{"metadata":{"transaction_key":"deprecated","request_id":"019df0a8-7331-7881-8130-8bdfb8e455bb","sha256":"7e827a9add6f9c996319664b132b15ec59afc163a4388454e931b9fa3df36a5c","created":"2026-05-04T01:44:26.816Z","duration":125.92794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":277,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":293,"output_tokens":293},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":293,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you for calling Airtel accounts. How may I help you today? Sure. I would love to assist you today. May may I please confirm your full name? Thank you. Nice to have you on the line, mister Matthew. Are you going to use your Visa or your Mastercard? Okay. Thank you. So what we are processing today is your May invoice for $89.95. Just bear with me. Let me just select Mastercard. Mastercard. Okay. May I have your card number, please? Thank you. 5163610234864534. Thank you. Expiration date, please? 10/27. Okay. And then the security code, please? 361. Thank you so much. Let me just proceed. Okay. There we go, mister Matthew. Payment has been successfully processed. Your account now is back to zero, and you will receive your official receipt shortly to your email address. And thank you so much for paying your account on time. Anything else that I may help you today? You're welcome. Have a good one, and be safe. Bye bye.","confidence":0.9993255,"words":[{"word":"hi","start":0.56,"end":0.79999995,"confidence":0.99741745,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.3596780002117157},{"word":"thank","start":0.79999995,"end":1.04,"confidence":0.9993536,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6569404006004333},{"word":"you","start":1.04,"end":1.1999999,"confidence":0.9998908,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.60258549451828},{"word":"for","start":1.1999999,"end":1.4399999,"confidence":0.9997712,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6184732913970947},{"word":"calling","start":1.4399999,"end":1.9399999,"confidence":0.99970144,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5353306531906128},{"word":"airtel","start":2.56,"end":3.04,"confidence":0.8873263,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.5422556400299072},{"word":"accounts","start":3.04,"end":3.4399998,"confidence":0.915963,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.6672666072845459},{"word":"how","start":3.4399998,"end":3.6,"confidence":0.9998878,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5738217234611511},{"word":"may","start":3.6,"end":3.76,"confidence":0.9987477,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5827755928039551},{"word":"i","start":3.76,"end":3.84,"confidence":0.98489165,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5817475318908691},{"word":"help","start":3.84,"end":4.0,"confidence":0.9999113,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5061044096946716},{"word":"you","start":4.0,"end":4.24,"confidence":0.9998222,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5676400065422058},{"word":"today","start":4.24,"end":4.74,"confidence":0.9999204,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.45411789417266846},{"word":"sure","start":9.04,"end":9.36,"confidence":0.99846625,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2877180874347687},{"word":"i","start":9.36,"end":9.44,"confidence":0.99995184,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5062142014503479},{"word":"would","start":9.44,"end":9.679999,"confidence":0.99994004,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.546082615852356},{"word":"love","start":9.679999,"end":9.92,"confidence":0.99946743,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.6870660185813904},{"word":"to","start":9.92,"end":10.08,"confidence":0.9993222,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5395486354827881},{"word":"assist","start":10.08,"end":10.4,"confidence":0.99986506,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.5378468632698059},{"word":"you","start":10.4,"end":10.559999,"confidence":0.9852041,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5747925639152527},{"word":"today","start":10.559999,"end":11.059999,"confidence":0.99488,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.553876519203186},{"word":"may","start":11.2,"end":11.7,"confidence":0.99181986,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.23119887709617615},{"word":"may","start":12.0,"end":12.16,"confidence":0.64537513,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.222278892993927},{"word":"i","start":12.16,"end":12.32,"confidence":0.6263806,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15057674050331116},{"word":"please","start":12.32,"end":12.719999,"confidence":0.9970784,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.13776426017284393},{"word":"confirm","start":12.719999,"end":13.219999,"confidence":0.9996697,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.16995681822299957},{"word":"your","start":13.44,"end":13.92,"confidence":0.99960977,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12264806032180786},{"word":"full","start":13.92,"end":14.24,"confidence":0.9999367,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.22149544954299927},{"word":"name","start":14.24,"end":14.74,"confidence":0.9979511,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.25401580333709717},{"word":"thank","start":19.215,"end":19.455,"confidence":0.9964947,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5251851081848145},{"word":"you","start":19.455,"end":19.855,"confidence":0.9956734,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4816094636917114},{"word":"nice","start":19.855,"end":20.175,"confidence":0.9271019,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.7384983897209167},{"word":"to","start":20.175,"end":20.335001,"confidence":0.9997024,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7091269493103027},{"word":"have","start":20.335001,"end":20.575,"confidence":0.9999281,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6383603811264038},{"word":"you","start":20.575,"end":20.735,"confidence":0.99369365,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5051770210266113},{"word":"on","start":20.735,"end":20.895,"confidence":0.7985992,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5795434713363647},{"word":"the","start":20.895,"end":20.975,"confidence":0.9994961,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