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Kyle Patrick Fazy. Date of birth is 08/09/1988. Yeah. So it's Dana Taylor. Y Yeah. Correct. Thanks. Yeah. It's Oakview Financial. AFSL is 513068. Sure. Thank you very much. Yep. I just need a ZIP balance as of today, please. Thanks. And then also just update on the insurances, like, how much he's covered for and the premiums as well, please. That's that's it. Thanks. Yep. Both, please. Yep. 59¢. Yes. Perfect. And what's the waiting and benefit period on the IP? Yep. Yeah. Yep. Beautiful. And just the TPD as well. Yeah. Mhmm. Mhmm. Yep. Yep. Sorry. Yep. Okay. Sorry. The the 4,900 was a dollar 72. Was that correct? Yep. And then did you okay. Amazing. Beautiful. That was everything I needed today. Thank you so much for your help. You too. Thanks. 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for your help.","start":343.98294,"end":345.44293,"sentiment":"positive","sentiment_score":0.6201454784188952},{"text":"You too.","start":348.78293,"end":349.34293,"sentiment":"neutral","sentiment_score":0.1860475167632103},{"text":"Thanks.","start":349.34293,"end":349.82294,"sentiment":"positive","sentiment_score":0.8087563514709473}],"sentiment":"positive","sentiment_score":0.5533953668440089,"num_words":17,"start":341.58295,"end":349.82294},{"sentences":[{"text":"Bye.","start":349.82294,"end":350.32294,"sentiment":"neutral","sentiment_score":-0.08124047517776489}],"sentiment":"neutral","sentiment_score":-0.08124047517776489,"num_words":1,"start":349.82294,"end":350.32294}]}}]},{"alternatives":[{"transcript":"Hi. Thanks for calling Australian Super. If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.com/noi or via the Australian Super mobile app. To help us serve you faster, please have your member number ready. Our menu options have recently changed. Please listen carefully and select from one of the options. For self-service, including to hear our ABN and USI information, press 1. To join AustralianSuper, press 2. If you're an existing AustralianSuper member, press 3. If you're an employer, press 4. For insurance and claims, press 5. If you're a financial adviser, press 6. We are experiencing a high volume of traffic to our call center. Please call us later. Otherwise, if the matter is urgent, please continue to hold for a representative. To inquire on behalf of a super member, press 1. To inquire on behalf of a retirement This call will be recorded for training, quality assurance, and verification purposes. You can review our privacy policy at australiansuper.com/privacy for more information. Information provided during this call is factual only and does not take into consideration any of your personal objectives, financial situation, or needs. Before making a decision, consider if the information is right for you. We'll be with you soon. Hi. Thank you for calling Australian Super. This is Kenya speaking. How can I help you today? Yes, please. What's that one? Mhmm. And the member's full name including any middle names and date of birth? Thank you. And can I just reconfirm your full name again? Sorry. Taylor, like t a y l o r? Thank you. And can I just confirm the dealer group and company name as well as AFSL? Thank you. Bear with me just a moment. It's all good. Okay. Alrighty. Beautiful. So I've been able to confirm you as a third party authority on this account. So what specific information are we needing assistance with? Yep. Bear with me. I just need to generate that one. Not a problem. One b moment. Alrighty. Your estimated account balance as of today is $14,962.49 and includes investment earnings based on the current declared crediting rate. That's the web balance. When it comes to the insurance, this one is got death income protection and TPD. So do you just need the cover amount or just the premiums or both? Alright. So death is a 174,000 covered with a weekly premium of $2.59. There is also income protection of 3,000 cover value with a weekly premium of $2.70. Sixty waiting to year sorry. Sixty days waiting at the year's payment period. Yep. It's a 122,000. Now there is a split. This is where it gets odd. Hold on. So the overall is a 122,000. But because they have default and they've elected to have more of coverage with TPD, it's a split. I don't really know why, but so the split is elected at 73,000 just in case you didn't know, and the default's 4,900. The weekly premium on the default is $2 and $59.56 cents. Sorry. And the elected is a dollar 72. Oh, sorry. Switch those around. My apologies. $52.56 is the elected amount, weekly premium. The default is dollar 72. Mhmm. Yep. Correct. And then the 73 thousand $2.56. Not a problem. Thank you for calling Sterling Super. 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Thanks for calling Australian Super. If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.com/noi or via the Australian Super mobile app. To help us serve you faster, please have your member number ready. Our menu options have recently changed.\n\nPlease listen carefully and select from one of the options. For self-service, including to hear our ABN and USI information, press 1. To join AustralianSuper, press 2. If you're an existing AustralianSuper member, press 3. If you're an employer, press 4.