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You want you wanted me to upgrade. Just wanted to ask on what plan is it? Because we're currently trying to upgrade your plan to Family Share, but we just wanted to confirm on what plan do you want. Okay then. I'm going to send you a link right now via SMS. Is that okay? On where you can choose the available plans for the family share. Okay then. So I'm going to send you a link, which is our website on where the Family Share plan is available. You will see there there's 10 GB, 30 GB. Then just reply to the email regarding your chosen plan so that we can proceed with it. Family share? Yeah. Actually, yeah, it's cheaper than our than your previous plan because this is already for family use. So we're going to, like, encode your two number under just one plan because it's a family share. But, yeah, we're still trying to process it because this is our first time also doing family share. Yes. Yeah. Yeah. Yeah. As of the moment, you're the first one if ever. Because mostly of our customer are using the individual plan, which is, yeah, which is the your current plan right now, the separate one. Mhmm. Yeah. It's run out early. Are you referring to the Internet mobile Internet? Are you referring to your mobile Internet? Mhmm. Yeah. Mhmm. Yeah. Actually, the usage of the Internet is based on what you're using because some application consume more data than the other one. So, yeah, it really depends on the application you're using or at the same time. Mhmm. Data. Yeah. Okay. Okay. Sorry? Does he receive a like, a message, she said, that he already used 30%? Yeah. Actually, that is automated. So our system is detecting the usage or monitoring the usage of his Internet connection via mobile his data. So once, like, he used 30% of it, he'll receive a notification that's an accurate one. K. Yes. Mhmm. Mhmm. Mhmm. Okay then. I'll send you an email then shortly for the plans that plan c that available. Okay. Then then we'll just re wait for your response via email for the confirmation. Okay. Thank you. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah.\n\nAm I speaking with Hian Hong? Hian Hong? Yeah. Just wanted to ask regarding the family share that you want. You want you wanted me to upgrade.\n\nJust wanted to ask on what plan is it? Because we're currently trying to upgrade your plan to Family Share, but we just wanted to confirm on what plan do you want. Okay then. I'm going to send you a link right now via SMS. Is that okay?\n\nOn where you can choose the available plans for the family share. Okay then. So I'm going to send you a link, which is our website on where the Family Share plan is available. You will see there there's 10 GB, 30 GB. Then just reply to the email regarding your chosen plan so that we can proceed with it.\n\nFamily share? Yeah. Actually, yeah, it's cheaper than our than your previous plan because this is already for family use. So we're going to, like, encode your two number under just one plan because it's a family share. But, yeah, we're still trying to process it because this is our first time also doing family share.\n\nYes. Yeah. Yeah. Yeah. As of the moment, you're the first one if ever.\n\nBecause mostly of our customer are using the individual plan, which is, yeah, which is the your current plan right now, the separate one. Mhmm. Yeah. It's run out early. Are you referring to the Internet mobile Internet?\n\nAre you referring to your mobile Internet? Mhmm. Yeah. Mhmm. Yeah.\n\nActually, the usage of the Internet is based on what you're using because some application consume more data than the other one. So, yeah, it really depends on the application you're using or at the same time. Mhmm. Data. Yeah.\n\nOkay. Okay. Sorry? Does he receive a like, a message, she said, that he already used 30%? Yeah.\n\nActually, that is automated. So our system is detecting the usage or monitoring the usage of his Internet connection via mobile his data. So once, like, he used 30% of it, he'll receive a notification that's an accurate one. K. Yes.\n\nMhmm. Mhmm. Mhmm. Okay then. I'll send you an email then shortly for the plans that plan c that available.\n\nOkay. Then then we'll just re wait for your response via email for the confirmation. Okay. Thank you. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.07723445445299149},{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.0944358855485916},{"text":"Good afternoon.","start":3.04,"end":3.86,"sentiment":"positive","sentiment_score":0.33562272787094116},{"text":"This is Maureen from Airtel tech support.","start":3.9199998,"end":6.96,"sentiment":"neutral","sentiment_score":0.17930695627416884},{"text":"Yeah.","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":0.044872134923934937}],"sentiment":"neutral","sentiment_score":0.17857805204888186,"num_words":12,"start":2.1599998,"end":7.44},{"sentences":[{"text":"Am I speaking with Hian Hong?","start":7.44,"end":9.86,"sentiment":"neutral","sentiment_score":0.03220787271857262},{"text":"Hian 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some application consume more data