.557350754737854},{"word":"line","start":20.975,"end":21.295,"confidence":0.9930208,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.6869332790374756},{"word":"mister","start":21.295,"end":21.695,"confidence":0.9976467,"punctuated_word":"mister","sentiment":"positive","sentiment_score":0.5216968655586243},{"word":"matthew","start":21.695,"end":22.195,"confidence":0.9945593,"punctuated_word":"Matthew.","sentiment":"positive","sentiment_score":0.40694859623909},{"word":"are","start":22.495,"end":22.735,"confidence":0.99959654,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.051905307918787},{"word":"you","start":22.735,"end":22.895,"confidence":0.9997751,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06052893400192261},{"word":"going","start":22.895,"end":23.215,"confidence":0.99844295,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07395481318235397},{"word":"to","start":23.215,"end":23.375,"confidence":0.999671,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06824134290218353},{"word":"use","start":23.375,"end":23.615002,"confidence":0.9995369,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.0651814267039299},{"word":"your","start":23.615002,"end":24.115002,"confidence":0.99963975,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06597387045621872},{"word":"visa","start":24.175,"end":24.675,"confidence":0.9930869,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.09246835857629776},{"word":"or","start":24.735,"end":24.975,"confidence":0.9978567,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.054624054580926895},{"word":"your","start":24.975,"end":25.215,"confidence":0.9991959,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1363488733768463},{"word":"mastercard","start":25.215,"end":25.715,"confidence":0.9954725,"punctuated_word":"Mastercard?","sentiment":"neutral","sentiment_score":0.1059333086013794},{"word":"okay","start":28.35,"end":28.75,"confidence":0.97958016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08844652771949768},{"word":"thank","start":28.75,"end":29.070002,"confidence":0.99980015,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28157827258110046},{"word":"you","start":29.070002,"end":29.390001,"confidence":0.999454,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20891790091991425},{"word":"so","start":29.390001,"end":29.550001,"confidence":0.999808,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11002490669488908},{"word":"what","start":29.550001,"end":29.79,"confidence":0.99910957,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11812159419059752},{"word":"we","start":29.79,"end":29.95,"confidence":0.9994248,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1267343312501907},{"word":"are","start":29.95,"end":30.19,"confidence":0.998885,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1379503756761551},{"word":"processing","start":30.19,"end":30.69,"confidence":0.99993455,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.1810321807861328},{"word":"today","start":30.75,"end":31.25,"confidence":0.99991393,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.09814527630805968},{"word":"is","start":31.390001,"end":31.630001,"confidence":0.9995573,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0964045375585556},{"word":"your","start":31.630001,"end":32.13,"confidence":0.99962175,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1321113407611847},{"word":"may","start":33.63,"end":33.95,"confidence":0.61059105,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1128101795911789},{"word":"invoice","start":33.95,"end":34.45,"confidence":0.9989248,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.1421901285648346},{"word":"for","start":34.83,"end":35.15,"confidence":0.99906164,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09268704056739809},{"word":"$89.95","start":35.15,"end":37.65,"confidence":0.99725395,"punctuated_word":"$89.95.","sentiment":"neutral","sentiment_score":0.09420209378004074},{"word":"just","start":37.71,"end":38.03,"confidence":0.997364,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.08649449050426483},{"word":"bear","start":38.03,"end":38.27,"confidence":0.99895287,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.08049735426902771},{"word":"with","start":38.27,"end":38.510002,"confidence":0.99898475,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07161981612443924},{"word":"me","start":38.510002,"end":38.83,"confidence":0.9802624,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.08232572674751282},{"word":"let","start":38.83,"end":39.07,"confidence":0.99756324,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06096239387989044},{"word":"me","start":39.07,"end":39.23,"confidence":0.9997873,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05355188250541687},{"word":"just","start":39.23,"end":39.55,"confidence":0.99864966,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0507279597222805},{"word":"select","start":39.55,"end":40.05,"confidence":0.9994287,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.03193259611725807},{"word":"mastercard","start":40.510002,"end":41.010002,"confidence":0.9981218,"punctuated_word":"Mastercard.","sentiment":"neutral","sentiment_score":0.042178019881248474},{"word":"mastercard","start":45.685,"end":46.185,"confidence":0.99023324,"punctuated_word":"Mastercard.","sentiment":"neutral","sentiment_score":0.028942421078681942},{"word":"okay","start":47.445,"end":47.945,"confidence":0.99643743,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02822695299983025},{"word":"may","start":48.005,"end":48.245003,"confidence":0.9997141,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.030621781945228577},{"word":"i","start":48.245003,"end":48.405003,"confidence":0.9980451,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027060553431510925},{"word":"have","start":48.405003,"end":48.565002,"confidence":0.999977,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03065129742026329},{"word":"your","start":48.565002,"end":48.885002,"confidence":0.9996562,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017829839140176773},{"word":"card","start":48.885002,"end":49.205,"confidence":0.9998957,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.027769815176725388},{"word":"number","start":49.205,"end":49.525,"confidence":0.999614,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.0249616801738739},{"word":"please","start":49.525,"end":50.025,"confidence":0.9989217,