{"metadata":{"transaction_key":"deprecated","request_id":"019f39ab-1af8-7d71-9c05-d6b0e1e2353d","sha256":"ef5500af92026942e22631d72a77ea3512d608ed706e9b6f22c416bde156fc7a","created":"2026-07-06T23:02:23.751Z","duration":26.135937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":70,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":77},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Donna. This is Veronica from OQ Financial. Just had you booked in for a quick little catch up in regards to your insurances with Neil. If you could please give me a callback on 1300160796. Thank you.","confidence":0.9970703,"words":[{"word":"good","start":7.7599998,"end":8.0,"confidence":0.87060547,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.45507577061653137},{"word":"morning","start":8.0,"end":8.4,"confidence":0.9975586,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4958305358886719},{"word":"donna","start":8.4,"end":8.8,"confidence":0.99560547,"punctuated_word":"Donna.","sentiment":"positive","sentiment_score":0.41438400745391846},{"word":"this","start":8.8,"end":8.88,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3010820150375366},{"word":"is","start":8.88,"end":9.12,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3257114291191101},{"word":"veronica","start":9.12,"end":9.62,"confidence":0.9921875,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.32969236373901367},{"word":"from","start":9.679999,"end":10.08,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.31424427032470703},{"word":"oq","start":10.08,"end":10.559999,"confidence":0.43969727,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.2505263686180115},{"word":"financial","start":10.559999,"end":11.059999,"confidence":0.6036377,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.2796357274055481},{"word":"just","start":11.44,"end":11.599999,"confidence":0.5102539,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.21889057755470276},{"word":"had","start":11.599999,"end":11.759999,"confidence":0.7416992,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.1922442466020584},{"word":"you","start":11.759999,"end":11.92,"confidence":0.9404297,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1456487476825714},{"word":"booked","start":11.92,"end":12.16,"confidence":0.9951172,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.16355392336845398},{"word":"in","start":12.16,"end":12.4,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16183462738990784},{"word":"for","start":12.4,"end":12.559999,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19538018107414248},{"word":"a","start":12.559999,"end":12.719999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1607970893383026},{"word":"quick","start":12.719999,"end":12.96,"confidence":0.9980469,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.12840977311134338},{"word":"little","start":12.96,"end":13.28,"confidence":0.9716797,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.12437355518341064},{"word":"catch","start":13.28,"end":13.5199995,"confidence":0.99609375,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.07826252281665802},{"word":"up","start":13.5199995,"end":13.679999,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03196711838245392},{"word":"in","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02156086266040802},{"word":"regards","start":13.92,"end":14.295,"confidence":0.8935547,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.02187006175518036},{"word":"to","start":14.375,"end":14.695,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06996194273233414},{"word":"your","start":14.695,"end":14.935,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10054515302181244},{"word":"insurances","start":14.935,"end":15.435,"confidence":0.9616699,"punctuated_word":"insurances","sentiment":"neutral","sentiment_score":0.10224458575248718},{"word":"with","start":15.575,"end":15.895,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.016191639006137848},{"word":"neil","start":15.895,"end":16.395,"confidence":0.39172363,"punctuated_word":"Neil.","sentiment":"neutral","sentiment_score":0.0396529845893383},{"word":"if","start":16.855,"end":17.015,"confidence":0.7788086,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0515173077583313},{"word":"you","start":17.015,"end":17.175,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028590410947799683},{"word":"could","start":17.175,"end":17.335,"confidence":0.80810547,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.003947511315345764},{"word":"please","start":17.335,"end":17.575,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.00666278600692749},{"word":"give","start":17.575,"end":17.735,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03094223141670227},{"word":"me","start":17.735,"end":17.815,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07572609186172485},{"word":"a","start":17.815,"end":17.975,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.021125562489032745},{"word":"callback","start":17.975,"end":18.375,"confidence":0.9970703,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.009650371968746184},{"word":"on","start":18.375,"end":18.775,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01578974723815918},{"word":"1300160796","start":18.775,"end":23.275,"confidence":0.9830078,"punctuated_word":"1300160796.","sentiment":"neutral","sentiment_score":0.07869430631399155},{"word":"thank","start":23.575,"end":23.814999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5523623824119568},{"word":"you","start":23.814999,"end":24.314999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35108277201652527}],"paragraphs":{"transcript":"\nGood morning, Donna. This is Veronica from OQ Financial. Just had you booked in for a quick little catch up in regards to your insurances with Neil. If you could please give me a callback on 1300160796. