{"metadata":{"transaction_key":"deprecated","request_id":"019e3926-0d18-75b0-acda-81f0434b3e72","sha256":"3820efefa3799f5a03f45be03cfa9bbeced0ed8206057454bed559e9818edb34","created":"2026-05-18T03:34:17.199Z","duration":419.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1180,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1314,"output_tokens":1317},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1314,"output_tokens":132}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Paulette Amasbury? Oh, thank you so much. Nice to have you on the line, and thank you for answering my phone call. Is she available? I'm trying to reach her in reference to her Internet payment bill. It's currently overdue in our records. Yeah. That's right. Oh, I'm so sorry. Your line is cutting in and out. What is that again? Yeah. That's right. Okay. Because I'm showing on here there was a yeah. We we sent her an email including the details how she would like to pay the bill. There's an option to set up a direct debit using a bank account or a card, but I could see on here previously, she set up a automatic payment using her card. However, that card kept being declined. It says insufficient funds. Over the phone, if you would like, I can help you to process the payment in her behalf because it's really overdue for how many days now. Okay. Alright. Sure, sir. I'll help you out. So just let me know. Would you like to use a card or a bank account? Card. Okay. Sure. Is this a Visa or a Mastercard? A Visa. Okay. Sure. I'll go ahead and help you to do the payment while I have you on the line. Okay? Just one moment. I'll just need to wait for the page where we can put in the details so we can proceed with the payment. Alright. Sure. May I have the card number, please? Mhmm. Mhmm. Mhmm. Okay. Let me read back, please. Okay. Thank you. 4239530052891737. Alright. Thank you. The expiry date, please? The expiration date, please? Okay. Thank you. Let me put here 10/27. Okay. And the CVV code, please? The three digits code? 701. And the name as it appears on her card, please? It's the same. Paulette? Okay. Thank you. One moment. Okay? And would you like me to set up this as a direct debit so we will need not to okay. Sure. Sure. That way, we don't need to do this again and again on a monthly basis. Okay. Expiration, 10/27. Security code, 701. K. And then please be advised the amount that we are processing today is $76.46 cents. And after this, she will be getting an official payment receipt sent to her email address. So it's almost done here. Alright. So to the phone number that you're using ends in 8606, you will be receiving a text message. Please check right now, and then you have to read the code so I can enter on the system and authorize your payment. Mhmm. Mhmm. Thank you. 6851709. Okay. 24 it should be eight characters. Can you double check, please? The code should be 8 digits. Mhmm. Mhmm. Okay. Perfect. Thank you. Let me submit it. And may I have your good name, please? May may I know your full name? I'm sorry. Your good name, your first name? Okay. So there we go. The payment has been successfully processed. And then after this, I will just set up the direct debit for her. Then we will just send the details to her email for her reference. Alright? Alright. Airtel. Oh, okay. Sure. Yeah. We do offer mobile services. Surely, if you really need to add any mobile plan services, just let us know. We're open Monday to Friday, nine to 6PM, and we are ready to help you out. Okay? Uh-huh. Thank you. It's my pleasure. It's okay. Yeah. Bye bye. Have a good one, and be safe. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":1.36,"end":1.68,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0912262201309204},{"word":"good","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27055323123931885},{"word":"afternoon","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.18104568123817444},{"word":"this","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14009271562099457},{"word":"is","start":2.8799999,"end":3.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14410658180713654},{"word":"airtel","start":3.12,"end":3.6,"confidence":0.9347331,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2250881791114807},{"word":"accounts","start":3.6,"end":4.08,"confidence":0.9316406,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.12561403214931488},{"word":"am","start":4.08,"end":4.3199997,"confidence":0.9980469,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.06763550639152527},{"word":"i","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07131771743297577},{"word":"speaking","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0475822277367115},{"word":"to","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06879067420959473},{"word":"paulette","start":5.04,"end":5.54,"confidence":0.9736328,"punctuated_word":"Paulette","sentiment":"neutral","sentiment_score":0.1253838092088699},{"word":"amasbury","start":5.6,"end":6.1,"confidence":0.52853394,"punctuated_word":"Amasbury?","sentiment":"neutral","sentiment_score":0.1043018326163292},{"word":"oh","start":10.16,"end":10.559999,"confidence":0.98999023,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.4239119291305542},{"word":"thank","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.7214382290840149},{"word":"you","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7331835627555847},{"word":"so","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6670061945915222},{"word":"much","start":11.2,"end":11.679999,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6222552061080933},{"word":"nice","start":11.679999,"end":12.0,"confidence":0.99902344,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.7922410368919373},{"word":"to","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.8070507645606995},{"word":"have","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7986737489700317},{"word":"you","start":12.32,"end":12.48,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.723899245262146},{"word":"on","start":12.48,"end":12.639999,"confidence":0.97998047,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7726199626922607},{"word":"the","start":12.639999,"end":12.719999,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7859615087509155},{"word":"line","start":12.719999,"end":12.96,"confidence":0.89819336,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.7778509855270386},{"word":"and","start":12.96,"end":13.2,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6001473069190979},{"word":"thank","start":13.2,"end":13.36,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6676743626594543},{"word":"you","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6334459781646729},{"word":"for","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5861206650733948},{"word":"answering","start":13.679999,"end":14.16,"confidence":1.0,"punctuated_word":"answering","sentiment":"positive","sentiment_score":0.7641465067863464},{"word":"my","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.7364096641540527},{"word":"phone","start":14.4,"end":14.719999,"confidence":1.0,"punctuated_word":"phone","sentiment":"positive","sentiment_score":0.7433698773384094},{"word":"call","start":14.719999,"end":15.219999,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.6693382859230042},{"word":"is","start":15.495,"end":15.655,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.16789355874061584},{"word":"she","start":15.655,"end":15.895,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.28026866912841797},{"word":"available","start":15.895,"end":16.395,"confidence":1.0,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.23258252441883087},{"word":"i'm","start":16.535,"end":17.035,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.036472879350185394},{"word":"trying","start":17.415,"end":17.735,"confidence":0.56396484,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.03411361575126648},{"word":"to","start":17.735,"end":17.895,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02544410526752472},{"word":"reach","start":17.895,"end":18.215,"confidence":0.9980469,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.006678827106952667},{"word":"her","start":18.215,"end":18.715,"confidence":0.9970703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.019630221650004387},{"word":"in","start":18.775,"end":19.095,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01782825030386448},{"word":"reference","start":19.095,"end":19.575,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.012672116979956629},{"word":"to","start":19.575,"end":19.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003797776997089386},{"word":"her","start":19.815,"end":20.135,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.03691969066858291},{"word":"internet","start":20.135,"end":20.635,"confidence":0.96972656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.020290084183216095},{"word":"payment","start":20.695,"end":21.095,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.0425768569111824},{"word":"bill","start":21.095,"end":21.335,"confidence":0.92211914,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.05058594793081283},{"word":"it's","start":21.335,"end":21.654999,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14823459088802338},{"word":"currently","start":21.654999,"end":22.154999,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2134856879711151},{"word":"overdue","start":22.215,"end":22.695,"confidence":0.99609375,"punctuated_word":"overdue","sentiment":"neutral","sentiment_score":-0.198786199092865},{"word":"in","start":22.695,"end":22.775,"confidence":0.9091797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16635413467884064},{"word":"our","start":22.775,"end":23.095,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.12249325215816498},{"word":"records","start":23.095,"end":23.595,"confidence":0.9995117,"punctuated_word":"records.","sentiment":"neutral","sentiment_score":-0.14639151096343994},{"word":"yeah","start":30.52,"end":30.76,"confidence":0.85717773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13446491956710815},{"word":"that's","start":30.76,"end":31.08,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16252106428146362},{"word":"right","start":31.08,"end":31.58,"confidence":0.9995117,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.12130940705537796},{"word":"oh","start":36.84,"end":37.08,"confidence":0.9733887,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2764912545681},{"word":"i'm","start":37.08,"end":37.32,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.27490460872650146},{"word":"so","start":37.32,"end":37.56,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.32652339339256287},{"word":"sorry","start":37.56,"end":37.88,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3464285135269165},{"word":"your","start":37.88,"end":38.2,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.5071548223495483},{"word":"line","start":38.2,"end":38.52,"confidence":0.9980469,"punctuated_word":"line","sentiment":"negative","sentiment_score":-0.6336773633956909},{"word":"is","start":38.52,"end":38.6,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5372515916824341},{"word":"cutting","start":38.6,"end":39.0,"confidence":0.9980469,"punctuated_word":"cutting","sentiment":"negative","sentiment_score":-0.46919137239456177},{"word":"in","start":39.0,"end":39.16,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.510413646697998},{"word":"and","start":39.16,"end":39.32,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.43374302983284},{"word":"out","start":39.32,"end":39.64,"confidence":1.0,"punctuated_word":"out.","sentiment":"negative","sentiment_score":-0.4163177013397217},{"word":"what","start":39.64,"end":39.8,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.2897857129573822},{"word":"is","start":39.8,"end":40.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29464760422706604},{"word":"that","start":40.04,"end":40.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26973339915275574},{"word":"again","start":40.2,"end":40.7,"confidence":0.9975586,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.2518346309661865},{"word":"yeah","start":46.635,"end":47.114998,"confidence":0.78637695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10816775262355804},{"word":"that's","start":47.114998,"end":47.515,"confidence":0.9111328,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04846728593111038},{"word":"right","start":47.515,"end":48.015,"confidence":1.0,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.0017864573746919632},{"word":"okay","start":55.355,"end":55.835,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.029330581426620483},{"word":"because","start":55.835,"end":56.155,"confidence":0.99609375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0337865836918354},{"word":"i'm","start":56.155,"end":56.475,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.025370847433805466},{"word":"showing","start":56.475,"end":56.875,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.015994906425476074},{"word":"on","start":56.875,"end":57.114998,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01373686082661152},{"word":"here","start":57.114998,"end":57.614998,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.01126815564930439},{"word":"there","start":58.730003,"end":59.050003,"confidence":0.94140625,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.08380362391471863},{"word":"was","start":59.050003,"end":59.550003,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08096826076507568},{"word":"a","start":62.81,"end":63.29,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008037499152123928},{"word":"yeah","start":63.370003,"end":63.690002,"confidence":0.9589844,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.01004793494939804},{"word":"we","start":63.690002,"end":64.19,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.003932595252990723},{"word":"we","start":65.05,"end":65.450005,"confidence":0.85546875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.024569323286414143},{"word":"sent","start":65.450005,"end":65.69,"confidence":0.95947266,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.019959507510066032},{"word":"her","start":65.69,"end":66.01,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.03356151655316353},{"word":"an","start":66.01,"end":66.17,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02174711972475052},{"word":"email","start":66.17,"end":66.67,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.00983838364481926},{"word":"including","start":66.89,"end":67.29,"confidence":0.79003906,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.0015812665224075315},{"word":"the","start":67.29,"end":67.53,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004694826900959015},{"word":"details","start":67.53,"end":68.03,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.03930650278925896},{"word":"how","start":68.41,"end":68.91,"confidence":0.6816406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.01751551404595375},{"word":"she","start":69.05,"end":69.29,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.0016274675726890564},{"word":"would","start":69.29,"end":69.53,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.017629262059926987},{"word":"like","start":69.53,"end":69.85,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02470722794532776},{"word":"to","start":69.85,"end":70.01,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010088413953781128},{"word":"pay","start":70.01,"end":70.25,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.008914381265640259},{"word":"the","start":70.25,"end":70.41,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00989506021142006},{"word":"bill","start":70.41,"end":70.91,"confidence":0.9995117,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":0.016742780804634094},{"word":"there's","start":71.105,"end":71.425,"confidence":0.99902344,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.02604558691382408},{"word":"an","start":71.425,"end":71.505005,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.029891256242990497},{"word":"option","start":71.505005,"end":72.005005,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.030206283554434776},{"word":"to","start":72.065,"end":72.225,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02009224519133568},{"word":"set","start":72.225,"end":72.465004,"confidence":0.9863281,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.01676882989704609},{"word":"up","start":72.465004,"end":72.545,"confidence":0.99316406,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.015695370733737946},{"word":"a","start":72.545,"end":72.785,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008226180449128151},{"word":"direct","start":72.785,"end":73.265,"confidence":0.9980469,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.0023003816604614258},{"word":"debit","start":73.265,"end":73.665,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.003496728837490082},{"word":"using","start":73.665,"end":73.985,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.0060853511095047},{"word":"a","start":73.985,"end":74.145004,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006957933306694031},{"word":"bank","start":74.145004,"end":74.465004,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.008590806275606155},{"word":"account","start":74.465004,"end":74.965004,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.02559906616806984},{"word":"or","start":75.185,"end":75.425,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01533178985118866},{"word":"a","start":75.425,"end":75.585,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.017125386744737625},{"word":"card","start":75.585,"end":76.085,"confidence":0.7619629,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.020240480080246925},{"word":"but","start":76.385,"end":76.545,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02927088364958763},{"word":"i","start":76.545,"end":76.625,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01448914222419262},{"word":"could","start":76.625,"end":76.865,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.015730377286672592},{"word":"see","start":76.865,"end":76.945,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.010933199897408484},{"word":"on","start":76.945,"end":77.025,"confidence":0.9165039,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.017429335042834282},{"word":"here","start":77.025,"end":77.105,"confidence":0.7949219,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.01490727998316288},{"word":"previously","start":77.105,"end":77.605,"confidence":0.65405273,"punctuated_word":"previously,","sentiment":"neutral","sentiment_score":-0.03487955778837204},{"word":"she","start":79.025,"end":79.265,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.05514409765601158},{"word":"set","start":79.265,"end":79.505005,"confidence":0.9790039,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.05854962766170502},{"word":"up","start":79.505005,"end":79.665,"confidence":0.98828125,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0431126207113266},{"word":"a","start":79.665,"end":79.825005,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07027530670166016},{"word":"automatic","start":79.825005,"end":80.325005,"confidence":1.0,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":-0.06059697270393371},{"word":"payment","start":80.465004,"end":80.965004,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08080136775970459},{"word":"using","start":81.105,"end":81.505005,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.04775983467698097},{"word":"her","start":81.505005,"end":81.985,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.07288210093975067},{"word":"card","start":81.985,"end":82.465004,"confidence":0.98999023,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.045179128646850586},{"word":"however","start":82.465004,"end":82.965004,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.10808485746383668},{"word":"that","start":83.585,"end":83.905,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15175989270210266},{"word":"card","start":83.905,"end":84.385,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.2125154733657837},{"word":"kept","start":84.385,"end":84.705,"confidence":1.0,"punctuated_word":"kept","sentiment":"negative","sentiment_score":-0.38729286193847656},{"word":"being","start":84.705,"end":85.105,"confidence":0.99902344,"punctuated_word":"being","sentiment":"negative","sentiment_score":-0.3555664122104645},{"word":"declined","start":85.105,"end":85.605,"confidence":0.9975586,"punctuated_word":"declined.","sentiment":"negative","sentiment_score":-0.3724521398544311},{"word":"it","start":86.43,"end":86.590004,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.25638347864151},{"word":"says","start":86.590004,"end":87.07,"confidence":0.99609375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.28071093559265137},{"word":"insufficient","start":87.07,"end":87.57,"confidence":0.99609375,"punctuated_word":"insufficient","sentiment":"negative","sentiment_score":-0.4032219350337982},{"word":"funds","start":87.87,"end":88.37,"confidence":0.99902344,"punctuated_word":"funds.","sentiment":"negative","sentiment_score":-0.3895938992500305},{"word":"over","start":94.19,"end":94.590004,"confidence":0.88671875,"punctuated_word":"Over","sentiment":"neutral","sentiment_score":0.029875874519348145},{"word":"the","start":94.590004,"end":94.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0271645188331604},{"word":"phone","start":94.67,"end":94.990005,"confidence":0.939209,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.026198863983154297},{"word":"if","start":94.990005,"end":95.15,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006503906100988388},{"word":"you","start":95.15,"end":95.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02055712044239044},{"word":"would","start":95.39,"end":95.55,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.026648133993148804},{"word":"like","start":95.55,"end":95.71,"confidence":0.9885254,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03622693568468094},{"word":"i","start":95.71,"end":95.87,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07195723056793213},{"word":"can","start":95.87,"end":96.19,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05724631994962692},{"word":"help","start":96.19,"end":96.43,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.09792783111333848},{"word":"you","start":96.43,"end":96.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028857246041297913},{"word":"to","start":96.67,"end":96.91,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02752961963415146},{"word":"process","start":96.91,"end":97.41,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.01443338394165039},{"word":"the","start":97.47,"end":97.630005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02394220232963562},{"word":"payment","start":97.630005,"end":98.130005,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.017046257853507996},{"word":"in","start":98.270004,"end":98.51,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.028716623783111572},{"word":"her","start":98.51,"end":98.75,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.060373008251190186},{"word":"behalf","start":98.75,"end":99.25,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":-0.08905617147684097},{"word":"because","start":99.775,"end":100.095,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16242118179798126},{"word":"it's","start":100.095,"end":100.335,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.23586943745613095},{"word":"really","start":100.335,"end":100.814995,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2237224578857422},{"word":"overdue","start":100.814995,"end":101.314995,"confidence":0.99902344,"punctuated_word":"overdue","sentiment":"neutral","sentiment_score":-0.2683999240398407},{"word":"for","start":101.375,"end":101.875,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.18227221071720123},{"word":"how","start":102.335,"end":102.494995,"confidence":0.9941406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.13916102051734924},{"word":"many","start":102.494995,"end":102.814995,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.17699472606182098},{"word":"days","start":102.814995,"end":103.134995,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.1924785077571869},{"word":"now","start":103.134995,"end":103.634995,"confidence":0.7561035,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.15179309248924255},{"word":"okay","start":113.295,"end":113.795,"confidence":0.744751,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09378039836883544},{"word":"alright","start":114.5,"end":115.0,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05936065316200256},{"word":"sure","start":116.1,"end":116.42,"confidence":0.6608887,"punctuated_word":"Sure,","sentiment":"neutral","sentiment_score":0.17056283354759216},{"word":"sir","start":116.42,"end":116.66,"confidence":0.9902344,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.18948058784008023},{"word":"i'll","start":116.66,"end":116.9,"confidence":0.9536133,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2501962184906006},{"word":"help","start":116.9,"end":117.14,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4092524647712707},{"word":"you","start":117.14,"end":117.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2667640447616577},{"word":"out","start":117.3,"end":117.8,"confidence":0.9995117,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.27881431579589844},{"word":"so","start":118.02,"end":118.26,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08987469226121902},{"word":"just","start":118.26,"end":118.5,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07251016050577164},{"word":"let","start":118.5,"end":118.66,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0864667296409607},{"word":"me","start":118.66,"end":118.82,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08447358012199402},{"word":"know","start":118.82,"end":119.22,"confidence":0.7780762,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.06154480203986168},{"word":"would","start":119.22,"end":119.46,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.016906170174479485},{"word":"you","start":119.46,"end":119.62,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012545406818389893},{"word":"like","start":119.62,"end":119.94,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.013777721673250198},{"word":"to","start":119.94,"end":120.