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Do you have two minutes with me? Perfect. Mate, just before I jump into it, I do apologize. Just gonna double check security because it is sensitive information. Are you okay to confirm date of birth and address, please? Damn. You're getting quicker and quicker at that every time. Thank you so much for that. Absolutely. I've, I reached out to QC just to give them a bit of an update, so that's all good. I've just let Shauna know what's what's going on and some updates there. I think I may have pinpointed the issue. The bank account being registered with the tax office, potentially. Do you recall at all getting set up with a bank account initially when the SMSF got set up besides this Macquarie one that we were doing? Perfect. Perfect. Perfect. Perfect. Do you have a few minutes to call the ATO for me by any chance? Yeah. No. That's okay. I did just try their number before. It didn't seem too bad, but it might be like a tomorrow morning kind of thing because it's always quicker in the morning. 8AM to 6PM, and I know that daylight savings has just clicked off, so that should be pretty good. No. That's okay because they can do most of this confirmation over the phone. Yeah. No. Everything that that's registered with them, because I double checked the ATO registry for the Superfund and the ASIC registry for the company, and all the details match up perfectly. The bank account's correct. Everything's correct. Even your tax file number, date of birth, everything's double checked. And this is the only thing I can think of is it may not be linked. The ATO may not have ticked an open box on the bank account. So there do you have a pen and paper handy? Because I think this is the only thing that's holding all three of the rollovers back, and I think we figured it out. So the number is 131020. And you know that proof of balance bank balance document you sent us from Macquarie? It's got the account name, BSP, and account number on it. That should be all that you need besides identifying yourself for that kind of thing. Yeah. So if you call the ATO and say, hey. I'm just trying to do a rollover to my SMSF. There was a flag that the bank account for the SMSF may not be registered with you guys. I have all the details in front of me and see if they can help you there. Easy done. And there's also, like, an online register that QC have access to as the sort of registered tax agents. So they may be able to do it as well. I'm just thinking just to cover all bases, if someone can just double check that last piece of info, we should be pretty well done. No. So what it would be is because it's all done through SuperStream these days, if Australian Super is hitting the rollover button through the government system, if that's bouncing back, they're assuming one of the details is incorrect. But if the ATO haven't given a checkbox on the bank, then they won't let the money go through. Yeah. It would literally just be like a a callback to Australian Super just saying, hey. Can you just initiate it again? I double checked the ATO, and they had to put up an open on the account. Yeah. Yep. So when everything was registered and QC confirmed it all, that's all registered with the ATO. So I've double checked all of that, and that's coming straight through the government systems that I certified personally. Perhaps, but I did reach out to Chris as well, the big bosses, just let him know what was going on. There's no point reaching out if if that's the thing, and they've got the ability to hit a button and let it flow through. So once that's done, it comes through. It takes a couple of days. Everyone's happy. No worries at all. Anything that comes through with your name on it, I open it straight away. Fantastic. I can't wait. Thanks so much for that, Mark. And I'll let you know as soon as I hear back from QC in the morning. Cheers. 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Tommy here from. How are you doing? I'm living the dream so far. I've got about 24 pages of documents printed out in front of me.\n\nJust double checking every I and t. Do you have two minutes with me? Perfect. Mate, just before I jump into it, I do apologize. Just gonna double check security because it is sensitive information.\n\nAre you okay to confirm date of birth and address, please? Damn. You're getting quicker and quicker at that every time. Thank you so much for that. Absolutely.\n\nI've, I reached out to QC just to give them a bit of an update, so that's all good. I've just let Shauna know what's what's going on and some updates there. I think I may have pinpointed the issue. The bank account being registered with the tax office, potentially. Do you recall at all getting set up with a bank account initially when the SMSF got set up besides this Macquarie one that we were doing?\n\nPerfect. Perfect. Perfect. Perfect. Do you have a few minutes to call the ATO for me by any chance?\n\nYeah. No. That's okay. I did just try their number before. It didn't seem too bad, but it might be like a tomorrow morning kind of thing because it's always quicker in the morning.\n\n8AM to 6PM, and I know that daylight savings has just clicked off, so that should be pretty good. No. That's okay because they can do most of this confirmation over the phone. Yeah. No.\n\nEverything that that's registered with them, because I double checked the ATO registry for the Superfund and the ASIC registry for the company, and all the details match up perfectly. The bank account's correct. Everything's correct. Even your tax file number, date of birth, everything's double checked. And this is the only thing I can think of is it may not be linked.\n\nThe ATO may not have ticked an open box on the bank account. So there do you have a pen and paper handy? Because I think this is the only thing that's holding all three of the rollovers back, and I think we figured it out. So the number is 131020. And you know that proof of balance bank balance document you sent us from Macquarie?\n\nIt's got the account name, BSP, and account number on it. That should be all that you need besides identifying yourself for that kind of thing. Yeah. So if you call the ATO and say, hey. I'm just trying to do a rollover to my SMSF.\n\nThere was a flag that the bank account for the SMSF may not be registered with you guys. I have all the details in front of me and see if they can help you there. Easy done. And there's also, like, an online register that QC have access to as the sort of registered tax agents. So they may be able to do it as well.\n\nI'm just thinking just to cover all bases, if someone can just double check that last piece of info, we should be pretty well done. No. So what it would be is because it's all done through SuperStream these days, if Australian Super is hitting the rollover button through the government system, if that's bouncing back, they're assuming one of the details is incorrect. But if the ATO haven't given a checkbox on the bank, then they won't let the money go through. Yeah.\n\nIt would literally just be like a a callback to Australian Super just saying, hey. Can you just initiate it again? I double checked the ATO, and they had to put up an open on the account. Yeah. Yep.\n\nSo when everything was registered and QC confirmed it all, that's all registered with the ATO. So I've double checked all of that, and that's coming straight through the government systems that I certified personally. Perhaps, but I did reach out to Chris as well, the big bosses, just let him know what was going on. There's no point reaching out if if that's the thing, and they've got the ability to hit a button and let it flow through. So once that's done, it comes through.