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It's Andrew from Resilience. I hope I haven't caught you in a bad time. Oh, yes. It is, Tim.\n\nAnd I was just following up with you because you mentioned before to call you on this date. So I'm calling back. Oh, yeah. I was well, we were talking about cybersecurity, our AISOCMD platform. Matthew.\n\nBackston. Alright. I got it, Tim. Well, I'm just checking up on you, mate. You know, I just yep.\n\nBut are you still in IT, or are you oh, well, good for you, Tim. Well yeah. Yes. Well, mate, I'll just leave you to it, but, yeah, I just wanna thank you. You have a great day, mate.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Kim.","start":3.6799998,"end":4.48,"sentiment":"neutral","sentiment_score":0.10969376067320506},{"text":"It's Andrew from Resilience.","start":4.48,"end":6.42,"sentiment":"neutral","sentiment_score":0.16204668208956718},{"text":"I hope I haven't caught you in a bad time.","start":6.8799996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.061788711324334146},{"text":"Oh, yes.","start":13.92,"end":14.66,"sentiment":"neutral","sentiment_score":0.022820978425443172},{"text":"It is, Tim.","start":15.434999,"end":16.395,"sentiment":"neutral","sentiment_score":0.036122310906648636}],"sentiment":"neutral","sentiment_score":0.07950745514509353,"num_words":22,"start":3.6799998,"end":16.395},{"sentences":[{"text":"And I was just following up with you because you mentioned before to call you on this date.","start":16.395,"end":22.074999,"sentiment":"neutral","sentiment_score":0.027783466916945245},{"text":"So I'm calling back.","start":22.074999,"end":23.935,"sentiment":"neutral","sentiment_score":0.001887950347736477},{"text":"Oh, yeah.","start":37.91,"end":38.47,"sentiment":"neutral","sentiment_score":-0.01381996227428317},{"text":"I was well, we were talking about cybersecurity, our AISOCMD platform.","start":38.47,"end":44.925,"sentiment":"neutral","sentiment_score":-0.004313564689999277},{"text":"Matthew.","start":63.149998,"end":63.649998,"sentiment":"neutral","sentiment_score":-0.007494485471397638}],"sentiment":"neutral","sentiment_score":0.011807516230166785,"num_words":36,"start":16.395,"end":63.649998},{"sentences":[{"text":"Backston.","start":65.869995,"end":66.369995,"sentiment":"neutral","sentiment_score":-0.0025283785071223974},{"text":"Alright.","start":68.265,"end":68.765,"sentiment":"neutral","sentiment_score":0.041256871074438095},{"text":"I got it, Tim.","start":68.825,"end":69.945,"sentiment":"neutral","sentiment_score":0.054360292851924896},{"text":"Well, I'm just checking up on you, mate.","start":69.945,"end":72.045,"sentiment":"neutral","sentiment_score":0.028562327148392797},{"text":"You know, I just yep.","start":72.185,"end":74.685,"sentiment":"neutral","sentiment_score":-0.0038009902462363245}],"sentiment":"neutral","sentiment_score":0.024508596312156634,"num_words":19,"start":65.869995,"end":74.685},{"sentences":[{"text":"But are you still in IT, or are you oh, well, good for you, Tim.","start":74.905,"end":88.52,"sentiment":"neutral","sentiment_score":0.07672550504406293},{"text":"Well yeah.","start":88.52,"end":89.58,"sentiment":"neutral","sentiment_score":0.0953143872320652},{"text":"Yes.","start":90.07294,"end":90.57294,"sentiment":"neutral","sentiment_score":0.1357000768184662},{"text":"Well, mate, I'll just leave you to it, but, yeah, I just wanna thank you.","start":90.632935,"end":94.55293,"sentiment":"neutral","sentiment_score":0.24411864976088207},{"text":"You have a great day, mate.","start":94.55293,"end":95.75294,"sentiment":"positive","sentiment_score":0.4693835179011027}],"sentiment":"neutral","sentiment_score":0.2039818533529074,"num_words":39,"start":74.905,"end":95.75294},{"sentences":[{"text":"Take care.","start":95.75294,"end":96.33293,"sentiment":"positive","sentiment_score":0.4739636778831482},{"text":"Bye bye.","start":97.19293,"end":97.93294,"sentiment":"neutral","sentiment_score":0.1189819686114788}],"sentiment":"neutral","sentiment_score":0.2964728232473135,"num_words":4,"start":95.75294,"end":97.93294}]}}]},{"alternatives":[{"transcript":"Hello. Jim speaking. No. All good. But is is this a sales call? Oh, yep. I sorry, mate. I do remember. If this was a, yeah, pitch black group, I'm actually no longer with them. So I've I've finished up with them now. So it was it was it is it what what are you what are you what are you pitching? Sorry. That's right. Yeah. Yeah. Cool. Yeah. Yeah. Yeah. So I I'm I'm no longer with Pitchback Group. Probably your best bet is just to find their main phone number and and call them. The person you wanna speak to, he's the new, I guess, group IT technology manager. His name is Matthew Buxton. Yeah. Sure. Mate, I've no. I'm I'm I'm not. I've I've actually totally totally pivoted. I'm now doing farming. So no worries. Oh, good. Thanks, you too. 