{"metadata":{"transaction_key":"deprecated","request_id":"01a05fa8-fd67-7380-ad82-6d8eab7bf388","sha256":"42c6e99094557cae83a61859f1e52c37acd405541af63d3f19b1969e668fbb5f","created":"2026-09-02T01:08:27.532Z","duration":230.32794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":805,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":881,"output_tokens":883},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":881,"output_tokens":108}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Josh. This is Veronica from XU Financial. How are you? That's good. I had you booked in it's pretty quick today. Just a bit of an update on the investment I did on your super account. Is now still a good time? Yep. Beautiful. Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect. And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Yep. Perfect. And how's your morning been? Been busy? That's good. Yeah. Well, like I said, it is pretty quick one for me today. And now, Josh, do you have access to your email at all? All? Okay. So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same time. Yep. Yep. That's all good. Yep. No. That's all good. While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything. There's only minor changes that I have recommended today, so it is pretty straightforward. I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well. Yeah. You would probably have to go back to your phone because it will have to link back to the email address that your super fund has on file just for security because, otherwise, they won't recognize it as a valid one. Yeah. I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first. So I'm happy to just kind of go through it with you just to make sure you're happy. And if you are happy with it, then we can we can find and get that sorted. Sorted. So let me know if you can see the cover page. It should say statement of that. Okay. Yep. Okay. Perfect. Now on the cover page, you can see that this has been tailored specifically for you. You can see as well all my details listed. So you can see my authorized representative number listed, and I am licensed under OQ Financial. Now on the second page, it outlines the best interest duty. Do you remember ever hearing about that before? No? That's all good. Essentially, what it means is that we have to act in your best interest at all time. The advice itself has to put you in a better position as a result of the advice. Otherwise, we can't actually make","confidence":0.99902344,"words":[{"word":"good","start":4.0,"end":4.16,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4112800657749176},{"word":"morning","start":4.16,"end":4.48,"confidence":0.9980469,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.40291714668273926},{"word":"josh","start":4.48,"end":4.7999997,"confidence":0.9926758,"punctuated_word":"Josh.","sentiment":"positive","sentiment_score":0.3668886721134186},{"word":"this","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3588676154613495},{"word":"is","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3166401982307434},{"word":"veronica","start":5.04,"end":5.52,"confidence":0.89501953,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.2791842818260193},{"word":"from","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.25720393657684326},{"word":"xu","start":5.7599998,"end":6.16,"confidence":0.3624878,"punctuated_word":"XU","sentiment":"neutral","sentiment_score":0.22174286842346191},{"word":"financial","start":6.16,"end":6.66,"confidence":0.99194336,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.28376978635787964},{"word":"how","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27287474274635315},{"word":"are","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2206660509109497},{"word":"you","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2191954106092453},{"word":"that's","start":9.2,"end":9.679999,"confidence":0.9658203,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7950332164764404},{"word":"good","start":9.679999,"end":10.179999,"confidence":0.9890137,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.794971227645874},{"word":"i","start":10.48,"end":10.719999,"confidence":0.97314453,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5503315329551697},{"word":"had","start":10.719999,"end":10.96,"confidence":0.9941406,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.5878346562385559},{"word":"you","start":10.96,"end":11.2,"confidence":0.9951172,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5102536678314209},{"word":"booked","start":11.2,"end":11.5199995,"confidence":1.0,"punctuated_word":"booked","sentiment":"positive","sentiment_score":0.5513818264007568},{"word":"in","start":11.5199995,"end":12.015,"confidence":0.984375,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.6839100122451782},{"word":"it's","start":12.335,"end":12.415,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.6821393370628357},{"word":"pretty","start":12.415,"end":12.655001,"confidence":1.0,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.6446930170059204},{"word":"quick","start":12.655001,"end":12.975,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.6592355370521545},{"word":"today","start":12.975,"end":13.295,"confidence":0.9321289,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.524571418762207},{"word":"just","start":13.295,"end":13.455,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.33450549840927124},{"word":"a","start":13.455,"end":13.535,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2764738202095032},{"word":"bit","start":13.535,"end":13.775001,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.235286682844162},{"word":"of","start":13.775001,"end":13.8550005,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1931171864271164},{"word":"an","start":13.8550005,"end":14.015,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2027776539325714},{"word":"update","start":14.015,"end":14.515,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.19426704943180084},{"word":"on","start":14.575001,"end":14.975,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1391407549381256},{"word":"the","start":14.975,"end":15.375,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19214271008968353},{"word":"investment","start":15.375,"end":15.775001,"confidence":0.59521484,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":0.15329575538635254},{"word":"i","start":15.775001,"end":15.8550005,"confidence":0.91259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1779775172472},{"word":"did","start":15.8550005,"end":16.095001,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.2198477238416672},{"word":"on","start":16.095001,"end":16.175,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.22482328116893768},{"word":"your","start":16.175,"end":16.495,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3530884087085724},{"word":"super","start":16.495,"end":16.815,"confidence":0.90478516,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.3677049279212952},{"word":"account","start":16.815,"end":17.215,"confidence":0.9111328,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.24960851669311523},{"word":"is","start":17.215,"end":17.535,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.09639493376016615},{"word":"now","start":17.535,"end":17.695,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.09903556853532793},{"word":"still","start":17.695,"end":17.935001,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.17480312287807465},{"word":"a","start":17.935001,"end":18.095001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2415856420993805},{"word":"good","start":18.095001,"end":18.175,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2447977364063263},{"word":"time","start":18.175,"end":18.675,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.2438005208969116},{"word":"yep","start":19.935,"end":20.415,"confidence":0.7607422,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2438068687915802},{"word":"beautiful","start":20.415,"end":20.915,"confidence":1.0,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.5539617538452148},{"word":"now","start":21.295,"end":21.535,"confidence":0.9873047,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.17698462307453156},{"word":"before","start":21.535,"end":21.935001,"confidence":0.9980469,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.03066995739936829},{"word":"i","start":21.935001,"end":22.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07661335915327072},{"word":"do","start":22.015,"end":22.335,"confidence":0.8959961,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0750674232840538},{"word":"go","start":22.335,"end":22.494999,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06955036520957947},{"word":"any","start":22.494999,"end":22.735,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0658755972981453},{"word":"further","start":22.735,"end":23.135,"confidence":0.9995117,"punctuated_word":"further,","sentiment":"neutral","sentiment_score":-0.010653216391801834},{"word":"i","start":23.135,"end":23.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021545004099607468},{"word":"just","start":23.295,"end":23.455,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.029798604547977448},{"word":"need","start":23.455,"end":23.775,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.015902508050203323},{"word":"to","start":23.775,"end":23.935001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016809571534395218},{"word":"let","start":23.935001,"end":24.12,"confidence":0.9980469,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.026240263134241104},{"word":"you","start":24.12,"end":24.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031131424009799957},{"word":"know","start":24.36,"end":24.6,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.010114263743162155},{"word":"that","start":24.6,"end":24.76,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002531997859477997},{"word":"our","start":24.76,"end":24.84,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.011310335248708723},{"word":"calls","start":24.84,"end":25.16,"confidence":1.0,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.00041549280285835266},{"word":"are","start":25.16,"end":25.400002,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.008811067789793015},{"word":"being","start":25.400002,"end":25.720001,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.00949249416589737},{"word":"recorded","start":25.720001,"end":26.04,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.003508869558572769},{"word":"for","start":26.04,"end":26.28,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016740676015615463},{"word":"quality","start":26.28,"end":26.6,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.009716015309095384},{"word":"and","start":26.6,"end":26.76,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.026271715760231015},{"word":"coaching","start":26.76,"end":27.240002,"confidence":1.0,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":0.03024363145232201},{"word":"purposes","start":27.240002,"end":27.640001,"confidence":0.7832031,"punctuated_word":"purposes,","sentiment":"neutral","sentiment_score":0.00608116015791893},{"word":"if","start":27.640001,"end":27.880001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023941343650221825},{"word":"that's","start":27.880001,"end":28.12,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.00846119038760662},{"word":"okay","start":28.12,"end":28.62,"confidence":0.8000488,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02112066186964512},{"word":"yep","start":30.28,"end":30.6,"confidence":0.97314453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15972788631916046},{"word":"perfect","start":30.6,"end":31.1,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3626901805400848},{"word":"and","start":31.560001,"end":31.720001,"confidence":0.96875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1000426858663559},{"word":"just","start":31.720001,"end":31.880001,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08693484961986542},{"word":"to","start":31.880001,"end":32.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0711611732840538},{"word":"confirm","start":32.04,"end":32.440002,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.12849313020706177},{"word":"i'm","start":32.440002,"end":32.6,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07775565981864929},{"word":"speaking","start":32.6,"end":32.84,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.05103310942649841},{"word":"with","start":32.84,"end":33.0,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05171120911836624},{"word":"the","start":33.0,"end":33.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07788938283920288},{"word":"right","start":33.16,"end":33.48,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.10791444033384325},{"word":"person","start":33.48,"end":33.98,"confidence":0.99902344,"punctuated_word":"person,","sentiment":"neutral","sentiment_score":0.08582969754934311},{"word":"could","start":34.04,"end":34.28,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09237679839134216},{"word":"i","start":34.28,"end":34.440002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06287845224142075},{"word":"just","start":34.440002,"end":34.68,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08504852652549744},{"word":"get","start":34.68,"end":34.84,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06601870059967041},{"word":"you","start":34.84,"end":34.920002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07638929784297943},{"word":"to","start":34.920002,"end":35.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07979665696620941},{"word":"confirm","start":35.08,"end":35.56,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.06335945427417755},{"word":"your","start":35.56,"end":35.72,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05874548852443695},{"word":"full","start":35.72,"end":35.96,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.07175849378108978},{"word":"name","start":35.96,"end":36.440002,"confidence":0.9667969,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.050019435584545135},{"word":"date","start":36.440002,"end":36.68,"confidence":0.9448242,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.0659370869398117},{"word":"of","start":36.68,"end":36.84,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06309333443641663},{"word":"birth","start":36.84,"end":37.08,"confidence":0.99560547,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.06849497556686401},{"word":"and","start":37.08,"end":37.32,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.054601918905973434},{"word":"address","start":37.32,"end":37.8,"confidence":1.0,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.049814313650131226},{"word":"please","start":37.8,"end":37.995,"confidence":0.9782715,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.0544615238904953},{"word":"yep","start":44.875,"end":45.375,"confidence":0.94873047,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.021053120493888855},{"word":"yep","start":48.714996,"end":49.214996,"confidence":0.9790039,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08671371638774872},{"word":"perfect","start":49.274998,"end":49.774998,"confidence":0.9941406,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3621344864368438},{"word":"and","start":49.835,"end":49.995,"confidence":0.9453125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12475359439849854},{"word":"how's","start":49.995,"end":50.235,"confidence":0.97631836,"punctuated_word":"how's","sentiment":"neutral","sentiment_score":0.10321202129125596},{"word":"your","start":50.235,"end":50.394997,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08483625948429108},{"word":"morning","start":50.394997,"end":50.635,"confidence":0.98291016,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.104573555290699},{"word":"been","start":50.635,"end":51.035,"confidence":0.94555664,"punctuated_word":"been?","sentiment":"neutral","sentiment_score":0.07014615833759308},{"word":"been","start":51.035,"end":51.274998,"confidence":0.9370117,"punctuated_word":"Been","sentiment":"neutral","sentiment_score":-0.01281797606498003},{"word":"busy","start":51.274998,"end":51.57,"confidence":0.9633789,"punctuated_word":"busy?","sentiment":"neutral","sentiment_score":0.03817717358469963},{"word":"that's","start":51.57,"end":52.07,"confidence":0.82958984,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04729628190398216},{"word":"good","start":55.41,"end":55.91,"confidence":0.98657227,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3544589877128601},{"word":"yeah","start":57.57,"end":57.89,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1725296974182129},{"word":"well","start":57.89,"end":58.21,"confidence":0.99658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.13991665840148926},{"word":"like","start":58.21,"end":58.45,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.17