\n\nIt takes a couple of days. Everyone's happy. No worries at all. Anything that comes through with your name on it, I open it straight away. Fantastic.\n\nI can't wait. Thanks so much for that, Mark. And I'll let you know as soon as I hear back from QC in the morning. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Mark.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08495847135782242},{"text":"Tommy here from.","start":3.12,"end":4.1,"sentiment":"neutral","sentiment_score":0.1478103498617808},{"text":"How are you doing?","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.1870555803179741},{"text":"I'm living the dream so far.","start":6.8799996,"end":8.48,"sentiment":"positive","sentiment_score":0.7364192406336466},{"text":"I've got about 24 pages of documents printed out in front of me.","start":8.48,"end":12.559999,"sentiment":"neutral","sentiment_score":0.19614713925581712}],"sentiment":"neutral","sentiment_score":0.2974999488464424,"num_words":28,"start":2.6399999,"end":12.559999},{"sentences":[{"text":"Just double checking every I and t.","start":12.559999,"end":15.455,"sentiment":"neutral","sentiment_score":0.0965290537902287},{"text":"Do you have two minutes with me?","start":15.455,"end":16.995,"sentiment":"neutral","sentiment_score":0.056101493537425995},{"text":"Perfect.","start":18.655,"end":19.155,"sentiment":"positive","sentiment_score":0.36374080181121826},{"text":"Mate, just before I jump into it, I do apologize.","start":19.295,"end":21.475,"sentiment":"neutral","sentiment_score":-0.009660112857818603},{"text":"Just gonna double check security because it is sensitive information.","start":21.535,"end":24.675,"sentiment":"neutral","sentiment_score":-0.07537468187510968}],"sentiment":"neutral","sentiment_score":0.016623048165014812,"num_words":35,"start":12.559999,"end":24.675},{"sentences":[{"text":"Are you okay to confirm date of birth and address, please?","start":24.975,"end":27.955,"sentiment":"neutral","sentiment_score":0.03836809115653688},{"text":"Damn.","start":33.829998,"end":33.989998,"sentiment":"neutral","sentiment_score":0.03498666733503342},{"text":"You're getting quicker and quicker at that every time.","start":33.989998,"end":35.91,"sentiment":"neutral","sentiment_score":0.13655037018987867},{"text":"Thank you so much for that.","start":35.91,"end":37.29,"sentiment":"positive","sentiment_score":0.49919798970222473},{"text":"Absolutely.","start":40.325,"end":40.825,"sentiment":"positive","sentiment_score":0.3363010287284851}],"sentiment":"neutral","sentiment_score":0.17919564173956,"num_words":28,"start":24.975,"end":40.825},{"sentences":[{"text":"I've, I reached out to QC just to give them a bit of an update, so that's all good.","start":41.365,"end":46.005,"sentiment":"neutral","sentiment_score":0.33300818659757314},{"text":"I've just let Shauna know what's what's going on and some updates there.","start":46.325,"end":49.945,"sentiment":"neutral","sentiment_score":0.1860328855422827},{"text":"I think I may have pinpointed the issue.","start":50.645,"end":52.905,"sentiment":"neutral","sentiment_score":-0.02356262831017375},{"text":"The bank account being registered with the tax office, potentially.","start":55.23,"end":58.93,"sentiment":"neutral","sentiment_score":-0.041052333638072015},{"text":"Do you recall at all getting set up with a bank account initially when the SMSF got set up besides this Macquarie one that we were doing?","start":61.07,"end":69.365,"sentiment":"neutral","sentiment_score":-0.018378268582401453}],"sentiment":"neutral","sentiment_score":0.099355135620995,"num_words":77,"start":41.365,"end":69.365},{"sentences":[{"text":"Perfect.","start":76.625,"end":77.125,"sentiment":"neutral","sentiment_score":0.1696532964706421},{"text":"Perfect.","start":77.34499,"end":77.66499,"sentiment":"neutral","sentiment_score":0.181554451584816},{"text":"Perfect.","start":77.66499,"end":77.98499,"sentiment":"neutral","sentiment_score":0.1956808865070343},{"text":"Perfect.","start":77.98499,"end":78.48499,"sentiment":"neutral","sentiment_score":0.2006611526012421},{"text":"Do you have a few minutes to call the ATO for me by any chance?","start":79.310005,"end":84.29,"sentiment":"neutral","sentiment_score":0.11390905876954396}],"sentiment":"neutral","sentiment_score":0.12927292993194178,"num_words":19,"start":76.625,"end":84.29},{"sentences":[{"text":"Yeah.","start":95.165,"end":95.405,"sentiment":"neutral","sentiment_score":0.01416543684899807},{"text":"No.","start":95.405,"end":95.565,"sentiment":"neutral","sentiment_score":-0.009188389405608175},{"text":"That's okay.","start":95.565,"end":96.045,"sentiment":"neutral","sentiment_score":0.022661875002086163},{"text":"I did just try their number before.","start":96.045,"end":97.565,"sentiment":"neutral","sentiment_score":0.020576831685113057},{"text":"It didn't seem too bad, but it might be like a tomorrow morning kind of thing because it's always quicker in the 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phone.","start":124.255,"end":129.715,"sentiment":"neutral","sentiment_score":0.21966637742634004},{"text":"Yeah.","start":143.58499,"end":143.825,"sentiment":"neutral","sentiment_score":0.0059229061007499695},{"text":"No.","start":143.825,"end":144.065,"sentiment":"neutral","sentiment_score":-0.0032292399555444717}],"sentiment":"neutral","sentiment_score":0.1485204807615706,"num_words":35,"start":107.36,"end":144.065},{"sentences":[{"text":"Everything that that's registered with them, because I double checked the ATO registry for the Superfund and the ASIC registry for the company, and all the details match up perfectly.","start":144.065,"end":153.925,"sentiment":"neutral","sentiment_score":0.10067115525404612},{"text":"The bank account's correct.","start":154.31,"end":155.76999,"sentiment":"neutral","sentiment_score":0.14008159190416336},{"text":"Everything's correct.","start":155.98999,"end":156.95,"sentiment":"neutral","sentiment_score":0.15001709014177322},{"text":"Even your tax file number, date of birth, everything's double checked.","start":156.95,"end":159.84999,"sentiment":"neutral","sentiment_score":0.03324642912908034},{"text":"And this is the only thing I can think of is it may not be linked.","start":160.31,"end":164.15,"sentiment":"neutral","sentiment_score":-0.06142115802504122}],"sentiment":"neutral","sentiment_score":0.05180106980223504,"num_words":63,"start":144.065,"end":164.15},{"sentences":[{"text":"The ATO may not have ticked an open box on the bank account.","start":164.15,"end":168.33,"sentiment":"neutral","sentiment_score":-0.12881634728266642},{"text":"So there do you have a pen and paper handy?","start":170.505,"end":173.245,"sentiment":"neutral","sentiment_score":0.009118016622960568},{"text":"Because I think this is the only thing that's holding all three of the rollovers back, and I think we figured it out.","start":176.905,"end":183.69,"sentiment":"neutral","sentiment_score":-0.001044387767172378},{"text":"So the number is 131020.","start":183.69,"end":189.63,"sentiment":"neutral","sentiment_score":0.01682816967368126},{"text":"And you know that proof of balance bank balance document you sent us from Macquarie?","start":195.135,"end":200.675,"sentiment":"neutral","sentiment_score":0.028872760757803918}],"sentiment":"neutral","sentiment_score":-0.016518500111432688,"num_words":66,"start":164.15,"end":200.675},{"sentences":[{"text":"It's