{"metadata":{"transaction_key":"deprecated","request_id":"019eafaa-ccfc-7361-bd0a-f4df65092e99","sha256":"8ba23bc8ad9ce692559ec5950840fb4129ac7c2bc380be971e7907fdba00f4f3","created":"2026-06-10T03:54:28.548Z","duration":53.351936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":158,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":173},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Hey. Yeah. No problem. Yeah. I'm not interested. Thanks. Bye. What kind of Bye.","confidence":0.99609375,"words":[{"word":"hey","start":15.615,"end":15.855,"confidence":0.8352051,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":-0.00111297145485878},{"word":"yeah","start":15.855,"end":16.095,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0235165823251009},{"word":"no","start":16.095,"end":16.335,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1286660134792328},{"word":"problem","start":16.335,"end":16.835,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2020903676748276},{"word":"yeah","start":31.5,"end":31.740002,"confidence":0.8054199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.046354591846466064},{"word":"i'm","start":31.740002,"end":31.900002,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14066234230995178},{"word":"not","start":31.900002,"end":32.14,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2975620925426483},{"word":"interested","start":32.14,"end":32.64,"confidence":1.0,"punctuated_word":"interested.","sentiment":"neutral","sentiment_score":-0.257785439491272},{"word":"thanks","start":39.74,"end":40.22,"confidence":0.99609375,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.24646544456481936},{"word":"bye","start":40.22,"end":40.72,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11481714248657228},{"word":"what","start":41.420002,"end":41.66,"confidence":0.9741211,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.01905100606381893},{"word":"kind","start":41.66,"end":41.74,"confidence":0.8120117,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.005331102758646011},{"word":"of","start":41.74,"end":42.086937,"confidence":0.8095703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.010009963065385818},{"word":"bye","start":48.086937,"end":48.586937,"confidence":0.80126953,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.006286269053816795}],"paragraphs":{"transcript":"\nHey. Yeah. No problem. Yeah. I'm not interested.\n\nThanks. Bye. What kind of Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":15.615,"end":15.855,"sentiment":"neutral","sentiment_score":-0.00111297145485878},{"text":"Yeah.","start":15.855,"end":16.095,"sentiment":"neutral","sentiment_score":0.0235165823251009},{"text":"No problem.","start":16.095,"end":16.835,"sentiment":"neutral","sentiment_score":0.16537819057703018},{"text":"Yeah.","start":31.5,"end":31.740002,"sentiment":"neutral","sentiment_score":-0.046354591846466064},{"text":"I'm not interested.","start":31.740002,"end":32.64,"sentiment":"neutral","sentiment_score":-0.23200329144795737}],"sentiment":"neutral","sentiment_score":-0.048650559270754457,"num_words":8,"start":15.615,"end":32.64},{"sentences":[{"text":"Thanks.","start":39.74,"end":40.22,"sentiment":"neutral","sentiment_score":0.24646544456481936},{"text":"Bye.","start":40.22,"end":40.72,"sentiment":"neutral","sentiment_score":0.11481714248657228},{"text":"What kind of Bye.","start":41.420002,"end":48.586937,"sentiment":"neutral","sentiment_score":0.01016958523541689}],"sentiment":"neutral","sentiment_score":0.0669934879988432,"num_words":6,"start":39.74,"end":48.586937}]}}]},{"alternatives":[{"transcript":"This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time. Great. Thank you for your time. I'm reaching out to see if Toner Direct can help your office save on printer toner costs. We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery. Could I ask if you're the person who handles the ordering of printer supplies and stationery? No worries. Thank you for your time. Have a great