{"metadata":{"transaction_key":"deprecated","request_id":"019ed911-0568-7570-ab10-c20dd157459a","sha256":"aeeb6049afac9ef2016450f96bc5dae1c4dff79f39b3d17e8c69087299347179","created":"2026-06-18T04:50:33.349Z","duration":44.567936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":65},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Jamie from Cloud Solution IT.","confidence":0.90283203,"words":[{"word":"jamie","start":1.28,"end":1.78,"confidence":0.63623047,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":-0.021419890224933624},{"word":"from","start":6.16,"end":6.48,"confidence":0.97802734,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05996269732713699},{"word":"cloud","start":6.48,"end":6.8799996,"confidence":0.70458984,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.07870877534151077},{"word":"solution","start":6.8799996,"end":7.3799996,"confidence":0.90283203,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.07855113595724106},{"word":"it","start":7.52,"end":8.02,"confidence":0.9304199,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.07822415232658386}],"paragraphs":{"transcript":"\nJamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":1.28,"end":8.02,"sentiment":"neutral","sentiment_score":0.05480537414550781}],"sentiment":"neutral","sentiment_score":0.05480537414550781,"num_words":5,"start":1.28,"end":8.02}]}}]},{"alternatives":[{"transcript":"You've called your name and reason for calling. I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"you've","start":0.0,"end":0.24,"confidence":0.7548828,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.01921303942799568},{"word":"called","start":0.24,"end":0.39999998,"confidence":0.99609375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0032776370644569397},{"word":"your","start":0.39999998,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030024569481611252},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.024799779057502747},{"word":"and","start":0.96,"end":1.12,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013721782714128494},{"word":"reason","start":1.12,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04198957607150078},{"word":"for","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03542471304535866},{"word":"calling","start":1.68,"end":2.1799998,"confidence":0.9785156,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.02034126967191696},{"word":"i'll","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.022644564509391785},{"word":"see","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02140185236930847},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.018260449171066284},{"word":"this","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004862776026129723},{"word":"person","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.01964186690747738},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011310724541544914},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02162615023553371},{"word":"thanks","start":12.88,"end":13.36,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5922836065292358},{"word":"jamie","start":13.36,"end":13.86,"confidence":0.9785156,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.5420395135879517},{"word":"please","start":13.935,"end":14.335,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05100356042385101},{"word":"stay","start":14.335,"end":14.415,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.019638091325759888},{"word":"on","start":14.415,"end":14.655001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08455221354961395},{"word":"the","start":14.655001,"end":15.155001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2006337344646454},{"word":"line","start":22.015,"end":22.515,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.0023068785667419434},{"word":"i'm","start":36.642937,"end":36.802937,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3617669939994812},{"word":"sorry","start":36.802937,"end":37.302937,"confidence":0.9941406,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3778941035270691},{"word":"this","start":37.442936,"end":37.682938,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6106048226356506},{"word":"person","start":37.682938,"end":38.082935,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5179389715194702},{"word":"is","start":38.082935,"end":38.162937,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.507117509841919},{"word":"not","start":38.162937,"end":38.402935,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.479861319065094},{"word":"available","start":38.402935,"end":38.902935,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.453045129776001},{"word":"if","start":39.042934,"end":39.202934,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2716229557991028},{"word":"you","start":39.202934,"end":39.362934,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14935776591300964},{"word":"would","start":39.362934,"end":39.522934,"confidence":0.58496094,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16913452744483948},{"word":"like","start":39.522934,"end":39.682938,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.14501607418060303},{"word":"to","start":39.682938,"end":39.762936,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1900058388710