{"metadata":{"transaction_key":"deprecated","request_id":"019f91fd-3a3b-7e70-9ef0-140a9468a742","sha256":"7aecb34c646f16266dcf677f20985df1c595f879ad0e2913d2187e487760aae8","created":"2026-07-24T02:38:41.754Z","duration":1302.048,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2512,"output_tokens":89},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2803,"output_tokens":2809},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2803,"output_tokens":259}},"results":{"channels":[{"alternatives":[{"transcript":"Account. How may I help you today? Mhmm. Mhmm. Oh, okay. I got it. So billing the one you put in is your shipping address, not the address where you would like to activate the Internet service. Is that what you're trying to say? Oh, okay. Mhmm. Yes. So once we receive or once we send you the router, it's already been preconfigured. So it's technically plug in and play, and then you will be able to get connected to the activated Internet services. In case you encounter any error or issues, just let us know, and our tech rep on duty will be able to provide you support. I'm okay. Yeah. Yeah. Yeah. I got it. Uh-huh. Yeah. That's correct. So here's our ordering process and activation process, Felice. Once we receive your order, our technical team will go ahead and do the job. They will go ahead and submit the order to the network and activate it right away. Because once we pre provision the router, the service should be activated already to the network. And then once it's activated, the billing commends. Yeah. No. No. No. We will go ahead and sort it out. Okay? I'm just trying to provide you our process, but we will sort this out. So technically, this address is 33 Eighting Avenue is your address where you would like to receive the router. Right? Your shipping address. Okay. Okay. So here's what you need to do. One moment. I'm just trying to check what I can help you on this so we can avoid commencing your billing prior you activating or getting connected to that building. What date you will be moving in? To which date? Which date you will be moving into your premises? The August 8. August 8. Okay. Be on the line. Let me just go ahead and check with our tech team and figure out what we need to do on this, okay, to address your concern. Thank you. Thank you so much for patiently waiting, Elise. Okay. So here's what Mhmm. Oh, no. No. No. You got an email in reference. That's an automatic email because we received your order. Oh, that's our tech team. But no worries. I've already messaged them the hold on to it because I'm on on on the line. Okay. Not a problem with that. So here's what you need to do. Okay? You have to resubmit your order. We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address. So we should not be activating the service to this address. K? And then, please submit another order. Please ensure that you enter the address where you would like to activate the service under billing address. And then under the shipping address section, clearly provide the correct shipping details. And please add note that you are requesting the service to be activated on August 8. And then afterwards, you need also to select which postage you would like to pay. And then you have to select your contract. Before selecting a contract, isn't it you are in a twelve month? So select the free router twelve months. Select that one. No. Under the subscription options, you will need I'm sorry. You have to see you can select a new modem below. So you have to select the modem or router under twelve month contract. It's oh, no. There's no showing under the subscription 12 MAC contract and then the router. Sorry to click the Tolman contract, please. It seems like the website is asking you to select also the plan. Mhmm. That's right. Mhmm. Please try to click that one, select, and then select the router for twelve months. Mm-mm. Mm-mm. Yeah. Have you selected the Airtel gaming k seven Wi Fi? Yeah. Yeah. You have to select that since it's included from the twelve month. In that way, from the latter part of the checkout, they will provide you the option for postage that you need to pay. Mhmm. Yeah. Yeah. Yes. Yes. Please select twelve month contract. Is there any option showing that you need to select postage? No. A postage is standard. K. Let's get the postage. But, anyway, for the postage and the plan, I will just take note of this, and then I will just send you the invoice for the postage. Most importantly, you are putting the shipping and billing. No. No. We Mhmm. That's correct. Yeah. Just put in that you would like to activate and commence the service on August 8, your preferred date. Yes, please. I'm currently checking your order here. Just one moment. Okay. Let me just go in here. 546. K. Your your payment is on process, and I'll just need to take note and confirm that your service plan is Supa 50. Right? The standard 50 MBBS? Okay. Let me take note here. Supa 50. K. The payment, it's still on process. Okay. So, Phyllis, all good with this concern. I will coordinate to our technical team in reference with your request. Okay? And then yes. Once your service has been activated, you will receive a communication from our tech team with pre provision router. And as I've mentioned, in case you experience any error or any issues, we have our tech rep on duty to provide you support. Alright. You're welcome, Phyllis. I appreciate your time. Have a good one. 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How may I help you today? Mhmm. Mhmm. Oh, okay.\n\nI got it. So billing the one you put in is your shipping address, not the address where you would like to activate the Internet service. Is that what you're trying to say? Oh, okay. Mhmm.\n\nYes. So once we receive or once we send you the router, it's already been preconfigured. So it's technically plug in and play, and then you will be able to get connected to the activated Internet services. In case you encounter any error or issues, just let us know, and our tech rep on duty will be able to provide you support. I'm okay.\n\nYeah. Yeah. Yeah. I got it. Uh-huh.\n\nYeah. That's correct. So here's our ordering process and activation process, Felice. Once we receive your order, our technical team will go ahead and do the job. They will go ahead and submit the order to the network and activate it right away.\n\nBecause once we pre provision the router, the service should be activated already to the network. And then once it's activated, the billing commends. Yeah. No. No.\n\nNo. We will go ahead and sort it out. Okay? I'm just trying to provide you our process, but we will sort this out. So technically, this address is 33 Eighting Avenue is your address where you would like to receive the router.\n\nRight? Your shipping address. Okay. Okay. So here's what you need to do.\n\nOne moment. I'm just trying to check what I can help you on this so we can avoid commencing your billing prior you activating or getting connected to that building. What date you will be moving in? To which date? Which date you will be moving into your premises?\n\nThe August 8. August 8. Okay. Be on the line. Let me just go ahead and check with our tech team and figure out what we need to do on this, okay, to address your concern.\n\nThank you. Thank you so much for patiently waiting, Elise. Okay. So here's what Mhmm. Oh, no.\n\nNo. No. You got an email in reference. That's an automatic email because we received your order. Oh, that's our tech team.\n\nBut no worries. I've already messaged them the hold on to it because I'm on on on the line. Okay. Not a problem with that. So here's what you need to do.\n\nOkay? You have to resubmit your order. We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address. So we should not be activating the service to this address. K?