":1,"start":192.315,"end":192.635},{"sentences":[{"text":"a payment?","start":192.485,"end":193.065,"sentiment":"neutral","sentiment_score":0.025728657841682434}],"sentiment":"neutral","sentiment_score":0.025728657841682434,"channel":0,"num_words":2,"start":192.485,"end":193.065},{"sentences":[{"text":"First, I I used that BPAY.","start":192.635,"end":194.73,"sentiment":"neutral","sentiment_score":0.07348418980836868},{"text":"I used BPAY.","start":195.05,"end":196.19,"sentiment":"neutral","sentiment_score":0.046709386010964714}],"sentiment":"neutral","sentiment_score":0.06455925520923403,"channel":1,"num_words":9,"start":192.635,"end":196.19},{"sentences":[{"text":"D pay.","start":197.28499,"end":198.025,"sentiment":"neutral","sentiment_score":0.0317323412746191},{"text":"Okay.","start":200.22,"end":200.72,"sentiment":"neutral","sentiment_score":0.05211905390024185},{"text":"Let me just check here.","start":201.1,"end":202.8,"sentiment":"neutral","sentiment_score":0.04286216124892235},{"text":"Okay.","start":213.38501,"end":213.88501,"sentiment":"neutral","sentiment_score":0.0385192334651947},{"text":"Let me see.","start":241.73,"end":242.625,"sentiment":"neutral","sentiment_score":0.030407925446828205}],"sentiment":"neutral","sentiment_score":0.038303129374980927,"channel":0,"num_words":12,"start":197.28499,"end":242.625},{"sentences":[{"text":"Let me also","start":242.705,"end":243.425,"sentiment":"neutral","sentiment_score":0.02157656817386548}],"sentiment":"neutral","sentiment_score":0.02157656817386548,"channel":0,"num_words":3,"start":242.705,"end":243.425},{"sentences":[{"text":"Please.","start":243.24501,"end":243.565,"sentiment":"neutral","sentiment_score":0.010690026916563513}],"sentiment":"neutral","sentiment_score":0.010690026916563513,"channel":1,"num_words":1,"start":243.24501,"end":243.565},{"sentences":[{"text":"check","start":243.425,"end":243.585,"sentiment":"neutral","sentiment_score":0.010174136608839037}],"sentiment":"neutral","sentiment_score":0.010174136608839037,"channel":0,"num_words":1,"start":243.425,"end":243.585},{"sentences":[{"text":"Please.","start":243.565,"end":244.065,"sentiment":"neutral","sentiment_score":0.007719389162957668}],"sentiment":"neutral","sentiment_score":0.007719389162957668,"channel":1,"num_words":1,"start":243.565,"end":244.065},{"sentences":[{"text":"on your account","start":243.585,"end":244.465,"sentiment":"neutral","sentiment_score":0.018878933042287827}],"sentiment":"neutral","sentiment_score":0.018878933042287827,"channel":0,"num_words":3,"start":243.585,"end":244.465},{"sentences":[{"text":"No","start":244.365,"end":244.765,"sentiment":"neutral","sentiment_score":0.028688490390777588}],"sentiment":"neutral","sentiment_score":0.028688490390777588,"channel":1,"num_words":1,"start":244.365,"end":244.765},{"sentences":[{"text":"further.","start":244.465,"end":244.965,"sentiment":"neutral","sentiment_score":0.018178706988692284}],"sentiment":"neutral","sentiment_score":0.018178706988692284,"channel":0,"num_words":1,"start":244.465,"end":244.965},{"sentences":[{"text":"no worries.","start":244.765,"end":245.32501,"sentiment":"neutral","sentiment_score":0.049965133890509605},{"text":"No worries.","start":245.32501,"end":245.985,"sentiment":"neutral","sentiment_score":0.08894767984747887}],"sentiment":"neutral","sentiment_score":0.06945640686899424,"channel":1,"num_words":4,"start":244.765,"end":245.985},{"sentences":[{"text":"Sure.","start":245.505,"end":246.005,"sentiment":"neutral","sentiment_score":0.1422002762556076},{"text":"Mhmm.","start":246.705,"end":247.205,"sentiment":"neutral","sentiment_score":0.07643063366413116},{"text":"Actually, yes.","start":248.065,"end":249.045,"sentiment":"neutral","sentiment_score":0.08016858249902725},{"text":"Let me let me check here in your account, the