022},{"word":"leave","start":39.762936,"end":39.922935,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.19515421986579895},{"word":"an","start":39.922935,"end":40.082935,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.18512938916683197},{"word":"additional","start":40.082935,"end":40.562935,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.21061083674430847},{"word":"message","start":40.562935,"end":41.062935,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2272863537073135},{"word":"please","start":41.122936,"end":41.442936,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1987690627574921},{"word":"reply","start":41.442936,"end":41.842934,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.2684650421142578},{"word":"after","start":41.842934,"end":42.082935,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.13431936502456665},{"word":"the","start":42.082935,"end":42.242935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15549953281879425},{"word":"tone","start":42.242935,"end":42.742935,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.10340684652328493}],"paragraphs":{"transcript":"\nYou've called your name and reason for calling. I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"You've called your name and reason for calling.","start":0.0,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02359904581680894},{"text":"I'll see if this person is available.","start":2.32,"end":4.18,"sentiment":"neutral","sentiment_score":0.017106911965778897},{"text":"Thanks, Jamie.","start":12.88,"end":13.86,"sentiment":"positive","sentiment_score":0.5671615600585938},{"text":"Please stay on the line.","start":13.935,"end":22.515,"sentiment":"neutral","sentiment_score":0.07070414423942566},{"text":"I'm sorry.","start":36.642937,"end":37.302937,"sentiment":"negative","sentiment_score":-0.36983054876327515}],"sentiment":"neutral","sentiment_score":0.04403014558677872,"num_words":24,"start":0.0,"end":37.302937},{"sentences":[{"text":"This person is not available.","start":37.442936,"end":38.902935,"sentiment":"negative","sentiment_score":-0.5137135505676269},{"text":"If you would like to leave an additional message, please reply after the tone.","start":39.042934,"end":42.742935,"sentiment":"neutral","sentiment_score":-0.185984129352229}],"sentiment":"neutral","sentiment_score":-0.2722287138825969,"num_words":19,"start":37.442936,"end":42.742935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've called your name and reason\n\nChannel 0: Jamie\n\nChannel 1: for calling. I'll see if this person is available.\n\nChannel 0: from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"You've called your name and reason","start":0.0,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.02217106396953265}],"sentiment":"neutral","sentiment_score":0.02217106396953265,"channel":1,"num_words":6,"start":0.0,"end":1.4399999},{"sentences":[{"text":"Jamie","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":-0.021419890224933624}],"sentiment":"neutral","sentiment_score":-0.021419890224933624,"channel":0,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"for calling.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02788299135863781},{"text":"I'll see if this person is available.","start":2.32,"end":4.18,"sentiment":"neutral","sentiment_score":0.017106911965778897}],"sentiment":"neutral","sentiment_score":0.0195015962753031,"channel":1,"num_words":9,"start":1.4399999,"end":4.18},{"sentences":[{"text":"from Cloud Solution IT.","start":6.16,"end":8.02,"sentiment":"neutral","sentiment_score":0.07386169023811817}],"sentiment":"neutral","sentiment_score":0.07386169023811817,"channel":0,"num_words":4,"start":6.16,"end":8.02},{"sentences":[{"text":"Thanks, Jamie.","start":12.88,"end":13.86,"sentiment":"positive","sentiment_score":0.5671615600585938},{"text":"Please stay on the line.","start":13.935,"end":22.515,"sentiment":"neutral","sentiment_score":0.07070414423942566},{"text":"I'm sorry.","start":36.642937,"end":37.302937,"sentiment":"negative","sentiment_score":-0.36983054876327515},{"text":"This person is not available.","start":37.442936,"end":38.902935,"sentiment":"negative","sentiment_score":-0.5137135505676269},{"text":"If you would like to leave an additional message, please reply after the tone.","start":39.042934,"end":42.742935,"sentiment":"neutral","sentiment_score":-0.185984129352229}],"sentiment":"neutral","sentiment_score":-0.15800581499934196,"channel":1,"num_words":28,"start":12.88,"end":42.742935}]},"summary":{"result":"success","short":"You've called your name and reason Jamie for calling. I'll see if this person is available. from Cloud Solution IT. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You've called your name and reason Jamie for calling. I'll see if this person is available. from Cloud Solution IT.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.02874053083360195},{"text":"Thanks, Jamie.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.5671615600585938},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":0.058535635471343994},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.4420638680458069},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.1892169862985611}],"average":{"sentiment":"neutral","sentiment_score":-0.06870121589073767}}}}