got the account name, BSP, and account number on it.","start":201.935,"end":205.555,"sentiment":"neutral","sentiment_score":0.07592319595542821},{"text":"That should be all that you need besides identifying yourself for that kind of thing.","start":206.91,"end":211.48999,"sentiment":"neutral","sentiment_score":0.3019942343235016},{"text":"Yeah.","start":218.845,"end":219.165,"sentiment":"neutral","sentiment_score":0.024355094879865646},{"text":"So if you call the ATO and say, hey.","start":219.165,"end":221.00499,"sentiment":"neutral","sentiment_score":-0.019000127704607114},{"text":"I'm just trying to do a rollover to my SMSF.","start":221.00499,"end":223.265,"sentiment":"neutral","sentiment_score":-0.0036237798631191254}],"sentiment":"neutral","sentiment_score":0.11265619167977053,"num_words":46,"start":201.935,"end":223.265},{"sentences":[{"text":"There was a flag that the bank account for the SMSF may not be registered with you guys.","start":224.045,"end":229.00499,"sentiment":"neutral","sentiment_score":-0.15332162380218506},{"text":"I have all the details in front of me and see if they can help you there.","start":229.00499,"end":233.265,"sentiment":"neutral","sentiment_score":0.003845759612672469},{"text":"Easy done.","start":245.645,"end":246.36499,"sentiment":"positive","sentiment_score":0.48638854920864105},{"text":"And there's also, like, an online register that QC have access to as the sort of registered tax agents.","start":246.36499,"end":252.86499,"sentiment":"neutral","sentiment_score":0.1792963123635242},{"text":"So they may be able to do it as well.","start":253.245,"end":255.165,"sentiment":"neutral","sentiment_score":0.22385028451681138}],"sentiment":"neutral","sentiment_score":0.05944694793134025,"num_words":66,"start":224.045,"end":255.165},{"sentences":[{"text":"I'm just thinking just to cover all bases, if someone can just double check that last piece of info, we should be pretty well done.","start":255.165,"end":262.09,"sentiment":"neutral","sentiment_score":0.19998619437217713},{"text":"No.","start":275.285,"end":275.685,"sentiment":"neutral","sentiment_score":-0.19919666647911072},{"text":"So what it would be is because it's all done through SuperStream these days, if Australian Super is hitting the rollover button through the government system, if that's bouncing back, they're assuming one of the details is incorrect.","start":275.685,"end":287.05002,"sentiment":"neutral","sentiment_score":-0.17663070167365827},{"text":"But if the ATO haven't given a checkbox on the bank, then they won't let the money go through.","start":287.05002,"end":292.43002,"sentiment":"neutral","sentiment_score":-0.2609325380701768},{"text":"Yeah.","start":297.705,"end":298.025,"sentiment":"neutral","sentiment_score":0.03167549893260002}],"sentiment":"neutral","sentiment_score":-0.08139941899017208,"num_words":84,"start":255.165,"end":298.025},{"sentences":[{"text":"It would literally just be like a a callback to Australian Super just saying, hey.","start":298.025,"end":302.025,"sentiment":"neutral","sentiment_score":0.05351586118340492},{"text":"Can you just initiate it again?","start":302.025,"end":303.705,"sentiment":"neutral","sentiment_score":0.045849405229091644},{"text":"I double checked the ATO, and they had to put up an open on the account.","start":303.705,"end":307.885,"sentiment":"neutral","sentiment_score":0.03339523042086512},{"text":"Yeah.","start":312.84,"end":313.08002,"sentiment":"neutral","sentiment_score":0.04704712703824043},{"text":"Yep.","start":313.08002,"end":313.40002,"sentiment":"neutral","sentiment_score":0.07156413048505783}],"sentiment":"neutral","sentiment_score":0.04437869983032728,"num_words":39,"start":298.025,"end":313.40002},{"sentences":[{"text":"So when everything was registered and QC confirmed it all, that's all registered with the ATO.","start":313.40002,"end":317.88,"sentiment":"neutral","sentiment_score":0.06455578305758536},{"text":"So I've double checked all of that, and that's coming straight through the government systems that I certified personally.","start":317.88,"end":323.42,"sentiment":"neutral","sentiment_score":0.0643740700263726},{"text":"Perhaps, but I did reach out to Chris as well, the big bosses, just let him know what was going on.","start":333.505,"end":338.085,"sentiment":"neutral","sentiment_score":0.04218118934936467},{"text":"There's no point reaching out if if that's the thing, and they've got the ability to hit a button and let it flow through.","start":338.87,"end":344.15,"sentiment":"neutral","sentiment_score":0.05210728050830463},{"text":"So once that's done, it comes through.","start":344.15,"end":346.39,"sentiment":"neutral","sentiment_score":0.08430729008146695}],"sentiment":"neutral","sentiment_score":0.05727046664975498,"num_words":87,"start":313.40002,"end":346.39},{"sentences":[{"text":"It takes a couple of days.","start":346.39,"end":347.43,"sentiment":"neutral","sentiment_score":0.10932495941718419},{"text":"Everyone's happy.","start":347.43,"end":348.33002,"sentiment":"positive","sentiment_score":0.35308220982551575},{"text":"No worries at all.","start":354.485,"end":355.285,"sentiment":"neutral","sentiment_score":0.20798074081540108},{"text":"Anything that comes through with your name on it, I open it straight away.","start":355.285,"end":358.345,"sentiment":"neutral","sentiment_score":0.22941125397171294},{"text":"Fantastic.","start":367.06,"end":367.56,"sentiment":"positive","sentiment_score":0.6976627111434937}],"sentiment":"neutral","sentiment_score":0.22605397800604501,"num_words":27,"start":346.39,"end":367.56},{"sentences":[{"text":"I can't wait.","start":367.78,"end":368.6,"sentiment":"positive","sentiment_score":0.5566142201423645},{"text":"Thanks so much for that, Mark.","start":373.71094,"end":374.83096,"sentiment":"positive","sentiment_score":0.6057204554478327},{"text":"And I'll let you know as soon as I hear back from QC in the morning.","start":374.83096,"end":377.41095,"sentiment":"neutral","sentiment_score":0.21567099634557962},{"text":"Cheers.","start":379.39096,"end":379.87094,"sentiment":"positive","sentiment_score":0.7796039581298828},{"text":"Bye.","start":379.87094,"end":380.37094,"sentiment":"positive","sentiment_score":0.4640897214412689}],"sentiment":"positive","sentiment_score":0.3703183338597969,"num_words":27,"start":367.78,"end":380.37094}]}}]},{"alternatives":[{"transcript":"Hello. Am I speaking? Hey. Good to meet you, sir. Yeah. Of course. No worries. Yeah. Of course. Twenty eight ten seventy one one two Montego Hills Drive, Kingstown two zero eight. Yeah. Yep. That almost sounds like I memorized the day. Yep. Yep. No. No. No. Nothing. I thought that's the only bank account I've heard of or had anything to do with was an inquiry one. Yeah. I can give it a go. I've got to leave in about twenty minutes. So depending on how long I'm on hold with them, that's I'm I'm happy to give it a go, but you never know with them, do you? Yeah. I mean, if I can try it later tonight, I don't know. Are they do I just keep normal hours or during the after hours or anything? Yeah. Yeah. I won't be home till probably after seven tonight. I've got a duck out after work tonight. But yeah. Look. I'll give it a go, and all we can do is try. That's alright. Yeah. Because I did think when I know I've got some letters at home that I got from them when we set up the SMSF, which will have some of those details on it, I think. Probably not a bank