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Good night. Hi. I just got a call from this number, sir. I'm not sure who called me.\n\nYeah. Yeah. Yeah. Yeah. I just the service wasn't good enough.\n\nIt was, like, nothing was working. It was constantly buffering. Netflix wasn't working. Prime Video wasn't working. And we weren't able to access anything online.\n\nIt was just the Internet wasn't working at all. We tried to troubleshoot it. Like, we've we've been trying to troubleshoot it for, like, three days since we got the service, but nothing was changing. So yeah. And me and my partner both work from home, so we needed stable Internet connection, so we had to go with someone else.\n\nSorry? Yeah. Yeah. Yeah. Yeah.\n\nYeah. Okay. Thank you. Yeah. Yeah.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.04,"sentiment":"neutral","sentiment_score":0.22755855321884155},{"text":"Good night.","start":3.04,"end":3.78,"sentiment":"positive","sentiment_score":0.36928144097328186},{"text":"Hi.","start":6.72,"end":7.04,"sentiment":"neutral","sentiment_score":0.0023126397281885147},{"text":"I just got a call from this number, sir.","start":7.04,"end":9.2,"sentiment":"neutral","sentiment_score":-0.06798439431521627},{"text":"I'm not sure who called 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Good\n\nChannel 0: This\n\nChannel 1: night.\n\nChannel 0: is Marie from Airtel.\n\nChannel 1: Hi. I just got a call from this number, sir. I'm not sure who called me.\n\nChannel 0: Okay. Hang on. Let me just check. Am I speaking with Christie Shukula?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. This is from Ertalia. We saw your account, and it was noted here that it was out. Means that you proceed with another ISP, Internet\n\nChannel 1: Yeah.\n\nChannel 0: service provider. Yeah. I\n\nChannel 1: Yeah.\n\nChannel 0: wanted to confirm if you proceeded with other ISP.\n\nChannel 1: I just the service wasn't good enough. It was, like, nothing was working. It was constantly buffering. Netflix wasn't working. Prime Video wasn't working.\n\nAnd we weren't able to access anything online. It was just the Internet wasn't working at all.\n\nChannel 0: Okay. But you spoke with a representative regarding this. Right?\n\nChannel 1: We tried to troubleshoot it. Like, we've we've been trying to troubleshoot it for, like, three days since we got the service, but nothing was changing. So\n\nChannel 0: Mhmm. No change it.\n\nChannel 1: yeah. And me and my partner both work from home, so we needed stable Internet connection, so we had to go with someone else.\n\nChannel 0: Okay. But you have the free router. Right?\n\nChannel 1: Sorry?\n\nChannel 0: And you are under twelve month contract. You have the free router\n\nChannel 1: Yeah.\n\nChannel 0: that we provided,\n\nChannel 1: Yeah.\n\nChannel 0: and you were under twelve month contract.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So what I'm going to do is I'll raise this with our accounts department.\n\nChannel 1: Yeah.\n\nChannel 0: Is it okay if if ever they give you a call regarding the cancellation?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Sure. We'll just raise this and the issue that you've been experiencing.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: Thank you.\n\nChannel 0: since you're now with a different provider, is it working fine now with the Netflix\n\nChannel 1: Yeah.\n\nChannel 0: and slow speed is resolved?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Sure. Just keep your lines open, please. We'll give you a callback.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.08238911628723145}],"sentiment":"neutral","sentiment_score":0.08238911628723145,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hello.","start":2.56,"end":3.04,"sentiment":"neutral","sentiment_score":0.22755855321884155}],"sentiment":"neutral","sentiment_score":0.22755855321884155,"channel":1,"num_words":1,"start":2.56,"end":3.04},{"sentences":[{"text":"Good 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The representative confirms that the customer had under twelve months of contract and offers to raise the issue with their accounts department. The customer is asked to keep their lines open and the representative promises to call back."},"intents":{"segments":[{"text":"We tried to troubleshoot it. Like, we've we've been trying to troubleshoot it for, like, three days since we got the service, but nothing was changing. So Mhmm.","start_word":134,"end_word":161,"intents":[{"intent":"Troubleshoot internet connection","confidence_score":0.0948863}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello. morning.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.18480819463729856},{"text":"Good This night.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.3658672571182251},{"text":"is Marie from Airtel. Hi. I just got a call from this number, sir. I'm not sure who called me. Okay. Hang on. Let me just check. Am I speaking with Christie Shukula? Yeah. Yeah. Yeah. This is from Ertalia. We saw your account, and it was noted here that it was out. Means that you proceed with another ISP, Internet Yeah. service provider. Yeah. I Yeah. wanted to confirm if you proceeded with other ISP.","start_word":7,"end_word":82,"sentiment":"neutral","sentiment_score":-0.03314688429236412},{"text":"I just the service wasn't good enough. It was, like, nothing was working. It was constantly buffering. Netflix wasn't working. Prime Video wasn't working. And we weren't able to access anything online. It was just the Internet wasn't working at all.","start_word":83,"end_word":123,"sentiment":"negative","sentiment_score":-0.3983718752861023},{"text":"Okay. But you spoke with a representative regarding this. Right? We tried to troubleshoot it. Like, we've we've been trying to troubleshoot it for, like, three days since we got the service, but nothing was changing. So Mhmm. No change it. yeah. And me and my partner both work from home, so we needed stable Internet connection, so we had to go with someone else. Okay. But you have the free router. Right? Sorry? And you are under twelve month contract. You have the free router Yeah. that we provided, Yeah. and you were under twelve month contract. Yeah. Okay. So what I'm going to do is I'll raise this with our accounts department. Yeah. Is it okay if if ever they give you a call regarding the cancellation? Yeah. Okay. Sure. We'll just raise this and the issue that you've been experiencing. Okay. But Thank you. since you're now with a different provider, is it working fine now with the Netflix Yeah. and slow speed is resolved? Yeah. Okay. Sure. Just keep your lines open, please. We'll give you a callback. Okay. 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