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01112460531294346},{"word":"use","start":120.02,"end":120.5,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.031142227351665497},{"word":"a","start":120.5,"end":120.82,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008243324235081673},{"word":"card","start":120.82,"end":121.3,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.011811461299657822},{"word":"or","start":121.3,"end":121.54,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.023830492049455643},{"word":"a","start":121.54,"end":121.62,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002066114917397499},{"word":"bank","start":121.62,"end":122.02,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.02021392062306404},{"word":"account","start":122.02,"end":122.52,"confidence":0.9995117,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.006194554269313812},{"word":"card","start":124.82,"end":125.22,"confidence":0.94873047,"punctuated_word":"Card.","sentiment":"neutral","sentiment_score":-0.0116248382255435},{"word":"okay","start":125.22,"end":125.72,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007853187620639801},{"word":"sure","start":127.495,"end":127.655,"confidence":0.9946289,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1130666732788086},{"word":"is","start":127.655,"end":127.975,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06723517179489136},{"word":"this","start":127.975,"end":128.295,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07835356891155243},{"word":"a","start":128.295,"end":128.535,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05935066565871239},{"word":"visa","start":128.535,"end":129.035,"confidence":0.9970703,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.06736791133880615},{"word":"or","start":129.095,"end":129.41501,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0426681712269783},{"word":"a","start":129.41501,"end":129.575,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05886385962367058},{"word":"mastercard","start":129.575,"end":130.075,"confidence":0.9977214,"punctuated_word":"Mastercard?","sentiment":"neutral","sentiment_score":0.06771837174892426},{"word":"a","start":132.295,"end":132.455,"confidence":0.6621094,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.06535349786281586},{"word":"visa","start":132.455,"end":132.935,"confidence":0.98339844,"punctuated_word":"Visa.","sentiment":"neutral","sentiment_score":0.07550013810396194},{"word":"okay","start":132.935,"end":133.255,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15768487751483917},{"word":"sure","start":133.255,"end":133.735,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2311024963855743},{"word":"i'll","start":133.735,"end":134.05501,"confidence":0.80737305,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2270926684141159},{"word":"go","start":134.05501,"end":134.295,"confidence":0.98828125,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.29289939999580383},{"word":"ahead","start":134.295,"end":134.615,"confidence":1.0,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.3358859121799469},{"word":"and","start":134.615,"end":134.775,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.25096872448921204},{"word":"help","start":134.775,"end":135.015,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2448371946811676},{"word":"you","start":135.015,"end":135.255,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3108152449131012},{"word":"to","start":135.255,"end":135.335,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2975693345069885},{"word":"do","start":135.335,"end":135.575,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.23511633276939392},{"word":"the","start":135.575,"end":135.735,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2115211933851242},{"word":"payment","start":135.735,"end":136.135,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2148483842611313},{"word":"while","start":136.135,"end":136.375,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.1568683683872223},{"word":"i","start":136.375,"end":136.455,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1970291882753372},{"word":"have","start":136.455,"end":136.615,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.156792551279068},{"word":"you","start":136.615,"end":136.855,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15331999957561493},{"word":"on","start":136.855,"end":137.015,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.043358590453863144},{"word":"the","start":137.015,"end":137.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06769265234470367},{"word":"line","start":137.175,"end":137.575,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.058003660291433334},{"word":"okay","start":137.575,"end":138.075,"confidence":0.91967773,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05671606957912445},{"word":"just","start":140.05501,"end":140.375,"confidence":0.9770508,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1285998523235321},{"word":"one","start":140.375,"end":140.615,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.12996092438697815},{"word":"moment","start":140.615,"end":141.015,"confidence":0.99658203,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.12634316086769104},{"word":"i'll","start":141.015,"end":141.255,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0827292799949646},{"word":"just","start":141.255,"end":141.495,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08699426054954529},{"word":"need","start":141.495,"end":141.735,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.061588335782289505},{"word":"to","start":141.735,"end":142.235,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05928097292780876},{"word":"wait","start":142.73,"end":143.04999,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.04484514147043228},{"word":"for","start":143.04999,"end":143.12999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04035312682390213},{"word":"the","start":143.12999,"end":143.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08263865113258362},{"word":"page","start":143.37,"end":143.68999,"confidence":0.9951172,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.07699044048786163},{"word":"where","start":143.68999,"end":143.84999,"confidence":0.98535156,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.06580287218093872},{"word":"we","start":143.84999,"end":144.09,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07981756329536438},{"word":"can","start":144.09,"end":144.32999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08602409064769745},{"word":"put","start":144.32999,"end":144.48999,"confidence":0.97314453,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.07790249586105347},{"word":"in","start":144.48999,"end":144.73,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11929728835821152},{"word":"the","start":144.73,"end":144.97,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1288093328475952},{"word":"details","start":144.97,"end":145.45,"confidence":0.89501953,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.09229540824890135},{"word":"so","start":145.45,"end":145.68999,"confidence":0.8691406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11310817301273346},{"word":"we","start":145.68999,"end":145.84999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1357511430978775},{"word":"can","start":145.84999,"end":146.09,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14991441369056702},{"word":"proceed","start":146.09,"end":146.48999,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.08742669224739075},{"word":"with","start":146.48999,"end":146.65,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0930689126253128},{"word":"the","start":146.65,"end":146.81,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09232379496097563},{"word":"payment","start":146.81,"end":147.31,"confidence":0.99658203,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.07694010436534882},{"word":"alright","start":148.89,"end":149.37,"confidence":0.8400879,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.096500962972641},{"word":"sure","start":149.37,"end":149.68999,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07426736503839493},{"word":"may","start":149.68999,"end":149.93,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.0728531926870346},{"word":"i","start":149.93,"end":150.01,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06223456561565399},{"word":"have","start":150.01,"end":150.25,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06980479508638382},{"word":"the","start":150.25,"end":150.40999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04703729599714279},{"word":"card","start":150.40999,"end":150.73,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.036406829953193665},{"word":"number","start":150.73,"end":151.20999,"confidence":0.9995117,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03753535822033882},{"word":"please","start":151.20999,"end":151.70999,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.027202926576137543},{"word":"mhmm","start":160.645,"end":161.145,"confidence":0.93200684,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.010554680600762367},{"word":"mhmm","start":163.045,"end":163.545,"confidence":0.99609375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007702243514358997},{"word":"mhmm","start":165.365,"end":165.865,"confidence":0.99572754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009055309928953648},{"word":"okay","start":176.65001,"end":177.15001,"confidence":0.8286133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022625617682933807},{"word":"let","start":177.29001,"end":177.45,"confidence":0.7817383,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.022032480686903},{"word":"me","start":177.45,"end":177.61,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020780371502041817},{"word":"read","start":177.61,"end":177.85,"confidence":0.99609375,"punctuated_word":"read","sentiment":"neutral","sentiment_score":0.005380816757678986},{"word":"back","start":177.85,"end":178.09,"confidence":0.99609375,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.01061199139803648},{"word":"please","start":178.09,"end":178.59,"confidence":0.9995117,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.01726950705051422},{"word":"okay","start":182.01001,"end":182.49,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1246289610862732},{"word":"thank","start":182.49,"end":182.81,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2839401960372925},{"word":"you","start":182.81,"end":183.31,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2524014115333557},{"word":"4239530052891737","start":186.18501,"end":193.485,"confidence":0.9994507,"punctuated_word":"4239530052891737.","sentiment":"neutral","sentiment_score":0.10577719658613204},{"word":"alright","start":195.065,"end":195.545,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23408588767051697},{"word":"thank","start":195.545,"end":195.785,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29177677631378174},{"word":"you","start":195.785,"end":196.265,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2184465527534485},{"word":"the","start":196.265,"end":196.765,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.054017044603824615},{"word":"expiry","start":196.985,"end":197.485,"confidence":0.9946289,"punctuated_word":"expiry","sentiment":"neutral","sentiment_score":0.0459955632686615},{"word":"date","start":197.545,"end":197.865,"confidence":1.0,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.04304424300789833},{"word":"please","start":197.865,"end":198.365,"confidence":0.9172363,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.01776513084769249},{"word":"the","start":207.73,"end":208.13,"confidence":0.99316406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.010031459853053091},{"word":"expiration","start":208.13,"end":208.63,"confidence":1.0,"punctuated_word":"expiration","sentiment":"neutral","sentiment_score":-0.002942758612334728},{"word":"date","start":208.69,"end":209.01,"confidence":1.0,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.0003388049080967903},{"word":"please","start":209.01,"end":209.51,"confidence":0.9667969,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.004871677607297897},{"word":"okay","start":213.01,"end":213.51,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08586620539426804},{"word":"thank","start":213.57,"end":213.81,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22326025366783145},{"word":"you","start":213.81,"end":214.13,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.21873609721660617},{"word":"let","start":214.13,"end":214.37,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1110476851463318},{"word":"me","start":214.37,"end":214.53,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10268648713827132},{"word":"put","start":214.53,"end":214.85,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.10143870860338212},{"word":"here","start":214.85,"end":215.17,"confidence":0.9873047,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.1227480247616768},{"word":"10/27","start":215.17,"end":217.03,"confidence":0.8141276,"punctuated_word":"10/27.","sentiment":"neutral","sentiment_score":0.07694343477487564},{"word":"okay","start":218.98499,"end":219.385,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030429262667894363},{"word":"and","start":219.385,"end":219.78499,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02148387022316456},{"word":"the","start":219.78499,"end":220.025,"confidence":0.9370117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027865629643201828},{"word":"cvv","start":220.025,"end":220.525,"confidence":0.9980469,"punctuated_word":"CVV","sentiment":"neutral","sentiment_score":0.023304732516407967},{"word":"code","start":220.58499,"end":220.905,"confidence":0.99609375,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.029628891497850415},{"word":"please","start":220.905,"end":221.22499,"confidence":0.7895508,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.02721630223095417},{"word":"the","start":221.22499,"end":221.465,"confidence":0.99316406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.013157041743397713},{"word":"three","start":221.465,"end":221.70499,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.02177409827709198},{"word":"digits","start":221.70499,"end":222.185,"confidence":0.96533203,"punctuated_word":"digits","sentiment":"neutral","sentiment_score":0.022792331874370575},{"word":"code","start":222.185,"end":222.685,"confidence":0.8046875,"punctuated_word":"code?","sentiment":"neutral","sentiment_score":0.01935984566807747},{"word":"701","start":225.625,"end":226.58499,"confidence":0.99658203,"punctuated_word":"701.","sentiment":"neutral","sentiment_score":0.014124741777777672},{"word":"and","start":226.58499,"end":226.825,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.020829185843467712},{"word":"the","start":226.825,"end":226.98499,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018919991329312325},{"word":"name","start":226.98499,"end":227.22499,"confidence":0.9951172,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02287924289703369},{"word":"as","start":227.22499,"end":227.385,"confidence":0.96972656,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03405389189720154},{"word":"it","start":227.385,"end":227.465,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.037921905517578125},{"word":"appears","start":227.465,"end":227.94499,"confidence":0.98535156,"punctuated_word":"appears","sentiment":"neutral","sentiment_score":0.02831835299730301},{"word":"on","start":227.94499,"end":228.105,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04140973463654518},{"word":"her","start":228.105,"end":228.34499,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.022598303854465485},{"word":"card","start":228.34499,"end":228.665,"confidence":0.9995117,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.04105959832668304},{"word":"please","start":228.665,"end":229.165,"confidence":0.967041,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.039969515055418015},{"word":"it's","start":229.22499,"end":229.465,"confidence":0.9812012,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03806108981370926},{"word":"the","start":229.465,"end":229.625,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.031030794605612755},{"word":"same","start":229.625,"end":229.94499,"confidence":0.7183838,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":0.036602795124053955},{"word":"paulette","start":229.94499,"end":230.44499,"confidence":0.82991534,"punctuated_word":"Paulette?","sentiment":"neutral","sentiment_score":0.03106161765754223},{"word":"okay","start":233.48001,"end":233.88,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05520704388618469},{"word":"thank","start":233.88,"end":234.12001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2762475609779358},{"word":"you","start":234.12001,"end":234.62001,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2910034656524658},{"word":"one","start":236.76001,"end":237.0,"confidence":0.97998047,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0950162634253502},{"word":"moment","start":237.0,"end":237.40001,"confidence":0.9975586,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.09379187226295473},{"word":"okay","start":237.40001,"end":237.88,"confidence":0.79589844,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.07083402574062347},{"word":"and","start":237.88,"end":238.20001,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06490199267864227},{"word":"would","start":238.20001,"end":238.44,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.05015787109732628},{"word":"you","start":238.44,"end":238.52,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06686991453170776},{"word":"like","start":238.52,"end":238.76001,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07227779179811478},{"word":"me","start":238.76001,"end":239.0,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0932968258857727},{"word":"to","start":239.0,"end":239.40001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08823525905609131},{"word":"set","start":239.40001,"end":239.72,"confidence":0.99316406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.08489393442869186},{"word":"up","start":239.72,"end":239.88,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.107502743601799},{"word":"this","start":239.88,"end":240.12001,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11113844066858292},{"word":"as","start":240.12001,"end":240.44,"confidence":0.6376953,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12467759847640993},{"word":"a","start":240.44,"end":240.84001,"confidence":0.5751953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12220020592212676},{"word":"direct","start":240.84001,"end":241.32,"confidence":0.8076172,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.07669438421726227},{"word":"debit","start":241.32,"end":241.8,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.09121841192245483},{"word":"so","start":241.8,"end":242.04001,"confidence":0.7753906,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08345375955104828},{"word":"we","start":242.04001,"end":242.28,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09029296785593031},{"word":"will","start":242.28,"end":242.68001,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.034000296145677567},{"word":"need","start":242.68001,"end":243.16,"confidence":0.9921875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.023037824779748917},{"word":"not","start":243.16,"end":243.48001,"confidence":0.9277344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1578909456729889},{"word":"to","start":243.48001,"end":243.825,"confidence":0.7817383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1411776840686798},{"word":"okay","start":245.185,"end":245.665,"confidence":0.9399414,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.12977592647075653},{"word":"sure","start":245.665,"end":245.905,"confidence":0.84765625,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.17723354697227478},{"word":"sure","start":245.905,"end":246.405,"confidence":0.9951172,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.20950081944465637},{"word":"that","start":246.625,"end":246.86499,"confidence":0.95947266,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.22341348230838776},{"word":"way","start":246.86499,"end":247.025,"confidence":0.767334,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.24966605007648468},{"word":"we","start":247.025,"end":247.105,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.25900691747665405},{"word":"don't","start":247.105,"end":247.345,"confidence":0.91967773,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.20560936629772184},{"word":"need","start":247.345,"end":247.50499,"confidence":0.99316406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.17672628164291382},{"word":"to","start":247.50499,"end":247.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10787656903266908},{"word":"do","start":247.665,"end":247.825,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09882239997386932},{"word":"this","start":247.825,"end":248.305,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12011906504631042},{"word":"again","start":248.305,"end":248.625,"confidence":0.9980469,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.0049782246351242065},{"word":"and","start":248.625,"end":248.785,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1824665665626526},{"word":"again","start":248.785,"end":249.285,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.12448863685131072},{"word":"on","start":249.825,"end":249.985,"confidence":0.90478516,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.21411962807178497},{"word":"a","start":249.985,"end":250.14499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22912804782390592},{"word":"monthly","start":250.14499,"end":250.625,"confidence":1.0,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":0.14946454763412476},{"word":"basis","start":250.625,"end":251.125,"confidence":1.0,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":0.2122974991798401},{"word":"okay","start":253.105,"end":253.605,"confidence":0.970459,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06794047355651855},{"word":"expiration","start":253.825,"end":254.325,"confidence":0.93082684,"punctuated_word":"Expiration,","sentiment":"neutral","sentiment_score":0.03578796982765198},{"word":"10/27","start":254.545,"end":255.745,"confidence":0.9720052,"punctuated_word":"10/27.","sentiment":"neutral","sentiment_score":0.03682625666260719},{"word":"security","start":255.745,"end":256.245,"confidence":1.0,"punctuated_word":"Security","sentiment":"neutral","sentiment_score":0.014640901237726212},{"word":"code","start":256.305,"end":256.705,"confidence":0.9797363,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.036027416586875916},{"word":"701","start":256.705,"end":257.94,"confidence":0.9998372,"punctuated_word":"701.","sentiment":"neutral","sentiment_score":0.038555555045604706},{"word":"k","start":259.38,"end":259.7,"confidence":0.91552734,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.04697025939822197},{"word":"and","start":259.7,"end":259.86002,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05314861238002777},{"word":"then","start":259.86002,"end":260.36002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04572586715221405},{"word":"please","start":260.58002,"end":260.82,"confidence":0.90722656,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.025319699198007584},{"word":"be","start":260.82,"end":260.98,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04348140209913254},{"word":"advised","start":260.98,"end":261.38,"confidence":0.9921875,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.022090096026659012},{"word":"the","start":261.38,"end":261.62,"confidence":0.6645508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.040193017572164536},{"word":"amount","start":261.62,"end":261.94,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.06178569793701172},{"word":"that","start":261.94,"end":262.1,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04835473746061325},{"word":"we","start":262.1,"end":262.34,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03380794823169708},{"word":"are","start":262.34,"end":262.5,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0420113131403923},{"word":"processing","start":262.5,"end":262.98,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.06899793446063995},{"word":"today","start":262.98,"end":263.46,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.09874485433101654},{"word":"is","start":263.46,"end":263.78,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07707037776708603},{"word":"$76.46","start":263.78,"end":265.7,"confidence":0.9991862,"punctuated_word":"$76.46","sentiment":"neutral","sentiment_score":0.07004032284021378},{"word":"cents","start":265.7,"end":266.1,"confidence":0.82470703,"punctuated_word":"cents.","sentiment":"neutral","sentiment_score":0.055682163685560226},{"word":"and","start":266.1,"end":266.42,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06764083355665207},{"word":"after","start":266.42,"end":266.74,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03147251158952713},{"word":"this","start":266.74,"end":267.24,"confidence":0.98876953,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.05232952535152435},{"word":"she","start":267.54,"end":267.7,"confidence":0.9980469,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.08283412456512451},{"word":"will","start":267.7,"end":267.94,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08035331964492798},{"word":"be","start":267.94,"end":268.1,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.100894533097744},{"word":"getting","start":268.1,"end":268.5,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.10542788356542589},{"word":"an","start":268.5,"end":268.74,"confidence":0.5229492,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11249814927577972},{"word":"official","start":268.74,"end":269.24,"confidence":1.0,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.14389517903327942},{"word":"payment","start":269.38,"end":269.86002,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.14857330918312073},{"word":"receipt","start":269.86002,"end":270.36002,"confidence":0.99902344,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":0.1319386214017868},{"word":"sent","start":270.9,"end":271.3,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1145799085497856},{"word":"to","start":271.3,"end":271.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1322304755449295},{"word":"her","start":271.54,"end":271.78,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.09737950563430786},{"word":"email","start":271.78,"end":272.26,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.11274784803390504},{"word":"address","start":272.26,"end":272.76,"confidence":0.9621582,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.08670476078987122},{"word":"so","start":273.06,"end":273.56,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1198943704366684},{"word":"it's","start":273.965,"end":274.285,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10430093854665756},{"word":"almost","start":274.285,"end":274.765,"confidence":1.0,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":0.03654401749372482},{"word":"done","start":274.765,"end":275.08502,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.1330229938030243},{"word":"here","start":275.08502,"end":275.58502,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.12422774732112885},{"word":"alright","start":276.845,"end":277.325,"confidence":0.9265137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1203221008181572},{"word":"so","start":277.325,"end":277.825,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02161228656768799},{"word":"to","start":278.20502,"end":278.445,"confidence":0.49316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015192651189863682},{"word":"the","start":278.445,"end":278.605,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01592763513326645},{"word":"phone","start":278.605,"end":278.845,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.01577768288552761},{"word":"number","start":278.845,"end":279.245,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.020427484065294262},{"word":"that","start":279.245,"end":279.405,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.021783610805869102},{"word":"you're","start":279.405,"end":279.64502,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.01783783547580242},{"word":"using","start":279.64502,"end":279.965,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.02091098204255104},{"word":"ends","start":279.965,"end":280.20502,"confidence":0.95703125,"punctuated_word":"ends","sentiment":"neutral","sentiment_score":0.015899891033768654},{"word":"in","start":280.20502,"end":280.36502,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02242925763130188},{"word":"8606","start":280.36502,"end":281.745,"confidence":0.9935913,"punctuated_word":"8606,","sentiment":"neutral","sentiment_score":0.023068388924002647},{"word":"you","start":282.125,"end":282.