\n\nFor insurance and claims, press 5. If you're a financial adviser, press 6. We are experiencing a high volume of traffic to our call center. Please call us later. Otherwise, if the matter is urgent, please continue to hold for a representative.\n\nTo inquire on behalf of a super member, press 1. To inquire on behalf of a retirement This call will be recorded for training, quality assurance, and verification purposes. You can review our privacy policy at australiansuper.com/privacy for more information. Information provided during this call is factual only and does not take into consideration any of your personal objectives, financial situation, or needs. Before making a decision, consider if the information is right for you.\n\nWe'll be with you soon. Hi. Thank you for calling Australian Super. This is Kenya speaking. How can I help you today?\n\nYes, please. What's that one? Mhmm. And the member's full name including any middle names and date of birth? Thank you.\n\nAnd can I just reconfirm your full name again? Sorry. Taylor, like t a y l o r? Thank you. And can I just confirm the dealer group and company name as well as AFSL?\n\nThank you. Bear with me just a moment. It's all good. Okay. Alrighty.\n\nBeautiful. So I've been able to confirm you as a third party authority on this account. So what specific information are we needing assistance with? Yep. Bear with me.\n\nI just need to generate that one. Not a problem. One b moment. Alrighty. Your estimated account balance as of today is $14,962.49 and includes investment earnings based on the current declared crediting rate.\n\nThat's the web balance. When it comes to the insurance, this one is got death income protection and TPD. So do you just need the cover amount or just the premiums or both? Alright. So death is a 174,000 covered with a weekly premium of $2.59.\n\nThere is also income protection of 3,000 cover value with a weekly premium of $2.70. Sixty waiting to year sorry. Sixty days waiting at the year's payment period. Yep. It's a 122,000.\n\nNow there is a split. This is where it gets odd. Hold on. So the overall is a 122,000. But because they have default and they've elected to have more of coverage with TPD, it's a split.\n\nI don't really know why, but so the split is elected at 73,000 just in case you didn't know, and the default's 4,900. The weekly premium on the default is $2 and $59.56 cents. Sorry. And the elected is a dollar 72. Oh, sorry.\n\nSwitch those around. My apologies. $52.56 is the elected amount, weekly premium. The default is dollar 72. Mhmm.\n\nYep. Correct. And then the 73 thousand $2.56. Not a problem. Thank you for calling Sterling Super.\n\nYou have a wonderful day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.98,"sentiment":"positive","sentiment_score":0.4381016492843628},{"text":"Thanks for calling Australian Super.","start":1.04,"end":3.1399999,"sentiment":"positive","sentiment_score":0.5592967092990875},{"text":"If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.com/noi or via the Australian Super mobile app.","start":3.36,"end":16.075,"sentiment":"positive","sentiment_score":0.4207460476506141},{"text":"To help us serve you faster, please have your member number ready.","start":16.695,"end":20.315,"sentiment":"neutral","sentiment_score":0.24047079496085644},{"text":"Our menu options have recently changed.","start":20.535,"end":22.875,"sentiment":"neutral","sentiment_score":-0.06668028732140859}],"sentiment":"positive","sentiment_score":0.3411505543372848,"num_words":55,"start":0.48,"end":22.875},{"sentences":[{"text":"Please listen carefully and select from one of the options.","start":23.095,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.027381064556539058},{"text":"For self-service, including to hear our ABN and USI information, press 1.","start":26.9,"end":34.04,"sentiment":"neutral","sentiment_score":0.023776163967947166},{"text":"To join AustralianSuper, press 2.","start":34.34,"end":37.08,"sentiment":"neutral","sentiment_score":0.01194544043391943},{"text":"If you're an existing AustralianSuper member, press 3.","start":37.38,"end":40.92,"sentiment":"neutral","sentiment_score":0.0015490074292756617},{"text":"If you're an employer, press 4.","start":41.355003,"end":43.695,"sentiment":"neutral","sentiment_score":-0.008654192555695772}],"sentiment":"neutral","sentiment_score":0.0007731080077952001,"num_words":41,"start":23.095,"end":43.695},{"sentences":[{"text":"For insurance and claims, press 5.","start":44.075,"end":46.895,"sentiment":"neutral","sentiment_score":-0.01039403739074866},{"text":"If you're a financial adviser, press 6.","start":47.275,"end":50.175003,"sentiment":"neutral","sentiment_score":-0.031163518716182028},{"text":"We are experiencing a high volume of traffic to our call center.","start":51.755,"end":55.135002,"sentiment":"negative","sentiment_score":-0.4670694023370743},{"text":"Please call us later.","start":55.579998,"end":56.8,"sentiment":"negative","sentiment_score":-0.37133731693029404},{"text":"Otherwise, if the matter is urgent, please continue to hold for a representative.","start":57.179996,"end":61.28,"sentiment":"negative","sentiment_score":-0.36222964295974147}],"sentiment":"neutral","sentiment_score":-0.2876113407047732,"num_words":42,"start":44.075,"end":61.28},{"sentences":[{"text":"To