{"metadata":{"transaction_key":"deprecated","request_id":"01a0d0f0-4893-72e2-ae62-af87bb414470","sha256":"4444f89942b2f30a0c21d0ab580c18a6b9b89b3bcec86670630a5ac67dcfc029","created":"2026-09-24T01:03:24.319Z","duration":26.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":69,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":74},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Helena. Good morning. This is Anura for Gutter Green Forest. I'm just calling about your recent inquiry for Gutter Greening. If you are still interested, can you call me back? Thank you.","confidence":0.99853516,"words":[{"word":"hi","start":8.96,"end":9.28,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.21593979001045227},{"word":"helena","start":9.28,"end":9.78,"confidence":0.91967773,"punctuated_word":"Helena.","sentiment":"neutral","sentiment_score":0.23184403777122495},{"word":"good","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4909011423587799},{"word":"morning","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5339835286140442},{"word":"this","start":10.8,"end":11.04,"confidence":0.99902344,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4274293780326843},{"word":"is","start":11.04,"end":11.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.38034898042678833},{"word":"anura","start":11.2,"end":11.7,"confidence":0.77734375,"punctuated_word":"Anura","sentiment":"positive","sentiment_score":0.33785468339920044},{"word":"for","start":12.525,"end":12.685,"confidence":0.7729492,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3749799132347107},{"word":"gutter","start":12.685,"end":13.085,"confidence":0.62231445,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.18764843046665192},{"word":"green","start":13.085,"end":13.405,"confidence":0.49609375,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.1874179095029831},{"word":"forest","start":13.405,"end":13.905,"confidence":0.9536133,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.2914666533470154},{"word":"i'm","start":14.365,"end":14.605,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.24775874614715576},{"word":"just","start":14.605,"end":14.845,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.287797749042511},{"word":"calling","start":14.845,"end":15.165,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.18524491786956787},{"word":"about","start":15.165,"end":15.405,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2249201238155365},{"word":"your","start":15.405,"end":15.645,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.33111143112182617},{"word":"recent","start":15.645,"end":16.045,"confidence":0.9770508,"punctuated_word":"recent","sentiment":"neutral","sentiment_score":0.1851799488067627},{"word":"inquiry","start":16.045,"end":16.525,"confidence":0.9980469,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.23027081787586212},{"word":"for","start":16.525,"end":16.765,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1994250565767288},{"word":"gutter","start":16.765,"end":17.165,"confidence":0.9863281,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.0807000994682312},{"word":"greening","start":17.165,"end":17.665,"confidence":0.8300781,"punctuated_word":"Greening.","sentiment":"neutral","sentiment_score":0.15629613399505615},{"word":"if","start":18.205,"end":18.365,"confidence":0.7636719,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1495603621006012},{"word":"you","start":18.365,"end":18.605,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19078123569488523},{"word":"are","start":18.605,"end":19.105,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17026302218437195},{"word":"still","start":19.325,"end":19.725,"confidence":0.9790039,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.21915045380592343},{"word":"interested","start":19.725,"end":20.225,"confidence":0.99853516,"punctuated_word":"interested,","sentiment":"neutral","sentiment_score":0.10118120908737184},{"word":"can","start":20.685,"end":20.925,"confidence":0.9741211,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08630490303039551},{"word":"you","start":20.925,"end":21.085,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1315443366765976},{"word":"call","start":21.085,"end":21.325,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04998238384723663},{"word":"me","start":21.325,"end":21.564999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13115714490413666},{"word":"back","start":21.564999,"end":22.064999,"confidence":0.9941406,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.07562357187271118},{"word":"thank","start":22.365,"end":22.605,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5648970603942871},{"word":"you","start":22.605,"end":23.105,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3399088382720947}],"paragraphs":{"transcript":"\nHi, Helena. Good morning. This is Anura for Gutter Green Forest. I'm just calling about your recent inquiry for Gutter Greening. If you are still interested, can you call me back?