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I I believe that we'd had this conversation or I know you had a conversation with Kaden who's my assist like, my admin that helps me with all my claims clients. And MetLife advised that it was based on so the the initial date was based on the initial medical appointment, which was the eighteenth of the second, and that they wouldn't review that. And then I reach I've reached out to what's her name? Jamie? Yep. Just asking I've already asked whether she's heard back from the chiropractor, whether there's any like, any update on that side of things because I'm aware we're coming up to mid month already and haven't heard back from her yet with regards to whether the chiropractor has provided anything. But as as Tammy said, payment would still go through irrespective of whether the chiropractor came back or not within the month. They were just touching base with the chiropractor on it. It's from what Jamie has said and from what I'm continuing to follow-up to get confirmation on each month is it's just something they're they're doing internal, like, chasing up with the chiropractor. But if the chiropractor does not engage with them, that it doesn't impede you. Yeah. No. I'm just waiting to hear back from Jamie. I called her a couple days ago, and I haven't heard yet back from her yet. He would hurt. Yeah. Okay. No. You you send it to me, and I'll forward it on to them. Absolutely. Effective. There's possibility that you'll end up with an exclusion because of the preexisting condition if we try and rewrite within a period of time, but it'll all also depend on how well you recover. Because we're still in recovery period, I don't wanna don't wanna say for for, you know, for certainty or anything like that. But correct. Yeah. But no. If if you send it to me, I will get it on to MetLife and MetLife and it'll go on your claim. That way they have an updated medical statement from there. Yeah. Yeah. Perfect. And after your scans, I assume you would have a follow-up appointment with the doctor? Perfect. Cool. Oh, I'll I'll if you send that letter through, I'll get it on to Jamie. And then if there's anything that they require, like a specific form or anything like that for your follow-up appointment, I'll make sure it's with you before that appointment. Perfect. Amazing. That's okay. 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afternoon, my love. Fantastic. Talk him through. Hi, Paul. If you could give me a callback, how are you going?\n\nYeah. Good. Thank you. Really good. Good husband.\n\nYeah. Yeah. Sorry. I I believe that we'd had this conversation or I know you had a conversation with Kaden who's my assist like, my admin that helps me with all my claims clients. And MetLife advised that it was based on so the the initial date was based on the initial medical appointment, which was the eighteenth of the second, and that they wouldn't review that.\n\nAnd then I reach I've reached out to what's her name? Jamie? Yep. Just asking I've already asked whether she's heard back from the chiropractor, whether there's any like, any update on that side of things because I'm aware we're coming up to mid month already and haven't heard back from her yet with regards to whether the chiropractor has provided anything. But as as Tammy said, payment would still go through irrespective of whether the chiropractor came back or not within the month.\n\nThey were just touching base with the chiropractor on it. It's from what Jamie has said and from what I'm continuing to follow-up to get confirmation on each month is it's just something they're they're doing internal, like, chasing up with the chiropractor. But if the chiropractor does not engage with them, that it doesn't impede you. Yeah. No.\n\nI'm just waiting to hear back from Jamie. I called her a couple days ago, and I haven't heard yet back from her yet. He would hurt. Yeah. Okay.\n\nNo. You you send it to me, and I'll forward it on to them. Absolutely. Effective. There's possibility that you'll end up with an exclusion because of the preexisting condition if we try and rewrite within a period of time, but it'll all also depend on how well you recover.\n\nBecause we're still in recovery period, I don't wanna don't wanna say for for, you know, for certainty or anything like that. But correct. Yeah. But no. If if you send it to me, I will get it on to MetLife and MetLife and it'll go on your claim.\n\nThat way they have an updated medical statement from there. Yeah. Yeah. Perfect. And after your scans, I assume you would have a follow-up appointment with the doctor?\n\nPerfect. Cool. Oh, I'll I'll if you send that letter through, I'll get it on to Jamie. And then if there's anything that they require, like a specific form or anything like that for your follow-up appointment, I'll make sure it's with you before that appointment. Perfect.