077112197875977},{"word":"i","start":58.45,"end":58.53,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1639435738325119},{"word":"said","start":58.53,"end":59.01,"confidence":0.9995117,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.20091980695724487},{"word":"it","start":59.01,"end":59.17,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.27357640862464905},{"word":"is","start":59.17,"end":59.41,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2919454872608185},{"word":"pretty","start":59.41,"end":59.65,"confidence":0.9301758,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.3212572932243347},{"word":"quick","start":59.65,"end":59.89,"confidence":0.9941406,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.32507267594337463},{"word":"one","start":59.89,"end":60.21,"confidence":0.98291016,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.32783040404319763},{"word":"for","start":60.21,"end":60.37,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2662563920021057},{"word":"me","start":60.37,"end":60.69,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.28958746790885925},{"word":"today","start":60.69,"end":61.19,"confidence":0.99658203,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.2642057538032532},{"word":"and","start":62.05,"end":62.21,"confidence":0.6430664,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05727066099643707},{"word":"now","start":62.21,"end":62.53,"confidence":0.97094727,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.0346517413854599},{"word":"josh","start":62.53,"end":62.85,"confidence":1.0,"punctuated_word":"Josh,","sentiment":"neutral","sentiment_score":0.02820255607366562},{"word":"do","start":62.85,"end":63.01,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008468452841043472},{"word":"you","start":63.01,"end":63.17,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014460830017924309},{"word":"have","start":63.17,"end":63.41,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019073408097028732},{"word":"access","start":63.41,"end":63.89,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.018343927338719368},{"word":"to","start":63.89,"end":64.05,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02724858932197094},{"word":"your","start":64.05,"end":64.45,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.023389561101794243},{"word":"email","start":64.45,"end":64.85,"confidence":0.5307617,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.040284037590026855},{"word":"at","start":64.85,"end":65.01,"confidence":0.7714844,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.009883960708975792},{"word":"all","start":65.01,"end":65.205,"confidence":0.8845215,"punctuated_word":"all?","sentiment":"neutral","sentiment_score":0.029219448566436768},{"word":"all","start":66.965004,"end":67.445,"confidence":0.9980469,"punctuated_word":"All?","sentiment":"neutral","sentiment_score":0.05763278156518936},{"word":"okay","start":67.445,"end":67.945,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12031924724578856},{"word":"so","start":68.085,"end":68.325005,"confidence":0.8413086,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12381023168563844},{"word":"i","start":68.325005,"end":68.485,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.181409552693367},{"word":"have","start":68.485,"end":68.645004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1764221489429474},{"word":"just","start":68.645004,"end":68.885,"confidence":0.9472656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20466046035289764},{"word":"sent","start":68.885,"end":69.125,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.270384818315506},{"word":"you","start":69.125,"end":69.365005,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27682366967201233},{"word":"an","start":69.365005,"end":69.685005,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.24958036839962008},{"word":"email","start":69.685005,"end":70.185005,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2961067855358124},{"word":"with","start":70.325005,"end":70.725,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3131626844406128},{"word":"the","start":70.725,"end":70.965004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3094174563884735},{"word":"recommendation","start":70.965004,"end":71.465004,"confidence":0.9707031,"punctuated_word":"recommendation","sentiment":"neutral","sentiment_score":0.3170340359210968},{"word":"to","start":71.845,"end":72.085,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26320478320121765},{"word":"go","start":72.085,"end":72.245,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.28076478838920593},{"word":"over","start":72.245,"end":72.645004,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.3158169984817505},{"word":"with","start":72.645004,"end":72.885,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2960354685783386},{"word":"you","start":72.885,"end":73.385,"confidence":0.9675293,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2963545322418213},{"word":"and","start":73.525,"end":73.765,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2708633840084076},{"word":"it","start":73.765,"end":73.925,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29075583815574646},{"word":"just","start":73.925,"end":74.245,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2805379629135132},{"word":"makes","start":74.245,"end":74.485,"confidence":1.0,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":0.24889636039733887},{"word":"it","start":74.485,"end":74.565,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.240635484457016},{"word":"a","start":74.565,"end":74.645004,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2789168059825897},{"word":"little","start":74.645004,"end":74.885,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.19908827543258667},{"word":"bit","start":74.885,"end":75.125,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.22033631801605225},{"word":"easier","start":75.125,"end":75.525,"confidence":1.0,"punctuated_word":"easier","sentiment":"neutral","sentiment_score":0.25304511189460754},{"word":"if","start":75.525,"end":75.685,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2296135127544403},{"word":"you","start":75.685,"end":75.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18564409017562863},{"word":"can","start":75.845,"end":76.165,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1629914492368698},{"word":"get","start":76.165,"end":76.325005,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.20776472985744476},{"word":"it","start":76.325005,"end":76.485,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17156724631786346},{"word":"up","start":76.485,"end":76.645004,"confidence":0.97998047,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.19684655964374545},{"word":"and","start":76.645004,"end":76.805,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16811895370483398},{"word":"look","start":76.805,"end":76.965004,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.22734248638153076},{"word":"at","start":76.965004,"end":77.125,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.23091478645801544},{"word":"it","start":77.125,"end":77.365005,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1916211843490601},{"word":"at","start":77.365005,"end":77.525,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2346653938293457},{"word":"the","start":77.525,"end":77.685,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1943767815828323},{"word":"same","start":77.685,"end":78.185,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.20864516496658325},{"word":"time","start":84.64,"end":84.96,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.1177876740694046},{"word":"yep","start":84.96,"end":85.46,"confidence":0.9875488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06539616733789444},{"word":"yep","start":87.52,"end":87.84,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.23436376452445984},{"word":"that's","start":87.84,"end":88.24,"confidence":0.99609375,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5264114737510681},{"word":"all","start":88.24,"end":88.56,"confidence":0.9633789,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.5785812735557556},{"word":"good","start":88.56,"end":89.06,"confidence":0.9812012,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5508701801300049},{"word":"yep","start":104.985,"end":105.305,"confidence":0.8703613,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0631190836429596},{"word":"no","start":105.305,"end":105.66,"confidence":0.95092773,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0247969888150692},{"word":"that's","start":105.740005,"end":105.98,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1642000526189804},{"word":"all","start":105.98,"end":106.14001,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1796744167804718},{"word":"good","start":106.14001,"end":106.46001,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.010162515565752985},{"word":"while","start":106.46001,"end":106.700005,"confidence":0.984375,"punctuated_word":"While","sentiment":"neutral","sentiment_score":0.07613499462604523},{"word":"you","start":106.700005,"end":106.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0797283723950386},{"word":"do","start":106.86,"end":107.020004,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.062370918691158295},{"word":"wait","start":107.020004,"end":107.26,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.0920948013663292},{"word":"for","start":107.26,"end":107.420006,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00914648175239563},{"word":"that","start":107.420006,"end":107.58,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022052645683288578},{"word":"to","start":107.58,"end":107.740005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024694059044122696},{"word":"come","start":107.740005,"end":107.98,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.039425529539585114},{"word":"through","start":107.98,"end":108.48,"confidence":0.9641113,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":0.04255874454975128},{"word":"when","start":109.740005,"end":109.9,"confidence":0.52978516,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.043270837515592575},{"word":"you","start":109.9,"end":110.060005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06570373475551605},{"word":"do","start":110.060005,"end":110.3,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03811972960829735},{"word":"get","start":110.3,"end":110.46001,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04376322776079178},{"word":"access","start":110.46001,"end":110.78001,"confidence":0.99902344,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.039244648069143295},{"word":"to","start":110.78001,"end":110.94,"confidence":0.90478516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05902586132287979},{"word":"it","start":110.94,"end":111.020004,"confidence":0.99902344,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.057829923927783966},{"word":"you","start":111.020004,"end":111.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06628859043121338},{"word":"will","start":111.18,"end":111.420006,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.056346114724874496},{"word":"see","start":111.420006,"end":111.58,"confidence":0.9838867,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06927743554115295},{"word":"that","start":111.58,"end":111.82001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.024652164429426193},{"word":"there's","start":111.82001,"end":112.060005,"confidence":0.91064453,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.02758476696908474},{"word":"about","start":112.060005,"end":112.380005,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.01361013576388359},{"word":"35","start":112.380005,"end":112.94,"confidence":0.9970703,"punctuated_word":"35","sentiment":"neutral","sentiment_score":0.01271183043718338},{"word":"pages","start":112.94,"end":113.420006,"confidence":0.9790039,"punctuated_word":"pages,","sentiment":"neutral","sentiment_score":0.004398055374622345},{"word":"but","start":113.420006,"end":113.66,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.012373041361570358},{"word":"a","start":113.66,"end":113.740005,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006625749170780182},{"word":"lot","start":113.740005,"end":113.9,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.02059711515903473},{"word":"of","start":113.9,"end":114.060005,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01367584615945816},{"word":"it","start":114.060005,"end":114.22,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010022051632404327},{"word":"is","start":114.22,"end":114.380005,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00003768503665924072},{"word":"just","start":114.380005,"end":114.62,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02092263102531433},{"word":"for","start":114.62,"end":114.86,"confidence":0.95166016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05203546583652496},{"word":"compliance","start":114.86,"end":115.36,"confidence":0.9980469,"punctuated_word":"compliance","sentiment":"neutral","sentiment_score":0.007531113922595978},{"word":"just","start":115.5,"end":115.740005,"confidence":0.86621094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023909196257591248},{"word":"to","start":115.740005,"end":115.9,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004050970077514648},{"word":"make","start":115.9,"end":116.060005,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.015330344438552856},{"word":"sure","start":116.060005,"end":116.3,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.05705328285694122},{"word":"that","start":116.3,"end":116.46001,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.030132323503494263},{"word":"you","start":116.46001,"end":116.62,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07517386972904205},{"word":"fully","start":116.62,"end":117.020004,"confidence":0.99902344,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":0.09898541867733002},{"word":"understand","start":117.020004,"end":117.520004,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.04215676337480545},{"word":"everything","start":117.58,"end":118.08,"confidence":0.99853516,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.06236008182168007},{"word":"there's","start":118.495,"end":118.735,"confidence":0.8671875,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.16178488731384277},{"word":"only","start":118.735,"end":119.135,"confidence":0.99121094,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.2807435393333435},{"word":"minor","start":119.135,"end":119.615,"confidence":1.0,"punctuated_word":"minor","sentiment":"positive","sentiment_score":0.36454617977142334},{"word":"changes","start":119.615,"end":120.115,"confidence":1.0,"punctuated_word":"changes","sentiment":"positive","sentiment_score":0.37315964698791504},{"word":"that","start":120.174995,"end":120.335,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.46334734559059143},{"word":"i","start":120.335,"end":120.494995,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5600563883781433},{"word":"have","start":120.494995,"end":120.735,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5824083685874939},{"word":"recommended","start":120.735,"end":121.235,"confidence":1.0,"punctuated_word":"recommended","sentiment":"positive","sentiment_score":0.4887109398841858},{"word":"today","start":121.295,"end":121.615,"confidence":0.9736328,"punctuated_word":"today,","sentiment":"positive","sentiment_score":0.5003471970558167},{"word":"so","start":121.615,"end":121.854996,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4940679669380188},{"word":"it","start":121.854996,"end":122.015,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.6003711223602295},{"word":"is","start":122.015,"end":122.255,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.6214489936828613},{"word":"pretty","start":122.255,"end":122.575,"confidence":1.0,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.6892321109771729},{"word":"straightforward","start":122.575,"end":123.075,"confidence":0.9975586,"punctuated_word":"straightforward.","sentiment":"positive","sentiment_score":0.4733780026435852},{"word":"i'll","start":123.295,"end":123.615,"confidence":0.83251953,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3793793320655823},{"word":"kind","start":123.615,"end":123.854996,"confidence":0.9921875,"punctuated_word":"kind","sentiment":"positive","sentiment_score":0.3690360486507416},{"word":"of","start":123.854996,"end":123.935,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3820168077945709},{"word":"just","start":123.935,"end":124.174995,"confidence":0.9980469,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.33796942234039307},{"word":"touch","start":124.174995,"end":124.415,"confidence":1.0,"punctuated_word":"touch","sentiment":"positive","sentiment_score":0.34822848439216614},{"word":"on","start":124