\n\nAnd then, please submit another order. Please ensure that you enter the address where you would like to activate the service under billing address. And then under the shipping address section, clearly provide the correct shipping details. And please add note that you are requesting the service to be activated on August 8. And then afterwards, you need also to select which postage you would like to pay.\n\nAnd then you have to select your contract. Before selecting a contract, isn't it you are in a twelve month? So select the free router twelve months. Select that one. No.\n\nUnder the subscription options, you will need I'm sorry. You have to see you can select a new modem below. So you have to select the modem or router under twelve month contract. It's oh, no. There's no showing under the subscription 12 MAC contract and then the router.\n\nSorry to click the Tolman contract, please. It seems like the website is asking you to select also the plan. Mhmm. That's right. Mhmm.\n\nPlease try to click that one, select, and then select the router for twelve months. Mm-mm. Mm-mm. Yeah. Have you selected the Airtel gaming k seven Wi Fi?\n\nYeah. Yeah. You have to select that since it's included from the twelve month. In that way, from the latter part of the checkout, they will provide you the option for postage that you need to pay. Mhmm.\n\nYeah. Yeah. Yes. Yes. Please select twelve month contract.\n\nIs there any option showing that you need to select postage? No. A postage is standard. K. Let's get the postage.\n\nBut, anyway, for the postage and the plan, I will just take note of this, and then I will just send you the invoice for the postage. Most importantly, you are putting the shipping and billing. No. No. We Mhmm.\n\nThat's correct. Yeah. Just put in that you would like to activate and commence the service on August 8, your preferred date. Yes, please. I'm currently checking your order here.\n\nJust one moment. Okay. Let me just go in here. 546. K.\n\nYour your payment is on process, and I'll just need to take note and confirm that your service plan is Supa 50. Right? The standard 50 MBBS? Okay. Let me take note here.\n\nSupa 50. K. The payment, it's still on process. Okay. So, Phyllis, all good with this concern.\n\nI will coordinate to our technical team in reference with your request. Okay? And then yes. Once your service has been activated, you will receive a communication from our tech team with pre provision router. And as I've mentioned, in case you experience any error or any issues, we have our tech rep on duty to provide you support.\n\nAlright. You're welcome, Phyllis. I appreciate your time. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Account.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.17540565133094788},{"text":"How may I help you today?","start":0.79999995,"end":2.02,"sentiment":"positive","sentiment_score":0.3770405153433482},{"text":"Mhmm.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":-0.0005650287494063377},{"text":"Mhmm.","start":27.185,"end":27.685,"sentiment":"neutral","sentiment_score":-0.006096940021961927},{"text":"Oh, okay.","start":27.904999,"end":28.785,"sentiment":"neutral","sentiment_score":0.01568008027970791}],"sentiment":"neutral","sentiment_score":0.22384972137991677,"num_words":11,"start":0.32,"end":28.785},{"sentences":[{"text":"I got it.","start":28.785,"end":29.685,"sentiment":"neutral","sentiment_score":0.021404534578323364},{"text":"So billing the one you put in is your shipping address, not the address where you would like to activate the Internet 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it.","start":120.11,"end":121.09,"sentiment":"neutral","sentiment_score":0.07745074604948361},{"text":"Uh-huh.","start":126.925,"end":127.425,"sentiment":"neutral","sentiment_score":-0.03419271111488342}],"sentiment":"neutral","sentiment_score":0.07088262108819825,"num_words":7,"start":117.95,"end":127.425},{"sentences":[{"text":"Yeah.","start":138.125,"end":138.525,"sentiment":"neutral","sentiment_score":0.0683370977640152},{"text":"That's correct.","start":138.525,"end":139.19,"sentiment":"neutral","sentiment_score":0.16802452504634857},{"text":"So here's our ordering process and activation process, Felice.","start":139.19,"end":143.69,"sentiment":"neutral","sentiment_score":0.18527024156517452},{"text":"Once we receive your order, our technical team will go ahead and do the job.","start":143.98999,"end":149.84999,"sentiment":"neutral","sentiment_score":0.2057127594947815},{"text":"They will go ahead and submit the order to the network and activate it right 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commends.","start":164.42499,"end":168.73001,"sentiment":"neutral","sentiment_score":0.08002827782183886},{"text":"Yeah.","start":170.15001,"end":170.65001,"sentiment":"neutral","sentiment_score":-0.025532715022563934},{"text":"No.","start":172.87001,"end":173.11,"sentiment":"neutral","sentiment_score":-0.14165568351745603},{"text":"No.","start":173.11,"end":173.27,"sentiment":"neutral","sentiment_score":-0.15123018622398376}],"sentiment":"neutral","sentiment_score":0.12775196024665125,"num_words":27,"start":155.625,"end":173.27},{"sentences":[{"text":"No.","start":173.27,"end":173.67,"sentiment":"neutral","sentiment_score":-0.18831174075603485},{"text":"We will go ahead and sort it out.","start":173.67,"end":175.43001,"sentiment":"neutral","sentiment_score":-0.12188142631202936},{"text":"Okay?","start":175.43001,"end":175.91,"sentiment":"neutral","sentiment_score":-0.029799003154039383},{"text":"I'm just trying to provide you our process, but we will sort this out.","start":175.91,"end":180.97,"sentiment":"neutral","sentiment_score":0.006367990614048072},{"text":"So technically, this address is 33 Eighting Avenue is your address where you would like to receive the router.","start":181.535,"end":190.33499,"sentiment":"neutral","sentiment_score":0.012546510827776632}],"sentiment":"neutral","sentiment_score":-0.020130850699578606,"num_words":43,"start":173.27,"end":190.33499},{"sentences":[{"text":"Right?","start":190.33499,"end":190.655,"sentiment":"neutral","sentiment_score":0.002414233982563019},{"text":"Your shipping address.","start":190.655,"end":191.875,"sentiment":"neutral","sentiment_score":-0.005265714290241401},{"text":"Okay.","start":192.655,"end":193.155,"sentiment":"neutral","sentiment_score":0.03606981411576271},{"text":"Okay.","start":193.59001,"end":194.09001,"sentiment":"neutral","sentiment_score":0.036769501864910126},{"text":"So here's what you need to do.","start":194.55,"end":196.65001,"sentiment":"neutral","sentiment_score":0.03545096277126244}],"sentiment":"neutral","sentiment_score":0.02366254973010375,"num_words":13,"start":190.33499,"end":196.65001},{"sentences":[{"text":"One moment.","start":201.03,"end":201.59001,"sentiment":"neutral","sentiment_score":0.0148825878277421},{"text":"I'm just trying to check what I can help you on this so we can avoid commencing your billing prior you activating or getting connected to that building.","start":201.59001,"end":215.455,"sentiment":"neutral","sentiment_score":-0.01923541644854205},{"text":"What date you will be moving in?","start":215.595,"end":218.735,"sentiment":"neutral","sentiment_score":-0.0022107803129724096},{"text":"To which date?","start":220.59,"end":221.56999,"sentiment":"neutral","sentiment_score":-0.026911710078517597},{"text":"Which date you will be moving into your premises?","start":221.63,"end":224.37,"sentiment":"neutral","sentiment_score":-0.005110658705234528}],"sentiment":"neutral","sentiment_score":-0.013286387870962523,"num_words":49,"start":201.03,"end":224.37},{"sentences":[{"text":"The