\n\nAmazing. That's okay. Bye, Paul.","paragraphs":[{"sentences":[{"text":"Good afternoon, my love.","start":1.52,"end":2.98,"sentiment":"positive","sentiment_score":0.5125207230448723},{"text":"Fantastic.","start":6.64,"end":7.14,"sentiment":"positive","sentiment_score":0.7003356218338013},{"text":"Talk him through.","start":7.3599997,"end":8.34,"sentiment":"positive","sentiment_score":0.4892665147781372},{"text":"Hi, Paul.","start":12.32,"end":12.679999,"sentiment":"neutral","sentiment_score":0.10807803273200989},{"text":"If you could give me a callback, how are you going?","start":12.679999,"end":14.58,"sentiment":"neutral","sentiment_score":0.08652192591266199}],"sentiment":"neutral","sentiment_score":0.2564816813738573,"num_words":21,"start":1.52,"end":14.58},{"sentences":[{"text":"Yeah.","start":17.445,"end":17.845,"sentiment":"neutral","sentiment_score":0.1986790746450424},{"text":"Good.","start":17.845,"end":18.324999,"sentiment":"positive","sentiment_score":0.4197232723236084},{"text":"Thank 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any update on that side of things because I'm aware we're coming up to mid month already and haven't heard back from her yet with regards to whether the chiropractor has provided anything.","start":75.255,"end":95.42,"sentiment":"neutral","sentiment_score":-0.06950648531925921},{"text":"But as as Tammy said, payment would still go through irrespective of whether the chiropractor came back or not within the month.","start":97.799995,"end":104.225006,"sentiment":"neutral","sentiment_score":-0.05718371221287684}],"sentiment":"neutral","sentiment_score":-0.05651760900010621,"num_words":84,"start":68.380005,"end":104.225006},{"sentences":[{"text":"They were just touching base with the chiropractor on it.","start":104.445,"end":107.425,"sentiment":"neutral","sentiment_score":-0.06045300997793675},{"text":"It's from what Jamie has said and from what I'm continuing to follow-up to get confirmation on each month is it's just something they're they're doing internal, like, chasing up with the 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the preexisting condition if we try and rewrite within a period of time, but it'll all also depend on how well you recover.","start":233.81,"end":245.155,"sentiment":"neutral","sentiment_score":-0.1779815707465305}],"sentiment":"neutral","sentiment_score":-0.2538397512957454,"num_words":50,"start":205.15001,"end":245.155},{"sentences":[{"text":"Because we're still in recovery period, I don't wanna don't wanna say for for, you know, for certainty or anything like that.","start":245.615,"end":251.34,"sentiment":"neutral","sentiment_score":-0.12996061755852265},{"text":"But correct.","start":251.34,"end":260.4,"sentiment":"neutral","sentiment_score":-0.09828070551156998},{"text":"Yeah.","start":260.62,"end":261.12,"sentiment":"neutral","sentiment_score":-0.0767579972743988},{"text":"But no.","start":265.875,"end":266.35498,"sentiment":"neutral","sentiment_score":-0.05012817308306694},{"text":"If if you send it to me, I will get it on to MetLife and MetLife and it'll go on your 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Hey. I've got Paul Karen on the phone. Beautiful. You've got him in 321. I'm not too bad, Lewis. How are you? That's good. That I just said I'd touch base it because it's probably been it's been nearly a month. I just wanted to touch base and see if you had heard anything back with them in relation to the date on the the medical form. Okay. Okay. Okay. Jamie. Yeah. Yeah. Yeah. Right. Okay. Okay. Okay. And what happens if and what happens if she doesn't come back at all? Yeah. Okay. Okay. It doesn't impact me. Okay. No worries. Okay. That's all that look. That's all I wanted to know because yeah. Look. If if he's not replying, I could I could probably call her or message her and ask for my my my notes, but I don't know if she will give them. That's the thing. Yep. Yeah. Yeah. She's a yeah. She's a she's a bit she's a bit on the floor department. I like, just on another note, I have been to I'll I'll go I'll I I'll send you the the letter from the from the neurosurgeon. So the neurosurgeon, I did go see him. He's sending me for some more scans because I'm not progressing as well as he would've he would've caught because it's it's still they're still presenting a weakness in the left hand. So he goes, like, medically, he goes, you could be fine, but he goes, you are still presenting with with Ritu. So he goes, you're probably unable to go back to work. You know? Alright. So I'll I'll send you that letter. I'm not gonna send anything else to MetLife because I just yeah. I don't I don't I don't I don't really yeah. I don't really wanna deal with them anymore. They're not they're not very very good. I can then, like, going going forward then with my income protection insurance, like, can I change providers and be covered for the same thing, or will that be, like like, written out like a code letter? Right. Okay. Yeah. Okay. Yeah. Yeah. But highly likely that they would that they'd yeah. They'd they'd put that exclusion in there as well. Again, you know, that's how you if they kinda have you. Okay? Yeah. That's the hard one. Yeah. Alright. No worries. No worries. No worries. Okay. Yeah. Yeah. Because, basically, he's he's he's given it to, like, six to twelve months before I can before I have any yeah. Might might be anything. So they're sending me for scans at the weekend to find out if there's something else. Yeah. Yeah. I'll have a follow-up follow-up appointment with him there. Yeah. Yeah. Alright. Yep. Okay. No worries. No worries. Thanks, sir. Thanks very much. Take care. Bye. Bye 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girl. Hey. I've got Paul Karen on the phone. Beautiful. You've got him in 321.