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It's working well. Okay. Can I have your full name, please, for me to check your account? Mhmm. Mhmm. Okay. Hang on. Let me just check your account. Is it okay if I put you on hold? Okay. Hello, Ravikana? Yeah. Thank you for waiting. So let me just check. So I can see that your Internet service is working on other devices, But let's perform a few checks to determine why the TV is showing no Internet. First, let's restart both the router and the TV. Once they're back on, please go to the TV's network settings. Forget the Wi Fi network and reconnect using your Wi Fi password. Mhmm. Yes, ma'am. Yeah. That's the free router. Yeah. We can provide you the free router, but for the delivery fee, it should be settled first before we send the router. But so you don't want to troubleshoot the issue because we're still configuring whether the router setting is the problem. If the issue continue, you can try connecting the TV to the 2.4 g Wi Fi network and check its date, time, and DNS setting. You can also test the TV using a mobile hotspot. This will help us determine whether we need to adjust the router settings or whether the issue is isolated to the TV. So maybe the problem is on the router or to the TV itself. Mhmm. Yes. Sure. You can give us a callback. Yeah. And we do have also after hour customer support number. If ever no one answers here after office hour? Do you want me to dictate it now? Hang on. Let me just check confirm that I'm giving you the correct number. Hang on. Hello, Rapitanan? Yeah. So it's 0403, mhmm, 763744. Yeah. Okay. You're welcome. Bye. 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Good afternoon. This is Maureen from Artho tech support. Sorry about mister Balagoya. Mhmm.\n\nSo you can connect your TV to the Wi Fi, but it's not there's no Internet connection? Mhmm. It's working well. Okay. Can I have your full name, please, for me to check your account?\n\nMhmm. Mhmm. Okay. Hang on. Let me just check your account.\n\nIs it okay if I put you on hold? Okay. Hello, Ravikana? Yeah. Thank you for waiting.\n\nSo let me just check. So I can see that your Internet service is working on other devices, But let's perform a few checks to determine why the TV is showing no Internet. First, let's restart both the router and the TV. Once they're back on, please go to the TV's network settings. Forget the Wi Fi network and reconnect using your Wi Fi password.\n\nMhmm. Yes, ma'am. Yeah. That's the free router. Yeah.\n\nWe can provide you the free router, but for the delivery fee, it should be settled first before we send the router. But so you don't want to troubleshoot the issue because we're still configuring whether the router setting is the problem. If the issue continue, you can try connecting the TV to the 2.4 g Wi Fi network and check its date, time, and DNS setting. You can also test the TV using a mobile hotspot. This will help us determine whether we need to adjust the router settings or whether the issue is isolated to the TV.\n\nSo maybe the problem is on the router or to the TV itself. Mhmm. Yes. Sure. You can give us a callback.\n\nYeah. And we do have also after hour customer support number. If ever no one answers here after office hour? Do you want me to dictate it now? Hang on.\n\nLet me just check confirm that I'm giving you the correct number. Hang on. Hello, Rapitanan? Yeah. So it's 0403, mhmm, 763744.\n\nYeah. Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.1271618902683258},{"text":"Good afternoon.","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":0.3086968660354614},{"text":"This is Maureen from Artho tech support.","start":3.84,"end":6.1,"sentiment":"neutral","sentiment_score":0.21930301828043802},{"text":"Sorry about mister Balagoya.","start":6.7999997,"end":8.5,"sentiment":"neutral","sentiment_score":-0.09448801912367344},{"text":"Mhmm.","start":23.065,"end":23.565,"sentiment":"neutral","sentiment_score":0.05823805183172226}],"sentiment":"neutral","sentiment_score":0.13066418170928956,"num_words":15,"start":2.56,"end":23.565},{"sentences":[{"text":"So you can connect your TV to the Wi Fi, but it's not there's no Internet connection?","start":54.524998,"end":61.800003,"sentiment":"neutral","sentiment_score":-0.060017643825096244},{"text":"Mhmm.","start":64.74,"end":65.24,"sentiment":"neutral","sentiment_score":-0.05743466690182686},{"text":"It's working well.","start":70.42,"end":71.64,"sentiment":"neutral","sentiment_score":0.08541896318395932},{"text":"Okay.","start":74.66,"end":75.16,"sentiment":"neutral","sentiment_score":0.06345848739147186},{"text":"Can I have your full name, please, for me to check your 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Internet.","start":503.57,"end":514.77496,"sentiment":"neutral","sentiment_score":-0.06053941284439394},{"text":"First, let's restart both the router and the TV.","start":516.115,"end":519.33496,"sentiment":"neutral","sentiment_score":0.03693364684780439},{"text":"Once they're back on, please go to the TV's network settings.","start":520.035,"end":523.975,"sentiment":"neutral","sentiment_score":0.028411672196604988},{"text":"Forget the Wi Fi network and reconnect using your Wi Fi