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Or Yeah. Alright. Right. Well Okay. Can can you send or I know I'm really sorry to I'll ask this, but can can you send me an email at andrew@vigilance.ai? Is that okay with your child? Mhmm. Oh, yeah. That's my email. Alright. I really appreciate it, Charles. Thank you for working with MiMed. Hey. Have a great day. Bye bye. 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hi, Charles. It's Andrew from Vidilance dot ai. Have I caught you in a bad time? Oh, yeah. Well, we already spoke just a couple of days ago, and at the time, you were busy.\n\nSo, Charles, I I sent you an email with some information about Vigilance AI, and I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO. Alright. Nice. Oh, yeah. It's v I g I l e n s e dot a I.\n\nL e n s e dot a I. Oh, yeah. S for Sierra, e for echo, dot a I. Oh, yeah. Certainly.\n\nI can do that, Charles. I can send it right now. Alright. One moment, Charles. Go through.\n\nDo I have the is this still your email, charlespicara@scalingsolutions.com? Oh, so trials dot picar? Oh, I think that's why. Let me send it back. I did it right now.\n\nI think that's why you didn't receive the files. I'm sorry about that, mate. Okay. Yeah. Charles.\n\nPlease let me know if you have received it, Charles. Just sent it. Should be. How about now, Charles? No.\n\nAlready sent it. Did did you got a chance? Charles.picara@scalingsolutions.com. Is there a dot a union? Strange.\n\nStill didn't get it, mate? Is there another email where I can send it to, Charles? Or Yeah. Alright. Right.\n\nWell Okay. Can can you send or I know I'm really sorry to I'll ask this, but can can you send me an email at andrew@vigilance.ai? Is that okay with your child? Mhmm. Oh, yeah.\n\nThat's my email. Alright. I really appreciate it, Charles. Thank you for working with MiMed. Hey.\n\nHave a great day. Bye bye. Bye bye, Charles.","paragraphs":[{"sentences":[{"text":"Oh, hi, Charles.","start":3.28,"end":4.34,"sentiment":"neutral","sentiment_score":0.017801403688887756},{"text":"It's Andrew from Vidilance dot ai.","start":4.4,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.03506265735874573},{"text":"Have I caught you in a bad time?","start":6.3999996,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2165201734751463},{"text":"Oh, yeah.","start":12.635,"end":13.115,"sentiment":"neutral","sentiment_score":0.029216758906841278},{"text":"Well, we already spoke just a couple of days ago, and at the time, you were busy.","start":13.115,"end":18.335,"sentiment":"neutral","sentiment_score":-0.0940260586931425}],"sentiment":"neutral","sentiment_score":-0.08356640868199368,"num_words":36,"start":3.28,"end":18.335},{"sentences":[{"text":"So, Charles, I I sent you an email with some information about Vigilance AI, and I just wanted to follow-up to see if now might be a better time to 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Yeah. Something's great. It's Mike. What can I do for you? Bear with me for one second, man. I'm just looking for the email. I I don't see it here. Can I get you to spell spell the name of the company? Yep. V I g I l e and then what? Yeah. S f e as in s for s for Sierra, e for echo. Yeah. I'm not seeing it here, mate. It doesn't look like it's got through to my email. Can you send it through again, and then I can touch base when I've had a chance to review? Oh, child dot secara. There's a full stop in there. Yep. Yep. Nothing yet. Still nothing. No. It's still nothing, man. $99 a year. Yes. Still haven't got it, ma'am. No. That's the best one at this stage. But maybe give me your file. I'll send it to you, then you can just report. Sure. Soandrew@b I h g I l e n s e dot a I. Yep. Just sent. Okay. I gotta I gotta go, mate. But once you once you receive that, feel free to send something back, and then I'll touch base if we're interested. Easy. Thanks. Got it. Got it. I I gotta run. 