{"metadata":{"transaction_key":"deprecated","request_id":"019f7d75-e645-7501-991f-5336303ac3f1","sha256":"a14b001f52801ed0b8074087cb3795dc31588ffb245584f8d06ef1e7b8c24c67","created":"2026-07-20T02:58:27.630Z","duration":20.159937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":41},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":88},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, ma'am. Hello? Good afternoon. Yes. This is Abby from Techno One Moment in Springfield, Brisbane. Is this miss Stephanie Smart in Toy World? Oh my. Okay. Sorry. No problem. Thank you, ma'am. Take care.","confidence":0.9970703,"words":[{"word":"hi","start":2.8,"end":3.12,"confidence":0.9980469,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2272244244813919},{"word":"ma'am","start":3.12,"end":3.62,"confidence":0.9937744,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.26971620321273804},{"word":"hello","start":3.9199998,"end":4.42,"confidence":0.6118164,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.09814411401748656},{"word":"good","start":4.48,"end":4.7999997,"confidence":0.99316406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35953396558761597},{"word":"afternoon","start":4.7999997,"end":5.2999997,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.25124242901802063},{"word":"yes","start":5.68,"end":6.0,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13893821835517883},{"word":"this","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1112516224384308},{"word":"is","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09490160644054411},{"word":"abby","start":6.3999996,"end":6.72,"confidence":0.8051758,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.1137501448392868},{"word":"from","start":6.72,"end":7.12,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11059435456991196},{"word":"techno","start":7.12,"end":7.52,"confidence":0.9177246,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.16266705095767975},{"word":"one","start":7.52,"end":7.68,"confidence":0.5439453,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.1270441859960556},{"word":"moment","start":7.68,"end":7.9199996,"confidence":0.32470703,"punctuated_word":"Moment","sentiment":"neutral","sentiment_score":0.18744778633117676},{"word":"in","start":7.9199996,"end":8.08,"confidence":0.9140625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1113918125629425},{"word":"springfield","start":8.08,"end":8.58,"confidence":0.9926758,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.1654313951730728},{"word":"brisbane","start":8.639999,"end":9.139999,"confidence":1.0,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.1653742492198944},{"word":"is","start":9.364875,"end":9.524875,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04267352074384689},{"word":"this","start":9.524875,"end":9.764874,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0425514318048954},{"word":"miss","start":9.764874,"end":10.164875,"confidence":0.9863281,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.07823169231414795},{"word":"stephanie","start":10.164875,"end":10.664875,"confidence":0.97265625,"punctuated_word":"Stephanie","sentiment":"neutral","sentiment_score":0.05932899937033653},{"word":"smart","start":10.804874,"end":11.284875,"confidence":0.9819336,"punctuated_word":"Smart","sentiment":"neutral","sentiment_score":0.05025215819478035},{"word":"in","start":11.284875,"end":11.604875,"confidence":0.9716797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.031650397926568985},{"word":"toy","start":11.604875,"end":11.924875,"confidence":0.7607422,"punctuated_word":"Toy","sentiment":"neutral","sentiment_score":0.06050611659884453},{"word":"world","start":11.924875,"end":12.424875,"confidence":0.78881836,"punctuated_word":"World?","sentiment":"neutral","sentiment_score":0.06522174924612045},{"word":"oh","start":15.844875,"end":15.924875,"confidence":0.97314453,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":-0.10375940054655076},{"word":"my","start":15.924875,"end":16.244875,"confidence":0.8232422,"punctuated_word":"my.","sentiment":"neutral","sentiment_score":-0.06666236370801926},{"word":"okay","start":16.244875,"end":16.564875,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.028652913868427277},{"word":"sorry","start":16.564875,"end":16.884874,"confidence":0.99902