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Is now still a good time there for you? No. That's okay. That's absolute fine. Yeah. Absolutely. I've got time later this week. If it's better for you, it's not a problem at all. Yeah. No. Not a worry at all, honestly. Thursday, I am fully booked, but I could do either tomorrow or Wednesday night, or I could do next Monday. What would you prefer? That's okay. You're fine. Tomorrow's fine. Yeah. Did you at the same time? Or 03:30 today. Yeah. That's okay. If you want, what I can do, I'll give you a call at three yeah. Sorry. Yep. Yep. Yep. Okay. Yeah. Yep. That's okay. So what I'll do is I've got an appointment tomorrow at five. If it's okay, I can do it straight after that appointment. So it'd be between 05:30 and six. I'll give you a call tomorrow afternoon. Is that okay? Or did you want or did you prefer Wednesday? Yeah. You're right. Yep. Perfect. So I'll pop it in there. I've got a call at 05:00, but I shouldn't take longer than, say, half an hour to forty five minutes. So say between 05:30 and six tomorrow, I can give you a quick call. Is that okay? And we can run through the advice? Yep. Beautiful. If you have what I could even do beforehand because it is that transfer time and strategy reducing risk in a few other bits and pieces, do you want me to send it through to you today? That way you do have it. That way if you've got some time later on tonight, you can have a read through it, and then we can go through it. Tomorrow might be a bit easier for you as well, or did you want me to send it tomorrow and we go through it then? What would you prefer? Yep. Yeah. Absolutely. Of course. Yeah. Understandable. That's okay. I've sent an email to you. I'll give you a call tomorrow night just to run through it. In the meantime, if you do get some time to have a read through it, it'll be in your inbox ready to go. And then you if you've got any additional questions, I'll go through everything as I normally would, but it does just mean if you have additional questions, you can have them rewritten down ready to go. Okay? All good. Not a worry at all, Colin. All good. Good luck with your appointment. I'll talk to you tomorrow night. You're doing well, honestly. Cross our fingers to get back to work full time is what you've been hoping for. So yeah. Absolutely. Yeah. Absolutely. Yep. That's okay. Not a problem, Colin. I'll talk to you then. You have a good night. Thanks. See you later. 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Carla. It's Dana from ACO ACO Financial. How are you this afternoon? I'm very well. Thank you.\n\nI had you booked in to go through your updated advice document. Is now still a good time there for you? No. That's okay. That's absolute fine.\n\nYeah. Absolutely. I've got time later this week. If it's better for you, it's not a problem at all. Yeah.\n\nNo. Not a worry at all, honestly. Thursday, I am fully booked, but I could do either tomorrow or Wednesday night, or I could do next Monday. What would you prefer? That's okay.\n\nYou're fine. Tomorrow's fine. Yeah. Did you at the same time? Or 03:30 today.\n\nYeah. That's okay. If you want, what I can do, I'll give you a call at three yeah. Sorry. Yep.\n\nYep. Yep. Okay. Yeah. Yep.\n\nThat's okay. So what I'll do is I've got an appointment tomorrow at five. If it's okay, I can do it straight after that appointment. So it'd be between 05:30 and six. I'll give you a call tomorrow afternoon.\n\nIs that okay? Or did you want or did you prefer Wednesday? Yeah. You're right. Yep.\n\nPerfect. So I'll pop it in there. I've got a call at 05:00, but I shouldn't take longer than, say, half an hour to forty five minutes. So say between 05:30 and six tomorrow, I can give you a quick call. Is that okay?\n\nAnd we can run through the advice? Yep. Beautiful. If you have what I could even do beforehand because it is that transfer time and strategy reducing risk in a few other bits and pieces, do you want me to send it through to you today? That way you do have it.\n\nThat way if you've got some time later on tonight, you can have a read through it, and then we can go through it. Tomorrow might be a bit easier for you as well, or did you want me to send it tomorrow and we go through it then? What would you prefer? Yep. Yeah.\n\nAbsolutely. Of course. Yeah. Understandable. That's okay.\n\nI've sent an email to you. I'll give you a call tomorrow night just to run through it. In the meantime, if you do get some time to have a read through it, it'll be in your inbox ready to go. And then you if you've got any additional questions, I'll go through everything as I normally would, but it does just mean if you have additional questions, you can have them rewritten down ready to go. Okay?\n\nAll good. Not a worry at all, Colin. All good. Good luck with your appointment. I'll talk to you tomorrow night.