\n\nI'm not too bad, Lewis. How are you? That's good. That I just said I'd touch base it because it's probably been it's been nearly a month. I just wanted to touch base and see if you had heard anything back with them in relation to the date on the the medical form.\n\nOkay. Okay. Okay. Jamie. Yeah.\n\nYeah. Yeah. Right. Okay. Okay.\n\nOkay. And what happens if and what happens if she doesn't come back at all? Yeah. Okay. Okay.\n\nIt doesn't impact me. Okay. No worries. Okay. That's all that look.\n\nThat's all I wanted to know because yeah. Look. If if he's not replying, I could I could probably call her or message her and ask for my my my notes, but I don't know if she will give them. That's the thing. Yep.\n\nYeah. Yeah. She's a yeah. She's a she's a bit she's a bit on the floor department. I like, just on another note, I have been to I'll I'll go I'll I I'll send you the the letter from the from the neurosurgeon.\n\nSo the neurosurgeon, I did go see him. He's sending me for some more scans because I'm not progressing as well as he would've he would've caught because it's it's still they're still presenting a weakness in the left hand. So he goes, like, medically, he goes, you could be fine, but he goes, you are still presenting with with Ritu. So he goes, you're probably unable to go back to work. You know?\n\nAlright. So I'll I'll send you that letter. I'm not gonna send anything else to MetLife because I just yeah. I don't I don't I don't I don't really yeah. I don't really wanna deal with them anymore.\n\nThey're not they're not very very good. I can then, like, going going forward then with my income protection insurance, like, can I change providers and be covered for the same thing, or will that be, like like, written out like a code letter? Right. Okay. Yeah.\n\nOkay. Yeah. Yeah. But highly likely that they would that they'd yeah. They'd they'd put that exclusion in there as well.\n\nAgain, you know, that's how you if they kinda have you. Okay? Yeah. That's the hard one. Yeah.\n\nAlright. No worries. No worries. No worries. Okay.\n\nYeah. Yeah. Because, basically, he's he's he's given it to, like, six to twelve months before I can before I have any yeah. Might might be anything. So they're sending me for scans at the weekend to find out if there's something else.\n\nYeah. Yeah. I'll have a follow-up follow-up appointment with him there. Yeah. Yeah.\n\nAlright. Yep. Okay. No worries. No worries.\n\nThanks, sir. Thanks very much. Take care. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, girl.","start":3.28,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.26284947991371155},{"text":"Hey.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.1789087951183319},{"text":"I've got Paul Karen on the phone.","start":4.24,"end":6.1,"sentiment":"neutral","sentiment_score":0.16776816546916962},{"text":"Beautiful.","start":8.72,"end":9.22,"sentiment":"positive","sentiment_score":0.6671532988548279},{"text":"You've got him in 321.","start":9.28,"end":11.059999,"sentiment":"neutral","sentiment_score":0.2386021375656128}],"sentiment":"neutral","sentiment_score":0.23369680624455214,"num_words":16,"start":3.28,"end":11.059999},{"sentences":[{"text":"I'm not too bad, Lewis.","start":15.215,"end":16.175,"sentiment":"neutral","sentiment_score":0.13408579230308532},{"text":"How are you?","start":16.175,"end":16.915,"sentiment":"neutral","sentiment_score":0.124627319475015},{"text":"That's 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work.","start":192.34001,"end":196.68001,"sentiment":"negative","sentiment_score":-0.3910217000679536},{"text":"You know?","start":197.62001,"end":198.36,"sentiment":"neutral","sentiment_score":-0.058829883113503456}],"sentiment":"neutral","sentiment_score":-0.23375834617763758,"num_words":74,"start":168.46,"end":198.36},{"sentences":[{"text":"Alright.","start":198.90001,"end":199.40001,"sentiment":"neutral","sentiment_score":0.006642553023993969},{"text":"So I'll I'll send you that letter.","start":199.54001,"end":201.46,"sentiment":"neutral","sentiment_score":0.032898049136357646},{"text":"I'm not gonna send anything else to MetLife because I just yeah.","start":201.46,"end":204.82,"sentiment":"neutral","sentiment_score":-0.23778061196208},{"text":"I