344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.021118897944688797},{"word":"no","start":16.884874,"end":17.124874,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13097885251045227},{"word":"problem","start":17.124874,"end":17.524876,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2019478976726532},{"word":"thank","start":17.524876,"end":17.764874,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4124058485031128},{"word":"you","start":17.764874,"end":17.924873,"confidence":1.0,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4864029884338379},{"word":"ma'am","start":17.924873,"end":18.324875,"confidence":1.0,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.4249036908149719},{"word":"take","start":18.324875,"end":18.564875,"confidence":1.0,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2394188642501831},{"word":"care","start":18.564875,"end":19.064875,"confidence":0.9995117,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.29598185420036316}],"paragraphs":{"transcript":"\nHi, ma'am. Hello? Good afternoon. Yes. This is Abby from Techno One Moment in Springfield, Brisbane.\n\nIs this miss Stephanie Smart in Toy World? Oh my. Okay. Sorry. No problem.\n\nThank you, ma'am. Take care.","paragraphs":[{"sentences":[{"text":"Hi, ma'am.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.24847031384706497},{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.09814411401748656},{"text":"Good afternoon.","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.3053881973028183},{"text":"Yes.","start":5.68,"end":6.0,"sentiment":"neutral","sentiment_score":0.13893821835517883},{"text":"This is Abby from Techno One Moment in Springfield, Brisbane.","start":6.0,"end":9.139999,"sentiment":"neutral","sentiment_score":0.13498542085289955}],"sentiment":"neutral","sentiment_score":0.16841584770008922,"num_words":16,"start":2.8,"end":9.139999},{"sentences":[{"text":"Is this miss Stephanie Smart in Toy World?","start":9.364875,"end":12.424875,"sentiment":"neutral","sentiment_score":0.053802008274942636},{"text":"Oh my.","start":15.844875,"end":16.244875,"sentiment":"neutral","sentiment_score":-0.085210882127285},{"text":"Okay.","start":16.244875,"end":16.564875,"sentiment":"neutral","sentiment_score":-0.028652913868427277},{"text":"Sorry.","start":16.564875,"end":16.884874,"sentiment":"neutral","sentiment_score":-0.021118897944688797},{"text":"No problem.","start":16.884874,"end":17.524876,"sentiment":"neutral","sentiment_score":0.16646337509155273}],"sentiment":"neutral","sentiment_score":0.038796374308211465,"num_words":14,"start":9.364875,"end":17.524876},{"sentences":[{"text":"Thank you, ma'am.","start":17.524876,"end":18.324875,"sentiment":"positive","sentiment_score":0.44123750925064087},{"text":"Take care.","start":18.324875,"end":19.064875,"sentiment":"neutral","sentiment_score":0.26770035922527313}],"sentiment":"positive","sentiment_score":0.3718226492404938,"num_words":5,"start":17.524876,"end":19.064875}]}}]},{"alternatives":[{"transcript":"Hello. Fiona speaking. Hello? No. I think you've got the wrong number. Okay. No problem. Thanks. Bye.","confidence":1.0,"words":[{"word":"hello","start":0.39999998,"end":0.56,"confidence":0.7039795,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05871496722102165},{"word":"fiona","start":0.56,"end":0.96,"confidence":0.8432617,"punctuated_word":"Fiona","sentiment":"neutral","sentiment_score":0.08723720908164978},{"word":"speaking","start":0.96,"end":1.46,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.06234216317534447},{"word":"hello","start":4.24,"end":4.74,"confidence":0.7883301,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08866462111473083},{"word":"no","start":13.5199995,"end":13.759999,"confidence":0.80981445,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4761083126068115},{"word":"i","start":13.759999,"end":13.84,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5662985444068909},{"word":"think","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.6181008219718933},{"word":"you've","start":14.0,"end":14.24,"confidence":1.0,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.6208713054656982},{"word":"got","start":14.24,"end":14.4,"confidence":1.0,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.7002851963043213},{"word":"the","start":14.4,"end":14.559999,