account number is probably the only thing there. Yep. Yep. Okay. Yep. I do. Yep. Okay. 1 3102 0. That's right here. Yep. Yep. Okay. So I need to give that account number to the ATO. Is that right? For them to add to their records? Yep. Yep. Cool. No worries. I will certainly give that a go. No worries. Alright. I'll do that. And like I said, if I don't get older than tonight, I'll I'll be able to do that tomorrow. No worries at all. Yeah. Yep. Yeah. Yep. No. That sounds good. So would I then need to get something from the ATO with that bank account number on it? And all those details other details that they wanted that Australian Super wanted and then send that to Australian Super? Yep. Okay. So where it says upload back to Safra, I don't need to worry about doing anything with that. Just just deal with the ATO pretty much. Okay. So ATO has got all those other details. They wanted just not the bank account details. Yep. Excellent. No. That sounds really good. That's give that a crack. And oh, so Shannon's okay? She's not gonna be ringing me on Friday, chasing us up again? Oh, good. Yeah. Yeah. Excellent. That sounds really good. Now thanks for your time on that, Tommy. I do appreciate you getting on to that very quick. No. Really, really good to know. So hopefully, yeah, we can start to have something pretty soon. It's gonna be good. Yep. Same. Alright. Well, thanks for telling me I'll let you know how it went probably tomorrow. Fantastic. Thanks again, mate. Okay. 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Am I speaking? Hey. Good to meet you, sir. Yeah.\n\nOf course. No worries. Yeah. Of course. Twenty eight ten seventy one one two Montego Hills Drive, Kingstown two zero eight.\n\nYeah. Yep. That almost sounds like I memorized the day. Yep. Yep.\n\nNo. No. No. Nothing. I thought that's the only bank account I've heard of or had anything to do with was an inquiry one.\n\nYeah. I can give it a go. I've got to leave in about twenty minutes. So depending on how long I'm on hold with them, that's I'm I'm happy to give it a go, but you never know with them, do you? Yeah.\n\nI mean, if I can try it later tonight, I don't know. Are they do I just keep normal hours or during the after hours or anything? Yeah. Yeah. I won't be home till probably after seven tonight.\n\nI've got a duck out after work tonight. But yeah. Look. I'll give it a go, and all we can do is try. That's alright.\n\nYeah. 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tonight.","start":116.77,"end":119.009995,"sentiment":"neutral","sentiment_score":-0.13206264873345694}],"sentiment":"neutral","sentiment_score":-0.03138800127137648,"num_words":38,"start":101.755,"end":119.009995},{"sentences":[{"text":"I've got a duck out after work tonight.","start":119.009995,"end":120.85,"sentiment":"neutral","sentiment_score":-0.1425468772649765},{"text":"But yeah.","start":120.85,"end":121.329994,"sentiment":"neutral","sentiment_score":0.03970378637313843},{"text":"Look.","start":121.329994,"end":121.49,"sentiment":"neutral","sentiment_score":0.16861483454704285},{"text":"I'll give it a go, and all we can do is try.","start":121.49,"end":123.67,"sentiment":"neutral","sentiment_score":0.20098034789164862},{"text":"That's alright.","start":124.369995,"end":125.11,"sentiment":"neutral","sentiment_score":0.1793890930712223}],"sentiment":"neutral","sentiment_score":0.07512759000062942,"num_words":25,"start":119.009995,"end":125.11},{"sentences":[{"text":"Yeah.","start":130.395,"end":130.895,"sentiment":"neutral","sentiment_score":0.09997294843196868},{"text":"Because I did think when I know I've got some letters at home that I got from them when we set up the SMSF, which will have some of those details on it, I think.","start":131.275,"end":140.45,"sentiment":"neutral","sentiment_score":0.058606911397406036},{"text":"Probably not a bank account number is probably the only thing there.","start":140.45,"end":143.43,"sentiment":"neutral","sentiment_score":-0.16586506056288877},{"text":"Yep.","start":152.20999,"end":152.565,"sentiment":"neutral","sentiment_score":0.2034495919942856},{"text":"Yep.","start":160.085,"end":160.585,"sentiment":"neutral","sentiment_score":0.031689416617155075}],"sentiment":"neutral","sentiment_score":0.007919462583959102,"num_words":50,"start":130.395,"end":160.585},{"sentences":[{"text":"Okay.","start":168.78,"end":169.28,"sentiment":"neutral","sentiment_score":0.003922829404473305},{"text":"Yep.","start":173.42,"end":173.73999,"sentiment":"neutral","sentiment_score":0.06537272036075592},{"text":"I do.","start":173.73999,"end":174.4,"sentiment":"neutral","sentiment_score":0.0751788467168808},{"text":"Yep.","start":181.64499,"end":182.14499,"sentiment":"neutral","sentiment_score":0.0456189326941967},{"text":"Okay.","start":190.36499,"end":190.86499,"sentiment":"neutral","sentiment_score":0.01588694006204605}],"sentiment":"neutral","sentiment_score":0.04685985265920559,"num_words":6,"start":168.78,"end":190.86499},{"sentences":[{"text":"1 3102 0.","start":191.485,"end":193.245,"sentiment":"neutral","sentiment_score":0.006636687243978183},{"text":"That's right here.","start":193.245,"end":194.465,"sentiment":"neutral","sentiment_score":0.0651022158563137},{"text":"Yep.","start":201.12,"end":201.62,"sentiment":"neutral","sentiment_score":-0.0000681591554894112},{"text":"Yep.","start":205.52,"end":206.02,"sentiment":"neutral","sentiment_score":0.31230077147483826},{"text":"Okay.","start":211.695,"end":212.195,"sentiment":"neutral","sentiment_score":0.07872310280799866}],"sentiment":"neutral","sentiment_score":0.0673524916031359,"num_words":9,"start":191.485,"end":212.195},{"sentences":[{"text":"So I need to give that account number to the ATO.","start":212.735,"end":216.41501,"sentiment":"neutral","sentiment_score":0.05241354927420616},{"text":"Is that right?","start":216.41501,"end":216.975,"sentiment":"neutral","sentiment_score":0.04860536381602287},{"text":"For them to add to their records?","start":216.975,"end":218.515,"sentiment":"neutral","sentiment_score":0.034122289291449955},{"text":"Yep.","start":223.8,"end":224.3,"sentiment":"neutral","sentiment_score":-0.01985400542616844},{"text":"Yep.","start":233.77501,"end":234.27501,"sentiment":"neutral","sentiment_score":0.18896785378456116}],"sentiment":"neutral","sentiment_score":0.04914500029838603,"num_words":23,"start":212.735,"end":234.27501},{"sentences":[{"text":"Cool.","start":234.41501,"end":234.815,"sentiment":"positive","sentiment_score":0.39923906326293945},{"text":"No worries.","start":234.815,"end":235.535,"sentiment":"positive","sentiment_score":0.40839695930480957},{"text":"I will certainly give that a go.","start":235.535,"end":237.395,"sentiment":"positive","sentiment_score":0.6201474325997489},{"text":"No worries.","start":237.77501,"end":238.335,"sentiment":"neutral","sentiment_score":0.17771439254283905},{"text":"Alright.","start":238.335,"end":238.655,"sentiment":"neutral","sentiment_score":0.29168257117271423}],"sentiment":"positive","sentiment_score":0.4772443358714764,"num_words":13,"start":234.41501,"end":238.655},{"sentences":[{"text":"I'll do that.","start":238.655,"end":239.455,"sentiment":"positive","sentiment_score":0.36094561219215393},{"text":"And like I said, if I don't get older than tonight, I'll I'll be able to do that tomorrow.","start":239.455,"end":244.015,"sentiment":"neutral","sentiment_score":0.14779746885362424},{"text":"No worries at