\n\nYou're doing well, honestly. Cross our fingers to get back to work full time is what you've been hoping for. So yeah. Absolutely. Yeah.\n\nAbsolutely. Yep. That's okay. Not a problem, Colin. I'll talk to you then.\n\nYou have a good night. Thanks. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Carla.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.18290051817893982},{"text":"It's Dana from ACO ACO Financial.","start":3.6,"end":5.54,"sentiment":"neutral","sentiment_score":0.2108839824795723},{"text":"How are you this afternoon?","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":0.26862536668777465},{"text":"I'm very well.","start":8.559999,"end":9.599999,"sentiment":"positive","sentiment_score":0.6760844588279724},{"text":"Thank you.","start":9.599999,"end":10.08,"sentiment":"positive","sentiment_score":0.6885741055011749}],"sentiment":"positive","sentiment_score":0.3544240751200252,"num_words":18,"start":2.8799999,"end":10.08},{"sentences":[{"text":"I had you booked in to go through your updated advice document.","start":10.08,"end":12.96,"sentiment":"neutral","sentiment_score":0.2830853300789992},{"text":"Is now still a good time there for 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pieces, do you want me to send it through to you today?","start":157.23999,"end":166.2,"sentiment":"neutral","sentiment_score":0.15447013019709974},{"text":"That way you do have it.","start":166.2,"end":167.4,"sentiment":"neutral","sentiment_score":0.19459616641203561}],"sentiment":"neutral","sentiment_score":0.16385754785285547,"num_words":52,"start":152.865,"end":167.4},{"sentences":[{"text":"That way if you've got some time later on tonight, you can have a read through it, and then we can go through it.","start":167.4,"end":172.88501,"sentiment":"neutral","sentiment_score":0.18611550082763037},{"text":"Tomorrow might be a bit easier for you as well, or did you want me to send it tomorrow and we go through it then?","start":172.88501,"end":177.285,"sentiment":"neutral","sentiment_score":0.023141552731394767},{"text":"What would you 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okay.","start":192.68999,"end":193.25,"sentiment":"neutral","sentiment_score":0.0941392295062542}],"sentiment":"neutral","sentiment_score":-0.005713494760649547,"num_words":7,"start":182.405,"end":193.25},{"sentences":[{"text":"I've sent an email to you.","start":193.25,"end":194.53,"sentiment":"neutral","sentiment_score":0.11863105992476146},{"text":"I'll give you a call tomorrow night just to run through it.","start":194.53,"end":197.145,"sentiment":"neutral","sentiment_score":0.11171847209334373},{"text":"In the meantime, if you do get some time to have a read through it, it'll be in your inbox ready to go.","start":197.225,"end":201.88501,"sentiment":"neutral","sentiment_score":0.1434095806401709},{"text":"And then you if you've got any additional questions, I'll go through everything as I normally would, but it does just mean if you have additional questions, you can have them rewritten down ready to go.","start":202.185,"end":210.74501,"sentiment":"neutral","sentiment_score":0.05133381579071283},{"text":"Okay?","start":210.74501,"end":211.24501,"sentiment":"neutral","sentiment_score":0.06658174842596054}],"sentiment":"neutral","sentiment_score":0.09314650636261855,"num_words":78,"start":193.25,"end":211.24501},{"sentences":[{"text":"All good.","start":212.39,"end":213.12999,"sentiment":"positive","sentiment_score":0.3978704959154129},{"text":"Not a worry at all, Colin.","start":213.19,"end":214.65,"sentiment":"neutral","sentiment_score":0.07188343691329162},{"text":"All good.","start":214.70999,"end":215.19,"sentiment":"positive","sentiment_score":0.3443748950958252},{"text":"Good luck with your appointment.","start":215.19,"end":216.23,"sentiment":"positive","sentiment_score":0.4867198348045349},{"text":"I'll talk to you tomorrow 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yeah.","start":227.685,"end":228.265,"sentiment":"neutral","sentiment_score":-0.05447724461555481},{"text":"Absolutely.","start":231.445,"end":231.945,"sentiment":"neutral","sentiment_score":-0.07910899072885513},{"text":"Yeah.","start":233.52501,"end":234.02501,"sentiment":"neutral","sentiment_score":-0.042409904301166534}],"sentiment":"neutral","sentiment_score":0.10376609023660421,"num_words":24,"start":221.83,"end":234.02501},{"sentences":[{"text":"Absolutely.","start":235.52501,"end":236.02501,"sentiment":"neutral","sentiment_score":0.119494266808033},{"text":"Yep.","start":238.05,"end":238.37,"sentiment":"neutral","sentiment_score":0.1549302190542221},{"text":"That's okay.","start":238.37,"end":239.09,"sentiment":"neutral","sentiment_score":0.18009620159864426},{"text":"Not a problem, Colin.","start":239.09,"end":240.05,"sentiment":"neutral","sentiment_score":0.23029044270515442},{"text":"I'll talk to you 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Carl speaking. Oh, I'm good, mate. How are