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Good afternoon. Thank you so much for calling your account. How may I help you today? What is the phone number?\n\nOh, your phone number in India? I under yeah. I got it. However, you have a trial number. This is Eartell AU, and we cannot provide services to any other phone number asides with a phone number now, Australia.\n\nSo you have to contact your local network, which is Airtel India. It just so happened the same Airtel, but we're a separate company. Airtel AU, a Internet service provider in Australia and a mobile plan services only for phone number in India. Yeah. Actually, even though we'd love to, we don't have any contact details about them because we're not affiliated.\n\nYeah. Thank you. 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Actually, I'm trying to recharge my Internet and roaming static, but it's not working. It's 74047 96962. Yeah. It's, yeah, the the same Indian number, but I'm I'm calling from, like, international number from right now. So I'm just trying to recharge my, international roaming. Yep. Can you please provide me the number for your for your phone number, Cindy? Alrighty. No worries. Thank you. Bye. Yep. 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Actually, I'm trying to recharge my Internet and roaming static, but it's not working. It's 74047 96962. Yeah. It's, yeah, the the same Indian number, but I'm I'm calling from, like, international number from right now.\n\nSo I'm just trying to recharge my, international roaming. Yep. Can you please provide me the number for your for your phone number, Cindy? Alrighty. No worries.\n\nThank you. Bye. Yep. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":-0.002150597982108593},{"text":"Actually, I'm trying to recharge my Internet and roaming static, but it's not working.","start":6.7999997,"end":13.54,"sentiment":"neutral","sentiment_score":-0.12078200520149299},{"text":"It's 74047 96962.","start":24.875,"end":30.83,"sentiment":"neutral","sentiment_score":-0.004850451368838549},{"text":"Yeah.","start":35.93,"end":36.09,"sentiment":"neutral","sentiment_score":-0.01676996983587742},{"text":"It's, yeah, the the same Indian number, but I'm I'm calling from, like, international number from right now.","start":36.09,"end":40.97,"sentiment":"neutral","sentiment_score":-0.053387224674224854}],"sentiment":"neutral","sentiment_score":-0.07257810915895813,"num_words":37,"start":6.08,"end":40.97},{"sentences":[{"text":"So I'm just trying to recharge my, international roaming.","start":40.97,"end":45.145,"sentiment":"neutral","sentiment_score":-0.05626070230371422},{"text":"Yep.","start":73.345,"end":73.845,"sentiment":"neutral","sentiment_score":-0.003619408700615168},{"text":"Can you please provide me the number for your for your phone number, Cindy?","start":73.985,"end":77.605,"sentiment":"neutral","sentiment_score":-0.00015317455732396672},{"text":"Alrighty.","start":85.98694,"end":86.48694,"sentiment":"neutral","sentiment_score":0.011290132068097591},{"text":"No worries.","start":86.866936,"end":87.52694,"sentiment":"neutral","sentiment_score":0.07109513692557812}],"sentiment":"neutral","sentiment_score":-0.013282583974715736,"num_words":27,"start":40.97,"end":87.52694},{"sentences":[{"text":"Thank you.","start":89.58694,"end":90.14694,"sentiment":"positive","sentiment_score":0.37611614167690277},{"text":"Bye.","start":90.14694,"end":90.546936,"sentiment":"neutral","sentiment_score":0.18781894445419312},{"text":"Yep.","start":90.546936,"end":90.78694,"sentiment":"neutral","sentiment_score":0.09034310281276704},{"text":"Bye.","start":90.78694,"end":91.15194,"sentiment":"neutral","sentiment_score":0.05470065027475357}],"sentiment":"neutral","sentiment_score":0.21701899617910386,"num_words":5,"start":89.58694,"end":91.15194}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. Actually, I'm trying to recharge my Internet and roaming static, but it's not working.\n\nChannel 0: What is the phone number?\n\nChannel 1: It's 74047\n\nChannel 0: Oh,\n\nChannel 1: 96962.\n\nChannel 0: your phone number in India?\n\nChannel 1: Yeah. It's, yeah, the the same Indian number, but I'm I'm calling from, like, international number from right now. So I'm just\n\nChannel 0: I\n\nChannel 1: trying\n\nChannel 0: under\n\nChannel 1: to recharge my, international roaming.\n\nChannel 0: yeah. I got it. However, you have a trial number. This is Eartell AU, and we cannot provide services to any other phone number asides with a phone number now, Australia. So you have to contact your local network, which is Airtel India.\n\nIt just so happened the same Airtel, but we're a separate company. Airtel AU, a Internet service provider in Australia and a mobile plan services only\n\nChannel 1: Yep. Can you please\n\nChannel 0: for phone\n\nChannel 1: provide\n\nChannel 0: number\n\nChannel 1: me\n\nChannel 0: in\n\nChannel 1: the\n\nChannel 0: India.\n\nChannel 1: number for your for your phone number, Cindy?\n\nChannel 0: Yeah. Actually, even though we'd love to, we don't have any contact details about them because we're not affiliated.\n\nChannel 1: Alrighty. No\n\nChannel 0: Yeah.\n\nChannel 1: worries.\n\nChannel 0: Thank you. Have a good one.\n\nChannel 1: Thank you. Bye. Yep. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.2637006342411041},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"positive","sentiment_score":0.44269371032714844},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.84,"sentiment":"positive","sentiment_score":0.7037555053830147},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5369333823521932}],"sentiment":"positive","sentiment_score":0.5882783760042751,"channel":0,"num_words":17,"start":0.71999997,"end":5.14},{"sentences":[{"text":"Hey.