day.","confidence":0.9995117,"words":[{"word":"this","start":3.12,"end":3.36,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.019515540450811383},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005165194161236286},{"word":"mia","start":3.52,"end":3.9199998,"confidence":0.97314453,"punctuated_word":"Mia","sentiment":"neutral","sentiment_score":-0.020801791921257973},{"word":"calling","start":3.9199998,"end":4.24,"confidence":0.9873047,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.006640326231718063},{"word":"from","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.006322082132101059},{"word":"tonno","start":4.48,"end":4.88,"confidence":0.8444824,"punctuated_word":"Tonno","sentiment":"neutral","sentiment_score":-0.006224816665053368},{"word":"direct","start":4.88,"end":5.04,"confidence":0.9199219,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":-0.0008860323578119278},{"word":"australia","start":5.04,"end":5.54,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.0015201820060610771},{"word":"have","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.02626233920454979},{"word":"i","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0345195047557354},{"word":"caught","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.03567158430814743},{"word":"you","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06117848679423332},{"word":"at","start":6.72,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.057142384350299835},{"word":"an","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04712933301925659},{"word":"okay","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.05425749719142914},{"word":"time","start":7.3599997,"end":7.6,"confidence":0.9995117,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.06902100145816803},{"word":"just","start":7.6,"end":7.7599998,"confidence":0.9892578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.15559102594852448},{"word":"so","start":7.7599998,"end":7.9199996,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.18894267082214355},{"word":"you","start":7.9199996,"end":8.0,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12727192044258118},{"word":"know","start":8.0,"end":8.16,"confidence":0.97265625,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.14356455206871033},{"word":"i'm","start":8.16,"end":8.4,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13064081966876984},{"word":"an","start":8.4,"end":8.559999,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0789077952504158},{"word":"ai","start":8.559999,"end":8.8,"confidence":0.99316406,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":-0.06353221088647842},{"word":"assistant","start":8.8,"end":9.2,"confidence":0.9941406,"punctuated_word":"assistant","sentiment":"neutral","sentiment_score":-0.09918168187141418},{"word":"calling","start":9.2,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0983375832438469},{"word":"on","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1065651923418045},{"word":"behalf","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":-0.12363003194332124},{"word":"of","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08009155839681625},{"word":"tonno","start":10.08,"end":10.4,"confidence":0.99658203,"punctuated_word":"Tonno","sentiment":"neutral","sentiment_score":-0.10326582193374634},{"word":"direct","start":10.4,"end":10.8,"confidence":0.9980469,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":-0.08424602448940277},{"word":"australia","start":10.8,"end":11.3,"confidence":0.9785156,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.10773223638534546},{"word":"and","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1384478658437729},{"word":"you","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1530744582414627},{"word":"can","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1403442621231079},{"word":"ask","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.14167194068431854},{"word":"to","start":12.08,"end":12.16,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19324570894241333},{"word":"be","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18960142135620117},{"word":"taken","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":-0.29813238978385925},{"word":"off","start":12.559999,"end":12.719999,"confidence":0.9980469,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.2723112106323242},{"word":"our","start":12.719999,"end":12.88,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.23415280878543857},{"word":"list","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"list","sentiment":"neutral","sentiment_score":-0.32076823711395264},{"word":"at","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18677815794944763},{"word":"any","start":13.28,"end":13.5199995,"confidence":0.97802734,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.18109527230262756},{"word":"time","start":13.5199995,"end":14.0199995,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