inquire on behalf of a super member, press 1.","start":63.26,"end":66.64,"sentiment":"neutral","sentiment_score":-0.05512752309441567},{"text":"To inquire on behalf of a retirement This call will be recorded for training, quality assurance, and verification purposes.","start":67.02,"end":74.41499,"sentiment":"neutral","sentiment_score":-0.07381312666754973},{"text":"You can review our privacy policy at australiansuper.com/privacy for more information.","start":75.115,"end":81.375,"sentiment":"neutral","sentiment_score":-0.08413827385414731},{"text":"Information provided during this call is factual only and does not take into consideration any of your personal objectives, financial situation, or needs.","start":82.29,"end":91.189995,"sentiment":"neutral","sentiment_score":-0.23219382244607675},{"text":"Before making a decision, consider if the information is right for you.","start":91.729996,"end":95.985,"sentiment":"neutral","sentiment_score":-0.11697610095143318}],"sentiment":"neutral","sentiment_score":-0.12831222370266915,"num_words":75,"start":63.26,"end":95.985},{"sentences":[{"text":"We'll be with you soon.","start":96.385,"end":97.685,"sentiment":"neutral","sentiment_score":0.06909235045313836},{"text":"Hi.","start":100.785,"end":101.025,"sentiment":"neutral","sentiment_score":0.25453341007232666},{"text":"Thank you for calling Australian Super.","start":101.025,"end":102.545,"sentiment":"positive","sentiment_score":0.44824546575546265},{"text":"This is Kenya speaking.","start":102.545,"end":103.665,"sentiment":"positive","sentiment_score":0.4309898465871811},{"text":"How can I help you today?","start":103.665,"end":104.965,"sentiment":"positive","sentiment_score":0.4702683637539546}],"sentiment":"positive","sentiment_score":0.35613806935196574,"num_words":22,"start":96.385,"end":104.965},{"sentences":[{"text":"Yes, please.","start":115.6,"end":116.24,"sentiment":"neutral","sentiment_score":0.02643097098916769},{"text":"What's that one?","start":116.24,"end":117.14,"sentiment":"neutral","sentiment_score":0.0013741987058892846},{"text":"Mhmm.","start":120.8,"end":121.3,"sentiment":"neutral","sentiment_score":0.0015130189713090658},{"text":"And the member's full name including any middle names and date of birth?","start":129.255,"end":132.475,"sentiment":"neutral","sentiment_score":0.00571387644427327},{"text":"Thank you.","start":141.21,"end":141.61,"sentiment":"neutral","sentiment_score":0.2554720640182495}],"sentiment":"neutral","sentiment_score":0.030653432327588753,"num_words":21,"start":115.6,"end":141.61},{"sentences":[{"text":"And can I just reconfirm your full name again?","start":141.61,"end":143.45001,"sentiment":"neutral","sentiment_score":0.06493084898425473},{"text":"Sorry.","start":143.45001,"end":143.95001,"sentiment":"neutral","sentiment_score":-0.002589117269963026},{"text":"Taylor, like t a y l o r?","start":148.25,"end":151.655,"sentiment":"neutral","sentiment_score":0.016474139411002398},{"text":"Thank you.","start":153.315,"end":154.05501,"sentiment":"neutral","sentiment_score":0.30129507184028625},{"text":"And can I just confirm the dealer group and company name as well as AFSL?","start":154.435,"end":159.095,"sentiment":"neutral","sentiment_score":0.0741039256254832}],"sentiment":"neutral","sentiment_score":0.06936373334111912,"num_words":35,"start":141.61,"end":159.095},{"sentences":[{"text":"Thank you.","start":167.44,"end":168.08,"sentiment":"neutral","sentiment_score":0.30644364655017853},{"text":"Bear with me just a moment.","start":168.08,"end":169.70001,"sentiment":"neutral","sentiment_score":0.1364062043527762},{"text":"It's all good.","start":172.40001,"end":173.3,"sentiment":"positive","sentiment_score":0.6176676948865255},{"text":"Okay.","start":174.48001,"end":174.98001,"sentiment":"neutral","sentiment_score":0.3231181204319},{"text":"Alrighty.","start":184.44499,"end":184.94499,"sentiment":"positive","sentiment_score":0.3614857792854309}],"sentiment":"neutral","sentiment_score":0.3053024233533786,"num_words":13,"start":167.44,"end":184.94499},{"sentences":[{"text":"Beautiful.","start":185.08499,"end":185.405,"sentiment":"positive","sentiment_score":0.524986207485199},{"text":"So I've been able to confirm you as a third party authority on this account.","start":185.405,"end":188.385,"sentiment":"neutral","sentiment_score":0.2692182908455531},{"text":"So what specific information are we needing assistance with?","start":189.00499,"end":191.745,"sentiment":"neutral","sentiment_score":0.02766663394868374},{"text":"Yep.","start":196.21,"end":196.45,"sentiment":"neutral","sentiment_score":0.040503039956092834},{"text":"Bear with me.","start":196.45,"end":197.17,"sentiment":"neutral","sentiment_score":0.03711088001728058}],"sentiment":"neutral","sentiment_score":0.1711757226108477,"num_words":29,"start":185.08499,"end":197.17},{"sentences":[{"text":"I just need to generate that one.","start":197.17,"end":199.67,"sentiment":"neutral","sentiment_score":0.059954422393015454},{"text":"Not a problem.","start":207.25,"end":207.97,"sentiment":"neutral","sentiment_score":0.09637816747029622},{"text":"One b