don't I don't I don't I don't really yeah.","start":204.82,"end":209.715,"sentiment":"negative","sentiment_score":-0.48850766122341155},{"text":"I don't really wanna deal with them anymore.","start":209.715,"end":211.235,"sentiment":"negative","sentiment_score":-0.6509708166122437}],"sentiment":"negative","sentiment_score":-0.3344547787289086,"num_words":38,"start":198.90001,"end":211.235},{"sentences":[{"text":"They're not they're not very very good.","start":211.235,"end":215.33499,"sentiment":"negative","sentiment_score":-0.7288023148264203},{"text":"I can then, like, going going forward then with my income protection insurance, like, can I change providers and be covered for the same thing, or will that be, like like, written out like a code letter?","start":215.39499,"end":242.45499,"sentiment":"neutral","sentiment_score":-0.05253219055766995},{"text":"Right.","start":242.45499,"end":242.69499,"sentiment":"neutral","sentiment_score":-0.02744593285024166},{"text":"Okay.","start":242.69499,"end":243.19499,"sentiment":"neutral","sentiment_score":-0.008665038272738457},{"text":"Yeah.","start":246.45499,"end":246.775,"sentiment":"neutral","sentiment_score":-0.018237808719277385}],"sentiment":"neutral","sentiment_score":-0.15105651136725506,"num_words":47,"start":211.235,"end":246.775},{"sentences":[{"text":"Okay.","start":246.775,"end":247.17,"sentiment":"neutral","sentiment_score":-0.04256044700741768},{"text":"Yeah.","start":252.05,"end":252.29,"sentiment":"neutral","sentiment_score":-0.0964241549372673},{"text":"Yeah.","start":252.29,"end":252.53,"sentiment":"neutral","sentiment_score":-0.11900541186332704},{"text":"But highly likely that they would that they'd yeah.","start":252.53,"end":254.93,"sentiment":"neutral","sentiment_score":-0.2556968066427443},{"text":"They'd they'd put that exclusion in there as well.","start":254.93,"end":256.93,"sentiment":"neutral","sentiment_score":-0.28038657042715287}],"sentiment":"neutral","sentiment_score":-0.2420352574970041,"num_words":21,"start":246.775,"end":256.93},{"sentences":[{"text":"Again, you know, that's how you if they kinda have you.","start":256.93,"end":259.51,"sentiment":"neutral","sentiment_score":-0.1745424446734515},{"text":"Okay?","start":259.57,"end":260.07,"sentiment":"neutral","sentiment_score":-0.06424559652805328},{"text":"Yeah.","start":261.73,"end":262.05,"sentiment":"neutral","sentiment_score":-0.1083369478583336},{"text":"That's the hard one.","start":262.05,"end":262.875,"sentiment":"neutral","sentiment_score":-0.2552911899983883},{"text":"Yeah.","start":263.275,"end":263.515,"sentiment":"neutral","sentiment_score":-0.0710618793964386}],"sentiment":"neutral","sentiment_score":-0.17693200417690808,"num_words":18,"start":256.93,"end":263.515},{"sentences":[{"text":"Alright.","start":263.515,"end":263.995,"sentiment":"neutral","sentiment_score":-0.012050329707562923},{"text":"No worries.","start":263.995,"end":264.635,"sentiment":"neutral","sentiment_score":-0.009630462154746056},{"text":"No worries.","start":264.635,"end":265.375,"sentiment":"neutral","sentiment_score":-0.008165517821907997},{"text":"No worries.","start":265.675,"end":266.315,"sentiment":"neutral","sentiment_score":-0.02643337845802307},{"text":"Okay.","start":266.315,"end":266.815,"sentiment":"neutral","sentiment_score":-0.00036345236003398895}],"sentiment":"neutral","sentiment_score":-0.012609062367118895,"num_words":8,"start":263.515,"end":266.815},{"sentences":[{"text":"Yeah.","start":273.515,"end":273.755,"sentiment":"neutral","sentiment_score":-0.0040807584300637245},{"text":"Yeah.","start":273.755,"end":274.255,"sentiment":"neutral","sentiment_score":-0.0104572381824255},{"text":"Because, basically, he's he's he's given it to, like, six to twelve months before I can before I have any yeah.","start":274.795,"end":283.37,"sentiment":"neutral","sentiment_score":-0.057664345062914346},{"text":"Might might be anything.","start":283.67,"end":285.13,"sentiment":"neutral","sentiment_score":-0.08733627386391163},{"text":"So they're sending me for scans at the weekend to find out if there's something else.","start":285.19,"end":289.905,"sentiment":"neutral","sentiment_score":-0.04077290324494243}],"sentiment":"neutral","sentiment_score":-0.05179536721647479,"num_words":43,"start":273.515,"end":289.905},{"sentences":[{"text":"Yeah.","start":295.26498,"end":295.76498,"sentiment":"neutral","sentiment_score":0.06362752616405487},{"text":"Yeah.","start":295.825,"end":296.065,"sentiment":"neutral","sentiment_score":0.08948174118995667},{"text":"I'll have a follow-up follow-up appointment with him