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.023940440267324448},{"word":"thank","start":68.605,"end":68.845,"confidence":0.5308157,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1166647896170616},{"word":"you","start":68.845,"end":69.345,"confidence":0.9997544,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0890401154756546},{"word":"5163610234864534","start":69.645,"end":75.665,"confidence":0.9993178,"punctuated_word":"5163610234864534.","sentiment":"neutral","sentiment_score":0.037545133382081985},{"word":"thank","start":77.085,"end":77.405,"confidence":0.98827934,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.11733931303024292},{"word":"you","start":77.405,"end":77.885,"confidence":0.9999646,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07135099172592163},{"word":"expiration","start":77.885,"end":78.385,"confidence":0.9999658,"punctuated_word":"Expiration","sentiment":"neutral","sentiment_score":0.010378312319517136},{"word":"date","start":78.525,"end":78.845,"confidence":0.9984827,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.00997728481888771},{"word":"please","start":78.845,"end":79.345,"confidence":0.8958077,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.001408454030752182},{"word":"10/27","start":82.53,"end":83.75,"confidence":0.99478656,"punctuated_word":"10/27.","sentiment":"neutral","sentiment_score":0.008398523554205894},{"word":"okay","start":85.49,"end":85.97,"confidence":0.9862061,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019954977557063103},{"word":"and","start":85.97,"end":86.21,"confidence":0.9996026,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013033761642873287},{"word":"then","start":86.21,"end":86.45,"confidence":0.9992231,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014442301355302334},{"word":"the","start":86.45,"end":86.770004,"confidence":0.9933656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014130408875644209},{"word":"security","start":86.770004,"end":87.270004,"confidence":0.9985279,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.010262400843203068},{"word":"code","start":87.33,"end":87.65,"confidence":0.99871564,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.01848669908940792},{"word":"please","start":87.65,"end":88.15,"confidence":0.9785174,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.016639944165945053},{"word":"361","start":90.53,"end":91.91,"confidence":0.9940555,"punctuated_word":"361.","sentiment":"neutral","sentiment_score":0.02344868890941143},{"word":"thank","start":92.21,"end":92.45,"confidence":0.9817888,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3431122303009033},{"word":"you","start":92.45,"end":92.69,"confidence":0.9759118,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4373750686645508},{"word":"so","start":92.69,"end":92.93,"confidence":0.999701,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4380720257759094},{"word":"much","start":92.93,"end":93.43,"confidence":0.99994,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.42922794818878174},{"word":"let","start":93.65,"end":93.81,"confidence":0.9997718,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.27401649951934814},{"word":"me","start":93.81,"end":94.05,"confidence":0.99996185,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.26910674571990967},{"word":"just","start":94.05,"end":94.37,"confidence":0.99990153,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.26428696513175964},{"word":"proceed","start":94.37,"end":94.87,"confidence":0.99894524,"punctuated_word":"proceed.","sentiment":"neutral","sentiment_score":0.2556649446487427},{"word":"okay","start":103.095,"end":103.494995,"confidence":0.9861593,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19206267595291135},{"word":"there","start":103.494995,"end":103.655,"confidence":0.844951,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.2100441008806229},{"word":"we","start":103.655,"end":103.815,"confidence":0.93106353,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2661060094833374},{"word":"go","start":103.815,"end":104.055,"confidence":0.9940437,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":0.29565972089767456},{"word":"mister","start":104.055,"end":104.375,"confidence":0.99721146,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.23456059396266937},{"word":"matthew","start":104.375,"end":104.775,"confidence":0.97534454,"punctuated_word":"Matthew.","sentiment":"neutral","sentiment_score":0.25450748205184937},{"word":"payment","start":104.775,"end":105.095,"confidence":0.99783343,"punctuated_word":"Payment","sentiment":"positive","sentiment_score":0.3784986734390259},{"word":"has","start":105.095,"end":105.335,"confidence":0.9998592,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.3969234824180603},{"word":"been","start":105.335,"end":105.494995,"confidence":0.99988544,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.4923592209815979},{"word":"successfully","start":105.494995,"end":105.994995,"confidence":0.99967146,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.5029568672180176},{"word":"processed","start":106.295,"end":106.795,"confidence":0.9845221,"punctuated_word":"processed.","sentiment":"positive","sentiment_score":0.4797697067260742},{"word":"your","start":107.415,"end":107.735,"confidence":0.99887496,"punctuated_word":"Your","sentiment":"positive","sentiment_score":0.4517474472522736},{"word":"account","start":107.735,"end":108.055,"confidence":0.99992096,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.4865911602973938},{"word":"now","start":108.055,"end":108.295,"confidence":0.99450135,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.5257716774940491},{"word":"is","start":108.295,"end":108.534996,"confidence":0.9924861,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5762914419174194},{"word":"back","start":108.534996,"end":108.775,"confidence":0.99855024,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.5641075968742371},{"word":"to","start":108.775,"end":108.935,"confidence":0.9998741,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5714965462684631},{"word":"zero","start":108.935,"end":109.435,"confidence":0.82643986,"punctuated_word":"zero,","sentiment":"positive","sentiment_score":0.4922652542591095},{"word":"and","start":109.61,"end":109.85,"confidence":0.9997391,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.42168110609054565},{"word":"you","start":109.85,"end":110.01,"confidence":0.99995005,