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Jim speaking. No. All good. But is is this a sales call?\n\nOh, yep. I sorry, mate. I do remember. If this was a, yeah, pitch black group, I'm actually no longer with them. So I've I've finished up with them now.\n\nSo it was it was it is it what what are you what are you what are you pitching? Sorry. That's right. Yeah. Yeah.\n\nCool. Yeah. Yeah. Yeah. So I I'm I'm no longer with Pitchback Group.\n\nProbably your best bet is just to find their main phone number and and call them. The person you wanna speak to, he's the new, I guess, group IT technology manager. His name is Matthew Buxton. Yeah. Sure.\n\nMate, I've no. I'm I'm I'm not. I've I've actually totally totally pivoted. I'm now doing farming. So no worries.\n\nOh, good. Thanks, you too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.16,"sentiment":"neutral","sentiment_score":0.018202686682343483},{"text":"Jim speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.01571622770279646},{"text":"No.","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":-0.09032607078552246},{"text":"All good.","start":9.84,"end":10.58,"sentiment":"neutral","sentiment_score":0.0652523823082447},{"text":"But is is this a sales call?","start":10.8,"end":12.9,"sentiment":"neutral","sentiment_score":-0.0008837703083242689}],"sentiment":"neutral","sentiment_score":0.006432880289279497,"num_words":13,"start":0.0,"end":12.9},{"sentences":[{"text":"Oh, yep.","start":23.175,"end":23.735,"sentiment":"neutral","sentiment_score":-0.02307882998138666},{"text":"I sorry, mate.","start":23.735,"end":24.695,"sentiment":"neutral","sentiment_score":-0.09030258903900783},{"text":"I do remember.","start":24.695,"end":25.595001,"sentiment":"neutral","sentiment_score":-0.05774775519967079},{"text":"If this was a, yeah, pitch black group, I'm actually no longer with them.","start":25.815,"end":29.095001,"sentiment":"neutral","sentiment_score":-0.10960174405149051},{"text":"So I've I've finished up with them now.","start":29.095001,"end":31.035,"sentiment":"neutral","sentiment_score":-0.08092732541263103}],"sentiment":"neutral","sentiment_score":-0.08907172375669083,"num_words":30,"start":23.175,"end":31.035},{"sentences":[{"text":"So it was it was it is it what what are you what are you what are you pitching?","start":32.01,"end":36.73,"sentiment":"neutral","sentiment_score":-0.030492531723882024},{"text":"Sorry.","start":36.73,"end":37.23,"sentiment":"neutral","sentiment_score":-0.044881224632263184},{"text":"That's right.","start":43.61,"end":44.09,"sentiment":"neutral","sentiment_score":0.012138395104557276},{"text":"Yeah.","start":44.09,"end":44.25,"sentiment":"neutral","sentiment_score":0.021207774057984352},{"text":"Yeah.","start":44.25,"end":44.489998,"sentiment":"neutral","sentiment_score":0.030153127387166023}],"sentiment":"neutral","sentiment_score":-0.022858401488823194,"num_words":24,"start":32.01,"end":44.489998},{"sentences":[{"text":"Cool.","start":44.489998,"end":44.73,"sentiment":"neutral","sentiment_score":0.08528691530227661},{"text":"Yeah.","start":44.73,"end":44.89,"sentiment":"neutral","sentiment_score":0.022565875202417377},{"text":"Yeah.","start":44.89,"end":45.39,"sentiment":"neutral","sentiment_score":0.010567134246230124},{"text":"Yeah.","start":45.885002,"end":46.125,"sentiment":"neutral","sentiment_score":-0.0073179882019758224},{"text":"So I I'm I'm no longer with Pitchback Group.","start":46.125,"end":48.685,"sentiment":"neutral","sentiment_score":-0.05979892238974571}],"sentiment":"neutral","sentiment_score":-0.03285295115067409,"num_words":13,"start":44.489998,"end":48.685},{"sentences":[{"text":"Probably