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I'm director of Workview Financial, and I am getting chased up by my accountants for the tax work because I believe I traded in my last, yeah, I traded in my last car at Grand Motors Toyota Ferry Road in Southport, and I got a new one. But I don't have any paperwork on the actual trade in or the sale of the the Hilux. So what do I do? Wayne, I think, maybe. Yeah. Have a look. Yeah. He left. Are you able to look up my are you able to look up my file? Or That's alright. Yep. Severiano Zafda. Yep. So s for Sierra, e for echo, v for Victor, e for echo, r for Romeo, I for India, a for alpha, n for Nelly, o for Oscar. Severiano. Okay. N for Nelly and o for Oscar. So Severiano. Mhmm. It's under a company. It's Oakview Financial. So it's Oakview Financial. So o for and like oak, o a k like the tree, and then view, v I e w, and then v I v I e w, like you're viewing, like it's view you're viewing the tree. So Oak View Financial. Yep. Financial. V I e w. Yep. Thank you. Hey there, Cooper Made. Chevy Zeller. How are you? Very well. Thank you. I've been transferred to you. Yes. Correct. I believe it was the 07/04/2026 this year. Yeah. Can I, like I don't know if it was a trade in or if we if I just got a brand new loan for the Prado and then gave you the car to sell something? I don't know. I can't remember. K. Well, I've got that, and it doesn't show the trade in value anywhere. Is it there? Or Oakview Financial. So o a k v I e w financial, one word. Mhmm. Got it. Yep. Not a problem. That'll be great, please. Correct. Awesome. Yeah. Do you want my email address? What email do you have? Yep. So sevy, s for sierra, e for echo, v for Victor, y for Yankee @oakviewfinancial.com.au. Sevy, s e v y. Yep. Beautiful. Thank you, mate. Appreciate it. Thanks. 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Hey there, Bruno. My name is Sophie Zeller. I'm director of Workview Financial, and I am getting chased up by my accountants for the tax work because I believe I traded in my last, yeah, I traded in my last car at Grand Motors Toyota Ferry Road in Southport, and I got a new one. But I don't have any paperwork on the actual trade in or the sale of the the Hilux.\n\nSo what do I do? Wayne, I think, maybe. Yeah. Have a look. Yeah.\n\nHe left. Are you able to look up my are you able to look up my file? Or That's alright. Yep. Severiano Zafda.\n\nYep. So s for Sierra, e for echo, v for Victor, e for echo, r for Romeo, I for India, a for alpha, n for Nelly, o for Oscar. Severiano. Okay. N for Nelly and o for Oscar.\n\nSo Severiano. Mhmm. It's under a company. It's Oakview Financial. So it's Oakview Financial.\n\nSo o for and like oak, o a k like the tree, and then view, v I e w, and then v I v I e w, like you're viewing, like it's view you're viewing the tree. So Oak View Financial. Yep. Financial. V I e w.\n\nYep. Thank you. Hey there, Cooper Made. Chevy Zeller. How are you?\n\nVery well. Thank you. I've been transferred to you. Yes. Correct.\n\nI believe it was the 07/04/2026 this year. Yeah. Can I, like I don't know if it was a trade in or if we if I just got a brand new loan for the Prado and then gave you the car to sell something? I don't know. I can't remember.\n\nK. Well, I've got that, and it doesn't show the trade in value anywhere. Is it there? Or Oakview Financial. So o a k v I e w financial, one word.\n\nMhmm. Got it. Yep. Not a problem. That'll be great, please.\n\nCorrect. Awesome. Yeah. Do you want my email address? What email do you have?\n\nYep. So sevy, s for sierra, e for echo, v for Victor, y for Yankee @oakviewfinancial.com.au. Sevy, s e v y. Yep. Beautiful.\n\nThank you, mate. Appreciate it. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":119.655,"end":120.155,"sentiment":"neutral","sentiment_score":0.06509416550397873},{"text":"Hey there, Bruno.","start":125.494995,"end":126.395,"sentiment":"neutral","sentiment_score":-0.005746678138772647},{"text":"My name is Sophie Zeller.","start":126.534996,"end":127.735,"sentiment":"neutral","sentiment_score":-0.010578050930052995},{"text":"I'm director of Workview Financial, and I am getting chased up by my accountants for the tax work because I believe I traded in my last, yeah, I traded in my last car at Grand Motors Toyota Ferry Road in Southport, and I got a new one.","start":127.735,"end":142.54,"sentiment":"neutral","sentiment_score":-0.1530368363365848},{"text":"But I don't have any paperwork on the actual trade in or the sale of the the 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if I just got a brand new loan for the Prado and then gave you the car to sell something?","start":351.815,"end":361.65,"sentiment":"neutral","sentiment_score":-0.06193608939647675},{"text":"I don't know.","start":361.71,"end":362.51,"sentiment":"neutral","sentiment_score":-0.10698881496985753},{"text":"I can't remember.","start":362.51,"end":363.33,"sentiment":"neutral","sentiment_score":-0.10212879131237666}],"sentiment":"neutral","sentiment_score":-0.05803804179653525,"num_words":50,"start":339.41498,"end":363.33},{"sentences":[{"text":"K.","start":369.31497,"end":369.81497,"sentiment":"neutral","sentiment_score":-0.048623669892549515},{"text":"Well, I've got that, and it doesn't show the trade in value anywhere.","start":377.155,"end":380.29498,"sentiment":"neutral","sentiment_score":-0.15900789029323137},{"text":"Is it there?","start":381.19,"end":382.01,"sentiment":"neutral","sentiment_score":-0.05505843708912531},{"text":"Or Oakview 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have?","start":447.97998,"end":449.28,"sentiment":"neutral","sentiment_score":0.003660878539085388}],"sentiment":"neutral","sentiment_score":0.05259072168597153,"num_words":14,"start":443.25998,"end":449.28},{"sentences":[{"text":"Yep.","start":454.075,"end":454.475,"sentiment":"neutral","sentiment_score":0.027008933946490288},{"text":"So sevy, s for sierra, e for echo, v for Victor, y for Yankee @oakviewfinancial.com.au.","start":454.475,"end":462.89502,"sentiment":"neutral","sentiment_score":0.026089517772197722},{"text":"Sevy, s e v