you going? Actually, no. I've got an appointment that I've gotta be to. Can we that'd be that'd be good, mate. Yeah. I'm but I'm I'm there's so much happening at the moment, mate, and I'm I'm trying to fit in a whole heap of gear. So Thursday, Friday? Yeah. Just hang on for a sec. See. No. Tomorrow tomorrow will be fine in the afternoon? Yes. What do we got? 03:30. I don't really know. I'm I'm hoping I'm hoping, yeah, I'm I'm hoping that I can get back to full time. So normally, Wednesdays, I'm not working, but I don't know what's gonna happen this Wednesday because my doctor's appointment is Tuesday, tomorrow, and I'm hoping that that I'll be put back on full time. So that'll that'll bugger the early bit up, but later in the in the afternoon. So I'd probably be knocking off what would that be? Around 04:00? So anytime after, say, 04:30? Yep. Tomorrow. Hang on. I'll just double check here. No. No. No. Tomorrow tomorrow, we might be able to do that. Yeah. Yeah. My gift. No. That sounds good. Yeah. Yep. Yeah. No. That's yeah. No. No. If you wanna send it tonight, that'll give me time to have a look through. Yeah. I'm just mate, I've just got a lot of things happening, like, medical wise and everything else. And, yeah, I'm just trying to fit in appointments and all this sort of stuff. It's just it's crazy at the moment. So Alright. Yep. Yep. Yeah. Okay. No. That sounds good. Beautiful. Alright. Oh, yeah. No. It's all it's all okay. I'm just trying to sort things in. Oh, it's really I'm I'm just losing money, you know. Like, it's just it's not a massive amount, but it's it's it's enough, you know. Anyway and and no worries. That'd be great. Thank you so much. Okay. You too. Okay. 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Carl speaking. Oh, I'm good, mate. How are you going? Actually, no.\n\nI've got an appointment that I've gotta be to. Can we that'd be that'd be good, mate. Yeah. I'm but I'm I'm there's so much happening at the moment, mate, and I'm I'm trying to fit in a whole heap of gear. So Thursday, Friday?\n\nYeah. Just hang on for a sec. See. No. Tomorrow tomorrow will be fine in the afternoon?\n\nYes. What do we got? 03:30. I don't really know. I'm I'm hoping I'm hoping, yeah, I'm I'm hoping that I can get back to full time.\n\nSo normally, Wednesdays, I'm not working, but I don't know what's gonna happen this Wednesday because my doctor's appointment is Tuesday, tomorrow, and I'm hoping that that I'll be put back on full time. So that'll that'll bugger the early bit up, but later in the in the afternoon. So I'd probably be knocking off what would that be? Around 04:00? So anytime after, say, 04:30?\n\nYep. Tomorrow. Hang on. I'll just double check here. No.\n\nNo. No. Tomorrow tomorrow, we might be able to do that. Yeah. Yeah.\n\nMy gift. No. That sounds good. Yeah. Yep.\n\nYeah. No. That's yeah. No. No.\n\nIf you wanna send it tonight, that'll give me time to have a look through. Yeah. I'm just mate, I've just got a lot of things happening, like, medical wise and everything else. And, yeah, I'm just trying to fit in appointments and all this sort of stuff. It's just it's crazy at the moment.\n\nSo Alright. Yep. Yep. Yeah. Okay.\n\nNo. That sounds good. Beautiful. Alright. Oh, yeah.\n\nNo. It's all it's all okay. I'm just trying to sort things in. Oh, it's really I'm I'm just losing money, you know. Like, it's just it's not a massive amount, but it's it's it's enough, you know.\n\nAnyway and and no worries. That'd be great. Thank you so much. Okay. You too.\n\nOkay. See you, mate.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.017548292875289917},{"text":"Carl speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.024738716892898083},{"text":"Oh, I'm good, mate.","start":6.72,"end":7.52,"sentiment":"positive","sentiment_score":0.5769352316856384},{"text":"How are you going?","start":7.52,"end":8.34,"sentiment":"positive","sentiment_score":0.4999370649456978},{"text":"Actually, no.","start":16.205,"end":17.245,"sentiment":"neutral","sentiment_score":-0.09047497063875198}],"sentiment":"neutral","sentiment_score":0.3225819209160713,"num_words":13,"start":0.39999998,"end":17.245},{"sentences":[{"text":"I've got an appointment that I've gotta be to.","start":17.245,"end":19.585,"sentiment":"neutral","sentiment_score":-0.1335989087820053},{"text":"Can we that'd be that'd be good, mate.","start":19.885,"end":26.205,"sentiment":"neutral","sentiment_score":0.15624371822923422},{"text":"Yeah.","start":26.205,"end":26.279999,"sentiment":"neutral","sentiment_score":0.02220867946743965},{"text":"I'm but I'm I'm there's so much happening at the moment, mate, and I'm I'm trying to fit in a whole heap of gear.","start":26.279999,"end":32.46,"sentiment":"neutral","sentiment_score":-0.012325690865206221},{"text":"So