.22071319818496704},{"word":"great","start":18.105,"end":18.505,"confidence":0.9975586,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.5980275869369507},{"word":"thank","start":18.505,"end":18.744999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6327817440032959},{"word":"you","start":18.744999,"end":18.904999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6578273177146912},{"word":"for","start":18.904999,"end":19.145,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5861015319824219},{"word":"your","start":19.145,"end":19.305,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5702919363975525},{"word":"time","start":19.305,"end":19.625,"confidence":1.0,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.6190280914306641},{"word":"i'm","start":19.625,"end":19.865,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.23481349647045135},{"word":"reaching","start":19.865,"end":20.185,"confidence":1.0,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.25898924469947815},{"word":"out","start":20.185,"end":20.345,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.2270149290561676},{"word":"to","start":20.345,"end":20.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2454569786787033},{"word":"see","start":20.425,"end":20.585,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2560395896434784},{"word":"if","start":20.585,"end":20.744999,"confidence":0.984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.26882487535476685},{"word":"toner","start":20.744999,"end":21.064999,"confidence":0.99658203,"punctuated_word":"Toner","sentiment":"neutral","sentiment_score":0.3218376338481903},{"word":"direct","start":21.064999,"end":21.384998,"confidence":0.9980469,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":0.2993783950805664},{"word":"can","start":21.384998,"end":21.545,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26514965295791626},{"word":"help","start":21.545,"end":21.785,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.28317028284072876},{"word":"your","start":21.785,"end":21.945,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34293967485427856},{"word":"office","start":21.945,"end":22.265,"confidence":0.9941406,"punctuated_word":"office","sentiment":"positive","sentiment_score":0.3586018681526184},{"word":"save","start":22.265,"end":22.425,"confidence":1.0,"punctuated_word":"save","sentiment":"neutral","sentiment_score":0.26156720519065857},{"word":"on","start":22.425,"end":22.585,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3457969129085541},{"word":"printer","start":22.585,"end":22.985,"confidence":0.9819336,"punctuated_word":"printer","sentiment":"positive","sentiment_score":0.3363608419895172},{"word":"toner","start":22.985,"end":23.305,"confidence":0.99365234,"punctuated_word":"toner","sentiment":"neutral","sentiment_score":0.21962010860443115},{"word":"costs","start":23.305,"end":23.805,"confidence":0.9785156,"punctuated_word":"costs.","sentiment":"neutral","sentiment_score":0.23314356803894043},{"word":"we","start":24.105,"end":24.345,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1662672907114029},{"word":"offer","start":24.345,"end":24.585,"confidence":0.9873047,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.14233791828155518},{"word":"genuine","start":24.585,"end":25.064999,"confidence":1.0,"punctuated_word":"genuine","sentiment":"neutral","sentiment_score":0.15715391933918},{"word":"and","start":25.064999,"end":25.224998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21743997931480408},{"word":"compatible","start":25.224998,"end":25.724998,"confidence":0.99902344,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.2066408097743988},{"word":"cartridges","start":25.785,"end":26.285,"confidence":0.99902344,"punctuated_word":"cartridges","sentiment":"neutral","sentiment_score":0.1523739993572235},{"word":"for","start":26.345,"end":26.585,"confidence":0.93847656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17593275010585785},{"word":"major","start":26.585,"end":26.824999,"confidence":1.0,"punctuated_word":"major","sentiment":"neutral","sentiment_score":0.2452799528837204},{"word":"printer","start":26.824999,"end":27.145,"confidence":0.9921875,"punctuated_word":"printer","sentiment":"neutral","sentiment_score":0.16381549835205078},{"word":"brands","start":27.145,"end":27.544998,"confidence":1.0,"punctuated_word":"brands","sentiment":"neutral","sentiment_score":0.17771349847316742},{"word":"at","start":27.544998,"end":27.785