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Good morning. Speaking Rain from.\n\nChannel 0: Good morning, Raymond. Ross here. Take home. How are you?\n\nChannel 1: Good. How are you, Ross?\n\nChannel 0: Doing good, buddy.\n\nChannel 1: Yeah.\n\nChannel 0: Raymond, actually,\n\nChannel 1: What's up?\n\nChannel 0: yeah, I'm just checking in if the order has been placed or not yet.\n\nChannel 1: Yeah. You have been placed.\n\nChannel 0: I yep.\n\nChannel 1: Why?\n\nChannel 0: I sent you the payment.\n\nChannel 1: Yesterday. Right?\n\nChannel 0: Yep.\n\nChannel 1: Give me a second. Still need from Adelaide. Right? Yeah. This have been dispatched today, this morning.\n\nSo you\n\nChannel 0: Okay.\n\nChannel 1: should yeah. From Adelaide.\n\nChannel 0: So the order\n\nChannel 1: Oh?\n\nChannel 0: hasn't placed. Right?\n\nChannel 1: No. No. The the order have been processed and dispatched this morning\n\nChannel 0: Okay.\n\nChannel 1: from Adelaide Warehouse.\n\nChannel 0: Alright.\n\nChannel 1: Your customer will receive it tomorrow.\n\nChannel 0: Tomorrow? Alright.\n\nChannel 1: Yes.\n\nChannel 0: So no worries. If you can share me the tracking details so I won't disturb you again and again then.\n\nChannel 1: Oh? Yeah. No. It's already dispatched. Don't worry.\n\nYeah. I'll send you the tracking detail. Oh, you your customer will receive it tomorrow. Okay?\n\nChannel 0: Yep. Okay. Alright. No worries. I'll ask him about the remaining 15, and I'll let you know about\n\nChannel 1: Yeah.\n\nChannel 0: the remaining\n\nChannel 1: Okay.\n\nChannel 0: 15.\n\nChannel 1: No problem.\n\nChannel 0: Alright.\n\nChannel 1: All good. 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The customer will receive the order and the agent will send tracking details to inform them. The call ends with the agent thanking the customer and saying they will update them later."},"intents":{"segments":[{"text":"yeah, I'm just checking in if the order has been placed or not yet. Yeah.","start_word":29,"end_word":43,"intents":[{"intent":"Check order status","confidence_score":0.42341056}]},{"text":"I sent you the payment. Yesterday. Right?","start_word":51,"end_word":57,"intents":[{"intent":"Receive payment","confidence_score":0.022502244}]},{"text":"If you can share me the tracking details so I won't disturb you again and again then. Oh?","start_word":119,"end_word":136,"intents":[{"intent":"Share tracking details","confidence_score":0.028679699}]},{"text":"If you can share me the tracking details so I won't disturb you again and again then. Oh? Yeah.","start_word":119,"end_word":137,"intents":[{"intent":"Send tracking details","confidence_score":0.25708693},{"intent":"Send tracking details","confidence_score":0.12732488}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Speaking Rain from.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.2171773761510849},{"text":"Good morning, Raymond. Ross here.","start_word":6,"end_word":10,"sentiment":"positive","sentiment_score":0.3809988796710968},{"text":"Take home. How are you?","start_word":11,"end_word":15,"sentiment":"neutral","sentiment_score":0.3082534074783325},{"text":"Good. How are you, Ross? Doing good, buddy.","start_word":16,"end_word":23,"sentiment":"positive","sentiment_score":0.4803653061389923},{"text":"Yeah. Raymond, actually, What's up? yeah, I'm just checking in if the order has been placed or not yet. Yeah. You have been placed. I yep. Why? I sent you the payment. Yesterday. Right? Yep. Give me a second. Still need from Adelaide. Right? Yeah. This have been dispatched today, this morning. So you Okay. should yeah. From Adelaide. So the order Oh? hasn't placed. Right? No. No. The the order have been processed and dispatched this morning Okay. from Adelaide Warehouse. Alright. Your customer will receive it tomorrow. Tomorrow? Alright. Yes. So no worries. If you can share me the tracking details so I won't disturb you again and again then. Oh? Yeah. No. It's already dispatched. Don't worry. Yeah. I'll send you the tracking detail. Oh, you your customer will receive it tomorrow. Okay? Yep. Okay. Alright. No worries. I'll ask him about the remaining 15, and I'll let you know about Yeah. the remaining Okay. 15. No problem. Alright.","start_word":24,"end_word":185,"sentiment":"neutral","sentiment_score":0.04140721634030342},{"text":"All good. Thanks. Thanks, Bye.","start_word":186,"end_word":190,"sentiment":"positive","sentiment_score":0.4093707203865051},{"text":"ma'am. Bye. Yes, ma'am.","start_word":191,"end_word":194,"sentiment":"neutral","sentiment_score":0.20945359766483307}],"average":{"sentiment":"neutral","sentiment_score":0.09929332611667124}}}}