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mate.","start":354.635,"end":356.075,"sentiment":"neutral","sentiment_score":0.049355762700239815},{"text":"But once you once you receive that, feel free to send something back, and then I'll touch base if we're interested.","start":356.075,"end":365.9209,"sentiment":"neutral","sentiment_score":0.10319800195949418},{"text":"Easy.","start":365.9209,"end":366.4209,"sentiment":"positive","sentiment_score":0.4369582533836365}],"sentiment":"neutral","sentiment_score":0.09914912127198712,"num_words":31,"start":351.49,"end":366.4209},{"sentences":[{"text":"Thanks.","start":366.7209,"end":367.2209,"sentiment":"positive","sentiment_score":0.4130788445472718},{"text":"Got it.","start":367.84088,"end":368.08087,"sentiment":"neutral","sentiment_score":0.2944003939628601},{"text":"Got it.","start":368.08087,"end":368.4809,"sentiment":"neutral","sentiment_score":0.1947988197207451},{"text":"I I gotta 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It's Andrew from Vidilance dot ai. Have I caught you in a bad time?\n\nChannel 1: Yeah. Something's great. It's Mike. What can I do for you?\n\nChannel 0: Oh, yeah. Well, we already spoke just a couple of days ago, and at the time, you were busy. So, Charles, I I sent you an email with some information about Vigilance AI, and I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.\n\nChannel 1: Bear with me for one second, man. I'm just looking for the email.\n\nChannel 0: Alright. Nice.\n\nChannel 1: I I don't see it here. Can I get you to spell spell the name of the company?\n\nChannel 0: Oh, yeah. It's v I g\n\nChannel 1: Yep.\n\nChannel 0: I l e n s e dot a I.\n\nChannel 1: V I g I l e and then what?\n\nChannel 0: L e n\n\nChannel 1: Yeah.\n\nChannel 0: s e\n\nChannel 1: S\n\nChannel 0: dot\n\nChannel 1: f e\n\nChannel 0: a\n\nChannel 1: as\n\nChannel 0: I.\n\nChannel 1: in s for s for Sierra, e for echo.\n\nChannel 0: Oh, yeah. S for Sierra, e for echo, dot a I.\n\nChannel 1: Yeah. I'm not seeing it here, mate. It doesn't look like it's got through to my email. Can you send it through again, and then I can touch base when I've had a chance to review?\n\nChannel 0: Oh, yeah. Certainly. I can do that, Charles. I can send it right now. Alright.\n\nOne moment, Charles. Go through. Do I have the is this still your email, charlespicara@scalingsolutions.com?\n\nChannel 1: Oh, child dot secara. There's a full stop in there.\n\nChannel 0: Oh, so trials dot picar?\n\nChannel 1: Yep.\n\nChannel 0: Oh, I think that's why. Let me send it back. I did it right now. I think that's why you didn't receive the files. I'm sorry about that, mate.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Yeah. Charles. Please let me know if you have received it, Charles. Just sent it.\n\nChannel 1: Nothing yet.\n\nChannel 0: Should be. How about now, Charles?\n\nChannel 1: Still nothing.\n\nChannel 0: No. Already sent it. Did did you got a chance?\n\nChannel 1: No. It's still nothing, man.\n\nChannel 0: Charles.picara@scalingsolutions.com. Is there a dot a union?\n\nChannel 1: $99 a year.\n\nChannel 0: Strange. Still didn't get it, mate?\n\nChannel 1: Yes. Still haven't got it, ma'am.\n\nChannel 0: Is there another email where I can send it to, Charles? Or\n\nChannel 1: No. That's the best one at this stage. But maybe\n\nChannel 0: Yeah.\n\nChannel 1: give me your file. I'll send it to you, then you can just\n\nChannel 0: Alright. Right. Well\n\nChannel 1: report.\n\nChannel 0: Okay. Can can you send or I know I'm really sorry to I'll ask this, but can can you send me an email at andrew@vigilance.ai? Is that okay with your child?