Thursday, Friday?","start":32.76,"end":35.98,"sentiment":"neutral","sentiment_score":0.004651352763175964}],"sentiment":"neutral","sentiment_score":-0.0047132061380479075,"num_words":45,"start":17.245,"end":35.98},{"sentences":[{"text":"Yeah.","start":40.76,"end":41.26,"sentiment":"neutral","sentiment_score":0.04846435412764549},{"text":"Just hang on for a sec.","start":49.395,"end":50.775,"sentiment":"neutral","sentiment_score":-0.004872214359541734},{"text":"See.","start":67.65,"end":68.130005,"sentiment":"neutral","sentiment_score":0.03450607880949974},{"text":"No.","start":68.130005,"end":68.45,"sentiment":"neutral","sentiment_score":-0.03198690712451935},{"text":"Tomorrow tomorrow will be fine in the afternoon?","start":68.45,"end":70.87,"sentiment":"neutral","sentiment_score":-0.005601553712040186}],"sentiment":"neutral","sentiment_score":-0.0013565994141732946,"num_words":17,"start":40.76,"end":70.87},{"sentences":[{"text":"Yes.","start":72.345,"end":72.845,"sentiment":"neutral","sentiment_score":0.008438857272267342},{"text":"What do we got?","start":74.585,"end":75.565,"sentiment":"neutral","sentiment_score":-0.01457181852310896},{"text":"03:30.","start":75.945,"end":76.765,"sentiment":"neutral","sentiment_score":-0.0061973026022315025},{"text":"I don't really know.","start":80.105,"end":81.405,"sentiment":"neutral","sentiment_score":-0.1060925554484129},{"text":"I'm I'm hoping I'm hoping, yeah, I'm I'm hoping that I can get back to full time.","start":82.745,"end":89.79,"sentiment":"neutral","sentiment_score":-0.0782748747836141}],"sentiment":"neutral","sentiment_score":-0.06707736342731449,"num_words":27,"start":72.345,"end":89.79},{"sentences":[{"text":"So normally, Wednesdays, I'm not working, but I don't know what's gonna happen this Wednesday because my doctor's appointment is Tuesday, tomorrow, and I'm hoping that that I'll be put back on full time.","start":90.17,"end":102.005,"sentiment":"neutral","sentiment_score":-0.05564302655265612},{"text":"So that'll that'll bugger the early bit up, but later in the in the afternoon.","start":102.005,"end":106.425,"sentiment":"neutral","sentiment_score":-0.06980480725566546},{"text":"So I'd probably be knocking off what would that be?","start":106.565,"end":110.965,"sentiment":"neutral","sentiment_score":-0.03784580081701279},{"text":"Around 04:00?","start":110.965,"end":111.765,"sentiment":"neutral","sentiment_score":-0.007166608702391386},{"text":"So anytime after, say, 04:30?","start":111.765,"end":114.104996,"sentiment":"neutral","sentiment_score":-0.003186134435236454}],"sentiment":"neutral","sentiment_score":-0.05072207438449065,"num_words":66,"start":90.17,"end":114.104996},{"sentences":[{"text":"Yep.","start":122.12,"end":122.62,"sentiment":"neutral","sentiment_score":0.10560574382543564},{"text":"Tomorrow.","start":130.275,"end":130.675,"sentiment":"neutral","sentiment_score":0.02544205822050571},{"text":"Hang on.","start":130.675,"end":131.235,"sentiment":"neutral","sentiment_score":0.017186524346470833},{"text":"I'll just double check here.","start":131.235,"end":132.775,"sentiment":"neutral","sentiment_score":0.00730925565585494},{"text":"No.","start":133.235,"end":133.555,"sentiment":"neutral","sentiment_score":-0.10897763073444366}],"sentiment":"neutral","sentiment_score":0.009298949828371405,"num_words":10,"start":122.12,"end":133.555},{"sentences":[{"text":"No.","start":133.555,"end":133.875,"sentiment":"neutral","sentiment_score":-0.1403161883354187},{"text":"No.","start":133.875,"end":134.19499,"sentiment":"neutral","sentiment_score":-0.0743313878774643},{"text":"Tomorrow tomorrow, we might be able to do that.","start":134.19499,"end":137.075,"sentiment":"neutral","sentiment_score":0.05249155809481939},{"text":"Yeah.","start":137.075,"end":137.575,"sentiment":"neutral","sentiment_score":0.14988330006599426},{"text":"Yeah.","start":154.9,"end":155.14,"sentiment":"neutral","sentiment_score":0.11769288778305054}],"sentiment":"neutral","sentiment_score":0.040411741114579715,"num_words":13,"start":133.555,"end":155.14},{"sentences":[{"text":"My gift.","start":155.14,"end":155.62,"sentiment":"neutral","sentiment_score":0.13694356381893158},{"text":"No.","start":155.62,"end":155.78,"sentiment":"neutral","sentiment_score":0.16483840346336365},{"text":"That sounds good.","start":155.78,"end":156.675,"sentiment":"positive","sentiment_score":0.46151798963546753},{"text":"Yeah.","start":156.835,"end":157.335,"sentiment":"neutral","sentiment_score":0.30848878622055054},{"text":"Yep.","start":173.45999,"end":173.95999,"sentiment":"neutral","sentiment_score":0.10342951118946075}],"sentiment":"neutral","sentiment_score":0.2793997246772051,"num_words":8,"start":155.14,"end":173.95999},{"sentences":[{"text":"Yeah.","start":175.06,"end":175.38,"sentiment":"neutral","sentiment_score":0.0022418731823563576},{"text":"No.","start":175.38,"end":175.62,"sentiment":"neutral","sentiment_score":-0.06560123711824417},{"text":"That's