than the other one.","start":251.2,"end":263.375,"sentiment":"neutral","sentiment_score":-0.1444173695688898},{"text":"So, yeah, it really depends on the application you're using or at the same 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day.","start":375.16095,"end":376.22095,"sentiment":"positive","sentiment_score":0.8011696338653564}],"sentiment":"neutral","sentiment_score":0.318854768845168,"num_words":22,"start":365.4,"end":376.22095}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Hi. Yeah. Yeah. Do you know who I'm speaking now? But first of all, I don't know what kind of land do you guys have, like, yeah, for many total NPS or how much is that. I have to know first, and then I can make decisions. Mhmm. Yeah. No. Would you please cut the screen and send to me in my email? Later, I will check because now I'm off the side. No convenient to check the the the the email. Okay? Yeah. My problem is based our current plan, a separate one, my my son, the we we have to pay you guys $75. So if I choose one of any place, it is the yeah. I mean, the is that cheaper than our previous place? Or yeah. Okay. So no one no one used the the family share until now. We are the first one. Okay. Separate to okay. The problem is I yeah. The the the yeah. For my son, it looks like the it's been I don't know what's wrong. For example, for the now the January of this month, he already used 50%. So I don't know what's wrong, the data. We we just so it's yeah. From your yeah. From you. Yeah. Right. See, he is using yeah. Your company, the data now. But I don't know what's wrong. It's so quick he used. Sorry? Yeah. Yeah. Mobile Internet. Yeah. We just use your your team's mobile Internet. Yeah. Yeah. I know. I know. I know. But, you know, for this month, there are thirty days, but he just after one week, he received the email from your company, inform he's already used, you know, 30%, yeah, data already. Yeah. It's so strange. I would you help to take for him? Would you please help to take what's the problem for him the the the mobile data? Yeah. Receive message. Yeah. Receive message, and also we receive the email as well. Okay. Okay. I got it. Thank you. Thanks for your explanation. I will concede I will see if the family share is workable for us or not. We will see. Okay? Thanks. Yeah. Yeah. Yeah. Yeah. Later, I will see. Yeah. Yeah. Sure. Thank you. Bye. Yeah. Sure. Sure. Bye bye. Yeah. You too. 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Yeah. Hi. Yeah. Yeah.\n\nDo you know who I'm speaking now? But first of all, I don't know what kind of land do you guys have, like, yeah, for many total NPS or how much is that. I have to know first, and then I can make decisions. Mhmm. Yeah.\n\nNo. Would you please cut the screen and send to me in my email? Later, I will check because now I'm off the side. No convenient to check the the the the email. Okay?\n\nYeah. My problem is based our current plan, a separate one, my my son, the we we have to pay you guys $75. So if I choose one of any place, it is the yeah. I mean, the is that cheaper than our previous place? Or yeah.\n\nOkay. So no one no one used the the family share until now. We are the first one. Okay. Separate to okay.\n\nThe problem is I yeah. The the the yeah. For my son, it looks like the it's been I don't know what's wrong. For example, for the now the January of this month, he already used 50%. So I don't know what's wrong, the data.\n\nWe we just so it's yeah. From your yeah. From you. Yeah. Right.\n\nSee, he is using yeah. Your company, the data now. But I don't know what's wrong. It's so quick he used. Sorry?\n\nYeah. Yeah. Mobile Internet. Yeah. We just use your your team's mobile Internet.\n\nYeah. Yeah. I know. I know. I know.\n\nBut, you know, for this month, there are thirty days, but he just after one week, he received the email from your company, inform he's already used, you know, 30%, yeah, data already. Yeah. It's so strange. I would you help to take for him? Would you please help to take what's the problem for him the the the mobile data?\n\nYeah. Receive message. Yeah. Receive message, and also we receive the email as well. Okay.\n\nOkay. I got it. Thank you. Thanks for your explanation. I will concede I will see if the family share is workable for us or not.\n\nWe will see. Okay? Thanks. Yeah. Yeah.\n\nYeah. Yeah. Later, I will see. Yeah. Yeah.\n\nSure. Thank you. Bye. Yeah. Sure.\n\nSure. Bye bye. Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.022901810705661777},{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.1564057469367981},{"text":"Hi.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.0830773413181305},{"text":"Yeah.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.013826639391481876},{"text":"Yeah.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.009888330474495888}],"sentiment":"neutral","sentiment_score":0.057219973765313625,"num_words":5,"start":0.64,"end":10.88},{"sentences":[{"text":"Do you know who I'm speaking now?","start":10.88,"end":12.42,"sentiment":"neutral","sentiment_score":-0.0007522110162036759},{"text":"But first of all, I don't know what kind of land do you guys have, like, yeah, for many total NPS or how much is 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Hello. Good afternoon. This is Maureen from\n\nChannel 1: Yeah.