password.","start":524.61,"end":528.47,"sentiment":"neutral","sentiment_score":-0.02731186430901289}],"sentiment":"neutral","sentiment_score":-0.006082864277637922,"num_words":65,"start":499.65,"end":528.47},{"sentences":[{"text":"Mhmm.","start":543.435,"end":543.935,"sentiment":"neutral","sentiment_score":0.12288253754377364},{"text":"Yes, ma'am.","start":545.675,"end":546.495,"sentiment":"neutral","sentiment_score":0.2013382613658905},{"text":"Yeah.","start":548.675,"end":549.175,"sentiment":"neutral","sentiment_score":0.04422280937433243},{"text":"That's the free router.","start":551.355,"end":552.575,"sentiment":"neutral","sentiment_score":0.03303197817876935},{"text":"Yeah.","start":553.115,"end":553.59,"sentiment":"neutral","sentiment_score":0.0955185517668724}],"sentiment":"neutral","sentiment_score":0.08860314823687077,"num_words":9,"start":543.435,"end":553.59},{"sentences":[{"text":"We can provide you the free router, but for the delivery fee, it should be settled first before we send the router.","start":553.83,"end":561.45,"sentiment":"neutral","sentiment_score":0.05834174308587204},{"text":"But so you don't want to troubleshoot the issue because we're still configuring whether the router setting is the problem.","start":562.15,"end":573.59503,"sentiment":"neutral","sentiment_score":-0.13625792041420937},{"text":"If the issue continue, you can try connecting the TV to the 2.4 g Wi Fi network and check its date, time, and DNS setting.","start":586.05005,"end":598.55005,"sentiment":"neutral","sentiment_score":-0.036200227811932564},{"text":"You can also test the TV using a mobile hotspot.","start":599.255,"end":602.315,"sentiment":"neutral","sentiment_score":0.1243575282394886},{"text":"This will help us determine whether we need to adjust the router settings or whether the issue is isolated to the TV.","start":603.015,"end":610.235,"sentiment":"neutral","sentiment_score":0.07043271621858532}],"sentiment":"neutral","sentiment_score":0.004509588722327743,"num_words":99,"start":553.83,"end":610.235},{"sentences":[{"text":"So maybe the problem is on the router or to the TV itself.","start":611.19,"end":617.61005,"sentiment":"neutral","sentiment_score":-0.058807042212440416},{"text":"Mhmm.","start":621.59,"end":622.09,"sentiment":"neutral","sentiment_score":0.031480543315410614},{"text":"Yes.","start":626.825,"end":627.225,"sentiment":"neutral","sentiment_score":0.06997065246105194},{"text":"Sure.","start":627.225,"end":627.625,"sentiment":"neutral","sentiment_score":0.09123420715332033},{"text":"You can give us a callback.","start":627.625,"end":629.005,"sentiment":"neutral","sentiment_score":0.058384705955783524}],"sentiment":"neutral","sentiment_score":-0.010068086822601881,"num_words":22,"start":611.19,"end":629.005},{"sentences":[{"text":"Yeah.","start":631.305,"end":631.805,"sentiment":"neutral","sentiment_score":0.03989630192518234},{"text":"And we do have also after hour customer support number.","start":631.865,"end":636.84503,"sentiment":"neutral","sentiment_score":0.020171210542321204},{"text":"If ever no one answers here after office hour?","start":637.305,"end":641.38,"sentiment":"neutral","sentiment_score":-0.040856548895438514},{"text":"Do you want me to dictate it now?","start":641.38,"end":643.4,"sentiment":"neutral","sentiment_score":-0.03140965383499861},{"text":"Hang on.","start":652.42004,"end":652.82,"sentiment":"neutral","sentiment_score":-0.0022677611559629436}],"sentiment":"neutral","sentiment_score":-0.012730442856748899,"num_words":30,"start":631.305,"end":652.82},{"sentences":[{"text":"Let me just check confirm that I'm giving you the correct number.","start":652.82,"end":659.055,"sentiment":"neutral","sentiment_score":0.013892584790786108},{"text":"Hang on.","start":659.055,"end":659.79504,"sentiment":"neutral","sentiment_score":0.001135256141424179},{"text":"Hello, Rapitanan?","start":690.89496,"end":691.875,"sentiment":"neutral","sentiment_score":0.04730117321014404},{"text":"Yeah.","start":693.615,"end":694.115,"sentiment":"neutral","sentiment_score":0.0428040623664856},{"text":"So it's 0403, mhmm, 763744.","start":694.735,"end":707.96,"sentiment":"neutral","sentiment_score":0.03180776610970497}],"sentiment":"neutral","sentiment_score":0.021155762232162735,"num_words":22,"start":652.82,"end":707.96},{"sentences":[{"text":"Yeah.","start":712.03094,"end":712.53094,"sentiment":"neutral","sentiment_score":0.30346083641052246},{"text":"Okay.","start":712.7509,"end":713.23096,"sentiment":"neutral","sentiment_score":0.3093780279159546},{"text":"You're welcome.","start":713.23096,"end":713.97095,"sentiment":"positive","sentiment_score":0.44519616663455963},{"text":"Bye.","start":714.1909,"end":714.6909,"sentiment":"neutral","sentiment_score":0.253836989402771},{"text":"Have a great day.","start":714.7509,"end":715.65094,"sentiment":"positive","sentiment_score":0.7024980634450912}],"sentiment":"positive","sentiment_score":0.5074511600865258,"num_words":9,"start":712.03094,"end":715.65094}]}}]},{"alternatives":[{"transcript":"Yep. Hi. I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS. I just bought it yesterday, and today I made the payment. And I'm using the Wi Fi, and it's working good. But the thing is the I can connect the Internet to my phone, but it's not connecting to the TV. Like, for some time, it's working, and I'll be able to browse or watch anything on the TV. But at at many times, it's showing that it's not connected to the