documents.","start":250.705,"end":254.64,"sentiment":"neutral","sentiment_score":0.06191910329190167},{"text":"Documents.","start":262.88,"end":263.38,"sentiment":"neutral","sentiment_score":0.01913310214877129}],"sentiment":"neutral","sentiment_score":0.06745070707984269,"channel":0,"num_words":16,"start":245.505,"end":263.38},{"sentences":[{"text":"September 8 and September 5.","start":264.24,"end":266.58002,"sentiment":"neutral","sentiment_score":0.017772476188838482},{"text":"Two seven five.","start":279.135,"end":280.43,"sentiment":"neutral","sentiment_score":0.02285259837905566},{"text":"So you also pay for DPAY.","start":280.49,"end":292.35,"sentiment":"neutral","sentiment_score":0.06752290576696396},{"text":"Right?","start":292.41,"end":292.72998,"sentiment":"neutral","sentiment_score":0.0672091394662857},{"text":"I mean, is that the only transaction that is supposed to happen to for you to make a payment, or there is no credit card should be used in making a payment for this month?","start":292.72998,"end":305.17502,"sentiment":"neutral","sentiment_score":0.017507204892379898}],"sentiment":"neutral","sentiment_score":0.024850378427654505,"channel":0,"num_words":50,"start":264.24,"end":305.17502},{"sentences":[{"text":"No.","start":305.765,"end":305.92502,"sentiment":"neutral","sentiment_score":-0.227338045835495},{"text":"Only be paid, But they have charged me twice.","start":305.92502,"end":308.37997,"sentiment":"negative","sentiment_score":-0.48703958921962315},{"text":"The thing is that, previously, I talked to with one of your customer care to make a fixed card payment, but, it was not finalized.","start":308.37997,"end":316.96,"sentiment":"neutral","sentiment_score":-0.2880649584531784}],"sentiment":"negative","sentiment_score":-0.33749480886118755,"channel":1,"num_words":35,"start":305.765,"end":316.96},{"sentences":[{"text":"Yeah.","start":317.59,"end":318.09,"sentiment":"neutral","sentiment_score":-0.004738040268421173},{"text":"Okay.","start":318.47,"end":318.97,"sentiment":"neutral","sentiment_score":0.06009337678551674},{"text":"Yes.","start":320.55,"end":320.95,"sentiment":"neutral","sentiment_score":0.13008219003677368},{"text":"No worries.","start":320.95,"end":321.59,"sentiment":"neutral","sentiment_score":0.16449153423309326},{"text":"For this one, this is going to be, you know, credited on your account if you would like.","start":321.59,"end":327.85498,"sentiment":"neutral","sentiment_score":0.3213466587993834}],"sentiment":"neutral","sentiment_score":0.27385480232212855,"channel":0,"num_words":23,"start":317.59,"end":327.85498},{"sentences":[{"text":"So the thing is, yes, I think for the next month's credit, it so you will probably","start":327.995,"end":332.655,"sentiment":"neutral","sentiment_score":0.27471551386749044}],"sentiment":"neutral","sentiment_score":0.27471551386749044,"channel":1,"num_words":17,"start":327.995,"end":332.655},{"sentences":[{"text":"Yes.","start":332.715,"end":333.215,"sentiment":"neutral","sentiment_score":0.1636473536491394}],"sentiment":"neutral","sentiment_score":0.1636473536491394,"channel":0,"num_words":1,"start":332.715,"end":333.215},{"sentences":[{"text":"take it from that, I think, that reserve.","start":332.875,"end":337.4,"sentiment":"neutral","sentiment_score":0.17827783711254597},{"text":"And","start":338.18,"end":338.5,"sentiment":"neutral","sentiment_score":0.137595534324646}],"sentiment":"neutral","sentiment_score":0.17375758124722374,"channel":1,"num_words":9,"start":332.875,"end":338.5},{"sentences":[{"text":"Yeah.","start":338.235,"end":338.61,"sentiment":"neutral","sentiment_score":0.018907394260168076}],"sentiment":"neutral","sentiment_score":0.018907394260168076,"channel":0,"num_words":1,"start":338.235,"end":338.61},{"sentences":[{"text":"hopefully, next month, I will not gonna pay it.","start":338.5,"end":340.58,"sentiment":"neutral","sentiment_score":-0.21679670280880398},{"text":"So similar accounts the debt bill would be similar.","start":340.58,"end":343.48,"sentiment":"neutral","sentiment_score":-0.08353309002187517},{"text":"So for next month, use that