all.","start":244.015,"end":245.155,"sentiment":"neutral","sentiment_score":0.2545894496142864},{"text":"Yeah.","start":246.815,"end":247.315,"sentiment":"neutral","sentiment_score":0.10624131560325624},{"text":"Yep.","start":259.08,"end":259.58,"sentiment":"neutral","sentiment_score":0.16763845086097717}],"sentiment":"neutral","sentiment_score":0.18511522534702504,"num_words":28,"start":238.655,"end":259.58},{"sentences":[{"text":"Yeah.","start":260.2,"end":260.7,"sentiment":"positive","sentiment_score":0.4329010844230652},{"text":"Yep.","start":262.35498,"end":262.755,"sentiment":"neutral","sentiment_score":0.1106717810034752},{"text":"No.","start":262.755,"end":262.995,"sentiment":"neutral","sentiment_score":0.05421686172485352},{"text":"That sounds good.","start":262.995,"end":263.79498,"sentiment":"neutral","sentiment_score":0.15459063400824866},{"text":"So would I then need to get something from the ATO with that bank account number on it?","start":263.79498,"end":268.615,"sentiment":"neutral","sentiment_score":0.004903195218907462}],"sentiment":"neutral","sentiment_score":0.04790913096318642,"num_words":24,"start":260.2,"end":268.615},{"sentences":[{"text":"And all those details other details that they wanted that Australian Super wanted and then send that to Australian Super?","start":269.07498,"end":274.775,"sentiment":"neutral","sentiment_score":0.003423089999705553},{"text":"Yep.","start":284.90002,"end":285.40002,"sentiment":"neutral","sentiment_score":-0.0815083384513855},{"text":"Okay.","start":292.785,"end":293.185,"sentiment":"neutral","sentiment_score":-0.052354760468006134},{"text":"So where it says upload back to Safra, I don't need to worry about doing anything with that.","start":293.185,"end":297.265,"sentiment":"neutral","sentiment_score":0.0451792577902476},{"text":"Just just deal with the ATO pretty much.","start":297.265,"end":299.445,"sentiment":"neutral","sentiment_score":0.04566056793555617}],"sentiment":"neutral","sentiment_score":0.023189789266325533,"num_words":48,"start":269.07498,"end":299.445},{"sentences":[{"text":"Okay.","start":308.22,"end":308.54,"sentiment":"neutral","sentiment_score":0.029074905440211296},{"text":"So ATO has got all those other details.","start":308.54,"end":310.46,"sentiment":"neutral","sentiment_score":0.027021638583391905},{"text":"They wanted just not the bank account details.","start":310.46,"end":312.24,"sentiment":"neutral","sentiment_score":0.01611244003288448},{"text":"Yep.","start":323.785,"end":324.185,"sentiment":"neutral","sentiment_score":0.16115012764930725},{"text":"Excellent.","start":324.185,"end":324.685,"sentiment":"positive","sentiment_score":0.3992439806461334}],"sentiment":"neutral","sentiment_score":0.04918640224557174,"num_words":19,"start":308.22,"end":324.685},{"sentences":[{"text":"No.","start":324.825,"end":324.98502,"sentiment":"neutral","sentiment_score":0.24220481514930725},{"text":"That sounds really good.","start":324.98502,"end":325.865,"sentiment":"positive","sentiment_score":0.3788112848997116},{"text":"That's give that a crack.","start":325.865,"end":327.45,"sentiment":"neutral","sentiment_score":0.2666871756315231},{"text":"And oh, so Shannon's okay?","start":327.93002,"end":330.09003,"sentiment":"neutral","sentiment_score":0.044017215818166734},{"text":"She's not gonna be ringing me on Friday, chasing us up again?","start":330.09003,"end":332.91,"sentiment":"neutral","sentiment_score":-0.02521799753109614}],"sentiment":"neutral","sentiment_score":0.11142059043049812,"num_words":27,"start":324.825,"end":332.91},{"sentences":[{"text":"Oh, good.","start":336.65002,"end":337.31,"sentiment":"neutral","sentiment_score":0.12064961344003677},{"text":"Yeah.","start":338.01,"end":338.51,"sentiment":"neutral","sentiment_score":0.06386616826057434},{"text":"Yeah.","start":344.415,"end":344.915,"sentiment":"neutral","sentiment_score":0.06002030149102211},{"text":"Excellent.","start":348.655,"end":349.155,"sentiment":"positive","sentiment_score":0.5639708042144775},{"text":"That sounds really good.","start":349.215,"end":350.01498,"sentiment":"positive","sentiment_score":0.5632087141275406}],"sentiment":"positive","sentiment_score":0.3535545952618122,"num_words":9,"start":336.65002,"end":350.01498},{"sentences":[{"text":"Now thanks for your time on that, Tommy.","start":350.01498,"end":351.29498,"sentiment":"positive","sentiment_score":0.5165312923491001},{"text":"I do appreciate you getting on to that very quick.","start":351.29498,"end":354.275,"sentiment":"positive","sentiment_score":0.52917220890522},{"text":"No.","start":359.7,"end":360.02,"sentiment":"neutral","sentiment_score":0.109079509973526},{"text":"Really, really good to know.","start":360.02,"end":361.56,"sentiment":"neutral","sentiment_score":0.210226109623909},{"text":"So hopefully, yeah, we can start to have something pretty soon.","start":362.18,"end":365.62,"sentiment":"neutral","sentiment_score":0.2750274579633366}],"sentiment":"positive","sentiment_score":0.38884241495813643,"num_words":35,"start":350.01498,"end":365.62},{"sentences":[{"text":"It's gonna be good.","start":365.62,"end":366.76,"sentiment":"positive","sentiment_score":0.4883089140057564},{"text":"Yep.","start":369.045,"end":369.365,"sentiment":"neutral","sentiment_score":0.19759750366210935},{"text":"Same.","start":369.365,"end":369.765,"sentiment":"neutral","sentiment_score":0.19192755222320557},{"text":"Alright.","start":369.765,"end":370.245,"sentiment":"neutral","sentiment_score":0.2067418098449707},{"text":"Well, thanks for telling me I'll let you know how it went probably tomorrow.","start":370.245,"end":373.465,"sentiment":"positive","sentiment_score":0.38889954558440615}],"sentiment":"positive","sentiment_score":0.3806712457111904,"num_words":21,"start":365.62,"end":373.465},{"sentences":[{"text":"Fantastic.","start":377.685,"end":378.185,"sentiment":"positive","sentiment_score":0.8927810192108154},{"text":"Thanks again, mate.","start":378.245,"end":379.305,"sentiment":"positive","sentiment_score":0.9011232058207194},{"text":"Okay.","start":380.405,"end":380.805,"sentiment":"neutral","sentiment_score":0.30348679423332214},{"text":"Bye.","start":380.805,"end":381.305,"sentiment":"neutral","sentiment_score":-0.08596363663673401}],"sentiment":"positive","sentiment_score":0.635612299044927,"num_words":6,"start":377.685,"end":381.305}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Am I speaking?\n\nChannel 0: Hey, Mark. Tommy here from. How are you doing?\n\nChannel 1: Hey. Good to meet you, sir.\n\nChannel 0: I'm living the dream so far. I've got about 24 pages of documents printed out in front of me. Just double checking every I and t. Do you have two minutes with me?\n\nChannel 1: Yeah. Of course. No worries.\n\nChannel 0: Perfect. Mate, just before I jump into it, I do apologize. Just gonna double check security because it is sensitive information.\n\nChannel 1: Yeah.\n\nChannel 0: Are you\n\nChannel 1: Of\n\nChannel 0: okay\n\nChannel 1: course.\n\nChannel 0: to confirm date of birth and address, please?\n\nChannel 1: Twenty eight ten seventy one one two Montego Hills Drive, Kingstown two zero eight.\n\nChannel 0: Damn. You're getting quicker and quicker at that every time. Thank you so much for\n\nChannel 1: Yeah.\n\nChannel 0: that.\n\nChannel 1: Yep. That almost sounds like I memorized the day.\n\nChannel 0: Absolutely. I've, I reached out to QC just to give them a bit of an update, so that's all good. I've just let Shauna know what's what's going on and some updates there.\n\nChannel 1: Yep.\n\nChannel 0: I think I may have pinpointed the issue. The bank account being registered with the tax office, potentially.