{"metadata":{"transaction_key":"deprecated","request_id":"01a0e5fa-5a11-7741-b88c-555ad0256ddc","sha256":"a4d83d2155e853908d2fbec103915bf48ae5227d0d1cd4ecd05bc665b111a1de","created":"2026-09-28T03:06:25.686Z","duration":15.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Karen McLeod. I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","confidence":0.99609375,"words":[{"word":"hi","start":1.36,"end":1.5999999,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10690438002347946},{"word":"you've","start":1.5999999,"end":1.76,"confidence":0.9741211,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.0916345939040184},{"word":"reached","start":1.76,"end":2.0,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.07944531738758087},{"word":"karen","start":2.0,"end":2.32,"confidence":0.3642578,"punctuated_word":"Karen","sentiment":"neutral","sentiment_score":0.09331965446472168},{"word":"mcleod","start":2.32,"end":2.6399999,"confidence":0.6686198,"punctuated_word":"McLeod.","sentiment":"neutral","sentiment_score":0.13084955513477323},{"word":"i'm","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.41230177879333496},{"word":"not","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.530488908290863},{"word":"available","start":2.96,"end":3.28,"confidence":0.9951172,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5700207352638245},{"word":"to","start":3.28,"end":3.4399998,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.562633752822876},{"word":"take","start":3.4399998,"end":3.52,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5819807052612305},{"word":"your","start":3.52,"end":3.6799998,"confidence":0.97265625,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6196854710578918},{"word":"call","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5862926840782166},{"word":"at","start":3.9199998,"end":4.0,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5191686153411865},{"word":"the","start":4.0,"end":4.08,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5429742336273193},{"word":"moment","start":4.08,"end":4.3199997,"confidence":0.7692871,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.34950804710388184},{"word":"but","start":4.3199997,"end":4.4,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.227014422416687},{"word":"if","start":4.4,"end":4.56,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14611366391181946},{"word":"you","start":4.56,"end":4.64,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14763683080673218},{"word":"leave","start":4.64,"end":4.88,"confidence":0.96533203,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10293459892272948},{"word":"a","start":4.88,"end":4.96,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15714627504348755},{"word":"short","start":4.96,"end":5.2,"confidence":0.9970703,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.07038198411464691},{"word":"message","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.22006234526634216},{"word":"after","start":5.52,"end":5.7599998,"confidence":0.96875,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.18583345413208008},{"word":"the","start":5.7599998,"end":5.8399997,"confidence":0.8774414,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2402661889791489},{"word":"beep","start":5.8399997,"end":6.08,"confidence":0.9973958,"punctuated_word":"beep,","sentiment":"neutral","sentiment_score":-0.159067302942276},{"word":"i'll","start":6.08,"end":6.3199997,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08402761816978455},{"word":"call","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.15952275693416595},{"word":"you","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11298355460166933},{"word":"back","start":6.64,"end":7.14,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.09859733283519743}],"paragraphs":{"transcript":"\nHi. You've reached Karen McLeod. I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.10690438002347946},{"text":"You've reached Karen McLeod.","start":1.5999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.09881228022277355},{"text":"I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","start":2.6399999,"end":7.14,"sentiment":"neutral","sentiment_score":-0.3077768025298913}],"sentiment":"neutral","sentiment_score":-0.23739619861389027,"num_words":29,"start":1.36,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Karen McLeod. I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.10690438002347946},{"text":"You've reached Karen McLeod.","start":1.5999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.09881228022277355},{"text":"I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","start":2.6399999,"end":7.14,"sentiment":"neutral","sentiment_score":-0.3077768025298913}],"sentiment":"neutral","sentiment_score":-0.23739619861389027,"channel":1,"num_words":29,"start":1.36,"end":7.14}]},"summary":{"result":"success","short":"Hi. You've reached Karen McLeod. I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back."},"intents":{"segments":[{"text":"I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","start_word":5,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.44824618}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Karen McLeod. I'm not available to take your call at the moment, but if you leave a short message after the beep, I'll call you back.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":-0.17835336923599243}],"average":{"sentiment":"neutral","sentiment_score":-0.17835337050417635}}}}