thing.","start":343.54,"end":345.795,"sentiment":"neutral","sentiment_score":0.006970496049949101}],"sentiment":"neutral","sentiment_score":-0.10616698652505875,"channel":1,"num_words":25,"start":338.5,"end":345.795},{"sentences":[{"text":"Oh, okay.","start":346.68997,"end":347.56998,"sentiment":"neutral","sentiment_score":0.07987144961953163},{"text":"So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY.","start":347.56998,"end":352.78998,"sentiment":"neutral","sentiment_score":0.09036180954426527},{"text":"So that's what happened.","start":353.115,"end":354.555,"sentiment":"neutral","sentiment_score":0.05987839959561825},{"text":"But for the next month, are you going to use the BPAY again","start":354.555,"end":357.91498,"sentiment":"neutral","sentiment_score":0.028827578115921754}],"sentiment":"neutral","sentiment_score":0.06618592830804679,"channel":0,"num_words":39,"start":346.68997,"end":357.91498},{"sentences":[{"text":"Okay?","start":357.71503,"end":358.195,"sentiment":"neutral","sentiment_score":0.013972192071378233}],"sentiment":"neutral","sentiment_score":0.013972192071378233,"channel":1,"num_words":1,"start":357.71503,"end":358.195},{"sentences":[{"text":"or","start":357.91498,"end":358.315,"sentiment":"neutral","sentiment_score":-0.017481541261076927}],"sentiment":"neutral","sentiment_score":-0.017481541261076927,"channel":0,"num_words":1,"start":357.91498,"end":358.315},{"sentences":[{"text":"No.","start":358.195,"end":358.355,"sentiment":"neutral","sentiment_score":-0.09375081956386566}],"sentiment":"neutral","sentiment_score":-0.09375081956386566,"channel":1,"num_words":1,"start":358.195,"end":358.355},{"sentences":[{"text":"just","start":358.315,"end":358.715,"sentiment":"neutral","sentiment_score":-0.06928855925798416}],"sentiment":"neutral","sentiment_score":-0.06928855925798416,"channel":0,"num_words":1,"start":358.315,"end":358.715},{"sentences":[{"text":"No.","start":358.355,"end":358.515,"sentiment":"neutral","sentiment_score":-0.08837881684303284},{"text":"For","start":358.515,"end":358.755,"sentiment":"neutral","sentiment_score":-0.05226432904601097}],"sentiment":"neutral","sentiment_score":-0.0703215729445219,"channel":1,"num_words":2,"start":358.355,"end":358.755},{"sentences":[{"text":"the","start":358.715,"end":359.215,"sentiment":"neutral","sentiment_score":-0.04296179115772247}],"sentiment":"neutral","sentiment_score":-0.04296179115772247,"channel":0,"num_words":1,"start":358.715,"end":359.215},{"sentences":[{"text":"the next month, I","start":358.755,"end":359.315,"sentiment":"neutral","sentiment_score":-0.03811382642015815}],"sentiment":"neutral","sentiment_score":-0.03811382642015815,"channel":1,"num_words":4,"start":358.755,"end":359.315},{"sentences":[{"text":"card?","start":359.275,"end":359.775,"sentiment":"neutral","sentiment_score":-0.04799322783946991}],"sentiment":"neutral","sentiment_score":-0.04799322783946991,"channel":0,"num_words":1,"start":359.275,"end":359.775},{"sentences":[{"text":"will not gonna use anything because already I have 57","start":359.315,"end":362.16998,"sentiment":"neutral","sentiment_score":-0.10926896817982197}],"sentiment":"neutral","sentiment_score":-0.10926896817982197,"channel":1,"num_words":10,"start":359.315,"end":362.16998},{"sentences":[{"text":"Paid.","start":362.155,"end":362.655,"sentiment":"neutral","sentiment_score":-0.05496511980891228}],"sentiment":"neutral","sentiment_score":-0.05496511980891228,"channel":0,"num_words":1,"start":362.155,"end":362.655},{"sentences":[{"text":"in my account.","start":362.16998,"end":362.72998,"sentiment":"neutral","sentiment_score":-0.040156704684098564},{"text":"So you we just take","start":362.72998,"end":363.77,"sentiment":"neutral","sentiment_score":0.001715409755706787}],"sentiment":"neutral","sentiment_score":-0.013986633159220219,"channel":1,"num_words":8,"start":362.16998,"end":363.77},{"sentences":[{"text":"Mhmm.","start":363.755,"end":364.255,"sentiment":"neutral","sentiment_score":-0.004686016123741865}],"sentiment":"neutral","sentiment_score":-0.004686016123741865,"channel":0,"num_words":1,"start":363.755,"end":364.255},{"sentences":[{"text":"the