there.","start":296.065,"end":298.225,"sentiment":"neutral","sentiment_score":0.09692519323693381},{"text":"Yeah.","start":298.225,"end":298.725,"sentiment":"neutral","sentiment_score":0.20024991035461423},{"text":"Yeah.","start":299.825,"end":300.325,"sentiment":"neutral","sentiment_score":0.23067721724510193}],"sentiment":"neutral","sentiment_score":0.11202793339124092,"num_words":13,"start":295.26498,"end":300.325},{"sentences":[{"text":"Alright.","start":301.505,"end":302.005,"sentiment":"neutral","sentiment_score":0.15955638885498047},{"text":"Yep.","start":311.78,"end":312.28,"sentiment":"neutral","sentiment_score":0.05451243370771408},{"text":"Okay.","start":314.98,"end":315.46,"sentiment":"neutral","sentiment_score":0.13589826226234436},{"text":"No worries.","start":315.46,"end":315.9929,"sentiment":"neutral","sentiment_score":0.2009749412536621},{"text":"No worries.","start":317.2729,"end":317.9329,"sentiment":"positive","sentiment_score":0.39162054657936096}],"sentiment":"neutral","sentiment_score":0.2193082943558693,"num_words":7,"start":301.505,"end":317.9329},{"sentences":[{"text":"Thanks, sir.","start":318.07288,"end":318.7129,"sentiment":"positive","sentiment_score":0.8873599171638489},{"text":"Thanks very much.","start":318.7129,"end":319.4329,"sentiment":"positive","sentiment_score":0.900325357913971},{"text":"Take care.","start":319.4329,"end":320.2529,"sentiment":"positive","sentiment_score":0.6968737244606018},{"text":"Bye.","start":321.9129,"end":322.1529,"sentiment":"neutral","sentiment_score":0.1792687624692917},{"text":"Bye bye.","start":322.1529,"end":322.8129,"sentiment":"neutral","sentiment_score":0.017992712557315826}],"sentiment":"positive","sentiment_score":0.6084697544574738,"num_words":10,"start":318.07288,"end":322.8129}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, my love.\n\nChannel 1: Hey, girl. Hey. I've got Paul Karen on the phone.\n\nChannel 0: Fantastic. Talk him through.\n\nChannel 1: Beautiful. You've got him in 321.\n\nChannel 0: Hi, Paul. If you could give me a callback, how are you going?\n\nChannel 1: I'm not too bad, Lewis. How are you?\n\nChannel 0: Yeah. Good. Thank you. Really\n\nChannel 1: That's\n\nChannel 0: good.\n\nChannel 1: good. That I just said I'd touch base it because it's probably been it's been nearly a month. I just\n\nChannel 0: Good\n\nChannel 1: wanted\n\nChannel 0: husband.\n\nChannel 1: to touch base and see if you had heard anything back with them in relation to the date on the the medical form.\n\nChannel 0: Yeah. Yeah. Sorry. I I believe that we'd had this conversation or I know you had a conversation with Kaden who's my assist like, my admin that helps me with all my claims clients. And MetLife advised that it was based on so the the initial date was based on the initial medical appointment, which was the eighteenth\n\nChannel 1: Okay.\n\nChannel 0: of the second, and that they wouldn't review\n\nChannel 1: Okay.\n\nChannel 0: that.\n\nChannel 1: Okay.\n\nChannel 0: And then I reach I've reached out to what's her name? Jamie?\n\nChannel 1: Jamie. Yeah.\n\nChannel 0: Yep. Just asking I've already asked whether she's heard back from the chiropractor, whether there's any like, any update on that side of things because I'm aware we're coming up to mid month already\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: haven't heard back from her yet with regards to whether the chiropractor has provided anything.\n\nChannel 1: Right. Okay. Okay.\n\nChannel 0: But as as Tammy said, payment would still go through irrespective of whether the chiropractor came back or not within the month. They were\n\nChannel 1: Okay.\n\nChannel 0: just touching\n\nChannel 1: And\n\nChannel 0: base\n\nChannel 1: what\n\nChannel 0: with the chiropractor\n\nChannel 1: happens if\n\nChannel 0: on it.\n\nChannel 1: and what happens if she doesn't come back at all?\n\nChannel 0: It's from what Jamie has said and from what I'm continuing to follow-up to get confirmation on each month is it's just something they're they're doing internal,\n\nChannel 1: Yeah.\n\nChannel 0: like,\n\nChannel 1: Okay.\n\nChannel 0: chasing up with the chiropractor. But if the chiropractor\n\nChannel 1: Okay.\n\nChannel 0: does not engage with them, that it doesn't impede you.\n\nChannel 1: It doesn't impact me. Okay. No worries. Okay. That's all that look.\n\nThat's all I wanted to know because yeah. Look. If if he's not replying, I could I could probably call her or message her and ask for my my my notes, but I don't know if she will give them. That's the thing. Yep.\n\nChannel 0: Yeah. No. I'm just waiting to hear back from Jamie. I called her a couple days ago,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: I haven't heard yet\n\nChannel 1: She's\n\nChannel 0: back from\n\nChannel 1: a\n\nChannel 0: her yet.\n\nChannel 1: yeah. She's a she's a bit she's a bit on the floor department. I like, just on another note, I have been to I'll I'll go I'll I I'll send you the the letter from the from the neurosurgeon. So the neurosurgeon, I did go see him. He's sending me for some more scans because I'm not progressing as well as he\n\nChannel 0: He would hurt.\n\nChannel 1: would've he would've caught because it's it's still they're still presenting a weakness in the left hand. So he goes, like, medically, he goes, you could be fine, but he\n\nChannel 0: Yeah.