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09216833859682085},{"word":"will","start":282.285,"end":282.52502,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08278904110193253},{"word":"be","start":282.52502,"end":282.845,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21316206455230713},{"word":"receiving","start":282.845,"end":283.345,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.08119773864746094},{"word":"a","start":283.64502,"end":283.885,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06279706954956055},{"word":"text","start":283.885,"end":284.285,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.07832149416208267},{"word":"message","start":284.285,"end":284.785,"confidence":0.99609375,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.05169679597020149},{"word":"please","start":285.165,"end":285.565,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.01828289031982422},{"word":"check","start":285.565,"end":285.885,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0455661378800869},{"word":"right","start":285.885,"end":286.125,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.033036619424819946},{"word":"now","start":286.125,"end":286.445,"confidence":0.87109375,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.03853471577167511},{"word":"and","start":286.445,"end":286.605,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.030466703698039055},{"word":"then","start":286.605,"end":286.845,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04985494911670685},{"word":"you","start":286.845,"end":287.08502,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041288696229457855},{"word":"have","start":287.08502,"end":287.325,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04811954125761986},{"word":"to","start":287.325,"end":287.825,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041383277624845505},{"word":"read","start":288.41,"end":288.65,"confidence":1.0,"punctuated_word":"read","sentiment":"neutral","sentiment_score":0.03948075324296951},{"word":"the","start":288.65,"end":288.81,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05376496911048889},{"word":"code","start":288.81,"end":289.21,"confidence":0.99902344,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.0467124879360199},{"word":"so","start":289.21,"end":289.37,"confidence":0.94189453,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0541912242770195},{"word":"i","start":289.37,"end":289.53,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07535326480865479},{"word":"can","start":289.53,"end":289.77002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07151640206575394},{"word":"enter","start":289.77002,"end":290.17,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.05219792574644089},{"word":"on","start":290.17,"end":290.33002,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06602545082569122},{"word":"the","start":290.33002,"end":290.49002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08158093690872192},{"word":"system","start":290.49002,"end":290.99002,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.0624086856842041},{"word":"and","start":291.13,"end":291.53,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0626145675778389},{"word":"authorize","start":291.53,"end":292.01,"confidence":0.9980469,"punctuated_word":"authorize","sentiment":"neutral","sentiment_score":0.052757758647203445},{"word":"your","start":292.01,"end":292.33002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05924028158187866},{"word":"payment","start":292.33002,"end":292.83002,"confidence":0.99560547,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.043729349970817566},{"word":"mhmm","start":315.335,"end":315.81,"confidence":0.94970703,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05543909966945648},{"word":"mhmm","start":318.93,"end":319.43,"confidence":0.98327637,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.044448480010032654},{"word":"thank","start":324.45,"end":324.69,"confidence":0.53466797,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3243599534034729},{"word":"you","start":324.69,"end":325.16998,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24632731080055237},{"word":"6851709","start":325.16998,"end":328.31,"confidence":0.99958146,"punctuated_word":"6851709.","sentiment":"neutral","sentiment_score":0.08752135932445526},{"word":"okay","start":330.45,"end":330.95,"confidence":0.876709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0360734798014164},{"word":"24","start":333.425,"end":334.145,"confidence":0.9133301,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.03325605392456055},{"word":"it","start":334.385,"end":334.54498,"confidence":0.96972656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03798393905162811},{"word":"should","start":334.54498,"end":334.705,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05072171613574028},{"word":"be","start":334.705,"end":334.945,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.044368237257003784},{"word":"eight","start":334.945,"end":335.185,"confidence":1.0,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.032528262585401535},{"word":"characters","start":335.185,"end":335.685,"confidence":0.9970703,"punctuated_word":"characters.","sentiment":"neutral","sentiment_score":0.03384915739297867},{"word":"can","start":335.825,"end":336.065,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03167241811752319},{"word":"you","start":336.065,"end":336.225,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030664587393403053},{"word":"double","start":336.225,"end":336.54498,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.029674731194972992},{"word":"check","start":336.54498,"end":336.785,"confidence":0.9926758,"punctuated_word":"check,","sentiment":"neutral","sentiment_score":0.0396401546895504},{"word":"please","start":336.785,"end":337.26498,"confidence":0.99609375,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03405199572443962},{"word":"the","start":337.26498,"end":337.425,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.008895516395568848},{"word":"code","start":337.425,"end":337.745,"confidence":0.99902344,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.014067495241761208},{"word":"should","start":337.745,"end":337.985,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.021412864327430725},{"word":"be","start":337.985,"end":338.225,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.010747433640062807},{"word":"8","start":338.225,"end":338.465,"confidence":1.0,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.011346071027219296},{"word":"digits","start":338.465,"end":338.965,"confidence":0.95166016,"punctuated_word":"digits.","sentiment":"neutral","sentiment_score":0.01906169019639492},{"word":"mhmm","start":341.745,"end":342.245,"confidence":0.92041016,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011007996276021004},{"word":"mhmm","start":343.185,"end":343.685,"confidence":0.9580078,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011645167134702206},{"word":"okay","start":347.75998,"end":348.25998,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16434216499328613},{"word":"perfect","start":348.32,"end":348.82,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4938861131668091},{"word":"thank","start":348.88,"end":349.19998,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5547874569892883},{"word":"you","start":349.19998,"end":349.52,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5390704870223999},{"word":"let","start":349.52,"end":349.68,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.31900715827941895},{"word":"me","start":349.68,"end":349.91998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.32023653388023376},{"word":"submit","start":349.91998,"end":350.32,"confidence":1.0,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.30406129360198975},{"word":"it","start":350.32,"end":350.82,"confidence":0.9941406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.275799036026001},{"word":"and","start":351.52,"end":351.84,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11801183223724364},{"word":"may","start":351.84,"end":352.0,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.1509820818901062},{"word":"i","start":352.0,"end":352.08,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11192147433757782},{"word":"have","start":352.08,"end":352.32,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13771796226501465},{"word":"your","start":352.32,"end":352.56,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10013428330421448},{"word":"good","start":352.56,"end":352.8,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.11025312542915344},{"word":"name","start":352.8,"end":353.03998,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.1288263201713562},{"word":"please","start":353.03998,"end":353.53998,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.1176818385720253},{"word":"may","start":356.24,"end":356.74,"confidence":0.9951172,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.017871713265776634},{"word":"may","start":356.8,"end":357.03998,"confidence":0.9941406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.019404027611017227},{"word":"i","start":357.03998,"end":357.19998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012525245547294617},{"word":"know","start":357.19998,"end":357.52,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.010979296639561651},{"word":"your","start":357.52,"end":357.75998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00465826503932476},{"word":"full","start":357.75998,"end":358.0,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.01819957420229912},{"word":"name","start":358.0,"end":358.24,"confidence":0.8598633,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.022439468652009964},{"word":"i'm","start":358.24,"end":358.4,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05199027061462402},{"word":"sorry","start":358.4,"end":358.72,"confidence":0.9321289,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.022098539397120476},{"word":"your","start":358.72,"end":358.88,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.002216748893260956},{"word":"good","start":358.88,"end":359.12,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.04899914190173149},{"word":"name","start":359.12,"end":359.44,"confidence":0.8051758,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.013807889074087145},{"word":"your","start":359.44,"end":359.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00123702734708786},{"word":"first","start":359.68,"end":359.91998,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.008993346244096756},{"word":"name","start":359.91998,"end":360.375,"confidence":0.96240234,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.04513116925954819},{"word":"okay","start":364.935,"end":365.415,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08888237178325653},{"word":"so","start":365.415,"end":365.915,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1292768269777298},{"word":"there","start":366.135,"end":366.375,"confidence":0.9873047,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.16824984550476074},{"word":"we","start":366.375,"end":366.455,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1797265261411667},{"word":"go","start":366.455,"end":366.775,"confidence":0.99560547,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.21255984902381897},{"word":"the","start":366.775,"end":367.015,"confidence":1.0,"punctuated_word":"The","sentiment":"positive","sentiment_score":0.3460128903388977},{"word":"payment","start":367.015,"end":367.335,"confidence":1.0,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.33772537112236023},{"word":"has","start":367.335,"end":367.495,"confidence":0.9892578,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.3730702102184296},{"word":"been","start":367.495,"end":367.815,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.4468972086906433},{"word":"successfully","start":367.815,"end":368.315,"confidence":0.99902344,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.44785600900650024},{"word":"processed","start":368.455,"end":368.935,"confidence":0.77856445,"punctuated_word":"processed.","sentiment":"positive","sentiment_score":0.34222209453582764},{"word":"and","start":368.935,"end":369.175,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2812958359718323},{"word":"then","start":369.175,"end":369.415,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.25866544246673584},{"word":"after","start":369.415,"end":369.735,"confidence":0.98291016,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.2292523980140686},{"word":"this","start":369.735,"end":370.055,"confidence":0.986084,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.2322801649570465},{"word":"i","start":370.055,"end":370.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2249174565076828},{"word":"will","start":370.215,"end":370.375,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19870081543922424},{"word":"just","start":370.375,"end":370.695,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2065148502588272},{"word":"set","start":370.695,"end":370.855,"confidence":0.99316406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.2271410226821899},{"word":"up","start":370.855,"end":371.095,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2238493263721466},{"word":"the","start":371.095,"end":371.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23241619765758512},{"word":"direct","start":371.335,"end":371.815,"confidence":0.9760742,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.1498769223690033},{"word":"debit","start":371.815,"end":372.315,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.13546259701251984},{"word":"for","start":372.375,"end":372.615,"confidence":0.8774414,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18442638218402865},{"word":"her","start":372.615,"end":373.115,"confidence":0.8635254,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":0.15747100114822388},{"word":"then","start":373.28,"end":373.6,"confidence":0.99902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.12137116491794586},{"word":"we","start":373.6,"end":373.68002,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11750032752752304},{"word":"will","start":373.68002,"end":373.84003,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13845175504684448},{"word":"just","start":373.84003,"end":374.08002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1561526209115982},{"word":"send","start":374.08002,"end":374.40002,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.11134202033281326},{"word":"the","start":374.40002,"end":374.72,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1434459239244461},{"word":"details","start":374.72,"end":375.22,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.13657031953334808},{"word":"to","start":375.44,"end":375.68002,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12592357397079468},{"word":"her","start":375.68002,"end":375.92,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.10705994069576263},{"word":"email","start":375.92,"end":376.42,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09478674829006196},{"word":"for","start":376.48,"end":376.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10739491134881972},{"word":"her","start":376.72,"end":377.04,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.09795112162828444},{"word":"reference","start":377.04,"end":377.54,"confidence":0.99902344,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.09652075171470642},{"word":"alright","start":377.6,"end":378.1,"confidence":0.99902344,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.09011360257863998},{"word":"alright","start":380.40002,"end":380.90002,"confidence":0.9343262,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0697602778673172},{"word":"airtel","start":384.88,"end":385.38,"confidence":0.7628174,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.07069490849971771},{"word":"oh","start":389.38498,"end":389.705,"confidence":0.9921875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.031766705214977264},{"word":"okay","start":389.705,"end":390.025,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0661892518401146},{"word":"sure","start":390.025,"end":390.525,"confidence":0.81591797,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07272570580244064},{"word":"yeah","start":391.54498,"end":391.94498,"confidence":0.9436035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05896040052175522},{"word":"we","start":391.94498,"end":392.26498,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0383782759308815},{"word":"do","start":392.26498,"end":392.50497,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02743353694677353},{"word":"offer","start":392.50497,"end":393.00497,"confidence":0.9921875,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.05933953076601029},{"word":"mobile","start":393.305,"end":393.78497,"confidence":0.9921875,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.04904057830572128},{"word":"services","start":393.78497,"end":394.28497,"confidence":0.97802734,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.0393560528755188},{"word":"surely","start":394.585,"end":395.085,"confidence":0.90600586,"punctuated_word":"Surely,","sentiment":"neutral","sentiment_score":0.05487853288650513},{"word":"if","start":395.625,"end":395.865,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06362102180719376},{"word":"you","start":395.865,"end":396.26498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06494748592376709},{"word":"really","start":396.26498,"end":396.585,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.05141564458608627},{"word":"need","start":396.585,"end":396.82498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04893261194229126},{"word":"to","start":396.82498,"end":397.06497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05724814161658287},{"word":"add","start":397.06497,"end":397.305,"confidence":1.0,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.05170634016394615},{"word":"any","start":397.305,"end":397.78497,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06333865225315094},{"word":"mobile","start":397.78497,"end":398.26498,"confidence":0.96777344,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.038238275796175},{"word":"plan","start":398.26498,"end":398.585,"confidence":0.9716797,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.06762130558490753},{"word":"services","start":398.585,"end":399.085,"confidence":0.99194336,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.052398666739463806},{"word":"just","start":399.22498,"end":399.54498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05896933376789093},{"word":"let","start":399.54498,"end":399.705,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.053347598761320114},{"word":"us","start":399.705,"end":399.865,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06482501327991486},{"word":"know","start":399.865,"end":400.025,"confidence":0.935791,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.05525337904691696},{"word":"we're","start":400.025,"end":400.26498,"confidence":0.99365234,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.07853386551141739},{"word":"open","start":400.26498,"end":400.585,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.0880945473909378},{"word":"monday","start":400.585,"end":400.905,"confidence":0.99902344,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.1251554787158966},{"word":"to","start":400.905,"end":401.06497,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09530368447303772},{"word":"friday","start":401.06497,"end":401.54498,"confidence":0.8117676,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.11256346106529236},{"word":"nine","start":401.54498,"end":401.705,"confidence":0.98828125,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.10300776362419128},{"word":"to","start":401.705,"end":401.865,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0953868106007576},{"word":"6pm","start":401.865,"end":402.49,"confidence":0.9793701,"punctuated_word":"6PM,","sentiment":"neutral","sentiment_score":0.11397892236709596},{"word":"and","start":402.49,"end":402.57,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09899061173200609},{"word":"we","start":402.57,"end":402.81,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06756658852100372},{"word":"are","start":402.81,"end":402.97,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30262789130210876},{"word":"ready","start":402.97,"end":403.29,"confidence":1.0,"punctuated_word":"ready","sentiment":"positive","sentiment_score":0.4064527153968811},{"word":"to","start":403.29,"end":403.44998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3528978228569031},{"word":"help","start":403.44998,"end":403.69,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.37135419249534607},{"word":"you","start":403.69,"end":403.85,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3175416886806488},{"word":"out","start":403.85,"end":404.09,"confidence":1.0,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.32917332649230957},{"word":"okay","start":404.09,"end":404.59,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.2116982787847519},{"word":"uh-huh","start":406.49,"end":406.73,"confidence":0.88608396,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.10121238231658936},{"word":"thank","start":406.73,"end":406.97,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.233918696641922},{"word":"you","start":406.97,"end":407.21,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18360289931297305},{"word":"it's","start":407.21,"end":407.44998,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.006361082196235657},{"word":"my","start":407.44998,"end":407.69,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.023576103150844577},{"word":"pleasure","start":407.69,"end":408.19,"confidence":1.0,"punctuated_word":"pleasure.","sentiment":"neutral","sentiment_score":-0.01635099947452545},{"word":"it's","start":409.85,"end":410.16998,"confidence":0.892334,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0895078033208847},{"word":"okay","start":410.16998,"end":410.66998,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.10225282609462738},{"word":"yeah","start":412.28693,"end":412.78693,"confidence":0.96972656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13263896107673645},{"word":"bye","start":413.00693,"end":413.16693,"confidence":0.9970703,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13291513919830322},{"word":"bye","start":413.16693,"end":413.40692,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1496315598487854},{"word":"have","start":413.40692,"end":413.6469,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4722976684570313},{"word":"a","start":413.6469,"end":413.72693,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4684048295021057},{"word":"good","start":413.72693,"end":413.88693,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4520447254180908},{"word":"one","start":413.88693,"end":414.04694,"confidence":0.8859863,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.4355517625808716},{"word":"and","start":414.04694,"end":414.28693,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32500189542770386},{"word":"be","start":414.28693,"end":414.52692,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3757515847682953},{"word":"safe","start":414.52692,"end":415.02692,"confidence":1.0,"punctuated_word":"safe.","sentiment":"neutral","sentiment_score":0.250964879989624},{"word":"bye","start":415.0869,"end":415.32693,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17854148149490356},{"word":"bye","start":415.32693,"end":415.82693,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1911247968673706}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. Am I speaking to Paulette Amasbury? Oh, thank you so much.\n\nNice to have you on the line, and thank you for answering my phone call. Is she available? I'm trying to reach her in reference to her Internet payment bill. It's currently overdue in our records. Yeah.\n\nThat's right. Oh, I'm so sorry. Your line is cutting in and out. What is that again? Yeah.\n\nThat's right. Okay. Because I'm showing on here there was a yeah. We we sent her an email including the details how she would like to pay the bill. There's an option to set up a direct debit using a bank account or a card, but I could see on here previously, she set up a automatic payment using her card.\n\nHowever, that card kept being declined. It says insufficient funds. Over the phone, if you would like, I can help you to process the payment in her behalf because it's really overdue for how many days now. Okay. Alright.\n\nSure, sir. I'll help you out. So just let me know. Would you like to use a card or a bank account? Card.\n\nOkay. Sure. Is this a Visa or a Mastercard? A Visa. Okay.\n\nSure. I'll go ahead and help you to do the payment while I have you on the line. Okay? Just one moment. I'll just need to wait for the page where we can put in the details so we can proceed with the payment.\n\nAlright. Sure. May I have the card number, please? Mhmm. Mhmm.\n\nMhmm. Okay. Let me read back, please. Okay. Thank you.\n\n4239530052891737. Alright. Thank you. The expiry date, please? The expiration date, please?\n\nOkay. Thank you. Let me put here 10/27. Okay. And the CVV code, please?\n\nThe three digits code? 701. And the name as it appears on her card, please? It's the same. Paulette?\n\nOkay. Thank you. One moment. Okay? And would you like me to set up this as a direct debit so we will need not to okay.\n\nSure. Sure. That way, we don't need to do this again and again on a monthly basis. Okay. Expiration, 10/27.\n\nSecurity code, 701. K. And then please be advised the amount that we are processing today is $76.46 cents. And after this, she will be getting an official payment receipt sent to her email address. So it's almost done here.\n\nAlright. So to the phone number that you're using ends in 8606, you will be receiving a text message. Please check right now, and then you have to read the code so I can enter on the system and authorize your payment. Mhmm. Mhmm.\n\nThank you. 6851709. Okay. 24 it should be eight characters. Can you double check, please?\n\nThe code should be 8 digits. Mhmm. Mhmm. Okay. Perfect.\n\nThank you. Let me submit it. And may I have your good name, please? May may I know your full name? I'm sorry.\n\nYour good name, your first name? Okay. So there we go. The payment has been successfully processed. And then after this, I will just set up the direct debit for her.\n\nThen we will just send the details to her email for her reference. Alright? Alright. Airtel. Oh, okay.\n\nSure. Yeah. We do offer mobile services. Surely, if you really need to add any mobile plan services, just let us know. We're open Monday to Friday, nine to 6PM, and we are ready to help you out.\n\nOkay? Uh-huh. Thank you. It's my pleasure. It's okay.\n\nYeah. Bye bye. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.0912262201309204},{"text":"Good afternoon.