y.","start":468.77,"end":470.31,"sentiment":"neutral","sentiment_score":0.01748161595314741},{"text":"Yep.","start":471.33,"end":471.83,"sentiment":"neutral","sentiment_score":0.22707608342170715},{"text":"Beautiful.","start":473.41,"end":473.88998,"sentiment":"positive","sentiment_score":0.5285402536392212}],"sentiment":"neutral","sentiment_score":0.05484243988504876,"num_words":23,"start":454.075,"end":473.88998},{"sentences":[{"text":"Thank you, 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This may be recorded for quality and training purposes. We will be with you shortly. Thank you for calling Grand Motors Toyota. Your call may be recorded for quality and training purposes. Please select from the following options. Select 1 for sales, 2 for service, 3 for parts, or plea Call is important to us. One of the customer service representatives will be with you shortly. REMA Toyota speaking with Bruno. How can I help you? Mhmm. Okay. Do you remember who is the salesperson that helped you? Oh, it was Wayne? Okay. Just yeah. No. No. He didn't leave. He's not just here today. Just let me see who can help. I'm gonna try to through your phone number just to find your profile. Just let me see what I can get here. One second, please. Can you confirm your name, please? Do you mind spelling that for me? I I stop an alpha. Alpha? Uh-huh. Severiano. He's Italian. K. Your last name, please? Z a for alpha, dot Okay. Perfect. Just give me one second. I'll get one of the managers to help you. I couldn't find anything connect any paperwork connect to your name. Okay. Let's go again. What is the name again? O a k Financial. Oakview. Oakview Financial. Okay. Perfect. Found you here. Okay. One second. Just give me one second. Let me see who has your case here. K. Perfect. I'll see if Cooper can help you. One second. It. A learner driver amongst your family or friends? Register them for our free community motoring safety evening, offering young drivers the opportunity to refresh and expand their vehicle maintenance and safety knowledge with representatives from Queensland Police, Queensland Traffic Offenders Program, Rightway Driving School, and our experienced technicians, these hands on and engaging presentations cover essential skills for safe driving, plus it's entirely free of charge. Inquire about our next parents and L and P plate this evening when you come off hold. Go against the grain with the all new Toyota C HR. Hello. This is Cooper speaking. Good. Thank you. And yourself? That's good. Yes. Yes. So I'm here after some paperwork. And was that in regards to the the vehicle that you traded in? Okay. No worries. Let me and how long ago did you trade the vehicle in? Four fifty seven twenty twenty six fifty. Okay. No. And were you after, like, an an an invoice for that one? Yeah. Look. I I unfortunately, Wayne and Dan, they're both away at the moment. I can send you the tax invoice for, like, the purchase of the vehicle, which we have the trade in listed on there. Is that fine? Alright. Let's have a look. And what was your business name that it was under? Yep. Cool. I can't see it on my end because there's a let me try this. Yes. Unfortunately, I can't see it on my end because it is a fleet purchase. What I can do is I can get your details down because Dan's backing on Monday, and I can get him to send that through to you. Perfect. No worries. And that was Oakview Financials. Perfect. Alrighty. Thank you. Alrighty. I I can't sit on my system. I'm sure he will have you yeah. I'll get I'll get your email. Yep. Yep. Okay. Perfect. Thank you very much. And so what was your name? The. Yeah. Okay. Perfect. Awesome. Thank you, Tiffany. I'll get that sorted. Okay? Alright. Thank you. Alrighty. 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for your call. This may be recorded for quality and training purposes. We will be with you shortly. Thank you for calling Grand Motors Toyota. Your call may be recorded for quality and training purposes.\n\nPlease select from the following options. Select 1 for sales, 2 for service, 3 for parts, or plea Call is important to us. One of the customer service representatives will be with you shortly. REMA Toyota speaking with Bruno. How can I help you?\n\nMhmm. Okay. Do you remember who is the salesperson that helped you? Oh, it was Wayne? Okay.\n\nJust yeah. No. No. He didn't leave. He's not just here today.\n\nJust let me see who can help. I'm gonna try to through your phone number just to find your profile. Just let me see what I can get here. One second, please. Can you confirm your name, please?\n\nDo you mind spelling that for me? I I stop an alpha. Alpha? Uh-huh. Severiano.\n\nHe's Italian. K. Your last name, please? Z a for alpha, dot Okay. Perfect.\n\nJust give me one second. I'll get one of the managers to help you. I couldn't find anything connect any paperwork connect to your name. Okay. Let's go again.\n\nWhat is the name again? O a k Financial. Oakview. Oakview Financial. Okay.\n\nPerfect. Found you here. Okay. One second. Just give me one second.\n\nLet me see who has your case here. K. Perfect. I'll see if Cooper can help you. One second.\n\nIt. A learner driver amongst your family or friends? Register them for our free community motoring safety evening, offering young drivers the opportunity to refresh and expand their vehicle maintenance and safety knowledge with representatives from Queensland Police, Queensland Traffic Offenders Program, Rightway Driving School, and our experienced technicians, these hands on and engaging presentations cover essential skills for safe driving, plus it's entirely free of charge. Inquire about our next parents and L and P plate this evening when you come off hold. Go against the grain with the all new Toyota C HR.\n\nHello. This is Cooper speaking. Good. Thank you. And yourself?\n\nThat's good. Yes. Yes. So I'm here after some paperwork. And was that in regards to the the vehicle that you traded in?\n\nOkay. No worries. Let me and how long ago did you trade the vehicle in? Four fifty seven twenty twenty six fifty. Okay.