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5675140023231506},{"word":"wrong","start":14.559999,"end":14.799999,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.47727248072624207},{"word":"number","start":14.799999,"end":15.299999,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5520357489585876},{"word":"okay","start":17.734875,"end":18.214876,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.33162105083465576},{"word":"no","start":18.214876,"end":18.534876,"confidence":0.9873047,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.214846670627594},{"word":"problem","start":18.534876,"end":18.934875,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.3158460259437561},{"word":"thanks","start":18.934875,"end":19.434875,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.44891357421875},{"word":"bye","start":19.574875,"end":20.074875,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1971026062965393}],"paragraphs":{"transcript":"\nHello. Fiona speaking. Hello? No. I think you've got the wrong number.\n\nOkay. No problem. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.05871496722102165},{"text":"Fiona speaking.","start":0.56,"end":1.46,"sentiment":"neutral","sentiment_score":0.07478968612849712},{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.08866462111473083},{"text":"No.","start":13.5199995,"end":13.759999,"sentiment":"negative","sentiment_score":-0.4761083126068115},{"text":"I think you've got the wrong number.","start":13.759999,"end":15.299999,"sentiment":"negative","sentiment_score":-0.586054014308112}],"sentiment":"negative","sentiment_score":-0.3567939543475707,"num_words":12,"start":0.39999998,"end":15.299999},{"sentences":[{"text":"Okay.","start":17.734875,"end":18.214876,"sentiment":"neutral","sentiment_score":0.33162105083465576},{"text":"No problem.","start":18.214876,"end":18.934875,"sentiment":"neutral","sentiment_score":0.26534634828567505},{"text":"Thanks.","start":18.934875,"end":19.434875,"sentiment":"positive","sentiment_score":0.44891357421875},{"text":"Bye.","start":19.574875,"end":20.074875,"sentiment":"neutral","sentiment_score":0.1971026062965393}],"sentiment":"neutral","sentiment_score":0.30166598558425906,"num_words":5,"start":17.734875,"end":20.074875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Fiona speaking.\n\nChannel 0: Hi, ma'am. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Yes. This is Abby from Techno One Moment in Springfield, Brisbane. Is this miss Stephanie Smart in Toy World?\n\nChannel 1: No. I think you've got the wrong number.\n\nChannel 0: Oh my. Okay. Sorry. No problem. Thank\n\nChannel 1: Okay.\n\nChannel 0: you, ma'am.\n\nChannel 1: No\n\nChannel 0: Take\n\nChannel 1: problem.\n\nChannel 0: care.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.05871496722102165},{"text":"Fiona speaking.","start":0.56,"end":1.46,"sentiment":"neutral","sentiment_score":0.07478968612849712}],"sentiment":"neutral","sentiment_score":0.06943144649267197,"channel":1,"num_words":3,"start":0.39999998,"end":1.46},{"sentences":[{"text":"Hi, ma'am.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.24847031384706497},{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.09814411401748656}],"sentiment":"neutral","sentiment_score":0.19836158057053885,"channel":0,"num_words":3,"start":2.8,"end":4.42},{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.08866462111473083}],"sentiment":"neutral","sentiment_score":0.08866462111473083,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"Good afternoon.","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.3053881973028183},{"text":"Yes.","start":5.68,"end":6.0,"sentiment":"neutral","sentiment_score":0.13893821835517883},{"text":"This is Abby from Techno One Moment in Springfield, Brisbane.","start":6.0,"end":9.139999,"sentiment":"neutral","sentiment_score":0.13498542085289955},{"text":"Is this miss Stephanie Smart in Toy World?","start":9.364875,"end":12.424875,"sentiment":"neutral","sentiment_score":0.053802008274942636}],"sentiment":"neutral","sentiment_score":0.1204754708423501,"channel":0,"num_words":21,"start":4.48,"end":12.424875},{"sentences":[{"text":"No.","start":13.5199995,"end":13.759999,"sentiment":"negative","sentiment_score":-0.4761083126068115},{"text":"I think you've got the wrong