money from there.","start":363.77,"end":364.83,"sentiment":"neutral","sentiment_score":-0.008507076650857925}],"sentiment":"neutral","sentiment_score":-0.008507076650857925,"channel":1,"num_words":4,"start":363.77,"end":364.83},{"sentences":[{"text":"Yeah.","start":365.19498,"end":365.51498,"sentiment":"neutral","sentiment_score":0.03719805181026459}],"sentiment":"neutral","sentiment_score":0.03719805181026459,"channel":0,"num_words":1,"start":365.19498,"end":365.51498},{"sentences":[{"text":"Just make","start":365.21,"end":365.69,"sentiment":"neutral","sentiment_score":0.031224461272358894}],"sentiment":"neutral","sentiment_score":0.031224461272358894,"channel":1,"num_words":2,"start":365.21,"end":365.69},{"sentences":[{"text":"Yeah.","start":365.51498,"end":366.01498,"sentiment":"neutral","sentiment_score":0.036473192274570465}],"sentiment":"neutral","sentiment_score":0.036473192274570465,"channel":0,"num_words":1,"start":365.51498,"end":366.01498},{"sentences":[{"text":"a note over there.","start":365.69,"end":366.65,"sentiment":"neutral","sentiment_score":0.021661019884049892},{"text":"No.","start":366.65,"end":366.81,"sentiment":"neutral","sentiment_score":-0.025627950206398964},{"text":"That will be","start":366.81,"end":367.28998,"sentiment":"neutral","sentiment_score":-0.020296705265839893}],"sentiment":"neutral","sentiment_score":0.000015751691535115242,"channel":1,"num_words":8,"start":365.69,"end":367.28998},{"sentences":[{"text":"Yes.","start":367.275,"end":367.775,"sentiment":"neutral","sentiment_score":0.07993051409721375}],"sentiment":"neutral","sentiment_score":0.07993051409721375,"channel":0,"num_words":1,"start":367.275,"end":367.775},{"sentences":[{"text":"easier for not only me, but but also for you also.","start":367.28998,"end":370.19,"sentiment":"neutral","sentiment_score":0.12113589895042506}],"sentiment":"neutral","sentiment_score":0.12113589895042506,"channel":1,"num_words":11,"start":367.28998,"end":370.19},{"sentences":[{"text":"Mhmm.","start":370.78998,"end":371.03,"sentiment":"neutral","sentiment_score":0.10302738845348358},{"text":"Well, thank you so much for letting us know about this.","start":371.03,"end":373.90997,"sentiment":"positive","sentiment_score":0.5093930797143416},{"text":"No worries.","start":373.90997,"end":374.56998,"sentiment":"neutral","sentiment_score":0.19955557584762573},{"text":"Payments for the next month will also I mean, your second payment for this month will already credited on your account, so you should not be receiving any invoice.","start":375.83,"end":387.195,"sentiment":"neutral","sentiment_score":0.16000733524560928},{"text":"But if in any case that you're gonna receive an invoice, please know that that is a system generated, and you just have to disregard it.","start":387.195,"end":396.13,"sentiment":"neutral","sentiment_score":-0.06724406879108685}],"sentiment":"neutral","sentiment_score":0.13039607754436092,"channel":0,"num_words":69,"start":370.78998,"end":396.13},{"sentences":[{"text":"Okay.","start":395.94,"end":396.26,"sentiment":"neutral","sentiment_score":0.04256307706236839}],"sentiment":"neutral","sentiment_score":0.04256307706236839,"channel":1,"num_words":1,"start":395.94,"end":396.26},{"sentences":[{"text":"Alright?","start":396.13,"end":396.63,"sentiment":"neutral","sentiment_score":0.05534431338310242}],"sentiment":"neutral","sentiment_score":0.05534431338310242,"channel":0,"num_words":1,"start":396.13,"end":396.63},{"sentences":[{"text":"No no worry.","start":396.26,"end":397.06,"sentiment":"neutral","sentiment_score":0.07452186942100525},{"text":"Plus, please write it down for the next month.","start":397.06,"end":399.06,"sentiment":"neutral","sentiment_score":0.054683969252639346},{"text":"Bill is already