.415,"end":124.915,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.376155138015747},{"word":"what","start":125.135,"end":125.295,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.36922523379325867},{"word":"i","start":125.295,"end":125.455,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.35062161087989807},{"word":"have","start":125.455,"end":125.695,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3210717439651489},{"word":"recommended","start":125.695,"end":126.174995,"confidence":1.0,"punctuated_word":"recommended","sentiment":"neutral","sentiment_score":0.2965020537376404},{"word":"that","start":126.174995,"end":126.335,"confidence":0.9980469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.39435863494873047},{"word":"we've","start":126.335,"end":126.655,"confidence":0.76464844,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.311259388923645},{"word":"changed","start":126.655,"end":127.055,"confidence":0.93237305,"punctuated_word":"changed,","sentiment":"neutral","sentiment_score":0.31549689173698425},{"word":"and","start":127.055,"end":127.215,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2555963099002838},{"word":"then","start":127.215,"end":127.375,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2544446289539337},{"word":"you","start":127.375,"end":127.534996,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3462720513343811},{"word":"can","start":127.534996,"end":127.695,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.28291720151901245},{"word":"always","start":127.695,"end":128.195,"confidence":1.0,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.32861316204071045},{"word":"have","start":128.415,"end":128.575,"confidence":0.6850586,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.29918211698532104},{"word":"a","start":128.575,"end":128.735,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2792716324329376},{"word":"read","start":128.735,"end":128.975,"confidence":0.99902344,"punctuated_word":"read","sentiment":"neutral","sentiment_score":0.22429326176643372},{"word":"through","start":128.975,"end":129.215,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2681955397129059},{"word":"everything","start":129.215,"end":129.615,"confidence":0.9980469,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.2944755256175995},{"word":"on","start":129.615,"end":129.775,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2645948827266693},{"word":"your","start":129.775,"end":130.015,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24925342202186584},{"word":"own","start":130.015,"end":130.255,"confidence":0.99609375,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.20593859255313873},{"word":"time","start":130.255,"end":130.735,"confidence":0.9970703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.25373074412345886},{"word":"as","start":130.735,"end":130.895,"confidence":0.99316406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24284163117408752},{"word":"well","start":130.895,"end":131.13,"confidence":0.97265625,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.18424144387245175},{"word":"yeah","start":131.61,"end":132.11,"confidence":0.75,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04296011105179787},{"word":"you","start":137.13,"end":137.29001,"confidence":0.7055664,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.18057890236377716},{"word":"would","start":137.29001,"end":137.45001,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1909574419260025},{"word":"probably","start":137.45001,"end":137.93001,"confidence":1.0,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.1675918698310852},{"word":"have","start":137.93001,"end":138.09001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14314159750938416},{"word":"to","start":138.09001,"end":138.17,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15641170740127563},{"word":"go","start":138.17,"end":138.33,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1654556542634964},{"word":"back","start":138.33,"end":138.57,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.16692981123924255},{"word":"to","start":138.57,"end":138.65001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17409998178482056},{"word":"your","start":138.65001,"end":138.97,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1487875133752823},{"word":"phone","start":138.97,"end":139.47,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1006694957613945},{"word":"because","start":139.61,"end":140.11,"confidence":0.9194336,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11945129930973052},{"word":"it","start":140.33,"end":140.49,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14386191964149475},{"word":"will","start":140.49,"end":140.89,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1092204824090004},{"word":"have","start":140.89,"end":141.29001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.114217109978199},{"word":"to","start":141.29001,"end":141.79001,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10847458243370056},{"word":"link","start":142.89,"end":143.21,"confidence":0.99902344,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.09773793071508408},{"word":"back","start":143.21,"end":143.45001,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1071610376238823},{"word":"to","start":143.45001,"end":143.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1382601261138916},{"word":"the","start":143.61,"end":143.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08285529911518097},{"word":"email","start":143.85,"end":144.35,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07159310579299927},{"word":"address","start":144.49,"end":144.99,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.06493663787841797},{"word":"that","start":145.425,"end":145.58499,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09370475262403488},{"word":"your","start":145.58499,"end":145.985,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07438596338033676},{"word":"super","start":145.985,"end":146.305,"confidence":0.59228516,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.03583752363920212},{"word":"fund","start":146.305,"end":146.625,"confidence":0.9326172,"punctuated_word":"fund","sentiment":"neutral","sentiment_score":-0.01739608123898506},{"word":"has","start":146.625,"end":146.94499,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.08753912150859833},{"word":"on","start":146.94499,"end":147.265,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06210005283355713},{"word":"file","start":147.265,"end":147.665,"confidence":1.0,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.0704546570777893},{"word":"just","start":147.665,"end":147.985,"confidence":0.9140625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13554534316062927},{"word":"for","start":147.985,"end":148.22499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16544845700263977},{"word":"security","start":148.22499,"end":148.625,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.13053542375564575},{"word":"because","start":148.625,"end":149.025,"confidence":0.5280762,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.1728515625},{"word":"otherwise","start":149.025,"end":149.345,"confidence":1.0,"punctuated_word":"otherwise,","sentiment":"neutral","sentiment_score":-0.2803356349468231},{"word":"they","start":149.345,"end":149.505,"confidence":0.5708008,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.29025977849960327},{"word":"won't","start":149.505,"end":149.825,"confidence":0.9904785,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.2443423569202423},{"word":"recognize","start":149.825,"end":150.325,"confidence":0.9980469,"punctuated_word":"recognize","sentiment":"neutral","sentiment_score":-0.1983739882707596},{"word":"it","start":150.385,"end":150.545,"confidence":0.8691406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1768280565738678},{"word":"as","start":150.545,"end":150.785,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.14623886346817017},{"word":"a","start":150.785,"end":150.86499,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11062557250261308},{"word":"valid","start":150.86499,"end":151.265,"confidence":1.0,"punctuated_word":"valid","sentiment":"neutral","sentiment_score":-0.09565914422273636},{"word":"one","start":151.265,"end":151.765,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.10360953211784364},{"word":"yeah","start":158.625,"end":159.125,"confidence":0.7449951,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20363803207874295},{"word":"i'd","start":159.185,"end":159.425,"confidence":0.98046875,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.23701819777488708},{"word":"only","start":159.425,"end":159.745,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.17910216748714447},{"word":"sign","start":159.745,"end":160.245,"confidence":0.99316406,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.19572687149047852},{"word":"kind","start":160.46,"end":160.62001,"confidence":0.99609375,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.1550115942955017},{"word":"of","start":160.62001,"end":160.78,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.18918485939502716},{"word":"after","start":160.78,"end":161.1,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.13814927637577057},{"word":"i've","start":161.1,"end":161.26001,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.1820446699857712},{"word":"explained","start":161.26001,"end":161.58,"confidence":0.99902344,"punctuated_word":"explained","sentiment":"neutral","sentiment_score":0.20691543817520144},{"word":"it","start":161.58,"end":161.74,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.23862449824810028},{"word":"to","start":161.74,"end":161.82,"confidence":0.9370117,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2506295144557953},{"word":"you","start":161.82,"end":162.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26349544525146484},{"word":"just","start":162.06,"end":162.22,"confidence":0.9790039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.24891462922096252},{"word":"to","start":162.22,"end":162.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1755422055721283},{"word":"make","start":162.38,"end":162.46,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.21976590156555176},{"word":"sure","start":162.46,"end":162.70001,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.2722446918487549},{"word":"you","start":162.70001,"end":162.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3171739876270294},{"word":"are","start":162.78,"end":162.94,"confidence":0.5620117,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3036341667175293},{"word":"happy","start":162.94,"end":163.34001,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.34817200899124146},{"word":"with","start":163.34001,"end":163.58,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4188894033432007},{"word":"the","start":163.58,"end":163.74,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29905441403388977},{"word":"changes","start":163.74,"end":164.22,"confidence":0.99902344,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":0.32869428396224976},{"word":"first","start":164.22,"end":164.54001,"confidence":0.98095703,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.24241690337657928},{"word":"so","start":164.54001,"end":164.78,"confidence":0.54541016,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.348042368888855},{"word":"i'm","start":164.78,"end":165.02,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5146796107292175},{"word":"happy","start":165.02,"end":165.26001,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5429467558860779},{"word":"to","start":165.26001,"end":165.34001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5869272351264954},{"word":"just","start":165.34001,"end":165.5,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.48473381996154785},{"word":"kind","start":165.5,"end":165.62,"confidence":0.99316406,"punctuated_word":"kind","sentiment":"positive","sentiment_score":0.5647059679031372},{"word":"of","start":165.62,"end":165.74,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.5677274465560913},{"word":"go","start":165.74,"end":165.98001,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.6484578251838684},{"word":"through","start":165.98001,"end":166.22,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.7717956900596619},{"word":"it","start":166.22,"end":166.3,"confidence":0.6015625,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.7243655323982239},{"word":"with","start":166.3,"end":166.46,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5219640135765076},{"word":"you","start":166.46,"end":166.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5154743194580078},{"word":"just","start":167.1,"end":167.34001,"confidence":0.984375,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4036064147949219},{"word":"to","start":167.34001,"end":167.5,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3594784736633301},{"word":"make","start":167.5,"end":167.66,"confidence":0.99902344,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.42815661430358887},{"word":"sure","start":167.66,"end":167.82,"confidence":1.0,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.4678395986557007},{"word":"you're","start":167.82,"end":168.06,"confidence":0.9904785,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.46298694610595703},{"word":"happy","start":168.06,"end":168.46,"confidence":0.94311523,"punctuated_word":"happy.","sentiment":"positive","sentiment_score":0.4501857459545135},{"word":"and","start":168.46,"end":168.78,"confidence":0.99902344,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.3347305655479431},{"word":"if","start":168.78,"end":169.02,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3737950325012207},{"word":"you","start":169.02,"end":169.26001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3633799850940704},{"word":"are","start":169.26001,"end":169.42,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3592027425765991},{"word":"happy","start":169.42,"end":169.74,"confidence":0.99902344,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.4373964369297027},{"word":"with","start":169.74,"end":169.90001,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.45837923884391785},{"word":"it","start":169.90001,"end":170.40001,"confidence":0.98828125,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.3731234967708587},{"word":"then","start":170.78,"end":171.1,"confidence":0.94140625,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.3939574360847473},{"word":"we","start":171.1,"end":171.26001,"confidence":0.99609375,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3786105513572693},{"word":"can","start":171.26001,"end":171.5,"confidence":0.9970703,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.42477402091026306},{"word":"we","start":171.5,"end":171.74,"confidence":0.9770508,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.40523892641067505},{"word":"can","start":171.74,"end":171.90001,"confidence":0.9951172,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3584771156311035},{"word":"find","start":171.90001,"end":172.14,"confidence":0.45922852,"punctuated_word":"find","sentiment":"positive","sentiment_score":0.3859180510044098},{"word":"and","start":172.14,"end":172.3,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.26055532693862915},{"word":"get","start":172.3,"end":172.46,"confidence":0.9951172,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.34478533267974854},{"word":"that","start":172.46,"end":172.54001,"confidence":0.95410156,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.34968292713165283},{"word":"sorted","start":172.54001,"end":172.845,"confidence":0.8444824,"punctuated_word":"sorted.","sentiment":"positive","sentiment_score":0.3464597165584564},{"word":"sorted","start":174.445,"end":174.925,"confidence":0.9941406,"punctuated_word":"Sorted.","sentiment":"neutral","sentiment_score":0.10214300453662872},{"word":"so","start":174.925,"end":175.245,"confidence":0.8178711,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07467903941869736},{"word":"let","start":175.245,"end":175.485,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.08052042871713638},{"word":"me","start":175.485,"end":175.565,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07723092287778854},{"word":"know","start":175.565,"end":175.80501,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.07530273497104645},{"word":"if","start":175.80501,"end":175.885,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05859898030757904},{"word":"you","start":175.885,"end":175.965,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05099382996559143},{"word":"can","start":175.965,"end":176.125,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05095662921667099},{"word":"see","start":176.125,"end":176.365,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.061460211873054504},{"word":"the","start":176.365,"end":176.525,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