\n\nNo. And were you after, like, an an an invoice for that one? Yeah. Look. I I unfortunately, Wayne and Dan, they're both away at the moment.\n\nI can send you the tax invoice for, like, the purchase of the vehicle, which we have the trade in listed on there. Is that fine? Alright. Let's have a look. And what was your business name that it was under?\n\nYep. Cool. I can't see it on my end because there's a let me try this. Yes. Unfortunately, I can't see it on my end because it is a fleet purchase.\n\nWhat I can do is I can get your details down because Dan's backing on Monday, and I can get him to send that through to you. Perfect. No worries. And that was Oakview Financials. Perfect.\n\nAlrighty. Thank you. Alrighty. I I can't sit on my system. I'm sure he will have you yeah.\n\nI'll get I'll get your email. Yep. Yep. Okay. Perfect.\n\nThank you very much. And so what was your name? The. Yeah. Okay.\n\nPerfect. Awesome. Thank you, Tiffany. I'll get that sorted. Okay?\n\nAlright. Thank you. Alrighty. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for your call.","start":1.04,"end":2.24,"sentiment":"positive","sentiment_score":0.45309241116046906},{"text":"This may be recorded for quality and training purposes.","start":2.24,"end":5.14,"sentiment":"neutral","sentiment_score":0.11182792484760284},{"text":"We will be with you shortly.","start":5.52,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.1524160032471021},{"text":"Thank you for calling Grand Motors Toyota.","start":8.559999,"end":10.74,"sentiment":"positive","sentiment_score":0.4198914681162153},{"text":"Your call may be recorded for quality and training purposes.","start":11.12,"end":14.34,"sentiment":"neutral","sentiment_score":0.10988723039627075}],"sentiment":"neutral","sentiment_score":0.21587304357025358,"num_words":36,"start":1.04,"end":14.34},{"sentences":[{"text":"Please select from the following options.","start":15.005,"end":16.945,"sentiment":"neutral","sentiment_score":0.05760247570772966},{"text":"Select 1 for sales, 2 for service, 3 for parts, or plea Call is important to us.","start":17.325,"end":31.53,"sentiment":"neutral","sentiment_score":0.021339788375531927},{"text":"One of the customer service representatives will be with you shortly.","start":31.53,"end":34.75,"sentiment":"neutral","sentiment_score":0.041565546596592125},{"text":"REMA Toyota speaking with Bruno.","start":122.47,"end":124.23,"sentiment":"neutral","sentiment_score":0.0720912866294384},{"text":"How can I help you?","start":124.23,"end":125.29,"sentiment":"neutral","sentiment_score":0.11901089251041412}],"sentiment":"neutral","sentiment_score":0.04820734465664083,"num_words":44,"start":15.005,"end":125.29},{"sentences":[{"text":"Mhmm.","start":141.725,"end":142.225,"sentiment":"neutral","sentiment_score":-0.11312051117420197},{"text":"Okay.","start":149.4,"end":149.79999,"sentiment":"neutral","sentiment_score":-0.0629667416214943},{"text":"Do you remember who is the salesperson that helped you?","start":149.79999,"end":152.7,"sentiment":"neutral","sentiment_score":-0.03529859147965908},{"text":"Oh, it was Wayne?","start":155.805,"end":157.42499,"sentiment":"neutral","sentiment_score":-0.01496675587259233},{"text":"Okay.","start":158.125,"end":158.625,"sentiment":"neutral","sentiment_score":-0.03546128794550896}],"sentiment":"neutral","sentiment_score":-0.03672949876636267,"num_words":17,"start":141.725,"end":158.625},{"sentences":[{"text":"Just yeah.","start":158.92499,"end":160.92499,"sentiment":"neutral","sentiment_score":-0.09770536795258522},{"text":"No.","start":160.92499,"end":161.08499,"sentiment":"neutral","sentiment_score":-0.23970042169094088},{"text":"No.","start":161.08499,"end":161.245,"sentiment":"neutral","sentiment_score":-0.2729374170303345},{"text":"He didn't leave.","start":161.245,"end":162.045,"sentiment":"neutral","sentiment_score":-0.2667895754178365},{"text":"He's not just here today.","start":162.045,"end":163.50499,"sentiment":"neutral","sentiment_score":-0.22525734603404998}],"sentiment":"neutral","sentiment_score":-0.21955866925418377,"num_words":12,"start":158.92499,"end":163.50499},{"sentences":[{"text":"Just let me see who can help.","start":164.92499,"end":166.86499,"sentiment":"neutral","sentiment_score":-0.04402049471225057},{"text":"I'm gonna try to through your phone number just to find your profile.","start":170.02,"end":173.72,"sentiment":"neutral","sentiment_score":-0.028284832262075864},{"text":"Just let me see what I can get here.","start":173.78,"end":176.04001,"sentiment":"neutral","sentiment_score":0.008016408524579473},{"text":"One second, please.","start":177.62,"end":179.0,"sentiment":"neutral","sentiment_score":0.039006451765696205},{"text":"Can you confirm your name, please?","start":181.22,"end":182.92,"sentiment":"neutral","sentiment_score":0.021861696615815163}],"sentiment":"neutral","sentiment_score":-0.009355501859988036,"num_words":38,"start":164.92499,"end":182.92},{"sentences":[{"text":"Do you mind spelling that for me?","start":186.92499,"end":189.50499,"sentiment":"neutral","sentiment_score":-0.005765117438776153},{"text":"I I stop an 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Okay.","start":215.635,"end":224.47,"sentiment":"neutral","sentiment_score":0.01813078832249933},{"text":"Perfect.","start":224.77,"end":225.27,"sentiment":"neutral","sentiment_score":0.10852620750665665}],"sentiment":"neutral","sentiment_score":0.016235185859841295,"num_words":14,"start":208.42,"end":225.27},{"sentences":[{"text":"Just give me one second.","start":225.41,"end":226.85,"sentiment":"neutral","sentiment_score":0.011613720282912254},{"text":"I'll get one of the managers to help you.","start":226.85,"end":228.93001,"sentiment":"neutral","sentiment_score":0.016435334251986608},{"text":"I couldn't find anything connect any paperwork connect to your name.","start":228.93001,"end":232.55,"sentiment":"neutral","sentiment_score":-0.24847039173949848},{"text":"Okay.","start":238.105,"end":238.505,"sentiment":"neutral","sentiment_score":-0.02462169900536537},{"text":"Let's go 