\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi, Helena.","start":8.96,"end":9.78,"sentiment":"neutral","sentiment_score":0.22389191389083862},{"text":"Good morning.","start":10.0,"end":10.74,"sentiment":"positive","sentiment_score":0.512442335486412},{"text":"This is Anura for Gutter Green Forest.","start":10.8,"end":13.905,"sentiment":"neutral","sentiment_score":0.31244942120143343},{"text":"I'm just calling about your recent inquiry for Gutter Greening.","start":14.365,"end":17.665,"sentiment":"neutral","sentiment_score":0.21287050247192382},{"text":"If you are still interested, can you call me back?","start":18.205,"end":22.064999,"sentiment":"neutral","sentiment_score":0.13055486232042313}],"sentiment":"neutral","sentiment_score":0.22884090629316145,"num_words":31,"start":8.96,"end":22.064999},{"sentences":[{"text":"Thank you.","start":22.365,"end":23.105,"sentiment":"positive","sentiment_score":0.4524029493331909}],"sentiment":"positive","sentiment_score":0.4524029493331909,"num_words":2,"start":22.365,"end":23.105}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4972134828567505},{"word":"person","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5156173706054688},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4744226336479187},{"word":"are","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4253297448158264},{"word":"calling","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.5211270451545715},{"word":"is","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6342987418174744},{"word":"not","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6501210927963257},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6297736167907715},{"word":"please","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.43152353167533875},{"word":"leave","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3688738942146301},{"word":"a","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3976617753505707},{"word":"short","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.26801571249961853},{"word":"message","start":4.24,"end":4.74,"confidence":0.93530273,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.32737091183662415},{"word":"and","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23211245238780975},{"word":"it","start":5.12,"end":5.2,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3254072368144989},{"word":"will","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2104839384555817},{"word":"be","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.21824221312999725},{"word":"sent","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.23438642919063568},{"word":"as","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.25362372398376465},{"word":"an","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2626323401927948},{"word":"audio","start":6.24,"end":6.64,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.20719832181930545},{"word":"message","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2646248936653137}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.5434879660606384},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.2858683839440346}],"sentiment":"negative","sentiment_score":-0.379548231986436,"num_words":22,"start":0.16,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, Helena. Good morning. This is Anura for Gutter Green Forest. I'm just calling about your recent inquiry for Gutter Greening. If you are still interested, can you call me back?\n\nThank you.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.5434879660606384},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.2858683839440346}],"sentiment":"negative","sentiment_score":-0.379548231986436,"channel":1,"num_words":22,"start":0.16,"end":7.14},{"sentences":[{"text":"Hi, Helena.","start":8.96,"end":9.78,"sentiment":"neutral","sentiment_score":0.22389191389083862},{"text":"Good morning.","start":10.0,"end":10.74,"sentiment":"positive","sentiment_score":0.512442335486412},{"text":"This is Anura for Gutter Green Forest.","start":10.8,"end":13.905,"sentiment":"neutral","sentiment_score":0.31244942120143343},{"text":"I'm just calling about your recent inquiry for Gutter Greening.","start":14.365,"end":17.665,"sentiment":"neutral","sentiment_score":0.21287050247192382},{"text":"If you are still interested, can you call me back?","start":18.205,"end":22.064999,"sentiment":"neutral","sentiment_score":0.13055486232042313}],"sentiment":"neutral","sentiment_score":0.22884090629316145,"channel":0,"num_words":31,"start":8.96,"end":22.064999},{"sentences":[{"text":"Thank you.","start":22.365,"end":23.105,"sentiment":"positive","sentiment_score":0.4524029493331909}],"sentiment":"positive","sentiment_score":0.4524029493331909,"channel":0,"num_words":2,"start":22.365,"end":23.105}]},"summary":{"result":"success","short":"The Gutter Green Forest representative, tours a potential customer named Helena's house in regards to her recent inquiry for Gutter Greening. The representative leaves a message for Helena to call back if she is still interested."},"intents":{"segments":[{"text":"If you are still interested, can you call me back? Thank you.","start_word":43,"end_word":54,"intents":[{"intent":"Leave message","confidence_score":0.74189734}]},{"text":"Thank you.","start_word":53,"end_word":54,"intents":[{"intent":"Call back","confidence_score":0.061356466}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.5530752539634705},{"text":"Please leave a short message, and it will be sent as an audio message. Hi, Helena.","start_word":8,"end_word":23,"sentiment":"neutral","sentiment_score":-0.17565469443798065},{"text":"Good morning.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.5196227431297302},{"text":"This is Anura for Gutter Green Forest. I'm just calling about your recent inquiry for Gutter Greening. If you are still interested, can you call me back?","start_word":26,"end_word":52,"sentiment":"neutral","sentiment_score":0.2028103768825531},{"text":"Thank you.","start_word":53,"end_word":54,"sentiment":"positive","sentiment_score":0.5289750099182129}],"average":{"sentiment":"neutral","sentiment_score":0.02442833539601919}}}}