moment.","start":207.97,"end":208.79001,"sentiment":"neutral","sentiment_score":0.04822474345564842},{"text":"Alrighty.","start":225.6,"end":226.1,"sentiment":"neutral","sentiment_score":0.1100655198097229},{"text":"Your estimated account balance as of today is $14,962.49 and includes investment earnings based on the current declared crediting rate.","start":226.24,"end":236.5,"sentiment":"neutral","sentiment_score":0.0870869878679514}],"sentiment":"neutral","sentiment_score":0.07956749902052038,"num_words":34,"start":197.17,"end":236.5},{"sentences":[{"text":"That's the web balance.","start":237.435,"end":238.815,"sentiment":"neutral","sentiment_score":0.030901992227882147},{"text":"When it comes to the insurance, this one is got death income protection and TPD.","start":239.035,"end":244.475,"sentiment":"neutral","sentiment_score":-0.003661478062470754},{"text":"So do you just need the cover amount or just the premiums or both?","start":244.475,"end":248.175,"sentiment":"neutral","sentiment_score":-0.00008224030690533774},{"text":"Alright.","start":249.675,"end":250.075,"sentiment":"neutral","sentiment_score":0.022945253178477287},{"text":"So death is a 174,000 covered with a weekly premium of $2.59.","start":250.075,"end":258.39,"sentiment":"neutral","sentiment_score":0.0165247298621883}],"sentiment":"neutral","sentiment_score":0.00627774880875064,"num_words":46,"start":237.435,"end":258.39},{"sentences":[{"text":"There is also income protection of 3,000 cover value with a weekly premium of $2.70.","start":263.57,"end":271.665,"sentiment":"neutral","sentiment_score":0.15775323311487835},{"text":"Sixty waiting to year sorry.","start":276.125,"end":278.685,"sentiment":"neutral","sentiment_score":-0.03345868960022926},{"text":"Sixty days waiting at the year's payment period.","start":278.685,"end":282.47998,"sentiment":"neutral","sentiment_score":0.02664255036506802},{"text":"Yep.","start":285.82,"end":286.13998,"sentiment":"neutral","sentiment_score":0.014273270964622498},{"text":"It's a 122,000.","start":286.13998,"end":288.0,"sentiment":"neutral","sentiment_score":0.004725075714911024}],"sentiment":"neutral","sentiment_score":0.07626856092974776,"num_words":32,"start":263.57,"end":288.0},{"sentences":[{"text":"Now there is a split.","start":288.38,"end":290.24,"sentiment":"neutral","sentiment_score":-0.02415931485593319},{"text":"This is where it gets odd.","start":291.18,"end":292.965,"sentiment":"neutral","sentiment_score":-0.05729043483734131},{"text":"Hold on.","start":292.965,"end":293.285,"sentiment":"neutral","sentiment_score":-0.020766157656908035},{"text":"So the overall is a 122,000.","start":293.285,"end":295.605,"sentiment":"neutral","sentiment_score":-0.01143554140192767},{"text":"But because they have default and they've elected to have more of coverage with TPD, it's a split.","start":295.605,"end":302.245,"sentiment":"neutral","sentiment_score":-0.029956500563356612}],"sentiment":"neutral","sentiment_score":-0.030105452896473376,"num_words":37,"start":288.38,"end":302.245},{"sentences":[{"text":"I don't really know why, but so the split is elected at 73,000 just in case you didn't know, and the default's 4,900.","start":302.245,"end":310.12003,"sentiment":"neutral","sentiment_score":-0.023143231777636254},{"text":"The weekly premium on the default is $2 and $59.56 cents.","start":310.90002,"end":315.38,"sentiment":"neutral","sentiment_score":-0.0055778879587623205},{"text":"Sorry.","start":315.38,"end":315.88,"sentiment":"neutral","sentiment_score":-0.019669879227876663},{"text":"And the elected is a dollar 72.","start":316.98,"end":320.745,"sentiment":"neutral","sentiment_score":-0.02086724873100008},{"text":"Oh, sorry.","start":321.225,"end":321.785,"sentiment":"neutral","sentiment_score":-0.041528377681970596}],"sentiment":"neutral","sentiment_score":-0.019146556230473587,"num_words":44,"start":302.245,"end":321.785},{"sentences":[{"text":"Switch those around.","start":321.785,"end":322.82498,"sentiment":"neutral","sentiment_score":-0.05777387320995331},{"text":"My apologies.","start":322.82498,"end":323.565,"sentiment":"neutral","sentiment_score":-0.09298987686634064},{"text":"$52.56 is the elected amount, weekly premium.","start":324.025,"end":327.965,"sentiment":"neutral","sentiment_score":-0.021347711261894022},{"text":"The default is dollar 72.","start":328.025,"end":329.885,"sentiment":"neutral","sentiment_score":-0.013480844721198083},{"text":"Mhmm.","start":331.625,"end":332.125,"sentiment":"neutral","sentiment_score":-0.011083869263529778}],"sentiment":"neutral","sentiment_score":-0.03262352472585109,"num_words":18,"start":321.785,"end":332.125},{"sentences":[{"text":"Yep.","start":336.56,"end":336.8,"sentiment":"neutral","sentiment_score":0.011099722236394882},{"text":"Correct.","start":336.8,"end":337.28,"sentiment":"neutral","sentiment_score":0.016164414584636688},{"text":"And then the 73 thousand $2.56.","start":337.28,"end":340.02,"sentiment":"neutral","sentiment_score":0.0032657853638132415},{"text":"Not a problem.","start":345.49292,"end":346.05295,"sentiment":"positive","sentiment_score":0.42778996626536053},{"text":"Thank you for calling Sterling Super.","start":346.05295,"end":347.15295,"sentiment":"positive","sentiment_score":0.615323801835378}],"sentiment":"neutral","sentiment_score":0.2954218564007212,"num_words":17,"start":336.56,"end":347.15295},{"sentences":[{"text":"You have a wonderful day.","start":347.15295,"end":348.47293,"sentiment":"positive","sentiment_score":0.6616900563240051}],"sentiment":"positive","sentiment_score":0.6616900563240051,"num_words":5,"start":347.15295,"end":348.47293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling Australian Super. If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.com/noi or via the Australian Super mobile app. To help us serve you faster, please have your member number ready. Our menu options have recently changed.