Internet. Like, the Wi Fi is connecting, but the Internet is not connected. It's showing just to the TV. So I'm just wondering, should I need to change the modem or any other ways to fix it? Yeah. I can't. Yes. Yep. I can connect the Wi Fi, but it's not connected to the Internet. But it's not the same case with the phone. Phone, I will be able to I'm able to connect the yeah. It's working fine. Yep. It's Adityan Raviakandan, a d I t h y a n. Yeah. No worries. Yep. Okay. Yep. Okay. Okay. Okay. I'll I'll already did that last night. Anyway, I'll just give it a try again. And is it possible for me to get a new router? Because I just bought the plan yesterday. So in it, the BYO modem is free of cost, and I'm in a twelve month lock in contract. So is it possible for me to get a free router? Okay. Okay. No. Yep. I'll I'll just con yeah. I'll just troubleshoot it and configure the new password again, and I'll just retry. And if it's messing up the same thing, then what's the other other go? What's the other option if it doesn't work? Okay. Okay. Okay. Okay. Okay then. No worries. Okay. Okay. Okay. Okay. Then now what I'll do is I'll just give a troubleshoot and I'll maybe if needed, I'll call you back to the tech support. Yep. So this is the number for the tech support. Right? Yep. Okay. Okay. Yep. I'll just make that. None of it. What's the number? Yeah. Yeah. No worries. Yep. Zero four zero three seven six three 744. Okay. All good. Thank you so much. Yep. No worries. Bye 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Hi. I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS. I just bought it yesterday, and today I made the payment. And I'm using the Wi Fi, and it's working good.\n\nBut the thing is the I can connect the Internet to my phone, but it's not connecting to the TV. Like, for some time, it's working, and I'll be able to browse or watch anything on the TV. But at at many times, it's showing that it's not connected to the Internet. Like, the Wi Fi is connecting, but the Internet is not connected. It's showing just to the TV.\n\nSo I'm just wondering, should I need to change the modem or any other ways to fix it? Yeah. I can't. Yes. Yep.\n\nI can connect the Wi Fi, but it's not connected to the Internet. But it's not the same case with the phone. Phone, I will be able to I'm able to connect the yeah. It's working fine. Yep.\n\nIt's Adityan Raviakandan, a d I t h y a n. Yeah. No worries. Yep. Okay.\n\nYep. Okay. Okay. Okay. I'll I'll already did that last night.\n\nAnyway, I'll just give it a try again. And is it possible for me to get a new router? Because I just bought the plan yesterday. So in it, the BYO modem is free of cost, and I'm in a twelve month lock in contract. So is it possible for me to get a free router?\n\nOkay. Okay. No. Yep. I'll I'll just con yeah.\n\nI'll just troubleshoot it and configure the new password again, and I'll just retry. And if it's messing up the same thing, then what's the other other go? What's the other option if it doesn't work? Okay. Okay.\n\nOkay. Okay. Okay then. No worries. Okay.\n\nOkay. Okay. Okay. Then now what I'll do is I'll just give a troubleshoot and I'll maybe if needed, I'll call you back to the tech support. Yep.\n\nSo this is the number for the tech support. Right? Yep. Okay. Okay.\n\nYep. I'll just make that. None of it. What's the number? Yeah.\n\nYeah. No worries. Yep. Zero four zero three seven six three 744. Okay.\n\nAll good. Thank you so much. 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Bye bye.","paragraphs":[{"sentences":[{"text":"Yep.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.09182757139205933},{"text":"Hi.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1870088577270508},{"text":"I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS.","start":10.559999,"end":15.975,"sentiment":"neutral","sentiment_score":0.3237308144569397},{"text":"I just bought it yesterday, and today I made the payment.","start":16.455,"end":19.035,"sentiment":"positive","sentiment_score":0.38264624638990924},{"text":"And I'm using the Wi Fi, and it's working good.","start":19.175,"end":22.475,"sentiment":"positive","sentiment_score":0.5723865687847137}],"sentiment":"positive","sentiment_score":0.39652034326603536,"num_words":38,"start":9.36,"end":22.475},{"sentences":[{"text":"But the thing is the I can connect the Internet to my phone, but it's not connecting to the 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connect the yeah.","start":69.09,"end":72.05,"sentiment":"neutral","sentiment_score":0.04796756741901239},{"text":"It's working fine.","start":72.05,"end":73.19,"sentiment":"neutral","sentiment_score":0.22508464256922403},{"text":"Yep.","start":79.225,"end":79.545,"sentiment":"neutral","sentiment_score":0.032907214015722275}],"sentiment":"neutral","sentiment_score":-0.026147913481844098,"num_words":38,"start":63.17,"end":79.545},{"sentences":[{"text":"It's Adityan Raviakandan, a d I t h y a n.","start":79.545,"end":84.285,"sentiment":"neutral","sentiment_score":0.02262953148138794},{"text":"Yeah.","start":91.6,"end":92.0,"sentiment":"neutral","sentiment_score":0.05086031556129456},{"text":"No