\n\nChannel 1: Sure. Soandrew@b\n\nChannel 0: Mhmm.\n\nChannel 1: I h g I l e n s e dot a I.\n\nChannel 0: Oh, yeah. That's my email.\n\nChannel 1: Yep. Just sent. Okay. I gotta I gotta go, mate. But once you once you receive that, feel free to send something back, and then I'll touch base\n\nChannel 0: Alright. I\n\nChannel 1: if\n\nChannel 0: really appreciate\n\nChannel 1: we're\n\nChannel 0: it, Charles. Thank\n\nChannel 1: interested.\n\nChannel 0: you for working\n\nChannel 1: Easy.\n\nChannel 0: with MiMed.\n\nChannel 1: Thanks.\n\nChannel 0: Hey. Have a great day.\n\nChannel 1: Got it. Got\n\nChannel 0: Bye\n\nChannel 1: it.\n\nChannel 0: bye.\n\nChannel 1: I I gotta run. Thank you for your time.\n\nChannel 0: Bye bye, Charles.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.007965750060975552}],"sentiment":"neutral","sentiment_score":0.007965750060975552,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Oh, hi, Charles.","start":3.28,"end":4.34,"sentiment":"neutral","sentiment_score":0.017801403688887756},{"text":"It's Andrew from Vidilance dot ai.","start":4.4,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.03506265735874573},{"text":"Have I caught you in a bad time?","start":6.3999996,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2165201734751463}],"sentiment":"neutral","sentiment_score":-0.08637536662247251,"channel":0,"num_words":17,"start":3.28,"end":8.18},{"sentences":[{"text":"Yeah.","start":9.12,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.26935869455337524},{"text":"Something's 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CTO.","start":18.555,"end":30.03,"sentiment":"neutral","sentiment_score":0.08184728112358314}],"sentiment":"neutral","sentiment_score":0.028483353169827627,"channel":0,"num_words":58,"start":12.635,"end":30.03},{"sentences":[{"text":"Bear with me for one second, man.","start":32.01,"end":33.45,"sentiment":"neutral","sentiment_score":-0.057409360472645075},{"text":"I'm just looking for the email.","start":33.45,"end":34.67,"sentiment":"neutral","sentiment_score":-0.04524473721782366}],"sentiment":"neutral","sentiment_score":-0.05179491897041981,"channel":1,"num_words":13,"start":32.01,"end":34.67},{"sentences":[{"text":"Alright.","start":35.53,"end":36.03,"sentiment":"neutral","sentiment_score":0.10511256754398346},{"text":"Nice.","start":36.33,"end":36.83,"sentiment":"neutral","sentiment_score":0.15599215030670166}],"sentiment":"neutral","sentiment_score":0.13055235892534256,"channel":0,"num_words":2,"start":35.53,"end":36.83},{"sentences":[{"text":"I I don't see it here.","start":37.61,"end":38.73,"sentiment":"neutral","sentiment_score":-0.13877740502357483},{"text":"Can I get you to spell spell the name of the company?","start":38.73,"end":41.685,"sentiment":"neutral","sentiment_score":-0.05225406618167957}],"sentiment":"neutral","sentiment_score":-0.08109517912897798,"channel":1,"num_words":18,"start":37.61,"end":41.685},{"sentences":[{"text":"Oh, yeah.","start":42.345,"end":42.665,"sentiment":"neutral","sentiment_score":-0.01353256031870842},{"text":"It's v I g","start":42.665,"end":44.285004,"sentiment":"neutral","sentiment_score":-0.01063600112684071}],"sentiment":"neutral","sentiment_score":-0.01160152085746328,"channel":0,"num_words":6,"start":42.345,"end":44.285004},{"sentences":[{"text":"Yep.","start":45.765,"end":46.265,"sentiment":"neutral","sentiment_score":-0.012014241889119148}],"sentiment":"neutral","sentiment_score":-0.012014241889119148,"channel":1,"num_words":1,"start":45.765,"end":46.265},{"sentences":[{"text":"I l e n s e dot 