\n\nChannel 1: goes, you are still presenting with with Ritu. So he goes, you're probably unable to go back to work.\n\nChannel 0: Okay.\n\nChannel 1: You know? Alright. So I'll I'll send you that letter. I'm not gonna send anything else to MetLife because I just yeah. I don't\n\nChannel 0: No. You\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: don't\n\nChannel 0: send it to\n\nChannel 1: I\n\nChannel 0: me,\n\nChannel 1: don't\n\nChannel 0: and I'll forward it on to them. Absolutely.\n\nChannel 1: I don't really yeah. I don't really wanna deal with them anymore. They're not they're not very very good. I can then,\n\nChannel 0: Effective.\n\nChannel 1: like, going going forward then with my income protection insurance, like, can I change providers and be covered for the same thing, or will that be, like like, written out like a code\n\nChannel 0: There's possibility that you'll end up with an exclusion because of the preexisting condition if we try and rewrite within a period of time, but\n\nChannel 1: letter?\n\nChannel 0: it'll all\n\nChannel 1: Right. Okay.\n\nChannel 0: also depend on how well you recover. Because we're still in recovery\n\nChannel 1: Yeah. Okay.\n\nChannel 0: period, I don't wanna don't wanna say for for, you know, for certainty or anything like that. But\n\nChannel 1: Yeah. Yeah. But highly likely that they would that they'd yeah. They'd they'd put that exclusion in there as well. Again, you know, that's how you if they kinda have you.\n\nOkay?\n\nChannel 0: correct. Yeah.\n\nChannel 1: Yeah. That's the hard one. Yeah. Alright. No worries.\n\nNo worries. No\n\nChannel 0: But\n\nChannel 1: worries.\n\nChannel 0: no.\n\nChannel 1: Okay.\n\nChannel 0: If if you send it to me, I will get it on to MetLife and MetLife and it'll go on your claim. That way they have an updated\n\nChannel 1: Yeah.\n\nChannel 0: medical\n\nChannel 1: Yeah.\n\nChannel 0: statement from\n\nChannel 1: Because,\n\nChannel 0: there.\n\nChannel 1: basically, he's he's he's given it to, like, six to twelve months before I\n\nChannel 0: Yeah.\n\nChannel 1: can before I have any yeah. Might might be anything. So they're sending\n\nChannel 0: Yeah.\n\nChannel 1: me for scans at the weekend to find out if there's something else.\n\nChannel 0: Perfect. And after your scans, I assume you would have a follow-up appointment with the doctor?\n\nChannel 1: Yeah. Yeah. I'll have a follow-up follow-up appointment with him there. Yeah.\n\nChannel 0: Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Cool. Oh, I'll\n\nChannel 1: Alright.\n\nChannel 0: I'll if you send that letter through, I'll get it on to Jamie. And then if there's anything that they require, like a specific form or anything like that for your follow-up appointment, I'll make sure it's\n\nChannel 1: Yep.\n\nChannel 0: with you before that appointment.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Perfect.\n\nChannel 1: No worries.\n\nChannel 0: Amazing.\n\nChannel 1: Thanks, sir. Thanks very much. Take care.\n\nChannel 0: That's okay. Bye, Paul.\n\nChannel 1: Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, my love.","start":1.52,"end":2.98,"sentiment":"positive","sentiment_score":0.5125207230448723}],"sentiment":"positive","sentiment_score":0.5125207230448723,"channel":0,"num_words":4,"start":1.52,"end":2.98},{"sentences":[{"text":"Hey, girl.","start":3.28,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.26284947991371155},{"text":"Hey.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.1789087951183319},{"text":"I've got Paul Karen on the phone.","start":4.24,"end":6.1,"sentiment":"neutral","sentiment_score":0.16776816546916962}],"sentiment":"neutral","sentiment_score":0.18789849132299424,"channel":1,"num_words":10,"start":3.28,"end":6.1},{"sentences":[{"text":"Fantastic.","start":6.64,"end":7.14,"sentiment":"positive","sentiment_score":0.7003356218338013},{"text":"Talk him 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bad, Lewis.","start":15.215,"end":16.175,"sentiment":"neutral","sentiment_score":0.13408579230308532},{"text":"How are you?","start":16.175,"end":16.915,"sentiment":"neutral","sentiment_score":0.124627319475015}],"sentiment":"neutral","sentiment_score":0.13053886499255896,"channel":1,"num_words":8,"start":15.215,"end":16.915},{"sentences":[{"text":"Yeah.","start":17.445,"end":17.845,"sentiment":"neutral","sentiment_score":0.1986790746450424},{"text":"Good.","start":17.845,"end":18.324999,"sentiment":"positive","sentiment_score":0.4197232723236084},{"text":"Thank