paid.","start":399.06,"end":400.26,"sentiment":"neutral","sentiment_score":0.021308239549398422},{"text":"Okay?","start":400.26,"end":400.76,"sentiment":"neutral","sentiment_score":0.007408569566905499}],"sentiment":"neutral","sentiment_score":0.04755075642948642,"channel":1,"num_words":17,"start":396.26,"end":400.76},{"sentences":[{"text":"Yes.","start":401.57,"end":402.07,"sentiment":"neutral","sentiment_score":0.02520914003252983}],"sentiment":"neutral","sentiment_score":0.02520914003252983,"channel":0,"num_words":1,"start":401.57,"end":402.07},{"sentences":[{"text":"For the next month.","start":401.62,"end":402.76,"sentiment":"neutral","sentiment_score":0.008728016400709748},{"text":"Okay.","start":402.82,"end":403.22,"sentiment":"neutral","sentiment_score":0.023955967277288437},{"text":"Okay.","start":403.22,"end":403.38,"sentiment":"neutral","sentiment_score":0.01991867460310459},{"text":"No","start":403.38,"end":403.88,"sentiment":"neutral","sentiment_score":-0.0030663833022117615}],"sentiment":"neutral","sentiment_score":0.01081718916871718,"channel":1,"num_words":7,"start":401.62,"end":403.88},{"sentences":[{"text":"Yes.","start":403.65,"end":404.15,"sentiment":"neutral","sentiment_score":-0.021863188594579697}],"sentiment":"neutral","sentiment_score":-0.021863188594579697,"channel":0,"num_words":1,"start":403.65,"end":404.15},{"sentences":[{"text":"worries.","start":404.54498,"end":405.04498,"sentiment":"neutral","sentiment_score":-0.02414785511791706},{"text":"Okay.","start":405.10498,"end":405.345,"sentiment":"neutral","sentiment_score":0.03416280448436737}],"sentiment":"neutral","sentiment_score":0.005007474683225155,"channel":1,"num_words":2,"start":404.54498,"end":405.345},{"sentences":[{"text":"Thank","start":405.25,"end":405.57,"sentiment":"neutral","sentiment_score":0.1805059909820557}],"sentiment":"neutral","sentiment_score":0.1805059909820557,"channel":0,"num_words":1,"start":405.25,"end":405.57},{"sentences":[{"text":"And","start":405.345,"end":405.845,"sentiment":"neutral","sentiment_score":0.19395457208156583}],"sentiment":"neutral","sentiment_score":0.19395457208156583,"channel":1,"num_words":1,"start":405.345,"end":405.845},{"sentences":[{"text":"you so much.","start":405.57,"end":406.335,"sentiment":"neutral","sentiment_score":0.2586277524630229}],"sentiment":"neutral","sentiment_score":0.2586277524630229,"channel":0,"num_words":3,"start":405.57,"end":406.335},{"sentences":[{"text":"I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things.","start":406.065,"end":414.485,"sentiment":"neutral","sentiment_score":-0.19754987791180612},{"text":"Ensure","start":414.705,"end":415.205,"sentiment":"neutral","sentiment_score":0.008306620642542839}],"sentiment":"neutral","sentiment_score":-0.18963232027510038,"channel":1,"num_words":26,"start":406.065,"end":415.205},{"sentences":[{"text":"Yep.","start":414.82895,"end":415.14893,"sentiment":"neutral","sentiment_score":0.028650477528572083},{"text":"Yep.","start":415.14893,"end":415.30893,"sentiment":"neutral","sentiment_score":0.05128652602434158}],"sentiment":"neutral","sentiment_score":0.03996850177645683,"channel":0,"num_words":2,"start":414.82895,"end":415.30893},{"sentences":[{"text":"it.","start":415.26498,"end":415.76498,"sentiment":"neutral","sentiment_score":0.0641644150018692}],"sentiment":"neutral","sentiment_score":0.0641644150018692,"channel":1,"num_words":1,"start":415.26498,"end":415.76498},{"sentences":[{"text":"Yep.","start":415.30893,"end":415.62894,"sentiment":"neutral","sentiment_score":0.06763030588626862},{"text":"No worries.","start":415.62894,"end":416.18893,"sentiment":"neutral","sentiment_score":0.07851460576057434},{"text":"Yeah.","start":416.18893,"end":416.42892,"sentiment":"neutral","sentiment_score":0.10307171940803528},{"text":"Yeah.","start":416.42892,"end":416.66895,"sentiment":"neutral","sentiment_score":0.13380827009677887},{"text":"Yeah.","start":416.66895,"end":416.82895,"sentiment":"neutral","sentiment_score":0.1638083457946777}],"sentiment":"neutral","sentiment_score":0.10422464211781819,"channel":0,"num_words":6,"start":415.30893,"end":416.82895},{"sentences":[{"text":"No