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e","start":66.46,"end":66.86,"sentiment":"neutral","sentiment_score":-0.014426941983401775}],"sentiment":"neutral","sentiment_score":-0.014426941983401775,"channel":1,"num_words":2,"start":66.46,"end":66.86},{"sentences":[{"text":"a","start":66.700005,"end":66.94,"sentiment":"neutral","sentiment_score":-0.020215943455696102}],"sentiment":"neutral","sentiment_score":-0.020215943455696102,"channel":0,"num_words":1,"start":66.700005,"end":66.94},{"sentences":[{"text":"as","start":66.86,"end":67.02,"sentiment":"neutral","sentiment_score":-0.02430400811135769}],"sentiment":"neutral","sentiment_score":-0.02430400811135769,"channel":1,"num_words":1,"start":66.86,"end":67.02},{"sentences":[{"text":"I.","start":66.94,"end":67.44,"sentiment":"neutral","sentiment_score":-0.027834437787532806}],"sentiment":"neutral","sentiment_score":-0.027834437787532806,"channel":0,"num_words":1,"start":66.94,"end":67.44},{"sentences":[{"text":"in s for s for Sierra, e for 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now.","start":85.490005,"end":87.270004,"sentiment":"neutral","sentiment_score":0.09709599489967029},{"text":"Alright.","start":91.97,"end":92.47,"sentiment":"neutral","sentiment_score":0.06275217235088348}],"sentiment":"neutral","sentiment_score":0.10634750090539455,"channel":0,"num_words":15,"start":83.25,"end":92.47},{"sentences":[{"text":"One moment, Charles.","start":92.61,"end":93.91,"sentiment":"neutral","sentiment_score":0.04381104310353597},{"text":"Go through.","start":98.955,"end":99.695,"sentiment":"neutral","sentiment_score":0.033841063268482685},{"text":"Do I have the is this still your email, charlespicara@scalingsolutions.com?","start":100.395,"end":108.335,"sentiment":"neutral","sentiment_score":-0.0029899539425969125}],"sentiment":"neutral","sentiment_score":0.011281047761440278,"channel":0,"num_words":15,"start":92.61,"end":108.335},{"sentences":[{"text":"Oh, child dot secara.","start":108.375,"end":109.655,"sentiment":"neutral","sentiment_score":-0.02023610263131559},{"text":"There's a full stop in there.","start":109.655,"end":111.115,"sentiment":"neutral","sentiment_score":-0.07946156213680904}],"sentiment":"neutral","sentiment_score":-0.055771378334611654,"channel":1,"num_words":10,"start":108.375,"end":111.115},{"sentences":[{"text":"Oh, so trials dot picar?","start":114.09,"end":116.35,"sentiment":"neutral","sentiment_score":-0.008957992121577264}],"sentiment":"neutral","sentiment_score":-0.008957992121577264,"channel":0,"num_words":5,"start":114.09,"end":116.35},{"sentences":[{"text":"Yep.","start":117.2,"end":117.7,"sentiment":"neutral","sentiment_score":-0.008293282240629196}],"sentiment":"neutral","sentiment_score":-0.008293282240629196,"channel":1,"num_words":1,"start":117.2,"end":117.7},{"sentences":[{"text":"Oh, I think that's why.","start":119.21,"end":120.99,"sentiment":"neutral","sentiment_score":-0.1088443249464035},{"text":"Let me send it back.","start":121.21,"end":122.67,"sentiment":"neutral","sentiment_score":-0.048781389370560646},{"text":"I did it right now.","start":126.395004,"end":127.855,"sentiment":"neutral","sentiment_score":-0.04533120021224022},{"text":"I think that's why you didn't receive the files.","start":136.38,"end":141.82,"sentiment":"neutral","sentiment_score":-0.2233333471748564},{"text":"I'm sorry about that, mate.","start":141.82,"end":143.28,"sentiment":"neutral","sentiment_score":-0.3106427311897278}],"sentiment":"neutral","sentiment_score":-0.1578620121782196,"channel":0,"num_words":29,"start":119.21,"end":143.28},{"sentences":[{"text":"Yep.","start":143.2,"end":143.7,"sentiment":"neutral","sentiment_score":-0.005181377287954092}],"sentiment":"neutral","sentiment_score":-0.005181377287954092,"channel":1,"num_words":1,"start":143.2,"end":143.7},{"sentences":[{"text":"Okay.","start":147.5,"end":148.0,"sentiment":"neutral","sentiment_score":0.024662265554070473},{"text":"Yeah.","start":148.22,"end":148.72,"sentiment":"neutral","sentiment_score":0.03820653259754181},{"text":"Charles.","start":160.245,"end":160.745,"sentiment":"neutral","sentiment_score":0.03663879260420799},{"text":"Please