yeah.","start":175.62,"end":176.76,"sentiment":"neutral","sentiment_score":-0.040728447027504444},{"text":"No.","start":178.34,"end":178.5,"sentiment":"neutral","sentiment_score":-0.1813034862279892},{"text":"No.","start":178.5,"end":178.66,"sentiment":"neutral","sentiment_score":-0.07526601850986481}],"sentiment":"neutral","sentiment_score":-0.06689762712145846,"num_words":6,"start":175.06,"end":178.66},{"sentences":[{"text":"If you wanna send it tonight, that'll give me time to have a look through.","start":178.66,"end":181.3,"sentiment":"neutral","sentiment_score":0.02095057430366675},{"text":"Yeah.","start":181.3,"end":181.635,"sentiment":"neutral","sentiment_score":0.007181124296039343},{"text":"I'm just mate, I've just got a lot of things happening, like, medical wise and everything else.","start":181.635,"end":185.97499,"sentiment":"neutral","sentiment_score":-0.07782001861864153},{"text":"And, yeah, I'm just trying to fit in appointments and all this sort of stuff.","start":186.275,"end":189.31499,"sentiment":"neutral","sentiment_score":-0.14699974457422893},{"text":"It's just it's crazy at the moment.","start":189.31499,"end":191.31499,"sentiment":"neutral","sentiment_score":-0.24449547486645834}],"sentiment":"neutral","sentiment_score":-0.08941754673353651,"num_words":55,"start":178.66,"end":191.31499},{"sentences":[{"text":"So Alright.","start":191.31499,"end":198.03,"sentiment":"neutral","sentiment_score":0.027496905997395522},{"text":"Yep.","start":202.09,"end":202.59,"sentiment":"neutral","sentiment_score":0.08387132734060287},{"text":"Yep.","start":206.73,"end":207.23,"sentiment":"neutral","sentiment_score":0.03931347280740738},{"text":"Yeah.","start":209.20999,"end":209.53,"sentiment":"neutral","sentiment_score":0.020230595022439957},{"text":"Okay.","start":209.53,"end":210.03,"sentiment":"neutral","sentiment_score":0.06053740903735161}],"sentiment":"neutral","sentiment_score":0.04315776936709881,"num_words":6,"start":191.31499,"end":210.03},{"sentences":[{"text":"No.","start":210.73,"end":210.89,"sentiment":"neutral","sentiment_score":0.05653010681271553},{"text":"That sounds good.","start":210.89,"end":211.785,"sentiment":"positive","sentiment_score":0.3594696819782257},{"text":"Beautiful.","start":212.02501,"end":212.52501,"sentiment":"positive","sentiment_score":0.5224844813346863},{"text":"Alright.","start":213.465,"end":213.965,"sentiment":"neutral","sentiment_score":0.05937657877802849},{"text":"Oh, yeah.","start":217.945,"end":218.345,"sentiment":"neutral","sentiment_score":0.05201053060591221}],"sentiment":"neutral","sentiment_score":0.22760265925899148,"num_words":8,"start":210.73,"end":218.345},{"sentences":[{"text":"No.","start":218.345,"end":218.585,"sentiment":"neutral","sentiment_score":0.03214947134256363},{"text":"It's all it's all okay.","start":218.585,"end":219.625,"sentiment":"neutral","sentiment_score":0.08731329664587975},{"text":"I'm just trying to sort things in.","start":219.625,"end":221.325,"sentiment":"neutral","sentiment_score":0.11642609749521528},{"text":"Oh, it's really I'm I'm just losing money, you know.","start":227.7,"end":230.5,"sentiment":"neutral","sentiment_score":-0.2512203365564346},{"text":"Like, it's just it's not a massive amount, but it's it's it's enough, you know.","start":230.5,"end":235.0,"sentiment":"neutral","sentiment_score":-0.08744618048270543}],"sentiment":"neutral","sentiment_score":-0.0668473009412226,"num_words":38,"start":218.345,"end":235.0},{"sentences":[{"text":"Anyway and and no worries.","start":235.06,"end":236.5,"sentiment":"neutral","sentiment_score":0.11213627606630325},{"text":"That'd be great.","start":236.5,"end":237.06,"sentiment":"positive","sentiment_score":0.5214404066403707},{"text":"Thank you so much.","start":237.06,"end":237.945,"sentiment":"positive","sentiment_score":0.644820511341095},{"text":"Okay.","start":242.345,"end":242.74501,"sentiment":"neutral","sentiment_score":0.1446128785610199},{"text":"You too.","start":242.74501,"end":243.40501,"sentiment":"neutral","sentiment_score":0.09309700131416321}],"sentiment":"positive","sentiment_score":0.335672768453757,"num_words":15,"start":235.06,"end":243.40501},{"sentences":[{"text":"Okay.","start":244.425,"end":244.90501,"sentiment":"positive","sentiment_score":0.4495348632335663},{"text":"See you, mate.","start":244.90501,"end":245.645,"sentiment":"positive","sentiment_score":0.36002381642659503}],"sentiment":"positive","sentiment_score":0.38240157812833786,"num_words":4,"start":244.425,"end":245.645}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Carl speaking.\n\nChannel 0: Hey, Carla. It's Dana from ACO ACO Financial. How are you this afternoon?\n\nChannel 1: Oh, I'm good, mate. How are you going?\n\nChannel 0: I'm very well. Thank you. I had you booked in to go through your updated advice document. Is now still a good time there for you?\n\nChannel 1: Actually, no. I've got an appointment\n\nChannel 0: No. That's\n\nChannel 1: that\n\nChannel 0: okay.