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.458333432674408},{"word":"will","start":110.01,"end":110.25,"confidence":0.99995434,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.5183225870132446},{"word":"receive","start":110.25,"end":110.57,"confidence":0.99988365,"punctuated_word":"receive","sentiment":"positive","sentiment_score":0.4727248549461365},{"word":"your","start":110.57,"end":110.89,"confidence":0.99983406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4559345543384552},{"word":"official","start":110.89,"end":111.369995,"confidence":0.9988286,"punctuated_word":"official","sentiment":"positive","sentiment_score":0.3541565239429474},{"word":"receipt","start":111.369995,"end":111.85,"confidence":0.9992188,"punctuated_word":"receipt","sentiment":"positive","sentiment_score":0.4216397702693939},{"word":"shortly","start":111.85,"end":112.33,"confidence":0.99607915,"punctuated_word":"shortly","sentiment":"positive","sentiment_score":0.4515069723129273},{"word":"to","start":112.33,"end":112.57,"confidence":0.9994413,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.48501095175743103},{"word":"your","start":112.57,"end":112.89,"confidence":0.99991226,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4810076951980591},{"word":"email","start":112.89,"end":113.369995,"confidence":0.999835,"punctuated_word":"email","sentiment":"positive","sentiment_score":0.4222130179405213},{"word":"address","start":113.369995,"end":113.77,"confidence":0.9558878,"punctuated_word":"address.","sentiment":"positive","sentiment_score":0.3921585977077484},{"word":"and","start":113.77,"end":114.01,"confidence":0.9969562,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4591003656387329},{"word":"thank","start":114.01,"end":114.17,"confidence":0.99973875,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6705970764160156},{"word":"you","start":114.17,"end":114.33,"confidence":0.99943393,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6486283540725708},{"word":"so","start":114.33,"end":114.409996,"confidence":0.99973875,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6729416847229004},{"word":"much","start":114.409996,"end":114.65,"confidence":0.9999497,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7063988447189331},{"word":"for","start":114.65,"end":114.89,"confidence":0.9992649,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7119616270065308},{"word":"paying","start":114.89,"end":115.21,"confidence":0.99467456,"punctuated_word":"paying","sentiment":"positive","sentiment_score":0.7199306488037109},{"word":"your","start":115.21,"end":115.369995,"confidence":0.9995788,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7401936054229736},{"word":"account","start":115.369995,"end":115.85,"confidence":0.99992836,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.7450375556945801},{"word":"on","start":115.85,"end":116.09,"confidence":0.9996296,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7753305435180664},{"word":"time","start":116.09,"end":116.49,"confidence":0.99972904,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.6631201505661011},{"word":"anything","start":116.49,"end":116.97,"confidence":0.99969697,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.27090126276016235},{"word":"else","start":116.97,"end":117.369995,"confidence":0.9999589,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.24226391315460205},{"word":"that","start":117.369995,"end":117.61,"confidence":0.99878293,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19250954687595367},{"word":"i","start":117.61,"end":117.69,"confidence":0.9943566,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2373888194561005},{"word":"may","start":117.69,"end":117.85,"confidence":0.99889463,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.2305399477481842},{"word":"help","start":117.85,"end":118.09,"confidence":0.99864346,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.21153560280799863},{"word":"you","start":118.09,"end":118.25,"confidence":0.997682,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4582166075706482},{"word":"today","start":118.25,"end":118.75,"confidence":0.99944925,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.23586225509643555},{"word":"you're","start":120.44294,"end":120.84294,"confidence":0.9625289,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.33412429690361023},{"word":"welcome","start":120.84294,"end":121.32294,"confidence":0.99981225,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4543313980102539},{"word":"have","start":121.32294,"end":121.48294,"confidence":0.9998919,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5893189907073975},{"word":"a","start":121.48294,"end":121.642944,"confidence":0.9997973,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5776330828666687},{"word":"good","start":121.642944,"end":121.88294,"confidence":0.99994993,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.565260648727417},{"word":"one","start":121.88294,"end":122.12294,"confidence":0.88083357,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.5901010632514954},{"word":"and","start":122.12294,"end":122.28294,"confidence":0.9998888,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5384125113487244},{"word":"be","start":122.28294,"end":122.52294,"confidence":0.9997004,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5706281065940857},{"word":"safe","start":122.52294,"end":123.00294,"confidence":0.9999226,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.43474429845809937},{"word":"bye","start":123.00294,"end":123.24294,"confidence":0.9994067,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19959060847759247},{"word":"bye","start":123.24294,"end":123.74294,"confidence":0.9985656,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.20437870919704437}],"paragraphs":{"transcript":"\nHi. Thank you for calling Airtel accounts. How may I help you today? Sure. I would love to assist you today.\n\nMay may I please confirm your full name? Thank you. Nice to have you on the line, mister Matthew. Are you going to use your Visa or your Mastercard? Okay.\n\nThank you. So what we are processing today is your May invoice for $89.95. Just bear with me. Let me just select Mastercard. Mastercard.\n\nOkay. May I have your card number, please? Thank you. 5163610234864534. Thank you.\n\nExpiration date, please? 10/27. Okay. And then the security code, please? 361.