you.","start":18.324999,"end":19.145,"sentiment":"positive","sentiment_score":0.5540278851985931},{"text":"Really","start":19.685,"end":20.085,"sentiment":"positive","sentiment_score":0.5127068758010864}],"sentiment":"positive","sentiment_score":0.4478329986333847,"channel":0,"num_words":5,"start":17.445,"end":20.085},{"sentences":[{"text":"That's","start":20.015,"end":20.335,"sentiment":"positive","sentiment_score":0.5906634330749512}],"sentiment":"positive","sentiment_score":0.5906634330749512,"channel":1,"num_words":1,"start":20.015,"end":20.335},{"sentences":[{"text":"good.","start":20.085,"end":20.585,"sentiment":"positive","sentiment_score":0.597333550453186}],"sentiment":"positive","sentiment_score":0.597333550453186,"channel":0,"num_words":1,"start":20.085,"end":20.585},{"sentences":[{"text":"good.","start":20.335,"end":20.654999,"sentiment":"positive","sentiment_score":0.3946464657783508},{"text":"That I just said I'd touch base it because it's probably been it's been nearly a month.","start":20.654999,"end":25.14,"sentiment":"neutral","sentiment_score":0.03211378569112105},{"text":"I 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anything back with them in relation to the date on the the medical form.","start":26.26,"end":35.079998,"sentiment":"neutral","sentiment_score":-0.002336390802393789}],"sentiment":"neutral","sentiment_score":-0.002336390802393789,"channel":1,"num_words":23,"start":26.26,"end":35.079998},{"sentences":[{"text":"Yeah.","start":37.2,"end":37.6,"sentiment":"neutral","sentiment_score":0.0016897423192858696},{"text":"Yeah.","start":37.6,"end":37.92,"sentiment":"neutral","sentiment_score":-0.007570581510663032},{"text":"Sorry.","start":37.92,"end":38.32,"sentiment":"neutral","sentiment_score":-0.03837960958480835},{"text":"I I believe that we'd had this conversation or I know you had a conversation with Kaden who's my assist like, my admin that helps me with all my claims clients.","start":38.32,"end":51.045,"sentiment":"neutral","sentiment_score":-0.010347152489327615},{"text":"And MetLife advised that it was based on so the the initial date was based on the initial medical appointment, which was the eighteenth","start":52.864998,"end":64.700005,"sentiment":"neutral","sentiment_score":-0.03646055570182701}],"sentiment":"neutral","sentiment_score":-0.02138061228946879,"channel":0,"num_words":58,"start":37.2,"end":64.700005},{"sentences":[{"text":"Okay.","start":64.57,"end":64.875,"sentiment":"neutral","sentiment_score":-0.03190303593873978}],"sentiment":"neutral","sentiment_score":-0.03190303593873978,"channel":1,"num_words":1,"start":64.57,"end":64.875},{"sentences":[{"text":"of the second, and that they wouldn't 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They discuss the date of the medical appointment and whether the chiropractor has provided any updates. The agent also mentions a potential exclusion for a preexisting condition and a follow-up appointment with the doctor."},"intents":{"segments":[{"text":"Just asking I've already asked whether she's heard back from the chiropractor, whether there's any like, any update on that side of things because I'm aware we're coming up to mid month already Yeah.","start_word":183,"end_word":216,"intents":[{"intent":"Ask about chiropractic's response","confidence_score":0.00012627782}]},{"text":"He's sending me for some more scans because I'm not progressing as well as he He would hurt.","start_word":467,"end_word":484,"intents":[{"intent":"Update x-ray findings","confidence_score":1.0782537e-9}]},{"text":"like, going going forward then with my income protection insurance, like, can I change providers and be covered for the same thing, or will that be, like like, written out like a code There's possibility that you'll end up with an exclusion because of the preexisting condition if we try and rewrite within a period of time, but letter?","start_word":603,"end_word":661,"intents":[{"intent":"Explain insurance coverage","confidence_score":0.00013400626}]},{"text":"statement from Because, there.","start_word":778,"end_word":781,"intents":[{"intent":"Provide medical information","confidence_score":0.0073995013}]},{"text":"And after your scans, I assume you would have a follow-up appointment with the doctor? Yeah. Yeah.","start_word":825,"end_word":841,"intents":[{"intent":"Request follow-up appointment with doctor","confidence_score":0.025346607}]},{"text":"I'll if you send that letter through, I'll get it on to Jamie. And then if there's anything that they require, like a specific form or anything like that for your follow-up appointment, I'll make sure it's Yep. with you before that appointment.","start_word":858,"end_word":900,"intents":[{"intent":"Confirm letter is ready","confidence_score":0.0006104314},{"intent":"Confirm receipt of letter","confidence_score":0.025649808}]},{"text":"I'll if you send that letter through, I'll get it on to Jamie. And then if there's anything that they require, like a specific form or anything like that for your follow-up appointment, I'll make sure it's Yep. with you before that appointment. 