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.22579945623874664},{"text":"This is Airtel accounts.","start":2.56,"end":4.08,"sentiment":"neutral","sentiment_score":0.15872537717223167},{"text":"Am I speaking to Paulette Amasbury?","start":4.08,"end":6.1,"sentiment":"neutral","sentiment_score":0.0808352945993344},{"text":"Oh, thank you so much.","start":10.16,"end":11.679999,"sentiment":"positive","sentiment_score":0.6335590243339538}],"sentiment":"neutral","sentiment_score":0.2683629739201731,"num_words":18,"start":1.36,"end":11.679999},{"sentences":[{"text":"Nice to have you on the line, and thank you for answering my phone call.","start":11.679999,"end":15.219999,"sentiment":"positive","sentiment_score":0.7239299933115642},{"text":"Is she available?","start":15.495,"end":16.395,"sentiment":"neutral","sentiment_score":0.22691491742928824},{"text":"I'm trying to reach her in reference to her Internet payment bill.","start":16.535,"end":21.335,"sentiment":"neutral","sentiment_score":-0.015373021829873323},{"text":"It's currently overdue in our records.","start":21.335,"end":23.595,"sentiment":"neutral","sentiment_score":-0.16595756262540817},{"text":"Yeah.","start":30.52,"end":30.76,"sentiment":"neutral","sentiment_score":-0.13446491956710815}],"sentiment":"neutral","sentiment_score":0.2763515701265754,"num_words":37,"start":11.679999,"end":30.76},{"sentences":[{"text":"That's right.","start":30.76,"end":31.58,"sentiment":"neutral","sentiment_score":-0.1419152356684208},{"text":"Oh, I'm so sorry.","start":36.84,"end":37.88,"sentiment":"neutral","sentiment_score":-0.3060869425535202},{"text":"Your line is cutting in and out.","start":37.88,"end":39.64,"sentiment":"negative","sentiment_score":-0.501107075384685},{"text":"What is that again?","start":39.64,"end":40.7,"sentiment":"neutral","sentiment_score":-0.2765003368258476},{"text":"Yeah.","start":46.635,"end":47.114998,"sentiment":"neutral","sentiment_score":-0.10816775262355804}],"sentiment":"negative","sentiment_score":-0.34611649273170364,"num_words":18,"start":30.76,"end":47.114998},{"sentences":[{"text":"That's right.","start":47.114998,"end":48.015,"sentiment":"neutral","sentiment_score":-0.025126871652901173},{"text":"Okay.","start":55.355,"end":55.835,"sentiment":"neutral","sentiment_score":-0.029330581426620483},{"text":"Because I'm showing on here there was a yeah.","start":55.835,"end":63.690002,"sentiment":"neutral","sentiment_score":-0.031446074756483235},{"text":"We we sent her an email including the details how she would like to pay the bill.","start":63.690002,"end":70.91,"sentiment":"neutral","sentiment_score":0.0017135697690879598},{"text":"There's an option to set up a direct debit using a bank account or a card, but I could see on here previously, she set up a automatic payment using her card.","start":71.105,"end":82.465004,"sentiment":"neutral","sentiment_score":-0.018793459050357342}],"sentiment":"neutral","sentiment_score":-0.015325557394716584,"num_words":61,"start":47.114998,"end":82.465004},{"sentences":[{"text":"However, that card kept being declined.","start":82.465004,"end":85.605,"sentiment":"neutral","sentiment_score":-0.26461193958918255},{"text":"It says insufficient funds.","start":86.43,"end":88.37,"sentiment":"neutral","sentiment_score":-0.33247756212949753},{"text":"Over the phone, if you would like, I can help you to process the payment in her behalf because it's really overdue for how many days now.","start":94.19,"end":103.634995,"sentiment":"neutral","sentiment_score":-0.05541929036930755},{"text":"Okay.","start":113.295,"end":113.795,"sentiment":"neutral","sentiment_score":-0.09378039836883544},{"text":"Alright.","start":114.5,"end":115.0,"sentiment":"neutral","sentiment_score":0.05936065316200256}],"sentiment":"neutral","sentiment_score":-0.1140595505443903,"num_words":39,"start":82.465004,"end":115.0},{"sentences":[{"text":"Sure, sir.","start":116.1,"end":116.66,"sentiment":"neutral","sentiment_score":0.1800217106938362},{"text":"I'll help you out.","start":116.66,"end":117.8,"sentiment":"neutral","sentiment_score":0.3012567609548569},{"text":"So just let me know.","start":118.02,"end":119.22,"sentiment":"neutral","sentiment_score":0.07897399291396141},{"text":"Would you like to use a card or a bank account?","start":119.22,"end":122.52,"sentiment":"neutral","sentiment_score":0.009642071344635704},{"text":"Card.","start":124.82,"end":125.22,"sentiment":"neutral","sentiment_score":-0.0116248382255435}],"sentiment":"neutral","sentiment_score":0.0893207989714068,"num_words":23,"start":116.1,"end":125.22},{"sentences":[{"text":"Okay.","start":125.22,"end":125.72,"sentiment":"neutral","sentiment_score":-0.007853187620639801},{"text":"Sure.","start":127.495,"end":127.655,"sentiment":"neutral","sentiment_score":0.1130666732788086},{"text":"Is this a Visa or a Mastercard?","start":127.655,"end":130.075,"sentiment":"neutral","sentiment_score":0.06307967432907649},{"text":"A Visa.","start":132.295,"end":132.935,"sentiment":"neutral","sentiment_score":0.0704268179833889},{"text":"Okay.","start":132.935,"end":133.255,"sentiment":"neutral","sentiment_score":0.15768487751483917}],"sentiment":"neutral","sentiment_score":0.07044247662027676,"num_words":12,"start":125.22,"end":133.255},{"sentences":[{"text":"Sure.","start":133.255,"end":133.735,"sentiment":"neutral","sentiment_score":0.2311024963855743},{"text":"I'll go ahead and help you to do the payment while I have you on the line.","start":133.735,"end":137.575,"sentiment":"neutral","sentiment_score":0.20321290589430752},{"text":"Okay?","start":137.575,"end":138.075,"sentiment":"neutral","sentiment_score":0.05671606957912445},{"text":"Just one moment.","start":140.05501,"end":141.015,"sentiment":"neutral","sentiment_score":0.1283013125260671},{"text":"I'll just need to wait for the page where we can put in the details so we can proceed with the payment.","start":141.015,"end":147.31,"sentiment":"neutral","sentiment_score":0.08790465884587982}],"sentiment":"neutral","sentiment_score":0.1377555545080792,"num_words":44,"start":133.255,"end":147.31},{"sentences":[{"text":"Alright.","start":148.89,"end":149.37,"sentiment":"neutral","sentiment_score":0.096500962972641},{"text":"Sure.","start":149.37,"end":149.68999,"sentiment":"neutral","sentiment_score":0.07426736503839493},{"text":"May I have the card number, please?","start":149.68999,"end":151.70999,"sentiment":"neutral","sentiment_score":0.05043928059084075},{"text":"Mhmm.","start":160.645,"end":161.145,"sentiment":"neutral","sentiment_score":0.010554680600762367},{"text":"Mhmm.","start":163.045,"end":163.545,"sentiment":"neutral","sentiment_score":0.007702243514358997}],"sentiment":"neutral","sentiment_score":0.049281837842003864,"num_words":11,"start":148.89,"end":163.545},{"sentences":[{"text":"Mhmm.","start":165.365,"end":165.865,"sentiment":"neutral","sentiment_score":0.009055309928953648},{"text":"Okay.","start":176.65001,"end":177.15001,"sentiment":"neutral","sentiment_score":0.022625617682933807},{"text":"Let me read back, please.","start":177.29001,"end":178.59,"sentiment":"neutral","sentiment_score":0.015215033479034901},{"text":"Okay.","start":182.01001,"end":182.49,"sentiment":"neutral","sentiment_score":0.1246289610862732},{"text":"Thank you.","start":182.49,"end":183.31,"sentiment":"neutral","sentiment_score":0.2681708037853241}],"sentiment":"neutral","sentiment_score":0.07687266636639833,"num_words":10,"start":165.365,"end":183.31},{"sentences":[{"text":"4239530052891737.","start":186.18501,"end":193.485,"sentiment":"neutral","sentiment_score":0.10577719658613204},{"text":"Alright.","start":195.065,"end":195.545,"sentiment":"neutral","sentiment_score":0.23408588767051697},{"text":"Thank you.","start":195.545,"end":196.265,"sentiment":"neutral","sentiment_score":0.2551116645336151},{"text":"The expiry date, please?","start":196.265,"end":198.365,"sentiment":"neutral","sentiment_score":0.040205495432019234},{"text":"The expiration date, please?","start":207.73,"end":209.51,"sentiment":"neutral","sentiment_score":-0.001940933987498283}],"sentiment":"neutral","sentiment_score":0.08359538825849692,"num_words":12,"start":186.18501,"end":209.51},{"sentences":[{"text":"Okay.","start":213.01,"end":213.51,"sentiment":"neutral","sentiment_score":0.08586620539426804},{"text":"Thank you.","start":213.57,"end":214.13,"sentiment":"neutral","sentiment_score":0.2209981754422188},{"text":"Let me put here 10/27.","start":214.13,"end":217.03,"sentiment":"neutral","sentiment_score":0.10297286808490753},{"text":"Okay.","start":218.98499,"end":219.385,"sentiment":"neutral","sentiment_score":0.030429262667894363},{"text":"And the CVV code, please?","start":219.385,"end":221.22499,"sentiment":"neutral","sentiment_score":0.02589988522231579}],"sentiment":"neutral","sentiment_score":0.0859039703916226,"num_words":14,"start":213.01,"end":221.22499},{"sentences":[{"text":"The three digits code?","start":221.22499,"end":222.685,"sentiment":"neutral","sentiment_score":0.019270829390734434},{"text":"701.","start":225.625,"end":226.58499,"sentiment":"neutral","sentiment_score":0.014124741777777672},{"text":"And the name as it appears on her card, please?","start":226.58499,"end":229.165,"sentiment":"neutral","sentiment_score":0.03079597223550081},{"text":"It's the same.","start":229.22499,"end":229.94499,"sentiment":"neutral","sentiment_score":0.03523155984779199},{"text":"Paulette?","start":229.94499,"end":230.44499,"sentiment":"neutral","sentiment_score":0.03106161765754223}],"sentiment":"neutral","sentiment_score":0.0282065304682443,"num_words":19,"start":221.22499,"end":230.44499},{"sentences":[{"text":"Okay.","start":233.48001,"end":233.88,"sentiment":"neutral","sentiment_score":0.05520704388618469},{"text":"Thank you.","start":233.88,"end":234.62001,"sentiment":"neutral","sentiment_score":0.2836255133152008},{"text":"One moment.","start":236.76001,"end":237.40001,"sentiment":"neutral","sentiment_score":0.09440406784415246},{"text":"Okay?","start":237.40001,"end":237.88,"sentiment":"neutral","sentiment_score":0.07083402574062347},{"text":"And would you like me to set up this as a direct debit so we will need not to okay.","start":237.88,"end":245.665,"sentiment":"neutral","sentiment_score":0.05507406387478113}],"sentiment":"neutral","sentiment_score":0.07629159651696682,"num_words":26,"start":233.48001,"end":245.665},{"sentences":[{"text":"Sure.","start":245.665,"end":245.905,"sentiment":"neutral","sentiment_score":0.17723354697227478},{"text":"Sure.","start":245.905,"end":246.405,"sentiment":"neutral","sentiment_score":0.20950081944465637},{"text":"That way, we don't need to do this again and again on a monthly basis.","start":246.625,"end":251.125,"sentiment":"neutral","sentiment_score":0.16988178888956706},{"text":"Okay.","start":253.105,"end":253.605,"sentiment":"neutral","sentiment_score":0.06794047355651855},{"text":"Expiration, 10/27.","start":253.825,"end":255.745,"sentiment":"neutral","sentiment_score":0.036307113245129585}],"sentiment":"neutral","sentiment_score":0.15377579499036073,"num_words":20,"start":245.665,"end":255.745},{"sentences":[{"text":"Security code, 701.","start":255.745,"end":257.94,"sentiment":"neutral","sentiment_score":0.02974129095673561},{"text":"K.","start":259.38,"end":259.7,"sentiment":"neutral","sentiment_score":0.04697025939822197},{"text":"And then please be advised the amount that we are processing today is $76.46 cents.","start":259.7,"end":266.1,"sentiment":"neutral","sentiment_score":0.052430269618829094},{"text":"And after this, she will be getting an official payment receipt sent to her email address.","start":266.1,"end":272.76,"sentiment":"neutral","sentiment_score":0.10009378055110574},{"text":"So it's almost done here.","start":273.06,"end":275.58502,"sentiment":"neutral","sentiment_score":0.10359801352024078}],"sentiment":"neutral","sentiment_score":0.07605346832424402,"num_words":40,"start":255.745,"end":275.58502},{"sentences":[{"text":"Alright.","start":276.845,"end":277.325,"sentiment":"neutral","sentiment_score":0.1203221008181572},{"text":"So to the phone number that you're using ends in 8606, you will be receiving a text message.","start":277.325,"end":284.785,"sentiment":"neutral","sentiment_score":0.04850001379640566},{"text":"Please check right now, and then you have to read the code so I can enter on the system and authorize your payment.","start":285.165,"end":292.83002,"sentiment":"neutral","sentiment_score":0.05078728650899037},{"text":"Mhmm.","start":315.335,"end":315.81,"sentiment":"neutral","sentiment_score":0.05543909966945648},{"text":"Mhmm.","start":318.93,"end":319.43,"sentiment":"neutral","sentiment_score":0.044448480010032654}],"sentiment":"neutral","sentiment_score":0.05139357996681197,"num_words":44,"start":276.845,"end":319.43},{"sentences":[{"text":"Thank you.","start":324.45,"end":325.16998,"sentiment":"neutral","sentiment_score":0.28534363210201263},{"text":"6851709.","start":325.16998,"end":328.31,"sentiment":"neutral","sentiment_score":0.08752135932445526},{"text":"Okay.","start":330.45,"end":330.95,"sentiment":"neutral","sentiment_score":0.0360734798014164},{"text":"24 it should be eight characters.","start":333.425,"end":335.685,"sentiment":"neutral","sentiment_score":0.03878456105788549},{"text":"Can you double check, please?","start":335.825,"end":337.26498,"sentiment":"neutral","sentiment_score":0.03314077742397785}],"sentiment":"neutral","sentiment_score":0.07284622378647328,"num_words":15,"start":324.45,"end":337.26498},{"sentences":[{"text":"The code should be 8 digits.","start":337.26498,"end":338.965,"sentiment":"neutral","sentiment_score":0.014255178471406301},{"text":"Mhmm.","start":341.745,"end":342.245,"sentiment":"neutral","sentiment_score":0.011007996276021004},{"text":"Mhmm.","start":343.185,"end":343.685,"sentiment":"neutral","sentiment_score":0.011645167134702206},{"text":"Okay.","start":347.75998,"end":348.25998,"sentiment":"neutral","sentiment_score":0.16434216499328613},{"text":"Perfect.","start":348.32,"end":348.82,"sentiment":"positive","sentiment_score":0.4938861131668091}],"sentiment":"neutral","sentiment_score":0.07664125123992563,"num_words":10,"start":337.26498,"end":348.82},{"sentences":[{"text":"Thank you.","start":348.88,"end":349.52,"sentiment":"positive","sentiment_score":0.5469289720058441},{"text":"Let me submit it.","start":349.52,"end":350.82,"sentiment":"neutral","sentiment_score":0.30477600544691086},{"text":"And may I have your good name, please?","start":351.52,"end":353.53998,"sentiment":"neutral","sentiment_score":0.12194111477583647},{"text":"May may I know your full name?","start":356.24,"end":358.24,"sentiment":"neutral","sentiment_score":0.015153941565326281},{"text":"I'm sorry.","start":358.24,"end":358.72,"sentiment":"neutral","sentiment_score":-0.03704440500587225}],"sentiment":"neutral","sentiment_score":0.14436868108485057,"num_words":23,"start":348.88,"end":358.72},{"sentences":[{"text":"Your good name, your first name?","start":358.72,"end":360.375,"sentiment":"neutral","sentiment_score":0.019325304155548412},{"text":"Okay.","start":364.935,"end":365.415,"sentiment":"neutral","sentiment_score":0.08888237178325653},{"text":"So there we go.","start":365.415,"end":366.775,"sentiment":"neutral","sentiment_score":0.17245326191186905},{"text":"The payment has been successfully processed.","start":366.775,"end":368.935,"sentiment":"positive","sentiment_score":0.38229729731877643},{"text":"And then after this, I will just set up the direct debit for her.","start":368.935,"end":373.115,"sentiment":"neutral","sentiment_score":0.21016217236007964}],"sentiment":"neutral","sentiment_score":0.19776456262315473,"num_words":31,"start":358.72,"end":373.115},{"sentences":[{"text":"Then we will just send the details to her email for her reference.","start":373.28,"end":377.54,"sentiment":"neutral","sentiment_score":0.1195747061417653},{"text":"Alright?","start":377.6,"end":378.1,"sentiment":"neutral","sentiment_score":0.09011360257863998},{"text":"Alright.","start":380.40002,"end":380.90002,"sentiment":"neutral","sentiment_score":0.0697602778673172},{"text":"Airtel.","start":384.88,"end":385.38,"sentiment":"neutral","sentiment_score":0.07069490849971771},{"text":"Oh, okay.","start":389.38498,"end":390.025,"sentiment":"neutral","sentiment_score":0.04897797852754593}],"sentiment":"neutral","sentiment_score":0.10461088476909532,"num_words":18,"start":373.28,"end":390.025},{"sentences":[{"text":"Sure.","start":390.025,"end":390.525,"sentiment":"neutral","sentiment_score":0.07272570580244064},{"text":"Yeah.","start":391.54498,"end":391.94498,"sentiment":"neutral","sentiment_score":0.05896040052175522},{"text":"We do offer mobile services.","start":391.94498,"end":394.28497,"sentiment":"neutral","sentiment_score":0.04270959496498108},{"text":"Surely, if you really need to add any mobile plan services, just let us know.","start":394.585,"end":400.025,"sentiment":"neutral","sentiment_score":0.056449466943740846},{"text":"We're open Monday to Friday, nine to 6PM, and we are ready to help you out.","start":400.025,"end":404.09,"sentiment":"neutral","sentiment_score":0.19116433570161462}],"sentiment":"neutral","sentiment_score":0.11185803832976442,"num_words":38,"start":390.025,"end":404.09},{"sentences":[{"text":"Okay?","start":404.09,"end":404.59,"sentiment":"neutral","sentiment_score":0.2116982787847519},{"text":"Uh-huh.","start":406.49,"end":406.73,"sentiment":"neutral","sentiment_score":0.10121238231658936},{"text":"Thank you.","start":406.73,"end":407.21,"sentiment":"neutral","sentiment_score":0.2087607979774475},{"text":"It's my pleasure.","start":407.21,"end":408.19,"sentiment":"neutral","sentiment_score":-0.011188673476378122},{"text":"It's okay.","start":409.85,"end":410.66998,"sentiment":"neutral","sentiment_score":-0.09588031470775604}],"sentiment":"neutral","sentiment_score":0.0561228452457322,"num_words":9,"start":404.09,"end":410.66998},{"sentences":[{"text":"Yeah.","start":412.28693,"end":412.78693,"sentiment":"neutral","sentiment_score":0.13263896107673645},{"text":"Bye bye.","start":413.00693,"end":413.40692,"sentiment":"neutral","sentiment_score":0.1412733495235443},{"text":"Have a good one, and be safe.","start":413.40692,"end":415.02692,"sentiment":"positive","sentiment_score":0.39714533516338896},{"text":"Bye bye.","start":415.0869,"end":415.82693,"sentiment":"neutral","sentiment_score":0.18483313918113708}],"sentiment":"neutral","sentiment_score":0.2970724403858185,"num_words":12,"start":412.28693,"end":415.82693}]}}]},{"alternatives":[{"transcript":"Hello? No. It's her sister. So what happened over due for his payment? But they supposed to take it straight away from her bank. They supposed to take it straight away from her bank account. Because our first pay the first payment, they took it on the '12, I think. That's what she told me. But but how how can she pay? How how can she pay this this bill? But I how? Mhmm. Yeah. Uh-huh. That means she can pay by intent by email or by how how? Oh, but but I'm very sorry. So just tell me how how can I help to pay this bill? I because she doesn't like to to okay. Just help me. Oh, card. I got to eat her card. Yeah. Yeah. Visa card. Yeah. Yeah. Yes. Okay. Alright. Mhmm. Okay. K. Card number. Let me let me look for okay. 42 3 9 53005289. One 1737. 1737. Yes. That's alright. That's right. 10/27. Mhmm. 701. The next 48. 9 okay. Alright. Yes. Please set it up. Yeah. Yes. Yes. Mhmm. Mhmm. Mhmm. Oh, okay. Yeah. Yes. That's correct. Mhmm. Okay. Alright. Okay. It's it's 6 85 17079. Yes. Okay. It's 685 1 7079. Pardon? Paulette. I'm sorry. Yeah. Alright. Okay. Maybe in the past, I will join for my for she she would like to join for her phone too for monthly. Yeah. But when she came, she can do that. Yes. Mhmm. Alright. Okay. Thank you very much. Sorry about all sorry about the late payment. Okay. Bye bye. Bye. Bye. You too. You too. Bye. Bye.","confidence":0.9838867,"words":[{"word":"hello","start":0.08,"end":0.58,"confidence":0.95458984,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.024390533566474915},{"word":"no","start":7.68,"end":8.18,"confidence":0.9345703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12185979634523392},{"word":"it's","start":8.24,"end":8.639999,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.008233126252889633},{"word":"her","start":8.639999,"end":8.8,"confidence":0.6977539,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.027114789932966232},{"word":"sister","start":8.8,"end":9.3,"confidence":0.9970703,"punctuated_word":"sister.","sentiment":"neutral","sentiment_score":-0.072006955742836},{"word":"so","start":25.154999,"end":25.654999,"confidence":0.9589844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1018136665225029},{"word":"what","start":25.875,"end":26.195,"confidence":0.98535156,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09650935232639311},{"word":"happened","start":26.195,"end":26.695,"confidence":0.6933594,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.10786888748407364},{"word":"over","start":27.634998,"end":28.035,"confidence":0.8774414,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.1126205250620842},{"word":"due","start":28.035,"end":28.195,"confidence":0.96435547,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.11884105205535889},{"word":"for","start":28.195,"end":28.435,"confidence":0.94921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10579703748226166},{"word":"his","start":28.435,"end":28.755,"confidence":0.99121094,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.1223585680127144},{"word":"payment","start":28.755,"end":29.255,"confidence":0.97314453,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":-0.11903607845306396},{"word":"but","start":32.08,"end":32.58,"confidence":0.7675781,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.26600411534309387},{"word":"they","start":32.8,"end":33.04,"confidence":0.50439453,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.4121645987033844},{"word":"supposed","start":33.04,"end":33.52,"confidence":0.39233398,"punctuated_word":"supposed","sentiment":"negative","sentiment_score":-0.4878127872943878},{"word":"to","start":33.52,"end":33.6,"confidence":0.94189453,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4993216395378113},{"word":"take","start":33.6,"end":33.68,"confidence":0.9199219,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5567776560783386},{"word":"it","start":33.68,"end":34.08,"confidence":0.96533203,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5254116058349609},{"word":"straight","start":34.08,"end":34.4,"confidence":0.95947266,"punctuated_word":"straight","sentiment":"negative","sentiment_score":-0.6320527195930481},{"word":"away","start":34.4,"end":34.64,"confidence":0.91015625,"punctuated_word":"away","sentiment":"negative","sentiment_score":-0.5257739424705505},{"word":"from","start":34.64,"end":34.96,"confidence":0.99902344,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.5156166553497314},{"word":"her","start":34.96,"end":35.12,"confidence":0.9838867,"punctuated_word":"her","sentiment":"negative","sentiment_score":-0.4351215362548828},{"word":"bank","start":35.12,"end":35.62,"confidence":0.87475586,"punctuated_word":"bank.","sentiment":"negative","sentiment_score":-0.4263075292110443},{"word":"they","start":42.08,"end":42.32,"confidence":0.45385742,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.4121162295341492},{"word":"supposed","start":42.32,"end":42.82,"confidence":0.91015625,"punctuated_word":"supposed","sentiment":"negative","sentiment_score":-0.4945642352104187},{"word":"to","start":42.88,"end":43.04,"confidence":0.9951172,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4485596418380738},{"word":"take","start":43.04,"end":43.28,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.48126110434532166},{"word":"it","start":43.28,"end":43.52,"confidence":0.9980469,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4944169223308563},{"word":"straight","start":43.52,"end":43.760002,"confidence":1.0,"punctuated_word":"straight","sentiment":"negative","sentiment_score":-0.5204991102218628},{"word":"away","start":43.760002,"end":44.0,"confidence":0.98535156,"punctuated_word":"away","sentiment":"negative","sentiment_score":-0.45809870958328247},{"word":"from","start":44.0,"end":44.32,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.46132156252861023},{"word":"her","start":44.32,"end":44.48,"confidence":0.99902344,"punctuated_word":"her","sentiment":"negative","sentiment_score":-0.36861857771873474},{"word":"bank","start":44.48,"end":44.98,"confidence":1.0,"punctuated_word":"bank","sentiment":"negative","sentiment_score":-0.41872692108154297},{"word":"account","start":45.524998,"end":46.024998,"confidence":0.79833984,"punctuated_word":"account.","sentiment":"negative","sentiment_score":-0.3646417260169983},{"word":"because","start":46.804996,"end":47.304996,"confidence":0.9560547,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.058509618043899536},{"word":"our","start":47.445,"end":47.684998,"confidence":0.32055664,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0335274338722229},{"word":"first","start":47.684998,"end":48.004997,"confidence":0.9951172,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.0667002871632576},{"word":"pay","start":48.004997,"end":48.245,"confidence":0.83935547,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.07620739936828613},{"word":"the","start":48.324997,"end":48.484997,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06554558128118515},{"word":"first","start":48.484997,"end":48.804996,"confidence":0.99902344,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.07244810461997986},{"word":"payment","start":48.804996,"end":49.204998,"confidence":0.91064453,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.06874822080135345},{"word":"they","start":49.204998,"end":49.445,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13010869920253754},{"word":"took","start":49.445,"end":49.684998,"confidence":1.0,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.1410651057958603},{"word":"it","start":49.684998,"end":49.925,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15799805521965027},{"word":"on","start":49.925,"end":50.425,"confidence":0.93603516,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12780603766441345},{"word":"the","start":50.885,"end":50.964996,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10536926984786989},{"word":"'12","start":50.964996,"end":51.364998,"confidence":0.7302246,"punctuated_word":"'12,","sentiment":"neutral","sentiment_score":-0.10842999815940856},{"word":"i","start":51.364998,"end":51.524998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0945768728852272},{"word":"think","start":51.524998,"end":51.765,"confidence":0.90625,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.10077933222055437},{"word":"that's","start":51.765,"end":52.164997,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0988149344921112},{"word":"what","start":52.164997,"end":52.405,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1626242995262146},{"word":"she","start":52.405,"end":52.565,"confidence":0.97998047,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.10922696441411972},{"word":"told","start":52.565,"end":52.804996,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.11965387314558028},{"word":"me","start":52.804996,"end":53.304996,"confidence":0.984375,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.13532066345214844},{"word":"but","start":58.63,"end":58.79,"confidence":0.8618164,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03516238182783127},{"word":"but","start":58.79,"end":59.11,"confidence":0.98095703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07033310830593109},{"word":"how","start":59.11,"end":59.43,"confidence":0.9838867,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08323800563812256},{"word":"how","start":59.43,"end":59.67,"confidence":0.9941406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.09046228975057602},{"word":"can","start":59.67,"end":59.989998,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07473760098218918},{"word":"she","start":59.989998,"end":60.23,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.06697767227888107},{"word":"pay","start":60.23,"end":60.55,"confidence":0.9086914,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":-0.05908237397670746},{"word":"how","start":60.55,"end":60.87,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.037942420691251755},{"word":"how","start":60.87,"end":61.19,"confidence":0.9970703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03280369192361832},{"word":"can","start":61.19,"end":61.43,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02969131246209145},{"word":"she","start":61.43,"end":61.59,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.04536626860499382},{"word":"pay","start":61.59,"end":61.829998,"confidence":0.9941406,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.06239788234233856},{"word":"this","start":61.829998,"end":62.149998,"confidence":0.9326172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0364484004676342},{"word":"this","start":62.149998,"end":62.47,"confidence":0.9291992,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03379973769187927},{"word":"bill","start":62.47,"end":62.97,"confidence":0.9719238,"punctuated_word":"bill?","sentiment":"neutral","sentiment_score":-0.01954999566078186},{"word":"but","start":63.19,"end":63.51,"confidence":0.7739258,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.020259197801351547},{"word":"i","start":63.51,"end":63.59,"confidence":0.96533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0019259564578533173},{"word":"how","start":63.829998,"end":64.33,"confidence":0.9946289,"punctuated_word":"how?","sentiment":"neutral","sentiment_score":-0.004361005499958992},{"word":"mhmm","start":76.435,"end":76.59499,"confidence":0.8335571,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.042696401476860046},{"word":"yeah","start":76.59499,"end":77.09499,"confidence":0.79663086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009523605927824974},{"word":"uh-huh","start":84.034996,"end":84.534996,"confidence":0.9421875,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.19241924583911896},{"word":"that","start":88.65,"end":89.05,"confidence":0.7373047