August 8.","start":233.47,"end":234.93,"sentiment":"neutral","sentiment_score":-0.05384675537546476},{"text":"August 8.","start":240.21501,"end":241.195,"sentiment":"neutral","sentiment_score":-0.04267260059714317},{"text":"Okay.","start":243.41501,"end":243.91501,"sentiment":"neutral","sentiment_score":-0.02113298326730728},{"text":"Be on the line.","start":244.05501,"end":244.77501,"sentiment":"neutral","sentiment_score":-0.023100081365555525},{"text":"Let me just go ahead and check with our tech team and figure out what we need to do on this, okay, to address your concern.","start":244.77501,"end":252.0,"sentiment":"neutral","sentiment_score":-0.02189643752689545}],"sentiment":"neutral","sentiment_score":-0.02582572643748588,"num_words":36,"start":233.47,"end":252.0},{"sentences":[{"text":"Thank you.","start":252.06,"end":252.8,"sentiment":"positive","sentiment_score":0.3728819638490677},{"text":"Thank you so much for patiently waiting, Elise.","start":602.055,"end":604.635,"sentiment":"positive","sentiment_score":0.5260904245078564},{"text":"Okay.","start":604.935,"end":605.435,"sentiment":"neutral","sentiment_score":0.15012456476688385},{"text":"So here's what Mhmm.","start":605.495,"end":614.35,"sentiment":"neutral","sentiment_score":-0.003447873517870903},{"text":"Oh, no.","start":619.77,"end":620.41,"sentiment":"neutral","sentiment_score":-0.1766088306903839}],"sentiment":"neutral","sentiment_score":0.27868251371033054,"num_words":17,"start":252.06,"end":620.41},{"sentences":[{"text":"No.","start":620.41,"end":620.57,"sentiment":"neutral","sentiment_score":-0.1956513226032257},{"text":"No.","start":620.57,"end":621.07,"sentiment":"neutral","sentiment_score":-0.22425374388694763},{"text":"You got an email in reference.","start":623.77,"end":625.63,"sentiment":"neutral","sentiment_score":-0.13498003905018172},{"text":"That's an automatic email because we received your order.","start":626.09,"end":631.055,"sentiment":"neutral","sentiment_score":-0.06724744786818822},{"text":"Oh, that's our tech team.","start":647.45,"end":648.97003,"sentiment":"neutral","sentiment_score":-0.09351285099983216}],"sentiment":"neutral","sentiment_score":-0.10466257211836902,"num_words":22,"start":620.41,"end":648.97003},{"sentences":[{"text":"But no worries.","start":648.97003,"end":649.61005,"sentiment":"neutral","sentiment_score":0.017324455082416534},{"text":"I've already messaged them the hold on to it because I'm on on on the line.","start":649.61005,"end":654.99005,"sentiment":"neutral","sentiment_score":-0.005473105935379863},{"text":"Okay.","start":655.13,"end":655.53,"sentiment":"neutral","sentiment_score":0.045604921877384186},{"text":"Not a problem with that.","start":655.53,"end":656.805,"sentiment":"neutral","sentiment_score":0.06598962172865867},{"text":"So here's what you need to do.","start":656.885,"end":658.325,"sentiment":"neutral","sentiment_score":0.06673080740230423}],"sentiment":"neutral","sentiment_score":0.025221011019311845,"num_words":32,"start":648.97003,"end":658.325},{"sentences":[{"text":"Okay?","start":658.325,"end":658.825,"sentiment":"neutral","sentiment_score":0.04075498878955841},{"text":"You have to resubmit your order.","start":659.08496,"end":663.065,"sentiment":"neutral","sentiment_score":-0.08935655218859513},{"text":"We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address.","start":663.845,"end":672.4,"sentiment":"neutral","sentiment_score":-0.19936074763536454},{"text":"So we should not be activating the service to this address.","start":672.46,"end":676.32,"sentiment":"neutral","sentiment_score":-0.2203307951038534},{"text":"K?","start":676.7,"end":677.2,"sentiment":"neutral","sentiment_score":-0.051746517419815063}],"sentiment":"neutral","sentiment_score":-0.17840986001567963,"num_words":39,"start":658.325,"end":677.2},{"sentences":[{"text":"And then, please submit another order.","start":677.5,"end":680.80005,"sentiment":"neutral","sentiment_score":-0.02777298508832852},{"text":"Please ensure that you enter the address where you would like to activate the service under billing address.","start":681.10004,"end":689.27496,"sentiment":"neutral","sentiment_score":0.02358734380039904},{"text":"And then under the shipping address section, clearly provide the correct shipping details.","start":689.89496,"end":695.675,"sentiment":"neutral","sentiment_score":0.04193268515742742},{"text":"And please add note that you are requesting the service to be activated on August 8.","start":695.81494,"end":702.83997,"sentiment":"neutral","sentiment_score":0.028387516853399575},{"text":"And then afterwards, you need also to select which postage you would like to pay.","start":702.9,"end":711.32,"sentiment":"neutral","sentiment_score":0.02592439961930116}],"sentiment":"neutral","sentiment_score":0.024207727189230567,"num_words":68,"start":677.5,"end":711.32},{"sentences":[{"text":"And then you have to select your contract.","start":726.72,"end":730.5,"sentiment":"neutral","sentiment_score":0.019760450813919306},{"text":"Before selecting a contract, isn't it you are in a twelve month?","start":731.51996,"end":735.37994,"sentiment":"neutral","sentiment_score":-0.0039061274534712234},{"text":"So select the free router twelve months.","start":735.6,"end":740.25995,"sentiment":"neutral","sentiment_score":0.03644842228719166},{"text":"Select that one.","start":740.805,"end":743.385,"sentiment":"neutral","sentiment_score":0.01646098556617896},{"text":"No.","start":744.725,"end":745.045,"sentiment":"neutral","sentiment_score":-0.18160724639892575}],"sentiment":"neutral","sentiment_score":0.007552411076762985,"num_words":31,"start":726.72,"end":745.045},{"sentences":[{"text":"Under the subscription options, you will need I'm sorry.","start":745.045,"end":751.225,"sentiment":"neutral","sentiment_score":-0.14122886707385382},{"text":"You have to see you can select a new modem below.","start":751.445,"end":754.585,"sentiment":"neutral","sentiment_score":-0.07351894422688267},{"text":"So you have to select the modem or router under twelve month contract.","start":754.805,"end":759.51996,"sentiment":"neutral","sentiment_score":-0.026154588191555098},{"text":"It's oh, no.","start":762.54,"end":767.04,"sentiment":"neutral","sentiment_score":-0.19853689273198447},{"text":"There's no showing under the subscription 12 MAC contract and then the router.","start":783.5,"end":791.28,"sentiment":"neutral","sentiment_score":-0.15911946961512932}],"sentiment":"neutral","sentiment_score":-0.1037539106090458,"num_words":49,"start":745.045,"end":791.28},{"sentences":[{"text":"Sorry to click the Tolman contract, please.","start":803.245,"end":805.48505,"sentiment":"neutral","sentiment_score":-0.15184869936534337},{"text":"It seems like the website is asking you to select also the plan.","start":805.48505,"end":809.905,"sentiment":"neutral","sentiment_score":-0.20694964608320823},{"text":"Mhmm.","start":848.20996,"end":848.70996,"sentiment":"neutral","sentiment_score":-0.07949043810367584},{"text":"That's right.","start":848.76996,"end":849.51,"sentiment":"neutral","sentiment_score":-0.04857226647436619},{"text":"Mhmm.","start":861.455,"end":861.935,"sentiment":"neutral","sentiment_score":-0.013725213706493378}],"sentiment":"neutral","sentiment_score":-0.16431860330825052,"num_words":24,"start":803.245,"end":861.935},{"sentences":[{"text":"Please try to click that one, select, and then select the router for twelve months.","start":861.935,"end":870.49,"sentiment":"neutral","sentiment_score":-0.011417188867926597},{"text":"Mm-mm.","start":877.725,"end":878.225,"sentiment":"neutral","sentiment_score":-0.2827377915382385},{"text":"Mm-mm.","start":882.245,"end":882.745,"sentiment":"neutral","sentiment_score":-0.05565976724028587},{"text":"Yeah.","start":886.76495,"end":887.08496,"sentiment":"neutral","sentiment_score":0.09776803851127625},{"text":"Have