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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.334366986528039},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.15430940740874835}],"sentiment":"neutral","sentiment_score":-0.21978489072485405,"num_words":22,"start":0.24,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hello, Jaden. Good morning. My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or if there was a an issue with processing the payment. If you need further assistance, don't hesitate to call us, and we'll be more than happy to assist.\n\nYou can call us back at 0391218113. Again, that's 0391218113, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.334366986528039},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.15430940740874835}],"sentiment":"neutral","sentiment_score":-0.21978489072485405,"channel":1,"num_words":22,"start":0.24,"end":7.06},{"sentences":[{"text":"Hello, Jaden.","start":8.559999,"end":9.36,"sentiment":"neutral","sentiment_score":0.05575879476964474},{"text":"Good morning.","start":9.36,"end":10.0,"sentiment":"neutral","sentiment_score":0.30868077278137207},{"text":"My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account.","start":10.0,"end":17.075,"sentiment":"neutral","sentiment_score":0.16803282304950382},{"text":"I wanted to check-in directly to make sure everything went okay on your end or if there was a an issue with processing the payment.","start":17.535,"end":24.675,"sentiment":"neutral","sentiment_score":0.10984408408403397},{"text":"If you need further assistance, don't hesitate to call us, and we'll be more than happy to assist.","start":25.279999,"end":30.34,"sentiment":"neutral","sentiment_score":0.2106032870295975}],"sentiment":"neutral","sentiment_score":0.1590085047696318,"channel":0,"num_words":70,"start":8.559999,"end":30.34},{"sentences":[{"text":"You can call us back at 0391218113.","start":30.64,"end":36.26,"sentiment":"neutral","sentiment_score":0.16629951340811594},{"text":"Again, that's 0391218113, and we'll be more than happy to assist.","start":36.32,"end":42.98494,"sentiment":"positive","sentiment_score":0.4459610798142173},{"text":"Thank you so much, and have a great day.","start":43.12494,"end":44.80494,"sentiment":"positive","sentiment_score":0.7409019933806525},{"text":"Goodbye.","start":44.80494,"end":45.30494,"sentiment":"neutral","sentiment_score":0.1618872433900833}],"sentiment":"positive","sentiment_score":0.4607026305581842,"channel":0,"num_words":28,"start":30.64,"end":45.30494}]},"summary":{"result":"success","short":"A representative from Airtel calls Jaden to follow up on a previous conversation regarding his payment balance on his account. The representative leaves a message asking if Jaden needs assistance processing the payment and provides a phone number for him to call if needed. The call ends with the representative saying we'll be more than happy to assist and wishing Jaden a good day."},"intents":{"segments":[{"text":"My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or if there was a an issue with processing the payment.","start_word":26,"end_word":73,"intents":[{"intent":"Check payment balance","confidence_score":0.0017270708}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.34674522280693054},{"text":"Please leave a short message, and it will be sent as an audio message. Hello, Jaden. Good morning. My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or if there was a an issue with processing the payment. If you need further assistance, don't hesitate to call us, and we'll be more than happy to assist. You can call us back at 0391218113.","start_word":8,"end_word":98,"sentiment":"neutral","sentiment_score":0.11144287884235382},{"text":"Again, that's 0391218113, and we'll be more than happy to assist. Thank you so much, and have a great day.","start_word":99,"end_word":118,"sentiment":"positive","sentiment_score":0.5286902189254761},{"text":"Goodbye.","start_word":119,"end_word":119,"sentiment":"neutral","sentiment_score":0.20263928174972537}],"average":{"sentiment":"neutral","sentiment_score":0.17388302694537683}}}}