\n\nChannel 1: I've gotta be to.\n\nChannel 0: That's\n\nChannel 1: Can we\n\nChannel 0: absolute fine. Yeah. Absolutely. I've got time later this week. If it's better for\n\nChannel 1: that'd\n\nChannel 0: you, it's\n\nChannel 1: be\n\nChannel 0: not\n\nChannel 1: that'd\n\nChannel 0: a problem\n\nChannel 1: be\n\nChannel 0: at\n\nChannel 1: good,\n\nChannel 0: all.\n\nChannel 1: mate.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I'm but I'm I'm there's so much happening at the moment, mate, and I'm I'm trying to fit in a whole heap of gear.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: Not a worry at all,\n\nChannel 1: Thursday,\n\nChannel 0: honestly.\n\nChannel 1: Friday?\n\nChannel 0: Thursday, I am fully booked, but\n\nChannel 1: Yeah.\n\nChannel 0: I could do either tomorrow or Wednesday night, or I could do next Monday. What would you prefer?\n\nChannel 1: Just hang on for a sec.\n\nChannel 0: That's okay. You're fine.\n\nChannel 1: See. No. Tomorrow tomorrow will be fine in the afternoon?\n\nChannel 0: Tomorrow's fine. Yeah. Did you\n\nChannel 1: Yes.\n\nChannel 0: at the same time? Or\n\nChannel 1: What do we got? 03:30.\n\nChannel 0: 03:30 today. Yeah.\n\nChannel 1: I don't really know.\n\nChannel 0: That's okay. If\n\nChannel 1: I'm\n\nChannel 0: you want,\n\nChannel 1: I'm hoping\n\nChannel 0: what I can do, I'll give\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: hoping,\n\nChannel 0: a call at three yeah. Sorry.\n\nChannel 1: yeah, I'm I'm hoping that I can get back to full time. So normally,\n\nChannel 0: Yep.\n\nChannel 1: Wednesdays, I'm not working, but I don't know what's gonna happen this Wednesday because my doctor's appointment is Tuesday, tomorrow,\n\nChannel 0: Yep.\n\nChannel 1: and I'm hoping that\n\nChannel 0: Yep.\n\nChannel 1: that I'll be put back on full time. So that'll\n\nChannel 0: Okay.\n\nChannel 1: that'll bugger the early bit up, but later\n\nChannel 0: Yeah.\n\nChannel 1: in the in the afternoon. So I'd probably be knocking off what would that be? Around 04:00? So anytime after, say, 04:30?\n\nChannel 0: Yep. That's okay. So what I'll do is I've got an appointment tomorrow at five. If\n\nChannel 1: Yep.\n\nChannel 0: it's okay, I can do it straight after that appointment. So it'd be between 05:30 and six. I'll give you a call tomorrow afternoon. Is that okay?\n\nChannel 1: Tomorrow. Hang on. I'll just double\n\nChannel 0: Or\n\nChannel 1: check\n\nChannel 0: did\n\nChannel 1: here.\n\nChannel 0: you want or did\n\nChannel 1: No.\n\nChannel 0: you prefer\n\nChannel 1: No.\n\nChannel 0: Wednesday?\n\nChannel 1: No. Tomorrow\n\nChannel 0: Yeah. You're right.\n\nChannel 1: tomorrow, we might be able to do that. Yeah.\n\nChannel 0: Yep. Perfect. So I'll pop it in there. I've got a call at 05:00, but I shouldn't take longer than, say, half an hour to forty five minutes. So say between 05:30 and six tomorrow, I can give you a quick call.\n\nIs that okay? And we can run through the advice?\n\nChannel 1: Yeah. My gift. No. That sounds\n\nChannel 0: Yep.\n\nChannel 1: good.\n\nChannel 0: Beautiful.\n\nChannel 1: Yeah.\n\nChannel 0: If you have what I could even do beforehand because it is that transfer time and strategy reducing risk in a few other bits and pieces, do you want me to send it through to you today? That way you do have it. That way if you've got some time later on tonight, you can have a read through it, and then we can go through it. Tomorrow might\n\nChannel 1: Yep.\n\nChannel 0: be a bit easier for you as well, or did\n\nChannel 1: Yeah.\n\nChannel 0: you want\n\nChannel 1: No.\n\nChannel 0: me to\n\nChannel 1: That's\n\nChannel 0: send it tomorrow\n\nChannel 1: yeah.\n\nChannel 0: and we go through it then? What would you prefer?\n\nChannel 1: No. No. If you wanna send it tonight, that'll give me time to\n\nChannel 0: Yep.\n\nChannel 1: have a look through. Yeah. I'm just\n\nChannel 0: Yeah.\n\nChannel 1: mate,\n\nChannel 0: Absolutely.\n\nChannel 1: I've just got a lot of things happening, like, medical wise and\n\nChannel 0: Of\n\nChannel 1: everything\n\nChannel 0: course.\n\nChannel 1: else. And, yeah, I'm\n\nChannel 0: Yeah.\n\nChannel 1: just trying to fit in appointments and all this sort of stuff. It's just it's crazy at the moment. So\n\nChannel 0: Understandable. That's okay. I've sent an email to you. I'll give you a call tomorrow night just to run through it. In the meantime,\n\nChannel 1: Alright.\n\nChannel 0: if you do get some time to have a read through it, it'll be in your inbox ready to go.\n\nChannel 1: Yep.\n\nChannel 0: And then you if you've got any additional questions, I'll go through everything as I normally would, but it does\n\nChannel 1: Yep.\n\nChannel 0: just mean if you have additional questions, you can have them rewritten\n\nChannel 1: Yeah.\n\nChannel 0: down\n\nChannel 1: Okay.\n\nChannel 0: ready to go.\n\nChannel 1: No.\n\nChannel 0: Okay?