you selected the Airtel gaming k seven Wi Fi?","start":887.08496,"end":891.02496,"sentiment":"neutral","sentiment_score":0.0470755610615015}],"sentiment":"neutral","sentiment_score":0.0021024377617452827,"num_words":28,"start":861.935,"end":891.02496},{"sentences":[{"text":"Yeah.","start":892.7,"end":893.2,"sentiment":"neutral","sentiment_score":0.028510767966508865},{"text":"Yeah.","start":893.82,"end":894.13995,"sentiment":"neutral","sentiment_score":0.03707786649465561},{"text":"You have to select that since it's included from the twelve month.","start":894.13995,"end":897.83997,"sentiment":"neutral","sentiment_score":0.07449357056369384},{"text":"In that way, from the latter part of the checkout, they will provide you the option for postage that you need to pay.","start":897.89996,"end":905.6,"sentiment":"neutral","sentiment_score":0.13580748697985773},{"text":"Mhmm.","start":919.49,"end":919.99,"sentiment":"neutral","sentiment_score":-0.026893939822912216}],"sentiment":"neutral","sentiment_score":0.10674183531419228,"num_words":38,"start":892.7,"end":919.99},{"sentences":[{"text":"Yeah.","start":922.45,"end":922.85004,"sentiment":"neutral","sentiment_score":-0.0001264559105038643},{"text":"Yeah.","start":922.85004,"end":922.93,"sentiment":"neutral","sentiment_score":-0.007332773879170418},{"text":"Yes.","start":922.93,"end":923.43,"sentiment":"neutral","sentiment_score":0.001092282123863697},{"text":"Yes.","start":924.05,"end":924.55,"sentiment":"neutral","sentiment_score":0.005257786251604557},{"text":"Please select twelve month contract.","start":925.01,"end":926.87,"sentiment":"neutral","sentiment_score":0.008141337335109711}],"sentiment":"neutral","sentiment_score":0.004399725029038059,"num_words":9,"start":922.45,"end":926.87},{"sentences":[{"text":"Is there any option showing that you need to select postage?","start":942.04504,"end":947.73004,"sentiment":"neutral","sentiment_score":-0.0610000958496874},{"text":"No.","start":948.75,"end":949.07,"sentiment":"neutral","sentiment_score":-0.12266695499420166},{"text":"A postage is standard.","start":949.07,"end":950.37006,"sentiment":"neutral","sentiment_score":-0.12342852167785168},{"text":"K.","start":955.87006,"end":956.11005,"sentiment":"neutral","sentiment_score":-0.030328713357448574},{"text":"Let's get the postage.","start":956.11005,"end":957.57,"sentiment":"neutral","sentiment_score":0.0032659771968610585}],"sentiment":"neutral","sentiment_score":-0.0621260428867702,"num_words":21,"start":942.04504,"end":957.57},{"sentences":[{"text":"But, anyway, for the postage and the plan, I will just take note of this, and then I will just send you the invoice for the postage.","start":958.19,"end":966.765,"sentiment":"neutral","sentiment_score":0.10572810388273662},{"text":"Most importantly, you are putting the shipping and billing.","start":966.985,"end":970.685,"sentiment":"neutral","sentiment_score":0.14838162312904993},{"text":"No.","start":977.29004,"end":977.53,"sentiment":"neutral","sentiment_score":-0.02594546601176262},{"text":"No.","start":977.53,"end":977.85004,"sentiment":"neutral","sentiment_score":-0.043944597244262695},{"text":"We Mhmm.","start":977.85004,"end":990.25,"sentiment":"neutral","sentiment_score":0.04297987371683121}],"sentiment":"neutral","sentiment_score":0.1051540774293244,"num_words":40,"start":958.19,"end":990.25},{"sentences":[{"text":"That's correct.","start":990.25,"end":991.07,"sentiment":"neutral","sentiment_score":0.1406143233180046},{"text":"Yeah.","start":1031.9651,"end":1032.4651,"sentiment":"neutral","sentiment_score":0.09438136219978333},{"text":"Just put in that you would like to activate and commence the service on August 8, your preferred date.","start":1032.525,"end":1041.14,"sentiment":"neutral","sentiment_score":0.13576040416955948},{"text":"Yes, please.","start":1070.54,"end":1071.28,"sentiment":"neutral","sentiment_score":0.09991985931992531},{"text":"I'm currently checking your order here.","start":1173.655,"end":1175.655,"sentiment":"neutral","sentiment_score":-0.04665652755647898}],"sentiment":"neutral","sentiment_score":0.09583194137861331,"num_words":30,"start":990.25,"end":1175.655},{"sentences":[{"text":"Just one moment.","start":1175.655,"end":1176.635,"sentiment":"neutral","sentiment_score":-0.06009108945727348},{"text":"Okay.","start":1178.135,"end":1178.635,"sentiment":"neutral","sentiment_score":0.010588187724351885},{"text":"Let me just go in here.","start":1180.135,"end":1181.675,"sentiment":"neutral","sentiment_score":0.02691726541767518},{"text":"546.","start":1196.505,"end":1200.2051,"sentiment":"neutral","sentiment_score":0.009776932187378408},{"text":"K.","start":1214.38,"end":1214.78,"sentiment":"neutral","sentiment_score":0.01683027483522892}],"sentiment":"neutral","sentiment_score":0.0015354765734324853,"num_words":12,"start":1175.655,"end":1214.78},{"sentences":[{"text":"Your your payment is on process, and I'll just need to take note and confirm that your service plan is Supa 50.","start":1214.78,"end":1224.495,"sentiment":"neutral","sentiment_score":0.04548346683044325},{"text":"Right?","start":1224.495,"end":1224.8151,"sentiment":"neutral","sentiment_score":0.024534698575735092},{"text":"The standard 50 MBBS?","start":1224.8151,"end":1226.915,"sentiment":"neutral","sentiment_score":0.0015235753962770104},{"text":"Okay.","start":1227.375,"end":1227.875,"sentiment":"neutral","sentiment_score":0.03611886501312256},{"text":"Let me take note here.","start":1228.8151,"end":1230.3551,"sentiment":"neutral","sentiment_score":0.04329674057662487}],"sentiment":"neutral","sentiment_score":0.03890508600990429,"num_words":33,"start":1214.78,"end":1230.3551},{"sentences":[{"text":"Supa 50.","start":1233.295,"end":1234.435,"sentiment":"neutral","sentiment_score":0.019263227470219135},{"text":"K.","start":1235.61,"end":1235.85,"sentiment":"neutral","sentiment_score":0.02160830050706863},{"text":"The payment, it's still on process.","start":1235.85,"end":1238.03,"sentiment":"neutral","sentiment_score":0.01783556304872036},{"text":"Okay.","start":1252.6849,"end":1253.085,"sentiment":"neutral","sentiment_score":0.14141543209552765},{"text":"So, Phyllis, all good with this concern.","start":1253.085,"end":1255.265,"sentiment":"neutral","sentiment_score":0.27592648778642925}],"sentiment":"neutral","sentiment_score":0.1317675870788448,"num_words":17,"start":1233.295,"end":1255.265},{"sentences":[{"text":"I will coordinate to our technical team in reference with your request.","start":1255.325,"end":1260.865,"sentiment":"neutral","sentiment_score":0.13179280484716097},{"text":"Okay?","start":1260.9249,"end":1261.245,"sentiment":"neutral","sentiment_score":0.09900567680597304},{"text":"And then yes.","start":1261.245,"end":1268.88,"sentiment":"neutral","sentiment_score":0.191923126578331},{"text":"Once your service has been activated, you will receive a communication from our tech team with pre provision router.","start":1268.88,"end":1278.625,"sentiment":"neutral","sentiment_score":0.23828740574811635},{"text":"And as I've mentioned, in case you experience any error or any issues, we have our tech rep on duty to provide you support.","start":1279.005,"end":1289.025,"sentiment":"neutral","sentiment_score":0.1284712739288807}],"sentiment":"neutral","sentiment_score":0.16723830505447873,"num_words":59,"start":1255.325,"end":1289.025},{"sentences":[{"text":"Alright.","start":1291.11,"end":1291.61,"sentiment":"neutral","sentiment_score":0.23771414160728457},{"text":"You're welcome, Phyllis.","start":1293.43,"end":1294.55,"sentiment":"positive","sentiment_score":0.5510506927967072},{"text":"I