\n\nChannel 0: Airtel\n\nChannel 1: Hi.\n\nChannel 0: tech support. Yeah. Am I speaking with Hian Hong? Hian\n\nChannel 1: Yeah.\n\nChannel 0: Hong?\n\nChannel 1: Yeah. Do you know who I'm speaking now?\n\nChannel 0: Yeah. Just wanted to ask regarding the family share that you want. You want you wanted me to upgrade. Just wanted to ask on what plan is it? Because we're currently trying to upgrade your plan to Family Share, but we just wanted to confirm on what plan do you want.\n\nChannel 1: But first of all, I don't know what kind of land do you guys have, like, yeah, for many total NPS or how much is that. I have to know first, and then I can make decisions.\n\nChannel 0: Okay then. I'm going to send you a link right now\n\nChannel 1: Mhmm.\n\nChannel 0: via SMS. Is that okay? On where you can choose the available plans for the family share.\n\nChannel 1: Yeah. No. Would you please cut the screen and send to me in my email? Later, I will check because now I'm off the side. No convenient to check the the the the email.\n\nOkay?\n\nChannel 0: Okay then. So I'm going to send you a link, which is our website on where the Family Share plan is available. You will see there there's 10 GB, 30 GB. Then just reply to the email regarding your chosen plan so that we can proceed with it.\n\nChannel 1: Yeah. My problem is based our current plan, a separate one, my my son, the we we have to pay you guys $75. So if I choose one of any place, it is the yeah. I\n\nChannel 0: Family\n\nChannel 1: mean,\n\nChannel 0: share?\n\nChannel 1: the is that cheaper than our previous place? Or yeah.\n\nChannel 0: Yeah. Actually, yeah, it's cheaper than our than your previous plan because this is already for family use. So we're going to, like, encode your two number under just one plan because it's a family share. But, yeah, we're still trying to process it because this is our first time also doing family share.\n\nChannel 1: Okay. So no one no one used the the family share until\n\nChannel 0: Yes.\n\nChannel 1: now.\n\nChannel 0: Yeah.\n\nChannel 1: We are the\n\nChannel 0: Yeah.\n\nChannel 1: first one.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: As of the moment, you're the first one if ever. Because mostly of our customer are using the individual\n\nChannel 1: Separate\n\nChannel 0: plan,\n\nChannel 1: to\n\nChannel 0: which is, yeah, which is the your current plan right now, the separate one.\n\nChannel 1: okay.\n\nChannel 0: Mhmm.\n\nChannel 1: The problem\n\nChannel 0: Yeah.\n\nChannel 1: is I yeah. The the the yeah. For my son, it looks like the it's been I don't know what's wrong. For example, for the now the January of this month, he already used 50%. So I don't know what's wrong, the data.\n\nWe we just so it's yeah.\n\nChannel 0: It's run out early.\n\nChannel 1: From your yeah. From you. Yeah. Right. See, he is using yeah.\n\nYour company, the data now. But I don't know what's wrong. It's so quick he used.\n\nChannel 0: Are you referring to the Internet mobile Internet?\n\nChannel 1: Sorry?\n\nChannel 0: Are you referring to your mobile Internet?\n\nChannel 1: Yeah. Yeah. Mobile\n\nChannel 0: Mhmm.\n\nChannel 1: Internet. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: We just use your your team's mobile Internet. Yeah.\n\nChannel 0: Mhmm. Yeah. Actually, the usage of the Internet is based on what you're using because some application consume more data than the other one. So, yeah, it really depends on the application you're using or\n\nChannel 1: Yeah. I know. I know. I\n\nChannel 0: at\n\nChannel 1: know.\n\nChannel 0: the\n\nChannel 1: But,\n\nChannel 0: same time.\n\nChannel 1: you know, for this month, there are thirty days, but he just after one\n\nChannel 0: Mhmm.\n\nChannel 1: week, he received the email from your company, inform he's already used, you know,\n\nChannel 0: Data.\n\nChannel 1: 30%, yeah, data\n\nChannel 0: Yeah.\n\nChannel 1: already.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. It's\n\nChannel 0: Okay.\n\nChannel 1: so strange. I would you help to take for him?\n\nChannel 0: Sorry?\n\nChannel 1: Would you please help to take what's the problem for him the the the mobile data?\n\nChannel 0: Does he receive a like, a message, she said, that\n\nChannel 1: Yeah. Receive\n\nChannel 0: he already\n\nChannel 1: message.\n\nChannel 0: used 30%?\n\nChannel 1: Yeah. Receive message, and also we receive the email as well.\n\nChannel 0: Yeah. Actually, that is automated. So our system is detecting the usage or monitoring the usage of his Internet connection via mobile his data. So once, like, he used 30% of it, he'll receive a notification that's an accurate one.\n\nChannel 1: Okay. Okay. I got it.\n\nChannel 0: K.\n\nChannel 1: Thank you.\n\nChannel 0: Yes.\n\nChannel 1: Thanks for your\n\nChannel 0: Mhmm.\n\nChannel 1: explanation. I will concede I will see if the family share is workable for us or not. We will see. Okay?