worries.","start":416.82895,"end":417.56894,"sentiment":"neutral","sentiment_score":0.2126753032207489}],"sentiment":"neutral","sentiment_score":0.2126753032207489,"channel":0,"num_words":2,"start":416.82895,"end":417.56894},{"sentences":[{"text":"Have a nice day.","start":417.905,"end":418.965,"sentiment":"positive","sentiment_score":0.4279406890273094},{"text":"Bye.","start":419.10498,"end":419.425,"sentiment":"neutral","sentiment_score":0.24355104565620425}],"sentiment":"positive","sentiment_score":0.3910627603530884,"channel":1,"num_words":5,"start":417.905,"end":419.425},{"sentences":[{"text":"Yeah.","start":419.30893,"end":419.62894,"sentiment":"neutral","sentiment_score":0.23287688195705417}],"sentiment":"neutral","sentiment_score":0.23287688195705417,"channel":0,"num_words":1,"start":419.30893,"end":419.62894},{"sentences":[{"text":"Take","start":419.425,"end":419.66498,"sentiment":"positive","sentiment_score":0.3608319163322449}],"sentiment":"positive","sentiment_score":0.3608319163322449,"channel":1,"num_words":1,"start":419.425,"end":419.66498},{"sentences":[{"text":"Thank","start":419.62894,"end":419.86893,"sentiment":"positive","sentiment_score":0.5541995167732239}],"sentiment":"positive","sentiment_score":0.5541995167732239,"channel":0,"num_words":1,"start":419.62894,"end":419.86893},{"sentences":[{"text":"care of","start":419.66498,"end":420.09894,"sentiment":"positive","sentiment_score":0.580686628818512}],"sentiment":"positive","sentiment_score":0.580686628818512,"channel":1,"num_words":2,"start":419.66498,"end":420.09894},{"sentences":[{"text":"you so much.","start":419.86893,"end":420.42892,"sentiment":"positive","sentiment_score":0.47894180317719776},{"text":"Have a great day again.","start":420.42892,"end":421.64893,"sentiment":"positive","sentiment_score":0.8106704592704773}],"sentiment":"positive","sentiment_score":0.6862722132354975,"channel":0,"num_words":8,"start":419.86893,"end":421.64893},{"sentences":[{"text":"yourself.","start":421.37894,"end":421.85895,"sentiment":"positive","sentiment_score":0.5369278192520142},{"text":"Bye.","start":421.85895,"end":422.35895,"sentiment":"neutral","sentiment_score":0.31381773948669434}],"sentiment":"positive","sentiment_score":0.42537277936935425,"channel":1,"num_words":2,"start":421.37894,"end":422.35895},{"sentences":[{"text":"Bye bye.","start":422.34894,"end":423.08893,"sentiment":"neutral","sentiment_score":0.03558937460184097}],"sentiment":"neutral","sentiment_score":0.03558937460184097,"channel":0,"num_words":2,"start":422.34894,"end":423.08893}]},"summary":{"result":"success","short":"The customer calls Airtel to inquire about duplicate charges on their account. The agent asks for verification of personal information and confirms the transactions before explaining that the charges were made twice. The agent also assures the customer that their account is on track and that they will not receive any invoice or notice regarding late payment bills."},"intents":{"segments":[{"text":"I'm I've received an I've received a receipt from the Eirtel. And the thing is that they have charged me twice in a month. So would you please check up with it?","start_word":20,"end_word":51,"intents":[{"intent":"Receive payment receipts","confidence_score":0.00023071165}]},{"text":"I'll be more than happy to check on that. Could you provide me the name associated on the account, please? Okay.","start_word":109,"end_word":129,"intents":[{"intent":"Check account","confidence_score":0.16735294},{"intent":"Check account","confidence_score":0.11210272}]},{"text":"Okay.","start_word":129,"end_word":129,"intents":[{"intent":"Provide name","confidence_score":0.10292708}]},{"text":"Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please?","start_word":177,"end_word":225,"intents":[{"intent":"Verify date of birth","confidence_score":0.29804367}]},{"text":"Let me confirm both transactions. If I may