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Financial.","start":257.39,"end":259.01,"sentiment":"neutral","sentiment_score":0.021826558746397495},{"text":"Okay.","start":260.59,"end":261.07,"sentiment":"neutral","sentiment_score":0.0556805431842804}],"sentiment":"neutral","sentiment_score":-0.0034021467973406492,"num_words":13,"start":239.305,"end":261.07},{"sentences":[{"text":"Perfect.","start":261.07,"end":261.57,"sentiment":"neutral","sentiment_score":0.203387513756752},{"text":"Found you here.","start":262.815,"end":263.85498,"sentiment":"neutral","sentiment_score":0.07987712323665619},{"text":"Okay.","start":263.85498,"end":264.35498,"sentiment":"neutral","sentiment_score":0.05586906522512436},{"text":"One second.","start":264.655,"end":265.875,"sentiment":"neutral","sentiment_score":0.026560736820101738},{"text":"Just give me one 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you.","start":320.455,"end":320.85498,"sentiment":"positive","sentiment_score":0.39389748871326447},{"text":"And yourself?","start":320.85498,"end":321.435,"sentiment":"neutral","sentiment_score":0.20029158890247345}],"sentiment":"neutral","sentiment_score":0.18444374203681946,"num_words":10,"start":315.81497,"end":321.435},{"sentences":[{"text":"That's good.","start":323.495,"end":324.31497,"sentiment":"neutral","sentiment_score":0.3222237825393677},{"text":"Yes.","start":325.335,"end":325.57498,"sentiment":"neutral","sentiment_score":0.05576520785689354},{"text":"Yes.","start":325.57498,"end":325.895,"sentiment":"neutral","sentiment_score":0.0287702027708292},{"text":"So I'm here after some paperwork.","start":325.895,"end":327.91498,"sentiment":"neutral","sentiment_score":-0.015934017797311146},{"text":"And was that in regards to the the vehicle that you traded in?","start":328.055,"end":332.25,"sentiment":"neutral","sentiment_score":-0.00981627103800957}],"sentiment":"neutral","sentiment_score":0.021989884583846382,"num_words":23,"start":323.495,"end":332.25},{"sentences":[{"text":"Okay.","start":334.22998,"end":334.72998,"sentiment":"neutral","sentiment_score":0.008689941838383675},{"text":"No worries.","start":334.87,"end":335.69,"sentiment":"neutral","sentiment_score":0.01139537338167429},{"text":"Let me and how long ago did you trade the vehicle in?","start":336.38998,"end":339.37,"sentiment":"neutral","sentiment_score":-0.008551541638250152},{"text":"Four fifty seven twenty twenty six fifty.","start":345.485,"end":347.645,"sentiment":"neutral","sentiment_score":-0.002438230040882315},{"text":"Okay.","start":347.645,"end":347.965,"sentiment":"neutral","sentiment_score":-0.02286486327648163}],"sentiment":"neutral","sentiment_score":-0.004829142809562061,"num_words":23,"start":334.22998,"end":347.965},{"sentences":[{"text":"No.","start":347.965,"end":348.205,"sentiment":"neutral","sentiment_score":-0.10912978649139404},{"text":"And were you after, like, an an an invoice for that one?","start":348.205,"end":351.665,"sentiment":"neutral","sentiment_score":-0.09782901095847289},{"text":"Yeah.","start":364.40002,"end":364.56,"sentiment":"neutral","sentiment_score":-0.06205040216445923},{"text":"Look.","start":364.56,"end":364.80002,"sentiment":"neutral","sentiment_score":-0.08533581346273422},{"text":"I I unfortunately, Wayne and Dan, they're both away at the moment.","start":364.80002,"end":368.82,"sentiment":"neutral","sentiment_score":-0.2504090505341689}],"sentiment":"neutral","sentiment_score":-0.16427306444556625,"num_words":27,"start":347.965,"end":368.82},{"sentences":[{"text":"I can send you the tax invoice for, like, the purchase of the vehicle, which we have the trade in listed on there.","start":369.36002,"end":375.71503,"sentiment":"neutral","sentiment_score":0.0000560783335696096},{"text":"Is that fine?","start":375.77502,"end":376.67502,"sentiment":"neutral","sentiment_score":0.029188734168807667},{"text":"Alright.","start":381.535,"end":382.035,"sentiment":"neutral","sentiment_score":-0.0037598968483507633},{"text":"Let's have a look.","start":383.45502,"end":384.595,"sentiment":"neutral","sentiment_score":-0.005461500026285648},{"text":"And what was your business name that it was under?","start":388.57,"end":391.39,"sentiment":"neutral","sentiment_score":-0.0048553514759987594}],"sentiment":"neutral","sentiment_score":0.000358453474757148,"num_words":41,"start":369.36002,"end":391.39},{"sentences":[{"text":"Yep.","start":397.29,"end":397.79,"sentiment":"neutral","sentiment_score":0.018965058028697968},{"text":"Cool.","start":398.25,"end":398.75,"sentiment":"neutral","sentiment_score":0.023990606889128685},{"text":"I can't see it on my end because there's a let me try this.","start":400.09,"end":404.825,"sentiment":"neutral","sentiment_score":-0.10543860495090485},{"text":"Yes.","start":426.29,"end":426.53,"sentiment":"neutral","sentiment_score":-0.069867804646492},{"text":"Unfortunately, I can't see it on my end because it is a fleet purchase.","start":426.53,"end":430.55,"sentiment":"neutral","sentiment_score":-0.1733933836221695}],"sentiment":"neutral","sentiment_score":-0.12679225741134537,"num_words":31,"start":397.29,"end":430.55},{"sentences":[{"text":"What I can do is I can get your details down because Dan's backing on Monday, and I can get him to send that through to you.","start":431.325,"end":437.025,"sentiment":"neutral","sentiment_score":-0.017632107526339865},{"text":"Perfect.","start":440.125,"end":440.625,"sentiment":"neutral","sentiment_score":0.26901498436927795},{"text":"No worries.","start":440.685,"end":441.085,"sentiment":"neutral","sentiment_score":0.17947889864444733},{"text":"And that was Oakview Financials.","start":441.085,"end":442.705,"sentiment":"neutral","sentiment_score":0.1292724311351776},{"text":"Perfect.","start":443.02,"end":443.34,"sentiment":"neutral","sentiment_score":0.2662801146507263}],"sentiment":"neutral","sentiment_score":0.029570781910378072,"num_words":36,"start":431.325,"end":443.34},{"sentences":[{"text":"Alrighty.","start":443.34,"end":443.74,"sentiment":"neutral","sentiment_score":0.251808762550354},{"text":"Thank you.","start":443.74,"end":444.47998,"sentiment":"positive","sentiment_score":0.37546171247959137},{"text":"Alrighty.","start":445.58,"end":446.06,"sentiment":"neutral","sentiment_score":0.1583196520805359},{"text":"I