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Good morning. I'm very well. Thank you. I have India India number, which I was having for more than a year, I think, long years. So I have international roaming packet also activated. Okay. So which is you can can you help me on this? Mhmm. Is it okay? 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Good morning. I'm very well. Thank you. I have India India number, which I was having for more than a year, I think, long years.\n\nSo I have international roaming packet also activated. Okay. So which is you can can you help me on this? Mhmm. Is it okay?\n\nAlright.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.14405936002731323},{"text":"Good morning.","start":9.36,"end":9.92,"sentiment":"positive","sentiment_score":0.47048045694828033},{"text":"I'm very well.","start":9.92,"end":10.559999,"sentiment":"positive","sentiment_score":0.6070365309715271},{"text":"Thank you.","start":10.559999,"end":11.3,"sentiment":"positive","sentiment_score":0.5749940872192383},{"text":"I have India India number, which I was having for more than a year, I think, long years.","start":13.28,"end":22.595,"sentiment":"neutral","sentiment_score":0.038125402914981045}],"sentiment":"neutral","sentiment_score":0.18239904975948426,"num_words":26,"start":5.3599997,"end":22.595},{"sentences":[{"text":"So I have international roaming packet also activated.","start":23.215,"end":25.715,"sentiment":"neutral","sentiment_score":0.034544581547379494},{"text":"Okay.","start":27.454998,"end":27.855,"sentiment":"neutral","sentiment_score":0.027099717408418655},{"text":"So which is you can can you help me on this?","start":27.855,"end":32.26,"sentiment":"neutral","sentiment_score":0.01701765888455239},{"text":"Mhmm.","start":49.215,"end":49.715,"sentiment":"neutral","sentiment_score":-0.06558944284915924},{"text":"Is it okay?","start":59.71,"end":60.69,"sentiment":"neutral","sentiment_score":-0.025052266816298168}],"sentiment":"neutral","sentiment_score":0.01457934892581155,"num_words":24,"start":23.215,"end":60.69},{"sentences":[{"text":"Alright.","start":62.27,"end":62.77,"sentiment":"neutral","sentiment_score":0.13257651031017303}],"sentiment":"neutral","sentiment_score":0.13257651031017303,"num_words":1,"start":62.27,"end":62.77}]}}]}],"paragraphs":{"transcript":"\nChannel 0: So much for calling your account. How may I help you today?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. How are you today?\n\nChannel 1: Good morning. I'm very well. Thank you. I have India\n\nChannel 0: Mhmm.\n\nChannel 1: India number, which I was having for more than a year, I think, long years. So I have international roaming packet also activated. Okay. So which is you can can you\n\nChannel 0: Yeah.\n\nChannel 1: help me on this?\n\nChannel 0: Yeah. I'm so sorry. You have reached a wrong phone number because this is Airtel Australia. What we do is to provide Internet services, mobile plan services. We don't cater any other phone number asides with Australian number.\n\nSo about your Indian phone number, you still\n\nChannel 1: Mhmm.\n\nChannel 0: need to contact your local network, which is Airtel Inja. It just so happened the same name, but we are a different separate entities.\n\nChannel 1: Is it okay?\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Okay. I appreciate your time anyway. Have a good one.","paragraphs":[{"sentences":[{"text":"So much for calling your account.","start":0.24,"end":2.02,"sentiment":"positive","sentiment_score":0.42372290293375653},{"text":"How may I help you today?","start":2.1599998,"end":3.54,"sentiment":"positive","sentiment_score":0.3912463088830312}],"sentiment":"positive","sentiment_score":0.40748460590839386,"channel":0,"num_words":12,"start":0.24,"end":3.54},{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.14405936002731323}],"sentiment":"neutral","sentiment_score":0.14405936002731323,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"Hi.","start":6.64,"end":7.12,"sentiment":"neutral","sentiment_score":0.26491600275039673},{"text":"Good morning.","start":7.12,"end":7.9199996,"sentiment":"positive","sentiment_score":0.42486341297626495},{"text":"How are you 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Airtel Australia.","start":33.440002,"end":37.14,"sentiment":"neutral","sentiment_score":-0.22388865302006403},{"text":"What we do is to provide Internet services, mobile plan services.","start":37.84,"end":41.78,"sentiment":"neutral","sentiment_score":-0.06336123597892848},{"text":"We don't cater any other phone number asides with Australian number.","start":42.545,"end":46.785,"sentiment":"neutral","sentiment_score":-0.1532586101781238}],"sentiment":"neutral","sentiment_score":-0.14364381467825488,"channel":0,"num_words":38,"start":32.48,"end":46.785},{"sentences":[{"text":"So about your Indian phone number, you 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The agent apologized for the mistake and informed the customer that they are a different company than Airtel Australia. The call ended with the agent thanking the customer for their time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"So much for calling your account. How may I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.4096314609050751},{"text":"Hello? Hi.","start_word":12,"end_word":13,"sentiment":"neutral","sentiment_score":0.20448768138885495},{"text":"Good morning. How are you today? Good morning. I'm very well. Thank you.","start_word":14,"end_word":26,"sentiment":"positive","sentiment_score":0.4945057928562164},{"text":"I have India Mhmm. India number, which I was having for more than a year, I think, long years. So I have international roaming packet also activated. Okay. So which is you can can you Yeah. help me on this? Yeah. I'm so sorry. You have reached a wrong phone number because this is Airtel Australia. What we do is to provide Internet services, mobile plan services. We don't cater any other phone number asides with Australian number. So about your Indian phone number, you still Mhmm. need to contact your local network, which is Airtel Inja. It just so happened the same name, but we are a different separate entities. Is it okay? Yeah. Alright. Okay.","start_word":27,"end_word":143,"sentiment":"neutral","sentiment_score":-0.05005678907036781},{"text":"I appreciate your time anyway. Have a good one.","start_word":144,"end_word":152,"sentiment":"positive","sentiment_score":0.5724346041679382}],"average":{"sentiment":"neutral","sentiment_score":0.07228900132021068}}}}