worries.","start":92.0,"end":92.659996,"sentiment":"neutral","sentiment_score":0.08351713791489601},{"text":"Yep.","start":495.175,"end":495.675,"sentiment":"neutral","sentiment_score":0.16042783856391907},{"text":"Okay.","start":514.71,"end":515.21,"sentiment":"neutral","sentiment_score":0.0712721049785614}],"sentiment":"neutral","sentiment_score":0.04365746132680215,"num_words":16,"start":79.545,"end":515.21},{"sentences":[{"text":"Yep.","start":515.35,"end":515.85,"sentiment":"neutral","sentiment_score":0.07931677997112274},{"text":"Okay.","start":520.04504,"end":520.54504,"sentiment":"neutral","sentiment_score":0.05596119165420532},{"text":"Okay.","start":524.445,"end":524.945,"sentiment":"neutral","sentiment_score":0.019595323130488396},{"text":"Okay.","start":529.965,"end":530.465,"sentiment":"neutral","sentiment_score":0.06020578742027283},{"text":"I'll I'll already did that last night.","start":531.005,"end":534.08997,"sentiment":"neutral","sentiment_score":0.08741244460855212}],"sentiment":"neutral","sentiment_score":0.0751787449487231,"num_words":11,"start":515.35,"end":534.08997},{"sentences":[{"text":"Anyway, I'll just give it a try again.","start":534.08997,"end":536.51,"sentiment":"neutral","sentiment_score":0.11415920592844486},{"text":"And is it possible for me to get a new router?","start":536.97,"end":540.11,"sentiment":"neutral","sentiment_score":0.11000329526987943},{"text":"Because I just bought the plan yesterday.","start":540.17,"end":542.27,"sentiment":"neutral","sentiment_score":0.15224625383104598},{"text":"So in it, the BYO modem is free of cost, and I'm in a twelve month lock in contract.","start":543.29,"end":549.665,"sentiment":"neutral","sentiment_score":0.10699247559042353},{"text":"So is it possible for me to get a free router?","start":549.665,"end":552.325,"sentiment":"neutral","sentiment_score":0.029074136675758797}],"sentiment":"neutral","sentiment_score":0.09895903949758836,"num_words":56,"start":534.08997,"end":552.325},{"sentences":[{"text":"Okay.","start":560.25995,"end":560.75995,"sentiment":"neutral","sentiment_score":0.013013377785682678},{"text":"Okay.","start":568.42,"end":568.81995,"sentiment":"neutral","sentiment_score":-0.06842873990535736},{"text":"No.","start":568.81995,"end":569.31995,"sentiment":"neutral","sentiment_score":-0.17307639122009277},{"text":"Yep.","start":571.62,"end":572.12,"sentiment":"neutral","sentiment_score":-0.07894787192344666},{"text":"I'll I'll just con yeah.","start":572.675,"end":574.19495,"sentiment":"neutral","sentiment_score":-0.10703145265579224}],"sentiment":"neutral","sentiment_score":-0.09362187650468615,"num_words":9,"start":560.25995,"end":574.19495},{"sentences":[{"text":"I'll just troubleshoot it and configure the new password again, and I'll just retry.","start":574.19495,"end":578.035,"sentiment":"neutral","sentiment_score":-0.05729713477194309},{"text":"And if it's messing up the same thing, then what's the other other go?","start":578.035,"end":582.595,"sentiment":"neutral","sentiment_score":-0.1860090499477727},{"text":"What's the other option if it doesn't work?","start":582.595,"end":584.855,"sentiment":"neutral","sentiment_score":-0.11675117909908295},{"text":"Okay.","start":593.44,"end":593.94,"sentiment":"neutral","sentiment_score":-0.0016705328598618507},{"text":"Okay.","start":594.4,"end":594.9,"sentiment":"neutral","sentiment_score":0.009240885265171528}],"sentiment":"neutral","sentiment_score":-0.1140190964858783,"num_words":38,"start":574.19495,"end":594.9},{"sentences":[{"text":"Okay.","start":599.12,"end":599.62,"sentiment":"neutral","sentiment_score":0.06947723031044006},{"text":"Okay.","start":611.08496,"end":611.58496,"sentiment":"neutral","sentiment_score":0.023639092221856117},{"text":"Okay then.","start":611.725,"end":612.52496,"sentiment":"neutral","sentiment_score":0.017847388982772827},{"text":"No worries.","start":612.52496,"end":613.26495,"sentiment":"neutral","sentiment_score":0.006764777936041355},{"text":"Okay.","start":617.93,"end":618.43,"sentiment":"neutral","sentiment_score":0.018293486908078194}],"sentiment":"neutral","sentiment_score":0.02294773475400039,"num_words":7,"start":599.12,"end":618.43},{"sentences":[{"text":"Okay.","start":618.88995,"end":619.37,"sentiment":"neutral","sentiment_score":0.025902267545461655},{"text":"Okay.","start":619.37,"end":619.87,"sentiment":"neutral","sentiment_score":0.035336002707481384},{"text":"Okay.","start":619.93,"end":620.25,"sentiment":"neutral","sentiment_score":0.038302939385175705},{"text":"Then now what I'll do is I'll just give a troubleshoot and I'll maybe if needed, I'll call you back to the tech support.","start":620.25,"end":626.11,"sentiment":"neutral","sentiment_score":0.02600638025129835},{"text":"Yep.","start":627.745,"end":628.065,"sentiment":"neutral","sentiment_score":0.08294413238763809}],"sentiment":"neutral","sentiment_score":0.028808516716318473,"num_words":28,"start":618.88995,"end":628.065},{"sentences":[{"text":"So this is the number for the tech support.","start":628.065,"end":630.145,"sentiment":"neutral","sentiment_score":0.04276591084069676},{"text":"Right?","start":630.145,"end":630.645,"sentiment":"neutral","sentiment_score":0.04524990916252136},{"text":"Yep.","start":632.145,"end":632.645,"sentiment":"neutral","sentiment_score":0.043402813374996185},{"text":"Okay.","start":632.705,"end":633.205,"sentiment":"neutral","sentiment_score":0.040224578231573105},{"text":"Okay.","start":637.425,"end":637.925,"sentiment":"neutral","sentiment_score":-0.01116188894957304}],"sentiment":"neutral","sentiment_score":0.038662200721983724,"num_words":13,"start":628.065,"end":637.925},{"sentences":[{"text":"Yep.","start":643.56,"end":643.88,"sentiment":"neutral","sentiment_score":-0.002882879925891757},{"text":"I'll