I can't sit on my system.","start":446.06,"end":451.34,"sentiment":"neutral","sentiment_score":-0.06220671108790806},{"text":"I'm sure he will have you yeah.","start":451.34,"end":452.46,"sentiment":"neutral","sentiment_score":-0.014362505770155362}],"sentiment":"neutral","sentiment_score":0.03472596231020159,"num_words":18,"start":443.34,"end":452.46},{"sentences":[{"text":"I'll get I'll get your email.","start":452.46,"end":453.5,"sentiment":"neutral","sentiment_score":0.009594411744425694},{"text":"Yep.","start":453.5,"end":454.0,"sentiment":"neutral","sentiment_score":0.02875633165240288},{"text":"Yep.","start":459.04498,"end":459.54498,"sentiment":"neutral","sentiment_score":0.021776657551527023},{"text":"Okay.","start":463.525,"end":464.025,"sentiment":"neutral","sentiment_score":0.09669651091098784},{"text":"Perfect.","start":464.085,"end":464.585,"sentiment":"neutral","sentiment_score":0.24894005060195923}],"sentiment":"neutral","sentiment_score":0.04537360211834311,"num_words":10,"start":452.46,"end":464.585},{"sentences":[{"text":"Thank you very much.","start":464.885,"end":466.10498,"sentiment":"positive","sentiment_score":0.34242190420627594},{"text":"And so what was your name?","start":467.04498,"end":468.505,"sentiment":"neutral","sentiment_score":0.0530449611445268},{"text":"The.","start":470.03,"end":470.53,"sentiment":"neutral","sentiment_score":0.021030660718679428},{"text":"Yeah.","start":470.66998,"end":470.83,"sentiment":"neutral","sentiment_score":0.055256716907024384},{"text":"Okay.","start":470.83,"end":471.06998,"sentiment":"neutral","sentiment_score":0.1160479336977005}],"sentiment":"neutral","sentiment_score":0.1446378996165899,"num_words":13,"start":464.885,"end":471.06998},{"sentences":[{"text":"Perfect.","start":471.06998,"end":471.31,"sentiment":"neutral","sentiment_score":0.2550102174282074},{"text":"Awesome.","start":471.31,"end":471.55,"sentiment":"neutral","sentiment_score":0.3286701440811157},{"text":"Thank you, Tiffany.","start":471.55,"end":472.27,"sentiment":"positive","sentiment_score":0.3845658202966054},{"text":"I'll get that sorted.","start":472.27,"end":473.15,"sentiment":"neutral","sentiment_score":0.28489675372838974},{"text":"Okay?","start":473.15,"end":473.65,"sentiment":"neutral","sentiment_score":0.2221437990665436}],"sentiment":"neutral","sentiment_score":0.3099108636379242,"num_words":10,"start":471.06998,"end":473.65},{"sentences":[{"text":"Alright.","start":474.75,"end":475.25,"sentiment":"neutral","sentiment_score":0.28312045335769653},{"text":"Thank you.","start":475.47,"end":476.28998,"sentiment":"positive","sentiment_score":0.7888903021812439},{"text":"Alrighty.","start":476.91,"end":477.41,"sentiment":"positive","sentiment_score":0.3746250867843628},{"text":"Bye.","start":477.47,"end":477.97,"sentiment":"neutral","sentiment_score":-0.08593127876520157}],"sentiment":"positive","sentiment_score":0.4299189731478691,"num_words":5,"start":474.75,"end":477.97}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for your call. This may be recorded for quality and training purposes. We will be with you shortly. Thank you for calling Grand Motors Toyota. Your call may be recorded for quality and training purposes.\n\nPlease select from the following options. Select 1 for sales, 2 for service, 3 for parts, or plea Call is important to us. One of the customer service representatives will be with you shortly.\n\nChannel 0: Hello?\n\nChannel 1: REMA Toyota speaking with Bruno. How can I help you?\n\nChannel 0: Hey there, Bruno. My name is Sophie Zeller. I'm director of Workview Financial, and I am getting chased up by my accountants for the tax work because I believe I traded in my last, yeah, I traded in my last car at Grand Motors Toyota Ferry Road in Southport, and I got\n\nChannel 1: Mhmm.\n\nChannel 0: a new one. But I don't have any paperwork on the actual trade in or the sale of the the Hilux. So what do\n\nChannel 1: Okay. Do you remember who is the salesperson that helped you?\n\nChannel 0: I do? Wayne, I think, maybe.\n\nChannel 1: Oh,\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: Have\n\nChannel 1: was\n\nChannel 0: a look.\n\nChannel 1: Wayne?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: He left.\n\nChannel 1: Just yeah. No. No. He didn't leave. He's not just here today.\n\nJust let me\n\nChannel 0: Are\n\nChannel 1: see\n\nChannel 0: you\n\nChannel 1: who\n\nChannel 0: able\n\nChannel 1: can\n\nChannel 0: to look\n\nChannel 1: help.\n\nChannel 0: up my are you able to look up my file? Or\n\nChannel 1: I'm gonna try to through your phone number just to find your profile. Just let me see what I can get here.\n\nChannel 0: That's alright.\n\nChannel 1: One second, please. Can you confirm your name, please?\n\nChannel 0: Yep. Severiano Zafda.\n\nChannel 1: Do you mind spelling that for me?\n\nChannel 0: Yep. So s for Sierra, e for echo, v for Victor, e for echo, r for Romeo, I for India, a for alpha, n for Nelly, o for Oscar. Severiano.\n\nChannel 1: I I stop an alpha.\n\nChannel 0: Okay.\n\nChannel 1: Alpha?\n\nChannel 0: N for Nelly and o\n\nChannel 1: Uh-huh.\n\nChannel 0: for Oscar. So Severiano.\n\nChannel 1: Severiano. He's Italian. K. Your last name, please? Z a for alpha, dot\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Perfect. Just give me one second. I'll get one of the managers to help you. I couldn't find anything connect any paperwork connect to your name.\n\nChannel 0: It's under a company. It's Oakview Financial.\n\nChannel 1: Okay. Let's go again. What is the name again?\n\nChannel 0: So it's Oakview Financial. So o for and like oak, o a k like the tree, and then view, v\n\nChannel 1: O\n\nChannel 0: I e w,\n\nChannel 1: a k\n\nChannel 0: and then\n\nChannel 1: Financial.\n\nChannel 0: v I v I e w, like you're viewing, like it's view you're viewing the tree. So Oak View\n\nChannel 1: Oakview.\n\nChannel 0: Financial. Yep. Financial.\n\nChannel 1: Oakview Financial. Okay.\n\nChannel 0: V\n\nChannel 1: Perfect.\n\nChannel 0: I e w. Yep.