\n\nChannel 1: Yep.\n\nChannel 0: Do you recall at all getting set up with a bank account initially when the SMSF got set up besides this Macquarie one that we were doing?\n\nChannel 1: No. No. No. Nothing. I thought that's the only bank account I've heard of or had anything to do with was an inquiry one.\n\nChannel 0: Perfect. Perfect. Perfect. Perfect. Do you have a few minutes to call the ATO for me by any chance?\n\nChannel 1: Yeah. I can give it a go. I've got to leave in about twenty minutes. So depending on how long I'm on hold with them, that's I'm I'm happy to give it a go, but you never know with them, do you?\n\nChannel 0: Yeah. No. That's okay. I did just try their number before. It didn't seem too bad, but it might be like a tomorrow morning kind of thing because it's\n\nChannel 1: Yeah.\n\nChannel 0: always\n\nChannel 1: I mean, if\n\nChannel 0: quicker\n\nChannel 1: I can\n\nChannel 0: in\n\nChannel 1: try\n\nChannel 0: the morning.\n\nChannel 1: it later tonight, I don't know. Are they do I just keep normal hours or during the after hours or anything?\n\nChannel 0: 8AM to 6PM, and I know that daylight savings has just clicked off, so that\n\nChannel 1: Yeah.\n\nChannel 0: should be pretty good.\n\nChannel 1: Yeah. I won't be home till probably after seven tonight. I've got a duck out after work tonight. But yeah. Look.\n\nI'll give it a go, and all we can do is try.\n\nChannel 0: No. That's\n\nChannel 1: That's\n\nChannel 0: okay\n\nChannel 1: alright.\n\nChannel 0: because they can do most of this confirmation over the phone.\n\nChannel 1: Yeah. Because I did think when I know I've got some letters at home that I got from them when we set up the SMSF, which will have some of those details on it, I think. Probably not a bank account number is probably the only thing there.\n\nChannel 0: Yeah. No. Everything that that's registered with them, because I double checked the ATO registry for the Superfund and the ASIC registry for the company, and all\n\nChannel 1: Yep.\n\nChannel 0: the details match up perfectly. The bank account's correct. Everything's correct. Even your tax file number, date of birth, everything's double checked.\n\nChannel 1: Yep.\n\nChannel 0: And this is the only thing I can think of is it may not be linked. The ATO may not have ticked an open box on the bank account.\n\nChannel 1: Okay.\n\nChannel 0: So there do you have a pen and paper handy?\n\nChannel 1: Yep. I do.\n\nChannel 0: Because I think this is the only thing that's holding all three of the rollovers back,\n\nChannel 1: Yep.\n\nChannel 0: and I think we figured it out. So the number is 131020.\n\nChannel 1: Okay. 1 3102 0. That's right here.\n\nChannel 0: And you know that proof of balance bank balance document you sent us from Macquarie?\n\nChannel 1: Yep.\n\nChannel 0: It's got the account name, BSP, and account number on it.\n\nChannel 1: Yep.\n\nChannel 0: That should be all that you need besides identifying yourself for that kind of thing.\n\nChannel 1: Okay. So I need to give that account number to the ATO. Is that right? For them to add to their records?\n\nChannel 0: Yeah. So if you call the ATO and say, hey. I'm just trying to do a rollover to my SMSF.\n\nChannel 1: Yep.\n\nChannel 0: There was a flag that the bank account for the SMSF may not be registered with you guys. I have all the details in front of me and see if they can help you there.\n\nChannel 1: Yep. Cool. No worries. I will certainly give that a go. No worries.\n\nAlright. I'll do that. And like I said, if I don't get older than tonight, I'll I'll be able to do that tomorrow. No worries at all.\n\nChannel 0: Easy done. And there's also,\n\nChannel 1: Yeah.\n\nChannel 0: like, an online register that QC have access to as the sort of registered tax agents. So they may be able to do it as well. I'm just thinking just to cover all bases, if someone can just double check that last piece\n\nChannel 1: Yep.\n\nChannel 0: of info, we\n\nChannel 1: Yeah.\n\nChannel 0: should be pretty well done.\n\nChannel 1: Yep. No. That sounds good. So would I then need to get something from the ATO with that bank account number on it? And all those details other details that they wanted that Australian Super wanted and then send that to Australian Super?\n\nChannel 0: No. So what it would be is because it's all done through SuperStream these days, if Australian Super is hitting the rollover button through the government system, if that's bouncing back, they're\n\nChannel 1: Yep.\n\nChannel 0: assuming one of the details is incorrect. But if the ATO haven't given a checkbox on the bank, then they won't let the money go through.\n\nChannel 1: Okay. So where it says upload back to Safra, I don't need to worry about doing anything with that. Just just\n\nChannel 0: Yeah.\n\nChannel 1: deal\n\nChannel 0: It\n\nChannel 1: with the\n\nChannel 0: would\n\nChannel 1: ATO\n\nChannel 0: literally\n\nChannel 1: pretty\n\nChannel 0: just\n\nChannel 1: much.\n\nChannel 0: be like a a callback to Australian Super just saying, hey. Can you just initiate it again? I double checked the ATO, and they had to put up an open on the account.\n\nChannel 1: Okay. So ATO has got all those other details. They wanted just not the bank account details.\n\nChannel 0: Yeah. Yep. So when everything was registered and QC confirmed it all, that's all registered with the ATO. So I've double checked all of that, and that's coming straight through the government systems that I certified personally.\n\nChannel 1: Yep. Excellent. No. That sounds really good. That's give that a crack.\n\nAnd oh, so Shannon's okay? She's not gonna be ringing me on Friday, chasing us up again?\n\nChannel 0: Perhaps, but I did reach out to Chris as well, the big bosses, just let him\n\nChannel 1: Oh,\n\nChannel 0: know\n\nChannel 1: good.\n\nChannel 0: what was going on.\n\nChannel 1: Yeah.\n\nChannel 0: There's no point reaching out if if that's the thing, and they've got the ability to hit a button and let it flow through. So\n\nChannel 1: Yeah.\n\nChannel 0: once that's done, it comes through. It takes a couple of days. Everyone's happy.\n\nChannel 1: Excellent. That sounds really good. Now thanks for your time on that, Tommy. I do appreciate you getting on to that very quick.\n\nChannel 0: No worries at all. Anything that comes through with your name on it, I open it straight away.\n\nChannel 1: No. Really, really good to know. So hopefully, yeah, we can start to have something pretty soon. It's gonna be good.\n\nChannel 0: Fantastic. I can't wait.\n\nChannel 1: Yep. Same. Alright. Well, thanks for telling me I'll let you know how it went probably tomorrow.\n\nChannel 0: Thanks so much for that, Mark. And I'll let you know as soon as I hear back from QC in the morning.\n\nChannel 1: Fantastic. Thanks again, mate.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.0799999,"sentiment":"neutral","sentiment_score":0.01285180076956749},{"text":"Am I speaking?","start":1.0799999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.01050616226469477}],"sentiment":"neutral","sentiment_score":0.01109257189091295,"channel":1,"num_words":4,"start":0.88,"end":1.9399999},{"sentences":[{"text":"Hey, Mark.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08495847135782242},{"text":"Tommy here from.","start":3.12,"end":4.1,"sentiment":"neutral","sentiment_score":0.1478103498617808},{"text":"How are you doing?","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.1870555803179741}],"sentiment":"neutral","sentiment_score":0.15128559039698708,"channel":0,"num_words":9,"start":2.6399999,"end":4.98},{"sentences":[{"text":"Hey.