,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.16815510392189026},{"word":"30","start":27.785,"end":28.025,"confidence":1.0,"punctuated_word":"30","sentiment":"neutral","sentiment_score":0.22139441967010495},{"word":"to","start":28.025,"end":28.185,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18972980976104736},{"word":"50%","start":28.185,"end":28.824999,"confidence":0.99902344,"punctuated_word":"50%","sentiment":"neutral","sentiment_score":0.2372555136680603},{"word":"below","start":28.824999,"end":29.145,"confidence":1.0,"punctuated_word":"below","sentiment":"neutral","sentiment_score":0.20939455926418304},{"word":"retail","start":29.145,"end":29.645,"confidence":1.0,"punctuated_word":"retail","sentiment":"neutral","sentiment_score":0.19217990338802335},{"word":"with","start":30.03,"end":30.27,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14560934901237488},{"word":"free","start":30.27,"end":30.43,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.15557941794395447},{"word":"next","start":30.43,"end":30.75,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.15797585248947144},{"word":"business","start":30.75,"end":31.070002,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.1656086891889572},{"word":"day","start":31.070002,"end":31.310001,"confidence":0.99902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.12146266549825668},{"word":"delivery","start":31.310001,"end":31.810001,"confidence":0.9951172,"punctuated_word":"delivery.","sentiment":"neutral","sentiment_score":0.16785119473934174},{"word":"could","start":32.11,"end":32.27,"confidence":0.9951172,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.23857367038726807},{"word":"i","start":32.27,"end":32.43,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1661069691181183},{"word":"ask","start":32.43,"end":32.59,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.11873979866504668},{"word":"if","start":32.59,"end":32.75,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09781531989574432},{"word":"you're","start":32.75,"end":32.91,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07562576234340668},{"word":"the","start":32.91,"end":33.07,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10057806968688963},{"word":"person","start":33.07,"end":33.39,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.061415448784828186},{"word":"who","start":33.39,"end":33.47,"confidence":0.9921875,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.07881412655115128},{"word":"handles","start":33.47,"end":33.71,"confidence":1.0,"punctuated_word":"handles","sentiment":"neutral","sentiment_score":-0.07546728849411011},{"word":"the","start":33.71,"end":33.870003,"confidence":0.73339844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06874196976423264},{"word":"ordering","start":33.870003,"end":34.190002,"confidence":0.9970703,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":-0.05941636860370636},{"word":"of","start":34.190002,"end":34.27,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07818999886512756},{"word":"printer","start":34.27,"end":34.670002,"confidence":0.9790039,"punctuated_word":"printer","sentiment":"neutral","sentiment_score":-0.11082225292921066},{"word":"supplies","start":34.670002,"end":35.07,"confidence":0.98535156,"punctuated_word":"supplies","sentiment":"neutral","sentiment_score":-0.09145303070545197},{"word":"and","start":35.07,"end":35.31,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10576383769512177},{"word":"stationery","start":35.31,"end":35.81,"confidence":0.9889323,"punctuated_word":"stationery?","sentiment":"neutral","sentiment_score":-0.08564712852239609},{"word":"no","start":36.11,"end":36.350002,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05248745530843735},{"word":"worries","start":36.350002,"end":36.83,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09575633704662324},{"word":"thank","start":36.83,"end":37.07,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.263644278049469},{"word":"you","start":37.07,"end":37.31,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22917304933071136},{"word":"for","start":37.31,"end":37.47,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3071443438529968},{"word":"your","start":37.47,"end":37.63,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17299267649650574},{"word":"time","start":37.63,"end":38.13,"confidence":1.0,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.340681791305542},{"word":"have","start":38.190002,"end":38.43,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.33822497725486755},{"word":"a","start":38.43,"end":38.510002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.31285932660102844},{"word":"great","start":38.510002,"end":38.75,"confidence":1.0,"punctuated_word":"great","sentiment":"neutral","sentiment_score":0.3252185881137848},{"word":"day","start":38.75,"end":39.25,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.33571115136146545}],"paragraphs":{"transcript":"\nThis is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time. Great. Thank you for your time.