\n\nThank you so much. Let me just proceed. Okay. There we go, mister Matthew. Payment has been successfully processed.\n\nYour account now is back to zero, and you will receive your official receipt shortly to your email address. And thank you so much for paying your account on time. Anything else that I may help you today? You're welcome. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.3596780002117157},{"text":"Thank you for calling Airtel accounts.","start":0.79999995,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6038086811701456},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5443678597609202},{"text":"Sure.","start":9.04,"end":9.36,"sentiment":"neutral","sentiment_score":0.2877180874347687},{"text":"I would love to assist you today.","start":9.36,"end":11.059999,"sentiment":"positive","sentiment_score":0.5636324882507324}],"sentiment":"positive","sentiment_score":0.5467563214756194,"num_words":21,"start":0.56,"end":11.059999},{"sentences":[{"text":"May may I please confirm your full name?","start":11.2,"end":14.74,"sentiment":"neutral","sentiment_score":0.18874186277389526},{"text":"Thank you.","start":19.215,"end":19.855,"sentiment":"positive","sentiment_score":0.5033972859382629},{"text":"Nice to have you on the line, mister Matthew.","start":19.855,"end":22.195,"sentiment":"positive","sentiment_score":0.5937373008992937},{"text":"Are you going to use your Visa or your Mastercard?","start":22.495,"end":25.715,"sentiment":"neutral","sentiment_score":0.07751602903008462},{"text":"Okay.","start":28.35,"end":28.75,"sentiment":"neutral","sentiment_score":0.08844652771949768}],"sentiment":"neutral","sentiment_score":0.2907990666727225,"num_words":30,"start":11.2,"end":28.75},{"sentences":[{"text":"Thank you.","start":28.75,"end":29.390001,"sentiment":"neutral","sentiment_score":0.24524808675050735},{"text":"So what we are processing today is your May invoice for $89.95.","start":29.390001,"end":37.65,"sentiment":"neutral","sentiment_score":0.1202011654774348},{"text":"Just bear with me.","start":37.71,"end":38.83,"sentiment":"neutral","sentiment_score":0.08023434691131115},{"text":"Let me just select Mastercard.","start":38.83,"end":41.010002,"sentiment":"neutral","sentiment_score":0.04787057042121887},{"text":"Mastercard.","start":45.685,"end":46.185,"sentiment":"neutral","sentiment_score":0.028942421078681942}],"sentiment":"neutral","sentiment_score":0.10508928416917722,"num_words":24,"start":28.75,"end":46.185},{"sentences":[{"text":"Okay.","start":47.445,"end":47.945,"sentiment":"neutral","sentiment_score":0.02822695299983025},{"text":"May I have your card number, please?","start":48.005,"end":50.025,"sentiment":"neutral","sentiment_score":0.02611934393644333},{"text":"Thank you.","start":68.605,"end":69.345,"sentiment":"neutral","sentiment_score":0.10285245254635811},{"text":"5163610234864534.","start":69.645,"end":75.665,"sentiment":"neutral","sentiment_score":0.037545133382081985},{"text":"Thank you.","start":77.085,"end":77.885,"sentiment":"neutral","sentiment_score":0.09434515237808228}],"sentiment":"neutral","sentiment_score":0.04946174644506895,"num_words":13,"start":47.445,"end":77.885},{"sentences":[{"text":"Expiration date, please?","start":77.885,"end":79.345,"sentiment":"neutral","sentiment_score":0.0072546837230523424},{"text":"10/27.","start":82.53,"end":83.75,"sentiment":"neutral","sentiment_score":0.008398523554205894},{"text":"Okay.","start":85.49,"end":85.97,"sentiment":"neutral","sentiment_score":0.019954977557063103},{"text":"And then the security code, please?","start":85.97,"end":88.15,"sentiment":"neutral","sentiment_score":0.014499252662062645},{"text":"361.","start":90.53,"end":91.91,"sentiment":"neutral","sentiment_score":0.02344868890941143}],"sentiment":"neutral","sentiment_score":0.013380146430184444,"num_words":12,"start":77.885,"end":91.91},{"sentences":[{"text":"Thank you so much.","start":92.21,"end":93.43,"sentiment":"positive","sentiment_score":0.4119468182325363},{"text":"Let me just proceed.","start":93.65,"end":94.87,"sentiment":"neutral","sentiment_score":0.26576878875494003},{"text":"Okay.","start":103.095,"end":103.494995,"sentiment":"neutral","sentiment_score":0.19206267595291135},{"text":"There we go, mister Matthew.","start":103.494995,"end":104.775,"sentiment":"neutral","sentiment_score":0.2521755814552307},{"text":"Payment has been successfully processed.","start":104.775,"end":106.795,"sentiment":"positive","sentiment_score":0.45010159015655515}],"sentiment":"positive","sentiment_score":0.3375953137874603,"num_words":19,"start":92.21,"end":106.795},{"sentences":[{"text":"Your account now is back to zero, and you will receive your official receipt shortly to your email address.","start":107.415,"end":113.77,"sentiment":"positive","sentiment_score":0.47384006255551386},{"text":"And thank you so much for paying your account on time.","start":113.77,"end":116.49,"sentiment":"positive","sentiment_score":0.6830218596891924},{"text":"Anything else that I may help you today?","start":116.49,"end":118.75,"sentiment":"neutral","sentiment_score":0.25990224443376064},{"text":"You're welcome.","start":120.44294,"end":121.32294,"sentiment":"positive","sentiment_score":0.39422784745693207},{"text":"Have a good one, and be safe.","start":121.32294,"end":123.00294,"sentiment":"positive","sentiment_score":0.5522998145648411}],"sentiment":"positive","sentiment_score":0.49468029781858974,"num_words":47,"start":107.415,"end":123.00294},{"sentences":[{"text":"Bye bye.","start":123.00294,"end":123.74294,"sentiment":"neutral","sentiment_score":0.20198465883731842}],"sentiment":"neutral","sentiment_score":0.20198465883731842,"num_words":2,"start":123.00294,"end":123.74294}]}}]},{"alternatives":[{"transcript":"Yes. I'd like to pay my Internet account. Matthew Maxwell Schilling. Mastercard. Yep. 5163610234864534. Yep. Tenth twenty seventh. 