\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Thanks.\n\nChannel 0: Okay\n\nChannel 1: Yeah.\n\nChannel 0: then. I'll send you an email then shortly for the plans\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: that\n\nChannel 1: Yeah.\n\nChannel 0: plan\n\nChannel 1: Later,\n\nChannel 0: c\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: will\n\nChannel 0: available.\n\nChannel 1: see. Yeah. Yeah. Sure. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Then then\n\nChannel 1: Bye.\n\nChannel 0: we'll just re wait for your response via email for the confirmation.\n\nChannel 1: Yeah. Sure. Sure. Bye bye.\n\nChannel 0: Okay. Thank you. Have a great day.\n\nChannel 1: Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.022901810705661777}],"sentiment":"neutral","sentiment_score":0.022901810705661777,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.07723445445299149},{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.0944358855485916},{"text":"Good afternoon.","start":3.04,"end":3.86,"sentiment":"positive","sentiment_score":0.33562272787094116},{"text":"This is Maureen 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The customer is unsure of their plan's cost and the representative sends a link to choose a plan. The customer's son uses the current plan and the representative explains that the system is detecting usage and monitoring usage. The representative promises to send an email with a confirmation and the call ends."},"intents":{"segments":[{"text":"Because we're currently trying to upgrade your plan to Family Share, but we just wanted to confirm on what plan do you want.","start_word":60,"end_word":82,"intents":[{"intent":"Confirm plan","confidence_score":0.17585663}]},{"text":"I'm going to send you a link right now Mhmm. via SMS.","start_word":122,"end_word":133,"intents":[{"intent":"Send link","confidence_score":0.6781481}]},{"text":"My problem is based our current plan, a separate one, my my son, the we we have to pay you guys $75. So if I choose one of any place, it is the yeah. I Family mean, share? the is that cheaper than our previous place? Or yeah. 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Just wanted to ask on what plan is it? Because we're currently trying to upgrade your plan to Family Share, but we just wanted to confirm on what plan do you want. But first of all, I don't know what kind of land do you guys have, like, yeah, for many total NPS or how much is that. I have to know first, and then I can make decisions. Okay then. I'm going to send you a link right now Mhmm. via SMS. Is that okay? On where you can choose the available plans for the family share. Yeah. No. Would you please cut the screen and send to me in my email? Later, I will check because now I'm off the side. No convenient to check the the the the email. Okay? Okay then. So I'm going to send you a link, which is our website on where the Family Share plan is available. You will see there there's 10 GB, 30 GB. Then just reply to the email regarding your chosen plan so that we can proceed with it. 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So no one no one used the the family share until Yes. now. Yeah. We are the Yeah. first one. Yeah. Okay. As of the moment, you're the first one if ever. Because mostly of our customer are using the individual Separate plan, to which is, yeah, which is the your current plan right now, the separate one. okay. Mhmm. The problem Yeah. is I yeah. The the the yeah. For my son, it looks like the it's been I don't know what's wrong. For example, for the now the January of this month, he already used 50%.","start_word":299,"end_word":433,"sentiment":"neutral","sentiment_score":0.021914366632699966},{"text":"So I don't know what's wrong, the data.","start_word":434,"end_word":441,"sentiment":"negative","sentiment_score":-0.3706341087818146},{"text":"We we just so it's yeah. It's run out early. From your yeah. From you. Yeah. Right. See, he is using yeah. Your company, the data now. But I don't know what's wrong. It's so quick he used. Are you referring to the Internet mobile Internet? Sorry? Are you referring to your mobile Internet? Yeah. Yeah. Mobile Mhmm. Internet. Yeah. Yeah. We just use your your team's mobile Internet. Yeah. Mhmm. Yeah. Actually, the usage of the Internet is based on what you're using because some application consume more data than the other one. So, yeah, it really depends on the application you're using or Yeah. I know. I know. I at know. the But, same time. you know, for this month, there are thirty days, but he just after one Mhmm. week, he received the email from your company, inform he's already used, you know, Data. 30%, yeah, data Yeah. already. Okay. Yeah. It's Okay. so strange. I would you help to take for him? Sorry? Would you please help to take what's the problem for him the the the mobile data? Does he receive a like, a message, she said, that Yeah. Receive he already message. used 30%? Yeah. Receive message, and also we receive the email as well. Yeah. Actually, that is automated. 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