appreciate your time.","start":1294.55,"end":1296.31,"sentiment":"positive","sentiment_score":0.5937618389725685},{"text":"Have a good one.","start":1296.31,"end":1297.37,"sentiment":"neutral","sentiment_score":-0.24396033585071564},{"text":"Bye bye.","start":1297.51,"end":1298.25,"sentiment":"neutral","sentiment_score":0.2396135777235031}],"sentiment":"neutral","sentiment_score":0.26923567056655884,"num_words":14,"start":1291.11,"end":1298.25}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. It's Lisa Liz. I was just on the phone before setting up the account for for for the Internet, for home Internet. I've gone online, so I've filled out but I think I've accidentally put at the start when it said your address. I put my delivery address instead. So how does this know what address to connect the Internet on? Okay. Yeah. So look. I've gone to my dashboard. Okay. I'm in the account. It's processing the order. So that's it says order's processing. Addresses so the billing address, I've put the new address where I'm moving to, but the shipping address, I've put where I currently am because I'm there for another couple of weeks. And payment method so the Internet's already there, isn't it? I just need to plug in the modem when it comes. Is that correct? Okay. Yeah. Okay. Okay. But I'm not moving in for another couple of till I don't need it active until another two weeks. So that doesn't matter. I don't need to put that date in, do I? Because there's already someone still living there. Does that make sense? Like because I'm used to your usual, you know, your usual Internet, how you tell them what date you, you know, you'll be moving in and you want it active and when you're canceling. So where is there anywhere where I put in any dates or anything in, or or they're just gonna start charging me now? Okay. So am I paying am I paying for someone out okay. So am I paying for someone else's Internet right now? Yeah. Yep. Yep. Yes. Mhmm. Yeah. Sorry. What was that? Can we have it connected on the make it Wednesday, the eighth? I've got chicken and yep. Mhmm. Yep. Yep. Okay. Thanks. Yep. Yep. Just yeah. I was just gonna say there's a there's another call coming through while I was speaking with you. I didn't answer it, but it turns out it was you guys calling me that I've haven't updated the speed or something. I just got an email saying yeah. Okay. It says oh, because we attempted to call you because there was a call from your organization. It says, however, we're unable to reach you. Could you please inform that we would like to inform that we have received your order. However, upon checking, there is no selected plan yet. Okay. Yep. Yep. Okay. So Okay. Okay. Alright. So so how so I've already so I'm on my dashboard. My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding. So what would you like me to do? Which yep. Is that under subscriptions? Do I go under subscriptions? Where is it, though? Like, there's not I click subscriptions. There's nothing coming up. That's the thing. It says oh, wait. Have you have no active subscriptions. It says browse okay. Browse products. I go into browse products. Okay. Twelve month contract. I select that. Is that it? So if I go into it says shop it says shop 100 gigabytes, twelve month contract, 15 gigabytes. Are they incorrect? Like, do I click the the twelve month contract? Okay. It says twelve month contract, then there's a proceed to checkout. I don't know. You're just FYI, this whole system your in your processing set the setup isn't very user friendly. Okay. No. It's just I can pick twelve month contract, but that's it. It's not giving me anything else to pick select. Nothing about plans. Nothing about let me go well, if I go back into do I go into super networks and start again? So I've clicked super networks, and it says check your address. Do you want me to okay. I'll go down super fiber boost, Super 50 slash 20 unlimited. That's it? Okay. Yeah. Select. Okay. And then the it says there's a Airtel gaming router, free router. No. Keep going down. Yep. Twelve months. So let yeah. The contract, zero dollar, and you get a free router. Is that it? No. Is that do you want me to collect select that one? Yep. Yep. Okay. So I've selected that, and then it says you can also select the home phone option. No. I don't wanna select the home phone option. So I keep going down, then it says select your super network contract. Yes. Is that mhmm. Is it mhmm yes or is it mhmm no? Okay. Selected. Okay. So now it's taken me down to order summary. Airtel gaming, $0, and it says twelve month contract. Yep. And then there's a order now. Is that it? I press there's no option. An address? Not yet. No. Not yet. No. There's no option yet for postage. Alright. I'm gonna go okay. I'm gonna click order now. It's not gonna do it twice, is it? Okay. Wait. Now it's taken to a checkout, and it says okay. My first name, last name, street address. So is this where I put the address where I'd like it connected? Okay. Okay. And then my email, mobile, driver's license. I did do that, but I'll do it again. Okay. Now $20 has come up in the section, so that must be the charge. $2.02 $8.04 $1.03. I'm just putting the details in. So 363. Date of birth, 01/19/1981. Okay. Terms and conditions. I checked that. Okay. There's a order note. Optional. So what would you like in the notes? I'd like to activate in commercial service on yep. Okay. Got the note in. And now just press place order. Okay. Proceed to payment. I'm just gonna put in my card details. Filling in the details. Okay. Yep. Okay. Overview. Continue. Okay. So now it says the order details, and I placed the order. This is a note. There has been a critical error on this website. I don't know what's that about. Hello? Yeah. Yeah. 50 20. Yep. Okay. Okay. And so when it arrives, I just put the plug in the router, and it should be working. Yep. Yep. Okay. Okay. Alright then. Okay. Thank you. Alright. Okay. Thank you. Thanks. Not a thanks. Thank you. Bye. 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Hi. It's Lisa Liz. I was just on the phone before setting up the account for for for the Internet, for home Internet. I've gone online, so I've filled out but I think I've accidentally put at the start when it said your address.\n\nI put my delivery address instead. So how does this know what address to connect the Internet on? Okay. Yeah. So look.\n\nI've gone to my dashboard. Okay. I'm in the account. It's processing the order. So that's it says order's processing.\n\nAddresses so the billing address, I've put the new address where I'm moving to, but the shipping address, I've put where I currently am because I'm there for another couple of weeks. And payment method so the Internet's already there, isn't it? I just need to plug in the modem when it comes. Is that correct? Okay.\n\nYeah. Okay. Okay. But I'm not moving in for another couple of till I don't need it active until another two weeks. So that doesn't matter.\n\nI don't need to put that date in, do I? Because there's already someone still living there. Does that make sense? Like because I'm used to your usual, you know, your usual Internet, how you tell them what date you, you know, you'll be moving in and you want it active and when you're canceling. So where is there anywhere where I put in any dates or anything in, or or they're just gonna start charging me now?\n\nOkay. So am I paying am I paying for someone out okay. So am I paying for someone else's Internet right now? Yeah. Yep.\n\nYep. Yes. Mhmm. Yeah. Sorry.\n\nWhat was that? Can we have it connected on the make it Wednesday, the eighth? I've got chicken and yep. Mhmm. Yep.\n\nYep. Okay. Thanks. Yep. Yep.