your best bet is just to find their main phone number and and call them.","start":48.685,"end":52.865,"sentiment":"neutral","sentiment_score":-0.018080509616993368},{"text":"The person you wanna speak to, he's the new, I guess, group IT technology manager.","start":53.325,"end":60.16,"sentiment":"neutral","sentiment_score":-0.00763619989156723},{"text":"His name is Matthew Buxton.","start":60.54,"end":62.0,"sentiment":"neutral","sentiment_score":-0.0030676010530441998},{"text":"Yeah.","start":72.415,"end":72.655,"sentiment":"neutral","sentiment_score":0.010830935090780258},{"text":"Sure.","start":72.655,"end":73.155,"sentiment":"neutral","sentiment_score":0.02163972333073616}],"sentiment":"neutral","sentiment_score":-0.010176276291818604,"num_words":38,"start":48.685,"end":73.155},{"sentences":[{"text":"Mate, I've no.","start":77.535,"end":79.215,"sentiment":"neutral","sentiment_score":-0.07315325612823169},{"text":"I'm I'm I'm not.","start":79.215,"end":80.255,"sentiment":"neutral","sentiment_score":-0.14076665043830872},{"text":"I've I've actually totally totally pivoted.","start":80.255,"end":83.155,"sentiment":"neutral","sentiment_score":-0.10145729283491771},{"text":"I'm now doing farming.","start":83.615,"end":84.655,"sentiment":"neutral","sentiment_score":0.011080753756687045},{"text":"So no worries.","start":84.655,"end":93.86,"sentiment":"neutral","sentiment_score":0.18539990484714508}],"sentiment":"neutral","sentiment_score":-0.039537369878962635,"num_words":20,"start":77.535,"end":93.86},{"sentences":[{"text":"Oh, good.","start":95.03999,"end":95.759995,"sentiment":"positive","sentiment_score":0.3981342911720276},{"text":"Thanks, you too.","start":95.759995,"end":96.56,"sentiment":"positive","sentiment_score":0.41538480917612713},{"text":"Bye.","start":96.56,"end":97.06,"sentiment":"neutral","sentiment_score":0.1895158737897873}],"sentiment":"positive","sentiment_score":0.37198981394370395,"num_words":6,"start":95.03999,"end":97.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jim speaking.\n\nChannel 0: Oh, hi, Kim. It's Andrew from Resilience. I hope I haven't caught you in a bad time.\n\nChannel 1: No. All good. But is is this a sales call?\n\nChannel 0: Oh, yes. It is, Tim. And I was just following up with you because you mentioned before to call you on this date. So I'm calling\n\nChannel 1: Oh, yep.\n\nChannel 0: back.\n\nChannel 1: I sorry, mate. I do remember. If this was a, yeah, pitch black group, I'm actually no longer with them. So I've I've finished up with them now. So it was it was it is it what what are you what are you what are you pitching?\n\nSorry.\n\nChannel 0: Oh, yeah. I was well, we were talking about cybersecurity, our AISOCMD\n\nChannel 1: That's right. Yeah. Yeah.\n\nChannel 0: platform.\n\nChannel 1: Cool. Yeah. Yeah. Yeah. So I I'm I'm no longer with Pitchback Group.\n\nProbably your best bet is just to find their main phone number and and call them. The person you wanna speak to, he's the new, I guess, group IT technology manager. His name is Matthew Buxton.\n\nChannel 0: Matthew. Backston. Alright. I got it, Tim. Well, I'm just checking up on you, mate.\n\nYou know,\n\nChannel 1: Yeah. Sure.\n\nChannel 0: I just yep. But are you still in IT, or\n\nChannel 1: Mate,\n\nChannel 0: are you\n\nChannel 1: I've no. I'm I'm I'm not. I've I've actually totally totally pivoted. I'm now doing farming. So\n\nChannel 0: oh, well, good for you, Tim. Well yeah. Yes. Well, mate, I'll just leave you to it, but, yeah,\n\nChannel 1: no worries.\n\nChannel 0: I just wanna thank you. You have a great\n\nChannel 1: Oh,\n\nChannel 0: day,\n\nChannel 1: good.\n\nChannel 0: mate. Take\n\nChannel 1: Thanks,\n\nChannel 0: care.