\n\nChannel 1: Found you here. Okay. One second. Just give me one second. Let me see who has your case here.\n\nK. Perfect. I'll see if Cooper can help you. One second. It.\n\nChannel 0: Thank\n\nChannel 1: A learner\n\nChannel 0: you.\n\nChannel 1: driver amongst your family or friends? Register them for our free community motoring safety evening, offering young drivers the opportunity to refresh and expand their vehicle maintenance and safety knowledge with representatives from Queensland Police, Queensland Traffic Offenders Program, Rightway Driving School, and our experienced technicians, these hands on and engaging presentations cover essential skills for safe driving, plus it's entirely free of charge. Inquire about our next parents and L and P plate this evening when you come off hold. Go against the grain with the all new Toyota C HR. Hello.\n\nThis is Cooper speaking.\n\nChannel 0: Hey there, Cooper Made. Chevy Zeller. How are you?\n\nChannel 1: Good. Thank you. And yourself?\n\nChannel 0: Very well. Thank you. I've\n\nChannel 1: That's\n\nChannel 0: been transferred\n\nChannel 1: good.\n\nChannel 0: to you.\n\nChannel 1: Yes. Yes. So I'm here after some paperwork. And was that in regards to the the vehicle that you traded in?\n\nChannel 0: Yes. Correct.\n\nChannel 1: Okay. No worries. Let me and how long ago did you trade the vehicle in?\n\nChannel 0: I believe it was the 07/04/2026 this year.\n\nChannel 1: Four fifty seven twenty twenty six fifty. Okay. No. And were you after, like, an an an invoice for that one?\n\nChannel 0: Yeah. Can I, like I don't know if it was a trade in or if we if I just got a brand new loan for the Prado and then gave you the car to sell something? I don't know. I can't remember.\n\nChannel 1: Yeah. Look. I I unfortunately, Wayne and Dan, they're both away at the moment.\n\nChannel 0: K.\n\nChannel 1: I can send you the tax invoice for, like, the purchase of the vehicle, which we have the trade in listed on there. Is that fine?\n\nChannel 0: Well, I've got that, and it doesn't show the trade in value anywhere. Is it there?\n\nChannel 1: Alright.\n\nChannel 0: Or\n\nChannel 1: Let's have a look. And what was your business name that it was under?\n\nChannel 0: Oakview Financial. So o a k v I e w financial, one word.\n\nChannel 1: Yep. Cool. I can't see it on my end because there's a let me try this. Yes. Unfortunately, I can't see it on my end because it is a fleet purchase.\n\nChannel 0: Mhmm.\n\nChannel 1: What I can do is I can get your details down because Dan's backing on Monday, and I can get him to send\n\nChannel 0: Got\n\nChannel 1: that through\n\nChannel 0: it.\n\nChannel 1: to you.\n\nChannel 0: Yep. Not a problem. That'll be great, please.\n\nChannel 1: Perfect. No worries. And that was Oakview Financials. Perfect.\n\nChannel 0: Correct.\n\nChannel 1: Alrighty. Thank you. Alrighty.\n\nChannel 0: Awesome.\n\nChannel 1: I\n\nChannel 0: Yeah. Do you want my email address? What email do you have?\n\nChannel 1: I can't sit on my system. I'm sure he will have you yeah. I'll get I'll get your email. Yep.\n\nChannel 0: Yep. So sevy, s for sierra, e for echo, v for Victor, y for Yankee\n\nChannel 1: Yep.\n\nChannel 0: @oakviewfinancial.com.au.\n\nChannel 1: Okay. Perfect. Thank you very much. And so what was your name?\n\nChannel 0: Sevy, s e v y.\n\nChannel 1: The. Yeah. Okay. Perfect. Awesome.\n\nChannel 0: Yep.\n\nChannel 1: Thank you, Tiffany. I'll get that sorted. Okay?\n\nChannel 0: Beautiful. Thank you, mate. Appreciate\n\nChannel 1: Alright.\n\nChannel 0: it.\n\nChannel 1: Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Alrighty. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for your call.","start":1.04,"end":2.24,"sentiment":"positive","sentiment_score":0.45309241116046906},{"text":"This may be recorded for quality and training purposes.","start":2.24,"end":5.14,"sentiment":"neutral","sentiment_score":0.11182792484760284},{"text":"We will be with you shortly.","start":5.52,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.1524160032471021},{"text":"Thank you for calling Grand Motors Toyota.","start":8.559999,"end":10.74,"sentiment":"positive","sentiment_score":0.4198914681162153},{"text":"Your call may be recorded for quality and training purposes.","start":11.12,"end":14.34,"sentiment":"neutral","sentiment_score":0.10988723039627075}],"sentiment":"neutral","sentiment_score":0.21587304357025358,"channel":1,"num_words":36,"start":1.04,"end":14.34},{"sentences":[{"text":"Please select from the following 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safe driving, plus it's entirely free of charge.","start":278.76,"end":303.295,"sentiment":"neutral","sentiment_score":0.22383091084916015},{"text":"Inquire about our next parents and L and P plate this evening when you come off hold.","start":303.67,"end":308.57,"sentiment":"neutral","sentiment_score":0.07370704905513455},{"text":"Go against the grain with the all new Toyota C HR.","start":309.43002,"end":313.13,"sentiment":"neutral","sentiment_score":0.008819360116666014},{"text":"Hello.","start":315.81497,"end":316.055,"sentiment":"neutral","sentiment_score":0.04547592997550965}],"sentiment":"neutral","sentiment_score":0.16343573837350772,"channel":1,"num_words":93,"start":276.28003,"end":316.055},{"sentences":[{"text":"This is Cooper speaking.","start":316.055,"end":317.275,"sentiment":"neutral","sentiment_score":0.05054248869419098}],"sentiment":"neutral","sentiment_score":0.05054248869419098,"channel":1,"num_words":4,"start":316.055,"end":317.275},{"sentences":[{"text":"Hey 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Yankee","start":454.475,"end":458.33502,"sentiment":"neutral","sentiment_score":0.026027939282357693}],"sentiment":"neutral","sentiment_score":0.026093338926633198,"channel":0,"num_words":15,"start":454.075,"end":458.33502},{"sentences":[{"text":"Yep.","start":459.04498,"end":459.54498,"sentiment":"neutral","sentiment_score":0.021776657551527023}],"sentiment":"neutral","sentiment_score":0.021776657551527023,"channel":1,"num_words":1,"start":459.04498,"end":459.54498},{"sentences":[{"text":"@oakviewfinancial.com.au.","start":459.99503,"end":462.89502,"sentiment":"neutral","sentiment_score":0.026951616629958153}],"sentiment":"neutral","sentiment_score":0.026951616629958153,"channel":0,"num_words":1,"start":459.99503,"end":462.89502},{"sentences":[{"text":"Okay.","start":463.525,"end":464.025,"sentiment":"neutral","sentiment_score":0.09669651091098784},{"text":"Perfect.","start":464.085,"end":464.585,"sentiment":"neutral","sentiment_score":0.24894005060195923},{"text":"Thank