,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.1692746728658676},{"word":"means","start":89.05,"end":89.29,"confidence":0.7158203,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.18320274353027344},{"word":"she","start":89.29,"end":89.45,"confidence":0.92822266,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.17543138563632965},{"word":"can","start":89.45,"end":89.69,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.17714250087738037},{"word":"pay","start":89.69,"end":90.09,"confidence":0.6689453,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.1873181164264679},{"word":"by","start":90.09,"end":90.33,"confidence":0.9819336,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.1418572962284088},{"word":"intent","start":90.33,"end":90.729996,"confidence":0.41430664,"punctuated_word":"intent","sentiment":"neutral","sentiment_score":-0.02599233388900757},{"word":"by","start":90.97,"end":91.47,"confidence":0.9604492,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.027114469558000565},{"word":"email","start":91.69,"end":92.17,"confidence":0.86035156,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0013511553406715393},{"word":"or","start":92.17,"end":92.49,"confidence":0.89990234,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03427712246775627},{"word":"by","start":92.49,"end":92.97,"confidence":0.9921875,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.012300457805395126},{"word":"how","start":92.97,"end":93.21,"confidence":0.6972656,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.00933510810136795},{"word":"how","start":93.21,"end":93.71,"confidence":0.74780273,"punctuated_word":"how?","sentiment":"neutral","sentiment_score":-0.05254562571644783},{"word":"oh","start":102.235,"end":102.735,"confidence":0.96850586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.14917147159576416},{"word":"but","start":102.875,"end":103.115005,"confidence":0.52734375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12608866393566132},{"word":"but","start":103.115005,"end":103.435005,"confidence":0.96240234,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1365097165107727},{"word":"i'm","start":103.435005,"end":103.675,"confidence":0.9921875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30008944869041443},{"word":"very","start":103.675,"end":104.075005,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.3108837604522705},{"word":"sorry","start":104.075005,"end":104.475006,"confidence":0.94750977,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.29750359058380127},{"word":"so","start":104.475006,"end":104.975006,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17029868066310885},{"word":"just","start":105.035,"end":105.535,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12895748019218445},{"word":"tell","start":105.995,"end":106.315,"confidence":0.9980469,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.17793497443199158},{"word":"me","start":106.315,"end":106.555,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1211630553007126},{"word":"how","start":106.555,"end":107.055,"confidence":0.9790039,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.14418290555477142},{"word":"how","start":107.915,"end":108.235,"confidence":0.9892578,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.11385945975780488},{"word":"can","start":108.235,"end":108.475006,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06346645951271057},{"word":"i","start":108.475006,"end":108.715004,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08118794113397598},{"word":"help","start":108.715004,"end":109.115005,"confidence":0.86035156,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.0873287096619606},{"word":"to","start":109.115005,"end":109.355,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1292966455221176},{"word":"pay","start":109.355,"end":109.595,"confidence":0.9970703,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.17321035265922546},{"word":"this","start":109.595,"end":109.83501,"confidence":0.98535156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1675301194190979},{"word":"bill","start":109.83501,"end":110.155,"confidence":0.6948242,"punctuated_word":"bill?","sentiment":"neutral","sentiment_score":-0.07282428443431854},{"word":"i","start":110.155,"end":110.235,"confidence":0.5209961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1285213828086853},{"word":"because","start":110.395004,"end":110.795006,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.17317532002925873},{"word":"she","start":110.795006,"end":110.955,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.22493058443069455},{"word":"doesn't","start":110.955,"end":111.355,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.1810968518257141},{"word":"like","start":111.355,"end":111.855,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.19558387994766235},{"word":"to","start":112.315,"end":112.475006,"confidence":0.9394531,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22737443447113037},{"word":"to","start":112.475006,"end":112.715004,"confidence":0.65185547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1720489114522934},{"word":"okay","start":113.995,"end":114.475006,"confidence":0.8479004,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.012979056686162949},{"word":"just","start":114.475006,"end":114.795006,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.015311438590288162},{"word":"help","start":114.795006,"end":115.035,"confidence":0.9970703,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.08166457712650299},{"word":"me","start":115.035,"end":115.535,"confidence":0.9980469,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.07740456610918045},{"word":"oh","start":123.399994,"end":123.64,"confidence":0.68725586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.006439254619181156},{"word":"card","start":123.64,"end":124.14,"confidence":0.79589844,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.009729884564876556},{"word":"i","start":124.84,"end":125.0,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01410658098757267},{"word":"got","start":125.0,"end":125.24,"confidence":0.9243164,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.011869113892316818},{"word":"to","start":125.24,"end":125.399994,"confidence":0.69921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00044412165880203247},{"word":"eat","start":125.399994,"end":125.56,"confidence":0.5683594,"punctuated_word":"eat","sentiment":"neutral","sentiment_score":0.02592845633625984},{"word":"her","start":125.56,"end":125.88,"confidence":0.9370117,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.00823315978050232},{"word":"card","start":125.88,"end":126.28,"confidence":0.7692871,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.010426957160234451},{"word":"yeah","start":126.28,"end":126.68,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0944669395685196},{"word":"yeah","start":126.68,"end":127.18,"confidence":0.95410156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11582615971565248},{"word":"visa","start":131.24501,"end":131.74501,"confidence":0.5722656,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.028707217425107956},{"word":"card","start":131.80501,"end":132.30501,"confidence":0.9941406,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.037259042263031006},{"word":"yeah","start":136.76501,"end":137.085,"confidence":0.9753418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08255608379840851},{"word":"yeah","start":137.085,"end":137.585,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04966212436556816},{"word":"yes","start":137.645,"end":138.145,"confidence":0.8330078,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1015360876917839},{"word":"okay","start":138.205,"end":138.68501,"confidence":0.9741211,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11200976371765135},{"word":"alright","start":138.68501,"end":139.18501,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1574423611164093},{"word":"mhmm","start":146.04,"end":146.54,"confidence":0.895874,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06587168574333191},{"word":"okay","start":147.87999,"end":148.2,"confidence":0.76831055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.058181364089250565},{"word":"k","start":148.2,"end":148.7,"confidence":0.7376709,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.04718059301376343},{"word":"card","start":152.28,"end":152.68,"confidence":0.8041992,"punctuated_word":"Card","sentiment":"neutral","sentiment_score":0.007013943046331406},{"word":"number","start":152.68,"end":153.18,"confidence":0.7619629,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.004560654051601887},{"word":"let","start":153.4,"end":153.56,"confidence":0.9790039,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.016999222338199615},{"word":"me","start":153.56,"end":154.06,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01857931725680828},{"word":"let","start":154.76,"end":155.0,"confidence":0.99316406,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.015218155458569528},{"word":"me","start":155.0,"end":155.23999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01555374637246132},{"word":"look","start":155.23999,"end":155.4,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.006075216457247734},{"word":"for","start":155.4,"end":155.64,"confidence":0.91748047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0050643980503082275},{"word":"okay","start":155.79999,"end":156.29999,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.022099683061242104},{"word":"42","start":156.44,"end":159.545,"confidence":0.954834,"punctuated_word":"42","sentiment":"neutral","sentiment_score":0.011840928345918655},{"word":"3","start":161.605,"end":162.105,"confidence":0.9980469,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.0044507915154099464},{"word":"9","start":164.005,"end":164.505,"confidence":0.99902344,"punctuated_word":"9","sentiment":"neutral","sentiment_score":0.008225325495004654},{"word":"53005289","start":166.325,"end":175.76001,"confidence":0.97283936,"punctuated_word":"53005289.","sentiment":"neutral","sentiment_score":0.011390860192477705},{"word":"one","start":177.82,"end":178.32,"confidence":0.82910156,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.003914462402462959},{"word":"1737","start":179.90001,"end":181.6,"confidence":0.9855957,"punctuated_word":"1737.","sentiment":"neutral","sentiment_score":0.025913279503583908},{"word":"1737","start":183.02,"end":184.46,"confidence":0.99298096,"punctuated_word":"1737.","sentiment":"neutral","sentiment_score":0.10514479130506516},{"word":"yes","start":184.46,"end":184.86,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1228991001844406},{"word":"that's","start":184.86,"end":185.18001,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11173272132873537},{"word":"alright","start":185.18001,"end":185.68001,"confidence":0.99316406,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.14888480305671692},{"word":"that's","start":193.955,"end":194.275,"confidence":0.7241211,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1993764340877533},{"word":"right","start":194.275,"end":194.775,"confidence":0.99560547,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1893459111452103},{"word":"10/27","start":211.01001,"end":212.31,"confidence":0.98307294,"punctuated_word":"10/27.","sentiment":"neutral","sentiment_score":0.014618704095482826},{"word":"mhmm","start":217.675,"end":218.175,"confidence":0.9741211,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03935521841049194},{"word":"701","start":223.115,"end":224.815,"confidence":0.992513,"punctuated_word":"701.","sentiment":"neutral","sentiment_score":0.014146069064736366},{"word":"the","start":225.24,"end":225.74,"confidence":0.7973633,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01523418165743351},{"word":"next","start":230.12001,"end":230.62001,"confidence":0.39941406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.012523254379630089},{"word":"48","start":231.24,"end":232.06,"confidence":0.15829468,"punctuated_word":"48.","sentiment":"neutral","sentiment_score":0.02637568861246109},{"word":"9","start":233.8,"end":234.3,"confidence":0.66259766,"punctuated_word":"9","sentiment":"neutral","sentiment_score":0.08817055076360703},{"word":"okay","start":235.0,"end":235.40001,"confidence":0.9421387,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.16896460950374603},{"word":"alright","start":235.40001,"end":235.90001,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15169957280158997},{"word":"yes","start":242.245,"end":242.745,"confidence":0.91796875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.020547958090901375},{"word":"please","start":242.805,"end":243.305,"confidence":0.9770508,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.17215467989444733},{"word":"set","start":243.525,"end":243.765,"confidence":0.6303711,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.162490576505661},{"word":"it","start":243.765,"end":243.925,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14276492595672607},{"word":"up","start":243.925,"end":244.425,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1829603612422943},{"word":"yeah","start":244.565,"end":245.065,"confidence":0.8286133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.050338611006736755},{"word":"yes","start":251.685,"end":252.12,"confidence":0.9448242,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14735737442970276},{"word":"yes","start":252.28,"end":252.78,"confidence":0.76586914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1154804825782776},{"word":"mhmm","start":265.63998,"end":266.13998,"confidence":0.9953613,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05361918732523918},{"word":"mhmm","start":266.95502,"end":267.45502,"confidence":0.9564209,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.056004248559474945},{"word":"mhmm","start":267.835,"end":268.335,"confidence":0.9571533,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07081076502799988},{"word":"oh","start":274.315,"end":274.555,"confidence":0.79125977,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12064369022846222},{"word":"okay","start":274.555,"end":275.055,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14986224472522736},{"word":"yeah","start":277.115,"end":277.615,"confidence":0.7553711,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04204743728041649},{"word":"yes","start":282.1,"end":282.42,"confidence":0.9770508,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08912478387355804},{"word":"that's","start":282.42,"end":282.74002,"confidence":0.9904785,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.18024006485939023},{"word":"correct","start":282.74002,"end":283.24002,"confidence":0.9995117,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.17771747708320618},{"word":"mhmm","start":285.62003,"end":286.12003,"confidence":0.9036865,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0360896922647953},{"word":"okay","start":293.54,"end":294.04,"confidence":0.7631836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07153742015361786},{"word":"alright","start":294.26,"end":294.76,"confidence":0.9890137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09069230407476424},{"word":"okay","start":313.0,"end":313.48,"confidence":0.9526367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06393216550350189},{"word":"it's","start":313.48,"end":313.98,"confidence":0.9926758,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0665796622633934},{"word":"it's","start":315.64,"end":316.14,"confidence":0.8408203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.041663192212581635},{"word":"6","start":316.92,"end":317.42,"confidence":0.9760742,"punctuated_word":"6","sentiment":"neutral","sentiment_score":0.039275892078876495},{"word":"85","start":317.64,"end":319.1,"confidence":0.9980469,"punctuated_word":"85","sentiment":"neutral","sentiment_score":0.043724216520786285},{"word":"17079","start":319.56,"end":323.02002,"confidence":0.9982422,"punctuated_word":"17079.","sentiment":"neutral","sentiment_score":0.05013322830200195},{"word":"yes","start":328.975,"end":329.475,"confidence":0.9880371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05212128907442093},{"word":"okay","start":337.775,"end":338.255,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011187446303665638},{"word":"it's","start":338.255,"end":338.755,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01525579672306776},{"word":"685","start":338.975,"end":342.07,"confidence":0.9532878,"punctuated_word":"685","sentiment":"neutral","sentiment_score":0.008174367249011993},{"word":"1","start":342.69,"end":343.19,"confidence":0.99316406,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.005969693884253502},{"word":"7079","start":343.81,"end":347.11002,"confidence":0.9974365,"punctuated_word":"7079.","sentiment":"neutral","sentiment_score":0.01888645440340042},{"word":"pardon","start":354.625,"end":355.125,"confidence":0.9902344,"punctuated_word":"Pardon?","sentiment":"neutral","sentiment_score":-0.009391529485583304},{"word":"paulette","start":362.14502,"end":362.64502,"confidence":0.67366534,"punctuated_word":"Paulette.","sentiment":"neutral","sentiment_score":0.010468795895576475},{"word":"i'm","start":362.945,"end":363.185,"confidence":0.98999023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05829966068267822},{"word":"sorry","start":363.185,"end":363.685,"confidence":0.967041,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.03045789711177349},{"word":"yeah","start":373.6,"end":374.1,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15377768874168396},{"word":"alright","start":378.08,"end":378.58,"confidence":0.9785156,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0968962162733078},{"word":"okay","start":378.8,"end":379.3,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07371395081281662},{"word":"maybe","start":380.335,"end":380.735,"confidence":0.96777344,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.06333383917808533},{"word":"in","start":380.735,"end":380.97498,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04822153598070145},{"word":"the","start":380.97498,"end":381.215,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04513087868690491},{"word":"past","start":381.215,"end":381.455,"confidence":0.920166,"punctuated_word":"past,","sentiment":"neutral","sentiment_score":0.0570809468626976},{"word":"i","start":381.455,"end":381.69498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06939971446990967},{"word":"will","start":381.69498,"end":382.175,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07200505584478378},{"word":"join","start":382.175,"end":382.655,"confidence":0.9316406,"punctuated_word":"join","sentiment":"neutral","sentiment_score":0.06514014303684235},{"word":"for","start":382.655,"end":382.97498,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07568055391311646},{"word":"my","start":382.97498,"end":383.375,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06815694272518158},{"word":"for","start":383.455,"end":383.955,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05832637846469879},{"word":"she","start":384.335,"end":384.81497,"confidence":0.9941406,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.043847694993019104},{"word":"she","start":384.81497,"end":384.97498,"confidence":0.9863281,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.05440119653940201},{"word":"would","start":384.97498,"end":385.29498,"confidence":0.87597656,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07554256170988083},{"word":"like","start":385.29498,"end":385.53497,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09824102371931076},{"word":"to","start":385.53497,"end":385.69498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08289618790149689},{"word":"join","start":385.69498,"end":386.095,"confidence":1.0,"punctuated_word":"join","sentiment":"neutral","sentiment_score":0.055191293358802795},{"word":"for","start":386.095,"end":386.595,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07639507949352264},{"word":"her","start":387.615,"end":387.85498,"confidence":0.9941406,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.051311343908309937},{"word":"phone","start":387.85498,"end":388.175,"confidence":0.9838867,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.04352957010269165},{"word":"too","start":388.175,"end":388.495,"confidence":0.9550781,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.07390952855348587},{"word":"for","start":388.495,"end":388.995,"confidence":0.83984375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03397240489721298},{"word":"monthly","start":389.615,"end":390.115,"confidence":0.8405762,"punctuated_word":"monthly.","sentiment":"neutral","sentiment_score":0.03298373147845268},{"word":"yeah","start":391.29498,"end":391.615,"confidence":0.8911133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06278820335865021},{"word":"but","start":391.615,"end":392.09497,"confidence":0.95947266,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04159091413021088},{"word":"when","start":392.09497,"end":392.335,"confidence":0.95410156,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.03464794158935547},{"word":"she","start":392.335,"end":392.495,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.04722973704338074},{"word":"came","start":392.495,"end":392.81497,"confidence":0.9868164,"punctuated_word":"came,","sentiment":"neutral","sentiment_score":0.053775906562805176},{"word":"she","start":392.81497,"end":393.055,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.05558357015252113},{"word":"can","start":393.055,"end":393.29498,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07753772288560867},{"word":"do","start":393.29498,"end":393.455,"confidence":0.9277344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06882941722869873},{"word":"that","start":393.455,"end":393.87,"confidence":0.9970703,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03240431100130081},{"word":"yes","start":393.87,"end":394.37,"confidence":0.9255371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.058739252388477325},{"word":"mhmm","start":399.87,"end":400.37,"confidence":0.9863281,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05673402547836304},{"word":"alright","start":402.75,"end":403.25,"confidence":0.8737793,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2507733106613159},{"word":"okay","start":404.91,"end":405.31,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20551776885986328},{"word":"thank","start":405.31,"end":405.55,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41755956411361694},{"word":"you","start":405.55,"end":405.79,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39897534251213074},{"word":"very","start":405.79,"end":406.03,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.40438389778137207},{"word":"much","start":406.03,"end":406.53,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.39078259468078613},{"word":"sorry","start":407.07,"end":407.47,"confidence":0.9902344,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.012549862265586851},{"word":"about","start":407.47,"end":407.87,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.006928570568561554},{"word":"all","start":407.87,"end":408.37,"confidence":0.5703125,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07477954030036926},{"word":"sorry","start":409.405,"end":409.725,"confidence":0.9589844,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.113921158015728},{"word":"about","start":409.725,"end":410.04498,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08984676003456116},{"word":"the","start":410.04498,"end":410.285,"confidence":0.5644531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12081310898065568},{"word":"late","start":410.285,"end":410.685,"confidence":0.9980469,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.08567006886005402},{"word":"payment","start":410.685,"end":411.185,"confidence":0.9238281,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.08027181774377823},{"word":"okay","start":411.565,"end":411.965,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04213196411728859},{"word":"bye","start":411.965,"end":412.125,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.0625544935464859},{"word":"bye","start":412.125,"end":412.625,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08794641494750977},{"word":"bye","start":413.32498,"end":413.82498,"confidence":0.8811035,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22075557708740232},{"word":"bye","start":414.04498,"end":414.54498,"confidence":0.97436523,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3361254632472992},{"word":"you","start":415.085,"end":415.485,"confidence":0.8095703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2028423249721527},{"word":"too","start":415.485,"end":415.805,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.15133564174175262},{"word":"you","start":415.805,"end":415.965,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.15483306348323822},{"word":"too","start":415.965,"end":416.205,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.13462546467781067},{"word":"bye","start":416.205,"end":416.525,"confidence":0.9555664,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.05733884498476982},{"word":"bye","start":416.525,"end":417.025,"confidence":0.97436523,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07115966826677322}],"paragraphs":{"transcript":"\nHello? No. It's her sister. So what happened over due for his payment? But they supposed to take it straight away from her bank.\n\nThey supposed to take it straight away from her bank account. Because our first pay the first payment, they took it on the '12, I think. That's what she told me. But but how how can she pay? How how can she pay this this bill?\n\nBut I how? Mhmm. Yeah. Uh-huh. That means she can pay by intent by email or by how how?\n\nOh, but but I'm very sorry. So just tell me how how can I help to pay this bill? I because she doesn't like to to okay. Just help me. Oh, card.\n\nI got to eat her card. Yeah. Yeah. Visa card. Yeah.\n\nYeah. Yes. Okay. Alright. Mhmm.\n\nOkay. K. Card number. Let me let me look for okay. 42 3 9 53005289.\n\nOne 1737. 1737. Yes. That's alright. That's right.\n\n10/27. Mhmm. 701. The next 48. 9 okay.\n\nAlright. Yes. Please set it up. Yeah. Yes.\n\nYes. Mhmm. Mhmm. Mhmm. Oh, okay.\n\nYeah. Yes. That's correct. Mhmm. Okay.\n\nAlright. Okay. It's it's 6 85 17079. Yes. Okay.\n\nIt's 685 1 7079. Pardon? Paulette. I'm sorry. Yeah.\n\nAlright. Okay. Maybe in the past, I will join for my for she she would like to join for her phone too for monthly. Yeah. But when she came, she can do that.\n\nYes. Mhmm. Alright. Okay. Thank you very much.\n\nSorry about all sorry about the late payment. Okay. Bye bye. Bye. Bye.\n\nYou too. You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.024390533566474915},{"text":"No.