.035373978316783905},{"word":"cover","start":176.525,"end":176.845,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.04769010841846466},{"word":"page","start":176.845,"end":177.345,"confidence":0.9995117,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":0.04940488934516907},{"word":"it","start":179.16501,"end":179.325,"confidence":0.90722656,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.027053121477365497},{"word":"should","start":179.325,"end":179.565,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03181044012308121},{"word":"say","start":179.565,"end":179.965,"confidence":0.9970703,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.02489391528069973},{"word":"statement","start":179.965,"end":180.465,"confidence":0.96972656,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.04687429964542389},{"word":"of","start":180.605,"end":180.765,"confidence":0.8857422,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07361020147800446},{"word":"that","start":180.765,"end":181.265,"confidence":0.30047607,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0525757372379303},{"word":"okay","start":183.245,"end":183.745,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07829301059246063},{"word":"yep","start":185.085,"end":185.485,"confidence":0.81030273,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1550801396369934},{"word":"okay","start":185.485,"end":185.885,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.28949612379074097},{"word":"perfect","start":185.885,"end":186.385,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.445987343788147},{"word":"now","start":187.005,"end":187.505,"confidence":0.9350586,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.23667795956134796},{"word":"on","start":188.09,"end":188.17,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2050144374370575},{"word":"the","start":188.17,"end":188.40999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21505865454673767},{"word":"cover","start":188.40999,"end":188.56999,"confidence":0.9980469,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.18044769763946533},{"word":"page","start":188.56999,"end":188.97,"confidence":0.9980469,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":0.25188136100769043},{"word":"you","start":188.97,"end":189.04999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18705567717552185},{"word":"can","start":189.04999,"end":189.29,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2039425224065781},{"word":"see","start":189.29,"end":189.45,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2464057207107544},{"word":"that","start":189.45,"end":189.61,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.25385433435440063},{"word":"this","start":189.61,"end":189.84999,"confidence":0.83251953,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2558603286743164},{"word":"has","start":189.84999,"end":190.09,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2733459174633026},{"word":"been","start":190.09,"end":190.33,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.3162858188152313},{"word":"tailored","start":190.33,"end":190.83,"confidence":1.0,"punctuated_word":"tailored","sentiment":"neutral","sentiment_score":0.30139023065567017},{"word":"specifically","start":190.89,"end":191.39,"confidence":0.99902344,"punctuated_word":"specifically","sentiment":"positive","sentiment_score":0.3627841472625733},{"word":"for","start":191.76999,"end":192.09,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.34463363885879517},{"word":"you","start":192.09,"end":192.59,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29542869329452515},{"word":"you","start":192.97,"end":193.12999,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.21353287994861603},{"word":"can","start":193.12999,"end":193.45,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23491525650024417},{"word":"see","start":193.45,"end":193.76999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.254287987947464},{"word":"as","start":193.76999,"end":193.93,"confidence":0.97998047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.20794916152954104},{"word":"well","start":193.93,"end":194.40999,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.2050853967666626},{"word":"all","start":194.40999,"end":194.65,"confidence":0.9941406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.24904628098011017},{"word":"my","start":194.65,"end":195.04999,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.2145427763462067},{"word":"details","start":195.04999,"end":195.54999,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.19600455462932587},{"word":"listed","start":195.61,"end":196.01,"confidence":0.9812012,"punctuated_word":"listed.","sentiment":"neutral","sentiment_score":0.23349761962890625},{"word":"so","start":196.01,"end":196.51,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1705714911222458},{"word":"you","start":196.89,"end":197.04999,"confidence":0.9428711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17217549681663513},{"word":"can","start":197.04999,"end":197.29,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1713392287492752},{"word":"see","start":197.29,"end":197.45,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2041674256324768},{"word":"my","start":197.45,"end":197.68999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.18646511435508728},{"word":"authorized","start":197.68999,"end":198.18999,"confidence":0.99902344,"punctuated_word":"authorized","sentiment":"neutral","sentiment_score":0.16038332879543304},{"word":"representative","start":198.25,"end":198.75,"confidence":1.0,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":0.13930480182170868},{"word":"number","start":199.04999,"end":199.37,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.18044693768024445},{"word":"listed","start":199.37,"end":199.87,"confidence":0.9807129,"punctuated_word":"listed,","sentiment":"neutral","sentiment_score":0.21686115860939023},{"word":"and","start":200.105,"end":200.265,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18088485300540924},{"word":"i","start":200.265,"end":200.42499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16354310512542725},{"word":"am","start":200.42499,"end":200.665,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.18886339664459229},{"word":"licensed","start":200.665,"end":201.165,"confidence":1.0,"punctuated_word":"licensed","sentiment":"neutral","sentiment_score":0.14891380071640015},{"word":"under","start":201.385,"end":201.78499,"confidence":0.9980469,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.19406667351722717},{"word":"oq","start":201.78499,"end":202.28499,"confidence":0.71118164,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.1565108448266983},{"word":"financial","start":202.42499,"end":202.92499,"confidence":0.99609375,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1748208999633789},{"word":"now","start":203.86499,"end":204.265,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.1953372061252594},{"word":"on","start":204.265,"end":204.665,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1971147060394287},{"word":"the","start":204.665,"end":205.06499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18426504731178284},{"word":"second","start":205.06499,"end":205.56499,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.158329576253891},{"word":"page","start":205.625,"end":206.105,"confidence":0.9980469,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":0.18111111223697665},{"word":"it","start":206.105,"end":206.42499,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17809629440307617},{"word":"outlines","start":206.42499,"end":206.92499,"confidence":0.9970703,"punctuated_word":"outlines","sentiment":"neutral","sentiment_score":0.14711174368858335},{"word":"the","start":207.06499,"end":207.385,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1148204505443573},{"word":"best","start":207.385,"end":207.78499,"confidence":0.99902344,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.102476067841053},{"word":"interest","start":207.78499,"end":208.265,"confidence":0.9980469,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":0.13011592626571655},{"word":"duty","start":208.265,"end":208.745,"confidence":0.9506836,"punctuated_word":"duty.","sentiment":"neutral","sentiment_score":0.159748375415802},{"word":"do","start":208.745,"end":208.905,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.06024373695254326},{"word":"you","start":208.905,"end":209.14499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06512472033500671},{"word":"remember","start":209.14499,"end":209.545,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.03653322160243988},{"word":"ever","start":209.545,"end":209.78499,"confidence":0.9790039,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.03754115104675293},{"word":"hearing","start":209.78499,"end":210.105,"confidence":1.0,"punctuated_word":"hearing","sentiment":"neutral","sentiment_score":0.02138691209256649},{"word":"about","start":210.105,"end":210.345,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.022656798362731937},{"word":"that","start":210.345,"end":210.50499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04766600579023361},{"word":"before","start":210.50499,"end":211.00499,"confidence":1.0,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":0.0401928573846817},{"word":"no","start":214.025,"end":214.42499,"confidence":0.8510742,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":0.015466872602701187},{"word":"that's","start":214.42499,"end":214.825,"confidence":0.87890625,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.32702237367630005},{"word":"all","start":214.825,"end":215.14499,"confidence":0.99609375,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.384069561958313},{"word":"good","start":215.14499,"end":215.64,"confidence":0.99658203,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.22244417667388916},{"word":"essentially","start":216.04,"end":216.54,"confidence":0.99365234,"punctuated_word":"Essentially,","sentiment":"neutral","sentiment_score":-0.04337553679943085},{"word":"what","start":216.68,"end":217.0,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04527248442173004},{"word":"it","start":217.0,"end":217.16,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04159560799598694},{"word":"means","start":217.16,"end":217.64,"confidence":0.99902344,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.05258757621049881},{"word":"is","start":217.64,"end":217.8,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.037976816296577454},{"word":"that","start":217.8,"end":218.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07151252031326294},{"word":"we","start":218.2,"end":218.44,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02982434630393982},{"word":"have","start":218.44,"end":218.68,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03495769202709198},{"word":"to","start":218.68,"end":218.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034229740500450134},{"word":"act","start":218.84,"end":219.16,"confidence":1.0,"punctuated_word":"act","sentiment":"neutral","sentiment_score":0.04382714629173279},{"word":"in","start":219.16,"end":219.48,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.23062889277935028},{"word":"your","start":219.48,"end":219.8,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10795877873897552},{"word":"best","start":219.8,"end":220.12,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.14224696159362793},{"word":"interest","start":220.12,"end":220.62,"confidence":0.9970703,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":0.17703834176063538},{"word":"at","start":220.68,"end":220.84,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07164262235164642},{"word":"all","start":220.84,"end":221.16,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.014306575059890749},{"word":"time","start":221.16,"end":221.66,"confidence":0.96435547,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.1165756657719612},{"word":"the","start":222.12,"end":222.44,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03719627857208252},{"word":"advice","start":222.44,"end":222.92,"confidence":0.9902344,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":-0.06377929449081421},{"word":"itself","start":222.92,"end":223.42,"confidence":1.0,"punctuated_word":"itself","sentiment":"neutral","sentiment_score":-0.04026852548122406},{"word":"has","start":223.64,"end":223.95999,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.09149868786334991},{"word":"to","start":223.95999,"end":224.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05628897249698639},{"word":"put","start":224.12,"end":224.36,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.024147719144821167},{"word":"you","start":224.36,"end":224.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07141509652137756},{"word":"in","start":224.76,"end":224.92,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.17691835761070251},{"word":"a","start":224.92,"end":225.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09903526306152344},{"word":"better","start":225.08,"end":225.4,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.009097933769226074},{"word":"position","start":225.4,"end":225.9,"confidence":1.0,"punctuated_word":"position","sentiment":"neutral","sentiment_score":0.16076262295246124},{"word":"as","start":226.2,"end":226.44,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10245664417743684},{"word":"a","start":226.44,"end":226.6,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1820406019687653},{"word":"result","start":226.6,"end":227.1,"confidence":0.99902344,"punctuated_word":"result","sentiment":"neutral","sentiment_score":0.03629332780838013},{"word":"of","start":227.24,"end":227.48,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15694789588451383},{"word":"the","start":227.48,"end":227.64,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07742510735988617},{"word":"advice","start":227.64,"end":228.14,"confidence":0.9543457,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":-0.01325003057718277},{"word":"otherwise","start":228.52,"end":229.0,"confidence":0.9995117,"punctuated_word":"Otherwise,","sentiment":"negative","sentiment_score":-0.45109570026397705},{"word":"we","start":229.0,"end":229.16,"confidence":0.9921875,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.35674557089805603},{"word":"can't","start":229.16,"end":229.48,"confidence":0.9951172,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4334460496902466},{"word":"actually","start":229.48,"end":229.88,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.29877591133117676},{"word":"make","start":229.88,"end":230.32794,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.12817299365997314}],"paragraphs":{"transcript":"\nGood morning, Josh. This is Veronica from XU Financial. How are you? That's good. I had you booked in it's pretty quick today.\n\nJust a bit of an update on the investment I did on your super account. Is now still a good time? Yep. Beautiful. Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nYep. Perfect. And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Yep.\n\nPerfect. And how's your morning been? Been busy? That's good. Yeah.\n\nWell, like I said, it is pretty quick one for me today. And now, Josh, do you have access to your email at all? All? Okay. So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same time.\n\nYep. Yep. That's all good. Yep. No.\n\nThat's all good. While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything. There's only minor changes that I have recommended today, so it is pretty straightforward. I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well. Yeah.\n\nYou would probably have to go back to your phone because it will have to link back to the email address that your super fund has on file just for security because, otherwise, they won't recognize it as a valid one. Yeah. I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first. So I'm happy to just kind of go through it with you just to make sure you're happy. And if you are happy with it, then we can we can find and get that sorted.\n\nSorted. So let me know if you can see the cover page. It should say statement of that. Okay. Yep.\n\nOkay. Perfect. Now on the cover page, you can see that this has been tailored specifically for you. You can see as well all my details listed. So you can see my authorized representative number listed, and I am licensed under OQ Financial.\n\nNow on the second page, it outlines the best interest duty. Do you remember ever hearing about that before? No? That's all good. Essentially, what it means is that we have to act in your best interest at all time.