you very much.","start":464.885,"end":466.10498,"sentiment":"positive","sentiment_score":0.34242190420627594},{"text":"And so what was your name?","start":467.04498,"end":468.505,"sentiment":"neutral","sentiment_score":0.0530449611445268}],"sentiment":"neutral","sentiment_score":0.1694661621004343,"channel":1,"num_words":12,"start":463.525,"end":468.505},{"sentences":[{"text":"Sevy, s e v y.","start":468.77,"end":470.31,"sentiment":"neutral","sentiment_score":0.01748161595314741}],"sentiment":"neutral","sentiment_score":0.01748161595314741,"channel":0,"num_words":5,"start":468.77,"end":470.31},{"sentences":[{"text":"The.","start":470.03,"end":470.53,"sentiment":"neutral","sentiment_score":0.021030660718679428},{"text":"Yeah.","start":470.66998,"end":470.83,"sentiment":"neutral","sentiment_score":0.055256716907024384},{"text":"Okay.","start":470.83,"end":471.06998,"sentiment":"neutral","sentiment_score":0.1160479336977005},{"text":"Perfect.","start":471.06998,"end":471.31,"sentiment":"neutral","sentiment_score":0.2550102174282074},{"text":"Awesome.","start":471.31,"end":471.55,"sentiment":"neutral","sentiment_score":0.3286701440811157}],"sentiment":"neutral","sentiment_score":0.1552031345665455,"channel":1,"num_words":5,"start":470.03,"end":471.55},{"sentences":[{"text":"Yep.","start":471.33,"end":471.83,"sentiment":"neutral","sentiment_score":0.22707608342170715}],"sentiment":"neutral","sentiment_score":0.22707608342170715,"channel":0,"num_words":1,"start":471.33,"end":471.83},{"sentences":[{"text":"Thank you, Tiffany.","start":471.55,"end":472.27,"sentiment":"positive","sentiment_score":0.3845658202966054},{"text":"I'll get that sorted.","start":472.27,"end":473.15,"sentiment":"neutral","sentiment_score":0.28489675372838974},{"text":"Okay?","start":473.15,"end":473.65,"sentiment":"neutral","sentiment_score":0.2221437990665436}],"sentiment":"neutral","sentiment_score":0.31442853435873985,"channel":1,"num_words":8,"start":471.55,"end":473.65},{"sentences":[{"text":"Beautiful.","start":473.41,"end":473.88998,"sentiment":"positive","sentiment_score":0.5285402536392212},{"text":"Thank you, mate.","start":473.88998,"end":474.53,"sentiment":"positive","sentiment_score":0.581763744354248},{"text":"Appreciate","start":474.53,"end":475.00998,"sentiment":"positive","sentiment_score":0.5246289372444153}],"sentiment":"positive","sentiment_score":0.5596920847892761,"channel":0,"num_words":5,"start":473.41,"end":475.00998},{"sentences":[{"text":"Alright.","start":474.75,"end":475.25,"sentiment":"neutral","sentiment_score":0.28312045335769653}],"sentiment":"neutral","sentiment_score":0.28312045335769653,"channel":1,"num_words":1,"start":474.75,"end":475.25},{"sentences":[{"text":"it.","start":475.00998,"end":475.50998,"sentiment":"neutral","sentiment_score":0.21573390066623688}],"sentiment":"neutral","sentiment_score":0.21573390066623688,"channel":0,"num_words":1,"start":475.00998,"end":475.50998},{"sentences":[{"text":"Thank you.","start":475.47,"end":476.28998,"sentiment":"positive","sentiment_score":0.7888903021812439}],"sentiment":"positive","sentiment_score":0.7888903021812439,"channel":1,"num_words":2,"start":475.47,"end":476.28998},{"sentences":[{"text":"Thanks.","start":476.28998,"end":476.69,"sentiment":"positive","sentiment_score":0.7438907623291016},{"text":"Bye.","start":476.69,"end":477.19,"sentiment":"positive","sentiment_score":0.5020043253898621}],"sentiment":"positive","sentiment_score":0.6229475438594818,"channel":0,"num_words":2,"start":476.28998,"end":477.19},{"sentences":[{"text":"Alrighty.","start":476.91,"end":477.41,"sentiment":"positive","sentiment_score":0.3746250867843628},{"text":"Bye.","start":477.47,"end":477.97,"sentiment":"neutral","sentiment_score":-0.08593127876520157}],"sentiment":"neutral","sentiment_score":0.1443469040095806,"channel":1,"num_words":2,"start":476.91,"end":477.97}]},"summary":{"result":"success","short":"The customer calls Grand Motors Toyota and is directed to a representative named Sophie Zeller. Sophie explains that she is a director of Workview Financial and is getting chased by her accountants for tax work. She tries to find the salesperson who helped her and eventually connects with Cooper, who is away. Cooper takes down the customer's information and promises to send an email with a tax invoice for the purchase of the vehicle."},"intents":{"segments":[{"text":"Can you confirm your name, please? Yep.","start_word":249,"end_word":255,"intents":[{"intent":"Clarify information","confidence_score":0.0005022683}]},{"text":"I can send you the tax invoice for, like, the purchase of the vehicle, which we have the trade in listed on there. Is that fine?","start_word":711,"end_word":736,"intents":[{"intent":"Request tax invoice","confidence_score":0.0867869}]}]},"sentiments":{"segments":[{"text":"Thanks for your call.