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I just wanted to confirm your address because we're currently processing your the The U the new order for the new address. Is it 217217 Unit 217 Slash 2 Meredith Street.\n\nChannel 1: Yeah. Yeah. 217 Slash 21 Marriott\n\nChannel 0: Mhmm.\n\nChannel 1: Street. Mhmm.\n\nChannel 0: Okay. Let me just check. Got it. Okay. That's it.\n\nJust wanted to double check. Okay. We'll we'll be back to you once the order is successful. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.026949314400553703}],"sentiment":"neutral","sentiment_score":0.026949314400553703,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Yes.","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":0.12158675491809844},{"text":"Hello.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.17035800218582153},{"text":"Good afternoon.","start":4.08,"end":4.9,"sentiment":"positive","sentiment_score":0.4229661822319031},{"text":"This is Maureen from Airtel tech support.","start":4.96,"end":7.7,"sentiment":"neutral","sentiment_score":0.20140372216701508},{"text":"Am I speaking with Viet?","start":8.24,"end":9.78,"sentiment":"neutral","sentiment_score":0.11201917231082917}],"sentiment":"neutral","sentiment_score":0.1942374398931861,"channel":0,"num_words":16,"start":3.28,"end":9.78},{"sentences":[{"text":"Yeah.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.10854363441467284},{"text":"I just wanted to confirm your address because we're currently processing your the The U the new order for the new address.","start":11.92,"end":22.295,"sentiment":"neutral","sentiment_score":0.09166575985198672},{"text":"Is it 217217 Unit 217 Slash 2 Meredith Street.","start":23.555,"end":30.73,"sentiment":"neutral","sentiment_score":0.032097106592522726}],"sentiment":"neutral","sentiment_score":0.07543950970284641,"channel":0,"num_words":32,"start":11.679999,"end":30.73},{"sentences":[{"text":"Yeah.","start":30.89,"end":31.39,"sentiment":"neutral","sentiment_score":0.03468797355890274},{"text":"Yeah.","start":31.529999,"end":31.93,"sentiment":"neutral","sentiment_score":0.022963494062423703},{"text":"217 Slash 21 Marriott","start":31.93,"end":37.29,"sentiment":"neutral","sentiment_score":0.012945933267474174}],"sentiment":"neutral","sentiment_score":0.018239200115203857,"channel":1,"num_words":6,"start":30.89,"end":37.29},{"sentences":[{"text":"Mhmm.","start":37.27,"end":37.77,"sentiment":"neutral","sentiment_score":0.013272806070744991}],"sentiment":"neutral","sentiment_score":0.013272806070744991,"channel":0,"num_words":1,"start":37.27,"end":37.77},{"sentences":[{"text":"Street.","start":37.29,"end":37.79,"sentiment":"neutral","sentiment_score":0.0132377278059721},{"text":"Mhmm.","start":38.17,"end":38.67,"sentiment":"neutral","sentiment_score":0.023294948041439056}],"sentiment":"neutral","sentiment_score":0.018266337923705578,"channel":1,"num_words":2,"start":37.29,"end":38.67},{"sentences":[{"text":"Okay.","start":39.67,"end":40.17,"sentiment":"neutral","sentiment_score":0.058587729930877686},{"text":"Let me just check.","start":40.71,"end":47.015,"sentiment":"neutral","sentiment_score":0.04288583621382713},{"text":"Got it.","start":48.035,"end":48.594997,"sentiment":"neutral","sentiment_score":0.10270220041275024},{"text":"Okay.","start":48.594997,"end":48.835,"sentiment":"neutral","sentiment_score":0.1152433231472969},{"text":"That's it.","start":48.835,"end":49.475,"sentiment":"neutral","sentiment_score":0.14905141294002533}],"sentiment":"neutral","sentiment_score":0.08488816246390343,"channel":0,"num_words":10,"start":39.67,"end":49.475},{"sentences":[{"text":"Just wanted to double check.","start":49.475,"end":51.254997,"sentiment":"neutral","sentiment_score":0.1352616772055626},{"text":"Okay.","start":51.79894,"end":52.038937,"sentiment":"neutral","sentiment_score":0.25483131408691406},{"text":"We'll we'll be back to you once the order is successful.","start":52.038937,"end":55.818935,"sentiment":"positive","sentiment_score":0.39062158086083154},{"text":"Thank you.","start":56.43894,"end":57.178936,"sentiment":"positive","sentiment_score":0.6438539326190948},{"text":"Bye for now.","start":57.478935,"end":58.45894,"sentiment":"neutral","sentiment_score":0.31226690610249835}],"sentiment":"positive","sentiment_score":0.3387493487786163,"channel":0,"num_words":22,"start":49.475,"end":58.45894}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls to confirm a customer's address for a new order. The customer confirms the address and the representative confirms that the order will be processed soon. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to confirm your address because we're currently processing your the The U the new order for the new address. Is it 217217 Unit 217 Slash 2 Meredith Street. Yeah.","start_word":18,"end_word":49,"intents":[{"intent":"Confirm address","confidence_score":0.86283046},{"intent":"Check address","confidence_score":0.063675374}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10629802942276},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.40462785959243774},{"text":"This is Maureen from Airtel tech support. Am I speaking with Viet? Yeah. I just wanted to confirm your address because we're currently processing your the The U the new order for the new address. Is it 217217 Unit 217 Slash 2 Meredith Street. Yeah. Yeah. 217 Slash 21 Marriott Mhmm. Street. Mhmm. Okay. Let me just check. Got it. Okay. That's it. Just wanted to double check. Okay.","start_word":5,"end_word":73,"sentiment":"neutral","sentiment_score":0.08854444324970245},{"text":"We'll we'll be back to you once the order is successful. Thank you. Bye for now.","start_word":74,"end_word":89,"sentiment":"positive","sentiment_score":0.41126129031181335}],"average":{"sentiment":"neutral","sentiment_score":0.15095560601417057}}}}