\n\nThe advice itself has to put you in a better position as a result of the advice. Otherwise, we can't actually make","paragraphs":[{"sentences":[{"text":"Good morning, Josh.","start":4.0,"end":4.7999997,"sentiment":"positive","sentiment_score":0.39369529485702515},{"text":"This is Veronica from XU Financial.","start":4.7999997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2862347811460495},{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.23757873475551605},{"text":"That's good.","start":9.2,"end":10.179999,"sentiment":"positive","sentiment_score":0.7950022220611572},{"text":"I had you booked in it's pretty quick today.","start":10.48,"end":13.295,"sentiment":"positive","sentiment_score":0.5993723339504666}],"sentiment":"positive","sentiment_score":0.46067766197349713,"num_words":23,"start":4.0,"end":13.295},{"sentences":[{"text":"Just a bit of an update on the investment I did on your super account.","start":13.295,"end":17.215,"sentiment":"neutral","sentiment_score":0.2342704991499583},{"text":"Is now still a good time?","start":17.215,"end":18.675,"sentiment":"neutral","sentiment_score":0.18340292076269785},{"text":"Yep.","start":19.935,"end":20.415,"sentiment":"neutral","sentiment_score":0.2438068687915802},{"text":"Beautiful.","start":20.415,"end":20.915,"sentiment":"positive","sentiment_score":0.5539617538452148},{"text":"Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":21.295,"end":28.62,"sentiment":"neutral","sentiment_score":0.022134881799242327}],"sentiment":"neutral","sentiment_score":0.11827490833021846,"num_words":51,"start":13.295,"end":28.62},{"sentences":[{"text":"Yep.","start":30.28,"end":30.6,"sentiment":"neutral","sentiment_score":0.15972788631916046},{"text":"Perfect.","start":30.6,"end":31.1,"sentiment":"positive","sentiment_score":0.3626901805400848},{"text":"And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?","start":31.560001,"end":37.995,"sentiment":"neutral","sentiment_score":0.07313691523785774},{"text":"Yep.","start":44.875,"end":45.375,"sentiment":"neutral","sentiment_score":0.021053120493888855},{"text":"Yep.","start":48.714996,"end":49.214996,"sentiment":"neutral","sentiment_score":0.08671371638774872}],"sentiment":"neutral","sentiment_score":0.08439148999750615,"num_words":30,"start":30.28,"end":49.214996},{"sentences":[{"text":"Perfect.","start":49.274998,"end":49.774998,"sentiment":"positive","sentiment_score":0.3621344864368438},{"text":"And how's your morning been?","start":49.835,"end":51.035,"sentiment":"neutral","sentiment_score":0.09750431776046753},{"text":"Been busy?","start":51.035,"end":51.57,"sentiment":"neutral","sentiment_score":0.0126795987598598},{"text":"That's good.","start":51.57,"end":55.91,"sentiment":"neutral","sentiment_score":0.20087763480842113},{"text":"Yeah.","start":57.57,"end":57.89,"sentiment":"neutral","sentiment_score":0.1725296974182129}],"sentiment":"neutral","sentiment_score":0.13175456725399604,"num_words":11,"start":49.274998,"end":57.89},{"sentences":[{"text":"Well, like I said, it is pretty quick one for me today.","start":57.89,"end":61.19,"sentiment":"neutral","sentiment_score":0.25294025366504985},{"text":"And now, Josh, do you have access to your email at all?","start":62.05,"end":65.205,"sentiment":"neutral","sentiment_score":0.025874764503290255},{"text":"All?","start":66.965004,"end":67.445,"sentiment":"neutral","sentiment_score":0.05763278156518936},{"text":"Okay.","start":67.445,"end":67.945,"sentiment":"neutral","sentiment_score":0.12031924724578856},{"text":"So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same time.","start":68.085,"end":84.96,"sentiment":"neutral","sentiment_score":0.23543498302117372}],"sentiment":"neutral","sentiment_score":0.1954722551485667,"num_words":65,"start":57.89,"end":84.96},{"sentences":[{"text":"Yep.","start":84.96,"end":85.46,"sentiment":"neutral","sentiment_score":0.06539616733789444},{"text":"Yep.","start":87.52,"end":87.84,"sentiment":"neutral","sentiment_score":0.23436376452445984},{"text":"That's all good.","start":87.84,"end":89.06,"sentiment":"positive","sentiment_score":0.5519543091456095},{"text":"Yep.","start":104.985,"end":105.305,"sentiment":"neutral","sentiment_score":0.0631190836429596},{"text":"No.","start":105.305,"end":105.66,"sentiment":"neutral","sentiment_score":-0.0247969888150692}],"sentiment":"neutral","sentiment_score":0.2848492791610105,"num_words":7,"start":84.96,"end":105.66},{"sentences":[{"text":"That's all good.","start":105.740005,"end":106.46001,"sentiment":"neutral","sentiment_score":0.11123731794456641},{"text":"While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything.","start":106.46001,"end":118.08,"sentiment":"neutral","sentiment_score":0.035654924144702296},{"text":"There's only minor changes that I have recommended today, so it is pretty straightforward.","start":118.495,"end":123.075,"sentiment":"positive","sentiment_score":0.475257334964616},{"text":"I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well.","start":123.295,"end":131.13,"sentiment":"neutral","sentiment_score":0.3029373426889551},{"text":"Yeah.","start":131.61,"end":132.11,"sentiment":"neutral","sentiment_score":0.04296011105179787}],"sentiment":"neutral","sentiment_score":0.1945276910836777,"num_words":89,"start":105.740005,"end":132.11},{"sentences":[{"text":"You would probably have to go back to your phone because it will have to link back to the email address that your super fund has on file just for security because, otherwise, they won't recognize it as a valid one.","start":137.13,"end":151.765,"sentiment":"neutral","sentiment_score":-0.1327918383588151},{"text":"Yeah.","start":158.625,"end":159.125,"sentiment":"neutral","sentiment_score":0.20363803207874295},{"text":"I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first.","start":159.185,"end":164.54001,"sentiment":"neutral","sentiment_score":0.24592750587246634},{"text":"So I'm happy to just kind of go through it with you just to make sure you're happy.","start":164.54001,"end":168.46,"sentiment":"positive","sentiment_score":0.5202263544003168},{"text":"And if you are happy with it, then we can we can find and get that sorted.","start":168.46,"end":172.845,"sentiment":"positive","sentiment_score":0.3734392295865452}],"sentiment":"neutral","sentiment_score":0.1604254451589753,"num_words":99,"start":137.13,"end":172.845},{"sentences":[{"text":"Sorted.","start":174.445,"end":174.925,"sentiment":"neutral","sentiment_score":0.10214300453662872},{"text":"So let me know if you can see the cover page.","start":174.925,"end":177.345,"sentiment":"neutral","sentiment_score":0.06020106849345294},{"text":"It should say statement of that.","start":179.16501,"end":181.265,"sentiment":"neutral","sentiment_score":0.042802952540417515},{"text":"Okay.","start":183.245,"end":183.745,"sentiment":"neutral","sentiment_score":0.07829301059246063},{"text":"Yep.","start":185.085,"end":185.485,"sentiment":"neutral","sentiment_score":0.1550801396369934}],"sentiment":"neutral","sentiment_score":0.0627272811718285,"num_words":20,"start":174.445,"end":185.485},{"sentences":[{"text":"Okay.","start":185.485,"end":185.885,"sentiment":"neutral","sentiment_score":0.28949612379074097},{"text":"Perfect.","start":185.885,"end":186.385,"sentiment":"positive","sentiment_score":0.445987343788147},{"text":"Now on the cover page, you can see that this has been tailored specifically for you.","start":187.005,"end":192.59,"sentiment":"neutral","sentiment_score":0.258129196241498},{"text":"You can see as well all my details listed.","start":192.97,"end":196.01,"sentiment":"neutral","sentiment_score":0.22320687936411965},{"text":"So you can see my authorized representative number listed, and I am licensed under OQ Financial.","start":196.01,"end":202.92499,"sentiment":"neutral","sentiment_score":0.17558240983635187}],"sentiment":"neutral","sentiment_score":0.22520304835119911,"num_words":43,"start":185.485,"end":202.92499},{"sentences":[{"text":"Now on the second page, it outlines the best interest duty.","start":203.86499,"end":208.745,"sentiment":"neutral","sentiment_score":0.158956955102357},{"text":"Do you remember ever hearing about that before?","start":208.745,"end":211.00499,"sentiment":"neutral","sentiment_score":0.041418175445869565},{"text":"No?","start":214.025,"end":214.42499,"sentiment":"neutral","sentiment_score":0.015466872602701187},{"text":"That's all good.","start":214.42499,"end":215.64,"sentiment":"neutral","sentiment_score":0.31117870410283405},{"text":"Essentially, what it means is that we have to act in your best interest at all time.","start":216.04,"end":221.66,"sentiment":"neutral","sentiment_score":0.03784849187907051}],"sentiment":"neutral","sentiment_score":0.09180748141370713,"num_words":40,"start":203.86499,"end":221.66},{"sentences":[{"text":"The advice itself has to put you in a better position as a result of the advice.","start":222.12,"end":228.14,"sentiment":"neutral","sentiment_score":0.04565075960229425},{"text":"Otherwise, we can't actually make","start":228.52,"end":230.32794,"sentiment":"negative","sentiment_score":-0.33364724516868594}],"sentiment":"neutral","sentiment_score":-0.040553332391110336,"num_words":22,"start":222.12,"end":230.32794}]}}]},{"alternatives":[{"transcript":"Hello. Josh speaking. Yeah. Good. Thanks. Yep. Yep. That's all. Yep. Yep. That's fine. Yep. It's Josh Leslie Gette Twenty fifth to ninth nineteen seventy eight. And 11 Uraga Place, Steven Heights. Oh, it's been okay. Yeah. Same same same every day. Yeah. Mhmm. I do. Yep. Yep. I might forward it to my work email so I can look it on the computer screens in my phone. Just sent that. I'll just wait for it to come through to my work email here. Yep. Yep. Do I have to sign anything on this, or will I have to go back to my phone to do that? Yes. Yep. Okay. I'll get it. I'll get up my screen, but I'll get it back on my phone as well. Yep. Well, I can see it on my phone now anyway, so we can go we we can start if you want. Yeah. No.","confidence":0.984375,"words":[{"word":"hello","start":2.32,"end":2.56,"confidence":0.6171875,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04742702096700668},{"word":"josh","start":2.56,"end":2.8799999,"confidence":0.62060547,"punctuated_word":"Josh","sentiment":"neutral","sentiment_score":0.04215792566537857},{"word":"speaking","start":2.8799999,"end":3.3799999,"confidence":0.99316406,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.05215272307395935},{"word":"yeah","start":7.52,"end":7.8399997,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.33093929290771484},{"word":"good","start":7.8399997,"end":8.24,"confidence":0.9892578,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6569778919219971},{"word":"thanks","start":8.24,"end":8.74,"confidence":0.982666,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7470605373382568},{"word":"yep","start":17.665,"end":18.165,"confidence":0.98583984,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.18388418853282928},{"word":"yep","start":18.865,"end":19.185,"confidence":0.951416,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08435910195112228},{"word":"that's","start":19.185,"end":19.425,"confidence":0.98413086,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10054883360862732},{"word":"all","start":19.425,"end":19.825,"confidence":0.67492676,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.1066085696220398},{"word":"yep","start":19.825,"end":20.325,"confidence":0.8769531,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1194901093840599},{"word":"yep","start":28.91,"end":29.07,"confidence":0.76342773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06992574036121368},{"word":"that's","start":29.07,"end":29.23,"confidence":0.98291016,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1281956434249878},{"word":"fine","start":29.23,"end":29.73,"confidence":0.99365234,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.14367753267288208},{"word":"yep","start":38.989998,"end":39.309998,"confidence":0.99194336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02416886016726494},{"word":"it's","start":39.309998,"end":39.55,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.013028716668486595},{"word":"josh","start":39.55,"end":39.87,"confidence":0.9892578,"punctuated_word":"Josh","sentiment":"neutral","sentiment_score":0.02062912285327911},{"word":"leslie","start":39.87,"end":40.37,"confidence":0.89501953,"punctuated_word":"Leslie","sentiment":"neutral","sentiment_score":0.028039874508976936},{"word":"gette","start":40.43,"end":40.635,"confidence":0.43359375,"punctuated_word":"Gette","sentiment":"neutral","sentiment_score":0.02675236389040947},{"word":"twenty","start":41.594997,"end":41.914997,"confidence":0.9038086,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":0.028163492679595947},{"word":"fifth","start":41.914997,"end":42.155,"confidence":0.9970703,"punctuated_word":"fifth","sentiment":"neutral","sentiment_score":0.030378373339772224},{"word":"to","start":42.155,"end":42.394997,"confidence":0.47485352,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026331044733524323},{"word":"ninth","start":42.394997,"end":42.875,"confidence":0.7192383,"punctuated_word":"ninth","sentiment":"neutral","sentiment_score":0.03194757178425789},{"word":"nineteen","start":42.875,"end":43.355,"confidence":0.9633789,"punctuated_word":"nineteen","sentiment":"neutral","sentiment_score":0.03538890928030014},{"word":"seventy","start":43.355,"end":43.835,"confidence":0.99902344,"punctuated_word":"seventy","sentiment":"neutral","sentiment_score":0.034610264003276825},{"word":"eight","start":43.835,"end":44.335,"confidence":0.68408203,"punctuated_word":"eight.","sentiment":"neutral","sentiment_score":0.029354851692914963},{"word":"and","start":45.035,"end":45.434998,"confidence":0.9633789,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.012006827630102634},{"word":"11","start":45.434998,"end":45.934998,"confidence":0.9902344,"punctuated_word":"11","sentiment":"neutral","sentiment_score":0.016095727682113647},{"word":"uraga","start":46.315,"end":46.815,"confidence":0.57458496,"punctuated_word":"Uraga","sentiment":"neutral","sentiment_score":0.020830048248171806},{"word":"place","start":46.875,"end":47.355,"confidence":0.9536133,"punctuated_word":"Place,","sentiment":"neutral","sentiment_score":0.019868580624461177},{"word":"steven","start":47.355,"end":47.754997,"confidence":0.18811035,"punctuated_word":"Steven","sentiment":"neutral","sentiment_score":0.0355663038790226},{"word":"heights","start":47.754997,"end":48.254997,"confidence":0.6879883,"punctuated_word":"Heights.","sentiment":"neutral","sentiment_score":0.036153875291347504},{"word":"oh","start":52.635,"end":52.795,"confidence":0.8730469,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12191780656576157},{"word":"it's","start":52.795,"end":52.954998,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1308882236480713},{"word":"been","start":52.954998,"end":53.195,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.13905073702335358},{"word":"okay","start":53.195,"end":53.515,"confidence":0.9885254,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1491154432296753},{"word":"yeah","start":53.515,"end":53.88,"confidence":0.96240234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19696742296218872},{"word":"same","start":53.88,"end":54.38,"confidence":0.9667969,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.2543684244155884},{"word":"same","start":55.32,"end":55.72,"confidence":0.61328125,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.32818520069122314},{"word":"same","start":55.72,"end":56.120003,"confidence":0.8232422,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.24065962433815},{"word":"every","start":56.120003,"end":56.440002,"confidence":0.77441406,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.27481019496917725},{"word":"day","start":56.440002,"end":56.940002,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.27072709798812866},{"word":"yeah","start":57.72,"end":58.22,"confidence":0.6951904,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15245938301086426},{"word":"mhmm","start":62.2,"end":62.7,"confidence":0.9935303,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.040833257138729095},{"word":"i","start":66.04,"end":66.2,"confidence":0.9248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05357338488101959},{"word":"do","start":66.2,"end":66.520004,"confidence":0.9785156,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.06194835901260376},{"word":"yep","start":66.520004,"end":66.795,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05365721508860588},{"word":"yep","start":80.15,"end":80.65,"confidence":0.77685547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14044588804244995},{"word":"i","start":80.95,"end":81.11,"confidence":0.9277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14220161736011505},{"word":"might","start":81.11,"end":81.35,"confidence":0.8359375,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.13833582401275635},{"word":"forward","start":81.35,"end":81.67,"confidence":0.9970703,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.1408919095993042},{"word":"it","start":81.67,"end":81.83,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15011921525001526},{"word":"to","start":81.83,"end":81.909996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