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Good morning. Maria, this is Mary calling from Vigilance AI. I hope you still remember me. Vigilance AI.\n\nYou may or you may not remember I spoke with you last week. This is with regards to cybersecurity. I dropped you an email, and this is just a follow-up call checking if possible to have a short demo with you. This is just to introduce about our company. I sent it to info.\n\nWhen? Let me just let me oh, vigilance. Vigilance AI. I forwarded last Monday. Yeah.\n\nYeah. This is Mary also. Mary Garcia. My name is Mary. Mhmm.\n\nYeah. It's m a r y. Yes. I forwarded to info@grossgovernorba.com.au. Yes.\n\nI already send it Let me let me forward it again. One moment. How'd you spell gross? G r o s, v as in Victor, e n o r b a dot com dot a u. Yes.\n\nB a dot com dot a u. One moment. I already sent some information about our company. Have you received it? Oh, how did you check it, like, on the spam or on a junk email?\n\nMm-mm. Mhmm. Oh, that's why. Mhmm. Mhmm.\n\nI see. Okay. Sure then. 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Grossmano business advisers. Maria speaking. How can I help you?\n\nChannel 0: Yes. Good morning. Maria, this is Mary calling from Vigilance AI. I hope you still remember me.\n\nChannel 1: Mary from where?\n\nChannel 0: Vigilance AI. You may or you may not remember I spoke with you last week. This is with regards to cybersecurity.\n\nChannel 1: Okay.\n\nChannel 0: I dropped you an email, and this is just a follow-up call checking if possible to have a short demo with you. This is just to introduce about our company.\n\nChannel 1: Where where the email came from? Sorry?\n\nChannel 0: I sent it to info.\n\nChannel 1: Yeah. But yeah. What's\n\nChannel 0: When?\n\nChannel 1: the company?\n\nChannel 0: Let me just let me oh, vigilance. Vigilance AI.\n\nChannel 1: Oh, no.\n\nChannel 0: I forwarded last Monday.\n\nChannel 1: I I didn't VGLance? No. I didn't get anything.\n\nChannel 0: Yeah. Yeah. This is Mary also. Mary Garcia. My name is Mary.\n\nChannel 1: Yes. Mine is Maria.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: It's\n\nChannel 1: No.\n\nChannel 0: m\n\nChannel 1: I'm\n\nChannel 0: a\n\nChannel 1: for\n\nChannel 0: r y.\n\nChannel 1: no. M a r I a.\n\nChannel 0: Yes. I forwarded to info@grossgovernorba.com.au. Yes.\n\nChannel 1: Yes. No.\n\nChannel 0: I\n\nChannel 1: Unfortunately,\n\nChannel 0: already send it\n\nChannel 1: I I I I didn't I didn't get it. So if\n\nChannel 0: Let\n\nChannel 1: you\n\nChannel 0: me let me forward it again. One moment.\n\nChannel 1: How do you spell Grosvenor?\n\nChannel 0: How'd you spell gross? G r o s, v as in Victor,\n\nChannel 1: Mhmm.\n\nChannel 0: e n o r b a dot com dot a\n\nChannel 1: It's\n\nChannel 0: u.\n\nChannel 1: ba.com.au.\n\nChannel 0: Yes. B a dot com dot a u.\n\nChannel 1: Okay.\n\nChannel 0: One moment. I already sent some information about our company. Have you received it?\n\nChannel 1: No. Not yet.\n\nChannel 0: Oh, how did you check it, like, on the spam or on a junk email?\n\nChannel 1: Well, No. No. We have an an antivirus unless the\n\nChannel 0: Mm-mm.\n\nChannel 1: the the thing came to the antivirus, but it will take time.\n\nChannel 0: Mhmm.\n\nChannel 1: So, unfortunately,\n\nChannel 0: Oh, that's why.\n\nChannel 1: I haven't received I haven't received it. So I\n\nChannel 0: Mhmm.\n\nChannel 1: will have to check, and\n\nChannel 0: Mhmm.\n\nChannel 1: and if we are interested, we will contact you back. Okay?\n\nChannel 0: I see. Okay. Sure then. Thank\n\nChannel 1: No\n\nChannel 0: you.\n\nChannel 1: problem. Okay. 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and","start":202.66,"end":204.12,"sentiment":"neutral","sentiment_score":-0.19356414079666137}],"sentiment":"neutral","sentiment_score":-0.19356414079666137,"channel":1,"num_words":5,"start":202.66,"end":204.12},{"sentences":[{"text":"Mhmm.","start":204.34999,"end":204.84999,"sentiment":"neutral","sentiment_score":-0.12026554346084596}],"sentiment":"neutral","sentiment_score":-0.12026554346084596,"channel":0,"num_words":1,"start":204.34999,"end":204.84999},{"sentences":[{"text":"and if we are interested, we will contact you back.","start":204.66493,"end":207.70493,"sentiment":"neutral","sentiment_score":-0.09659384563565254},{"text":"Okay?","start":207.70493,"end":208.20493,"sentiment":"neutral","sentiment_score":-0.040158115327358246}],"sentiment":"neutral","sentiment_score":-0.09146332469853488,"channel":1,"num_words":11,"start":204.66493,"end":208.20493},{"sentences":[{"text":"I see.","start":209.98494,"end":210.54494,"sentiment":"neutral","sentiment_score":-0.02799127995967865},{"text":"Okay.","start":210.54494,"end":210.94495,"sentiment":"neutral","sentiment_score":0.012437555938959122},{"text":"Sure