361. Thank you. Thank you. Bye bye. Bye bye.","confidence":0.9957147,"words":[{"word":"yes","start":5.3599997,"end":5.68,"confidence":0.97518027,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09603162854909895},{"word":"i'd","start":5.68,"end":5.92,"confidence":0.95460665,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.047033071517944336},{"word":"like","start":5.92,"end":6.08,"confidence":0.99847656,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.04264990612864494},{"word":"to","start":6.08,"end":6.24,"confidence":0.9995704,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.050561510026454926},{"word":"pay","start":6.24,"end":6.48,"confidence":0.9809256,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.08390447497367859},{"word":"my","start":6.48,"end":6.98,"confidence":0.9984615,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06121218949556351},{"word":"internet","start":7.2799997,"end":7.7799997,"confidence":0.9418362,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.12282421439886092},{"word":"account","start":7.8399997,"end":8.34,"confidence":0.9946547,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.09869855642318726},{"word":"matthew","start":16.075,"end":16.575,"confidence":0.96253455,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.03697352856397629},{"word":"maxwell","start":17.035,"end":17.535,"confidence":0.987887,"punctuated_word":"Maxwell","sentiment":"neutral","sentiment_score":0.05962228402495384},{"word":"schilling","start":17.755001,"end":18.255001,"confidence":0.9353779,"punctuated_word":"Schilling.","sentiment":"neutral","sentiment_score":0.07405352592468262},{"word":"mastercard","start":26.955,"end":27.455,"confidence":0.9927936,"punctuated_word":"Mastercard.","sentiment":"neutral","sentiment_score":0.03495052084326744},{"word":"yep","start":37.989998,"end":38.489998,"confidence":0.97349226,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07367496937513351},{"word":"5163610234864534","start":51.225002,"end":67.64,"confidence":0.99692094,"punctuated_word":"5163610234864534.","sentiment":"neutral","sentiment_score":0.01756923459470272},{"word":"yep","start":75.755,"end":76.255,"confidence":0.9357339,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05043346807360649},{"word":"tenth","start":80.075,"end":80.575,"confidence":0.94923884,"punctuated_word":"Tenth","sentiment":"neutral","sentiment_score":-0.005770246963948011},{"word":"twenty","start":80.875,"end":81.275,"confidence":0.8309322,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0032502906396985054},{"word":"seventh","start":81.275,"end":81.775,"confidence":0.8647355,"punctuated_word":"seventh.","sentiment":"neutral","sentiment_score":0.004921887535601854},{"word":"361","start":88.875,"end":90.095,"confidence":0.99468964,"punctuated_word":"361.","sentiment":"neutral","sentiment_score":0.008028235286474228},{"word":"thank","start":117.90294,"end":118.14294,"confidence":0.98584807,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2302788347005844},{"word":"you","start":118.14294,"end":118.64294,"confidence":0.9990494,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37564581632614136},{"word":"thank","start":119.18294,"end":119.58294,"confidence":0.7045717,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3736865520477295},{"word":"you","start":119.58294,"end":120.08294,"confidence":0.9995351,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3050121068954468},{"word":"bye","start":120.86294,"end":121.102936,"confidence":0.86784655,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.3154294192790985},{"word":"bye","start":121.102936,"end":121.602936,"confidence":0.99716353,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.3450775742530823},{"word":"bye","start":123.42294,"end":123.66294,"confidence":0.80935615,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15076737105846405},{"word":"bye","start":123.66294,"end":124.16294,"confidence":0.9691603,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.12051141262054443}],"paragraphs":{"transcript":"\nYes. I'd like to pay my Internet account. Matthew Maxwell Schilling. Mastercard. Yep.\n\n5163610234864534. Yep. Tenth twenty seventh. 361. Thank you.\n\nThank you. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.09603162854909895},{"text":"I'd like to pay my Internet account.","start":5.68,"end":8.34,"sentiment":"neutral","sentiment_score":0.07241198899490493},{"text":"Matthew Maxwell Schilling.","start":16.075,"end":18.255001,"sentiment":"neutral","sentiment_score":0.05688311283787092},{"text":"Mastercard.","start":26.955,"end":27.455,"sentiment":"neutral","sentiment_score":0.03495052084326744},{"text":"Yep.","start":37.989998,"end":38.489998,"sentiment":"neutral","sentiment_score":0.07367496937513351}],"sentiment":"neutral","sentiment_score":0.06786079848041901,"num_words":13,"start":5.3599997,"end":38.489998},{"sentences":[{"text":"5163610234864534.","start":51.225002,"end":67.64,"sentiment":"neutral","sentiment_score":0.01756923459470272},{"text":"Yep.","start":75.755,"end":76.255,"sentiment":"neutral","sentiment_score":0.05043346807360649},{"text":"Tenth twenty seventh.","start":80.075,"end":81.775,"sentiment":"neutral","sentiment_score":0.0008006437371174494},{"text":"361.","start":88.875,"end":90.095,"sentiment":"neutral","sentiment_score":0.008028235286474228},{"text":"Thank you.","start":117.90294,"end":118.64294,"sentiment":"neutral","sentiment_score":0.3029623255133629}],"sentiment":"neutral","sentiment_score":0.0855446900241077,"num_words":8,"start":51.225002,"end":118.64294},{"sentences":[{"text":"Thank you.","start":119.18294,"end":120.08294,"sentiment":"positive","sentiment_score":0.33934932947158813},{"text":"Bye bye.","start":120.86294,"end":121.602936,"sentiment":"neutral","sentiment_score":0.3302534967660904},{"text":"Bye bye.","start":123.42294,"end":124.16294,"sentiment":"neutral","sentiment_score":0.13563939183950424}],"sentiment":"neutral","sentiment_score":0.26841407269239426,"num_words":6,"start":119.18294,"end":124.16294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you for calling Airtel accounts. How may I help you today?\n\nChannel 1: Yes. I'd like to pay my Internet account.\n\nChannel 0: Sure. I would love to assist you today. May may I please confirm your full name?\n\nChannel 1: Matthew Maxwell Schilling.\n\nChannel 0: Thank you. Nice to have you on the line, mister Matthew. Are you going to use your Visa or your Mastercard?\n\nChannel 1: Mastercard.\n\nChannel 0: Okay. Thank you. So what we are processing today is your May invoice for $89.95. Just\n\nChannel 1: Yep.\n\nChannel 0: bear with me. Let me just select Mastercard. Mastercard. Okay. May I have your card number, please?\n\nChannel 1: 5163610234864534.\n\nChannel 0: Thank you. 5163610234864534.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: Tenth twenty seventh.\n\nChannel 0: 10/27. Okay. And then the security code, please?\n\nChannel 1: 361.\n\nChannel 0: 361. Thank you so much. Let me just proceed. Okay. There we go, mister Matthew.