11488118767738342},{"word":"my","start":81.909996,"end":82.229996,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11656681448221208},{"word":"work","start":82.229996,"end":82.729996,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.1241011694073677},{"word":"email","start":83.83,"end":84.33,"confidence":0.9951172,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.13434764742851257},{"word":"so","start":84.55,"end":84.71,"confidence":0.703125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11621502041816711},{"word":"i","start":84.71,"end":84.87,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09489277750253676},{"word":"can","start":84.87,"end":84.95,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06965720653533936},{"word":"look","start":84.95,"end":85.11,"confidence":0.99316406,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.1016283854842186},{"word":"it","start":85.11,"end":85.19,"confidence":0.8701172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.075856052339077},{"word":"on","start":85.19,"end":85.43,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09265921264886856},{"word":"the","start":85.43,"end":85.59,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09874605387449265},{"word":"computer","start":85.59,"end":85.99,"confidence":0.99902344,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.1053580492734909},{"word":"screens","start":85.99,"end":86.39,"confidence":0.8198242,"punctuated_word":"screens","sentiment":"neutral","sentiment_score":0.07483255863189697},{"word":"in","start":86.39,"end":86.55,"confidence":0.4284668,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08631594479084015},{"word":"my","start":86.55,"end":86.71,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.10884630680084229},{"word":"phone","start":86.71,"end":87.21,"confidence":0.9941406,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.099663108587265},{"word":"just","start":101.055,"end":101.295006,"confidence":0.54541016,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.3842712938785553},{"word":"sent","start":101.295006,"end":101.535,"confidence":0.36669922,"punctuated_word":"sent","sentiment":"positive","sentiment_score":0.4293242394924164},{"word":"that","start":101.535,"end":101.695,"confidence":0.545166,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.37762799859046936},{"word":"i'll","start":101.695,"end":101.855,"confidence":0.9370117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2376297414302826},{"word":"just","start":101.855,"end":102.015,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19876506924629211},{"word":"wait","start":102.015,"end":102.175,"confidence":0.9980469,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.23581908643245697},{"word":"for","start":102.175,"end":102.33501,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16819289326667786},{"word":"it","start":102.33501,"end":102.415,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.197503924369812},{"word":"to","start":102.415,"end":102.575005,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2104952335357666},{"word":"come","start":102.575005,"end":102.735,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.19647303223609924},{"word":"through","start":102.735,"end":102.975006,"confidence":0.99609375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.18471449613571167},{"word":"to","start":102.975006,"end":103.135,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17989009618759155},{"word":"my","start":103.135,"end":103.295006,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.203797847032547},{"word":"work","start":103.295006,"end":103.535,"confidence":0.9951172,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.2115419954061508},{"word":"email","start":103.535,"end":103.935005,"confidence":0.9951172,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.24163129925727844},{"word":"here","start":103.935005,"end":104.435005,"confidence":0.98657227,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.1559365689754486},{"word":"yep","start":118.51,"end":119.01,"confidence":0.88793945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2508361339569092},{"word":"yep","start":132.18001,"end":132.68001,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02494066581130028},{"word":"do","start":132.74,"end":132.82,"confidence":0.6542969,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.029002347961068153},{"word":"i","start":132.82,"end":132.90001,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038645051419734955},{"word":"have","start":132.90001,"end":133.14,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05109056830406189},{"word":"to","start":133.14,"end":133.22,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07075988501310349},{"word":"sign","start":133.22,"end":133.46,"confidence":0.9970703,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.0865098088979721},{"word":"anything","start":133.46,"end":133.78,"confidence":0.9951172,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.08116325736045837},{"word":"on","start":133.78,"end":133.94,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07017382979393005},{"word":"this","start":133.94,"end":134.18001,"confidence":0.7614746,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.07029683887958527},{"word":"or","start":134.18001,"end":134.34,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0964403599500656},{"word":"will","start":134.34,"end":134.5,"confidence":0.7314453,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.10253998637199402},{"word":"i","start":134.5,"end":134.58,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07302754372358322},{"word":"have","start":134.58,"end":134.74,"confidence":0.98291016,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09432528167963028},{"word":"to","start":134.74,"end":134.98,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0927208736538887},{"word":"go","start":134.98,"end":135.14,"confidence":0.7324219,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.08016245067119598},{"word":"back","start":135.14,"end":135.38,"confidence":0.9160156,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05703992024064064},{"word":"to","start":135.38,"end":135.54001,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0832606703042984},{"word":"my","start":135.54001,"end":135.7,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06456627696752548},{"word":"phone","start":135.7,"end":135.94,"confidence":0.99609375,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.053706880658864975},{"word":"to","start":135.94,"end":136.1,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07824389636516571},{"word":"do","start":136.1,"end":136.26001,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07215306162834167},{"word":"that","start":136.26001,"end":136.76001,"confidence":0.9995117,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.07705411314964294},{"word":"yes","start":146.18001,"end":146.68001,"confidence":0.7590332,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.02708423137664795},{"word":"yep","start":152.69499,"end":153.015,"confidence":0.97631836,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06698460876941681},{"word":"okay","start":153.015,"end":153.495,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08323509991168976},{"word":"i'll","start":153.495,"end":153.575,"confidence":0.7734375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0872875452041626},{"word":"get","start":153.575,"end":153.97499,"confidence":0.59228516,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11072925478219986},{"word":"it","start":153.97499,"end":154.215,"confidence":0.86694336,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12231148779392242},{"word":"i'll","start":154.215,"end":154.45499,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1188666820526123},{"word":"get","start":154.45499,"end":154.61499,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1042134165763855},{"word":"up","start":154.61499,"end":154.775,"confidence":0.9291992,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.12540511786937714},{"word":"my","start":154.775,"end":155.015,"confidence":0.7451172,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1056014448404312},{"word":"screen","start":155.015,"end":155.25499,"confidence":0.6923828,"punctuated_word":"screen,","sentiment":"neutral","sentiment_score":0.10378065705299376},{"word":"but","start":155.25499,"end":155.415,"confidence":0.6899414,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.09761951863765717},{"word":"i'll","start":155.415,"end":155.495,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10456167906522752},{"word":"get","start":155.495,"end":155.655,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09804417192935944},{"word":"it","start":155.655,"end":155.81499,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09773576259613036},{"word":"back","start":155.81499,"end":156.135,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08997483551502228},{"word":"on","start":156.135,"end":156.215,"confidence":0.9838867,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09575849771499634},{"word":"my","start":156.215,"end":156.715,"confidence":0.921875,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09576119482517242},{"word":"phone","start":157.095,"end":157.415,"confidence":0.8598633,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0740322470664978},{"word":"as","start":157.415,"end":157.655,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14434099197387695},{"word":"well","start":157.655,"end":158.155,"confidence":0.99902344,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.09717075526714324},{"word":"yep","start":173.31,"end":173.81,"confidence":0.9499512,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12033890187740326},{"word":"well","start":179.595,"end":179.835,"confidence":0.6953125,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.03816067054867744},{"word":"i","start":179.835,"end":179.91501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04338911920785904},{"word":"can","start":179.91501,"end":180.235,"confidence":0.9375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.049232117831707},{"word":"see","start":180.235,"end":180.475,"confidence":0.84277344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05643966794013977},{"word":"it","start":180.475,"end":180.55501,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04403509944677353},{"word":"on","start":180.55501,"end":180.71501,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0595538429915905},{"word":"my","start":180.71501,"end":180.875,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0579058863222599},{"word":"phone","start":180.875,"end":181.195,"confidence":0.9892578,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.04197493195533752},{"word":"now","start":181.195,"end":181.35501,"confidence":0.98535156,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.06886275112628937},{"word":"anyway","start":181.35501,"end":181.835,"confidence":0.6791992,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.05676489695906639},{"word":"so","start":181.835,"end":182.07501,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04393807426095009},{"word":"we","start":182.07501,"end":182.235,"confidence":0.96435547,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04892429709434509},{"word":"can","start":182.235,"end":182.55501,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05172514170408249},{"word":"go","start":182.55501,"end":182.79501,"confidence":0.9819336,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05375420302152634},{"word":"we","start":183.115,"end":183.35501,"confidence":0.5390625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.050804175436496735},{"word":"we","start":183.35501,"end":183.515,"confidence":0.77001953,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07159178704023361},{"word":"can","start":183.515,"end":183.675,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07193555682897568},{"word":"start","start":183.675,"end":183.99501,"confidence":0.99121094,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.07581435143947601},{"word":"if","start":183.99501,"end":184.155,"confidence":0.85546875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08986280858516693},{"word":"you","start":184.155,"end":184.235,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07271529734134674},{"word":"want","start":184.235,"end":184.475,"confidence":0.9626465,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.08811086416244507},{"word":"yeah","start":184.475,"end":184.975,"confidence":0.8547363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14161857962608335},{"word":"no","start":213.175,"end":213.675,"confidence":0.96777344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.053912390023469925}],"paragraphs":{"transcript":"\nHello. Josh speaking. Yeah. Good. Thanks.\n\nYep. Yep. That's all. Yep. Yep.\n\nThat's fine. Yep. It's Josh Leslie Gette Twenty fifth to ninth nineteen seventy eight. And 11 Uraga Place, Steven Heights. Oh, it's been okay.\n\nYeah. Same same same every day. Yeah. Mhmm. I do.\n\nYep. Yep. I might forward it to my work email so I can look it on the computer screens in my phone. Just sent that. I'll just wait for it to come through to my work email here.\n\nYep. Yep. Do I have to sign anything on this, or will I have to go back to my phone to do that? Yes. Yep.\n\nOkay. I'll get it. I'll get up my screen, but I'll get it back on my phone as well. Yep. Well, I can see it on my phone now anyway, so we can go we we can start if you want.\n\nYeah. No.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.04742702096700668},{"text":"Josh speaking.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.04715532436966896},{"text":"Yeah.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.33093929290771484},{"text":"Good.","start":7.8399997,"end":8.24,"sentiment":"positive","sentiment_score":0.6569778919219971},{"text":"Thanks.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.7470605373382568}],"sentiment":"neutral","sentiment_score":0.3127858986457189,"num_words":6,"start":2.32,"end":8.74},{"sentences":[{"text":"Yep.","start":17.665,"end":18.165,"sentiment":"neutral","sentiment_score":0.18388418853282928},{"text":"Yep.","start":18.865,"end":19.185,"sentiment":"neutral","sentiment_score":0.08435910195112228},{"text":"That's all.","start":19.185,"end":19.825,"sentiment":"neutral","sentiment_score":0.10357870161533356},{"text":"Yep.","start":19.825,"end":20.325,"sentiment":"neutral","sentiment_score":0.1194901093840599},{"text":"Yep.","start":28.91,"end":29.07,"sentiment":"neutral","sentiment_score":0.06992574036121368}],"sentiment":"neutral","sentiment_score":0.11080275724331538,"num_words":6,"start":17.665,"end":29.07},{"sentences":[{"text":"That's fine.","start":29.07,"end":29.73,"sentiment":"neutral","sentiment_score":0.13593658804893494},{"text":"Yep.","start":38.989998,"end":39.309998,"sentiment":"neutral","sentiment_score":0.02416886016726494},{"text":"It's Josh Leslie Gette Twenty fifth to ninth nineteen seventy eight.","start":39.309998,"end":44.335,"sentiment":"neutral","sentiment_score":0.027693144130435856},{"text":"And 11 Uraga Place, Steven Heights.","start":45.035,"end":48.254997,"sentiment":"neutral","sentiment_score":0.023420227225869894},{"text":"Oh, it's been okay.","start":52.635,"end":53.515,"sentiment":"neutral","sentiment_score":0.13524305261671543}],"sentiment":"neutral","sentiment_score":0.053423341480083764,"num_words":24,"start":29.07,"end":53.515},{"sentences":[{"text":"Yeah.","start":53.515,"end":53.88,"sentiment":"neutral","sentiment_score":0.19696742296218872},{"text":"Same same same every day.","start":53.88,"end":56.940002,"sentiment":"neutral","sentiment_score":0.2737501084804535},{"text":"Yeah.","start":57.72,"end":58.22,"sentiment":"neutral","sentiment_score":0.15245938301086426},{"text":"Mhmm.","start":62.2,"end":62.7,"sentiment":"neutral","sentiment_score":0.040833257138729095},{"text":"I do.","start":66.04,"end":66.520004,"sentiment":"neutral","sentiment_score":0.057760871946811676}],"sentiment":"neutral","sentiment_score":0.1874532349407673,"num_words":10,"start":53.515,"end":66.520004},{"sentences":[{"text":"Yep.","start":66.520004,"end":66.795,"sentiment":"neutral","sentiment_score":0.05365721508860588},{"text":"Yep.","start":80.15,"end":80.65,"sentiment":"neutral","sentiment_score":0.14044588804244995},{"text":"I might forward it to my work email so I can look it on the computer screens in my phone.","start":80.95,"end":87.21,"sentiment":"neutral","sentiment_score":0.1093058031052351},{"text":"Just sent that.","start":101.055,"end":101.695,"sentiment":"positive","sentiment_score":0.39707451065381366},{"text":"I'll just wait for it to come through to my work email here.","start":101.695,"end":104.435005,"sentiment":"neutral","sentiment_score":0.20172240642400888}],"sentiment":"neutral","sentiment_score":0.16299563107129775,"num_words":38,"start":66.520004,"end":104.435005},{"sentences":[{"text":"Yep.","start":118.51,"end":119.01,"sentiment":"neutral","sentiment_score":0.2508361339569092},{"text":"Yep.","start":132.18001,"end":132.68001,"sentiment":"neutral","sentiment_score":0.02494066581130028},{"text":"Do I have to sign anything on this, or will I have to go back to my phone to do that?","start":132.74,"end":136.76001,"sentiment":"neutral","sentiment_score":-0.07251823347594057},{"text":"Yes.","start":146.18001,"end":146.68001,"sentiment":"neutral","sentiment_score":-0.02708423137664795},{"text":"Yep.","start":152.69499,"end":153.015,"sentiment":"neutral","sentiment_score":0.06698460876941681}],"sentiment":"neutral","sentiment_score":-0.04828822903335094,"num_words":25,"start":118.51,"end":153.015},{"sentences":[{"text":"Okay.","start":153.015,"end":153.495,"sentiment":"neutral","sentiment_score":0.08323509991168976},{"text":"I'll get it.","start":153.495,"end":154.215,"sentiment":"neutral","sentiment_score":0.10677609592676163},{"text":"I'll get up my screen, but I'll get it back on my phone as well.","start":154.215,"end":158.155,"sentiment":"neutral","sentiment_score":0.10352446486552556},{"text":"Yep.","start":173.31,"end":173.81,"sentiment":"neutral","sentiment_score":0.12033890187740326},{"text":"Well, I can see it on my phone now anyway, so we can go we we can start if you want.","start":179.595,"end":184.475,"sentiment":"neutral","sentiment_score":0.058833121011654534}],"sentiment":"neutral","sentiment_score":0.08078694643407333,"num_words":41,"start":153.015,"end":184.475},{"sentences":[{"text":"Yeah.","start":184.475,"end":184.975,"sentiment":"neutral","sentiment_score":0.14161857962608335},{"text":"No.","start":213.175,"end":213.675,"sentiment":"neutral","sentiment_score":-0.053912390023469925}],"sentiment":"neutral","sentiment_score":0.04385309480130671,"num_words":2,"start":184.475,"end":213.675}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Josh speaking.