then.","start":210.94495,"end":211.58495,"sentiment":"neutral","sentiment_score":0.06453531794250011},{"text":"Thank","start":211.58495,"end":211.82494,"sentiment":"neutral","sentiment_score":0.2111797630786896}],"sentiment":"neutral","sentiment_score":0.049450899163881935,"channel":0,"num_words":6,"start":209.98494,"end":211.82494},{"sentences":[{"text":"No","start":211.62492,"end":211.86493,"sentiment":"neutral","sentiment_score":0.23202794790267944}],"sentiment":"neutral","sentiment_score":0.23202794790267944,"channel":1,"num_words":1,"start":211.62492,"end":211.86493},{"sentences":[{"text":"you.","start":211.82494,"end":212.32494,"sentiment":"neutral","sentiment_score":0.08473020046949387}],"sentiment":"neutral","sentiment_score":0.08473020046949387,"channel":0,"num_words":1,"start":211.82494,"end":212.32494},{"sentences":[{"text":"problem.","start":211.86493,"end":212.36493,"sentiment":"neutral","sentiment_score":0.20046481490135193},{"text":"Okay.","start":212.42493,"end":212.74493,"sentiment":"neutral","sentiment_score":0.218977689743042},{"text":"Thank you.","start":212.74493,"end":213.48492,"sentiment":"neutral","sentiment_score":0.3159973919391632}],"sentiment":"neutral","sentiment_score":0.2628593221306801,"channel":1,"num_words":4,"start":211.86493,"end":213.48492}]},"summary":{"result":"success","short":"Mary from Kessler AI calls Gross Denator business advisor to schedule a demo. She introduces herself and mentions that she had sent an email to info at group.com but did not receive a response. She tries to forward the email again and eventually receives it, but realizes that it was sent to the wrong address."},"intents":{"segments":[{"text":"This is just to introduce about our company. Where where the email came from?","start_word":76,"end_word":89,"intents":[{"intent":"Introduce about company","confidence_score":0.0011270805}]},{"text":"B a dot com dot a u. Okay.","start_word":227,"end_word":234,"intents":[{"intent":"Verify email address","confidence_score":0.0017864306}]},{"text":"I already sent some information about our company. Have you received it? No.","start_word":237,"end_word":249,"intents":[{"intent":"Check company information","confidence_score":0.15043163}]},{"text":"Oh, how did you check it, like, on the spam or on a junk email?","start_word":252,"end_word":266,"intents":[{"intent":"Check spam","confidence_score":0.026599152}]},{"text":"and if we are interested, we will contact you back. Okay? I see. Okay.","start_word":312,"end_word":325,"intents":[{"intent":"Contact back","confidence_score":0.07716373}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3980051875114441},{"text":"Grossmano business advisers. Maria speaking. How can I help you? Yes.","start_word":2,"end_word":12,"sentiment":"neutral","sentiment_score":0.24730651080608368},{"text":"Good morning.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.39541929960250854},{"text":"Maria, this is Mary calling from Vigilance AI. I hope you still remember me. Mary from where? Vigilance AI. You may or you may not remember I spoke with you last week. This is with regards to cybersecurity. Okay. I dropped you an email, and this is just a follow-up call checking if possible to have a short demo with you. This is just to introduce about our company. Where where the email came from? Sorry? I sent it to info. Yeah. But yeah. What's When? the company? Let me just let me oh, vigilance. Vigilance AI. Oh, no. I forwarded last Monday. I I didn't VGLance?","start_word":15,"end_word":121,"sentiment":"neutral","sentiment_score":0.028398161754012108},{"text":"No. I didn't get anything.","start_word":122,"end_word":126,"sentiment":"negative","sentiment_score":-0.3846184313297272},{"text":"Yeah. Yeah. This is Mary also. Mary Garcia. My name is Mary. Yes. Mine is Maria. Mhmm. So Yeah. yeah. It's No. m I'm a for r y. no. M a r I a. Yes. I forwarded to info@grossgovernorba.com.au. Yes. Yes. No.","start_word":127,"end_word":168,"sentiment":"neutral","sentiment_score":-0.03686141377935807},{"text":"I Unfortunately, already send it I I I I didn't I didn't get it.","start_word":169,"end_word":182,"sentiment":"negative","sentiment_score":-0.4287998378276825},{"text":"So if Let you me let me forward it again. One moment. How do you spell Grosvenor? How'd you spell gross? G r o s, v as in Victor, Mhmm. e n o r b a dot com dot a It's u. ba.com.au. Yes. B a dot com dot a u. Okay. One moment. I already sent some information about our company. Have you received it? No. Not yet. Oh, how did you check it, like, on the spam or on a junk email? Well, No. No. We have an an antivirus unless the Mm-mm. the the thing came to the antivirus, but it will take time. Mhmm. So, unfortunately, Oh, that's why.","start_word":183,"end_word":295,"sentiment":"neutral","sentiment_score":-0.08816498517990112},{"text":"I haven't received I haven't received it.","start_word":296,"end_word":302,"sentiment":"negative","sentiment_score":-0.371721625328064},{"text":"So I Mhmm. will have to check, and Mhmm. and if we are interested, we will contact you back. Okay? I see. Okay. Sure then. Thank No you. problem. Okay.","start_word":303,"end_word":332,"sentiment":"neutral","sentiment_score":-0.05615882575511933},{"text":"Thank you.","start_word":333,"end_word":334,"sentiment":"positive","sentiment_score":0.3625810146331787}],"average":{"sentiment":"neutral","sentiment_score":-0.04986023946163226}}}}