just make that.","start":643.88,"end":644.92,"sentiment":"neutral","sentiment_score":-0.01536996802315116},{"text":"None of it.","start":644.92,"end":645.82,"sentiment":"neutral","sentiment_score":-0.04879967992504438},{"text":"What's the number?","start":648.51996,"end":649.5,"sentiment":"neutral","sentiment_score":-0.007344557282825311},{"text":"Yeah.","start":659.825,"end":660.145,"sentiment":"neutral","sentiment_score":0.03324754163622856}],"sentiment":"neutral","sentiment_score":-0.01662899350048974,"num_words":12,"start":643.56,"end":660.145},{"sentences":[{"text":"Yeah.","start":660.145,"end":660.305,"sentiment":"neutral","sentiment_score":0.040197767317295074},{"text":"No worries.","start":660.305,"end":660.965,"sentiment":"neutral","sentiment_score":0.06027560494840145},{"text":"Yep.","start":692.505,"end":693.005,"sentiment":"neutral","sentiment_score":0.04325267672538757},{"text":"Zero four zero three seven six three 744.","start":698.985,"end":710.24,"sentiment":"neutral","sentiment_score":0.020870415843091905},{"text":"Okay.","start":710.24,"end":710.72,"sentiment":"neutral","sentiment_score":0.1988607943058014}],"sentiment":"neutral","sentiment_score":0.0438327519223094,"num_words":13,"start":660.145,"end":710.72},{"sentences":[{"text":"All good.","start":710.72,"end":711.04,"sentiment":"positive","sentiment_score":0.4638429433107376},{"text":"Thank you so much.","start":711.04,"end":712.01996,"sentiment":"positive","sentiment_score":0.6896381378173828},{"text":"Yep.","start":713.83997,"end":714.33997,"sentiment":"neutral","sentiment_score":0.13870082795619965},{"text":"No worries.","start":714.39996,"end":715.12,"sentiment":"positive","sentiment_score":0.41067078709602356},{"text":"Bye bye.","start":715.12,"end":715.77997,"sentiment":"neutral","sentiment_score":0.28382404521107674}],"sentiment":"positive","sentiment_score":0.47399353913285514,"num_words":11,"start":710.72,"end":715.77997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Artho tech support. Sorry about mister Balagoya.\n\nChannel 1: Yep. Hi. I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS. I just bought it yesterday, and today I made the payment. And I'm using the Wi Fi, and it's working good.\n\nChannel 0: Mhmm.\n\nChannel 1: But the thing is the I can connect the Internet to my phone, but it's not connecting to the TV. Like, for some time, it's working, and I'll be able to browse or watch anything on the TV. But at at many times, it's showing that it's not connected to the Internet. Like, the Wi Fi is connecting, but the Internet is not connected. It's showing just to the TV.\n\nSo I'm just wondering, should I need to change the modem or any other ways to fix it?\n\nChannel 0: So you can connect your TV to\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: Wi\n\nChannel 1: can't.\n\nChannel 0: Fi, but it's not\n\nChannel 1: Yes.\n\nChannel 0: there's no Internet connection?\n\nChannel 1: Yep. I can connect the Wi Fi, but it's\n\nChannel 0: Mhmm.\n\nChannel 1: not connected to the Internet. But it's not the same case with the phone. Phone, I will be able to\n\nChannel 0: It's\n\nChannel 1: I'm able\n\nChannel 0: working\n\nChannel 1: to connect\n\nChannel 0: well.\n\nChannel 1: the yeah. It's working fine.\n\nChannel 0: Okay. Can I have your full name, please, for me to check your account?\n\nChannel 1: Yep. It's Adityan Raviakandan, a d I t h y a n.\n\nChannel 0: Mhmm. Mhmm. Okay. Hang on. Let me just check your account.\n\nIs it okay if I put you on hold?\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Okay. Hello, Ravikana?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you for waiting. So let me just check. So I can see that your Internet service is working on other devices, But let's perform a few checks to determine why the TV is showing no Internet.\n\nChannel 1: Okay. Yep.\n\nChannel 0: First, let's restart both the router and the TV. Once\n\nChannel 1: Okay.\n\nChannel 0: they're back on, please go to the TV's network settings.\n\nChannel 1: Okay.\n\nChannel 0: Forget the Wi Fi network and reconnect using your Wi Fi password.\n\nChannel 1: Okay. I'll I'll already did that last night. Anyway, I'll just give it a try again. And is it possible for me to get a new router? Because I just bought the plan yesterday.\n\nSo\n\nChannel 0: Mhmm.\n\nChannel 1: in it, the BYO\n\nChannel 0: Yes,\n\nChannel 1: modem\n\nChannel 0: ma'am.\n\nChannel 1: is free of cost, and I'm in a twelve month\n\nChannel 0: Yeah.\n\nChannel 1: lock in contract. So is it possible for me to get a\n\nChannel 0: That's\n\nChannel 1: free\n\nChannel 0: the\n\nChannel 1: router?\n\nChannel 0: free router. Yeah. We can provide you the free router, but for the delivery fee, it should be settled first before\n\nChannel 1: Okay.\n\nChannel 0: we send the router. But so you don't want to troubleshoot the issue because\n\nChannel 1: Okay.\n\nChannel 0: we're still\n\nChannel 1: No.\n\nChannel 0: configuring whether the router\n\nChannel 1: Yep.\n\nChannel 0: setting\n\nChannel 1: I'll\n\nChannel 0: is the\n\nChannel 1: I'll\n\nChannel 0: problem.