\n\nI'm reaching out to see if Toner Direct can help your office save on printer toner costs. We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery. Could I ask if you're the person who handles the ordering of printer supplies and stationery? No worries. Thank you for your time.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"This is Mia calling from Tonno Direct Australia.","start":3.12,"end":5.54,"sentiment":"neutral","sentiment_score":-0.006803975207731128},{"text":"Have I caught you at an okay time?","start":5.8399997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.04814776638522744},{"text":"Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.","start":7.6,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.15577993062990053},{"text":"Great.","start":18.105,"end":18.505,"sentiment":"positive","sentiment_score":0.5980275869369507},{"text":"Thank you for your time.","start":18.505,"end":19.625,"sentiment":"positive","sentiment_score":0.6132061243057251}],"sentiment":"neutral","sentiment_score":-0.02274787563830614,"num_words":50,"start":3.12,"end":19.625},{"sentences":[{"text":"I'm reaching out to see if Toner Direct can help your office save on printer toner costs.","start":19.625,"end":23.805,"sentiment":"neutral","sentiment_score":0.27992383872761445},{"text":"We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery.","start":24.105,"end":31.810001,"sentiment":"neutral","sentiment_score":0.17896145886995576},{"text":"Could I ask if you're the person who handles the ordering of printer supplies and stationery?","start":32.11,"end":35.81,"sentiment":"neutral","sentiment_score":-0.10082319006323814},{"text":"No worries.","start":36.11,"end":36.83,"sentiment":"neutral","sentiment_score":0.07412189617753029},{"text":"Thank you for your time.","start":36.83,"end":38.13,"sentiment":"neutral","sentiment_score":0.262727227807045}],"sentiment":"neutral","sentiment_score":0.13781558457882173,"num_words":62,"start":19.625,"end":38.13},{"sentences":[{"text":"Have a great day.","start":38.190002,"end":39.25,"sentiment":"neutral","sentiment_score":0.32800351083278656}],"sentiment":"neutral","sentiment_score":0.32800351083278656,"num_words":4,"start":38.190002,"end":39.25}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.\n\nChannel 0: Hey. Yeah. No problem.\n\nChannel 1: Great. Thank you for your time. I'm reaching out to see if Toner Direct can help your office save on printer toner costs. We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery.\n\nChannel 0: Yeah. I'm not\n\nChannel 1: Could\n\nChannel 0: interested.\n\nChannel 1: I ask if you're the person who handles the ordering of printer supplies and stationery? No worries. Thank you for your time. Have a great day.\n\nChannel 0: Thanks. Bye. What kind of Bye.","paragraphs":[{"sentences":[{"text":"This is Mia calling from Tonno Direct Australia.","start":3.12,"end":5.54,"sentiment":"neutral","sentiment_score":-0.006803975207731128},{"text":"Have I caught you at an okay time?","start":5.8399997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.04814776638522744},{"text":"Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time.","start":7.6,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.15577993062990053}],"sentiment":"neutral","sentiment_score":-0.1091239088722928,"channel":1,"num_words":44,"start":3.12,"end":14.0199995},{"sentences":[{"text":"Hey.","start":15.615,"end":15.855,"sentiment":"neutral","sentiment_score":-0.00111297145485878},{"text":"Yeah.","start":15.855,"end":16.095,"sentiment":"neutral","sentiment_score":0.0235165823251009},{"text":"No problem.","start":16.095,"end":16.835,"sentiment":"neutral","sentiment_score":0.16537819057703018}],"sentiment":"neutral","sentiment_score":0.08828999800607562,"channel":0,"num_words":4,"start":15.615,"end":16.835},{"sentences":[{"text":"Great.","start":18.105,"end":18.505,"sentiment":"positive","sentiment_score":0.5980275869369507},{"text":"Thank