\n\nChannel 1: you too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.16,"sentiment":"neutral","sentiment_score":0.018202686682343483},{"text":"Jim speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.01571622770279646}],"sentiment":"neutral","sentiment_score":0.016545047362645466,"channel":1,"num_words":3,"start":0.0,"end":0.98},{"sentences":[{"text":"Oh, hi, Kim.","start":3.6799998,"end":4.48,"sentiment":"neutral","sentiment_score":0.10969376067320506},{"text":"It's Andrew from Resilience.","start":4.48,"end":6.42,"sentiment":"neutral","sentiment_score":0.16204668208956718},{"text":"I hope I haven't caught you in a bad 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yeah.","start":37.91,"end":38.47,"sentiment":"neutral","sentiment_score":-0.01381996227428317},{"text":"I was well, we were talking about cybersecurity, our AISOCMD","start":38.47,"end":43.005,"sentiment":"neutral","sentiment_score":-0.008081937860697507}],"sentiment":"neutral","sentiment_score":-0.009038275262961784,"channel":0,"num_words":12,"start":37.91,"end":43.005},{"sentences":[{"text":"That's right.","start":43.61,"end":44.09,"sentiment":"neutral","sentiment_score":0.012138395104557276},{"text":"Yeah.","start":44.09,"end":44.25,"sentiment":"neutral","sentiment_score":0.021207774057984352},{"text":"Yeah.","start":44.25,"end":44.489998,"sentiment":"neutral","sentiment_score":0.030153127387166023}],"sentiment":"neutral","sentiment_score":0.01890942291356623,"channel":1,"num_words":4,"start":43.61,"end":44.489998},{"sentences":[{"text":"platform.","start":44.425,"end":44.925,"sentiment":"neutral","sentiment_score":0.03337016701698303}],"sentiment":"neutral","sentiment_score":0.03337016701698303,"channel":0,"num_words":1,"start":44.425,"end":44.925},{"sentences":[{"text":"Cool.","start":44.489998,"end":44.73,"sentiment":"neutral","sentiment_score":0.08528691530227661},{"text":"Yeah.","start":44.73,"end":44.89,"sentiment":"neutral","sentiment_score":0.022565875202417377},{"text":"Yeah.","start":44.89,"end":45.39,"sentiment":"neutral","sentiment_score":0.010567134246230124},{"text":"Yeah.","start":45.885002,"end":46.125,"sentiment":"neutral","sentiment_score":-0.0073179882019758224},{"text":"So I I'm I'm no longer with Pitchback Group.","start":46.125,"end":48.685,"sentiment":"neutral","sentiment_score":-0.05979892238974571}],"sentiment":"neutral","sentiment_score":-0.03285295115067409,"channel":1,"num_words":13,"start":44.489998,"end":48.685},{"sentences":[{"text":"Probably your best bet is just to find their main phone number and and call them.","start":48.685,"end":52.865,"sentiment":"neutral","sentiment_score":-0.018080509616993368},{"text":"The person you wanna speak to, he's the new, I guess, group IT technology manager.","start":53.325,"end":60.16,"sentiment":"neutral","sentiment_score":-0.00763619989156723},{"text":"His name is Matthew 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know,","start":72.185,"end":72.665,"sentiment":"neutral","sentiment_score":0.0022306526079773903}],"sentiment":"neutral","sentiment_score":0.0022306526079773903,"channel":0,"num_words":2,"start":72.185,"end":72.665},{"sentences":[{"text":"Yeah.","start":72.415,"end":72.655,"sentiment":"neutral","sentiment_score":0.010830935090780258},{"text":"Sure.","start":72.655,"end":73.155,"sentiment":"neutral","sentiment_score":0.02163972333073616}],"sentiment":"neutral","sentiment_score":0.01623532921075821,"channel":1,"num_words":2,"start":72.415,"end":73.155},{"sentences":[{"text":"I just yep.","start":72.665,"end":74.685,"sentiment":"neutral","sentiment_score":-0.007822085482378801},{"text":"But are you still in IT, or","start":74.905,"end":77.085,"sentiment":"neutral","sentiment_score":-0.04019775294831821}],"sentiment":"neutral","sentiment_score":-0.030485052708536388,"channel":0,"num_words":10,"start":72.665,"end":77.085},{"sentences":[{"text":"Mate,","start":77.535,"end":77.935,"sentiment":"neutral","sentiment_score":-0.03818158432841301}],"sentiment":"neutral","sentiment_score":-0.03818158432841301,"channel":1,"num_words":1,"start":77.535,"end":77.935},{"sentences":[{"text":"are you","start":77.545,"end":78.125,"sentiment":"neutral","sentiment_score":-0.06332693248987198}],"sentiment":"neutral","sentiment_score":-0.06332693248987198,"channel":0,"num_words":2,"start":77.545,"end":78.125},{"sentences":[{"text":"I've no.","start":77.935,"end":79.215,"sentiment":"neutral","sentiment_score":-0.09063909202814102},{"text":"I'm I'm I'm not.","start":79.215,"end":80.255,"sentiment":"neutral","sentiment_score":-0.14076665043830872},{"text":"I've I've actually totally totally 