\n\nJust yeah. I was just gonna say there's a there's another call coming through while I was speaking with you. I didn't answer it, but it turns out it was you guys calling me that I've haven't updated the speed or something. I just got an email saying yeah. Okay.\n\nIt says oh, because we attempted to call you because there was a call from your organization. It says, however, we're unable to reach you. Could you please inform that we would like to inform that we have received your order. However, upon checking, there is no selected plan yet. Okay.\n\nYep. Yep. Okay. So Okay. Okay.\n\nAlright. So so how so I've already so I'm on my dashboard. My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding. So what would you like me to do? Which yep.\n\nIs that under subscriptions? Do I go under subscriptions? Where is it, though? Like, there's not I click subscriptions. There's nothing coming up.\n\nThat's the thing. It says oh, wait. Have you have no active subscriptions. It says browse okay. Browse products.\n\nI go into browse products. Okay. Twelve month contract. I select that. Is that it?\n\nSo if I go into it says shop it says shop 100 gigabytes, twelve month contract, 15 gigabytes. Are they incorrect? Like, do I click the the twelve month contract? Okay. It says twelve month contract, then there's a proceed to checkout.\n\nI don't know. You're just FYI, this whole system your in your processing set the setup isn't very user friendly. Okay. No. It's just I can pick twelve month contract, but that's it.\n\nIt's not giving me anything else to pick select. Nothing about plans. Nothing about let me go well, if I go back into do I go into super networks and start again? So I've clicked super networks, and it says check your address. Do you want me to okay.\n\nI'll go down super fiber boost, Super 50 slash 20 unlimited. That's it? Okay. Yeah. Select.\n\nOkay. And then the it says there's a Airtel gaming router, free router. No. Keep going down. Yep.\n\nTwelve months. So let yeah. The contract, zero dollar, and you get a free router. Is that it? No.\n\nIs that do you want me to collect select that one? Yep. Yep. Okay. So I've selected that, and then it says you can also select the home phone option.\n\nNo. I don't wanna select the home phone option. So I keep going down, then it says select your super network contract. Yes. Is that mhmm.\n\nIs it mhmm yes or is it mhmm no? Okay. Selected. Okay. So now it's taken me down to order summary.\n\nAirtel gaming, $0, and it says twelve month contract. Yep. And then there's a order now. Is that it? I press there's no option.\n\nAn address? Not yet. No. Not yet. No.\n\nThere's no option yet for postage. Alright. I'm gonna go okay. I'm gonna click order now. It's not gonna do it twice, is it?\n\nOkay. Wait. Now it's taken to a checkout, and it says okay. My first name, last name, street address. So is this where I put the address where I'd like it connected?\n\nOkay. Okay. And then my email, mobile, driver's license. I did do that, but I'll do it again. Okay.\n\nNow $20 has come up in the section, so that must be the charge. $2.02 $8.04 $1.03. I'm just putting the details in. So 363. Date of birth, 01/19/1981.\n\nOkay. Terms and conditions. I checked that. Okay. There's a order note.\n\nOptional. So what would you like in the notes? I'd like to activate in commercial service on yep. Okay. Got the note in.\n\nAnd now just press place order. Okay. Proceed to payment. I'm just gonna put in my card details. Filling in the details.\n\nOkay. Yep. Okay. Overview. Continue.\n\nOkay. So now it says the order details, and I placed the order. This is a note. There has been a critical error on this website. I don't know what's that about.\n\nHello? Yeah. Yeah. 50 20. Yep.\n\nOkay. Okay. And so when it arrives, I just put the plug in the router, and it should be working. Yep. Yep.\n\nOkay. Okay. Alright then. Okay. Thank you.\n\nAlright. Okay. Thank you. Thanks. Not a thanks.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.28,"sentiment":"neutral","sentiment_score":0.1456385850906372},{"text":"Hi.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.13014039397239685},{"text":"It's Lisa Liz.","start":3.52,"end":4.4,"sentiment":"neutral","sentiment_score":0.11584721753994624},{"text":"I was just on the phone before setting up the account for for for the Internet, for home Internet.","start":4.4,"end":11.3,"sentiment":"neutral","sentiment_score":0.10590872952812597},{"text":"I've gone online, so I've filled out but I think I've accidentally put at the start when it said your address.","start":12.16,"end":18.845001,"sentiment":"neutral","sentiment_score":-0.16147622820876895}],"sentiment":"neutral","sentiment_score":-0.016786984437041814,"num_words":45,"start":3.12,"end":18.845001},{"sentences":[{"text":"I put my delivery address instead.","start":18.845001,"end":21.405,"sentiment":"neutral","sentiment_score":-0.16075419386227927},{"text":"So how does this know what address to connect the Internet on?","start":21.405,"end":27.105,"sentiment":"neutral","sentiment_score":-0.06085485561440388},{"text":"Okay.","start":40.36,"end":40.86,"sentiment":"neutral","sentiment_score":0.01668950356543064},{"text":"Yeah.","start":42.28,"end":42.68,"sentiment":"neutral","sentiment_score":0.02218078449368477},{"text":"So look.","start":42.68,"end":43.079998,"sentiment":"neutral","sentiment_score":0.012749241665005684}],"sentiment":"neutral","sentiment_score":-0.07410975723442706,"num_words":22,"start":18.845001,"end":43.079998},{"sentences":[{"text":"I've gone to my dashboard.","start":43.079998,"end":44.54,"sentiment":"neutral","sentiment_score":0.08062240332365037},{"text":"Okay.","start":44.84,"end":45.34,"sentiment":"neutral","sentiment_score":0.117531917989254},{"text":"I'm in the account.","start":45.72,"end":46.699997,"sentiment":"neutral","sentiment_score":0.13591443374752998},{"text":"It's processing the order.","start":48.055,"end":49.675,"sentiment":"neutral","sentiment_score":0.12175632826983929},{"text":"So that's it says order's processing.","start":50.295,"end":53.195,"sentiment":"neutral","sentiment_score":0.06974981197466452}],"sentiment":"neutral","sentiment_score":0.0984912927262485,"num_words":20,"start":43.079998,"end":53.195},{"sentences":[{"text":"Addresses so the billing address, I've put the new address where I'm moving to, but the shipping address, I've put where I currently am because I'm there for another couple of weeks.","start":55.335,"end":65.9,"sentiment":"neutral","sentiment_score":-0.021552220860030502},{"text":"And payment method so the Internet's already there, isn't it?","start":68.28,"end":72.84,"sentiment":"neutral","sentiment_score":0.04360824376344681},{"text":"I just need to plug in the modem when it comes.","start":72.84,"end":75.635,"sentiment":"neutral","sentiment_score":0.06603023477575996},{"text":"Is that correct?","start":76.255,"end":76.994995,"sentiment":"neutral","sentiment_score":0.06963332742452621},{"text":"Okay.","start":89.2,"end":89.7,"sentiment":"positive","sentiment_score":0.4728289842605591}],"sentiment":"neutral","sentiment_score":0.020253910862824374,"num_words":57,"start":55.335,"end":89.7},{"sentences":[{"text":"Yeah.","start":98.72,"end":99.22,"sentiment":"neutral","sentiment_score":0.19383950531482697},{"text":"Okay.","start":101.2,"end":101.7,"sentiment":"neutral","sentiment_score":0.23994897305965424},{"text":"Okay.","start":103.34499,"end":103.744995,"sentiment":"neutral","sentiment_score":0.04362962767481804},{"text":"But I'm not moving in for another couple of till I don't need it active until another two weeks.","start":103.744995,"end":111.905,"sentiment":"neutral","sentiment_score":-0.2206106934892504},{"text":"So that doesn't