\n\nChannel 1: That sounds good. Beautiful.\n\nChannel 0: All good. Not a\n\nChannel 1: Alright.\n\nChannel 0: worry at all, Colin. All good. Good luck with your appointment. I'll talk to you tomorrow night.\n\nChannel 1: Oh, yeah. No. It's all it's all okay. I'm just trying to sort things in.\n\nChannel 0: You're doing well, honestly. Cross our fingers to get back to work full time is what you've been hoping for. So\n\nChannel 1: Oh,\n\nChannel 0: yeah.\n\nChannel 1: it's really I'm I'm just losing money, you know. Like, it's just\n\nChannel 0: Absolutely.\n\nChannel 1: it's not a massive amount, but it's it's\n\nChannel 0: Yeah.\n\nChannel 1: it's enough, you know. Anyway\n\nChannel 0: Absolutely.\n\nChannel 1: and and no worries. That'd be great. Thank you so much.\n\nChannel 0: Yep. That's okay. Not a problem, Colin. I'll talk to you then. You have a good night.\n\nChannel 1: Okay. You too.\n\nChannel 0: Thanks. See\n\nChannel 1: Okay.\n\nChannel 0: you later.\n\nChannel 1: See you, mate.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.017548292875289917},{"text":"Carl speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.024738716892898083}],"sentiment":"neutral","sentiment_score":0.022341908887028694,"channel":1,"num_words":3,"start":0.39999998,"end":2.42},{"sentences":[{"text":"Hey, Carla.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.18290051817893982},{"text":"It's Dana from ACO ACO Financial.","start":3.6,"end":5.54,"sentiment":"neutral","sentiment_score":0.2108839824795723},{"text":"How are you this afternoon?","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":0.26862536668777465}],"sentiment":"neutral","sentiment_score":0.2287870588210913,"channel":0,"num_words":13,"start":2.8799999,"end":6.74},{"sentences":[{"text":"Oh, I'm good, 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later.","start":244.53,"end":245.19,"sentiment":"positive","sentiment_score":0.49699826538562775}],"sentiment":"positive","sentiment_score":0.49699826538562775,"channel":0,"num_words":2,"start":244.53,"end":245.19},{"sentences":[{"text":"See you, mate.","start":244.90501,"end":245.645,"sentiment":"positive","sentiment_score":0.36002381642659503}],"sentiment":"positive","sentiment_score":0.36002381642659503,"channel":1,"num_words":3,"start":244.90501,"end":245.645},{"sentences":[{"text":"Bye.","start":245.25,"end":245.75,"sentiment":"neutral","sentiment_score":-0.0939033105969429}],"sentiment":"neutral","sentiment_score":-0.0939033105969429,"channel":0,"num_words":1,"start":245.25,"end":245.75}]},"summary":{"result":"success","short":"The customer, Carl, receives a call from Dana at ACO ACO Financial to discuss his updated advice document. They agree to schedule a call for the following day at 3 PM to discuss the document further. The customer also mentions his desire to get back to work full-time but is currently losing money."},"intents":{"segments":[{"text":"If I'm you want, I'm hoping what I can do, I'll give I'm you hoping, a call at three yeah. Sorry.","start_word":200,"end_word":220,"intents":[{"intent":"Schedule call","confidence_score":0.03887121}]},{"text":"So what I'll do is I've got an appointment tomorrow at five. If Yep. it's okay, I can do it straight after that appointment. So it'd be between 05:30 and six. I'll give you a call tomorrow afternoon. Is that okay? Tomorrow.","start_word":307,"end_word":348,"intents":[{"intent":"Schedule appointment","confidence_score":0.414278}]},{"text":"If you wanna send it tonight, that'll give me time to Yep. have a look through. Yeah.","start_word":547,"end_word":563,"intents":[{"intent":"Schedule appointments","confidence_score":0.07237665}]}]},"sentiments":{"segments":[{"text":"Hello? Carl speaking. Hey, Carla. It's Dana from ACO ACO Financial. How are you this afternoon?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1850859522819519},{"text":"Oh, I'm good, mate. How are you going? I'm very well. Thank you.","start_word":16,"end_word":28,"sentiment":"positive","sentiment_score":0.5989798307418823},{"text":"I had you booked in to go through your updated advice document. Is now still a good time there for you? Actually, no. I've got an appointment No. That's that okay. I've gotta be to. That's Can we absolute fine. Yeah. Absolutely. I've got time later this week. If it's better for that'd you, it's be not that'd a problem be at good, all. mate. Yeah. Yeah. I'm but I'm I'm there's so much happening at the moment, mate, and I'm I'm trying to fit in a whole heap of gear. No. So Not a worry at all, Thursday, honestly. Friday? Thursday, I am fully booked, but Yeah. I could do either tomorrow or Wednesday night, or I could do next Monday. What would you prefer? Just hang on for a sec. That's okay. You're fine. See. No. Tomorrow tomorrow will be fine in the afternoon? Tomorrow's fine. Yeah. Did you Yes. at the same time? Or What do we got? 03:30. 