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Really That's good. good.","start_word":46,"end_word":52,"sentiment":"positive","sentiment_score":0.5174445509910583},{"text":"That I just said I'd touch base it because it's probably been it's been nearly a month. I just Good wanted husband. to touch base and see if you had heard anything back with them in relation to the date on the the medical form. Yeah. Yeah. Sorry. I I believe that we'd had this conversation or I know you had a conversation with Kaden who's my assist like, my admin that helps me with all my claims clients. And MetLife advised that it was based on so the the initial date was based on the initial medical appointment, which was the eighteenth Okay. of the second, and that they wouldn't review Okay. that. Okay. And then I reach I've reached out to what's her name? Jamie? Jamie. Yeah. Yep. Just asking I've already asked whether she's heard back from the chiropractor, whether there's any like, any update on that side of things because I'm aware we're coming up to mid month already Yeah. and Yeah. haven't heard back from her yet with regards to whether the chiropractor has provided anything. Right. Okay. Okay. But as as Tammy said, payment would still go through irrespective of whether the chiropractor came back or not within the month. They were Okay. just touching And base what with the chiropractor happens if on it. and what happens if she doesn't come back at all? It's from what Jamie has said and from what I'm continuing to follow-up to get confirmation on each month is it's just something they're they're doing internal, Yeah. like, Okay. chasing up with the chiropractor. But if the chiropractor Okay. does not engage with them, that it doesn't impede you. It doesn't impact me. Okay. No worries. Okay. That's all that look. That's all I wanted to know because yeah. Look. If if he's not replying, I could I could probably call her or message her and ask for my my my notes, but I don't know if she will give them. That's the thing. Yep. Yeah. No. I'm just waiting to hear back from Jamie. I called her a couple days ago, Yeah. and Yeah. I haven't heard yet She's back from a her yet. yeah. She's a she's a bit she's a bit on the floor department. I like, just on another note, I have been to I'll I'll go I'll I I'll send you the the letter from the from the neurosurgeon. So the neurosurgeon, I did go see him. He's sending me for some more scans because I'm not progressing as well as he He would hurt.","start_word":53,"end_word":484,"sentiment":"neutral","sentiment_score":-0.05355773161648325},{"text":"would've he would've caught because it's it's still they're still presenting a weakness in the left hand.","start_word":485,"end_word":501,"sentiment":"negative","sentiment_score":-0.39883139729499817},{"text":"So he goes, like, medically, he goes, you could be fine, but he Yeah. goes, you are still presenting with with Ritu.","start_word":502,"end_word":523,"sentiment":"neutral","sentiment_score":-0.16858191788196564},{"text":"So he goes, you're probably unable to go back to work.","start_word":524,"end_word":534,"sentiment":"negative","sentiment_score":-0.3794664740562439},{"text":"Okay. You know? Alright. So I'll I'll send you that letter. I'm not gonna send anything else to MetLife because I just yeah. I don't No.","start_word":535,"end_word":560,"sentiment":"neutral","sentiment_score":-0.1295631378889084},{"text":"You I you don't send it to I me, don't and I'll forward it on to them. Absolutely. I don't really yeah. I don't really wanna deal with them anymore. They're not they're not very very good.","start_word":561,"end_word":597,"sentiment":"negative","sentiment_score":-0.5588429570198059},{"text":"I can then, Effective. like, going going forward then with my income protection insurance, like, can I change providers and be covered for the same thing, or will that be, like like, written out like a code There's possibility that you'll end up with an exclusion because of the preexisting condition if we try and rewrite within a period of time, but letter? it'll all Right. Okay. also depend on how well you recover. Because we're still in recovery Yeah. Okay. period, I don't wanna don't wanna say for for, you know, for certainty or anything like that. But Yeah. Yeah. But highly likely that they would that they'd yeah. They'd they'd put that exclusion in there as well. Again, you know, that's how you if they kinda have you. Okay? correct. Yeah. Yeah. That's the hard one. Yeah. Alright. No worries. No worries. No But worries. no. Okay. If if you send it to me, I will get it on to MetLife and MetLife and it'll go on your claim. That way they have an updated Yeah. medical Yeah. statement from Because, there. basically, he's he's he's given it to, like, six to twelve months before I Yeah. can before I have any yeah. Might might be anything. So they're sending Yeah. me for scans at the weekend to find out if there's something else. Perfect. And after your scans, I assume you would have a follow-up appointment with the doctor? Yeah. Yeah. I'll have a follow-up follow-up appointment with him there. Yeah. Perfect. Yeah. Cool. Oh, I'll Alright. I'll if you send that letter through, I'll get it on to Jamie. 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