ask what type of card did you use to to make a payment?","start_word":296,"end_word":316,"intents":[{"intent":"Confirm transactions and payment methods","confidence_score":0.009657337}]},{"text":"How about the type of payment method that you Oh, use okay.","start_word":349,"end_word":360,"intents":[{"intent":"Confirm payment method","confidence_score":0.14335525}]},{"text":"on your account No further.","start_word":393,"end_word":397,"intents":[{"intent":"Check account","confidence_score":0.49191165}]},{"text":"No worries. For this one, this is going to be, you know, credited on your account if you would like. So the thing is, yes, I think for the next month's credit, it so you will probably Yes. take it from that, I think, that reserve. And Yeah.","start_word":506,"end_word":553,"intents":[{"intent":"End conversation","confidence_score":0.06309076}]},{"text":"So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY. So that's what happened. But for the next month, are you going to use the BPAY again Okay?","start_word":581,"end_word":618,"intents":[{"intent":"Use bapa","confidence_score":0.27599272}]},{"text":"Well, thank you so much for letting us know about this. No worries.","start_word":679,"end_word":691,"intents":[{"intent":"Express gratitude","confidence_score":0.025363069}]},{"text":"I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things. Ensure Yep.","start_word":782,"end_word":808,"intents":[{"intent":"Provide instructions for avoiding late pay bills","confidence_score":0.00028431357}]},{"text":"No worries. Have a nice day. Bye. Yeah.","start_word":817,"end_word":824,"intents":[{"intent":"Ensure a good day and conclude conversation","confidence_score":1.291502e-8}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4492042064666748},{"text":"Hello. May Hi. I I'm have doctor your name, Raffid. please? I'm I've received an I've received a receipt from the Eirtel.","start_word":9,"end_word":30,"sentiment":"neutral","sentiment_score":-0.006591200362890959},{"text":"And the thing is that they have charged me twice in a month.","start_word":31,"end_word":43,"sentiment":"negative","sentiment_score":-0.3566332161426544},{"text":"So would you please check up with it? Mhmm.","start_word":44,"end_word":52,"sentiment":"neutral","sentiment_score":-0.10503961890935898},{"text":"Thank you so much for that information.","start_word":53,"end_word":59,"sentiment":"positive","sentiment_score":0.4324502944946289},{"text":"Just wanna make sure that we're on the same page. You're calling in regarding the possible duplicate charges on your account, and you received a notification from Airtel as well. Correct? And the thing is that I have received I have received two payment receipt. Okay. Okay. No worries.","start_word":60,"end_word":108,"sentiment":"neutral","sentiment_score":0.03757347911596298},{"text":"I'll be more than happy to check on that.","start_word":109,"end_word":117,"sentiment":"positive","sentiment_score":0.4573453366756439},{"text":"Could you provide me the name associated on the account, please? Okay. My name is Mashur Raffid, m a s r u r, Raffid. My address is 42387 Gozer Street, Gangolin 2912. Yes. It is matched for Raveed. Alright. Thank you so much for Yes. First receipt was yeah. in the 8 and another invoice in the 5. Alright. Before we proceed for your account security, since, I mean, though we won't make any changes on your account, but since we're talking about invoices and might I might be asking your I mean, some probing questions regarding to your transaction, could you verify your date of birth, please? Twenty first that goes to 1990 Thank you so much, Mashford. '7. And let me check on your account. Hold on. And can you tell me the date of the duplicate charges? First one is the fifth. Second one is the '8. Okay. Fifth of nine this Okay. month. Fifth of Mhmm. eight of nine this month. Yeah. Just give me one second. Let me just see here. Please. Mhmm. Let me confirm both transactions. If I