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.2470303177833557},{"text":"Good to meet you, sir.","start":5.3599997,"end":6.58,"sentiment":"positive","sentiment_score":0.6515235066413879}],"sentiment":"positive","sentiment_score":0.5841079751650492,"channel":1,"num_words":6,"start":4.88,"end":6.58},{"sentences":[{"text":"I'm living the dream so far.","start":6.8799996,"end":8.48,"sentiment":"positive","sentiment_score":0.7364192406336466},{"text":"I've got about 24 pages of documents printed out in front of me.","start":8.48,"end":12.559999,"sentiment":"neutral","sentiment_score":0.19614713925581712},{"text":"Just double checking every I and t.","start":12.559999,"end":15.455,"sentiment":"neutral","sentiment_score":0.0965290537902287},{"text":"Do you have two minutes with me?","start":15.455,"end":16.995,"sentiment":"neutral","sentiment_score":0.056101493537425995}],"sentiment":"neutral","sentiment_score":0.24354066925518442,"channel":0,"num_words":33,"start":6.8799996,"end":16.995},{"sentences":[{"text":"Yeah.","start":16.925001,"end":17.245,"sentiment":"neutral","sentiment_score":0.04786833375692368},{"text":"Of course.","start":17.245,"end":17.645,"sentiment":"neutral","sentiment_score":0.0625833310186863},{"text":"No worries.","start":17.645,"end":18.305,"sentiment":"neutral","sentiment_score":0.1580086648464203}],"sentiment":"neutral","sentiment_score":0.09781046509742737,"channel":1,"num_words":5,"start":16.925001,"end":18.305},{"sentences":[{"text":"Perfect.","start":18.655,"end":19.155,"sentiment":"positive","sentiment_score":0.36374080181121826},{"text":"Mate, just before I jump into it, I do apologize.","start":19.295,"end":21.475,"sentiment":"neutral","sentiment_score":-0.009660112857818603},{"text":"Just gonna double check security because it is sensitive information.","start":21.535,"end":24.675,"sentiment":"neutral","sentiment_score":-0.07537468187510968}],"sentiment":"neutral","sentiment_score":-0.023171768834193546,"channel":0,"num_words":21,"start":18.655,"end":24.675},{"sentences":[{"text":"Yeah.","start":24.925,"end":25.244999,"sentiment":"neutral","sentiment_score":0.03135420009493828}],"sentiment":"neutral","sentiment_score":0.03135420009493828,"channel":1,"num_words":1,"start":24.925,"end":25.244999},{"sentences":[{"text":"Are 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please?","start":25.695,"end":27.955,"sentiment":"neutral","sentiment_score":0.04131961055099964}],"sentiment":"neutral","sentiment_score":0.04131961055099964,"channel":0,"num_words":8,"start":25.695,"end":27.955},{"sentences":[{"text":"Twenty eight ten seventy one one two Montego Hills Drive, Kingstown two zero eight.","start":28.3,"end":33.28,"sentiment":"neutral","sentiment_score":0.01684211696764188}],"sentiment":"neutral","sentiment_score":0.01684211696764188,"channel":1,"num_words":14,"start":28.3,"end":33.28},{"sentences":[{"text":"Damn.","start":33.829998,"end":33.989998,"sentiment":"neutral","sentiment_score":0.03498666733503342},{"text":"You're getting quicker and quicker at that every time.","start":33.989998,"end":35.91,"sentiment":"neutral","sentiment_score":0.13655037018987867},{"text":"Thank you so much 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Tommy has printed out 24 pages of documents and is checking security to confirm personal information. He apologizes for the delay and gives the agent a call back number to call if he needs further assistance. The agent confirms that all information is registered and that Tommy's account is okay."},"intents":{"segments":[{"text":"Just gonna double check security because it is sensitive information. 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Yeah.","start_word":400,"end_word":428,"intents":[{"intent":"Set up confirmation","confidence_score":0.028796326}]},{"text":"Probably not a bank account number is probably the only thing there.","start_word":464,"end_word":475,"intents":[{"intent":"Confirm bank account details","confidence_score":0.04603716}]},{"text":"Even your tax file number, date of birth, everything's double checked.","start_word":515,"end_word":525,"intents":[{"intent":"Confirm tax file number","confidence_score":0.00342663}]},{"text":"And you know that proof of balance bank balance document you sent us from Macquarie?","start_word":606,"end_word":620,"intents":[{"intent":"Obtain bank balance document","confidence_score":0.0016269055}]},{"text":"So I need to give that account number to the ATO. Is that right? For them to add to their records?","start_word":650,"end_word":670,"intents":[{"intent":"Transfer account to ato","confidence_score":0.00017303418}]},{"text":"So where it says upload back to Safra, I don't need to worry about doing anything with that. Just just Yeah.","start_word":930,"end_word":950,"intents":[{"intent":"Initiate and process upload","confidence_score":0.000010535976}]}]},"sentiments":{"segments":[{"text":"Hello. Am I speaking? Hey, Mark. Tommy here from. How are you doing? Hey.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.11513659358024596},{"text":"Good to meet you, sir. I'm living the dream so far.","start_word":14,"end_word":24,"sentiment":"positive","sentiment_score":0.6970184445381165},{"text":"I've got about 24 pages of documents printed out in front of me. Just double checking every I and t. Do you have two minutes with me? Yeah. Of course. No worries.","start_word":25,"end_word":56,"sentiment":"neutral","sentiment_score":0.13299593329429626},{"text":"Perfect.","start_word":57,"end_word":57,"sentiment":"positive","sentiment_score":0.36374080181121826},{"text":"Mate, just before I jump into it, I do apologize. Just gonna double check security because it is sensitive information. Yeah. Are you Of okay course. to confirm date of birth and address, please? Twenty eight ten seventy one one two Montego Hills Drive, Kingstown two zero eight. Damn. You're getting quicker and quicker at that every time.","start_word":58,"end_word":115,"sentiment":"neutral","sentiment_score":0.022002507001161575},{"text":"Thank you so much for Yeah.","start_word":116,"end_word":121,"sentiment":"positive","sentiment_score":0.4857884347438812},{"text":"that. Yep. That almost sounds like I memorized the day.","start_word":122,"end_word":131,"sentiment":"neutral","sentiment_score":0.23425248265266416},{"text":"Absolutely. I've, I reached out to QC just to give them a bit of an update, so that's all good.","start_word":132,"end_word":151,"sentiment":"positive","sentiment_score":0.336678683757782},{"text":"I've just let Shauna know what's what's going on and some updates there. Yep. I think I may have pinpointed the issue. The bank account being registered with the tax office, potentially. Yep. Do you recall at all getting set up with a bank account initially when the SMSF got set up besides this Macquarie one that we were doing? No. No. No. Nothing. I thought that's the only bank account I've heard of or had anything to do with was an inquiry one. Perfect. Perfect. Perfect. Perfect. Do you have a few minutes to call the ATO for me by any chance? Yeah. I can give it a go. I've got to leave in about twenty minutes. So depending on how long I'm on hold with them, that's I'm I'm happy to give it a go, but you never know with them, do you? Yeah. No. That's okay. I did just try their number before. It didn't seem too bad, but it might be like a tomorrow morning kind of thing because it's Yeah. always I mean, if quicker I can in try the morning. it later tonight, I don't know. Are they do I just keep normal hours or during the after hours or anything? 