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We're trying to get you on the phone to help you process your express delivery fee for your router because your service has been live operational. We just need your payment for the delivery fee so we can send you your free router attached to your contract. It's $30 delivery fee. In that way, they could send you the router. Oh, sure. Let's go ahead and set it up. You're using your bank account or your card? Oh, let me check. I do believe it's not yet. You have not. We're still waiting this payment since last week. Can we go ahead and set this up right now? Yes, mister Raj. I'm sorry. Can you still hear me? Okay. Sure. Just let me know once you're ready for the details. Oh, sure. Go ahead, please. You you caught up. I just heard 7. Mhmm. Okay. Thank you. 733183. Account number, please? 609481. Okay. So your account number is six digits. Is that right? And the name or the account's name, please? Okay. Thank you. Thank you. And is this check or savings? Okay. Thank you. So I've already set this as your payment method for your recurring invoice for the Internet service, and then we'll go ahead and process as well your $30 express postage. In that way, we can send you the free router so you can get connected to the activated service. Okay? Once the payment has been cleared out so, basically, if we process the $30 today, it might be cleared out within one to three days. Or would you like to use a card so it will be a real time payment just for the $30? Okay. Sure. In that way, we can send the router today. Okay? Thank you. I'll call you. 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Good morning. This is Airtel accounts. How may I help you today? Yeah.\n\nHi, Raj. This is Airtel accounts. We're trying to get you on the phone to help you process your express delivery fee for your router because your service has been live operational. We just need your payment for the delivery fee so we can send you your free router attached to your contract. It's $30 delivery fee.\n\nIn that way, they could send you the router. Oh, sure. Let's go ahead and set it up. You're using your bank account or your card? Oh, let me check.\n\nI do believe it's not yet. You have not. We're still waiting this payment since last week. Can we go ahead and set this up right now? Yes, mister Raj.\n\nI'm sorry. Can you still hear me? Okay. Sure. Just let me know once you're ready for the details.\n\nOh, sure. Go ahead, please. You you caught up. I just heard 7. Mhmm.\n\nOkay. Thank you. 733183. Account number, please? 609481.\n\nOkay. So your account number is six digits. Is that right? And the name or the account's name, please? Okay.\n\nThank you. Thank you. And is this check or savings? Okay. Thank you.\n\nSo I've already set this as your payment method for your recurring invoice for the Internet service, and then we'll go ahead and process as well your $30 express postage. In that way, we can send you the free router so you can get connected to the activated service. Okay? Once the payment has been cleared out so, basically, if we process the $30 today, it might be cleared out within one to three days. Or would you like to use a card so it will be a real time payment just for the $30?\n\nOkay. Sure. In that way, we can send the router today. Okay? Thank you.\n\nI'll call you. 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Yes. Okay. How much is the pay how much is the freight freight charges? Okay. Can you put on the account? Can you deduct on the direct debit, whatever we set up? Yeah. Yeah. Yeah. I'm using my bank account. I think I already given you my banking details. Yeah. Yeah. Yeah. I can still hear you. What's up? Okay. I gave you the BSP account number. Mhmm. Okay. So BSP number is 733183 733, 183. Yes. 6 09 481. Yes, please. Yes, please. It's with the account. Yes. Under under my name. Ravinda Kendra. Savings. So when you are sending me the router? Not. Okay. Just give me another two hours because I'm in the middle of something. Call me after two hours. I'll give you money straight away. Okay? Thank you. Bye for 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I received a call from you guys. Yes. Okay. How much is the pay how much is the freight freight charges? Okay.\n\nCan you put on the account? Can you deduct on the direct debit, whatever we set up? Yeah. Yeah. Yeah.\n\nI'm using my bank account. I think I already given you my banking details. Yeah. Yeah. Yeah.\n\nI can still hear you. What's up? Okay. I gave you the BSP account number. Mhmm.\n\nOkay. So BSP number is 733183 733, 183. Yes. 6 09 481. Yes, please.\n\nYes, please. It's with the account. Yes. Under under my name. Ravinda Kendra.\n\nSavings. So when you are sending me the router? Not. Okay. Just give me another two hours because I'm in the middle of something.\n\nCall me after two hours. I'll give you money straight away. Okay? Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Mate, I received a call from you guys.","start":5.44,"end":7.7,"sentiment":"neutral","sentiment_score":0.06376001890748739},{"text":"Yes.","start":18.265,"end":18.765,"sentiment":"neutral","sentiment_score":0.2819702923297882},{"text":"Okay.","start":28.01,"end":28.17,"sentiment":"neutral","sentiment_score":0.09638597816228868},{"text":"How much is the pay how much is the freight freight charges?","start":28.17,"end":31.15,"sentiment":"neutral","sentiment_score":0.026805172053476174},{"text":"Okay.","start":34.97,"end":35.47,"sentiment":"neutral","sentiment_score":0.05310235172510147}],"sentiment":"neutral","sentiment_score":0.05492177557038224,"num_words":23,"start":5.44,"end":35.47},{"sentences":[{"text":"Can you put on the account?","start":35.53,"end":36.65,"sentiment":"neutral","sentiment_score":0.04813824531932672},{"text":"Can you deduct on the direct debit, whatever we set 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Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Mate, I received a call from you guys.\n\nChannel 0: Yeah. Hi, Raj. This is Airtel accounts. We're trying to get you on the phone to help you process your express delivery fee for your router because\n\nChannel 1: Yes.\n\nChannel 0: your service has been live operational. We just need your payment for the delivery fee so we can send you your free router\n\nChannel 1: Okay.\n\nChannel 0: attached\n\nChannel 1: How much is\n\nChannel 0: to your\n\nChannel 1: the pay how much\n\nChannel 0: contract.\n\nChannel 1: is the freight freight charges?\n\nChannel 0: It's $30 delivery fee. In that way, they\n\nChannel 1: Okay.\n\nChannel 0: could\n\nChannel 1: Can you\n\nChannel 0: send\n\nChannel 1: put on\n\nChannel 0: you\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: account?\n\nChannel 0: router.\n\nChannel 1: Can you deduct on the direct debit, whatever we set up?\n\nChannel 0: Oh, sure. Let's go ahead and set it up. You're using your bank account or your card?\n\nChannel 1: Yeah. Yeah. Yeah. I'm using my bank account. I think I already given you my banking details.\n\nChannel 0: Oh, let me check. I do believe it's not yet. You have not. We're still waiting this payment since last week. Can we go ahead and set this up right now?\n\nYes, mister Raj. I'm sorry. Can you still hear me?\n\nChannel 1: Yeah. Yeah. Yeah. I can still hear you. What's up?\n\nChannel 0: Okay. Sure. Just let me know once you're ready for the details.\n\nChannel 1: Okay. I gave you the BSP account number.\n\nChannel 0: Oh, sure. Go ahead, please.\n\nChannel 1: Mhmm. Okay. So BSP number is 733183\n\nChannel 0: You you caught up. I just heard 7.\n\nChannel 1: 733,\n\nChannel 0: Mhmm.\n\nChannel 1: 183.\n\nChannel 0: Okay. Thank you. 733183. Account\n\nChannel 1: Yes. 6\n\nChannel 0: number,\n\nChannel 1: 09\n\nChannel 0: please?\n\nChannel 1: 481.\n\nChannel 0: 609481.\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. So your account number is six digits. Is that right?\n\nChannel 1: Yes, please. It's with the account. Yes.\n\nChannel 0: And the name or the account's name, please?\n\nChannel 1: Under under my name.\n\nChannel 0: Okay.\n\nChannel 1: Ravinda\n\nChannel 0: Thank\n\nChannel 1: Kendra.\n\nChannel 0: you. Thank you. And is this check or savings?\n\nChannel 1: Savings.\n\nChannel 0: Okay. Thank you. So I've already set this as your payment method for your recurring invoice for the Internet service, and then we'll go ahead and process as well your $30 express postage. In that way, we can send you the free router so you can get connected to the activated service. Okay?\n\nChannel 1: So when you are sending me the router?\n\nChannel 0: Once the payment has been cleared out so, basically, if we process the $30 today, it might be cleared out within one to three days. Or would you like\n\nChannel 1: Not.\n\nChannel 0: to use a card so it will be a real time payment just for the $30?\n\nChannel 1: Okay. Just give me another two hours because I'm in the middle of something. Call me after two hours. I'll give you money straight away. Okay?\n\nChannel 0: Okay. Sure. In that way, we can send the router today. Okay?\n\nChannel 1: Thank you. Bye for now.\n\nChannel 0: Thank you. I'll call you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.3322597146034241},{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.5427887141704559},{"text":"This is Airtel accounts.","start":1.52,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4281357005238533},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.44624221324920654}],"sentiment":"positive","sentiment_score":0.4467564018873068,"channel":0,"num_words":13,"start":0.64,"end":4.26},{"sentences":[{"text":"Mate, I received a call from you guys.","start":5.44,"end":7.7,"sentiment":"neutral","sentiment_score":0.06376001890748739}],"sentiment":"neutral","sentiment_score":0.06376001890748739,"channel":1,"num_words":8,"start":5.44,"end":7.7},{"sentences":[{"text":"Yeah.","start":8.48,"end":8.88,"sentiment":"neutral","sentiment_score":0.1064884513616562},{"text":"Hi, 