\n\nChannel 1: just con yeah. I'll just troubleshoot it and configure the new password again, and I'll just retry. And if it's messing up the same thing, then what's the other other go? What's the other option if it doesn't work?\n\nChannel 0: If the issue continue, you can try connecting the TV to the 2.4 g\n\nChannel 1: Okay.\n\nChannel 0: Wi Fi\n\nChannel 1: Okay.\n\nChannel 0: network and check its date, time, and DNS setting.\n\nChannel 1: Okay.\n\nChannel 0: You can also test the TV using a mobile hotspot. This will help us determine whether we need to adjust the router settings or whether the issue is isolated to the TV.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Okay then.\n\nChannel 0: maybe\n\nChannel 1: No worries.\n\nChannel 0: the problem is on the router or to the TV itself.\n\nChannel 1: Okay. Okay. Okay. Okay. Then now what I'll do is\n\nChannel 0: Mhmm.\n\nChannel 1: I'll just give a troubleshoot and I'll maybe if needed, I'll call you back to the tech support.\n\nChannel 0: Yes. Sure. You\n\nChannel 1: Yep.\n\nChannel 0: can give\n\nChannel 1: So\n\nChannel 0: us\n\nChannel 1: this\n\nChannel 0: a callback.\n\nChannel 1: is the number for the tech support. Right?\n\nChannel 0: Yeah. And\n\nChannel 1: Yep.\n\nChannel 0: we do\n\nChannel 1: Okay.\n\nChannel 0: have also after hour customer support number. If\n\nChannel 1: Okay.\n\nChannel 0: ever no one answers here after office hour? Do you want me to dictate it now?\n\nChannel 1: Yep. I'll just make that. None of it. What's the number?\n\nChannel 0: Hang on. Let me just check confirm that I'm giving you the correct number. Hang on.\n\nChannel 1: Yeah. Yeah. No worries.\n\nChannel 0: Hello, Rapitanan?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So it's 0403,\n\nChannel 1: Zero four zero three\n\nChannel 0: mhmm, 763744.\n\nChannel 1: seven six three 744. Okay. All good. Thank you so much.\n\nChannel 0: Yeah. Okay. You're welcome.\n\nChannel 1: Yep.\n\nChannel 0: Bye.\n\nChannel 1: No worries.\n\nChannel 0: Have a great\n\nChannel 1: Bye\n\nChannel 0: day.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.1271618902683258},{"text":"Good afternoon.","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":0.3086968660354614},{"text":"This is Maureen from Artho tech support.","start":3.84,"end":6.1,"sentiment":"neutral","sentiment_score":0.21930301828043802},{"text":"Sorry about mister Balagoya.","start":6.7999997,"end":8.5,"sentiment":"neutral","sentiment_score":-0.09448801912367344}],"sentiment":"neutral","sentiment_score":0.13583747670054436,"channel":0,"num_words":14,"start":2.56,"end":8.5},{"sentences":[{"text":"Yep.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.09182757139205933},{"text":"Hi.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1870088577270508},{"text":"I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS.","start":10.559999,"end":15.975,"sentiment":"neutral","sentiment_score":0.3237308144569397},{"text":"I just bought it yesterday, and today I made the payment.","start":16.455,"end":19.035,"sentiment":"positive","sentiment_score":0.38264624638990924},{"text":"And I'm using the Wi Fi, and it's working good.","start":19.175,"end":22.475,"sentiment":"positive","sentiment_score":0.5723865687847137}],"sentiment":"positive","sentiment_score":0.39652034326603536,"channel":1,"num_words":38,"start":9.36,"end":22.475},{"sentences":[{"text":"Mhmm.","start":23.065,"end":23.565,"sentiment":"neutral","sentiment_score":0.05823805183172226}],"sentiment":"neutral","sentiment_score":0.05823805183172226,"channel":0,"num_words":1,"start":23.065,"end":23.565},{"sentences":[{"text":"But the thing is the I can connect the Internet to my phone, but it's not connecting to the TV.","start":23.175,"end":29.494999,"sentiment":"neutral","sentiment_score":-0.16453167591243983},{"text":"Like, for some time, it's working, and I'll be able to browse or watch anything on the TV.","start":29.494999,"end":35.09,"sentiment":"neutral","sentiment_score":-0.020072491218646366},{"text":"But at at many times, it's showing that it's not connected to the Internet.","start":35.09,"end":38.79,"sentiment":"negative","sentiment_score":-0.33459953538009096},{"text":"Like, the Wi Fi is connecting, but the Internet is not connected.","start":38.93,"end":41.91,"sentiment":"neutral","sentiment_score":-0.3024950909117858},{"text":"It's showing just to the TV.","start":42.129997,"end":43.829998,"sentiment":"negative","sentiment_score":-0.33584614594777423}],"sentiment":"neutral","sentiment_score":-0.19973356888762542,"channel":1,"num_words":70,"start":23.175,"end":43.829998},{"sentences":[{"text":"So I'm just wondering, should I need to change the modem or any other ways to fix it?","start":45.385002,"end":52.525,"sentiment":"neutral","sentiment_score":-0.1951715788907475}],"sentiment":"neutral","sentiment_score":-0.1951715788907475,"channel":1,"num_words":18,"start":45.385002,"end":52.525},{"sentences":[{"text":"So you can connect your TV