let me know if you have received it, Charles.","start":160.965,"end":163.06499,"sentiment":"neutral","sentiment_score":0.05115726441144943},{"text":"Just sent it.","start":166.09,"end":167.23,"sentiment":"neutral","sentiment_score":0.0190679586182038}],"sentiment":"neutral","sentiment_score":0.041767756920307875,"channel":0,"num_words":16,"start":147.5,"end":167.23},{"sentences":[{"text":"Nothing yet.","start":170.06,"end":170.96,"sentiment":"neutral","sentiment_score":-0.0762026458978653}],"sentiment":"neutral","sentiment_score":-0.0762026458978653,"channel":1,"num_words":2,"start":170.06,"end":170.96},{"sentences":[{"text":"Should be.","start":183.595,"end":184.495,"sentiment":"neutral","sentiment_score":-0.03582964837551117},{"text":"How about now, Charles?","start":203.67,"end":204.89,"sentiment":"neutral","sentiment_score":-0.004609223920851946}],"sentiment":"neutral","sentiment_score":-0.01501603207240502,"channel":0,"num_words":6,"start":183.595,"end":204.89},{"sentences":[{"text":"Still 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man.","start":236.79,"end":238.17,"sentiment":"neutral","sentiment_score":-0.16302186995744705}],"sentiment":"neutral","sentiment_score":-0.15809671878814696,"channel":1,"num_words":5,"start":236.70999,"end":238.17},{"sentences":[{"text":"Charles.picara@scalingsolutions.com.","start":268.855,"end":275.815,"sentiment":"neutral","sentiment_score":-0.008134300820529461},{"text":"Is there a dot a union?","start":275.815,"end":277.515,"sentiment":"neutral","sentiment_score":-0.014411008761574825}],"sentiment":"neutral","sentiment_score":-0.013514336198568344,"channel":0,"num_words":7,"start":268.855,"end":277.515},{"sentences":[{"text":"$99 a 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I gotta run.","start":368.4809,"end":369.28088,"sentiment":"neutral","sentiment_score":0.13520427979528904},{"text":"Thank you for your time.","start":369.28088,"end":370.34088,"sentiment":"positive","sentiment_score":0.44012919068336487}],"sentiment":"neutral","sentiment_score":0.30460700806644225,"channel":1,"num_words":9,"start":368.4809,"end":370.34088},{"sentences":[{"text":"Bye bye, Charles.","start":371.35,"end":372.33,"sentiment":"neutral","sentiment_score":0.05935133248567581}],"sentiment":"neutral","sentiment_score":0.05935133248567581,"channel":0,"num_words":3,"start":371.35,"end":372.33}]},"summary":{"result":"success","short":"An agent from Vidilance dot tet calls a customer named Charles to follow up on an email they had sent earlier. The agent asks Charles to send an email to the company's email address and mentions a trial period for their AI technology. The agent apologizes for not receiving the email and promises to follow up once they receive it."},"intents":{"segments":[{"text":"Well, we already spoke just a couple of days ago, and at the time, you were busy. So, Charles, I I sent you an email with some information about Vigilance AI, and I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start_word":31,"end_word":86,"intents":[{"intent":"Schedule demo with cto","confidence_score":0.54283553}]},{"text":"Let me send it back. I did it right now.","start_word":265,"end_word":274,"intents":[{"intent":"Send file","confidence_score":0.58259577},{"intent":"Send file","confidence_score":0.22927226}]},{"text":"Can can you send or I know I'm really sorry to I'll ask this, but can can you send me an email at andrew@vigilance.ai? Is that okay with your