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you deduct on the direct debit, whatever we set up?","start":36.65,"end":39.63,"sentiment":"neutral","sentiment_score":0.03899459676309065}],"sentiment":"neutral","sentiment_score":0.03899459676309065,"channel":1,"num_words":11,"start":36.65,"end":39.63},{"sentences":[{"text":"Oh, sure.","start":40.025,"end":40.425,"sentiment":"neutral","sentiment_score":0.06886650249361992},{"text":"Let's go ahead and set it up.","start":40.425,"end":42.204998,"sentiment":"neutral","sentiment_score":0.11652563299451556},{"text":"You're using your bank account or your 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The customer is using their bank account and the representative gives them the account number and explains that the payment will be processed in one to three days. The customer is instructed to call back after two hours to confirm the payment and receive a free router."},"intents":{"segments":[{"text":"This is Airtel accounts. We're trying to get you on the phone to help you process your express delivery fee for your router because Yes.","start_word":24,"end_word":48,"intents":[{"intent":"Process delivery fee","confidence_score":0.13114499}]},{"text":"So I've already set this as your payment method for your recurring invoice for the Internet service, and then we'll go ahead and process as well your $30 express postage. In that way, we can send you the free router so you can get connected to the activated service. Okay? So when you are sending me the router? Once the payment has been cleared out so, basically, if we process the $30 today, it might be cleared out within one to three days.","start_word":309,"end_word":391,"intents":[{"intent":"Process payment","confidence_score":0.1616108}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3322597146034241},{"text":"Good morning. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.45317864418029785},{"text":"Mate, I received a call from you guys. Yeah. Hi, Raj. This is Airtel accounts. We're trying to get you on the phone to help you process your express delivery fee for your router because Yes.","start_word":13,"end_word":48,"sentiment":"neutral","sentiment_score":0.15306565165519714},{"text":"your service has been live operational.","start_word":49,"end_word":54,"sentiment":"positive","sentiment_score":0.4006037414073944},{"text":"We just need your payment for the delivery fee so we can send you your free router Okay. attached How much to is your the pay how contract. much is the freight freight charges? It's $30 delivery fee. In that way, they Okay. could Can you send put you on the the router. account? Can you deduct on the direct debit, whatever we set up? Oh, sure. Let's go ahead and set it up. You're using your bank account or your card? Yeah. Yeah. Yeah. I'm using my bank account. I think I already given you my banking details. Oh, let me check. I do believe it's not yet. You have not. We're still waiting this payment since last week. Can we go ahead and set this up right now? Yes, mister Raj. I'm sorry. Can you still hear me? Yeah. Yeah. Yeah. I can still hear you. What's up? Okay. Sure. Just let me know once you're ready for the details. Okay. I gave you the BSP account number. Oh, sure. Go ahead, please. Mhmm. Okay. So BSP number is 733183 You you caught up. I just heard 7. 733, Mhmm. 183. Okay.","start_word":55,"end_word":248,"sentiment":"neutral","sentiment_score":0.01643147468374869},{"text":"Thank you.","start_word":249,"end_word":250,"sentiment":"positive","sentiment_score":0.41159161925315857},{"text":"733183. Account Yes. 6 number, 09 please? 481. 609481. Yes, please. Okay. So your account number is six digits. Is that right? Yes, please. It's with the account. Yes. And the name or the account's name, please? Under under my name. Okay. Ravinda Thank Kendra. you. Thank you. And is this check or savings? Savings. Okay.","start_word":251,"end_word":306,"sentiment":"neutral","sentiment_score":0.08239542692899704},{"text":"Thank you.","start_word":307,"end_word":308,"sentiment":"positive","sentiment_score":0.40171951055526733},{"text":"So I've already set this as your payment method for your recurring invoice for the Internet service, and then we'll go ahead and process as well your $30 express postage. In that way, we can send you the free router so you can get connected to the activated service. Okay? So when you are sending me the router? Once the payment has been cleared out so, basically, if we process the $30 today, it might be cleared out within one to three days. Or would you like Not. to use a card so it will be a real time payment just for the $30? Okay. Just give me another two hours because I'm in the middle of something. Call me after two hours. I'll give you money straight away. Okay? Okay. Sure. In that way, we can send the router today. 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