to","start":54.524998,"end":57.565,"sentiment":"neutral","sentiment_score":-0.029139462858438492}],"sentiment":"neutral","sentiment_score":-0.029139462858438492,"channel":0,"num_words":7,"start":54.524998,"end":57.565},{"sentences":[{"text":"Yeah.","start":57.545002,"end":57.865,"sentiment":"neutral","sentiment_score":-0.025517480447888374}],"sentiment":"neutral","sentiment_score":-0.025517480447888374,"channel":1,"num_words":1,"start":57.545002,"end":57.865},{"sentences":[{"text":"the","start":57.565,"end":57.885,"sentiment":"neutral","sentiment_score":-0.05260436609387398}],"sentiment":"neutral","sentiment_score":-0.05260436609387398,"channel":0,"num_words":1,"start":57.565,"end":57.885},{"sentences":[{"text":"I","start":57.865,"end":58.025,"sentiment":"neutral","sentiment_score":-0.08598675578832626}],"sentiment":"neutral","sentiment_score":-0.08598675578832626,"channel":1,"num_words":1,"start":57.865,"end":58.025},{"sentences":[{"text":"Wi","start":57.885,"end":58.204998,"sentiment":"neutral","sentiment_score":-0.10147898644208908}],"sentiment":"neutral","sentiment_score":-0.10147898644208908,"channel":0,"num_words":1,"start":57.885,"end":58.204998},{"sentences":[{"text":"can't.","start":58.025,"end":58.525,"sentiment":"neutral","sentiment_score":-0.10136906802654266}],"sentiment":"neutral","sentiment_score":-0.10136906802654266,"channel":1,"num_words":1,"start":58.025,"end":58.525},{"sentences":[{"text":"Fi, but it's not","start":58.204998,"end":59.72,"sentiment":"neutral","sentiment_score":-0.06217580568045378}],"sentiment":"neutral","sentiment_score":-0.06217580568045378,"channel":0,"num_words":4,"start":58.204998,"end":59.72},{"sentences":[{"text":"Yes.","start":59.305,"end":59.73,"sentiment":"neutral","sentiment_score":-0.07757784426212311}],"sentiment":"neutral","sentiment_score":-0.07757784426212311,"channel":1,"num_words":1,"start":59.305,"end":59.73},{"sentences":[{"text":"there's no Internet connection?","start":60.34,"end":61.800003,"sentiment":"neutral","sentiment_score":-0.10338428243994713}],"sentiment":"neutral","sentiment_score":-0.10338428243994713,"channel":0,"num_words":4,"start":60.34,"end":61.800003},{"sentences":[{"text":"Yep.","start":62.77,"end":63.17,"sentiment":"neutral","sentiment_score":-0.028752503916621208},{"text":"I can connect the Wi Fi, but it's","start":63.17,"end":65.01,"sentiment":"neutral","sentiment_score":-0.057201046496629715}],"sentiment":"neutral","sentiment_score":-0.05404009732107321,"channel":1,"num_words":9,"start":62.77,"end":65.01},{"sentences":[{"text":"Mhmm.","start":64.74,"end":65.24,"sentiment":"neutral","sentiment_score":-0.05743466690182686}],"sentiment":"neutral","sentiment_score":-0.05743466690182686,"channel":0,"num_words":1,"start":64.74,"end":65.24},{"sentences":[{"text":"not connected to the Internet.","start":65.01,"end":66.39,"sentiment":"neutral","sentiment_score":-0.14530338048934938},{"text":"But it's not the same case with the phone.","start":66.85,"end":69.09,"sentiment":"neutral","sentiment_score":-0.12147415429353714},{"text":"Phone, I will be able to","start":69.09,"end":70.29,"sentiment":"neutral","sentiment_score":0.009073382864395777}],"sentiment":"neutral","sentiment_score":-0.08826719969511032,"channel":1,"num_words":20,"start":65.01,"end":70.29},{"sentences":[{"text":"It's","start":70.42,"end":70.74,"sentiment":"neutral","sentiment_score":0.04642609879374504}],"sentiment":"neutral","sentiment_score":0.04642609879374504,"channel":0,"num_words":1,"start":70.42,"end":70.74},{"sentences":[{"text":"I'm able","start":70.45,"end":70.93,"sentiment":"neutral","sentiment_score":0.0867815725505352}],"sentiment":"neutral","sentiment_score":0.0867815725505352,"channel":1,"num_words":2,"start":70.45,"end":70.93},{"sentences":[{"text":"working","start":70.74,"end":71.14,"sentiment":"neutral","sentiment_score":0.14559146761894226}],"sentiment":"neutral","sentiment_score":0.14559146761894226,"channel":0,"num_words":1,"start":70.74,"end":71.14},{"sentences":[{"text":"to 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Rapitanan?","start":690.89496,"end":691.875,"sentiment":"neutral","sentiment_score":0.04730117321014404}],"sentiment":"neutral","sentiment_score":0.04730117321014404,"channel":0,"num_words":2,"start":690.89496,"end":691.875},{"sentences":[{"text":"Yep.","start":692.505,"end":693.005,"sentiment":"neutral","sentiment_score":0.04325267672538757}],"sentiment":"neutral","sentiment_score":0.04325267672538757,"channel":1,"num_words":1,"start":692.505,"end":693.005},{"sentences":[{"text":"Yeah.","start":693.615,"end":694.115,"sentiment":"neutral","sentiment_score":0.0428040623664856},{"text":"So it's 0403,","start":694.735,"end":697.63495,"sentiment":"neutral","sentiment_score":0.03337481742103895}],"sentiment":"neutral","sentiment_score":0.03573212865740061,"channel":0,"num_words":4,"start":693.615,"end":697.63495},{"sentences":[{"text":"Zero four zero 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customer, Adityan Raviak, called Artho tech support because the internet connection of his new WiFi hotspot wasn't working. The representative, Adi, checked the account and found that the customer's internet service was working on other devices, but the TV wasn't connecting to the internet. Adi troubleshooted the issue and gave the customer a troubleshooting number for tech support."