\n\nChannel 0: Good morning, Josh. This is Veronica from XU Financial. How are you?\n\nChannel 1: Yeah. Good. Thanks.\n\nChannel 0: That's good. I had you booked in it's pretty quick today. Just a bit of an update on the investment I did on your super account. Is now\n\nChannel 1: Yep.\n\nChannel 0: still a good time?\n\nChannel 1: Yep. That's all. Yep.\n\nChannel 0: Yep. Beautiful. Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Yep. Perfect. And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Yep. It's Josh Leslie Gette Twenty fifth to ninth nineteen seventy eight.\n\nChannel 0: Yep.\n\nChannel 1: And 11 Uraga Place, Steven Heights.\n\nChannel 0: Yep. Perfect. And how's your morning been? Been busy? That's\n\nChannel 1: Oh, it's been okay. Yeah. Same same\n\nChannel 0: good.\n\nChannel 1: same every day.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Well, like I said, it is pretty quick one for me today. And\n\nChannel 1: Mhmm.\n\nChannel 0: now, Josh, do you have access to your email at all?\n\nChannel 1: I do. Yep.\n\nChannel 0: All? Okay. So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same\n\nChannel 1: Yep. I might forward it to my work email so\n\nChannel 0: time.\n\nChannel 1: I can look\n\nChannel 0: Yep.\n\nChannel 1: it on the computer screens in my phone.\n\nChannel 0: Yep. That's all good.\n\nChannel 1: Just sent that. I'll just wait for it to come through to my work email here.\n\nChannel 0: Yep. No. That's all good. While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything. There's\n\nChannel 1: Yep.\n\nChannel 0: only minor changes that I have recommended today, so it is pretty straightforward. I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well. Yeah.\n\nChannel 1: Yep. Do I have to sign anything on this, or will I have to go back to my phone to do that?\n\nChannel 0: You would probably have to go back to your phone because it will have to link back to the email address that your super\n\nChannel 1: Yes.\n\nChannel 0: fund has on file just for security because, otherwise, they won't recognize it as a valid one.\n\nChannel 1: Yep. Okay. I'll get it. I'll get up my screen, but I'll get it back on my phone as well.\n\nChannel 0: Yeah. I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first. So I'm happy to just kind of go through it with you just to make sure you're happy. And if you are happy with it, then we can we can find and get that sorted.\n\nChannel 1: Yep.\n\nChannel 0: Sorted. So let me know if you can see the cover page. It should say\n\nChannel 1: Well, I can\n\nChannel 0: statement\n\nChannel 1: see it on\n\nChannel 0: of\n\nChannel 1: my\n\nChannel 0: that.\n\nChannel 1: phone now anyway, so we can go we\n\nChannel 0: Okay.\n\nChannel 1: we can start if you want. Yeah.\n\nChannel 0: Yep. Okay. Perfect. Now on the cover page, you can see that this has been tailored specifically for you. You can see as well all my details listed.\n\nSo you can see my authorized representative number listed, and I am licensed under OQ Financial. Now on the second page, it outlines the best interest duty. Do you remember ever hearing about that before?\n\nChannel 1: No.\n\nChannel 0: No? That's all good. Essentially, what it means is that we have to act in your best interest at all time. The advice itself has to put you in a better position as a result of the advice. Otherwise, we can't actually make","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.04742702096700668},{"text":"Josh speaking.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.04715532436966896}],"sentiment":"neutral","sentiment_score":0.04724588990211487,"channel":1,"num_words":3,"start":2.32,"end":3.3799999},{"sentences":[{"text":"Good morning, Josh.","start":4.0,"end":4.7999997,"sentiment":"positive","sentiment_score":0.39369529485702515},{"text":"This is Veronica from XU Financial.","start":4.7999997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2862347811460495},{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.23757873475551605}],"sentiment":"neutral","sentiment_score":0.30093589797616005,"channel":0,"num_words":12,"start":4.0,"end":7.62},{"sentences":[{"text":"Yeah.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.33093929290771484},{"text":"Good.","start":7.8399997,"end":8.24,"sentiment":"positive","sentiment_score":0.6569778919219971},{"text":"Thanks.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.7470605373382568}],"sentiment":"positive","sentiment_score":0.5783259073893229,"channel":1,"num_words":3,"start":7.52,"end":8.74},{"sentences":[{"text":"That's good.","start":9.2,"end":10.179999,"sentiment":"positive","sentiment_score":0.7950022220611572},{"text":"I had you booked in it's pretty quick today.","start":10.48,"end":13.295,"sentiment":"positive","sentiment_score":0.5993723339504666},{"text":"Just a bit of an update on the investment I did on your super account.","start":13.295,"end":17.215,"sentiment":"neutral","sentiment_score":0.2342704991499583},{"text":"Is now","start":17.215,"end":17.695,"sentiment":"neutral","sentiment_score":0.09771525114774704}],"sentiment":"positive","sentiment_score":0.3819229799721922,"channel":0,"num_words":28,"start":9.2,"end":17.695},{"sentences":[{"text":"Yep.","start":17.665,"end":18.165,"sentiment":"neutral","sentiment_score":0.18388418853282928}],"sentiment":"neutral","sentiment_score":0.18388418853282928,"channel":1,"num_words":1,"start":17.665,"end":18.165},{"sentences":[{"text":"still a good time?","start":17.695,"end":18.675,"sentiment":"neutral","sentiment_score":0.22624675557017326}],"sentiment":"neutral","sentiment_score":0.22624675557017326,"channel":0,"num_words":4,"start":17.695,"end":18.675},{"sentences":[{"text":"Yep.","start":18.865,"end":19.185,"sentiment":"neutral","sentiment_score":0.08435910195112228},{"text":"That's all.","start":19.185,"end":19.825,"sentiment":"neutral","sentiment_score":0.10357870161533356},{"text":"Yep.","start":19.825,"end":20.325,"sentiment":"neutral","sentiment_score":0.1194901093840599}],"sentiment":"neutral","sentiment_score":0.10275165364146233,"channel":1,"num_words":4,"start":18.865,"end":20.325},{"sentences":[{"text":"Yep.","start":19.935,"end":20.415,"sentiment":"neutral","sentiment_score":0.2438068687915802},{"text":"Beautiful.","start":20.415,"end":20.915,"sentiment":"positive","sentiment_score":0.5539617538452148},{"text":"Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":21.295,"end":28.62,"sentiment":"neutral","sentiment_score":0.022134881799242327}],"sentiment":"neutral","sentiment_score":0.04725151043385267,"channel":0,"num_words":30,"start":19.935,"end":28.62},{"sentences":[{"text":"Yep.","start":28.91,"end":29.07,"sentiment":"neutral","sentiment_score":0.06992574036121368},{"text":"That's fine.","start":29.07,"end":29.73,"sentiment":"neutral","sentiment_score":0.13593658804893494}],"sentiment":"neutral","sentiment_score":0.11393297215302785,"channel":1,"num_words":3,"start":28.91,"end":29.73},{"sentences":[{"text":"Yep.","start":30.28,"end":30.6,"sentiment":"neutral","sentiment_score":0.15972788631916046},{"text":"Perfect.","start":30.6,"end":31.1,"sentiment":"positive","sentiment_score":0.3626901805400848},{"text":"And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?","start":31.560001,"end":37.995,"sentiment":"neutral","sentiment_score":0.07313691523785774}],"sentiment":"neutral","sentiment_score":0.08657063796584095,"channel":0,"num_words":28,"start":30.28,"end":37.995},{"sentences":[{"text":"Yep.","start":38.989998,"end":39.309998,"sentiment":"neutral","sentiment_score":0.02416886016726494},{"text":"It's Josh Leslie Gette Twenty fifth to ninth nineteen seventy eight.","start":39.309998,"end":44.335,"sentiment":"neutral","sentiment_score":0.027693144130435856}],"sentiment":"neutral","sentiment_score":0.027399453800171614,"channel":1,"num_words":12,"start":38.989998,"end":44.335},{"sentences":[{"text":"Yep.","start":44.875,"end":45.375,"sentiment":"neutral","sentiment_score":0.021053120493888855}],"sentiment":"neutral","sentiment_score":0.021053120493888855,"channel":0,"num_words":1,"start":44.875,"end":45.375},{"sentences":[{"text":"And 11 Uraga Place, Steven Heights.","start":45.035,"end":48.254997,"sentiment":"neutral","sentiment_score":0.023420227225869894}],"sentiment":"neutral","sentiment_score":0.023420227225869894,"channel":1,"num_words":6,"start":45.035,"end":48.254997},{"sentences":[{"text":"Yep.","start":48.714996,"end":49.214996,"sentiment":"neutral","sentiment_score":0.08671371638774872},{"text":"Perfect.","start":49.274998,"end":49.774998,"sentiment":"positive","sentiment_score":0.3621344864368438},{"text":"And how's your morning been?","start":49.835,"end":51.035,"sentiment":"neutral","sentiment_score":0.09750431776046753},{"text":"Been busy?","start":51.035,"end":51.57,"sentiment":"neutral","sentiment_score":0.0126795987598598},{"text":"That's","start":51.57,"end":52.07,"sentiment":"neutral","sentiment_score":0.04729628190398216}],"sentiment":"neutral","sentiment_score":0.1009025271050632,"channel":0,"num_words":10,"start":48.714996,"end":52.07},{"sentences":[{"text":"Oh, it's been okay.","start":52.635,"end":53.515,"sentiment":"neutral","sentiment_score":0.13524305261671543},{"text":"Yeah.","start":53.515,"end":53.88,"sentiment":"neutral","sentiment_score":0.19696742296218872},{"text":"Same same","start":53.88,"end":55.72,"sentiment":"neutral","sentiment_score":0.29127681255340576}],"sentiment":"neutral","sentiment_score":0.1886418940765517,"channel":1,"num_words":7,"start":52.635,"end":55.72},{"sentences":[{"text":"good.","start":55.41,"end":55.91,"sentiment":"positive","sentiment_score":0.3544589877128601}],"sentiment":"positive","sentiment_score":0.3544589877128601,"channel":0,"num_words":1,"start":55.41,"end":55.91},{"sentences":[{"text":"same every day.","start":55.72,"end":56.940002,"sentiment":"neutral","sentiment_score":0.2620656390984853}],"sentiment":"neutral","sentiment_score":0.2620656390984853,"channel":1,"num_words":3,"start":55.72,"end":56.940002},{"sentences":[{"text":"Yeah.","start":57.57,"end":57.89,"sentiment":"neutral","sentiment_score":0.1725296974182129}],"sentiment":"neutral","sentiment_score":0.1725296974182129,"channel":0,"num_words":1,"start":57.57,"end":57.89},{"sentences":[{"text":"Yeah.","start":57.72,"end":58.22,"sentiment":"neutral","sentiment_score":0.15245938301086426}],"sentiment":"neutral","sentiment_score":0.15245938301086426,"channel":1,"num_words":1,"start":57.72,"end":58.22},{"sentences":[{"text":"Well, like I said, it is pretty quick one for me today.","start":57.89,"end":61.19,"sentiment":"neutral","sentiment_score":0.25294025366504985},{"text":"And","start":62.05,"end":62.21,"sentiment":"neutral","sentiment_score":0.05727066099643707}],"sentiment":"neutral","sentiment_score":0.23788874653669503,"channel":0,"num_words":13,"start":57.89,"end":62.21},{"sentences":[{"text":"Mhmm.","start":62.2,"end":62.7,"sentiment":"neutral","sentiment_score":0.040833257138729095}],"sentiment":"neutral","sentiment_score":0.040833257138729095,"channel":1,"num_words":1,"start":62.2,"end":62.7},{"sentences":[{"text":"now, Josh, do you have access to your email at all?","start":62.21,"end":65.205,"sentiment":"neutral","sentiment_score":0.023020592094822365}],"sentiment":"neutral","sentiment_score":0.023020592094822365,"channel":0,"num_words":11,"start":62.21,"end":65.205},{"sentences":[{"text":"I do.","start":66.04,"end":66.520004,"sentiment":"neutral","sentiment_score":0.057760871946811676},{"text":"Yep.","start":66.520004,"end":66.795,"sentiment":"neutral","sentiment_score":0.05365721508860588}],"sentiment":"neutral","sentiment_score":0.056392986327409744,"channel":1,"num_words":3,"start":66.04,"end":66.795},{"sentences":[{"text":"All?","start":66.965004,"end":67.445,"sentiment":"neutral","sentiment_score":0.05763278156518936},{"text":"Okay.","start":67.445,"end":67.945,"sentiment":"neutral","sentiment_score":0.12031924724578856},{"text":"So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same","start":68.085,"end":78.185,"sentiment":"neutral","sentiment_score":0.23853096483569397}],"sentiment":"neutral","sentiment_score":0.2310532173141837,"channel":0,"num_words":40,"start":66.965004,"end":78.185},{"sentences":[{"text":"Yep.","start":80.15,"end":80.65,"sentiment":"neutral","sentiment_score":0.14044588804244995},{"text":"I might forward it to my work email so","start":80.95,"end":84.71,"sentiment":"neutral","sentiment_score":0.1308511561817593}],"sentiment":"neutral","sentiment_score":0.13181062936782836,"channel":1,"num_words":10,"start":80.15,"end":84.71},{"sentences":[{"text":"time.","start":84.64,"end":84.96,"sentiment":"neutral","sentiment_score":0.1177876740694046}],"sentiment":"neutral","sentiment_score":0.1177876740694046,"channel":0,"num_words":1,"start":84.64,"end":84.96},{"sentences":[{"text":"I can look","start":84.71,"end":85.11,"sentiment":"neutral","sentiment_score":0.08872612317403157}],"sentiment":"neutral","sentiment_score":0.08872612317403157,"channel":1,"num_words":3,"start":84.71,"end":85.11},{"sentences":[{"text":"Yep.","start":84.96,"end":85.46,"sentiment":"neutral","sentiment_score":0.06539616733789444}],"sentiment":"neutral","sentiment_score":0.06539616733789444,"channel":0,"num_words":1,"start":84.96,"end":85.46},{"sentences":[{"text":"it on the computer screens in my phone.","start":85.11,"end":87.21,"sentiment":"neutral","sentiment_score":0.09278466086834669}],"sentiment":"neutral","sentiment_score":0.09278466086834669,"channel":1,"num_words":8,"start":85.11,"end":87.21},{"sentences":[{"text":"Yep.","start":87.52,"end":87.84,"sentiment":"neutral","sentiment_score":0.23436376452445984},{"text":"That's all good.","start":87.84,"end":89.06,"sentiment":"positive","sentiment_score":0.5519543091456095}],"sentiment":"positive","sentiment_score":0.4725566729903221,"channel":0,"num_words":4,"start":87.52,"end":89.06},{"sentences":[{"text":"Just sent that.","start":101.055,"end":101.695,"sentiment":"positive","sentiment_score":0.39707451065381366},{"text":"I'll just wait for it to come through to my work email here.","start":101.695,"end":104.435005,"sentiment":"neutral","sentiment_score":0.20172240642400888}],"sentiment":"neutral","sentiment_score":0.23835092596709728,"channel":1,"num_words":16,"start":101.055,"end":104.435005},{"sentences":[{"text":"Yep.","start":104.985,"end":105.305,"sentiment":"neutral","sentiment_score":0.0631190836429596},{"text":"No.","start":105.305,"end":105.66,"sentiment":"neutral","sentiment_score":-0.0247969888150692},{"text":"That's all good.","start":105.740005,"end":106.46001,"sentiment":"neutral","sentiment_score":0.11123731794456641},{"text":"While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything.","start":106.46001,"end":118.08,"sentiment":"neutral","sentiment_score":0.035654924144702296},{"text":"There's","start":118.495,"end":118.735,"sentiment":"neutral","sentiment_score":0.16178488731384277}],"sentiment":"neutral","sentiment_score":0.04231928645943602,"channel":0,"num_words":48,"start":104.985,"end":118.735},{"sentences":[{"text":"Yep.","start":118.51,"end":119.01,"sentiment":"neutral","sentiment_score":0.2508361339569092}],"sentiment":"neutral","sentiment_score":0.2508361339569092,"channel":1,"num_words":1,"start":118.51,"end":119.01},{"sentences":[{"text":"only