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Good morning. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I think I was talking to you before. I've got a video network error on my Kayo Sports channel. And I've contacted the company. They can't really do much.\n\nChannel 0: Okay. I see. Am I speaking with David?\n\nChannel 1: That's correct.\n\nChannel 0: Yeah. Okay. Is it okay if I email you shortly then just respond to that email?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. We're escalate this one to the Supa network where we'll be coordinating it for them to check.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. Okay. Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.16844195127487183},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.42965109646320343},{"text":"This is Marie from Airtel tech support.","start":2.6399999,"end":5.14,"sentiment":"positive","sentiment_score":0.3552010101931436},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"neutral","sentiment_score":0.32901375989119214}],"sentiment":"positive","sentiment_score":0.3430146109312773,"channel":0,"num_words":16,"start":1.5999999,"end":7.14},{"sentences":[{"text":"Hi.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":-0.019871525466442108},{"text":"I think I was talking to you before.","start":8.72,"end":10.24,"sentiment":"neutral","sentiment_score":-0.07076109340414405},{"text":"I've got a video network error on my Kayo Sports channel.","start":10.24,"end":18.145,"sentiment":"neutral","sentiment_score":-0.2800785953348333},{"text":"And I've contacted the company.","start":19.685,"end":21.685,"sentiment":"neutral","sentiment_score":-0.2805162638425827},{"text":"They can't really do much.","start":21.685,"end":23.145,"sentiment":"negative","sentiment_score":-0.6057809948921203}],"sentiment":"neutral","sentiment_score":-0.2699437038352092,"channel":1,"num_words":30,"start":8.32,"end":23.145},{"sentences":[{"text":"Okay.","start":25.555,"end":25.875,"sentiment":"neutral","sentiment_score":-0.04577777534723282},{"text":"I see.","start":25.875,"end":26.535,"sentiment":"neutral","sentiment_score":-0.019724306650459766},{"text":"Am I speaking with David?","start":29.119999,"end":30.42,"sentiment":"neutral","sentiment_score":-0.01231717299669981}],"sentiment":"neutral","sentiment_score":-0.018351531703956425,"channel":0,"num_words":8,"start":25.555,"end":30.42},{"sentences":[{"text":"That's correct.","start":30.724998,"end":31.5,"sentiment":"neutral","sentiment_score":0.03969789482653141}],"sentiment":"neutral","sentiment_score":0.03969789482653141,"channel":1,"num_words":2,"start":30.724998,"end":31.5},{"sentences":[{"text":"Yeah.","start":32.8,"end":33.3,"sentiment":"neutral","sentiment_score":0.04267177730798721},{"text":"Okay.","start":33.68,"end":34.18,"sentiment":"neutral","sentiment_score":0.048816826194524765},{"text":"Is it okay if I email you shortly then just respond to that email?","start":35.199997,"end":40.885002,"sentiment":"neutral","sentiment_score":0.03169580695352384}],"sentiment":"neutral","sentiment_score":0.03345186880324036,"channel":0,"num_words":16,"start":32.8,"end":40.885002},{"sentences":[{"text":"Okay.","start":43.34,"end":43.84,"sentiment":"neutral","sentiment_score":0.010773466899991035}],"sentiment":"neutral","sentiment_score":0.010773466899991035,"channel":1,"num_words":1,"start":43.34,"end":43.84},{"sentences":[{"text":"Yeah.","start":45.505,"end":46.005,"sentiment":"neutral","sentiment_score":0.011570615693926811},{"text":"We're escalate this one to the Supa network where we'll be coordinating it for them to check.","start":47.105,"end":53.525,"sentiment":"neutral","sentiment_score":-0.015008282190298332}],"sentiment":"neutral","sentiment_score":-0.013531676752285825,"channel":0,"num_words":18,"start":45.505,"end":53.525},{"sentences":[{"text":"Okay.","start":54.534996,"end":54.934998,"sentiment":"neutral","sentiment_score":0.15538525581359863},{"text":"Thank you.","start":54.934998,"end":55.675,"sentiment":"positive","sentiment_score":0.40722891688346863}],"sentiment":"neutral","sentiment_score":0.32328102986017865,"channel":1,"num_words":3,"start":54.534996,"end":55.675},{"sentences":[{"text":"Yeah.","start":55.84094,"end":56.240936,"sentiment":"neutral","sentiment_score":0.14727318286895752},{"text":"Okay.","start":56.240936,"end":56.56094,"sentiment":"neutral","sentiment_score":0.21666793525218964},{"text":"Thank you.","start":56.56094,"end":57.04094,"sentiment":"positive","sentiment_score":0.42454345524311066},{"text":"Bye for now.","start":57.04094,"end":58.02094,"sentiment":"neutral","sentiment_score":0.24392202496528625}],"sentiment":"neutral","sentiment_score":0.27782772907188963,"channel":0,"num_words":7,"start":55.84094,"end":58.02094},{"sentences":[{"text":"Bye.","start":58.295,"end":58.795,"sentiment":"neutral","sentiment_score":0.1060960218310356}],"sentiment":"neutral","sentiment_score":0.1060960218310356,"channel":1,"num_words":1,"start":58.295,"end":58.795}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to report a video network error on their Kayo Sports channel. The representative confirms the customer's identity and explains that they will escalate the issue to the Supa network for resolution. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"This is Marie from Airtel tech support. How can I assist you today? Hi.","start_word":3,"end_word":16,"intents":[{"intent":"Assist customer","confidence_score":0.09498782}]},{"text":"I think I was talking to you before. I've got a video network error on my Kayo Sports channel. And I've contacted the company. They can't really do much. Okay.","start_word":17,"end_word":46,"intents":[{"intent":"Contact company","confidence_score":0.39778584}]},{"text":"We're escalate this one to the Supa network where we'll be coordinating it for them to check. Okay. Thank you.","start_word":74,"end_word":93,"intents":[{"intent":"Escalate issue to supa network","confidence_score":0.015182694}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16844195127487183},{"text":"Good morning. This is Marie from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3701114058494568},{"text":"How can I assist you today? Hi. I think I was talking to you before. I've got a video network error on my Kayo Sports channel. And I've contacted the company.","start_word":10,"end_word":40,"sentiment":"neutral","sentiment_score":-0.12263679504394533},{"text":"They can't really do much.","start_word":41,"end_word":45,"sentiment":"negative","sentiment_score":-0.6063450574874878},{"text":"Okay. I see. Am I speaking with David? That's correct. Yeah. Okay. Is it okay if I email you shortly then just respond to that email? Okay. Yeah. We're escalate this one to the Supa network where we'll be coordinating it for them to check. Okay.","start_word":46,"end_word":91,"sentiment":"neutral","sentiment_score":0.010925041511654854},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.37597307562828064},{"text":"Yeah. Okay.","start_word":94,"end_word":95,"sentiment":"neutral","sentiment_score":0.18197056651115415},{"text":"Thank you.","start_word":96,"end_word":97,"sentiment":"positive","sentiment_score":0.4036821722984314},{"text":"Bye for now. Bye.","start_word":98,"end_word":101,"sentiment":"neutral","sentiment_score":0.20845507085323337}],"average":{"sentiment":"neutral","sentiment_score":0.0008706592566130177}}}}