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.4447574615478515},{"text":"This may be recorded for quality and training purposes. We will be with you shortly.","start_word":4,"end_word":18,"sentiment":"neutral","sentiment_score":0.13139380514621735},{"text":"Thank you for calling Grand Motors Toyota.","start_word":19,"end_word":25,"sentiment":"positive","sentiment_score":0.4211695790290833},{"text":"Your call may be recorded for quality and training purposes. Please select from the following options. Select 1 for sales, 2 for service, 3 for parts, or plea Call is important to us. One of the customer service representatives will be with you shortly. Hello? REMA Toyota speaking with Bruno. How can I help you? Hey there, Bruno. My name is Sophie Zeller. I'm director of Workview Financial, and I am getting chased up by my accountants for the tax work because I believe I traded in my last, yeah, I traded in my last car at Grand Motors Toyota Ferry Road in Southport, and I got Mhmm. a new one. But I don't have any paperwork on the actual trade in or the sale of the the Hilux. So what do Okay. Do you remember who is the salesperson that helped you? I do? Wayne, I think, maybe. Oh, Yeah. it Have was a look. Wayne? Yeah. Okay. He left. Just yeah. No. No. He didn't leave. He's not just here today. Just let me Are see you who able can to look help. up my are you able to look up my file? Or I'm gonna try to through your phone number just to find your profile. Just let me see what I can get here. That's alright. One second, please. Can you confirm your name, please? Yep. Severiano Zafda. Do you mind spelling that for me? Yep. So s for Sierra, e for echo, v for Victor, e for echo, r for Romeo, I for India, a for alpha, n for Nelly, o for Oscar. Severiano. I I stop an alpha. Okay. Alpha? N for Nelly and o Uh-huh. for Oscar. So Severiano. Severiano. He's Italian. K. Your last name, please? Z a for alpha, dot Mhmm. Okay. Perfect. Just give me one second. I'll get one of the managers to help you. I couldn't find anything connect any paperwork connect to your name. It's under a company. It's Oakview Financial. Okay. Let's go again. What is the name again? So it's Oakview Financial. So o for and like oak, o a k like the tree, and then view, v O I e w, a k and then Financial. v I v I e w, like you're viewing, like it's view you're viewing the tree. So Oak View Oakview. Financial. Yep. Financial. Oakview Financial. Okay. V Perfect. I e w. Yep. Found you here. Okay. One second. Just give me one second. Let me see who has your case here. K. Perfect. I'll see if Cooper can help you. One second. It. Thank A learner you. driver amongst your family or friends? Register them for our free community motoring safety evening, offering young drivers the opportunity to refresh and expand their vehicle maintenance and safety knowledge with representatives from Queensland Police, Queensland Traffic Offenders Program, Rightway Driving School, and our experienced technicians, these hands on and engaging presentations cover essential skills for safe driving, plus it's entirely free of charge. Inquire about our next parents and L and P plate this evening when you come off hold. Go against the grain with the all new Toyota C HR. Hello. This is Cooper speaking. Hey there, Cooper Made. Chevy Zeller. How are you?","start_word":26,"end_word":570,"sentiment":"neutral","sentiment_score":0.007347684169034346},{"text":"Good. Thank you.","start_word":571,"end_word":573,"sentiment":"positive","sentiment_score":0.3927737176418304},{"text":"And yourself?","start_word":574,"end_word":575,"sentiment":"neutral","sentiment_score":0.21105295419692993},{"text":"Very well. Thank you.","start_word":576,"end_word":579,"sentiment":"positive","sentiment_score":0.3753088116645813},{"text":"I've That's been transferred good. to you. Yes. Yes. So I'm here after some paperwork. And was that in regards to the the vehicle that you traded in? Yes. Correct. Okay. No worries. Let me and how long ago did you trade the vehicle in? I believe it was the 07/04/2026 this year. Four fifty seven twenty twenty six fifty. Okay. No. And were you after, like, an an an invoice for that one? Yeah. Can I, like I don't know if it was a trade in or if we if I just got a brand new loan for the Prado and then gave you the car to sell something? I don't know. I can't remember. Yeah. Look. I I unfortunately, Wayne and Dan, they're both away at the moment. K. I can send you the tax invoice for, like, the purchase of the vehicle, which we have the trade in listed on there. Is that fine? Well, I've got that, and it doesn't show the trade in value anywhere. Is it there? Alright. Or Let's have a look. And what was your business name that it was under? Oakview Financial. So o a k v I e w financial, one word. Yep. Cool. I can't see it on my end because there's a let me try this. Yes. Unfortunately, I can't see it on my end because it is a fleet purchase. Mhmm. What I can do is I can get your details down because Dan's backing on Monday, and I can get him to send Got that it. through to you. Yep. Not a problem. That'll be great, please. Perfect. No worries. And that was Oakview Financials. Perfect. Correct. Alrighty.","start_word":580,"end_word":861,"sentiment":"neutral","sentiment_score":-0.021718971153840104},{"text":"Thank you.","start_word":862,"end_word":863,"sentiment":"positive","sentiment_score":0.3692864775657654},{"text":"Awesome. Alrighty. I Yeah. Do you want my email address? What email do you have? I can't sit on my system. I'm sure he will have you yeah. I'll get I'll get your email. Yep. Yep. So sevy, s for sierra, e for echo, v for Victor, y for Yankee Yep. @oakviewfinancial.com.au. Okay. Perfect.","start_word":864,"end_word":917,"sentiment":"neutral","sentiment_score":0.0266493521630764},{"text":"Thank you very much.","start_word":918,"end_word":921,"sentiment":"positive","sentiment_score":0.3416438102722168},{"text":"And so what was your name? Sevy, s e v y. The. Yeah. Okay. Perfect. Awesome. Yep.","start_word":922,"end_word":938,"sentiment":"neutral","sentiment_score":0.08545675128698349},{"text":"Thank you, Tiffany.","start_word":939,"end_word":941,"sentiment":"positive","sentiment_score":0.38432732224464417},{"text":"I'll get that sorted. Okay?","start_word":942,"end_word":946,"sentiment":"neutral","sentiment_score":0.28038689494132996},{"text":"Beautiful. Thank you, mate. Appreciate Alright.","start_word":947,"end_word":952,"sentiment":"positive","sentiment_score":0.5158163905143738},{"text":"it.","start_word":953,"end_word":953,"sentiment":"neutral","sentiment_score":0.21573390066623688},{"text":"Thank you. Thanks. Bye. Alrighty.","start_word":954,"end_word":958,"sentiment":"positive","sentiment_score":0.5697256922721863},{"text":"Bye.","start_word":959,"end_word":959,"sentiment":"neutral","sentiment_score":0.2493944615125656}],"average":{"sentiment":"neutral","sentiment_score":0.02620018794253665}}}}