\n\nPlease listen carefully and select from one of the options. For self-service, including to hear our ABN and USI information, press 1. To join AustralianSuper, press 2. If you're an existing AustralianSuper member, press 3. If you're an employer, press 4.\n\nFor insurance and claims, press 5. If you're a financial adviser, press 6. We are experiencing a high volume of traffic to our call center. Please call us later. Otherwise, if the matter is urgent, please continue to hold for a representative.\n\nTo inquire on behalf of a super member, press 1. To inquire on behalf of a retirement This call will be recorded for training, quality assurance, and verification purposes. You can review our privacy policy at australiansuper.com/privacy for more information. Information provided during this call is factual only and does not take into consideration any of your personal objectives, financial situation, or needs. Before making a decision, consider if the information is right for you.\n\nWe'll be with you soon. Hi. Thank you for calling Australian Super. This is Kenya speaking. How can I help you today?\n\nChannel 0: Hi. My name is Dana, and I'm calling from ICU Financial. I just have a couple of questions of one of our client's accounts. If I can give you the member number, please.\n\nChannel 1: Yes, please. What's that one?\n\nChannel 0: 107\n\nChannel 1: Mhmm.\n\nChannel 0: 4772920.\n\nChannel 1: And the member's full name including any middle names and date of birth?\n\nChannel 0: Yeah. Kyle Patrick Fazy. Date of birth is 08/09/1988.\n\nChannel 1: Thank you. And can I just reconfirm your full name again? Sorry.\n\nChannel 0: Yeah. So it's Dana Taylor.\n\nChannel 1: Taylor, like t a y\n\nChannel 0: Y\n\nChannel 1: l o r?\n\nChannel 0: Yeah. Correct. Thanks.\n\nChannel 1: Thank you. And can I just confirm the dealer group and company name as well as AFSL?\n\nChannel 0: Yeah. It's Oakview Financial. AFSL is 513068.\n\nChannel 1: Thank you. Bear with me just a moment.\n\nChannel 0: Sure. Thank you very much.\n\nChannel 1: It's all good. Okay. Alrighty. Beautiful. So I've been able to confirm you as a third party authority on this account.\n\nChannel 0: Yep.\n\nChannel 1: So what specific information are we needing assistance with?\n\nChannel 0: I just need a ZIP balance as of today, please.\n\nChannel 1: Yep. Bear with me. I just need to generate that one.\n\nChannel 0: Thanks. And then also just update on the insurances, like, how much he's covered for and the premiums as well, please.\n\nChannel 1: Not a problem.\n\nChannel 0: That's\n\nChannel 1: One b moment.\n\nChannel 0: that's it. Thanks.\n\nChannel 1: Alrighty. Your estimated account balance as of today is $14,962.49 and includes investment earnings based on the current declared crediting rate.\n\nChannel 0: Yep.\n\nChannel 1: That's the web balance. When it comes to the insurance, this one is got death income protection and TPD. So do you just need the cover amount or just the premiums or both?\n\nChannel 0: Both, please.\n\nChannel 1: Alright. So death is a 174,000 covered with\n\nChannel 0: Yep.\n\nChannel 1: a weekly premium of $2.59.\n\nChannel 0: 59¢. Yes. Perfect.\n\nChannel 1: There is also income protection of 3,000 cover value with a weekly premium of $2.70.\n\nChannel 0: And what's the waiting and benefit period on the IP?\n\nChannel 1: Sixty waiting to\n\nChannel 0: Yep.\n\nChannel 1: year sorry. Sixty days waiting\n\nChannel 0: Yeah.\n\nChannel 1: at the year's\n\nChannel 0: Yep.\n\nChannel 1: payment period.\n\nChannel 0: Beautiful. And just the TPD as well.\n\nChannel 1: Yep. It's a 122,000. Now there is\n\nChannel 0: Yeah.\n\nChannel 1: a split. This is where it gets odd. Hold on. So the overall\n\nChannel 0: Mhmm.\n\nChannel 1: is a 122,000. But because they have default and they've elected to have more of coverage with TPD,\n\nChannel 0: Mhmm.\n\nChannel 1: it's a split. I don't really know why,\n\nChannel 0: Yep.\n\nChannel 1: but so the split is elected at 73,000 just in case you didn't know, and the default's\n\nChannel 0: Yep.\n\nChannel 1: 4,900. The weekly premium on the default is $2 and $59.56 cents. Sorry. And the elected is a dollar\n\nChannel 0: Sorry.\n\nChannel 1: 72. Oh, sorry. Switch those around. My apologies. $52.56 is the elected amount, weekly premium.\n\nThe default\n\nChannel 0: Yep.\n\nChannel 1: is dollar 72.\n\nChannel 0: Okay. Sorry. The\n\nChannel 1: Mhmm.\n\nChannel 0: the 4,900 was a dollar 72. Was that correct?\n\nChannel 1: Yep. Correct.\n\nChannel 0: Yep.\n\nChannel 1: And then the\n\nChannel 0: And\n\nChannel 1: 73\n\nChannel 0: then did\n\nChannel 1: thousand\n\nChannel 0: you\n\nChannel 1: $2.56.