matter.","start":111.905,"end":113.024994,"sentiment":"neutral","sentiment_score":-0.038892888464033604}],"sentiment":"neutral","sentiment_score":-0.1488367932347151,"num_words":26,"start":98.72,"end":113.024994},{"sentences":[{"text":"I don't need to put that date in, do I?","start":113.024994,"end":115.02,"sentiment":"neutral","sentiment_score":-0.1604444995522499},{"text":"Because there's already someone still living there.","start":115.42,"end":117.439995,"sentiment":"neutral","sentiment_score":-0.07997547728674752},{"text":"Does that make sense?","start":117.899994,"end":118.78,"sentiment":"neutral","sentiment_score":0.06772264745086432},{"text":"Like because I'm used to your usual, you know, your usual Internet, how you tell them what date you, you know, you'll be moving in and you want it active and when you're canceling.","start":118.78,"end":128.95999,"sentiment":"neutral","sentiment_score":-0.00479362001094748},{"text":"So where is there anywhere where I put in any dates or anything in, or or they're just gonna start charging me now?","start":129.09999,"end":137.265,"sentiment":"neutral","sentiment_score":-0.057665666160376175}],"sentiment":"neutral","sentiment_score":-0.04336764293316847,"num_words":78,"start":113.024994,"end":137.265},{"sentences":[{"text":"Okay.","start":164.515,"end":164.83499,"sentiment":"neutral","sentiment_score":0.09428738802671432},{"text":"So am I paying am I paying for someone out okay.","start":164.83499,"end":169.635,"sentiment":"neutral","sentiment_score":0.026971534233201633},{"text":"So am I paying for someone else's Internet right now?","start":169.635,"end":172.295,"sentiment":"neutral","sentiment_score":-0.020699416287243366},{"text":"Yeah.","start":177.40001,"end":177.90001,"sentiment":"neutral","sentiment_score":0.011380687355995178},{"text":"Yep.","start":179.72,"end":180.22,"sentiment":"neutral","sentiment_score":0.025257034227252007}],"sentiment":"neutral","sentiment_score":0.009192409304281076,"num_words":24,"start":164.515,"end":180.22},{"sentences":[{"text":"Yep.","start":191.535,"end":192.035,"sentiment":"neutral","sentiment_score":0.02527666464447975},{"text":"Yes.","start":192.33499,"end":192.83499,"sentiment":"neutral","sentiment_score":0.034798748791217804},{"text":"Mhmm.","start":202.415,"end":202.815,"sentiment":"neutral","sentiment_score":-0.003840107936412096},{"text":"Yeah.","start":202.815,"end":203.315,"sentiment":"neutral","sentiment_score":0.0015722624957561493},{"text":"Sorry.","start":220.27501,"end":220.515,"sentiment":"neutral","sentiment_score":-0.053588371723890305}],"sentiment":"neutral","sentiment_score":0.0008438392542302608,"num_words":5,"start":191.535,"end":220.515},{"sentences":[{"text":"What was that?","start":220.515,"end":221.335,"sentiment":"neutral","sentiment_score":-0.034464659790198006},{"text":"Can we have it connected on the make it Wednesday, the eighth?","start":225.235,"end":232.455,"sentiment":"neutral","sentiment_score":-0.004465642928456266},{"text":"I've got chicken and yep.","start":234.83,"end":237.17,"sentiment":"neutral","sentiment_score":-0.2544453889131546},{"text":"Mhmm.","start":246.26999,"end":246.76999,"sentiment":"neutral","sentiment_score":-0.03101744130253792},{"text":"Yep.","start":248.125,"end":248.625,"sentiment":"neutral","sentiment_score":-0.05121351405978203}],"sentiment":"neutral","sentiment_score":-0.06870179974728009,"num_words":22,"start":220.515,"end":248.625},{"sentences":[{"text":"Yep.","start":249.80501,"end":250.285,"sentiment":"neutral","sentiment_score":0.002840085653588176},{"text":"Okay.","start":250.285,"end":250.685,"sentiment":"neutral","sentiment_score":0.05283394455909729},{"text":"Thanks.","start":250.685,"end":251.185,"sentiment":"neutral","sentiment_score":0.22772283852100372},{"text":"Yep.","start":603.75,"end":604.25,"sentiment":"positive","sentiment_score":0.5349811315536499},{"text":"Yep.","start":605.35,"end":605.85,"sentiment":"neutral","sentiment_score":0.103804849088192}],"sentiment":"neutral","sentiment_score":0.1844365698751062,"num_words":5,"start":249.80501,"end":605.85},{"sentences":[{"text":"Just yeah.","start":606.23,"end":607.58997,"sentiment":"neutral","sentiment_score":0.034316386096179485},{"text":"I was just gonna say there's a there's another call coming through while I was speaking with you.","start":607.58997,"end":612.005,"sentiment":"neutral","sentiment_score":-0.07786390971806315},{"text":"I didn't answer it, but it turns out it was you guys calling me that I've haven't updated the speed or something.","start":612.005,"end":618.745,"sentiment":"neutral","sentiment_score":-0.2276680753989653},{"text":"I just got an email saying yeah.","start":619.685,"end":622.265,"sentiment":"neutral","sentiment_score":-0.14747422082083567},{"text":"Okay.","start":628.84,"end":629.34,"sentiment":"neutral","sentiment_score":-0.06611383706331253}],"sentiment":"neutral","sentiment_score":-0.14880097288638353,"num_words":50,"start":606.23,"end":629.34},{"sentences":[{"text":"It says oh, because we attempted to call you because there was a call from your organization.","start":629.48,"end":636.005,"sentiment":"neutral","sentiment_score":-0.17725694968419917},{"text":"It says, however, we're unable to reach you.","start":636.705,"end":638.86505,"sentiment":"negative","sentiment_score":-0.35083083249628544},{"text":"Could you please inform that we would like to inform that we have received your order.","start":638.86505,"end":643.505,"sentiment":"neutral","sentiment_score":-0.12707376456819475},{"text":"However, upon checking, there is no selected plan yet.","start":643.505,"end":646.405,"sentiment":"negative","sentiment_score":-0.354133461912473},{"text":"Okay.","start":652.22,"end":652.72,"sentiment":"neutral","sentiment_score":-0.02187509089708328}],"sentiment":"neutral","sentiment_score":-0.21690728011376717,"num_words":51,"start":629.48,"end":652.72},{"sentences":[{"text":"Yep.","start":654.14,"end":654.64,"sentiment":"neutral","sentiment_score":-0.013657094910740852},{"text":"Yep.","start":658.77997,"end":659.27997,"sentiment":"neutral","sentiment_score":0.004149027168750763},{"text":"Okay.","start":677.5,"end":678.0,"sentiment":"neutral","sentiment_score":-0.01602982170879841},{"text":"So Okay.","start":683.10004,"end":700.655,"sentiment":"neutral","sentiment_score":0.012408144772052765},{"text":"Okay.","start":700.655,"end":701.155,"sentiment":"neutral","sentiment_score":0.014100621454417706}],"sentiment":"neutral","sentiment_score":0.002229836924622456,"num_words":6,"start":654.14,"end":701.155},{"sentences":[{"text":"Alright.","start":710.78,"end":711.18005,"sentiment":"neutral","sentiment_score":0.01345333643257618},{"text":"So so how so I've already so I'm on my dashboard.","start":711.18005,"end":717.12,"sentiment":"neutral","sentiment_score":0.027731828222220593},{"text":"My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding.","start":717.18005,"end":724.425,"sentiment":"neutral","sentiment_score":0.004876630555372685},{"text":"So what would you like me to do?","start":724.485,"end":726.025,"sentiment":"neutral","sentiment_score":0.009951828280463815},{"text":"Which yep.","start":731.605,"end":736.57996,"sentiment":"neutral","sentiment_score":0.010646731592714787}],"sentiment":"neutral","sentiment_score":0.011970395648280497,"num_words":44,"start":710.78,"end":736.57996},{"sentences":[{"text":"Is that under subscriptions?","start":740.63995,"end":742.01996,"sentiment":"neutral","sentiment_score":0.03062022803351283},{"text":"Do I go under subscriptions?","start":742.24,"end":743.37994,"sentiment":"neutral","sentiment_score":-0.01986154317855835},{"text":"Where is it, though?","start":760.38,"end":761.60004,"sentiment":"neutral","sentiment_score":-0.09001925028860569},{"text":"Like, there's