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yeah,","start":90.632935,"end":93.51293,"sentiment":"neutral","sentiment_score":0.18692246526479722}],"sentiment":"neutral","sentiment_score":0.19760390606365705,"channel":0,"num_words":19,"start":85.72,"end":93.51293},{"sentences":[{"text":"no worries.","start":93.119995,"end":93.86,"sentiment":"neutral","sentiment_score":0.2210245057940483}],"sentiment":"neutral","sentiment_score":0.2210245057940483,"channel":1,"num_words":2,"start":93.119995,"end":93.86},{"sentences":[{"text":"I just wanna thank you.","start":93.51293,"end":94.55293,"sentiment":"positive","sentiment_score":0.35851101875305175},{"text":"You have a 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too.","start":96.079994,"end":96.56,"sentiment":"positive","sentiment_score":0.3368874788284302},{"text":"Bye.","start":96.56,"end":97.06,"sentiment":"neutral","sentiment_score":0.1895158737897873}],"sentiment":"neutral","sentiment_score":0.2877636104822159,"channel":1,"num_words":3,"start":96.079994,"end":97.06},{"sentences":[{"text":"Bye bye.","start":97.19293,"end":97.93294,"sentiment":"neutral","sentiment_score":0.1189819686114788}],"sentiment":"neutral","sentiment_score":0.1189819686114788,"channel":0,"num_words":2,"start":97.19293,"end":97.93294}]},"summary":{"result":"success","short":"An agent from Resilience called a customer named Tim to follow up on a sales call. The agent informed Tim that he no longer works with Pitchback Group and that he should find the main phone number and call them. However, Tim explains that he has pivoted to farming and is not currently working in IT. The agent thanks Tim and ends the call."},"intents":{"segments":[{"text":"Oh, hi, Kim. It's Andrew from Resilience. I hope I haven't caught you in a bad time. No. All good. But is is this a sales call? Oh, yes. It is, Tim. And I was just following up with you because you mentioned before to call you on this date.","start_word":3,"end_word":52,"intents":[{"intent":"Follow up on call","confidence_score":0.033252653}]},{"text":"So I I'm I'm no longer with Pitchback Group. Probably your best bet is just to find their main phone number and and call them. The person you wanna speak to, he's the new, I guess, group IT technology manager. His name is Matthew Buxton. Matthew.","start_word":128,"end_word":173,"intents":[{"intent":"Find it manager","confidence_score":0.0052779852}]}]},"sentiments":{"segments":[{"text":"Hello. Jim speaking. Oh, hi, Kim. It's Andrew from Resilience. I hope I haven't caught you in a bad time. No. All good. But is is this a sales call? Oh, yes. It is, Tim. And I was just following up with you because you mentioned before to call you on this date. So I'm calling Oh, yep. back. I sorry, mate. I do remember. If this was a, yeah, pitch black group, I'm actually no longer with them. So I've I've finished up with them now. So it was it was it is it what what are you what are you what are you pitching? Sorry. Oh, yeah. I was well, we were talking about cybersecurity, our AISOCMD That's right. Yeah. Yeah. platform. Cool. Yeah. Yeah. Yeah. So I I'm I'm no longer with Pitchback Group. Probably your best bet is just to find their main phone number and and call them. The person you wanna speak to, he's the new, I guess, group IT technology manager. His name is Matthew Buxton. Matthew. Backston. Alright. I got it, Tim. Well, I'm just checking up on you, mate. You know, Yeah. Sure. I just yep. But are you still in IT, or Mate, are you I've no. I'm I'm I'm not. I've I've actually totally totally pivoted. I'm now doing farming. So oh, well, good for you, Tim. Well yeah. Yes. Well, mate, I'll just leave you to it, but, yeah, no worries.","start_word":0,"end_word":242,"sentiment":"neutral","sentiment_score":0.006303315982222557},{"text":"I just wanna thank you. You have a great Oh, day, good.","start_word":243,"end_word":254,"sentiment":"positive","sentiment_score":0.42576244473457336},{"text":"mate.","start_word":255,"end_word":255,"sentiment":"neutral","sentiment_score":0.3113146424293518},{"text":"Take Thanks, care.","start_word":256,"end_word":258,"sentiment":"positive","sentiment_score":0.5143154859542847},{"text":"you too. Bye. Bye bye.","start_word":259,"end_word":263,"sentiment":"neutral","sentiment_score":0.2025847285985947}],"average":{"sentiment":"neutral","sentiment_score":0.037205787891513305}}}}