\n\nChannel 0: okay. Amazing. Beautiful. That was everything I needed today. Thank you so much for your help.\n\nChannel 1: Not a problem. Thank you for calling Sterling Super. You have a wonderful day.\n\nChannel 0: You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.98,"sentiment":"positive","sentiment_score":0.4381016492843628},{"text":"Thanks for calling Australian Super.","start":1.04,"end":3.1399999,"sentiment":"positive","sentiment_score":0.5592967092990875},{"text":"If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.com/noi or via the Australian Super mobile app.","start":3.36,"end":16.075,"sentiment":"positive","sentiment_score":0.4207460476506141},{"text":"To help us serve you faster, please have your member number ready.","start":16.695,"end":20.315,"sentiment":"neutral","sentiment_score":0.24047079496085644},{"text":"Our menu options have recently changed.","start":20.535,"end":22.875,"sentiment":"neutral","sentiment_score":-0.06668028732140859}],"sentiment":"positive","sentiment_score":0.3411505543372848,"channel":1,"num_words":55,"start":0.48,"end":22.875},{"sentences":[{"text":"Please listen carefully and select from one of the options.","start":23.095,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.027381064556539058},{"text":"For self-service, including to hear our ABN and USI information, press 1.","start":26.9,"end":34.04,"sentiment":"neutral","sentiment_score":0.023776163967947166},{"text":"To join AustralianSuper, press 2.","start":34.34,"end":37.08,"sentiment":"neutral","sentiment_score":0.01194544043391943},{"text":"If you're an existing AustralianSuper member, press 3.","start":37.38,"end":40.92,"sentiment":"neutral","sentiment_score":0.0015490074292756617},{"text":"If you're an employer, press 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needs.","start":82.29,"end":91.189995,"sentiment":"neutral","sentiment_score":-0.23219382244607675},{"text":"Before making a decision, consider if the information is right for you.","start":91.729996,"end":95.985,"sentiment":"neutral","sentiment_score":-0.11697610095143318}],"sentiment":"neutral","sentiment_score":-0.12831222370266915,"channel":1,"num_words":75,"start":63.26,"end":95.985},{"sentences":[{"text":"We'll be with you soon.","start":96.385,"end":97.685,"sentiment":"neutral","sentiment_score":0.06909235045313836},{"text":"Hi.","start":100.785,"end":101.025,"sentiment":"neutral","sentiment_score":0.25453341007232666},{"text":"Thank you for calling Australian Super.","start":101.025,"end":102.545,"sentiment":"positive","sentiment_score":0.44824546575546265},{"text":"This is Kenya speaking.","start":102.545,"end":103.665,"sentiment":"positive","sentiment_score":0.4309898465871811},{"text":"How can I help you 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premium.","start":324.025,"end":327.965,"sentiment":"neutral","sentiment_score":-0.021347711261894022}],"sentiment":"neutral","sentiment_score":-0.040578873517612614,"channel":1,"num_words":15,"start":319.7,"end":327.965},{"sentences":[{"text":"The default","start":328.025,"end":328.585,"sentiment":"neutral","sentiment_score":-0.014826006256043911}],"sentiment":"neutral","sentiment_score":-0.014826006256043911,"channel":1,"num_words":2,"start":328.025,"end":328.585},{"sentences":[{"text":"Yep.","start":328.49,"end":328.99,"sentiment":"neutral","sentiment_score":-0.01215331070125103}],"sentiment":"neutral","sentiment_score":-0.01215331070125103,"channel":0,"num_words":1,"start":328.49,"end":328.99},{"sentences":[{"text":"is dollar 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72.","start":331.865,"end":335.785,"sentiment":"neutral","sentiment_score":-0.009929510687167445},{"text":"Was that correct?","start":335.785,"end":336.685,"sentiment":"neutral","sentiment_score":-0.0012211490732928116}],"sentiment":"neutral","sentiment_score":-0.007026723482542568,"channel":0,"num_words":9,"start":331.865,"end":336.685},{"sentences":[{"text":"Yep.","start":336.56,"end":336.8,"sentiment":"neutral","sentiment_score":0.011099722236394882},{"text":"Correct.","start":336.8,"end":337.28,"sentiment":"neutral","sentiment_score":0.016164414584636688}],"sentiment":"neutral","sentiment_score":0.013632068410515785,"channel":1,"num_words":2,"start":336.56,"end":337.28},{"sentences":[{"text":"Yep.","start":337.225,"end":337.70502,"sentiment":"neutral","sentiment_score":0.006293602287769318}],"sentiment":"neutral","sentiment_score":0.006293602287769318,"channel":0,"num_words":1,"start":337.225,"end":337.70502},{"sentences":[{"text":"And then 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was everything I needed today.","start":342.54294,"end":343.98294,"sentiment":"positive","sentiment_score":0.5606285929679871},{"text":"Thank you so much for your help.","start":343.98294,"end":345.44293,"sentiment":"positive","sentiment_score":0.6201454784188952}],"sentiment":"positive","sentiment_score":0.5592271648347378,"channel":0,"num_words":16,"start":340.62292,"end":345.44293},{"sentences":[{"text":"Not a problem.","start":345.49292,"end":346.05295,"sentiment":"positive","sentiment_score":0.42778996626536053},{"text":"Thank you for calling Sterling Super.","start":346.05295,"end":347.15295,"sentiment":"positive","sentiment_score":0.615323801835378},{"text":"You have a wonderful