you for your time.","start":18.505,"end":19.625,"sentiment":"positive","sentiment_score":0.6132061243057251},{"text":"I'm reaching out to see if Toner Direct can help your office save on printer toner costs.","start":19.625,"end":23.805,"sentiment":"neutral","sentiment_score":0.27992383872761445},{"text":"We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery.","start":24.105,"end":31.810001,"sentiment":"neutral","sentiment_score":0.17896145886995576}],"sentiment":"neutral","sentiment_score":0.27466479026609,"channel":1,"num_words":45,"start":18.105,"end":31.810001},{"sentences":[{"text":"Yeah.","start":31.5,"end":31.740002,"sentiment":"neutral","sentiment_score":-0.046354591846466064},{"text":"I'm not","start":31.740002,"end":32.14,"sentiment":"neutral","sentiment_score":-0.21911221742630005}],"sentiment":"neutral","sentiment_score":-0.16152634223302206,"channel":0,"num_words":3,"start":31.5,"end":32.14},{"sentences":[{"text":"Could","start":32.11,"end":32.27,"sentiment":"neutral","sentiment_score":-0.23857367038726807}],"sentiment":"neutral","sentiment_score":-0.23857367038726807,"channel":1,"num_words":1,"start":32.11,"end":32.27},{"sentences":[{"text":"interested.","start":32.14,"end":32.64,"sentiment":"neutral","sentiment_score":-0.257785439491272}],"sentiment":"neutral","sentiment_score":-0.257785439491272,"channel":0,"num_words":1,"start":32.14,"end":32.64},{"sentences":[{"text":"I ask if you're the person who handles the ordering of printer supplies and stationery?","start":32.27,"end":35.81,"sentiment":"neutral","sentiment_score":-0.09163982470830281},{"text":"No worries.","start":36.11,"end":36.83,"sentiment":"neutral","sentiment_score":0.07412189617753029},{"text":"Thank you for your time.","start":36.83,"end":38.13,"sentiment":"neutral","sentiment_score":0.262727227807045},{"text":"Have a great day.","start":38.190002,"end":39.25,"sentiment":"neutral","sentiment_score":0.32800351083278656}],"sentiment":"neutral","sentiment_score":0.05381910015757267,"channel":1,"num_words":26,"start":32.27,"end":39.25},{"sentences":[{"text":"Thanks.","start":39.74,"end":40.22,"sentiment":"neutral","sentiment_score":0.24646544456481936},{"text":"Bye.","start":40.22,"end":40.72,"sentiment":"neutral","sentiment_score":0.11481714248657228},{"text":"What kind of Bye.","start":41.420002,"end":48.586937,"sentiment":"neutral","sentiment_score":0.01016958523541689}],"sentiment":"neutral","sentiment_score":0.0669934879988432,"channel":0,"num_words":6,"start":39.74,"end":48.586937}]},"summary":{"result":"success","short":"A representative from Tonno Direct Australia, named Mia, calls a customer to offer help in saving on printer toner costs. She offers a list of printer brands and offers free next business day delivery. The customer is not interested but thanks Mia for her time and ends the call."},"intents":{"segments":[{"text":"Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time. Hey.","start_word":16,"end_word":44,"intents":[{"intent":"Removing from call list","confidence_score":0.00069838145}]},{"text":"I'm reaching out to see if Toner Direct can help your office save on printer toner costs. We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery. Yeah.","start_word":54,"end_word":93,"intents":[{"intent":"Help saving on printer toner costs","confidence_score":0.00011485563}]}]},"sentiments":{"segments":[{"text":"This is Mia calling from Tonno Direct Australia. Have I caught you at an okay time? Just so you know, I'm an AI assistant calling on behalf of Tonno Direct Australia, and you can ask to be taken off our list at any time. Hey. Yeah. No problem.","start_word":0,"end_word":47,"sentiment":"neutral","sentiment_score":-0.08360974490642548},{"text":"Great. Thank you for your time.","start_word":48,"end_word":53,"sentiment":"positive","sentiment_score":0.6101392507553101},{"text":"I'm reaching out to see if Toner Direct can help your office save on printer toner costs. We offer genuine and compatible cartridges for major printer brands at 30 to 50% below retail with free next business day delivery. Yeah. I'm not Could interested. I ask if you're the person who handles the ordering of printer supplies and stationery? No worries. Thank you for your time. Have a great day. Thanks. Bye. What kind of Bye.","start_word":54,"end_word":129,"sentiment":"neutral","sentiment_score":0.11693966388702393}],"average":{"sentiment":"neutral","sentiment_score":0.06671413796485504}}}}