},"intents":{"segments":[{"text":"I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS. I just bought it yesterday, and today I made the payment. And I'm using the Wi Fi, and it's working good. Mhmm.","start_word":16,"end_word":52,"intents":[{"intent":"Fix internet connection issue","confidence_score":0.31163737}]},{"text":"But so you don't want to troubleshoot the issue because Okay.","start_word":427,"end_word":437,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.02342088}]},{"text":"the problem is on the router or to the TV itself. Okay.","start_word":558,"end_word":569,"intents":[{"intent":"Troubleshoot router issues","confidence_score":0.011531105}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Artho tech support. Sorry about mister Balagoya. Yep. Hi. I'm Adi here, and I just bought the Internet connection, like, the NBN Superfast IS.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":0.1965300440788269},{"text":"I just bought it yesterday, and today I made the payment. And I'm using the Wi Fi, and it's working good.","start_word":31,"end_word":51,"sentiment":"positive","sentiment_score":0.4874868988990784},{"text":"Mhmm. But the thing is the I can connect the Internet to my phone, but it's not connecting to the TV. Like, for some time, it's working, and I'll be able to browse or watch anything on the TV.","start_word":52,"end_word":90,"sentiment":"neutral","sentiment_score":-0.07737606763839722},{"text":"But at at many times, it's showing that it's not connected to the Internet.","start_word":91,"end_word":104,"sentiment":"negative","sentiment_score":-0.3339100480079651},{"text":"Like, the Wi Fi is connecting, but the Internet is not connected. It's showing just to the TV. So I'm just wondering, should I need to change the modem or any other ways to fix it? So you can connect your TV to Yeah. the I Wi can't. Fi, but it's not Yes. there's no Internet connection? Yep. I can connect the Wi Fi, but it's Mhmm. not connected to the Internet. But it's not the same case with the phone. Phone, I will be able to It's I'm able working to connect well. the yeah. It's working fine. Okay. Can I have your full name, please, for me to check your account? Yep. It's Adityan Raviakandan, a d I t h y a n. Mhmm. Mhmm. Okay. Hang on. Let me just check your account. Is it okay if I put you on hold? Yeah. No worries. Okay. Hello, Ravikana? Yep. Yeah.","start_word":105,"end_word":257,"sentiment":"neutral","sentiment_score":-0.04150649934422736},{"text":"Thank you for waiting.","start_word":258,"end_word":261,"sentiment":"positive","sentiment_score":0.5460575819015503},{"text":"So let me just check. So I can see that your Internet service is working on other devices, But let's perform a few checks to determine why the TV is showing no Internet. Okay. Yep. First, let's restart both the router and the TV. Once Okay. they're back on, please go to the TV's network settings. Okay. Forget the Wi Fi network and reconnect using your Wi Fi password. Okay. I'll I'll already did that last night. Anyway, I'll just give it a try again. And is it possible for me to get a new router? Because I just bought the plan yesterday. So Mhmm. in it, the BYO Yes, modem ma'am. is free of cost, and I'm in a twelve month Yeah. lock in contract. So is it possible for me to get a That's free the router? free router. Yeah. We can provide you the free router, but for the delivery fee, it should be settled first before Okay. we send the router. But so you don't want to troubleshoot the issue because Okay. we're still No. configuring whether the router Yep. setting I'll is the I'll problem. just con yeah. I'll just troubleshoot it and configure the new password again, and I'll just retry. And if it's messing up the same thing, then what's the other other go? What's the other option if it doesn't work? If the issue continue, you can try connecting the TV to the 2.4 g Okay. Wi Fi Okay. network and check its date, time, and DNS setting. Okay. You can also test the TV using a mobile hotspot. This will help us determine whether we need to adjust the router settings or whether the issue is isolated to the TV. Okay. So Okay then. maybe No worries. the problem is on the router or to the TV itself. Okay. Okay. Okay. Okay. Then now what I'll do is Mhmm. I'll just give a troubleshoot and I'll maybe if needed, I'll call you back to the tech support. Yes. Sure. You Yep. can give So us this a callback. is the number for the tech support. Right? Yeah. And Yep. we do Okay. have also after hour customer support number. If Okay. ever no one answers here after office hour? Do you want me to dictate it now? Yep. I'll just make that. None of it. What's the number? Hang on. Let me just check confirm that I'm giving you the correct number. Hang on. Yeah. Yeah. No worries. Hello, Rapitanan? Yep. Yeah. So it's 0403, Zero four zero three mhmm, 763744. seven six three 744. Okay.","start_word":262,"end_word":696,"sentiment":"neutral","sentiment_score":0.010011491198734993},{"text":"All good. Thank you so much.","start_word":697,"end_word":702,"sentiment":"positive","sentiment_score":0.6047122478485107},{"text":"Yeah. Okay.","start_word":703,"end_word":704,"sentiment":"neutral","sentiment_score":0.3064194321632385},{"text":"You're welcome.","start_word":705,"end_word":706,"sentiment":"positive","sentiment_score":0.4382924139499664},{"text":"Yep. Bye.","start_word":707,"end_word":708,"sentiment":"neutral","sentiment_score":0.2313762754201889},{"text":"No worries. Have a great Bye day. bye.","start_word":709,"end_word":716,"sentiment":"positive","sentiment_score":0.550538182258606}],"average":{"sentiment":"neutral","sentiment_score":0.028199643361885903}}}}