\n\nPayment has been successfully processed. Your account now is back to zero, and you will receive your official receipt shortly to your email address. And thank you so much for paying your account on time. Anything else that I may help\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: today?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Bye bye.\n\nChannel 0: Have a good one, and be safe. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.3596780002117157},{"text":"Thank you for calling Airtel accounts.","start":0.79999995,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6038086811701456},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5443678597609202}],"sentiment":"positive","sentiment_score":0.5575951727537009,"channel":0,"num_words":13,"start":0.56,"end":4.74},{"sentences":[{"text":"Yes.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.09603162854909895},{"text":"I'd like to pay my Internet account.","start":5.68,"end":8.34,"sentiment":"neutral","sentiment_score":0.07241198899490493}],"sentiment":"neutral","sentiment_score":0.07536444393917918,"channel":1,"num_words":8,"start":5.3599997,"end":8.34},{"sentences":[{"text":"Sure.","start":9.04,"end":9.36,"sentiment":"neutral","sentiment_score":0.2877180874347687},{"text":"I would love to assist you today.","start":9.36,"end":11.059999,"sentiment":"positive","sentiment_score":0.5636324882507324},{"text":"May may I please confirm your full name?","start":11.2,"end":14.74,"sentiment":"neutral","sentiment_score":0.18874186277389526}],"sentiment":"positive","sentiment_score":0.3589425254613161,"channel":0,"num_words":16,"start":9.04,"end":14.74},{"sentences":[{"text":"Matthew Maxwell Schilling.","start":16.075,"end":18.255001,"sentiment":"neutral","sentiment_score":0.05688311283787092}],"sentiment":"neutral","sentiment_score":0.05688311283787092,"channel":1,"num_words":3,"start":16.075,"end":18.255001},{"sentences":[{"text":"Thank you.","start":19.215,"end":19.855,"sentiment":"positive","sentiment_score":0.5033972859382629},{"text":"Nice to have you on the line, mister Matthew.","start":19.855,"end":22.195,"sentiment":"positive","sentiment_score":0.5937373008992937},{"text":"Are you going to use your Visa or your Mastercard?","start":22.495,"end":25.715,"sentiment":"neutral","sentiment_score":0.07751602903008462}],"sentiment":"positive","sentiment_score":0.33931383667957216,"channel":0,"num_words":21,"start":19.215,"end":25.715},{"sentences":[{"text":"Mastercard.","start":26.955,"end":27.455,"sentiment":"neutral","sentiment_score":0.03495052084326744}],"sentiment":"neutral","sentiment_score":0.03495052084326744,"channel":1,"num_words":1,"start":26.955,"end":27.455},{"sentences":[{"text":"Okay.","start":28.35,"end":28.75,"sentiment":"neutral","sentiment_score":0.08844652771949768},{"text":"Thank you.","start":28.75,"end":29.390001,"sentiment":"neutral","sentiment_score":0.24524808675050735},{"text":"So what we are processing today is your May invoice for $89.95.","start":29.390001,"end":37.65,"sentiment":"neutral","sentiment_score":0.1202011654774348},{"text":"Just","start":37.71,"end":38.03,"sentiment":"neutral","sentiment_score":0.08649449050426483}],"sentiment":"neutral","sentiment_score":0.13174069859087467,"channel":0,"num_words":16,"start":28.35,"end":38.03},{"sentences":[{"text":"Yep.","start":37.989998,"end":38.489998,"sentiment":"neutral","sentiment_score":0.07367496937513351}],"sentiment":"neutral","sentiment_score":0.07367496937513351,"channel":1,"num_words":1,"start":37.989998,"end":38.489998},{"sentences":[{"text":"bear with me.","start":38.03,"end":38.83,"sentiment":"neutral","sentiment_score":0.07814763238032658},{"text":"Let me just select Mastercard.","start":38.83,"end":41.010002,"sentiment":"neutral","sentiment_score":0.04787057042121887},{"text":"Mastercard.","start":45.685,"end":46.185,"sentiment":"neutral","sentiment_score":0.028942421078681942},{"text":"Okay.","start":47.445,"end":47.945,"sentiment":"neutral","sentiment_score":0.02822695299983025},{"text":"May I have your card number, please?","start":48.005,"end":50.025,"sentiment":"neutral","sentiment_score":0.02611934393644333}],"sentiment":"neutral","sentiment_score":0.04198826652239351,"channel":0,"num_words":17,"start":38.03,"end":50.025},{"sentences":[{"text":"5163610234864534.","start":51.225002,"end":67.64,"sentiment":"neutral","sentiment_score":0.01756923459470272}],"sentiment":"neutral","sentiment_score":0.01756923459470272,"channel":1,"num_words":1,"start":51.225002,"end":67.64},{"sentences":[{"text":"Thank you.","start":68.605,"end":69.345,"sentiment":"neutral","sentiment_score":0.10285245254635811},{"text":"5163610234864534.","start":69.645,"end":75.665,"sentiment":"neutral","sentiment_score":0.037545133382081985}],"sentiment":"neutral","sentiment_score":0.08108334615826607,"channel":0,"num_words":3,"start":68.605,"end":75.665},{"sentences":[{"text":"Yep.","start":75.755,"end":76.255,"sentiment":"neutral","sentiment_score":0.05043346807360649}],"sentiment":"neutral","sentiment_score":0.05043346807360649,"channel":1,"num_words":1,"start":75.755,"end":76.255},{"sentences":[{"text":"Thank you.","start":77.085,"end":77.885,"sentiment":"neutral","sentiment_score":0.09434515237808228},{"text":"Expiration date, please?","start":77.885,"end":79.345,"sentiment":"neutral","sentiment_score":0.0072546837230523424}],"sentiment":"neutral","sentiment_score":0.04209087118506431,"channel":0,"num_words":5,"start":77.085,"end":79.345},{"sentences":[{"text":"Tenth twenty seventh.","start":80.075,"end":81.775,"sentiment":"neutral","sentiment_score":0.0008006437371174494}],"sentiment":"neutral","sentiment_score":0.0008006437371174494,"channel":1,"num_words":3,"start":80.075,"end":81.775},{"sentences":[{"text":"10/27.","start":82.53,"end":83.75,"sentiment":"neutral","sentiment_score":0.008398523554205894},{"text":"Okay.","start":85.49,"end":85.97,"sentiment":"neutral","sentiment_score":0.019954977557063103},{"text":"And then the security code, please?","start":85.97,"end":88.15,"sentiment":"neutral","sentiment_score":0.014499252662062645}],"sentiment":"neutral","sentiment_score":0.014418627135455608,"channel":0,"num_words":8,"start":82.53,"end":88.15},{"sentences":[{"text":"361.","start":88.875,"end":90.095,"sentiment":"neutral","sentiment_score":0.008028235286474228}],"sentiment":"neutral","sentiment_score":0.008028235286474228,"channel":1,"num_words":1,"start":88.875,"end":90.095},{"sentences":[{"text":"361.","start":90.53,"end":91.91,"sentiment":"neutral","sentiment_score":0.02344868890941143},{"text":"Thank