number.","start":13.759999,"end":15.299999,"sentiment":"negative","sentiment_score":-0.586054014308112}],"sentiment":"negative","sentiment_score":-0.5723108015954494,"channel":1,"num_words":8,"start":13.5199995,"end":15.299999},{"sentences":[{"text":"Oh my.","start":15.844875,"end":16.244875,"sentiment":"neutral","sentiment_score":-0.085210882127285},{"text":"Okay.","start":16.244875,"end":16.564875,"sentiment":"neutral","sentiment_score":-0.028652913868427277},{"text":"Sorry.","start":16.564875,"end":16.884874,"sentiment":"neutral","sentiment_score":-0.021118897944688797},{"text":"No problem.","start":16.884874,"end":17.524876,"sentiment":"neutral","sentiment_score":0.16646337509155273},{"text":"Thank","start":17.524876,"end":17.764874,"sentiment":"positive","sentiment_score":0.4124058485031128}],"sentiment":"neutral","sentiment_score":0.07501986037407603,"channel":0,"num_words":7,"start":15.844875,"end":17.764874},{"sentences":[{"text":"Okay.","start":17.734875,"end":18.214876,"sentiment":"neutral","sentiment_score":0.33162105083465576}],"sentiment":"neutral","sentiment_score":0.33162105083465576,"channel":1,"num_words":1,"start":17.734875,"end":18.214876},{"sentences":[{"text":"you, ma'am.","start":17.764874,"end":18.324875,"sentiment":"positive","sentiment_score":0.4556533396244049}],"sentiment":"positive","sentiment_score":0.4556533396244049,"channel":0,"num_words":2,"start":17.764874,"end":18.324875},{"sentences":[{"text":"No","start":18.214876,"end":18.534876,"sentiment":"neutral","sentiment_score":0.214846670627594}],"sentiment":"neutral","sentiment_score":0.214846670627594,"channel":1,"num_words":1,"start":18.214876,"end":18.534876},{"sentences":[{"text":"Take","start":18.324875,"end":18.564875,"sentiment":"neutral","sentiment_score":0.2394188642501831}],"sentiment":"neutral","sentiment_score":0.2394188642501831,"channel":0,"num_words":1,"start":18.324875,"end":18.564875},{"sentences":[{"text":"problem.","start":18.534876,"end":18.934875,"sentiment":"neutral","sentiment_score":0.3158460259437561}],"sentiment":"neutral","sentiment_score":0.3158460259437561,"channel":1,"num_words":1,"start":18.534876,"end":18.934875},{"sentences":[{"text":"care.","start":18.564875,"end":19.064875,"sentiment":"neutral","sentiment_score":0.29598185420036316}],"sentiment":"neutral","sentiment_score":0.29598185420036316,"channel":0,"num_words":1,"start":18.564875,"end":19.064875},{"sentences":[{"text":"Thanks.","start":18.934875,"end":19.434875,"sentiment":"positive","sentiment_score":0.44891357421875},{"text":"Bye.","start":19.574875,"end":20.074875,"sentiment":"neutral","sentiment_score":0.1971026062965393}],"sentiment":"neutral","sentiment_score":0.32300809025764465,"channel":1,"num_words":2,"start":18.934875,"end":20.074875}]},"summary":{"result":"success","short":"A representative from Techno One Moment, named Fiona, calls and asks for Stephanie Smart. The customer, Miss Smart, tells Fiona that she has the wrong number and the call ends politely."},"intents":{"segments":[{"text":"I think you've got the wrong number. Oh my. Okay. Sorry.","start_word":29,"end_word":39,"intents":[{"intent":"Verify identity","confidence_score":0.032311007}]},{"text":"Bye.","start_word":51,"end_word":51,"intents":[{"intent":"End conversation","confidence_score":0.471247}]}]},"sentiments":{"segments":[{"text":"Hello. Fiona speaking. Hi, ma'am. Hello? Hello? Good afternoon. Yes. This is Abby from Techno One Moment in Springfield, Brisbane. Is this miss Stephanie Smart in Toy World?","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.1292147934436798},{"text":"No. I think you've got the wrong number.","start_word":28,"end_word":35,"sentiment":"negative","sentiment_score":-0.5706977844238281},{"text":"Oh my. Okay. Sorry. No problem.","start_word":36,"end_word":41,"sentiment":"neutral","sentiment_score":0.019824689254164696},{"text":"Thank Okay. you, ma'am.","start_word":42,"end_word":45,"sentiment":"positive","sentiment_score":0.4164520800113678},{"text":"No Take problem. care.","start_word":46,"end_word":49,"sentiment":"neutral","sentiment_score":0.27965354919433594},{"text":"Thanks.","start_word":50,"end_word":50,"sentiment":"positive","sentiment_score":0.44891357421875},{"text":"Bye.","start_word":51,"end_word":51,"sentiment":"neutral","sentiment_score":0.2620480954647064}],"average":{"sentiment":"neutral","sentiment_score":0.07276949015530673}}}}