day.","start":347.15295,"end":348.47293,"sentiment":"positive","sentiment_score":0.6616900563240051}],"sentiment":"positive","sentiment_score":0.5916973565305982,"channel":1,"num_words":14,"start":345.49292,"end":348.47293},{"sentences":[{"text":"You too.","start":348.78293,"end":349.34293,"sentiment":"neutral","sentiment_score":0.1860475167632103},{"text":"Thanks.","start":349.34293,"end":349.82294,"sentiment":"positive","sentiment_score":0.8087563514709473},{"text":"Bye.","start":349.82294,"end":350.32294,"sentiment":"neutral","sentiment_score":-0.08124047517776489}],"sentiment":"neutral","sentiment_score":0.27490272745490074,"channel":0,"num_words":4,"start":348.78293,"end":350.32294}]},"summary":{"result":"success","short":"The customer calls Australian Super and is directed to various menu options. They are then put on hold while the call center is busy. The customer then speaks with a representative from ICU Financial about a client's account and provides necessary information, including ZIP balances and insurance details. The representative confirms the account balance and explains the coverage options for death and life insurance."},"intents":{"segments":[{"text":"If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.com/noi or via the Australian Super mobile app.","start_word":6,"end_word":36,"intents":[{"intent":"Request tax deduction","confidence_score":0.2017407}]},{"text":"To help us serve you faster, please have your member number ready.","start_word":37,"end_word":48,"intents":[{"intent":"Provide member number","confidence_score":0.15805684}]},{"text":"For self-service, including to hear our ABN and USI information, press 1. To join AustralianSuper, press 2. If you're an existing AustralianSuper member, press 3. If you're an employer, press 4. For insurance and claims, press 5. If you're a financial adviser, press 6. We are experiencing a high volume of traffic to our call center. Please call us later.","start_word":65,"end_word":124,"intents":[{"intent":"Join australian super","confidence_score":0.36566594}]},{"text":"Otherwise, if the matter is urgent, please continue to hold for a representative.","start_word":125,"end_word":137,"intents":[{"intent":"Hold for representative","confidence_score":0.21634799}]},{"text":"To inquire on behalf of a super member, press 1. To inquire on behalf of a retirement This call will be recorded for training, quality assurance, and verification purposes.","start_word":138,"end_word":166,"intents":[{"intent":"Inquire about retirement","confidence_score":0.8694303},{"intent":"Inquire about retirement retirement","confidence_score":0.00059218274}]},{"text":"You can review our privacy policy at australiansuper.com/privacy for more information.","start_word":167,"end_word":177,"intents":[{"intent":"Review privacy policy","confidence_score":0.12207325}]},{"text":"Hi. My name is Dana, and I'm calling from ICU Financial. I just have a couple of questions of one of our client's accounts. If I can give you the member number, please. Yes, please.","start_word":235,"end_word":269,"intents":[{"intent":"Discuss client's accounts","confidence_score":0.00014623463}]},{"text":"And the member's full name including any middle names and date of birth? Yeah.","start_word":276,"end_word":289,"intents":[{"intent":"Confirm full name","confidence_score":0.6594268}]},{"text":"And the member's full name including any middle names and date of birth? Yeah. Kyle Patrick Fazy.","start_word":276,"end_word":292,"intents":[{"intent":"Verify information","confidence_score":0.00068501226},{"intent":"Confirm identity","confidence_score":0.081421256},{"intent":"Confirm identity","confidence_score":0.052385554}]},{"text":"So what specific information are we needing assistance with?","start_word":386,"end_word":394,"intents":[{"intent":"Provide assistance","confidence_score":0.13250469}]},{"text":"I just need a ZIP balance as of today, please. Yep.","start_word":395,"end_word":405,"intents":[{"intent":"Generate zip balance","confidence_score":0.8182459}]},{"text":"And then also just update on the insurances, like, how much he's covered for and the premiums as well, please. Not a problem.","start_word":417,"end_word":439,"intents":[{"intent":"Update insurance coverage","confidence_score":0.08601806}]},{"text":"So death is a 174,000 covered with Yep. a weekly premium of $2.59. 59<unk>.","start_word":506,"end_word":519,"intents":[{"intent":"Provide insurance information","confidence_score":0.0044117016}]}]},"sentiments":{"segments":[{"text":"Hi. Thanks for calling Australian Super. If you're calling to claim a tax deduction on a personal contribution, the fastest and easiest way is via your account online at australiansuper.","start_word":0,"end_word":29,"sentiment":"positive","sentiment_score":0.45339661836624146},{"text":"com/noi or via the Australian Super mobile app. To help us serve you faster, please have your member number ready. Our menu options have recently changed. Please listen carefully and select from one of the options. For self-service, including to hear our ABN and USI information, press 1. To join AustralianSuper, press 2. If you're an existing AustralianSuper member, press 3. If you're an employer, press 4. For insurance and claims, press 5. If you're a