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":-0.002150597982108593},{"text":"Actually, I'm trying to recharge my Internet and roaming static, but it's not 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for your for your phone number, Cindy?","start":75.505005,"end":77.605,"sentiment":"neutral","sentiment_score":-0.0003530544927343726}],"sentiment":"neutral","sentiment_score":-0.0003530544927343726,"channel":1,"num_words":8,"start":75.505005,"end":77.605},{"sentences":[{"text":"Yeah.","start":77.465,"end":77.945,"sentiment":"neutral","sentiment_score":-0.06646508723497391},{"text":"Actually, even though we'd love to, we don't have any contact details about them because we're not affiliated.","start":77.945,"end":83.81694,"sentiment":"neutral","sentiment_score":-0.2678570474187533}],"sentiment":"neutral","sentiment_score":-0.25725747056697545,"channel":0,"num_words":19,"start":77.465,"end":83.81694},{"sentences":[{"text":"Alrighty.","start":85.98694,"end":86.48694,"sentiment":"neutral","sentiment_score":0.011290132068097591},{"text":"No","start":86.866936,"end":87.02694,"sentiment":"neutral","sentiment_score":0.031097758561372757}],"sentiment":"neutral","sentiment_score":0.021193945314735174,"channel":1,"num_words":2,"start":85.98694,"end":87.02694},{"sentences":[{"text":"Yeah.","start":86.99694,"end":87.49694,"sentiment":"neutral","sentiment_score":0.0240786112844944}],"sentiment":"neutral","sentiment_score":0.0240786112844944,"channel":0,"num_words":1,"start":86.99694,"end":87.49694},{"sentences":[{"text":"worries.","start":87.02694,"end":87.52694,"sentiment":"neutral","sentiment_score":0.11109251528978348}],"sentiment":"neutral","sentiment_score":0.11109251528978348,"channel":1,"num_words":1,"start":87.02694,"end":87.52694},{"sentences":[{"text":"Thank you.","start":88.35693,"end":88.99694,"sentiment":"positive","sentiment_score":0.3643353432416916},{"text":"Have a good one.","start":88.99694,"end":90.05694,"sentiment":"positive","sentiment_score":0.40151768177747726}],"sentiment":"positive","sentiment_score":0.3891235689322154,"channel":0,"num_words":6,"start":88.35693,"end":90.05694},{"sentences":[{"text":"Thank you.","start":89.58694,"end":90.14694,"sentiment":"positive","sentiment_score":0.37611614167690277},{"text":"Bye.","start":90.14694,"end":90.546936,"sentiment":"neutral","sentiment_score":0.18781894445419312},{"text":"Yep.","start":90.546936,"end":90.78694,"sentiment":"neutral","sentiment_score":0.09034310281276704},{"text":"Bye.","start":90.78694,"end":91.15194,"sentiment":"neutral","sentiment_score":0.05470065027475357}],"sentiment":"neutral","sentiment_score":0.21701899617910386,"channel":1,"num_words":5,"start":89.58694,"end":91.15194}]},"summary":{"result":"success","short":"The customer is having trouble recharging their Internet and roaming static on their phone. The agent asks for the customer's phone number and explains that Airtel AU is a separate company in Australia and can only provide services to international phone numbers. The agent asks for the customer's phone number and explains that they cannot provide service to other international phone numbers."},"intents":{"segments":[{"text":"Actually, I'm trying to recharge my Internet and roaming static, but it's not working.","start_word":18,"end_word":31,"intents":[{"intent":"Recharge internet and roaming","confidence_score":0.41630855}]},{"text":"What is the phone number?","start_word":32,"end_word":36,"intents":[{"intent":"Provide phone number","confidence_score":0.38532734}]},{"text":"So you have to contact your local network, which is Airtel India.","start_word":107,"end_word":118,"intents":[{"intent":"Contact local network","confidence_score":0.1600953}]},{"text":"Can you please for phone provide number me in the India. number for your for your phone number, Cindy? Yeah.","start_word":146,"end_word":165,"intents":[{"intent":"Provide contact details","confidence_score":0.22283457}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2637006342411041},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5965766906738281},{"text":"Hey. Actually, I'm trying to recharge my Internet and roaming static, but it's not working. What is the phone number? It's 74047 Oh, 96962. your phone number in India? Yeah. It's, yeah, the the same Indian number, but I'm I'm calling from, like, international number from right now. So I'm just I trying under to recharge my, international roaming. yeah. I got it. However, you have a trial number. This is Eartell AU, and we cannot provide services to any other phone number asides with a phone number now, Australia. So you have to contact your local network, which is Airtel India. It just so happened the same Airtel, but we're a separate company. Airtel AU, a Internet service provider in Australia and a mobile plan services only Yep. Can you please for phone provide number me in the India. number for your for your phone number, Cindy? Yeah. Actually, even though we'd love to, we don't have any contact details about them because we're not affiliated. Alrighty. No Yeah. worries.","start_word":17,"end_word":187,"sentiment":"neutral","sentiment_score":-0.07998355478048325},{"text":"Thank you. Have a good one. Thank you.","start_word":188,"end_word":195,"sentiment":"positive","sentiment_score":0.3812693059444427},{"text":"Bye. Yep. Bye.","start_word":196,"end_word":198,"sentiment":"neutral","sentiment_score":0.11737819761037828}],"average":{"sentiment":"neutral","sentiment_score":-0.009770415848754472}}}}