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.12185979634523392},{"text":"It's her sister.","start":8.24,"end":9.3,"sentiment":"neutral","sentiment_score":-0.0302962064743042},{"text":"So what happened over due for his payment?","start":25.154999,"end":29.255,"sentiment":"neutral","sentiment_score":-0.1106056459248066},{"text":"But they supposed to take it straight away from her bank.","start":32.08,"end":35.62,"sentiment":"negative","sentiment_score":-0.4802149805155667}],"sentiment":"neutral","sentiment_score":-0.26481532646963996,"num_words":24,"start":0.08,"end":35.62},{"sentences":[{"text":"They supposed to take it straight away from her bank account.","start":42.08,"end":46.024998,"sentiment":"negative","sentiment_score":-0.447529521855441},{"text":"Because our first pay the first payment, they took it on the '12, I think.","start":46.804996,"end":51.765,"sentiment":"neutral","sentiment_score":-0.09385466774304708},{"text":"That's what she told me.","start":51.765,"end":53.304996,"sentiment":"neutral","sentiment_score":-0.12512814700603486},{"text":"But but how how can she pay?","start":58.63,"end":60.55,"sentiment":"neutral","sentiment_score":-0.06857049039431981},{"text":"How how can she pay this this bill?","start":60.55,"end":62.97,"sentiment":"neutral","sentiment_score":-0.037249963730573654}],"sentiment":"neutral","sentiment_score":-0.16813649204762085,"num_words":46,"start":42.08,"end":62.97},{"sentences":[{"text":"But I how?","start":63.19,"end":64.33,"sentiment":"neutral","sentiment_score":-0.007564748947819074},{"text":"Mhmm.","start":76.435,"end":76.59499,"sentiment":"neutral","sentiment_score":-0.042696401476860046},{"text":"Yeah.","start":76.59499,"end":77.09499,"sentiment":"neutral","sentiment_score":-0.009523605927824974},{"text":"Uh-huh.","start":84.034996,"end":84.534996,"sentiment":"neutral","sentiment_score":-0.19241924583911896},{"text":"That means she can pay by intent by email or by how how?","start":88.65,"end":93.71,"sentiment":"neutral","sentiment_score":-0.09044388165840736}],"sentiment":"neutral","sentiment_score":-0.07595284008666088,"num_words":19,"start":63.19,"end":93.71},{"sentences":[{"text":"Oh, but but I'm very sorry.","start":102.235,"end":104.475006,"sentiment":"neutral","sentiment_score":-0.22004110862811407},{"text":"So just tell me how how can I help to pay this bill?","start":104.475006,"end":110.155,"sentiment":"neutral","sentiment_score":-0.1254800821726139},{"text":"I because she doesn't like to to okay.","start":110.155,"end":114.475006,"sentiment":"neutral","sentiment_score":-0.1612190385349095},{"text":"Just help me.","start":114.475006,"end":115.535,"sentiment":"neutral","sentiment_score":0.0581268606086572},{"text":"Oh, card.","start":123.399994,"end":124.14,"sentiment":"neutral","sentiment_score":-0.008084569592028856}],"sentiment":"neutral","sentiment_score":-0.12759464330156334,"num_words":32,"start":102.235,"end":124.14},{"sentences":[{"text":"I got to eat her card.","start":124.84,"end":126.28,"sentiment":"neutral","sentiment_score":0.00028373952955007493},{"text":"Yeah.","start":126.28,"end":126.68,"sentiment":"neutral","sentiment_score":0.0944669395685196},{"text":"Yeah.","start":126.68,"end":127.18,"sentiment":"neutral","sentiment_score":0.11582615971565248},{"text":"Visa card.","start":131.24501,"end":132.30501,"sentiment":"neutral","sentiment_score":0.03298312984406948},{"text":"Yeah.","start":136.76501,"end":137.085,"sentiment":"neutral","sentiment_score":0.08255608379840851}],"sentiment":"neutral","sentiment_score":0.03277435272254727,"num_words":11,"start":124.84,"end":137.085},{"sentences":[{"text":"Yeah.","start":137.085,"end":137.585,"sentiment":"neutral","sentiment_score":0.04966212436556816},{"text":"Yes.","start":137.645,"end":138.145,"sentiment":"neutral","sentiment_score":0.1015360876917839},{"text":"Okay.","start":138.205,"end":138.68501,"sentiment":"neutral","sentiment_score":0.11200976371765135},{"text":"Alright.","start":138.68501,"end":139.18501,"sentiment":"neutral","sentiment_score":0.1574423611164093},{"text":"Mhmm.","start":146.04,"end":146.54,"sentiment":"neutral","sentiment_score":0.06587168574333191}],"sentiment":"neutral","sentiment_score":0.09730440452694893,"num_words":5,"start":137.085,"end":146.54},{"sentences":[{"text":"Okay.","start":147.87999,"end":148.2,"sentiment":"neutral","sentiment_score":0.058181364089250565},{"text":"K.","start":148.2,"end":148.7,"sentiment":"neutral","sentiment_score":0.04718059301376343},{"text":"Card number.","start":152.28,"end":153.18,"sentiment":"neutral","sentiment_score":0.005787298548966646},{"text":"Let me let me look for okay.","start":153.4,"end":156.29999,"sentiment":"neutral","sentiment_score":0.014227105570690972},{"text":"42 3 9 53005289.","start":156.44,"end":175.76001,"sentiment":"neutral","sentiment_score":0.00897697638720274}],"sentiment":"neutral","sentiment_score":0.016828946582973004,"num_words":15,"start":147.87999,"end":175.76001},{"sentences":[{"text":"One 1737.","start":177.82,"end":181.6,"sentiment":"neutral","sentiment_score":0.014913870953023434},{"text":"1737.","start":183.02,"end":184.46,"sentiment":"neutral","sentiment_score":0.10514479130506516},{"text":"Yes.","start":184.46,"end":184.86,"sentiment":"neutral","sentiment_score":0.1228991001844406},{"text":"That's alright.","start":184.86,"end":185.68001,"sentiment":"neutral","sentiment_score":0.13030876219272614},{"text":"That's right.","start":193.955,"end":194.775,"sentiment":"neutral","sentiment_score":0.19436117261648178}],"sentiment":"neutral","sentiment_score":0.11340143787674606,"num_words":8,"start":177.82,"end":194.775},{"sentences":[{"text":"10/27.","start":211.01001,"end":212.31,"sentiment":"neutral","sentiment_score":0.014618704095482826},{"text":"Mhmm.","start":217.675,"end":218.175,"sentiment":"neutral","sentiment_score":0.03935521841049194},{"text":"701.","start":223.115,"end":224.815,"sentiment":"neutral","sentiment_score":0.014146069064736366},{"text":"The next 48.","start":225.24,"end":232.06,"sentiment":"neutral","sentiment_score":0.018044374883174896},{"text":"9 okay.","start":233.8,"end":235.40001,"sentiment":"neutral","sentiment_score":0.12856758013367653}],"sentiment":"neutral","sentiment_score":0.04742353456094861,"num_words":8,"start":211.01001,"end":235.40001},{"sentences":[{"text":"Alright.","start":235.40001,"end":235.90001,"sentiment":"neutral","sentiment_score":0.15169957280158997},{"text":"Yes.","start":242.245,"end":242.745,"sentiment":"neutral","sentiment_score":0.020547958090901375},{"text":"Please set it up.","start":242.805,"end":244.425,"sentiment":"neutral","sentiment_score":-0.16509263589978218},{"text":"Yeah.","start":244.565,"end":245.065,"sentiment":"neutral","sentiment_score":0.050338611006736755},{"text":"Yes.","start":251.685,"end":252.12,"sentiment":"neutral","sentiment_score":0.14735737442970276}],"sentiment":"neutral","sentiment_score":-0.036303378408774734,"num_words":8,"start":235.40001,"end":252.12},{"sentences":[{"text":"Yes.","start":252.28,"end":252.78,"sentiment":"neutral","sentiment_score":0.1154804825782776},{"text":"Mhmm.","start":265.63998,"end":266.13998,"sentiment":"neutral","sentiment_score":0.05361918732523918},{"text":"Mhmm.","start":266.95502,"end":267.45502,"sentiment":"neutral","sentiment_score":0.056004248559474945},{"text":"Mhmm.","start":267.835,"end":268.335,"sentiment":"neutral","sentiment_score":0.07081076502799988},{"text":"Oh, okay.","start":274.315,"end":275.055,"sentiment":"neutral","sentiment_score":0.1352529674768448}],"sentiment":"neutral","sentiment_score":0.09440343640744686,"num_words":6,"start":252.28,"end":275.055},{"sentences":[{"text":"Yeah.","start":277.115,"end":277.615,"sentiment":"neutral","sentiment_score":0.04204743728041649},{"text":"Yes.","start":282.1,"end":282.42,"sentiment":"neutral","sentiment_score":0.08912478387355804},{"text":"That's correct.","start":282.42,"end":283.24002,"sentiment":"neutral","sentiment_score":0.17897877097129822},{"text":"Mhmm.","start":285.62003,"end":286.12003,"sentiment":"neutral","sentiment_score":0.0360896922647953},{"text":"Okay.","start":293.54,"end":294.04,"sentiment":"neutral","sentiment_score":0.07153742015361786}],"sentiment":"neutral","sentiment_score":0.09945947925249736,"num_words":6,"start":277.115,"end":294.04},{"sentences":[{"text":"Alright.","start":294.26,"end":294.76,"sentiment":"neutral","sentiment_score":0.09069230407476424},{"text":"Okay.","start":313.0,"end":313.48,"sentiment":"neutral","sentiment_score":0.06393216550350189},{"text":"It's it's 6 85 17079.","start":313.48,"end":323.02002,"sentiment":"neutral","sentiment_score":0.04827523827552795},{"text":"Yes.","start":328.975,"end":329.475,"sentiment":"neutral","sentiment_score":0.05212128907442093},{"text":"Okay.","start":337.775,"end":338.255,"sentiment":"neutral","sentiment_score":0.011187446303665638}],"sentiment":"neutral","sentiment_score":0.05103437737044361,"num_words":9,"start":294.26,"end":338.255},{"sentences":[{"text":"It's 685 1 7079.","start":338.255,"end":347.11002,"sentiment":"neutral","sentiment_score":0.01207157806493342},{"text":"Pardon?","start":354.625,"end":355.125,"sentiment":"neutral","sentiment_score":-0.009391529485583304},{"text":"Paulette.","start":362.14502,"end":362.64502,"sentiment":"neutral","sentiment_score":0.010468795895576475},{"text":"I'm sorry.","start":362.945,"end":363.685,"sentiment":"neutral","sentiment_score":-0.04437877889722586},{"text":"Yeah.","start":373.6,"end":374.1,"sentiment":"neutral","sentiment_score":0.15377768874168396}],"sentiment":"neutral","sentiment_score":0.012709301068551011,"num_words":9,"start":338.255,"end":374.1},{"sentences":[{"text":"Alright.","start":378.08,"end":378.58,"sentiment":"neutral","sentiment_score":0.0968962162733078},{"text":"Okay.","start":378.8,"end":379.3,"sentiment":"neutral","sentiment_score":0.07371395081281662},{"text":"Maybe in the past, I will join for my for she she would like to join for her phone too for monthly.","start":380.335,"end":390.115,"sentiment":"neutral","sentiment_score":0.061122618446295914},{"text":"Yeah.","start":391.29498,"end":391.615,"sentiment":"neutral","sentiment_score":0.06278820335865021},{"text":"But when she came, she can do that.","start":391.615,"end":393.87,"sentiment":"neutral","sentiment_score":0.0514499400742352}],"sentiment":"neutral","sentiment_score":0.060293802935065643,"num_words":33,"start":378.08,"end":393.87},{"sentences":[{"text":"Yes.","start":393.87,"end":394.37,"sentiment":"neutral","sentiment_score":0.058739252388477325},{"text":"Mhmm.","start":399.87,"end":400.37,"sentiment":"neutral","sentiment_score":0.05673402547836304},{"text":"Alright.","start":402.75,"end":403.25,"sentiment":"neutral","sentiment_score":0.2507733106613159},{"text":"Okay.","start":404.91,"end":405.31,"sentiment":"neutral","sentiment_score":0.20551776885986328},{"text":"Thank you very much.","start":405.31,"end":406.53,"sentiment":"positive","sentiment_score":0.40292534977197647}],"sentiment":"neutral","sentiment_score":0.2729332195594907,"num_words":8,"start":393.87,"end":406.53},{"sentences":[{"text":"Sorry about all sorry about the late payment.","start":407.07,"end":411.185,"sentiment":"neutral","sentiment_score":-0.07309761084616184},{"text":"Okay.","start":411.565,"end":411.965,"sentiment":"neutral","sentiment_score":0.04213196411728859},{"text":"Bye bye.","start":411.965,"end":412.625,"sentiment":"neutral","sentiment_score":0.07525045424699783},{"text":"Bye.","start":413.32498,"end":413.82498,"sentiment":"neutral","sentiment_score":0.22075557708740232},{"text":"Bye.","start":414.04498,"end":414.54498,"sentiment":"positive","sentiment_score":0.3361254632472992}],"sentiment":"neutral","sentiment_score":0.012671771244360848,"num_words":13,"start":407.07,"end":414.54498},{"sentences":[{"text":"You too.","start":415.085,"end":415.805,"sentiment":"neutral","sentiment_score":0.17708898335695267},{"text":"You too.","start":415.805,"end":416.205,"sentiment":"neutral","sentiment_score":0.14472926408052444},{"text":"Bye.","start":416.205,"end":416.525,"sentiment":"neutral","sentiment_score":0.05733884498476982},{"text":"Bye.","start":416.525,"end":417.025,"sentiment":"neutral","sentiment_score":-0.07115966826677322}],"sentiment":"neutral","sentiment_score":0.10496927859882514,"num_words":6,"start":415.085,"end":417.025}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Paulette Amasbury?\n\nChannel 1: No. It's her sister.\n\nChannel 0: Oh, thank you so much. Nice to have you on the line, and thank you for answering my phone call. Is she available? I'm trying to reach her in reference to her Internet payment bill. It's currently overdue in our records.\n\nChannel 1: So what happened over due for his payment?\n\nChannel 0: Yeah. That's right.\n\nChannel 1: But they supposed to take it straight away from her bank.\n\nChannel 0: Oh, I'm so sorry. Your line is cutting in and out. What is that again?\n\nChannel 1: They supposed to take it straight away from her bank account.\n\nChannel 0: Yeah.\n\nChannel 1: Because\n\nChannel 0: That's\n\nChannel 1: our\n\nChannel 0: right.\n\nChannel 1: first pay the first payment, they took it on the '12, I think. That's what she told me.\n\nChannel 0: Okay. Because I'm showing on here\n\nChannel 1: But\n\nChannel 0: there\n\nChannel 1: but\n\nChannel 0: was\n\nChannel 1: how how can she pay? How how can she pay this this bill?\n\nChannel 0: a\n\nChannel 1: But\n\nChannel 0: yeah.\n\nChannel 1: I\n\nChannel 0: We\n\nChannel 1: how?\n\nChannel 0: we sent her an email including the details how she would like to pay the bill. There's an option to set up a direct debit using a bank account or a card, but\n\nChannel 1: Mhmm.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: could see on here previously, she set up a automatic payment using her card. However, that card\n\nChannel 1: Uh-huh.\n\nChannel 0: kept being declined. It says insufficient funds.\n\nChannel 1: That means she can pay by intent by email or by how how?\n\nChannel 0: Over the phone, if you would like, I can help you to process the payment in her behalf because it's really overdue for\n\nChannel 1: Oh,\n\nChannel 0: how many days\n\nChannel 1: but but\n\nChannel 0: now.\n\nChannel 1: I'm very sorry. So just tell me how how can I help to pay this bill? I because she doesn't like to to\n\nChannel 0: Okay.\n\nChannel 1: okay. Just\n\nChannel 0: Alright.\n\nChannel 1: help me.\n\nChannel 0: Sure, sir. I'll help you out. So just let me know. Would you like to use a card or a bank account?\n\nChannel 1: Oh, card.\n\nChannel 0: Card.\n\nChannel 1: I got\n\nChannel 0: Okay.\n\nChannel 1: to eat her card. Yeah. Yeah.\n\nChannel 0: Sure. Is this a Visa or a Mastercard?\n\nChannel 1: Visa card.\n\nChannel 0: A Visa. Okay. Sure. I'll go ahead and help you to do the payment while I have you\n\nChannel 1: Yeah.\n\nChannel 0: on the\n\nChannel 1: Yeah.\n\nChannel 0: line. Okay?\n\nChannel 1: Yes. Okay. Alright.\n\nChannel 0: Just one moment. I'll just need to wait for the page where we can put in the details so we can\n\nChannel 1: Mhmm.\n\nChannel 0: proceed with the payment.\n\nChannel 1: Okay. K.\n\nChannel 0: Alright. Sure. May I have the card number, please?\n\nChannel 1: Card number. Let me let me look for okay. 42\n\nChannel 0: Mhmm.\n\nChannel 1: 3\n\nChannel 0: Mhmm.\n\nChannel 1: 9\n\nChannel 0: Mhmm.\n\nChannel 1: 53005289.\n\nChannel 0: Okay. Let me read\n\nChannel 1: One\n\nChannel 0: back, please.\n\nChannel 1: 1737.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: 1737. Yes. That's alright.\n\nChannel 0: 4239530052891737.\n\nChannel 1: That's right.\n\nChannel 0: Alright. Thank you. The expiry date, please? The expiration date, please?\n\nChannel 1: 10/27.\n\nChannel 0: Okay. Thank you. Let me put here 10/27.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. And the CVV code, please? The three digits code?\n\nChannel 1: 701. The\n\nChannel 0: 701. And the name as it appears on her card, please? It's the same. Paulette?\n\nChannel 1: next 48.\n\nChannel 0: Okay.\n\nChannel 1: 9\n\nChannel 0: Thank you.\n\nChannel 1: okay. Alright.\n\nChannel 0: One moment. Okay? And would you like me to set up this as a direct debit so we\n\nChannel 1: Yes.\n\nChannel 0: will need\n\nChannel 1: Please\n\nChannel 0: not to\n\nChannel 1: set it up. Yeah.\n\nChannel 0: okay. Sure. Sure. That way, we don't need to do this again and again on a monthly basis.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Expiration, 10/27. Security code, 701. K. And then please be advised the amount that we are processing today is $76.46\n\nChannel 1: Mhmm.\n\nChannel 0: cents. And after this,\n\nChannel 1: Mhmm.\n\nChannel 0: she will\n\nChannel 1: Mhmm.\n\nChannel 0: be getting an official payment receipt sent to her email address. So it's almost\n\nChannel 1: Oh, okay.\n\nChannel 0: done here. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So to the phone number that you're using ends in 8606,\n\nChannel 1: Yes.\n\nChannel 0: you will\n\nChannel 1: That's\n\nChannel 0: be\n\nChannel 1: correct.\n\nChannel 0: receiving a text message. Please check\n\nChannel 1: Mhmm.\n\nChannel 0: right now, and then you have to read the code so I can enter on the system and authorize your payment.\n\nChannel 1: Okay. Alright. Okay. It's\n\nChannel 0: Mhmm.\n\nChannel 1: it's 6 85\n\nChannel 0: Mhmm.\n\nChannel 1: 17079.\n\nChannel 0: Thank you. 6851709.\n\nChannel 1: Yes.\n\nChannel 0: Okay. 24 it should be eight characters. Can you double check, please? The code should\n\nChannel 1: Okay.\n\nChannel 0: be 8\n\nChannel 1: It's\n\nChannel 0: digits.\n\nChannel 1: 685\n\nChannel 0: Mhmm.\n\nChannel 1: 1\n\nChannel 0: Mhmm.\n\nChannel 1: 7079.\n\nChannel 0: Okay. Perfect. Thank you. Let me submit it. And may I have your good name, please?\n\nChannel 1: Pardon?\n\nChannel 0: May may I know your full name? I'm sorry. Your good name, your first name?\n\nChannel 1: Paulette. I'm sorry.\n\nChannel 0: Okay. So there we go. The payment has been successfully processed. And then after this, I will just set up the direct debit for her. Then\n\nChannel 1: Yeah.\n\nChannel 0: we will just send the details to her email for her reference. Alright?\n\nChannel 1: Alright. Okay. Maybe\n\nChannel 0: Alright.\n\nChannel 1: in the past, I will join for my for she she\n\nChannel 0: Airtel.\n\nChannel 1: would like to join for her phone too for\n\nChannel 0: Oh,\n\nChannel 1: monthly.\n\nChannel 0: okay. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: We\n\nChannel 1: when\n\nChannel 0: do\n\nChannel 1: she came,\n\nChannel 0: offer\n\nChannel 1: she can do\n\nChannel 0: mobile\n\nChannel 1: that.\n\nChannel 0: services.\n\nChannel 1: Yes.\n\nChannel 0: Surely, if you really need to add any mobile plan services, just let us know.\n\nChannel 1: Mhmm.\n\nChannel 0: We're open Monday to Friday, nine to 6PM, and we\n\nChannel 1: Alright.\n\nChannel 0: are ready to help you out. Okay?\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: Uh-huh. Thank you.\n\nChannel 1: Sorry\n\nChannel 0: It's my\n\nChannel 1: about\n\nChannel 0: pleasure.\n\nChannel 1: all sorry about\n\nChannel 0: It's\n\nChannel 1: the\n\nChannel 0: okay.\n\nChannel 1: late payment. Okay. Bye bye.\n\nChannel 0: Yeah. Bye bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a good one,\n\nChannel 1: Bye.\n\nChannel 0: and be safe.\n\nChannel 1: You\n\nChannel 0: Bye bye.\n\nChannel 1: too. You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.024390533566474915}],"sentiment":"neutral","sentiment_score":0.024390533566474915,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.0912262201309204},{"text":"Good afternoon.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.22579945623874664},{"text":"This is Airtel accounts.","start":2.56,"end":4.08,"sentiment":"neutral","sentiment_score":0.15872537717223167},{"text":"Am I speaking to Paulette Amasbury?","start":4.08,"end":6.1,"sentiment":"neutral","sentiment_score":0.0808352945993344}],"sentiment":"neutral","sentiment_score":0.12790295453025743,"channel":0,"num_words":13,"start":1.36,"end":6.1},{"sentences":[{"text":"No.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.12185979634523392},{"text":"It's her sister.","start":8.24,"end":9.3,"sentiment":"neutral","sentiment_score":-0.0302962064743042}],"sentiment":"neutral","sentiment_score":-0.05318710394203663,"channel":1,"num_words":4,"start":7.68,"end":9.3},{"sentences":[{"text":"Oh, thank you so much.","start":10.16,"end":11.679999,"sentiment":"positive","sentiment_score":0.6335590243339538},{"text":"Nice to have you on the line, and thank you for answering my phone call.","start":11.679999,"end":15.219999,"sentiment":"positive","sentiment_score":0.7239299933115642},{"text":"Is she available?","start":15.495,"end":16.395,"sentiment":"neutral","sentiment_score":0.22691491742928824},{"text":"I'm trying to reach her in reference to her Internet payment bill.","start":16.535,"end":21.335,"sentiment":"neutral","sentiment_score":-0.015373021829873323},{"text":"It's currently overdue in our records.","start":21.335,"end":23.595,"sentiment":"neutral","sentiment_score":-0.16595756262540817}],"sentiment":"neutral","sentiment_score":0.3299333691687846,"channel":0,"num_words":41,"start":10.16,"end":23.595},{"sentences":[{"text":"So what happened over due for his payment?","start":25.154999,"end":29.255,"sentiment":"neutral","sentiment_score":-0.1106056459248066}],"sentiment":"neutral","sentiment_score":-0.1106056459248066,"channel":1,"num_words":8,"start":25.154999,"end":29.255},{"sentences":[{"text":"Yeah.","start":30.52,"end":30.76,"sentiment":"neutral","sentiment_score":-0.13446491956710815},{"text":"That's right.","start":30.76,"end":31.58,"sentiment":"neutral","sentiment_score":-0.1419152356684208}],"sentiment":"neutral","sentiment_score":-0.13943179696798325,"channel":0,"num_words":3,"start":30.52,"end":31.58},{"sentences":[{"text":"But they supposed to take it straight away from her bank.","start":32.08,"end":35.62,"sentiment":"negative","sentiment_score":-0.4802149805155667}],"sentiment":"negative","sentiment_score":-0.4802149805155667,"channel":1,"num_words":11,"start":32.08,"end":35.62},{"sentences":[{"text":"Oh, I'm so sorry.","start":36.84,"end":37.88,"sentiment":"neutral","sentiment_score":-0.3060869425535202},{"text":"Your line is cutting in and out.","start":37.88,"end":39.64,"sentiment":"negative","sentiment_score":-0.501107075384685},{"text":"What is that again?","start":39.64,"end":40.7,"sentiment":"neutral","sentiment_score":-0.2765003368258476}],"sentiment":"negative","sentiment_score":-0.38920657634735106,"channel":0,"num_words":15,"start":36.84,"end":40.7},{"sentences":[{"text":"They supposed to take it straight away from her bank account.","start":42.08,"end":46.024998,"sentiment":"negative","sentiment_score":-0.447529521855441}],"sentiment":"negative","sentiment_score":-0.447529521855441,"channel":1,"num_words":11,"start":42.08,"end":46.024998},{"sentences":[{"text":"Yeah.","start":46.635,"end":47.114998,"sentiment":"neutral","sentiment_score":-0.10816775262355804}],"sentiment":"neutral","sentiment_score":-0.10816775262355804,"channel":0,"num_words":1,"start":46.635,"end":47.114998},{"sentences":[{"text":"Because","start":46.804996,"end":47.304996,"sentiment":"neutral","sentiment_score":-0.058509618043899536}],"sentiment":"neutral","sentiment_score":-0.058509618043899536,"channel":1,"num_words":1,"start":46.804996,"end":47.304996},{"sentences":[{"text":"That's","start":47.114998,"end":47.515,"sentiment":"neutral","sentiment_score":-0.04846728593111038}],"sentiment":"neutral","sentiment_score":-0.04846728593111038,"channel":0,"num_words":1,"start":47.114998,"end":47.515},{"sentences":[{"text":"our","start":47.445,"end":47.684998,"sentiment":"neutral","sentiment_score":-0.0335274338722229}],"sentiment":"neutral","sentiment_score":-0.0335274338722229,"channel":1,"num_words":1,"start":47.445,"end":47.684998},{"sentences":[{"text":"right.","start":47.515,"end":48.015,"sentiment":"neutral","sentiment_score":-0.0017864573746919632}],"sentiment":"neutral","sentiment_score":-0.0017864573746919632,"channel":0,"num_words":1,"start":47.515,"end":48.015},{"sentences":[{"text":"first pay the first payment, they took it on the '12, I think.","start":47.684998,"end":51.765,"sentiment":"neutral","sentiment_score":-0.10121407417150644},{"text":"That's what she told me.","start":51.765,"end":53.304996,"sentiment":"neutral","sentiment_score":-0.12512814700603486}],"sentiment":"neutral","sentiment_score":-0.10785687218109767,"channel":1,"num_words":18,"start":47.684998,"end":53.304996},{"sentences":[{"text":"Okay.","start":55.355,"end":55.835,"sentiment":"neutral","sentiment_score":-0.029330581426620483},{"text":"Because I'm showing on here","start":55.835,"end":57.614998,"sentiment":"neutral","sentiment_score":-0.02003147080540657}],"sentiment":"neutral","sentiment_score":-0.02158132257560889,"channel":0,"num_words":6,"start":55.355,"end":57.614998},{"sentences":[{"text":"But","start":58.63,"end":58.79,"sentiment":"neutral","sentiment_score":-0.03516238182783127}],"sentiment":"neutral","sentiment_score":-0.03516238182783127,"channel":1,"num_words":1,"start":58.63,"end":58.79},{"sentences":[{"text":"there","start":58.730003,"end":59.050003,"sentiment":"neutral","sentiment_score":-0.08380362391471863}],"sentiment":"neutral","sentiment_score":-0.08380362391471863,"channel":0,"num_words":1,"start":58.730003,"end":59.050003},{"sentences":[{"text":"but","start":58.79,"end":59.11,"sentiment":"neutral","sentiment_score":-0.07033310830593109}],"sentiment":"neutral","sentiment_score":-0.07033310830593109,"channel":1,"num_words":1,"start":58.79,"end":59.11},{"sentences":[{"text":"was","start":59.050003,"end":59.550003,"sentiment":"neutral","sentiment_score":-0.08096826076507568}],"sentiment":"neutral","sentiment_score":-0.08096826076507568,"channel":0,"num_words":1,"start":59.050003,"end":59.550003},{"sentences":[{"text":"how how can she pay?","start":59.11,"end":60.55,"sentiment":"neutral","sentiment_score":-0.07489958852529525},{"text":"How how can she pay this this bill?","start":60.55,"end":62.97,"sentiment":"neutral","sentiment_score":-0.037249963730573654}],"sentiment":"neutral","sentiment_score":-0.051730588651620425,"channel":1,"num_words":13,"start":59.11,"end":62.97},{"sentences":[{"text":"a","start":62.81,"end":63.29,"sentiment":"neutral","sentiment_score":-0.008037499152123928}],"sentiment":"neutral","sentiment_score":-0.008037499152123928,"channel":0,"num_words":1,"start":62.81,"end":63.29},{"sentences":[{"text":"But","start":63.19,"end":63.51,"sentiment":"neutral","sentiment_score":-0.020259197801351547}],"sentiment":"neutral","sentiment_score":-0.020259197801351547,"channel":1,"num_words":1,"start":63.19,"end":63.51},{"sentences":[{"text":"yeah.","start":63.370003,"end":63.690002,"sentiment":"neutral","sentiment_score":-0.01004793494939804}],"sentiment":"neutral","sentiment_score":-0.01004793494939804,"channel":0,"num_words":1,"start":63.370003,"end":63.690002},{"sentences":[{"text":"I","start":63.51,"end":63.59,"sentiment":"neutral","sentiment_score":0.0019259564578533173}],"sentiment":"neutral","sentiment_score":0.0019259564578533173,"channel":1,"num_words":1,"start":63.51,"end":63.59},{"sentences":[{"text":"We","start":63.690002,"end":64.19,"sentiment":"neutral","sentiment_score":0.003932595252990723}],"sentiment":"neutral","sentiment_score":0.003932595252990723,"channel":0,"num_words":1,"start":63.690002,"end":64.19},{"sentences":[{"text":"how?","start":63.829998,"end":64.33,"sentiment":"neutral","sentiment_score":-0.004361005499958992}],"sentiment":"neutral","sentiment_score":-0.004361005499958992,"channel":1,"num_words":1,"start":63.829998,"end":64.33},{"sentences":[{"text":"we sent her an email including the details how she would like to pay the bill.","start":65.05,"end":70.91,"sentiment":"neutral","sentiment_score":0.001574880676344037},{"text":"There's an option to set up a direct debit using a bank account or a card, but","start":71.105,"end":76.545,"sentiment":"neutral","sentiment_score":0.002428191768772462}],"sentiment":"neutral","sentiment_score":0.0020144651785041347,"channel":0,"num_words":33,"start":65.05,"end":76.545},{"sentences":[{"text":"Mhmm.","start":76.435,"end":76.59499,"sentiment":"neutral","sentiment_score":-0.042696401476860046}],"sentiment":"neutral","sentiment_score":-0.042696401476860046,"channel":1,"num_words":1,"start":76.435,"end":76.59499},{"sentences":[{"text":"I","start":76.545,"end":76.625,"sentiment":"neutral","sentiment_score":-0.01448914222419262}],"sentiment":"neutral","sentiment_score":-0.01448914222419262,"channel":0,"num_words":1,"start":76.545,"end":76.625},{"sentences":[{"text":"Yeah.","start":76.59499,"end":77.09499,"sentiment":"neutral","sentiment_score":-0.009523605927824974}],"sentiment":"neutral","sentiment_score":-0.009523605927824974,"channel":1,"num_words":1,"start":76.59499,"end":77.09499},{"sentences":[{"text":"could see on here previously, she set up a automatic payment using her card.","start":76.625,"end":82.465004,"sentiment":"neutral","sentiment_score":-0.0448700576754553},{"text":"However, that card","start":82.465004,"end":84.385,"sentiment":"neutral","sentiment_score":-0.15745340784390768}],"sentiment":"neutral","sentiment_score":-0.06473770770518218,"channel":0,"num_words":17,"start":76.625,"end":84.385},{"sentences":[{"text":"Uh-huh.","start":84.034996,"end":84.534996,"sentiment":"neutral","sentiment_score":-0.19241924583911896}],"sentiment":"neutral","sentiment_score":-0.19241924583911896,"channel":1,"num_words":1,"start":84.034996,"end":84.534996},{"sentences":[{"text":"kept being declined.","start":84.385,"end":85.605,"sentiment":"negative","sentiment_score":-0.3717704713344574},{"text":"It says insufficient