financial adviser, press 6. We are experiencing a high volume of traffic to our call center.","start_word":29,"end_word":120,"sentiment":"neutral","sentiment_score":-0.0024820989929139614},{"text":"Please call us later. Otherwise, if the matter is urgent, please continue to hold for a representative.","start_word":121,"end_word":137,"sentiment":"negative","sentiment_score":-0.35712432861328125},{"text":"To inquire on behalf of a super member, press 1. To inquire on behalf of a retirement This call will be recorded for training, quality assurance, and verification purposes. You can review our privacy policy at australiansuper.com/privacy for more information. Information provided during this call is factual only and does not take into consideration any of your personal objectives, financial situation, or needs. Before making a decision, consider if the information is right for you. We'll be with you soon. Hi.","start_word":138,"end_word":218,"sentiment":"neutral","sentiment_score":-0.10185641050338744},{"text":"Thank you for calling Australian Super. This is Kenya speaking. How can I help you today?","start_word":219,"end_word":234,"sentiment":"positive","sentiment_score":0.4504183232784271},{"text":"Hi. My name is Dana, and I'm calling from ICU Financial. I just have a couple of questions of one of our client's accounts. If I can give you the member number, please. Yes, please. What's that one? 107 Mhmm. 4772920. And the member's full name including any middle names and date of birth? Yeah. Kyle Patrick Fazy. Date of birth is 08/09/1988. Thank you. And can I just reconfirm your full name again? Sorry. Yeah. So it's Dana Taylor. Taylor, like t a y Y l o r? Yeah. Correct. Thanks. Thank you. And can I just confirm the dealer group and company name as well as AFSL? Yeah. It's Oakview Financial. AFSL is 513068. Thank you. Bear with me just a moment. Sure.","start_word":235,"end_word":359,"sentiment":"neutral","sentiment_score":0.059944348335266115},{"text":"Thank you very much. It's all good.","start_word":360,"end_word":366,"sentiment":"positive","sentiment_score":0.6231858134269714},{"text":"Okay.","start_word":367,"end_word":367,"sentiment":"neutral","sentiment_score":0.3231181204319},{"text":"Alrighty. Beautiful.","start_word":368,"end_word":369,"sentiment":"positive","sentiment_score":0.4159859120845794},{"text":"So I've been able to confirm you as a third party authority on this account. Yep. So what specific information are we needing assistance with? I just need a ZIP balance as of today, please. Yep. Bear with me. I just need to generate that one. Thanks. And then also just update on the insurances, like, how much he's covered for and the premiums as well, please. Not a problem. That's One b moment. that's it. Thanks. Alrighty. Your estimated account balance as of today is $14,962.49 and includes investment earnings based on the current declared crediting rate. Yep. That's the web balance. When it comes to the insurance, this one is got death income protection and TPD. So do you just need the cover amount or just the premiums or both? Both, please. Alright. So death is a 174,000 covered with Yep. a weekly premium of $2.59. 59<unk>. Yes.","start_word":370,"end_word":521,"sentiment":"neutral","sentiment_score":0.07051814859732985},{"text":"Perfect.","start_word":521,"end_word":522,"sentiment":"positive","sentiment_score":0.5958366990089417},{"text":"There is also income protection of 3,000 cover value with a weekly premium of $2.70. And what's the waiting and benefit period on the IP? Sixty waiting to Yep. year sorry. Sixty days waiting Yeah. at the year's Yep. payment period.","start_word":522,"end_word":563,"sentiment":"neutral","sentiment_score":0.04674845561385155},{"text":"Beautiful.","start_word":563,"end_word":564,"sentiment":"positive","sentiment_score":0.34618186950683594},{"text":"And just the TPD as well. Yep. It's a 122,000. Now there is Yeah. a split. This is where it gets odd. Hold on. So the overall Mhmm. is a 122,000. But because they have default and they've elected to have more of coverage with TPD, Mhmm. it's a split. I don't really know why, Yep. but so the split is elected at 73,000 just in case you didn't know, and the default's Yep. 4,900. The weekly premium on the default is $2 and $59.56 cents. Sorry. And the elected is a dollar Sorry. 72. Oh, sorry. Switch those around. My apologies. $52.56 is the elected amount, weekly premium. The default Yep. is dollar 72. Okay. Sorry. The Mhmm. the 4,900 was a dollar 72. Was that correct? Yep. Correct. Yep. And then the And 73 then did thousand you $2.56. okay.","start_word":564,"end_word":706,"sentiment":"neutral","sentiment_score":-0.015131915919482708},{"text":"Amazing. Beautiful. That was everything I needed today. Thank you so much for your help. Not a problem. Thank you for calling Sterling Super. You have a wonderful day.","start_word":706,"end_word":735,"sentiment":"positive","sentiment_score":0.5739134550094604},{"text":"You too.","start_word":735,"end_word":737,"sentiment":"neutral","sentiment_score":0.2638090252876282},{"text":"Thanks. Bye.","start_word":736,"end_word":737,"sentiment":"positive","sentiment_score":0.6255230903625488}],"average":{"sentiment":"neutral","sentiment_score":0.0653262938896235}}}}