8AM to 6PM, and I know that daylight savings has just clicked off, so that Yeah.","start_word":152,"end_word":374,"sentiment":"neutral","sentiment_score":0.03531538861732713},{"text":"should be pretty good.","start_word":375,"end_word":378,"sentiment":"positive","sentiment_score":0.5344729423522949},{"text":"Yeah. I won't be home till probably after seven tonight. I've got a duck out after work tonight. But yeah. Look. I'll give it a go, and all we can do is try. No. That's That's okay alright. because they can do most of this confirmation over the phone. Yeah. Because I did think when I know I've got some letters at home that I got from them when we set up the SMSF, which will have some of those details on it, I think. Probably not a bank account number is probably the only thing there. Yeah. No. Everything that that's registered with them, because I double checked the ATO registry for the Superfund and the ASIC registry for the company, and all Yep.","start_word":379,"end_word":503,"sentiment":"neutral","sentiment_score":0.0424325130879879},{"text":"the details match up perfectly.","start_word":504,"end_word":508,"sentiment":"positive","sentiment_score":0.3653005063533783},{"text":"The bank account's correct. Everything's correct. Even your tax file number, date of birth, everything's double checked. Yep. And this is the only thing I can think of is it may not be linked. The ATO may not have ticked an open box on the bank account. Okay. So there do you have a pen and paper handy? Yep. I do. Because I think this is the only thing that's holding all three of the rollovers back, Yep. and I think we figured it out. So the number is 131020. Okay. 1 3102 0. That's right here. And you know that proof of balance bank balance document you sent us from Macquarie? Yep. It's got the account name, BSP, and account number on it. Yep. That should be all that you need besides identifying yourself for that kind of thing. Okay. So I need to give that account number to the ATO. Is that right? For them to add to their records? Yeah. So if you call the ATO and say, hey. I'm just trying to do a rollover to my SMSF. Yep. There was a flag that the bank account for the SMSF may not be registered with you guys. I have all the details in front of me and see if they can help you there. Yep.","start_word":509,"end_word":727,"sentiment":"neutral","sentiment_score":0.02402464443707167},{"text":"Cool. No worries. I will certainly give that a go.","start_word":728,"end_word":737,"sentiment":"positive","sentiment_score":0.5404719114303589},{"text":"No worries. Alright.","start_word":738,"end_word":740,"sentiment":"neutral","sentiment_score":0.23090939223766327},{"text":"I'll do that.","start_word":741,"end_word":743,"sentiment":"positive","sentiment_score":0.35091203451156616},{"text":"And like I said, if I don't get older than tonight, I'll I'll be able to do that tomorrow. No worries at all.","start_word":744,"end_word":766,"sentiment":"neutral","sentiment_score":0.16845591366291046},{"text":"Easy done.","start_word":767,"end_word":768,"sentiment":"positive","sentiment_score":0.47079071402549744},{"text":"And there's also, Yeah. like, an online register that QC have access to as the sort of registered tax agents. So they may be able to do it as well. I'm just thinking just to cover all bases, if someone can just double check that last piece Yep. of info, we Yeah.","start_word":769,"end_word":820,"sentiment":"neutral","sentiment_score":0.1720418930053711},{"text":"should be pretty well done.","start_word":821,"end_word":825,"sentiment":"positive","sentiment_score":0.49626490473747253},{"text":"Yep. No. That sounds good. So would I then need to get something from the ATO with that bank account number on it? And all those details other details that they wanted that Australian Super wanted and then send that to Australian Super? No. So what it would be is because it's all done through SuperStream these days, if Australian Super is hitting the rollover button through the government system, if that's bouncing back, they're Yep. assuming one of the details is incorrect. But if the ATO haven't given a checkbox on the bank, then they won't let the money go through. Okay. So where it says upload back to Safra, I don't need to worry about doing anything with that. Just just Yeah. deal It with the would ATO literally pretty just much. be like a a callback to Australian Super just saying, hey. Can you just initiate it again? I double checked the ATO, and they had to put up an open on the account. Okay. So ATO has got all those other details. They wanted just not the bank account details. Yeah. Yep. So when everything was registered and QC confirmed it all, that's all registered with the ATO. So I've double checked all of that, and that's coming straight through the government systems that I certified personally. Yep.","start_word":826,"end_word":1047,"sentiment":"neutral","sentiment_score":-0.027498317379001023},{"text":"Excellent.","start_word":1048,"end_word":1048,"sentiment":"positive","sentiment_score":0.3992439806461334},{"text":"No.","start_word":1049,"end_word":1049,"sentiment":"neutral","sentiment_score":0.24220481514930725},{"text":"That sounds really good.","start_word":1050,"end_word":1053,"sentiment":"positive","sentiment_score":0.36740294098854065},{"text":"That's give that a crack. And oh, so Shannon's okay? She's not gonna be ringing me on Friday, chasing us up again? Perhaps, but I did reach out to Chris as well, the big bosses, just let him Oh, know good. what was going on. Yeah. There's no point reaching out if if that's the thing, and they've got the ability to hit a button and let it flow through. So Yeah. once that's done, it comes through. It takes a couple of days.","start_word":1054,"end_word":1137,"sentiment":"neutral","sentiment_score":0.06155518442392349},{"text":"Everyone's happy. Excellent. That sounds really good. Now thanks for your time on that, Tommy. I do appreciate you getting on to that very quick.","start_word":1138,"end_word":1162,"sentiment":"positive","sentiment_score":0.5044353604316711},{"text":"No worries at all. Anything that comes through with your name on it, I open it straight away. No. Really, really good to know. So hopefully, yeah, we can start to have something pretty soon.","start_word":1163,"end_word":1197,"sentiment":"neutral","sentiment_score":0.23509567975997925},{"text":"It's gonna be good. Fantastic. I can't wait.","start_word":1198,"end_word":1205,"sentiment":"positive","sentiment_score":0.5328328609466553},{"text":"Yep. Same. Alright.","start_word":1206,"end_word":1208,"sentiment":"neutral","sentiment_score":0.1996091306209564},{"text":"Well, thanks for telling me I'll let you know how it went probably tomorrow. Thanks so much for that, Mark.","start_word":1209,"end_word":1228,"sentiment":"positive","sentiment_score":0.4714894890785218},{"text":"And I'll let you know as soon as I hear back from QC in the morning.","start_word":1229,"end_word":1244,"sentiment":"neutral","sentiment_score":0.2268077582120895},{"text":"Fantastic. Thanks again, mate. Cheers. Bye.","start_word":1245,"end_word":1250,"sentiment":"positive","sentiment_score":0.7795679569244385},{"text":"Okay. Bye.","start_word":1251,"end_word":1252,"sentiment":"neutral","sentiment_score":0.2446790188550949}],"average":{"sentiment":"neutral","sentiment_score":0.09788693364388726}}}}