may ask what type of card did you use to to make a payment? Under the very basic one, they have give me some freebies because that yeah. The property sponsored my building establishment.","start_word":118,"end_word":336,"sentiment":"neutral","sentiment_score":0.07502362773366715},{"text":"So I got some discount on these.","start_word":337,"end_word":343,"sentiment":"positive","sentiment_score":0.36834192276000977},{"text":"It's Mhmm. $67 things. Yeah. How about the type of payment method that you Oh, use okay. to make Okay. a payment? First, I I used that BPAY. I used BPAY. D pay. Okay. Let me just check here. Okay. Let me see. Let me also Please. check Please. on your account No further. no worries. No worries. Sure. Mhmm. Actually, yes. Let me let me check here in your account, the documents. Documents. September 8 and September 5. Two seven five. So you also pay for DPAY. Right? I mean, is that the only transaction that is supposed to happen to for you to make a payment, or there is no credit card should be used in making a payment for this month? No.","start_word":344,"end_word":468,"sentiment":"neutral","sentiment_score":0.04262347146868706},{"text":"Only be paid, But they have charged me twice.","start_word":469,"end_word":477,"sentiment":"negative","sentiment_score":-0.4745435118675232},{"text":"The thing is that, previously, I talked to with one of your customer care to make a fixed card payment, but, it was not finalized. Yeah. Okay. Yes. No worries. For this one, this is going to be, you know, credited on your account if you would like. So the thing is, yes, I think for the next month's credit, it so you will probably Yes. take it from that, I think, that reserve. And Yeah. hopefully, next month, I will not gonna pay it. So similar accounts the debt bill would be similar. So for next month, use that thing. Oh, okay. So the for this month, you're just gonna you you just have I mean, you just wanna use the BPAY. So that's what happened. But for the next month, are you going to use the BPAY again Okay? or No. just No. For the the next month, I card? will not gonna use anything because already I have 57 Paid. in my account. So you we just take Mhmm. the money from there. Yeah. Just make Yeah. a note over there. No. That will be Yes. easier for not only me, but but also for you also. Mhmm.","start_word":478,"end_word":678,"sentiment":"neutral","sentiment_score":0.03057858883634914},{"text":"Well, thank you so much for letting us know about this.","start_word":679,"end_word":689,"sentiment":"positive","sentiment_score":0.5000556707382202},{"text":"No worries. Payments for the next month will also I mean, your second payment for this month will already credited on your account, so you should not be receiving any invoice. But if in any case that you're gonna receive an invoice, please know that that is a system generated, and you just have to disregard it. Okay. Alright? No no worry. Plus, please write it down for the next month. Bill is already paid. Okay? Yes. For the next month. Okay. Okay. No Yes. worries. Okay. Thank And you so much. I would receive that, but please don't give me any of the notice or anything regarding that late pay bills or all of those things. Ensure Yep. Yep. it. Yep. No worries. Yeah. Yeah. Yeah. No worries.","start_word":690,"end_word":818,"sentiment":"neutral","sentiment_score":0.017932360991835594},{"text":"Have a nice day.","start_word":819,"end_word":822,"sentiment":"positive","sentiment_score":0.4288938045501709},{"text":"Bye. Yeah.","start_word":823,"end_word":824,"sentiment":"neutral","sentiment_score":0.23928137123584747},{"text":"Take Thank care of you so much. Have a great day again. yourself.","start_word":825,"end_word":837,"sentiment":"positive","sentiment_score":0.6578965737269475},{"text":"Bye. Bye bye.","start_word":838,"end_word":840,"sentiment":"neutral","sentiment_score":0.22902663052082065}],"average":{"sentiment":"neutral","sentiment_score":0.06225178080883727}}}}