child? Sure.","start_word":394,"end_word":424,"intents":[{"intent":"Give email address","confidence_score":0.0008690914}]},{"text":"I h g I l e n s e dot a I. Oh, yeah.","start_word":427,"end_word":440,"intents":[{"intent":"Reach out to carl","confidence_score":0.000003822183},{"intent":"Contact carl","confidence_score":0.022624435}]},{"text":"Got Bye it. bye. I I gotta run. Thank you for your time.","start_word":496,"end_word":508,"intents":[{"intent":"End conversation","confidence_score":0.14895158}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Charles. It's Andrew from Vidilance dot ai. Have I caught you in a bad time? Yeah.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.0324096605181694},{"text":"Something's great. It's Mike.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.4932868182659149},{"text":"What can I do for you? Oh, yeah. Well, we already spoke just a couple of days ago, and at the time, you were busy. So, Charles, I I sent you an email with some information about Vigilance AI, and I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO. Bear with me for one second, man. I'm just looking for the email. Alright. Nice. I I don't see it here. Can I get you to spell spell the name of the company? Oh, yeah. It's v I g Yep. I l e n s e dot a I. V I g I l e and then what? L e n Yeah. s e S dot f e a as I. in s for s for Sierra, e for echo. Oh, yeah. S for Sierra, e for echo, dot a I. Yeah. I'm not seeing it here, mate. It doesn't look like it's got through to my email. Can you send it through again, and then I can touch base when I've had a chance to review? Oh, yeah. Certainly. I can do that, Charles. I can send it right now. Alright. One moment, Charles. Go through. Do I have the is this still your email, charlespicara@scalingsolutions.com? Oh, child dot secara. There's a full stop in there. Oh, so trials dot picar? Yep. Oh, I think that's why. Let me send it back. I did it right now. I think that's why you didn't receive the files. I'm sorry about that, mate. Yep. Okay. Yeah. Charles. Please let me know if you have received it, Charles. Just sent it. Nothing yet. Should be. How about now, Charles? Still nothing. No. Already sent it. Did did you got a chance? No. It's still nothing, man. Charles.picara@scalingsolutions.com. Is there a dot a union? $99 a year. Strange. Still didn't get it, mate? Yes. Still haven't got it, ma'am. Is there another email where I can send it to, Charles? Or No. That's the best one at this stage. But maybe Yeah. give me your file. I'll send it to you, then you can just Alright. Right. Well report. Okay. Can can you send or I know I'm really sorry to I'll ask this, but can can you send me an email at andrew@vigilance.ai? Is that okay with your child? Sure. Soandrew@b Mhmm. I h g I l e n s e dot a I. Oh, yeah. That's my email. Yep. Just sent. Okay. I gotta I gotta go, mate. But once you once you receive that, feel free to send something back, and then I'll touch base Alright.","start_word":23,"end_word":472,"sentiment":"neutral","sentiment_score":-0.02216445370887717},{"text":"I if really appreciate we're it, Charles. Thank interested. you for working Easy. with MiMed. Thanks. Hey. Have a great day.","start_word":473,"end_word":493,"sentiment":"positive","sentiment_score":0.4117177128791809},{"text":"Got it. Got Bye it. bye. I I gotta run.","start_word":494,"end_word":503,"sentiment":"neutral","sentiment_score":0.18918515741825104},{"text":"Thank you for your time.","start_word":504,"end_word":508,"sentiment":"positive","sentiment_score":0.470278263092041},{"text":"Bye bye, Charles.","start_word":509,"end_word":511,"sentiment":"neutral","sentiment_score":0.12932495772838593}],"average":{"sentiment":"neutral","sentiment_score":0.009946665883491544}}}}