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning, Donna.","start":7.7599998,"end":8.8,"sentiment":"positive","sentiment_score":0.4550967713197072},{"text":"This is Veronica from OQ Financial.","start":8.8,"end":11.059999,"sentiment":"neutral","sentiment_score":0.30014869570732117},{"text":"Just had you booked in for a quick little catch up in regards to your insurances with Neil.","start":11.44,"end":16.395,"sentiment":"neutral","sentiment_score":0.10300802584323618},{"text":"If you could please give me a callback on 1300160796.","start":16.855,"end":23.275,"sentiment":"neutral","sentiment_score":0.022024052590131758},{"text":"Thank you.","start":23.575,"end":24.314999,"sentiment":"positive","sentiment_score":0.45172257721424103}],"sentiment":"neutral","sentiment_score":0.1575387854797718,"num_words":39,"start":7.7599998,"end":24.314999}]}}]},{"alternatives":[{"transcript":"Hi there. This is Donna Sullivan. I will return your call shortly. Please leave a message.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.08435605466365814},{"word":"there","start":0.39999998,"end":0.88,"confidence":0.9890137,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0861077532172203},{"word":"this","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07316295802593231},{"word":"is","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08935233950614929},{"word":"donna","start":1.28,"end":1.68,"confidence":0.99121094,"punctuated_word":"Donna","sentiment":"neutral","sentiment_score":0.04457732290029526},{"word":"sullivan","start":1.68,"end":2.1799998,"confidence":0.99902344,"punctuated_word":"Sullivan.","sentiment":"neutral","sentiment_score":0.0626763105392456},{"word":"i","start":2.6399999,"end":2.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06927648931741714},{"word":"will","start":2.72,"end":2.96,"confidence":0.9428711,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.023893870413303375},{"word":"return","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.025199711322784424},{"word":"your","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024457693099975582},{"word":"call","start":3.52,"end":4.0,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0013258680701255798},{"word":"shortly","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.01728685200214386},{"word":"please","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0444602370262146},{"word":"leave","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03597678244113922},{"word":"a","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04409109055995941},{"word":"message","start":5.44,"end":5.94,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.005416814237833023}],"paragraphs":{"transcript":"\nHi there. This is Donna Sullivan. I will return your call shortly. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.16,"end":0.88,"sentiment":"neutral","sentiment_score":0.08523190394043922},{"text":"This is Donna Sullivan.","start":0.88,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06744223274290562},{"text":"I will return your call shortly.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":0.026906747370958328},{"text":"Please leave a message.","start":4.7999997,"end":5.94,"sentiment":"neutral","sentiment_score":-0.029777823947370052}],"sentiment":"neutral","sentiment_score":0.030160120455548167,"num_words":16,"start":0.16,"end":5.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. This is Donna Sullivan. I will return your call shortly. Please leave a message.\n\nChannel 0: Good morning, Donna. This is Veronica from OQ Financial. Just had you booked in for a quick little catch up in regards to your insurances with Neil. If you could please give me a callback on 1300160796. Thank you.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.16,"end":0.88,"sentiment":"neutral","sentiment_score":0.08523190394043922},{"text":"This is Donna Sullivan.","start":0.88,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06744223274290562},{"text":"I will return your call shortly.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":0.026906747370958328},{"text":"Please leave a message.","start":4.7999997,"end":5.94,"sentiment":"neutral","sentiment_score":-0.029777823947370052}],"sentiment":"neutral","sentiment_score":0.030160120455548167,"channel":1,"num_words":16,"start":0.16,"end":5.94},{"sentences":[{"text":"Good morning, Donna.","start":7.7599998,"end":8.8,"sentiment":"positive","sentiment_score":0.4550967713197072},{"text":"This is Veronica from OQ Financial.","start":8.8,"end":11.059999,"sentiment":"neutral","sentiment_score":0.30014869570732117},{"text":"Just had you booked in for a quick little catch up in regards to your insurances with Neil.","start":11.44,"end":16.395,"sentiment":"neutral","sentiment_score":0.10300802584323618},{"text":"If you could please give me a callback on 1300160796.","start":16.855,"end":23.275,"sentiment":"neutral","sentiment_score":0.022024052590131758},{"text":"Thank you.","start":23.575,"end":24.314999,"sentiment":"positive","sentiment_score":0.45172257721424103}],"sentiment":"neutral","sentiment_score":0.1575387854797718,"channel":0,"num_words":39,"start":7.7599998,"end":24.314999}]},"summary":{"result":"success","short":"The representative from OQ Financial, Veronica, left a message for Donna Sullivan who had booked an appointment for a quick catch-up regarding her insurances with Neil. Veronica asks Donna to call back on 1300160ter if she can."},"intents":{"segments":[{"text":"Please leave a message. Good morning, Donna. This is Veronica from OQ Financial. Just had you booked in for a quick little catch up in regards to your insurances with Neil. If you could please give me a callback on 1300160796. Thank you.","start_word":12,"end_word":54,"intents":[{"intent":"Leave message","confidence_score":0.99341565}]},{"text":"If you could please give me a callback on 1300160796. Thank you.","start_word":43,"end_word":54,"intents":[{"intent":"Return call","confidence_score":0.57124186},{"intent":"Check insurances","confidence_score":0.03690821}]}]},"sentiments":{"segments":[{"text":"Hi there. This is Donna Sullivan. I will return your call shortly. Please leave a message.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.030574312433600426},{"text":"Good morning, Donna.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.45510101318359375},{"text":"This is Veronica from OQ Financial. Just had you booked in for a quick little catch up in regards to your insurances with Neil. If you could please give me a callback on 1300160796.","start_word":19,"end_word":52,"sentiment":"neutral","sentiment_score":0.11580367386341096},{"text":"Thank you.","start_word":53,"end_word":54,"sentiment":"positive","sentiment_score":0.5361256003379822}],"average":{"sentiment":"neutral","sentiment_score":0.12986090276148413}}}}