funds.","start":86.43,"end":88.37,"sentiment":"neutral","sentiment_score":-0.33247756212949753}],"sentiment":"negative","sentiment_score":-0.3493173803601946,"channel":0,"num_words":7,"start":84.385,"end":88.37},{"sentences":[{"text":"That means she can pay by intent by email or by how how?","start":88.65,"end":93.71,"sentiment":"neutral","sentiment_score":-0.09044388165840736}],"sentiment":"neutral","sentiment_score":-0.09044388165840736,"channel":1,"num_words":13,"start":88.65,"end":93.71},{"sentences":[{"text":"Over the phone, if you would like, I can help you to process the payment in her behalf because it's really overdue for","start":94.19,"end":101.875,"sentiment":"neutral","sentiment_score":-0.036343195354161056}],"sentiment":"neutral","sentiment_score":-0.036343195354161056,"channel":0,"num_words":23,"start":94.19,"end":101.875},{"sentences":[{"text":"Oh,","start":102.235,"end":102.735,"sentiment":"neutral","sentiment_score":-0.14917147159576416}],"sentiment":"neutral","sentiment_score":-0.14917147159576416,"channel":1,"num_words":1,"start":102.235,"end":102.735},{"sentences":[{"text":"how many days","start":102.335,"end":103.134995,"sentiment":"neutral","sentiment_score":-0.16954475144545236}],"sentiment":"neutral","sentiment_score":-0.16954475144545236,"channel":0,"num_words":3,"start":102.335,"end":103.134995},{"sentences":[{"text":"but but","start":102.875,"end":103.435005,"sentiment":"neutral","sentiment_score":-0.131299190223217}],"sentiment":"neutral","sentiment_score":-0.131299190223217,"channel":1,"num_words":2,"start":102.875,"end":103.435005},{"sentences":[{"text":"now.","start":103.134995,"end":103.634995,"sentiment":"neutral","sentiment_score":-0.15179309248924255}],"sentiment":"neutral","sentiment_score":-0.15179309248924255,"channel":0,"num_words":1,"start":103.134995,"end":103.634995},{"sentences":[{"text":"I'm very sorry.","start":103.435005,"end":104.475006,"sentiment":"neutral","sentiment_score":-0.30282559990882874},{"text":"So just tell me how how can I help to pay this bill?","start":104.475006,"end":110.155,"sentiment":"neutral","sentiment_score":-0.1254800821726139},{"text":"I because she doesn't like to to","start":110.155,"end":112.715004,"sentiment":"neutral","sentiment_score":-0.1861044807093484}],"sentiment":"neutral","sentiment_score":-0.16706301012764807,"channel":1,"num_words":23,"start":103.435005,"end":112.715004},{"sentences":[{"text":"Okay.","start":113.295,"end":113.795,"sentiment":"neutral","sentiment_score":-0.09378039836883544}],"sentiment":"neutral","sentiment_score":-0.09378039836883544,"channel":0,"num_words":1,"start":113.295,"end":113.795},{"sentences":[{"text":"okay.","start":113.995,"end":114.475006,"sentiment":"neutral","sentiment_score":0.012979056686162949},{"text":"Just","start":114.475006,"end":114.795006,"sentiment":"neutral","sentiment_score":0.015311438590288162}],"sentiment":"neutral","sentiment_score":0.014145247638225555,"channel":1,"num_words":2,"start":113.995,"end":114.795006},{"sentences":[{"text":"Alright.","start":114.5,"end":115.0,"sentiment":"neutral","sentiment_score":0.05936065316200256}],"sentiment":"neutral","sentiment_score":0.05936065316200256,"channel":0,"num_words":1,"start":114.5,"end":115.0},{"sentences":[{"text":"help me.","start":114.795006,"end":115.535,"sentiment":"neutral","sentiment_score":0.07953457161784172}],"sentiment":"neutral","sentiment_score":0.07953457161784172,"channel":1,"num_words":2,"start":114.795006,"end":115.535},{"sentences":[{"text":"Sure, sir.","start":116.1,"end":116.66,"sentiment":"neutral","sentiment_score":0.1800217106938362},{"text":"I'll help you out.","start":116.66,"end":117.8,"sentiment":"neutral","sentiment_score":0.3012567609548569},{"text":"So just let me know.","start":118.02,"end":119.22,"sentiment":"neutral","sentiment_score":0.07897399291396141},{"text":"Would you like to use a card or a bank account?","start":119.22,"end":122.52,"sentiment":"neutral","sentiment_score":0.009642071344635704}],"sentiment":"neutral","sentiment_score":0.09390923702581362,"channel":0,"num_words":22,"start":116.1,"end":122.52},{"sentences":[{"text":"Oh, card.","start":123.399994,"end":124.14,"sentiment":"neutral","sentiment_score":-0.008084569592028856}],"sentiment":"neutral","sentiment_score":-0.008084569592028856,"channel":1,"num_words":2,"start":123.399994,"end":124.14},{"sentences":[{"text":"Card.","start":124.82,"end":125.22,"sentiment":"neutral","sentiment_score":-0.0116248382255435}],"sentiment":"neutral","sentiment_score":-0.0116248382255435,"channel":0,"num_words":1,"start":124.82,"end":125.22},{"sentences":[{"text":"I got","start":124.84,"end":125.24,"sentiment":"neutral","sentiment_score":-0.012987847439944744}],"sentiment":"neutral","sentiment_score":-0.012987847439944744,"channel":1,"num_words":2,"start":124.84,"end":125.24},{"sentences":[{"text":"Okay.","start":125.22,"end":125.72,"sentiment":"neutral","sentiment_score":-0.007853187620639801}],"sentiment":"neutral","sentiment_score":-0.007853187620639801,"channel":0,"num_words":1,"start":125.22,"end":125.72},{"sentences":[{"text":"to eat her card.","start":125.24,"end":126.28,"sentiment":"neutral","sentiment_score":0.0069195330142974845},{"text":"Yeah.","start":126.28,"end":126.68,"sentiment":"neutral","sentiment_score":0.0944669395685196},{"text":"Yeah.","start":126.68,"end":127.18,"sentiment":"neutral","sentiment_score":0.11582615971565248}],"sentiment":"neutral","sentiment_score":0.039661871890227005,"channel":1,"num_words":6,"start":125.24,"end":127.18},{"sentences":[{"text":"Sure.","start":127.495,"end":127.655,"sentiment":"neutral","sentiment_score":0.1130666732788086},{"text":"Is this a Visa or a Mastercard?","start":127.655,"end":130.075,"sentiment":"neutral","sentiment_score":0.06307967432907649}],"sentiment":"neutral","sentiment_score":0.069328049197793,"channel":0,"num_words":8,"start":127.495,"end":130.075},{"sentences":[{"text":"Visa card.","start":131.24501,"end":132.30501,"sentiment":"neutral","sentiment_score":0.03298312984406948}],"sentiment":"neutral","sentiment_score":0.03298312984406948,"channel":1,"num_words":2,"start":131.24501,"end":132.30501},{"sentences":[{"text":"A Visa.","start":132.295,"end":132.935,"sentiment":"neutral","sentiment_score":0.0704268179833889},{"text":"Okay.","start":132.935,"end":133.255,"sentiment":"neutral","sentiment_score":0.15768487751483917},{"text":"Sure.","start":133.255,"end":133.735,"sentiment":"neutral","sentiment_score":0.2311024963855743},{"text":"I'll go ahead and help you to do the payment while I have you","start":133.735,"end":136.855,"sentiment":"neutral","sentiment_score":0.23468317836523056}],"sentiment":"neutral","sentiment_score":0.21195586149891218,"channel":0,"num_words":18,"start":132.295,"end":136.855},{"sentences":[{"text":"Yeah.","start":136.76501,"end":137.085,"sentiment":"neutral","sentiment_score":0.08255608379840851}],"sentiment":"neutral","sentiment_score":0.08255608379840851,"channel":1,"num_words":1,"start":136.76501,"end":137.085},{"sentences":[{"text":"on the","start":136.855,"end":137.175,"sentiment":"neutral","sentiment_score":0.05552562139928341}],"sentiment":"neutral","sentiment_score":0.05552562139928341,"channel":0,"num_words":2,"start":136.855,"end":137.175},{"sentences":[{"text":"Yeah.","start":137.085,"end":137.585,"sentiment":"neutral","sentiment_score":0.04966212436556816}],"sentiment":"neutral","sentiment_score":0.04966212436556816,"channel":1,"num_words":1,"start":137.085,"end":137.585},{"sentences":[{"text":"line.","start":137.175,"end":137.575,"sentiment":"neutral","sentiment_score":0.058003660291433334},{"text":"Okay?","start":137.575,"end":138.075,"sentiment":"neutral","sentiment_score":0.05671606957912445}],"sentiment":"neutral","sentiment_score":0.05735986493527889,"channel":0,"num_words":2,"start":137.175,"end":138.075},{"sentences":[{"text":"Yes.","start":137.645,"end":138.145,"sentiment":"neutral","sentiment_score":0.1015360876917839},{"text":"Okay.","start":138.205,"end":138.68501,"sentiment":"neutral","sentiment_score":0.11200976371765135},{"text":"Alright.","start":138.68501,"end":139.18501,"sentiment":"neutral","sentiment_score":0.1574423611164093}],"sentiment":"neutral","sentiment_score":0.12366273750861485,"channel":1,"num_words":3,"start":137.645,"end":139.18501},{"sentences":[{"text":"Just one moment.","start":140.05501,"end":141.015,"sentiment":"neutral","sentiment_score":0.1283013125260671},{"text":"I'll just need to wait for the page where we can put in the details so we can","start":141.015,"end":146.09,"sentiment":"neutral","sentiment_score":0.08800794391168489}],"sentiment":"neutral","sentiment_score":0.0937641394280252,"channel":0,"num_words":21,"start":140.05501,"end":146.09},{"sentences":[{"text":"Mhmm.","start":146.04,"end":146.54,"sentiment":"neutral","sentiment_score":0.06587168574333191}],"sentiment":"neutral","sentiment_score":0.06587168574333191,"channel":1,"num_words":1,"start":146.04,"end":146.54},{"sentences":[{"text":"proceed with the payment.","start":146.09,"end":147.31,"sentiment":"neutral","sentiment_score":0.087439876049757}],"sentiment":"neutral","sentiment_score":0.087439876049757,"channel":0,"num_words":4,"start":146.09,"end":147.31},{"sentences":[{"text":"Okay.","start":147.87999,"end":148.2,"sentiment":"neutral","sentiment_score":0.058181364089250565},{"text":"K.","start":148.2,"end":148.7,"sentiment":"neutral","sentiment_score":0.04718059301376343}],"sentiment":"neutral","sentiment_score":0.052680978551506996,"channel":1,"num_words":2,"start":147.87999,"end":148.7},{"sentences":[{"text":"Alright.","start":148.89,"end":149.37,"sentiment":"neutral","sentiment_score":0.096500962972641},{"text":"Sure.","start":149.37,"end":149.68999,"sentiment":"neutral","sentiment_score":0.07426736503839493},{"text":"May I have the card number, please?","start":149.68999,"end":151.70999,"sentiment":"neutral","sentiment_score":0.05043928059084075}],"sentiment":"neutral","sentiment_score":0.058204810238546796,"channel":0,"num_words":9,"start":148.89,"end":151.70999},{"sentences":[{"text":"Card number.","start":152.28,"end":153.18,"sentiment":"neutral","sentiment_score":0.005787298548966646},{"text":"Let me let me look for okay.","start":153.4,"end":156.29999,"sentiment":"neutral","sentiment_score":0.014227105570690972},{"text":"42","start":156.44,"end":159.545,"sentiment":"neutral","sentiment_score":0.011840928345918655}],"sentiment":"neutral","sentiment_score":0.012300526443868875,"channel":1,"num_words":10,"start":152.28,"end":159.545},{"sentences":[{"text":"Mhmm.","start":160.645,"end":161.145,"sentiment":"neutral","sentiment_score":0.010554680600762367}],"sentiment":"neutral","sentiment_score":0.010554680600762367,"channel":0,"num_words":1,"start":160.645,"end":161.145},{"sentences":[{"text":"3","start":161.605,"end":162.105,"sentiment":"neutral","sentiment_score":0.0044507915154099464}],"sentiment":"neutral","sentiment_score":0.0044507915154099464,"channel":1,"num_words":1,"start":161.605,"end":162.105},{"sentences":[{"text":"Mhmm.","start":163.045,"end":163.545,"sentiment":"neutral","sentiment_score":0.007702243514358997}],"sentiment":"neutral","sentiment_score":0.007702243514358997,"channel":0,"num_words":1,"start":163.045,"end":163.545},{"sentences":[{"text":"9","start":164.005,"end":164.505,"sentiment":"neutral","sentiment_score":0.008225325495004654}],"sentiment":"neutral","sentiment_score":0.008225325495004654,"channel":1,"num_words":1,"start":164.005,"end":164.505},{"sentences":[{"text":"Mhmm.","start":165.365,"end":165.865,"sentiment":"neutral","sentiment_score":0.009055309928953648}],"sentiment":"neutral","sentiment_score":0.009055309928953648,"channel":0,"num_words":1,"start":165.365,"end":165.865},{"sentences":[{"text":"53005289.","start":166.325,"end":175.76001,"sentiment":"neutral","sentiment_score":0.011390860192477705}],"sentiment":"neutral","sentiment_score":0.011390860192477705,"channel":1,"num_words":1,"start":166.325,"end":175.76001},{"sentences":[{"text":"Okay.","start":176.65001,"end":177.15001,"sentiment":"neutral","sentiment_score":0.022625617682933807},{"text":"Let me read","start":177.29001,"end":177.85,"sentiment":"neutral","sentiment_score":0.016064556315541267}],"sentiment":"neutral","sentiment_score":0.017704821657389402,"channel":0,"num_words":4,"start":176.65001,"end":177.85},{"sentences":[{"text":"One","start":177.82,"end":178.32,"sentiment":"neutral","sentiment_score":0.003914462402462959}],"sentiment":"neutral","sentiment_score":0.003914462402462959,"channel":1,"num_words":1,"start":177.82,"end":178.32},{"sentences":[{"text":"back, please.","start":177.85,"end":178.59,"sentiment":"neutral","sentiment_score":0.01394074922427535}],"sentiment":"neutral","sentiment_score":0.01394074922427535,"channel":0,"num_words":2,"start":177.85,"end":178.59},{"sentences":[{"text":"1737.","start":179.90001,"end":181.6,"sentiment":"neutral","sentiment_score":0.025913279503583908}],"sentiment":"neutral","sentiment_score":0.025913279503583908,"channel":1,"num_words":1,"start":179.90001,"end":181.6},{"sentences":[{"text":"Okay.","start":182.01001,"end":182.49,"sentiment":"neutral","sentiment_score":0.1246289610862732},{"text":"Thank you.","start":182.49,"end":183.31,"sentiment":"neutral","sentiment_score":0.2681708037853241}],"sentiment":"neutral","sentiment_score":0.22032352288564047,"channel":0,"num_words":3,"start":182.01001,"end":183.31},{"sentences":[{"text":"1737.","start":183.02,"end":184.46,"sentiment":"neutral","sentiment_score":0.10514479130506516},{"text":"Yes.","start":184.46,"end":184.86,"sentiment":"neutral","sentiment_score":0.1228991001844406},{"text":"That's alright.","start":184.86,"end":185.68001,"sentiment":"neutral","sentiment_score":0.13030876219272614}],"sentiment":"neutral","sentiment_score":0.12216535396873951,"channel":1,"num_words":4,"start":183.02,"end":185.68001},{"sentences":[{"text":"4239530052891737.","start":186.18501,"end":193.485,"sentiment":"neutral","sentiment_score":0.10577719658613204}],"sentiment":"neutral","sentiment_score":0.10577719658613204,"channel":0,"num_words":1,"start":186.18501,"end":193.485},{"sentences":[{"text":"That's right.","start":193.955,"end":194.775,"sentiment":"neutral","sentiment_score":0.19436117261648178}],"sentiment":"neutral","sentiment_score":0.19436117261648178,"channel":1,"num_words":2,"start":193.955,"end":194.775},{"sentences":[{"text":"Alright.","start":195.065,"end":195.545,"sentiment":"neutral","sentiment_score":0.23408588767051697},{"text":"Thank you.","start":195.545,"end":196.265,"sentiment":"neutral","sentiment_score":0.2551116645336151},{"text":"The expiry date, please?","start":196.265,"end":198.365,"sentiment":"neutral","sentiment_score":0.040205495432019234},{"text":"The expiration date, please?","start":207.73,"end":209.51,"sentiment":"neutral","sentiment_score":-0.001940933987498283}],"sentiment":"neutral","sentiment_score":0.08157886022871191,"channel":0,"num_words":11,"start":195.065,"end":209.51},{"sentences":[{"text":"10/27.","start":211.01001,"end":212.31,"sentiment":"neutral","sentiment_score":0.014618704095482826}],"sentiment":"neutral","sentiment_score":0.014618704095482826,"channel":1,"num_words":1,"start":211.01001,"end":212.31},{"sentences":[{"text":"Okay.","start":213.01,"end":213.51,"sentiment":"neutral","sentiment_score":0.08586620539426804},{"text":"Thank you.","start":213.57,"end":214.13,"sentiment":"neutral","sentiment_score":0.2209981754422188},{"text":"Let me put here 10/27.","start":214.13,"end":217.03,"sentiment":"neutral","sentiment_score":0.10297286808490753}],"sentiment":"neutral","sentiment_score":0.1303408620879054,"channel":0,"num_words":8,"start":213.01,"end":217.03},{"sentences":[{"text":"Mhmm.","start":217.675,"end":218.175,"sentiment":"neutral","sentiment_score":0.03935521841049194}],"sentiment":"neutral","sentiment_score":0.03935521841049194,"channel":1,"num_words":1,"start":217.675,"end":218.175},{"sentences":[{"text":"Okay.","start":218.98499,"end":219.385,"sentiment":"neutral","sentiment_score":0.030429262667894363},{"text":"And the CVV code, please?","start":219.385,"end":221.22499,"sentiment":"neutral","sentiment_score":0.02589988522231579},{"text":"The three digits code?","start":221.22499,"end":222.685,"sentiment":"neutral","sentiment_score":0.019270829390734434}],"sentiment":"neutral","sentiment_score":0.023701200634241103,"channel":0,"num_words":10,"start":218.98499,"end":222.685},{"sentences":[{"text":"701.","start":223.115,"end":224.815,"sentiment":"neutral","sentiment_score":0.014146069064736366},{"text":"The","start":225.24,"end":225.74,"sentiment":"neutral","sentiment_score":0.01523418165743351}],"sentiment":"neutral","sentiment_score":0.014690125361084938,"channel":1,"num_words":2,"start":223.115,"end":225.74},{"sentences":[{"text":"701.","start":225.625,"end":226.58499,"sentiment":"neutral","sentiment_score":0.014124741777777672},{"text":"And the name as it appears on her card, please?","start":226.58499,"end":229.165,"sentiment":"neutral","sentiment_score":0.03079597223550081},{"text":"It's the same.","start":229.22499,"end":229.94499,"sentiment":"neutral","sentiment_score":0.03523155984779199},{"text":"Paulette?","start":229.94499,"end":230.44499,"sentiment":"neutral","sentiment_score":0.03106161765754223}],"sentiment":"neutral","sentiment_score":0.0305893840889136,"channel":0,"num_words":15,"start":225.625,"end":230.44499},{"sentences":[{"text":"next 48.","start":230.12001,"end":232.06,"sentiment":"neutral","sentiment_score":0.01944947149604559}],"sentiment":"neutral","sentiment_score":0.01944947149604559,"channel":1,"num_words":2,"start":230.12001,"end":232.06},{"sentences":[{"text":"Okay.","start":233.48001,"end":233.88,"sentiment":"neutral","sentiment_score":0.05520704388618469}],"sentiment":"neutral","sentiment_score":0.05520704388618469,"channel":0,"num_words":1,"start":233.48001,"end":233.88},{"sentences":[{"text":"9","start":233.8,"end":234.3,"sentiment":"neutral","sentiment_score":0.08817055076360703}],"sentiment":"neutral","sentiment_score":0.08817055076360703,"channel":1,"num_words":1,"start":233.8,"end":234.3},{"sentences":[{"text":"Thank you.","start":233.88,"end":234.62001,"sentiment":"neutral","sentiment_score":0.2836255133152008}],"sentiment":"neutral","sentiment_score":0.2836255133152008,"channel":0,"num_words":2,"start":233.88,"end":234.62001},{"sentences":[{"text":"okay.","start":235.0,"end":235.40001,"sentiment":"neutral","sentiment_score":0.16896460950374603},{"text":"Alright.","start":235.40001,"end":235.90001,"sentiment":"neutral","sentiment_score":0.15169957280158997}],"sentiment":"neutral","sentiment_score":0.160332091152668,"channel":1,"num_words":2,"start":235.0,"end":235.90001},{"sentences":[{"text":"One moment.","start":236.76001,"end":237.40001,"sentiment":"neutral","sentiment_score":0.09440406784415246},{"text":"Okay?","start":237.40001,"end":237.88,"sentiment":"neutral","sentiment_score":0.07083402574062347},{"text":"And would you like me to set up this as a direct debit so we","start":237.88,"end":242.28,"sentiment":"neutral","sentiment_score":0.08852080677946408}],"sentiment":"neutral","sentiment_score":0.08819190350671609,"channel":0,"num_words":18,"start":236.76001,"end":242.28},{"sentences":[{"text":"Yes.","start":242.245,"end":242.745,"sentiment":"neutral","sentiment_score":0.020547958090901375}],"sentiment":"neutral","sentiment_score":0.020547958090901375,"channel":1,"num_words":1,"start":242.245,"end":242.745},{"sentences":[{"text":"will need","start":242.28,"end":243.16,"sentiment":"neutral","sentiment_score":-0.02851906046271324}],"sentiment":"neutral","sentiment_score":-0.02851906046271324,"channel":0,"num_words":2,"start":242.28,"end":243.16},{"sentences":[{"text":"Please","start":242.805,"end":243.305,"sentiment":"neutral","sentiment_score":-0.17215467989444733}],"sentiment":"neutral","sentiment_score":-0.17215467989444733,"channel":1,"num_words":1,"start":242.805,"end":243.305},{"sentences":[{"text":"not to","start":243.16,"end":243.825,"sentiment":"neutral","sentiment_score":-0.14953431487083435}],"sentiment":"neutral","sentiment_score":-0.14953431487083435,"channel":0,"num_words":2,"start":243.16,"end":243.825},{"sentences":[{"text":"set it up.","start":243.525,"end":244.425,"sentiment":"neutral","sentiment_score":-0.1627386212348938},{"text":"Yeah.","start":244.565,"end":245.065,"sentiment":"neutral","sentiment_score":0.050338611006736755}],"sentiment":"neutral","sentiment_score":-0.10946931317448616,"channel":1,"num_words":4,"start":243.525,"end":245.065},{"sentences":[{"text":"okay.","start":245.185,"end":245.665,"sentiment":"neutral","sentiment_score":0.12977592647075653},{"text":"Sure.","start":245.665,"end":245.905,"sentiment":"neutral","sentiment_score":0.17723354697227478},{"text":"Sure.","start":245.905,"end":246.405,"sentiment":"neutral","sentiment_score":0.20950081944465637},{"text":"That way, we don't need to do this again and again on a monthly basis.","start":246.625,"end":251.125,"sentiment":"neutral","sentiment_score":0.16988178888956706}],"sentiment":"neutral","sentiment_score":0.17026317367951074,"channel":0,"num_words":18,"start":245.185,"end":251.125},{"sentences":[{"text":"Yes.","start":251.685,"end":252.12,"sentiment":"neutral","sentiment_score":0.14735737442970276},{"text":"Yes.","start":252.28,"end":252.78,"sentiment":"neutral","sentiment_score":0.1154804825782776}],"sentiment":"neutral","sentiment_score":0.13141892850399017,"channel":1,"num_words":2,"start":251.685,"end":252.78},{"sentences":[{"text":"Okay.","start":253.105,"end":253.605,"sentiment":"neutral","sentiment_score":0.06794047355651855},{"text":"Expiration, 10/27.","start":253.825,"end":255.745,"sentiment":"neutral","sentiment_score":0.036307113245129585},{"text":"Security code, 701.","start":255.745,"end":257.94,"sentiment":"neutral","sentiment_score":0.02974129095673561},{"text":"K.","start":259.38,"end":259.7,"sentiment":"neutral","sentiment_score":0.04697025939822197},{"text":"And then please be advised the amount that we are processing today is $76.46","start":259.7,"end":265.7,"sentiment":"neutral","sentiment_score":0.05219799147120544}],"sentiment":"neutral","sentiment_score":0.04797717680533727,"channel":0,"num_words":21,"start":253.105,"end":265.7},{"sentences":[{"text":"Mhmm.","start":265.63998,"end":266.13998,"sentiment":"neutral","sentiment_score":0.05361918732523918}],"sentiment":"neutral","sentiment_score":0.05361918732523918,"channel":1,"num_words":1,"start":265.63998,"end":266.13998},{"sentences":[{"text":"cents.","start":265.7,"end":266.1,"sentiment":"neutral","sentiment_score":0.055682163685560226},{"text":"And after this,","start":266.1,"end":267.24,"sentiment":"neutral","sentiment_score":0.05048095683256785}],"sentiment":"neutral","sentiment_score":0.051781258545815945,"channel":0,"num_words":4,"start":265.7,"end":267.24},{"sentences":[{"text":"Mhmm.","start":266.95502,"end":267.45502,"sentiment":"neutral","sentiment_score":0.056004248559474945}],"sentiment":"neutral","sentiment_score":0.056004248559474945,"channel":1,"num_words":1,"start":266.95502,"end":267.45502},{"sentences":[{"text":"she will","start":267.54,"end":267.94,"sentiment":"neutral","sentiment_score":0.08159372210502625}],"sentiment":"neutral","sentiment_score":0.08159372210502625,"channel":0,"num_words":2,"start":267.54,"end":267.94},{"sentences":[{"text":"Mhmm.","start":267.835,"end":268.335,"sentiment":"neutral","sentiment_score":0.07081076502799988}],"sentiment":"neutral","sentiment_score":0.07081076502799988,"channel":1,"num_words":1,"start":267.835,"end":268.335},{"sentences":[{"text":"be getting an official payment receipt sent to her email address.","start":267.94,"end":272.76,"sentiment":"neutral","sentiment_score":0.1169881976463578},{"text":"So it's almost","start":273.06,"end":274.765,"sentiment":"neutral","sentiment_score":0.0869131088256836}],"sentiment":"neutral","sentiment_score":0.11054353575621333,"channel":0,"num_words":14,"start":267.94,"end":274.765},{"sentences":[{"text":"Oh, okay.","start":274.315,"end":275.055,"sentiment":"neutral","sentiment_score":0.1352529674768448}],"sentiment":"neutral","sentiment_score":0.1352529674768448,"channel":1,"num_words":2,"start":274.315,"end":275.055},{"sentences":[{"text":"done here.","start":274.765,"end":275.58502,"sentiment":"neutral","sentiment_score":0.12862537056207657},{"text":"Alright.","start":276.845,"end":277.325,"sentiment":"neutral","sentiment_score":0.1203221008181572}],"sentiment":"neutral","sentiment_score":0.1258576139807701,"channel":0,"num_words":3,"start":274.765,"end":277.325},{"sentences":[{"text":"Yeah.","start":277.115,"end":277.615,"sentiment":"neutral","sentiment_score":0.04204743728041649}],"sentiment":"neutral","sentiment_score":0.04204743728041649,"channel":1,"num_words":1,"start":277.115,"end":277.615},{"sentences":[{"text":"So to the phone number that you're using ends in 8606,","start":277.325,"end":281.745,"sentiment":"neutral","sentiment_score":0.019169791432266884}],"sentiment":"neutral","sentiment_score":0.019169791432266884,"channel":0,"num_words":11,"start":277.325,"end":281.745},{"sentences":[{"text":"Yes.","start":282.1,"end":282.42,"sentiment":"neutral","sentiment_score":0.08912478387355804}],"sentiment":"neutral","sentiment_score":0.08912478387355804,"channel":1,"num_words":1,"start":282.1,"end":282.42},{"sentences":[{"text":"you will","start":282.125,"end":282.52502,"sentiment":"neutral","sentiment_score":0.08747868984937668}],"sentiment":"neutral","sentiment_score":0.08747868984937668,"channel":0,"num_words":2,"start":282.125,"end":282.52502},{"sentences":[{"text":"That's","start":282.42,"end":282.74002,"sentiment":"neutral","sentiment_score":0.18024006485939023}],"sentiment":"neutral","sentiment_score":0.18024006485939023,"channel":1,"num_words":1,"start":282.42,"end":282.74002},{"sentences":[{"text":"be","start":282.52502,"end":282.845,"sentiment":"neutral","sentiment_score":0.21316206455230713}],"sentiment":"neutral","sentiment_score":0.21316206455230713,"channel":0,"num_words":1,"start":282.52502,"end":282.845},{"sentences":[{"text":"correct.","start":282.74002,"end":283.24002,"sentiment":"neutral","sentiment_score":0.17771747708320618}],"sentiment":"neutral","sentiment_score":0.17771747708320618,"channel":1,"num_words":1,"start":282.74002,"end":283.24002},{"sentences":[{"text":"receiving a text message.","start":282.845,"end":284.785,"sentiment":"neutral","sentiment_score":0.06850327458232641},{"text":"Please check","start":285.165,"end":285.885,"sentiment":"neutral","sentiment_score":0.03192451409995556}],"sentiment":"neutral","sentiment_score":0.056310354421536125,"channel":0,"num_words":6,"start":282.845,"end":285.885},{"sentences":[{"text":"Mhmm.","start":285.62003,"end":286.12003,"sentiment":"neutral","sentiment_score":0.0360896922647953}],"sentiment":"neutral","sentiment_score":0.0360896922647953,"channel":1,"num_words":1,"start":285.62003,"end":286.12003},{"sentences":[{"text":"right now, and then you have to read the code so I can enter on the system and authorize your payment.","start":285.885,"end":292.83002,"sentiment":"neutral","sentiment_score":0.05258374102413654}],"sentiment":"neutral","sentiment_score":0.05258374102413654,"channel":0,"num_words":21,"start":285.885,"end":292.83002},{"sentences":[{"text":"Okay.","start":293.54,"end":294.04,"sentiment":"neutral","sentiment_score":0.07153742015361786},{"text":"Alright.","start":294.26,"end":294.76,"sentiment":"neutral","sentiment_score":0.09069230407476424},{"text":"Okay.","start":313.0,"end":313.48,"sentiment":"neutral","sentiment_score":0.06393216550350189},{"text":"It's","start":313.48,"end":313.98,"sentiment":"neutral","sentiment_score":0.0665796622633934}],"sentiment":"neutral","sentiment_score":0.07318538799881935,"channel":1,"num_words":4,"start":293.54,"end":313.98},{"sentences":[{"text":"Mhmm.","start":315.335,"end":315.81,"sentiment":"neutral","sentiment_score":0.05543909966945648}],"sentiment":"neutral","sentiment_score":0.05543909966945648,"channel":0,"num_words":1,"start":315.335,"end":315.81},{"sentences":[{"text":"it's 6 85","start":315.64,"end":319.1,"sentiment":"neutral","sentiment_score":0.041554433604081474}],"sentiment":"neutral","sentiment_score":0.041554433604081474,"channel":1,"num_words":3,"start":315.64,"end":319.1},{"sentences":[{"text":"Mhmm.","start":318.93,"end":319.43,"sentiment":"neutral","sentiment_score":0.044448480010032654}],"sentiment":"neutral","sentiment_score":0.044448480010032654,"channel":0,"num_words":1,"start":318.93,"end":319.43},{"sentences":[{"text":"17079.","start":319.56,"end":323.02002,"sentiment":"neutral","sentiment_score":0.05013322830200195}],"sentiment":"neutral","sentiment_score":0.05013322830200195,"channel":1,"num_words":1,"start":319.56,"end":323.02002},{"sentences":[{"text":"Thank