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Bye for now.\n\nChannel 1: Alright.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.190617173910141},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.43663401901721954},{"text":"This is Lorraine from Erdo tech support.","start":3.6,"end":6.02,"sentiment":"neutral","sentiment_score":0.28093039989471436}],"sentiment":"neutral","sentiment_score":0.30303980112075807,"channel":0,"num_words":10,"start":1.92,"end":6.02},{"sentences":[{"text":"Hi, Ryan.","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":0.140257366001606},{"text":"It's 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modem.","start":9.679999,"end":14.98,"sentiment":"neutral","sentiment_score":0.07240307331085205}],"sentiment":"neutral","sentiment_score":0.07240307331085205,"channel":1,"num_words":10,"start":9.679999,"end":14.98},{"sentences":[{"text":"Mhmm.","start":16.154999,"end":16.654999,"sentiment":"neutral","sentiment_score":-0.07085537165403366}],"sentiment":"neutral","sentiment_score":-0.07085537165403366,"channel":0,"num_words":1,"start":16.154999,"end":16.654999},{"sentences":[{"text":"I'm just not sure on how to access the web interface part of it.","start":17.055,"end":21.715,"sentiment":"neutral","sentiment_score":-0.24574370150055205}],"sentiment":"neutral","sentiment_score":-0.24574370150055205,"channel":1,"num_words":14,"start":17.055,"end":21.715},{"sentences":[{"text":"Okay.","start":22.555,"end":23.035,"sentiment":"neutral","sentiment_score":0.032826751470565796},{"text":"So, actually, we're we're going to send you an email shortly regarding the full instruction on how to access your router and establish the connection with the PPPoE configuration.","start":23.035,"end":38.39,"sentiment":"neutral","sentiment_score":0.10689770610168062}],"sentiment":"neutral","sentiment_score":0.10442867428064347,"channel":0,"num_words":30,"start":22.555,"end":38.39},{"sentences":[{"text":"Oh, yep.","start":39.9,"end":40.635,"sentiment":"neutral","sentiment_score":0.10619701817631721}],"sentiment":"neutral","sentiment_score":0.10619701817631721,"channel":1,"num_words":2,"start":39.9,"end":40.635},{"sentences":[{"text":"Yeah.","start":41.09,"end":41.325,"sentiment":"neutral","sentiment_score":0.08202265948057175}],"sentiment":"neutral","sentiment_score":0.08202265948057175,"channel":0,"num_words":1,"start":41.09,"end":41.325},{"sentences":[{"text":"Just use the username and password.","start":41.515,"end":43.375,"sentiment":"neutral","sentiment_score":0.07057195343077183}],"sentiment":"neutral","sentiment_score":0.07057195343077183,"channel":1,"num_words":6,"start":41.515,"end":43.375},{"sentences":[{"text":"Mhmm.","start":44.285,"end":44.785,"sentiment":"neutral","sentiment_score":0.05845334380865097},{"text":"Yeah.","start":44.845,"end":45.325,"sentiment":"neutral","sentiment_score":0.10231345146894456}],"sentiment":"neutral","sentiment_score":0.08038339763879776,"channel":0,"num_words":2,"start":44.285,"end":45.325},{"sentences":[{"text":"That's","start":44.875,"end":45.035,"sentiment":"neutral","sentiment_score":0.12094998359680176}],"sentiment":"neutral","sentiment_score":0.12094998359680176,"channel":1,"num_words":1,"start":44.875,"end":45.035},{"sentences":[{"text":"Including that one.","start":45.325,"end":46.625,"sentiment":"neutral","sentiment_score":0.11221613486607869},{"text":"We'll send the full instruction via email shortly.","start":47.325,"end":50.065002,"sentiment":"neutral","sentiment_score":0.16436867415905}],"sentiment":"neutral","sentiment_score":0.150145254351876,"channel":0,"num_words":11,"start":45.325,"end":50.065002},{"sentences":[{"text":"Yep.","start":50.795,"end":51.295,"sentiment":"neutral","sentiment_score":0.18911397457122803}],"sentiment":"neutral","sentiment_score":0.18911397457122803,"channel":1,"num_words":1,"start":50.795,"end":51.295},{"sentences":[{"text":"Okay.","start":52.445,"end":52.945,"sentiment":"neutral","sentiment_score":0.3248693645000458},{"text":"Thank you.","start":53.005,"end":53.565002,"sentiment":"positive","sentiment_score":0.5827244520187378},{"text":"Bye for now.","start":53.565002,"end":54.465,"sentiment":"positive","sentiment_score":0.3901205062866211}],"sentiment":"positive","sentiment_score":0.44344663123289746,"channel":0,"num_words":6,"start":52.445,"end":54.465},{"sentences":[{"text":"Alright.","start":54.394997,"end":54.894997,"sentiment":"neutral","sentiment_score":0.1557939201593399}],"sentiment":"neutral","sentiment_score":0.1557939201593399,"channel":1,"num_words":1,"start":54.394997,"end":54.894997}]},"summary":{"result":"success","short":"Lourence from Erdo tech support answers a call from Ryan. She tells him that she received a text message about setting up the modem and is not sure how to access the web interface part. Lorraine will send an email with the full instructions on how to access his router and establish the connection with the PPoverE configuration."},"intents":{"segments":[{"text":"I've just received the text message about setting up the modem.","start_word":15,"end_word":25,"intents":[{"intent":"Set up modem","confidence_score":0.71495473}]},{"text":"So, actually, we're we're going to send you an email shortly regarding the full instruction on how to access your router and establish the connection with the PPPoE configuration. Oh, yep.","start_word":42,"end_word":72,"intents":[{"intent":"Send email","confidence_score":0.23340943},{"intent":"Send instruction via email","confidence_score":0.044996597}]},{"text":"Just use the username and password. Mhmm. Yeah.","start_word":74,"end_word":81,"intents":[{"intent":"Use username and password","confidence_score":0.18343411}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.190617173910141},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4197799861431122},{"text":"This is Lorraine from Erdo tech support. Hi, Ryan. It's Tom. Yes. I've just received the text message about setting up the modem. Mhmm. I'm just not sure on how to access the web interface part of it. Okay. So, actually, we're we're going to send you an email shortly regarding the full instruction on how to access your router and establish the connection with the PPPoE configuration. Oh, yep. Yeah. Just use the username and password. Mhmm. Yeah. That's Including that one. We'll send the full instruction via email shortly. Yep. Okay.","start_word":3,"end_word":95,"sentiment":"neutral","sentiment_score":0.07353842258453369},{"text":"Thank you. Bye for now.","start_word":96,"end_word":100,"sentiment":"positive","sentiment_score":0.4617947041988373},{"text":"Alright.","start_word":101,"end_word":101,"sentiment":"neutral","sentiment_score":0.20727992057800293}],"average":{"sentiment":"neutral","sentiment_score":0.10360230739761447}}}}