03:30 today. Yeah. I don't really know. That's okay. If I'm you want, I'm hoping what I can do, I'll give I'm you hoping, a call at three yeah. Sorry. yeah, I'm I'm hoping that I can get back to full time. So normally, Yep. Wednesdays, I'm not working, but I don't know what's gonna happen this Wednesday because my doctor's appointment is Tuesday, tomorrow, Yep. and I'm hoping that Yep. that I'll be put back on full time. So that'll Okay. that'll bugger the early bit up, but later Yeah. in the in the afternoon. So I'd probably be knocking off what would that be? Around 04:00? So anytime after, say, 04:30? Yep. That's okay. So what I'll do is I've got an appointment tomorrow at five. If Yep. it's okay, I can do it straight after that appointment. So it'd be between 05:30 and six. I'll give you a call tomorrow afternoon. Is that okay? Tomorrow. Hang on. I'll just double Or check did here. you want or did No. you prefer No. Wednesday? No. Tomorrow Yeah. You're right. tomorrow, we might be able to do that. Yeah. Yep.","start_word":29,"end_word":381,"sentiment":"neutral","sentiment_score":0.021509081051386787},{"text":"Perfect.","start_word":382,"end_word":382,"sentiment":"positive","sentiment_score":0.5054356455802917},{"text":"So I'll pop it in there. I've got a call at 05:00, but I shouldn't take longer than, say, half an hour to forty five minutes. So say between 05:30 and six tomorrow, I can give you a quick call. Is that okay? And we can run through the advice? Yeah. My gift. No.","start_word":383,"end_word":436,"sentiment":"neutral","sentiment_score":0.13808903098106384},{"text":"That sounds Yep. good. Beautiful.","start_word":437,"end_word":441,"sentiment":"positive","sentiment_score":0.5324103236198425},{"text":"Yeah. If you have what I could even do beforehand because it is that transfer time and strategy reducing risk in a few other bits and pieces, do you want me to send it through to you today? That way you do have it. That way if you've got some time later on tonight, you can have a read through it, and then we can go through it. Tomorrow might Yep. be a bit easier for you as well, or did Yeah. you want No. me to That's send it tomorrow yeah. and we go through it then? What would you prefer? No. No. If you wanna send it tonight, that'll give me time to Yep. have a look through. Yeah. I'm just Yeah. mate, Absolutely. I've just got a lot of things happening, like, medical wise and Of everything course. else. And, yeah, I'm Yeah. just trying to fit in appointments and all this sort of stuff. It's just it's crazy at the moment. So Understandable. That's okay. I've sent an email to you. I'll give you a call tomorrow night just to run through it. In the meantime, Alright. if you do get some time to have a read through it, it'll be in your inbox ready to go. Yep. And then you if you've got any additional questions, I'll go through everything as I normally would, but it does Yep. just mean if you have additional questions, you can have them rewritten Yeah. down Okay. ready to go. No. Okay?","start_word":442,"end_word":694,"sentiment":"neutral","sentiment_score":0.05376086381113105},{"text":"That sounds good. Beautiful. All good.","start_word":695,"end_word":700,"sentiment":"positive","sentiment_score":0.3970957100391388},{"text":"Not a Alright. worry at all, Colin.","start_word":701,"end_word":707,"sentiment":"neutral","sentiment_score":0.07223473489284515},{"text":"All good. Good luck with your appointment.","start_word":708,"end_word":714,"sentiment":"positive","sentiment_score":0.4313153922557831},{"text":"I'll talk to you tomorrow night. Oh, yeah. No. It's all it's all okay. I'm just trying to sort things in. You're doing well, honestly. Cross our fingers to get back to work full time is what you've been hoping for. So Oh, yeah. it's really I'm I'm just losing money, you know. Like, it's just Absolutely. it's not a massive amount, but it's it's Yeah. it's enough, you know. Anyway Absolutely. and and no worries.","start_word":715,"end_word":790,"sentiment":"neutral","sentiment_score":0.010189678519964218},{"text":"That'd be great. Thank you so much.","start_word":791,"end_word":797,"sentiment":"positive","sentiment_score":0.5620018243789673},{"text":"Yep. That's okay. Not a problem, Colin. I'll talk to you then.","start_word":798,"end_word":809,"sentiment":"neutral","sentiment_score":0.21399088203907013},{"text":"You have a good night.","start_word":810,"end_word":814,"sentiment":"positive","sentiment_score":0.42284947633743286},{"text":"Okay. You too.","start_word":815,"end_word":817,"sentiment":"neutral","sentiment_score":0.12702584266662598},{"text":"Thanks. See Okay. you later. See you, mate.","start_word":818,"end_word":825,"sentiment":"positive","sentiment_score":0.47491005063056946},{"text":"Bye.","start_word":826,"end_word":826,"sentiment":"neutral","sentiment_score":0.22093437612056732}],"average":{"sentiment":"neutral","sentiment_score":0.07607673894191049}}}}