you so much.","start":92.21,"end":93.43,"sentiment":"positive","sentiment_score":0.4119468182325363},{"text":"Let me just proceed.","start":93.65,"end":94.87,"sentiment":"neutral","sentiment_score":0.26576878875494003},{"text":"Okay.","start":103.095,"end":103.494995,"sentiment":"neutral","sentiment_score":0.19206267595291135},{"text":"There we go, mister Matthew.","start":103.494995,"end":104.775,"sentiment":"neutral","sentiment_score":0.2521755814552307}],"sentiment":"neutral","sentiment_score":0.27915011333922546,"channel":0,"num_words":15,"start":90.53,"end":104.775},{"sentences":[{"text":"Payment has been successfully processed.","start":104.775,"end":106.795,"sentiment":"positive","sentiment_score":0.45010159015655515},{"text":"Your account now is back to zero, and you will receive your official receipt shortly to your email address.","start":107.415,"end":113.77,"sentiment":"positive","sentiment_score":0.47384006255551386},{"text":"And thank you so much for paying your account on time.","start":113.77,"end":116.49,"sentiment":"positive","sentiment_score":0.6830218596891924},{"text":"Anything else that I may help","start":116.49,"end":118.09,"sentiment":"neutral","sentiment_score":0.2308565154671669}],"sentiment":"positive","sentiment_score":0.49150850460296724,"channel":0,"num_words":41,"start":104.775,"end":118.09},{"sentences":[{"text":"Thank","start":117.90294,"end":118.14294,"sentiment":"neutral","sentiment_score":0.2302788347005844}],"sentiment":"neutral","sentiment_score":0.2302788347005844,"channel":1,"num_words":1,"start":117.90294,"end":118.14294},{"sentences":[{"text":"you","start":118.09,"end":118.25,"sentiment":"positive","sentiment_score":0.4582166075706482}],"sentiment":"positive","sentiment_score":0.4582166075706482,"channel":0,"num_words":1,"start":118.09,"end":118.25},{"sentences":[{"text":"you.","start":118.14294,"end":118.64294,"sentiment":"positive","sentiment_score":0.37564581632614136}],"sentiment":"positive","sentiment_score":0.37564581632614136,"channel":1,"num_words":1,"start":118.14294,"end":118.64294},{"sentences":[{"text":"today?","start":118.25,"end":118.75,"sentiment":"neutral","sentiment_score":0.23586225509643555}],"sentiment":"neutral","sentiment_score":0.23586225509643555,"channel":0,"num_words":1,"start":118.25,"end":118.75},{"sentences":[{"text":"Thank you.","start":119.18294,"end":120.08294,"sentiment":"positive","sentiment_score":0.33934932947158813}],"sentiment":"positive","sentiment_score":0.33934932947158813,"channel":1,"num_words":2,"start":119.18294,"end":120.08294},{"sentences":[{"text":"You're welcome.","start":120.44294,"end":121.32294,"sentiment":"positive","sentiment_score":0.39422784745693207}],"sentiment":"positive","sentiment_score":0.39422784745693207,"channel":0,"num_words":2,"start":120.44294,"end":121.32294},{"sentences":[{"text":"Bye bye.","start":120.86294,"end":121.602936,"sentiment":"neutral","sentiment_score":0.3302534967660904}],"sentiment":"neutral","sentiment_score":0.3302534967660904,"channel":1,"num_words":2,"start":120.86294,"end":121.602936},{"sentences":[{"text":"Have a good one, and be safe.","start":121.32294,"end":123.00294,"sentiment":"positive","sentiment_score":0.5522998145648411},{"text":"Bye bye.","start":123.00294,"end":123.74294,"sentiment":"neutral","sentiment_score":0.20198465883731842}],"sentiment":"positive","sentiment_score":0.4744520021809472,"channel":0,"num_words":9,"start":121.32294,"end":123.74294},{"sentences":[{"text":"Bye bye.","start":123.42294,"end":124.16294,"sentiment":"neutral","sentiment_score":0.13563939183950424}],"sentiment":"neutral","sentiment_score":0.13563939183950424,"channel":1,"num_words":2,"start":123.42294,"end":124.16294}]},"summary":{"result":"success","short":"The customer calls Airtel to pay their internet account and provides their name and card information. The agent confirms the payment and the customer's payment details, processing the payment and sending a receipt via email. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I'd like to pay my Internet account. Sure.","start_word":14,"end_word":21,"intents":[{"intent":"Pay internet account","confidence_score":0.18828423}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.5454150438308716},{"text":"Yes. I'd like to pay my Internet account. Sure.","start_word":13,"end_word":21,"sentiment":"neutral","sentiment_score":0.10479629784822464},{"text":"I would love to assist you today.","start_word":22,"end_word":28,"sentiment":"positive","sentiment_score":0.5624129772186279},{"text":"May may I please confirm your full name? Matthew Maxwell Schilling.","start_word":29,"end_word":39,"sentiment":"neutral","sentiment_score":0.14282195270061493},{"text":"Thank you. Nice to have you on the line, mister Matthew.","start_word":40,"end_word":50,"sentiment":"positive","sentiment_score":0.5631746053695679},{"text":"Are you going to use your Visa or your Mastercard? Mastercard. Okay. Thank you. So what we are processing today is your May invoice for $89.95. Just Yep. bear with me. Let me just select Mastercard. Mastercard. Okay. May I have your card number, please? 5163610234864534. Thank you. 5163610234864534. Yep. Thank you. Expiration date, please? Tenth twenty seventh. 10/27. Okay. And then the security code, please? 361. 361. Thank you so much. Let me just proceed. Okay. There we go, mister Matthew.","start_word":51,"end_word":132,"sentiment":"neutral","sentiment_score":0.08759757876396179},{"text":"Payment has been successfully processed. Your account now is back to zero, and you will receive your official receipt shortly to your email address. And thank you so much for paying your account on time.","start_word":133,"end_word":167,"sentiment":"positive","sentiment_score":0.5331801176071167},{"text":"Anything else that I may help Thank you you. today? Thank you.","start_word":168,"end_word":179,"sentiment":"neutral","sentiment_score":0.28535741567611694},{"text":"You're welcome.","start_word":180,"end_word":181,"sentiment":"positive","sentiment_score":0.38220712542533875},{"text":"Bye bye.","start_word":182,"end_word":183,"sentiment":"neutral","sentiment_score":0.3332183063030243},{"text":"Have a good one, and be safe.","start_word":184,"end_word":190,"sentiment":"positive","sentiment_score":0.5468577742576599},{"text":"Bye bye. Bye bye.","start_word":191,"end_word":194,"sentiment":"neutral","sentiment_score":0.1794943809509277}],"average":{"sentiment":"neutral","sentiment_score":0.25258412540162384}}}}