minor changes that I have recommended today, so it is pretty straightforward.","start":118.735,"end":123.075,"sentiment":"positive","sentiment_score":0.4993706001685216},{"text":"I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well.","start":123.295,"end":131.13,"sentiment":"neutral","sentiment_score":0.3029373426889551},{"text":"Yeah.","start":131.61,"end":132.11,"sentiment":"neutral","sentiment_score":0.04296011105179787}],"sentiment":"positive","sentiment_score":0.35627815933075063,"channel":0,"num_words":43,"start":118.735,"end":132.11},{"sentences":[{"text":"Yep.","start":132.18001,"end":132.68001,"sentiment":"neutral","sentiment_score":0.02494066581130028},{"text":"Do I have to sign anything on this, or will I have to go back to my phone to do that?","start":132.74,"end":136.76001,"sentiment":"neutral","sentiment_score":-0.07251823347594057}],"sentiment":"neutral","sentiment_score":-0.06808828350833872,"channel":1,"num_words":22,"start":132.18001,"end":136.76001},{"sentences":[{"text":"You would probably have to go back to your phone because it will have to link back to the email address that your super","start":137.13,"end":146.305,"sentiment":"neutral","sentiment_score":-0.1231800727546215}],"sentiment":"neutral","sentiment_score":-0.1231800727546215,"channel":0,"num_words":24,"start":137.13,"end":146.305},{"sentences":[{"text":"Yes.","start":146.18001,"end":146.68001,"sentiment":"neutral","sentiment_score":-0.02708423137664795}],"sentiment":"neutral","sentiment_score":-0.02708423137664795,"channel":1,"num_words":1,"start":146.18001,"end":146.68001},{"sentences":[{"text":"fund has on file just for security because, otherwise, they won't recognize it as a valid one.","start":146.305,"end":151.765,"sentiment":"neutral","sentiment_score":-0.14636138980002963}],"sentiment":"neutral","sentiment_score":-0.14636138980002963,"channel":0,"num_words":17,"start":146.305,"end":151.765},{"sentences":[{"text":"Yep.","start":152.69499,"end":153.015,"sentiment":"neutral","sentiment_score":0.06698460876941681},{"text":"Okay.","start":153.015,"end":153.495,"sentiment":"neutral","sentiment_score":0.08323509991168976},{"text":"I'll get it.","start":153.495,"end":154.215,"sentiment":"neutral","sentiment_score":0.10677609592676163},{"text":"I'll get up my screen, but I'll get it back on my phone as well.","start":154.215,"end":158.155,"sentiment":"neutral","sentiment_score":0.10352446486552556}],"sentiment":"neutral","sentiment_score":0.10117074847221375,"channel":1,"num_words":20,"start":152.69499,"end":158.155},{"sentences":[{"text":"Yeah.","start":158.625,"end":159.125,"sentiment":"neutral","sentiment_score":0.20363803207874295},{"text":"I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first.","start":159.185,"end":164.54001,"sentiment":"neutral","sentiment_score":0.24592750587246634},{"text":"So I'm happy to just kind of go through it with you just to make sure you're happy.","start":164.54001,"end":168.46,"sentiment":"positive","sentiment_score":0.5202263544003168},{"text":"And if you are happy with it, then we can we can find and get that sorted.","start":168.46,"end":172.845,"sentiment":"positive","sentiment_score":0.3734392295865452}],"sentiment":"positive","sentiment_score":0.36769973178362025,"channel":0,"num_words":58,"start":158.625,"end":172.845},{"sentences":[{"text":"Yep.","start":173.31,"end":173.81,"sentiment":"neutral","sentiment_score":0.12033890187740326}],"sentiment":"neutral","sentiment_score":0.12033890187740326,"channel":1,"num_words":1,"start":173.31,"end":173.81},{"sentences":[{"text":"Sorted.","start":174.445,"end":174.925,"sentiment":"neutral","sentiment_score":0.10214300453662872},{"text":"So let me know if you can see the cover page.","start":174.925,"end":177.345,"sentiment":"neutral","sentiment_score":0.06020106849345294},{"text":"It should say","start":179.16501,"end":179.965,"sentiment":"neutral","sentiment_score":0.027919158960382145}],"sentiment":"neutral","sentiment_score":0.05654081565638383,"channel":0,"num_words":15,"start":174.445,"end":179.965},{"sentences":[{"text":"Well, I can","start":179.595,"end":180.235,"sentiment":"neutral","sentiment_score":0.04359396919608116}],"sentiment":"neutral","sentiment_score":0.04359396919608116,"channel":1,"num_words":3,"start":179.595,"end":180.235},{"sentences":[{"text":"statement","start":179.965,"end":180.465,"sentiment":"neutral","sentiment_score":0.04687429964542389}],"sentiment":"neutral","sentiment_score":0.04687429964542389,"channel":0,"num_words":1,"start":179.965,"end":180.465},{"sentences":[{"text":"see it on","start":180.235,"end":180.71501,"sentiment":"neutral","sentiment_score":0.05334287012616793}],"sentiment":"neutral","sentiment_score":0.05334287012616793,"channel":1,"num_words":3,"start":180.235,"end":180.71501},{"sentences":[{"text":"of","start":180.605,"end":180.765,"sentiment":"neutral","sentiment_score":0.07361020147800446}],"sentiment":"neutral","sentiment_score":0.07361020147800446,"channel":0,"num_words":1,"start":180.605,"end":180.765},{"sentences":[{"text":"my","start":180.71501,"end":180.875,"sentiment":"neutral","sentiment_score":0.0579058863222599}],"sentiment":"neutral","sentiment_score":0.0579058863222599,"channel":1,"num_words":1,"start":180.71501,"end":180.875},{"sentences":[{"text":"that.","start":180.765,"end":181.265,"sentiment":"neutral","sentiment_score":0.0525757372379303}],"sentiment":"neutral","sentiment_score":0.0525757372379303,"channel":0,"num_words":1,"start":180.765,"end":181.265},{"sentences":[{"text":"phone now anyway, so we can go we","start":180.875,"end":183.35501,"sentiment":"neutral","sentiment_score":0.05209355894476175}],"sentiment":"neutral","sentiment_score":0.05209355894476175,"channel":1,"num_words":8,"start":180.875,"end":183.35501},{"sentences":[{"text":"Okay.","start":183.245,"end":183.745,"sentiment":"neutral","sentiment_score":0.07829301059246063}],"sentiment":"neutral","sentiment_score":0.07829301059246063,"channel":0,"num_words":1,"start":183.245,"end":183.745},{"sentences":[{"text":"we can start if you want.","start":183.35501,"end":184.475,"sentiment":"neutral","sentiment_score":0.07833844423294067},{"text":"Yeah.","start":184.475,"end":184.975,"sentiment":"neutral","sentiment_score":0.14161857962608335}],"sentiment":"neutral","sentiment_score":0.0873784635748182,"channel":1,"num_words":7,"start":183.35501,"end":184.975},{"sentences":[{"text":"Yep.","start":185.085,"end":185.485,"sentiment":"neutral","sentiment_score":0.1550801396369934},{"text":"Okay.","start":185.485,"end":185.885,"sentiment":"neutral","sentiment_score":0.28949612379074097},{"text":"Perfect.","start":185.885,"end":186.385,"sentiment":"positive","sentiment_score":0.445987343788147},{"text":"Now on the cover page, you can see that this has been tailored specifically for you.","start":187.005,"end":192.59,"sentiment":"neutral","sentiment_score":0.258129196241498},{"text":"You can see as well all my details listed.","start":192.97,"end":196.01,"sentiment":"neutral","sentiment_score":0.22320687936411965}],"sentiment":"neutral","sentiment_score":0.2510533093341759,"channel":0,"num_words":28,"start":185.085,"end":196.01},{"sentences":[{"text":"So you can see my authorized representative number listed, and I am licensed under OQ Financial.","start":196.01,"end":202.92499,"sentiment":"neutral","sentiment_score":0.17558240983635187},{"text":"Now on the second page, it outlines the best interest duty.","start":203.86499,"end":208.745,"sentiment":"neutral","sentiment_score":0.158956955102357},{"text":"Do you remember ever hearing about that before?","start":208.745,"end":211.00499,"sentiment":"neutral","sentiment_score":0.041418175445869565}],"sentiment":"neutral","sentiment_score":0.13969115620212896,"channel":0,"num_words":35,"start":196.01,"end":211.00499},{"sentences":[{"text":"No.","start":213.175,"end":213.675,"sentiment":"neutral","sentiment_score":-0.053912390023469925}],"sentiment":"neutral","sentiment_score":-0.053912390023469925,"channel":1,"num_words":1,"start":213.175,"end":213.675},{"sentences":[{"text":"No?","start":214.025,"end":214.42499,"sentiment":"neutral","sentiment_score":0.015466872602701187},{"text":"That's all good.","start":214.42499,"end":215.64,"sentiment":"neutral","sentiment_score":0.31117870410283405},{"text":"Essentially, what it means is that we have to act in your best interest at all time.","start":216.04,"end":221.66,"sentiment":"neutral","sentiment_score":0.03784849187907051},{"text":"The advice itself has to put you in a better position as a result of the advice.","start":222.12,"end":228.14,"sentiment":"neutral","sentiment_score":0.04565075960229425},{"text":"Otherwise, we can't actually make","start":228.52,"end":230.32794,"sentiment":"negative","sentiment_score":-0.33364724516868594}],"sentiment":"neutral","sentiment_score":0.01628497754072034,"channel":0,"num_words":43,"start":214.025,"end":230.32794}]},"summary":{"result":"success","short":"A representative from Carrefour Financial called a customer named Josh to confirm his personal information and discuss his investment account. The representative sent an email with recommendations for the investment and asked if Josh had access to his email. The representative also explained the process for updating the customer's information and addressed any minor changes."},"intents":{"segments":[{"text":"And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep.","start_word":90,"end_word":116,"intents":[{"intent":"Confirm identity","confidence_score":0.32137406},{"intent":"Share contact information","confidence_score":0.004750014}]},{"text":"I do.","start_word":183,"end_word":184,"intents":[{"intent":"Confirm email","confidence_score":0.008022504}]},{"text":"So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same Yep. I might forward it to my work email so time. I can look Yep. it on the computer screens in my phone. Yep.","start_word":188,"end_word":249,"intents":[{"intent":"Send email","confidence_score":0.026715117},{"intent":"Provide recommendation","confidence_score":0.006743547},{"intent":"Receive email","confidence_score":0.009796103}]},{"text":"While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything.","start_word":275,"end_word":316,"intents":[{"intent":"Understand request","confidence_score":0.000011994363}]},{"text":"only minor changes that I have recommended today, so it is pretty straightforward. I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well. Yeah.","start_word":318,"end_word":360,"intents":[{"intent":"Recommend changes","confidence_score":0.4181943},{"intent":"Recommend changes","confidence_score":0.08061283},{"intent":"Identify issues","confidence_score":0.0009830799},{"intent":"Recommend changes","confidence_score":0.028984977}]},{"text":"Do I have to sign anything on this, or will I have to go back to my phone to do that?","start_word":362,"end_word":382,"intents":[{"intent":"Mention authorization","confidence_score":0.00025218577}]},{"text":"I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first. So I'm happy to just kind of go through it with you just to make sure you're happy. And if you are happy with it, then we can we can find and get that sorted. Yep.","start_word":446,"end_word":503,"intents":[{"intent":"Offer assistance","confidence_score":0.021120567}]},{"text":"You can see as well all my details listed. So you can see my authorized representative number listed, and I am licensed under OQ Financial.","start_word":564,"end_word":588,"intents":[{"intent":"Provide information","confidence_score":0.06477344}]}]},"sentiments":{"segments":[{"text":"Hello. Josh speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.048263486474752426},{"text":"Good morning, Josh.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.3901783525943756},{"text":"This is Veronica from XU Financial. How are you? Yeah.","start_word":6,"end_word":15,"sentiment":"neutral","sentiment_score":0.2698536515235901},{"text":"Good. Thanks. That's good. I had you booked in it's pretty quick today.","start_word":16,"end_word":28,"sentiment":"positive","sentiment_score":0.6698247790336609},{"text":"Just a bit of an update on the investment I did on your super account. Is now Yep. still a good time? Yep. That's all. Yep. Yep.","start_word":29,"end_word":55,"sentiment":"neutral","sentiment_score":0.1891121566295624},{"text":"Beautiful.","start_word":56,"end_word":56,"sentiment":"positive","sentiment_score":0.5539617538452148},{"text":"Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. That's fine. Yep.","start_word":57,"end_word":88,"sentiment":"neutral","sentiment_score":0.04453883320093155},{"text":"Perfect.","start_word":89,"end_word":89,"sentiment":"positive","sentiment_score":0.3626901805400848},{"text":"And just to confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. It's Josh Leslie Gette Twenty fifth to ninth nineteen seventy eight. Yep. And 11 Uraga Place, Steven Heights. Yep.","start_word":90,"end_word":135,"sentiment":"neutral","sentiment_score":0.049975864589214325},{"text":"Perfect.","start_word":136,"end_word":136,"sentiment":"positive","sentiment_score":0.3621344864368438},{"text":"And how's your morning been? Been busy? That's Oh, it's been okay. Yeah. Same same good. same every day. Yeah. Yeah. Well, like I said, it is pretty quick one for me today. And Mhmm. now, Josh, do you have access to your email at all? I do. Yep. All? Okay. So I have just sent you an email with the recommendation to go over with you, and it just makes it a little bit easier if you can get it up and look at it at the same Yep. I might forward it to my work email so time. I can look Yep. it on the computer screens in my phone. Yep.","start_word":137,"end_word":249,"sentiment":"neutral","sentiment_score":0.15606752038002014},{"text":"That's all good. Just sent that.","start_word":250,"end_word":255,"sentiment":"positive","sentiment_score":0.48284074664115906},{"text":"I'll just wait for it to come through to my work email here. Yep. No. That's all good. While you do wait for that to come through, when you do get access to it, you will see that there's about 35 pages, but a lot of it is just for compliance just to make sure that you fully understand everything. There's Yep.","start_word":256,"end_word":317,"sentiment":"neutral","sentiment_score":0.08360491693019867},{"text":"only minor changes that I have recommended today, so it is pretty straightforward.","start_word":318,"end_word":330,"sentiment":"positive","sentiment_score":0.4977028965950012},{"text":"I'll kind of just touch on what I have recommended that we've changed, and then you can always have a read through everything on your own time as well. Yeah. Yep. Do I have to sign anything on this, or will I have to go back to my phone to do that? You would probably have to go back to your phone because it will have to link back to the email address that your super Yes. fund has on file just for security because, otherwise, they won't recognize it as a valid one. Yep. Okay. I'll get it. I'll get up my screen, but I'll get it back on my phone as well. Yeah. I'd only sign kind of after I've explained it to you just to make sure you are happy with the changes first.","start_word":331,"end_word":467,"sentiment":"neutral","sentiment_score":0.07393549382686615},{"text":"So I'm happy to just kind of go through it with you just to make sure you're happy. And if you are happy with it, then we can we can find and get that sorted.","start_word":468,"end_word":502,"sentiment":"positive","sentiment_score":0.4444977343082428},{"text":"Yep. Sorted. So let me know if you can see the cover page. It should say Well, I can statement see it on of my that. phone now anyway, so we can go we Okay. we can start if you want. Yeah. Yep. Okay.","start_word":503,"end_word":546,"sentiment":"neutral","sentiment_score":0.07937128096818924},{"text":"Perfect.","start_word":547,"end_word":547,"sentiment":"positive","sentiment_score":0.445987343788147},{"text":"Now on the cover page, you can see that this has been tailored specifically for you. You can see as well all my details listed. So you can see my authorized representative number listed, and I am licensed under OQ Financial. Now on the second page, it outlines the best interest duty. Do you remember ever hearing about that before? No. No?","start_word":548,"end_word":609,"sentiment":"neutral","sentiment_score":0.17308640480041504},{"text":"That's all good.","start_word":610,"end_word":612,"sentiment":"positive","sentiment_score":0.33890506625175476},{"text":"Essentially, what it means is that we have to act in your best interest at all time. The advice itself has to put you in a better position as a result of the advice.","start_word":613,"end_word":646,"sentiment":"neutral","sentiment_score":0.04292844235897064},{"text":"Otherwise, we can't actually make","start_word":647,"end_word":651,"sentiment":"negative","sentiment_score":-0.4150592088699341}],"average":{"sentiment":"neutral","sentiment_score":0.149123817175998}}}}