you.","start":324.45,"end":325.16998,"sentiment":"neutral","sentiment_score":0.28534363210201263},{"text":"6851709.","start":325.16998,"end":328.31,"sentiment":"neutral","sentiment_score":0.08752135932445526}],"sentiment":"neutral","sentiment_score":0.2194028745094935,"channel":0,"num_words":3,"start":324.45,"end":328.31},{"sentences":[{"text":"Yes.","start":328.975,"end":329.475,"sentiment":"neutral","sentiment_score":0.05212128907442093}],"sentiment":"neutral","sentiment_score":0.05212128907442093,"channel":1,"num_words":1,"start":328.975,"end":329.475},{"sentences":[{"text":"Okay.","start":330.45,"end":330.95,"sentiment":"neutral","sentiment_score":0.0360734798014164},{"text":"24 it should be eight characters.","start":333.425,"end":335.685,"sentiment":"neutral","sentiment_score":0.03878456105788549},{"text":"Can you double check, please?","start":335.825,"end":337.26498,"sentiment":"neutral","sentiment_score":0.03314077742397785},{"text":"The code should","start":337.26498,"end":337.985,"sentiment":"neutral","sentiment_score":0.01479195865492026}],"sentiment":"neutral","sentiment_score":0.031924040615558626,"channel":0,"num_words":15,"start":330.45,"end":337.985},{"sentences":[{"text":"Okay.","start":337.775,"end":338.255,"sentiment":"neutral","sentiment_score":0.011187446303665638}],"sentiment":"neutral","sentiment_score":0.011187446303665638,"channel":1,"num_words":1,"start":337.775,"end":338.255},{"sentences":[{"text":"be 8","start":337.985,"end":338.465,"sentiment":"neutral","sentiment_score":0.011046752333641052}],"sentiment":"neutral","sentiment_score":0.011046752333641052,"channel":0,"num_words":2,"start":337.985,"end":338.465},{"sentences":[{"text":"It's","start":338.255,"end":338.755,"sentiment":"neutral","sentiment_score":0.01525579672306776}],"sentiment":"neutral","sentiment_score":0.01525579672306776,"channel":1,"num_words":1,"start":338.255,"end":338.755},{"sentences":[{"text":"digits.","start":338.465,"end":338.965,"sentiment":"neutral","sentiment_score":0.01906169019639492}],"sentiment":"neutral","sentiment_score":0.01906169019639492,"channel":0,"num_words":1,"start":338.465,"end":338.965},{"sentences":[{"text":"685","start":338.975,"end":342.07,"sentiment":"neutral","sentiment_score":0.008174367249011993}],"sentiment":"neutral","sentiment_score":0.008174367249011993,"channel":1,"num_words":1,"start":338.975,"end":342.07},{"sentences":[{"text":"Mhmm.","start":341.745,"end":342.245,"sentiment":"neutral","sentiment_score":0.011007996276021004}],"sentiment":"neutral","sentiment_score":0.011007996276021004,"channel":0,"num_words":1,"start":341.745,"end":342.245},{"sentences":[{"text":"1","start":342.69,"end":343.19,"sentiment":"neutral","sentiment_score":0.005969693884253502}],"sentiment":"neutral","sentiment_score":0.005969693884253502,"channel":1,"num_words":1,"start":342.69,"end":343.19},{"sentences":[{"text":"Mhmm.","start":343.185,"end":343.685,"sentiment":"neutral","sentiment_score":0.011645167134702206}],"sentiment":"neutral","sentiment_score":0.011645167134702206,"channel":0,"num_words":1,"start":343.185,"end":343.685},{"sentences":[{"text":"7079.","start":343.81,"end":347.11002,"sentiment":"neutral","sentiment_score":0.01888645440340042}],"sentiment":"neutral","sentiment_score":0.01888645440340042,"channel":1,"num_words":1,"start":343.81,"end":347.11002},{"sentences":[{"text":"Okay.","start":347.75998,"end":348.25998,"sentiment":"neutral","sentiment_score":0.16434216499328613},{"text":"Perfect.","start":348.32,"end":348.82,"sentiment":"positive","sentiment_score":0.4938861131668091},{"text":"Thank you.","start":348.88,"end":349.52,"sentiment":"positive","sentiment_score":0.5469289720058441},{"text":"Let me submit it.","start":349.52,"end":350.82,"sentiment":"neutral","sentiment_score":0.30477600544691086},{"text":"And may I have your good name, please?","start":351.52,"end":353.53998,"sentiment":"neutral","sentiment_score":0.12194111477583647}],"sentiment":"neutral","sentiment_score":0.2466699476353824,"channel":0,"num_words":16,"start":347.75998,"end":353.53998},{"sentences":[{"text":"Pardon?","start":354.625,"end":355.125,"sentiment":"neutral","sentiment_score":-0.009391529485583304}],"sentiment":"neutral","sentiment_score":-0.009391529485583304,"channel":1,"num_words":1,"start":354.625,"end":355.125},{"sentences":[{"text":"May may I know your full name?","start":356.24,"end":358.24,"sentiment":"neutral","sentiment_score":0.015153941565326281},{"text":"I'm sorry.","start":358.24,"end":358.72,"sentiment":"neutral","sentiment_score":-0.03704440500587225},{"text":"Your good name, your first name?","start":358.72,"end":360.375,"sentiment":"neutral","sentiment_score":0.019325304155548412}],"sentiment":"neutral","sentiment_score":0.009862707058588664,"channel":0,"num_words":15,"start":356.24,"end":360.375},{"sentences":[{"text":"Paulette.","start":362.14502,"end":362.64502,"sentiment":"neutral","sentiment_score":0.010468795895576475},{"text":"I'm sorry.","start":362.945,"end":363.685,"sentiment":"neutral","sentiment_score":-0.04437877889722586}],"sentiment":"neutral","sentiment_score":-0.026096253966291744,"channel":1,"num_words":3,"start":362.14502,"end":363.685},{"sentences":[{"text":"Okay.","start":364.935,"end":365.415,"sentiment":"neutral","sentiment_score":0.08888237178325653},{"text":"So there we go.","start":365.415,"end":366.775,"sentiment":"neutral","sentiment_score":0.17245326191186905},{"text":"The payment has been successfully processed.","start":366.775,"end":368.935,"sentiment":"positive","sentiment_score":0.38229729731877643},{"text":"And then after this, I will just set up the direct debit for her.","start":368.935,"end":373.115,"sentiment":"neutral","sentiment_score":0.21016217236007964},{"text":"Then","start":373.28,"end":373.6,"sentiment":"neutral","sentiment_score":0.12137116491794586}],"sentiment":"neutral","sentiment_score":0.2360046454347097,"channel":0,"num_words":26,"start":364.935,"end":373.6},{"sentences":[{"text":"Yeah.","start":373.6,"end":374.1,"sentiment":"neutral","sentiment_score":0.15377768874168396}],"sentiment":"neutral","sentiment_score":0.15377768874168396,"channel":1,"num_words":1,"start":373.6,"end":374.1},{"sentences":[{"text":"we will just send the details to her email for her reference.","start":373.6,"end":377.54,"sentiment":"neutral","sentiment_score":0.11942500124375026},{"text":"Alright?","start":377.6,"end":378.1,"sentiment":"neutral","sentiment_score":0.09011360257863998}],"sentiment":"neutral","sentiment_score":0.117170278269511,"channel":0,"num_words":13,"start":373.6,"end":378.1},{"sentences":[{"text":"Alright.","start":378.08,"end":378.58,"sentiment":"neutral","sentiment_score":0.0968962162733078},{"text":"Okay.","start":378.8,"end":379.3,"sentiment":"neutral","sentiment_score":0.07371395081281662},{"text":"Maybe","start":380.335,"end":380.735,"sentiment":"neutral","sentiment_score":0.06333383917808533}],"sentiment":"neutral","sentiment_score":0.07798133542140324,"channel":1,"num_words":3,"start":378.08,"end":380.735},{"sentences":[{"text":"Alright.","start":380.40002,"end":380.90002,"sentiment":"neutral","sentiment_score":0.0697602778673172}],"sentiment":"neutral","sentiment_score":0.0697602778673172,"channel":0,"num_words":1,"start":380.40002,"end":380.90002},{"sentences":[{"text":"in the past, I will join for my for she she","start":380.735,"end":384.97498,"sentiment":"neutral","sentiment_score":0.059762821956114334}],"sentiment":"neutral","sentiment_score":0.059762821956114334,"channel":1,"num_words":11,"start":380.735,"end":384.97498},{"sentences":[{"text":"Airtel.","start":384.88,"end":385.38,"sentiment":"neutral","sentiment_score":0.07069490849971771}],"sentiment":"neutral","sentiment_score":0.07069490849971771,"channel":0,"num_words":1,"start":384.88,"end":385.38},{"sentences":[{"text":"would like to join for her phone too for","start":384.97498,"end":388.995,"sentiment":"neutral","sentiment_score":0.06566544373830159}],"sentiment":"neutral","sentiment_score":0.06566544373830159,"channel":1,"num_words":9,"start":384.97498,"end":388.995},{"sentences":[{"text":"Oh,","start":389.38498,"end":389.705,"sentiment":"neutral","sentiment_score":0.031766705214977264}],"sentiment":"neutral","sentiment_score":0.031766705214977264,"channel":0,"num_words":1,"start":389.38498,"end":389.705},{"sentences":[{"text":"monthly.","start":389.615,"end":390.115,"sentiment":"neutral","sentiment_score":0.03298373147845268}],"sentiment":"neutral","sentiment_score":0.03298373147845268,"channel":1,"num_words":1,"start":389.615,"end":390.115},{"sentences":[{"text":"okay.","start":389.705,"end":390.025,"sentiment":"neutral","sentiment_score":0.0661892518401146},{"text":"Sure.","start":390.025,"end":390.525,"sentiment":"neutral","sentiment_score":0.07272570580244064}],"sentiment":"neutral","sentiment_score":0.06945747882127762,"channel":0,"num_words":2,"start":389.705,"end":390.525},{"sentences":[{"text":"Yeah.","start":391.29498,"end":391.615,"sentiment":"neutral","sentiment_score":0.06278820335865021}],"sentiment":"neutral","sentiment_score":0.06278820335865021,"channel":1,"num_words":1,"start":391.29498,"end":391.615},{"sentences":[{"text":"Yeah.","start":391.54498,"end":391.94498,"sentiment":"neutral","sentiment_score":0.05896040052175522}],"sentiment":"neutral","sentiment_score":0.05896040052175522,"channel":0,"num_words":1,"start":391.54498,"end":391.94498},{"sentences":[{"text":"But","start":391.615,"end":392.09497,"sentiment":"neutral","sentiment_score":0.04159091413021088}],"sentiment":"neutral","sentiment_score":0.04159091413021088,"channel":1,"num_words":1,"start":391.615,"end":392.09497},{"sentences":[{"text":"We","start":391.94498,"end":392.26498,"sentiment":"neutral","sentiment_score":0.0383782759308815}],"sentiment":"neutral","sentiment_score":0.0383782759308815,"channel":0,"num_words":1,"start":391.94498,"end":392.26498},{"sentences":[{"text":"when","start":392.09497,"end":392.335,"sentiment":"neutral","sentiment_score":0.03464794158935547}],"sentiment":"neutral","sentiment_score":0.03464794158935547,"channel":1,"num_words":1,"start":392.09497,"end":392.335},{"sentences":[{"text":"do","start":392.26498,"end":392.50497,"sentiment":"neutral","sentiment_score":0.02743353694677353}],"sentiment":"neutral","sentiment_score":0.02743353694677353,"channel":0,"num_words":1,"start":392.26498,"end":392.50497},{"sentences":[{"text":"she came,","start":392.335,"end":392.81497,"sentiment":"neutral","sentiment_score":0.05050282180309296}],"sentiment":"neutral","sentiment_score":0.05050282180309296,"channel":1,"num_words":2,"start":392.335,"end":392.81497},{"sentences":[{"text":"offer","start":392.50497,"end":393.00497,"sentiment":"neutral","sentiment_score":0.05933953076601029}],"sentiment":"neutral","sentiment_score":0.05933953076601029,"channel":0,"num_words":1,"start":392.50497,"end":393.00497},{"sentences":[{"text":"she can do","start":392.81497,"end":393.455,"sentiment":"neutral","sentiment_score":0.06731690342227618}],"sentiment":"neutral","sentiment_score":0.06731690342227618,"channel":1,"num_words":3,"start":392.81497,"end":393.455},{"sentences":[{"text":"mobile","start":393.305,"end":393.78497,"sentiment":"neutral","sentiment_score":0.04904057830572128}],"sentiment":"neutral","sentiment_score":0.04904057830572128,"channel":0,"num_words":1,"start":393.305,"end":393.78497},{"sentences":[{"text":"that.","start":393.455,"end":393.87,"sentiment":"neutral","sentiment_score":0.03240431100130081}],"sentiment":"neutral","sentiment_score":0.03240431100130081,"channel":1,"num_words":1,"start":393.455,"end":393.87},{"sentences":[{"text":"services.","start":393.78497,"end":394.28497,"sentiment":"neutral","sentiment_score":0.0393560528755188}],"sentiment":"neutral","sentiment_score":0.0393560528755188,"channel":0,"num_words":1,"start":393.78497,"end":394.28497},{"sentences":[{"text":"Yes.","start":393.87,"end":394.37,"sentiment":"neutral","sentiment_score":0.058739252388477325}],"sentiment":"neutral","sentiment_score":0.058739252388477325,"channel":1,"num_words":1,"start":393.87,"end":394.37},{"sentences":[{"text":"Surely, if you really need to add any mobile plan services, just let us know.","start":394.585,"end":400.025,"sentiment":"neutral","sentiment_score":0.056449466943740846}],"sentiment":"neutral","sentiment_score":0.056449466943740846,"channel":0,"num_words":15,"start":394.585,"end":400.025},{"sentences":[{"text":"Mhmm.","start":399.87,"end":400.37,"sentiment":"neutral","sentiment_score":0.05673402547836304}],"sentiment":"neutral","sentiment_score":0.05673402547836304,"channel":1,"num_words":1,"start":399.87,"end":400.37},{"sentences":[{"text":"We're open Monday to Friday, nine to 6PM, and we","start":400.025,"end":402.81,"sentiment":"neutral","sentiment_score":0.09785817340016364}],"sentiment":"neutral","sentiment_score":0.09785817340016364,"channel":0,"num_words":10,"start":400.025,"end":402.81},{"sentences":[{"text":"Alright.","start":402.75,"end":403.25,"sentiment":"neutral","sentiment_score":0.2507733106613159}],"sentiment":"neutral","sentiment_score":0.2507733106613159,"channel":1,"num_words":1,"start":402.75,"end":403.25},{"sentences":[{"text":"are ready to help you out.","start":402.81,"end":404.09,"sentiment":"positive","sentiment_score":0.3466746062040329},{"text":"Okay?","start":404.09,"end":404.59,"sentiment":"neutral","sentiment_score":0.2116982787847519}],"sentiment":"neutral","sentiment_score":0.3273922737155642,"channel":0,"num_words":7,"start":402.81,"end":404.59},{"sentences":[{"text":"Okay.","start":404.91,"end":405.31,"sentiment":"neutral","sentiment_score":0.20551776885986328},{"text":"Thank you very much.","start":405.31,"end":406.53,"sentiment":"positive","sentiment_score":0.40292534977197647}],"sentiment":"positive","sentiment_score":0.36344383358955384,"channel":1,"num_words":5,"start":404.91,"end":406.53},{"sentences":[{"text":"Uh-huh.","start":406.49,"end":406.73,"sentiment":"neutral","sentiment_score":0.10121238231658936},{"text":"Thank you.","start":406.73,"end":407.21,"sentiment":"neutral","sentiment_score":0.2087607979774475}],"sentiment":"neutral","sentiment_score":0.17291132609049478,"channel":0,"num_words":3,"start":406.49,"end":407.21},{"sentences":[{"text":"Sorry","start":407.07,"end":407.47,"sentiment":"neutral","sentiment_score":-0.012549862265586851}],"sentiment":"neutral","sentiment_score":-0.012549862265586851,"channel":1,"num_words":1,"start":407.07,"end":407.47},{"sentences":[{"text":"It's my","start":407.21,"end":407.69,"sentiment":"neutral","sentiment_score":-0.00860751047730446}],"sentiment":"neutral","sentiment_score":-0.00860751047730446,"channel":0,"num_words":2,"start":407.21,"end":407.69},{"sentences":[{"text":"about","start":407.47,"end":407.87,"sentiment":"neutral","sentiment_score":-0.006928570568561554}],"sentiment":"neutral","sentiment_score":-0.006928570568561554,"channel":1,"num_words":1,"start":407.47,"end":407.87},{"sentences":[{"text":"pleasure.","start":407.69,"end":408.19,"sentiment":"neutral","sentiment_score":-0.01635099947452545}],"sentiment":"neutral","sentiment_score":-0.01635099947452545,"channel":0,"num_words":1,"start":407.69,"end":408.19},{"sentences":[{"text":"all sorry about","start":407.87,"end":410.04498,"sentiment":"neutral","sentiment_score":-0.09284915278355281}],"sentiment":"neutral","sentiment_score":-0.09284915278355281,"channel":1,"num_words":3,"start":407.87,"end":410.04498},{"sentences":[{"text":"It's","start":409.85,"end":410.16998,"sentiment":"neutral","sentiment_score":-0.0895078033208847}],"sentiment":"neutral","sentiment_score":-0.0895078033208847,"channel":0,"num_words":1,"start":409.85,"end":410.16998},{"sentences":[{"text":"the","start":410.04498,"end":410.285,"sentiment":"neutral","sentiment_score":-0.12081310898065568}],"sentiment":"neutral","sentiment_score":-0.12081310898065568,"channel":1,"num_words":1,"start":410.04498,"end":410.285},{"sentences":[{"text":"okay.","start":410.16998,"end":410.66998,"sentiment":"neutral","sentiment_score":-0.10225282609462738}],"sentiment":"neutral","sentiment_score":-0.10225282609462738,"channel":0,"num_words":1,"start":410.16998,"end":410.66998},{"sentences":[{"text":"late payment.","start":410.285,"end":411.185,"sentiment":"neutral","sentiment_score":-0.08297094330191612},{"text":"Okay.","start":411.565,"end":411.965,"sentiment":"neutral","sentiment_score":0.04213196411728859},{"text":"Bye bye.","start":411.965,"end":412.625,"sentiment":"neutral","sentiment_score":0.07525045424699783}],"sentiment":"neutral","sentiment_score":0.005338197201490402,"channel":1,"num_words":5,"start":410.285,"end":412.625},{"sentences":[{"text":"Yeah.","start":412.28693,"end":412.78693,"sentiment":"neutral","sentiment_score":0.13263896107673645},{"text":"Bye bye.","start":413.00693,"end":413.40692,"sentiment":"neutral","sentiment_score":0.1412733495235443}],"sentiment":"neutral","sentiment_score":0.13839522004127502,"channel":0,"num_words":3,"start":412.28693,"end":413.40692},{"sentences":[{"text":"Bye.","start":413.32498,"end":413.82498,"sentiment":"neutral","sentiment_score":0.22075557708740232}],"sentiment":"neutral","sentiment_score":0.22075557708740232,"channel":1,"num_words":1,"start":413.32498,"end":413.82498},{"sentences":[{"text":"Have a good one,","start":413.40692,"end":414.04694,"sentiment":"positive","sentiment_score":0.45707474648952484}],"sentiment":"positive","sentiment_score":0.45707474648952484,"channel":0,"num_words":4,"start":413.40692,"end":414.04694},{"sentences":[{"text":"Bye.","start":414.04498,"end":414.54498,"sentiment":"positive","sentiment_score":0.3361254632472992}],"sentiment":"positive","sentiment_score":0.3361254632472992,"channel":1,"num_words":1,"start":414.04498,"end":414.54498},{"sentences":[{"text":"and be safe.","start":414.04694,"end":415.02692,"sentiment":"neutral","sentiment_score":0.3172394533952077}],"sentiment":"neutral","sentiment_score":0.3172394533952077,"channel":0,"num_words":3,"start":414.04694,"end":415.02692},{"sentences":[{"text":"You","start":415.085,"end":415.485,"sentiment":"neutral","sentiment_score":0.2028423249721527}],"sentiment":"neutral","sentiment_score":0.2028423249721527,"channel":1,"num_words":1,"start":415.085,"end":415.485},{"sentences":[{"text":"Bye bye.","start":415.0869,"end":415.82693,"sentiment":"neutral","sentiment_score":0.18483313918113708}],"sentiment":"neutral","sentiment_score":0.18483313918113708,"channel":0,"num_words":2,"start":415.0869,"end":415.82693},{"sentences":[{"text":"too.","start":415.485,"end":415.805,"sentiment":"neutral","sentiment_score":0.15133564174175262},{"text":"You too.","start":415.805,"end":416.205,"sentiment":"neutral","sentiment_score":0.14472926408052444},{"text":"Bye.","start":416.205,"end":416.525,"sentiment":"neutral","sentiment_score":0.05733884498476982},{"text":"Bye.","start":416.525,"end":417.025,"sentiment":"neutral","sentiment_score":-0.07115966826677322}],"sentiment":"neutral","sentiment_score":0.08539466932415962,"channel":1,"num_words":5,"start":415.485,"end":417.025}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls to discuss an overdue Internet payment bill for someone named Paulette Amasbury. The representative explains that the bill is supposed to be taken straight away from her bank account, but she can pay by email or by a bank account. The representative helps someone set up a direct debit and processes a payment, and provides information on when to contact someone for further services."},"intents":{"segments":[{"text":"I'm trying to reach her in reference to her Internet payment bill. It's currently overdue in our records. So what happened over due for his payment? Yeah.","start_word":41,"end_word":67,"intents":[{"intent":"Ask about overdue payment","confidence_score":0.00031891552}]},{"text":"Is this a Visa or a Mastercard? Visa card. A Visa.","start_word":327,"end_word":337,"intents":[{"intent":"Confirm card type","confidence_score":0.019356653}]},{"text":"I'll go ahead and help you to do the payment while I have you Yeah.","start_word":340,"end_word":354,"intents":[{"intent":"Process payment","confidence_score":0.079900816}]},{"text":"May I have the card number, please? Card number.","start_word":393,"end_word":401,"intents":[{"intent":"Provide card number","confidence_score":0.65364635}]},{"text":"The expiry date, please? The expiration date, please?","start_word":437,"end_word":444,"intents":[{"intent":"Provide expiry date","confidence_score":0.18038388}]},{"text":"It's the same.","start_word":478,"end_word":480,"intents":[{"intent":"Provide name","confidence_score":0.22750516}]},{"text":"And would you like me to set up this as a direct debit so we Yes.","start_word":493,"end_word":508,"intents":[{"intent":"Set up direct debit","confidence_score":0.8434265}]},{"text":"she will Mhmm. be getting an official payment receipt sent to her email address. So it's almost Oh, okay. done here.","start_word":565,"end_word":585,"intents":[{"intent":"Send receipt","confidence_score":0.0028411723}]},{"text":"be getting an official payment receipt sent to her email address. So it's almost Oh, okay.","start_word":568,"end_word":583,"intents":[{"intent":"Provide payment receipt","confidence_score":0.016777419}]},{"text":"The payment has been successfully processed. And then after this, I will just set up the direct debit for her. Then we Yeah. will just send the details to her email for her reference. Alright? Alright.","start_word":712,"end_word":747,"intents":[{"intent":"Confirm payment details","confidence_score":0.0028708633}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. Am I speaking to Paulette Amasbury? No. It's her sister.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.07771674543619156},{"text":"Oh, thank you so much. Nice to have you on the line, and thank you for answering my phone call.","start_word":18,"end_word":37,"sentiment":"positive","sentiment_score":0.6883376836776733},{"text":"Is she available? I'm trying to reach her in reference to her Internet payment bill. It's currently overdue in our records. So what happened over due for his payment? Yeah. That's right.","start_word":38,"end_word":69,"sentiment":"neutral","sentiment_score":-0.06523316353559494},{"text":"But they supposed to take it straight away from her bank.","start_word":70,"end_word":80,"sentiment":"negative","sentiment_score":-0.4757227301597595},{"text":"Oh, I'm so sorry.","start_word":81,"end_word":84,"sentiment":"neutral","sentiment_score":-0.29963457584381104},{"text":"Your line is cutting in and out.","start_word":85,"end_word":91,"sentiment":"negative","sentiment_score":-0.49050840735435486},{"text":"What is that again?","start_word":92,"end_word":95,"sentiment":"neutral","sentiment_score":-0.2715671956539154},{"text":"They supposed to take it straight away from her bank account.","start_word":96,"end_word":106,"sentiment":"negative","sentiment_score":-0.4406222105026245},{"text":"Yeah. Because That's our right. first pay the first payment, they took it on the '12, I think. That's what she told me. Okay. Because I'm showing on here But there but was how how can she pay? How how can she pay this this bill? a But yeah. I We how? we sent her an email including the details how she would like to pay the bill. There's an option to set up a direct debit using a bank account or a card, but Mhmm. I Yeah. could see on here previously, she set up a automatic payment using her card. However, that card Uh-huh.","start_word":107,"end_word":212,"sentiment":"neutral","sentiment_score":-0.04788244515657425},{"text":"kept being declined. It says insufficient funds.","start_word":213,"end_word":219,"sentiment":"negative","sentiment_score":-0.36104896664619446},{"text":"That means she can pay by intent by email or by how how? Over the phone, if you would like, I can help you to process the payment in her behalf because it's really overdue for Oh, how many days but but now. I'm very sorry. So just tell me how how can I help to pay this bill? I because she doesn't like to to Okay. okay. Just Alright. help me. Sure, sir. I'll help you out. So just let me know. Would you like to use a card or a bank account? Oh, card. Card. I got Okay. to eat her card. Yeah. Yeah. Sure. Is this a Visa or a Mastercard? Visa card. A Visa. Okay. Sure. I'll go ahead and help you to do the payment while I have you Yeah. on the Yeah. line. Okay? Yes. Okay. Alright. Just one moment. I'll just need to wait for the page where we can put in the details so we can Mhmm. proceed with the payment. Okay. K. Alright. Sure. May I have the card number, please? Card number. Let me let me look for okay. 42 Mhmm. 3 Mhmm. 9 Mhmm. 53005289. Okay. Let me read One back, please. 1737. Okay. Thank you. 1737. Yes. That's alright. 4239530052891737. That's right. Alright. Thank you. The expiry date, please? The expiration date, please? 10/27. Okay. Thank you. Let me put here 10/27. Mhmm. Okay. And the CVV code, please? The three digits code? 701. The 701. And the name as it appears on her card, please? It's the same. Paulette? next 48. Okay. 9 Thank you. okay. Alright. One moment. Okay? And would you like me to set up this as a direct debit so we Yes. will need Please not to set it up. Yeah. okay. Sure. Sure. That way, we don't need to do this again and again on a monthly basis. Yes. Yes. Okay. Expiration, 10/27. Security code, 701. K. And then please be advised the amount that we are processing today is $76.46 Mhmm. cents. And after this, Mhmm. she will Mhmm. be getting an official payment receipt sent to her email address. So it's almost Oh, okay. done here. Alright. Yeah. So to the phone number that you're using ends in 8606, Yes. you will That's be correct. receiving a text message. Please check Mhmm. right now, and then you have to read the code so I can enter on the system and authorize your payment. Okay. Alright. Okay. It's Mhmm. it's 6 85 Mhmm. 17079. Thank you. 6851709. Yes. Okay. 24 it should be eight characters. Can you double check, please? The code should Okay. be 8 It's digits. 685 Mhmm. 1 Mhmm. 7079. Okay.","start_word":220,"end_word":672,"sentiment":"neutral","sentiment_score":0.048224878840757},{"text":"Perfect. Thank you.","start_word":673,"end_word":675,"sentiment":"positive","sentiment_score":0.5241401195526123},{"text":"Let me submit it. And may I have your good name, please? Pardon? May may I know your full name? I'm sorry. Your good name, your first name? Paulette. I'm sorry. Okay. So there we go.","start_word":676,"end_word":711,"sentiment":"neutral","sentiment_score":0.06792102009057999},{"text":"The payment has been successfully processed.","start_word":712,"end_word":717,"sentiment":"positive","sentiment_score":0.3765722811222077},{"text":"And then after this, I will just set up the direct debit for her. Then we Yeah. will just send the details to her email for her reference. Alright? Alright. Okay. Maybe Alright. in the past, I will join for my for she she Airtel. would like to join for her phone too for Oh, monthly. okay. Sure. Yeah. Yeah. But We when do she came, offer she can do mobile that. services. Yes. Surely, if you really need to add any mobile plan services, just let us know. Mhmm. We're open Monday to Friday, nine to 6PM, and we Alright.","start_word":718,"end_word":818,"sentiment":"neutral","sentiment_score":0.09228897839784622},{"text":"are ready to help you out.","start_word":819,"end_word":824,"sentiment":"positive","sentiment_score":0.34417447447776794},{"text":"Okay? Okay.","start_word":825,"end_word":826,"sentiment":"neutral","sentiment_score":0.20860803127288816},{"text":"Thank you very much.","start_word":827,"end_word":830,"sentiment":"positive","sentiment_score":0.40049681067466736},{"text":"Uh-huh. Thank you. Sorry It's my about pleasure. all sorry about It's the okay. late payment. Okay. Bye bye. Yeah. Bye bye. Bye.","start_word":831,"end_word":853,"sentiment":"neutral","sentiment_score":0.0454975888133049},{"text":"Have a good one, Bye.","start_word":854,"end_word":858,"sentiment":"positive","sentiment_score":0.41562578082084656},{"text":"and be safe. You Bye bye. too. You too. Bye. Bye.","start_word":859,"end_word":869,"sentiment":"neutral","sentiment_score":0.17763607068495316}],"average":{"sentiment":"neutral","sentiment_score":0.04578423988846277}}}}