not I click subscriptions.","start":761.9,"end":763.60004,"sentiment":"neutral","sentiment_score":-0.09242908097803593},{"text":"There's nothing coming up.","start":763.82,"end":765.28,"sentiment":"neutral","sentiment_score":-0.25229373574256897}],"sentiment":"neutral","sentiment_score":-0.08263709711963715,"num_words":23,"start":740.63995,"end":765.28},{"sentences":[{"text":"That's the thing.","start":765.9,"end":766.62,"sentiment":"neutral","sentiment_score":-0.23607192933559418},{"text":"It says oh, wait.","start":766.62,"end":767.58,"sentiment":"neutral","sentiment_score":-0.1733066700398922},{"text":"Have you have no active subscriptions.","start":767.58,"end":769.60004,"sentiment":"neutral","sentiment_score":-0.16453892985979715},{"text":"It says browse okay.","start":769.9,"end":771.5,"sentiment":"neutral","sentiment_score":-0.07433630526065826},{"text":"Browse products.","start":771.5,"end":772.32,"sentiment":"neutral","sentiment_score":-0.04552828334271908}],"sentiment":"neutral","sentiment_score":-0.14616199131858976,"num_words":19,"start":765.9,"end":772.32},{"sentences":[{"text":"I go into browse products.","start":772.965,"end":774.34503,"sentiment":"neutral","sentiment_score":-0.021709765866398813},{"text":"Okay.","start":775.125,"end":775.60504,"sentiment":"neutral","sentiment_score":-0.010791937820613384},{"text":"Twelve month contract.","start":775.60504,"end":776.74506,"sentiment":"neutral","sentiment_score":-0.018139230087399483},{"text":"I select that.","start":777.125,"end":778.185,"sentiment":"neutral","sentiment_score":-0.016812304655710857},{"text":"Is that it?","start":779.205,"end":780.185,"sentiment":"neutral","sentiment_score":-0.028338247910141945}],"sentiment":"neutral","sentiment_score":-0.02061400767415762,"num_words":15,"start":772.965,"end":780.185},{"sentences":[{"text":"So if I go into it says shop it says shop 100 gigabytes, twelve month contract, 15 gigabytes.","start":789.52,"end":796.10004,"sentiment":"neutral","sentiment_score":-0.1055119660579496},{"text":"Are they incorrect?","start":797.615,"end":798.51495,"sentiment":"neutral","sentiment_score":-0.23779738942782083},{"text":"Like, do I click the the twelve month contract?","start":798.57495,"end":802.115,"sentiment":"neutral","sentiment_score":-0.10083660690320863},{"text":"Okay.","start":812.48004,"end":812.88,"sentiment":"neutral","sentiment_score":-0.09829169511795044},{"text":"It says twelve month contract, then there's a proceed to checkout.","start":812.88,"end":817.52,"sentiment":"neutral","sentiment_score":-0.1553070071068677}],"sentiment":"neutral","sentiment_score":-0.12682870935116494,"num_words":42,"start":789.52,"end":817.52},{"sentences":[{"text":"I don't know.","start":817.52,"end":818.08,"sentiment":"negative","sentiment_score":-0.4048871497313182},{"text":"You're just FYI, this whole system your in your processing set the setup isn't very user friendly.","start":818.08,"end":829.05505,"sentiment":"negative","sentiment_score":-0.7099518916186165},{"text":"Okay.","start":829.195,"end":829.59503,"sentiment":"neutral","sentiment_score":-0.1698513925075531},{"text":"No.","start":829.59503,"end":829.835,"sentiment":"neutral","sentiment_score":-0.30734479427337646},{"text":"It's just I can pick twelve month contract, but that's it.","start":829.835,"end":832.395,"sentiment":"neutral","sentiment_score":-0.21194537525827234}],"sentiment":"negative","sentiment_score":-0.48764966428279877,"num_words":33,"start":817.52,"end":832.395},{"sentences":[{"text":"It's not giving me anything else to pick select.","start":832.395,"end":834.97504,"sentiment":"negative","sentiment_score":-0.3608870208263397},{"text":"Nothing about plans.","start":835.835,"end":837.375,"sentiment":"neutral","sentiment_score":-0.18963139255841574},{"text":"Nothing about let me go well, if I go back into do I go into super networks and start again?","start":837.515,"end":849.4,"sentiment":"neutral","sentiment_score":-0.14657356683164835},{"text":"So I've clicked super networks, and it says check your address.","start":849.94,"end":853.78,"sentiment":"neutral","sentiment_score":-0.05137288976799358},{"text":"Do you want me to okay.","start":853.78,"end":854.9,"sentiment":"neutral","sentiment_score":-0.04883598877737919}],"sentiment":"neutral","sentiment_score":-0.15523400860933625,"num_words":49,"start":832.395,"end":854.9},{"sentences":[{"text":"I'll go down super fiber boost, Super 50 slash 20 unlimited.","start":854.9,"end":860.145,"sentiment":"neutral","sentiment_score":0.0012894994155927138},{"text":"That's it?","start":860.28503,"end":861.025,"sentiment":"neutral","sentiment_score":-0.03494827635586262},{"text":"Okay.","start":864.205,"end":864.685,"sentiment":"neutral","sentiment_score":0.004999474622309208},{"text":"Yeah.","start":864.685,"end":865.185,"sentiment":"neutral","sentiment_score":0.01118805818259716},{"text":"Select.","start":865.245,"end":865.745,"sentiment":"neutral","sentiment_score":0.002435223199427128}],"sentiment":"neutral","sentiment_score":-0.002318081445991993,"num_words":16,"start":854.9,"end":865.745},{"sentences":[{"text":"Okay.","start":868.84503,"end":869.34503,"sentiment":"neutral","sentiment_score":-0.016560381278395653},{"text":"And then the it says there's a Airtel gaming router, free router.","start":869.805,"end":876.69,"sentiment":"neutral","sentiment_score":-0.04949448832000295},{"text":"No.","start":877.07,"end":877.31,"sentiment":"neutral","sentiment_score":-0.3235490322113037},{"text":"Keep going down.","start":877.31,"end":878.44995,"sentiment":"neutral","sentiment_score":-0.2544156014919281},{"text":"Yep.","start":878.75,"end":879.23,"sentiment":"neutral","sentiment_score":-0.05203394591808319}],"sentiment":"neutral","sentiment_score":-0.09718466798464458,"num_words":18,"start":868.84503,"end":879.23},{"sentences":[{"text":"Twelve months.","start":879.23,"end":880.05,"sentiment":"neutral","sentiment_score":-0.06968755647540092},{"text":"So let yeah.","start":880.35,"end":880.99,"sentiment":"neutral","sentiment_score":-0.034132892886797585},{"text":"The contract, zero dollar, and you get a free router.","start":880.99,"end":885.47,"sentiment":"neutral","sentiment_score":0.30660436041653155},{"text":"Is that it?","start":885.47,"end":886.185,"sentiment":"neutral","sentiment_score":0.26490575075149536},{"text":"No.","start":891.545,"end":891.865,"sentiment":"neutral","sentiment_score":-0.09286538511514664}],"sentiment":"neutral","sentiment_score":0.18558535156281372,"num_words":19,"start":879.23,"end":891.865},{"sentences":[{"text":"Is that do you want me to collect select that one?","start":891.865,"end":895.005,"sentiment":"neutral","sentiment_score":-0.011420902542092583},{"text":"Yep.","start":896.745,"end":897.245,"sentiment":"neutral","sentiment_score":0.10668345540761948},{"text":"Yep.","start":905.76996,"end":906.17,"sentiment":"neutral","sentiment_score":0.11589312553405762},{"text":"Okay.","start":906.17,"end":906.49,"sentiment":"neutral","sentiment_score":0.11049243807792664},{"text":"So I've selected that, and then it says you can also select the home phone option.","start":906.49,"end":912.435,"sentiment":"neutral","sentiment_score":0.09766323631629348}],"sentiment":"neutral","sentiment_score":0.0590016957372427,"num_words":30,"start":891.865,"end":912.435},{"sentences":[{"text":"No.","start":912.435,"end":912.675,"sentiment":"neutral","sentiment_score":-0.3269994258880615},{"text":"I don't wanna select the home phone option.","start":912.675,"end":914.53503,"sentiment":"neutral","sentiment_score":-0.31058186292648315},{"text":"So I keep going down, then it says select your super network contract.","start":914.995,"end":918.53503,"sentiment":"neutral","sentiment_score":-0.19716659446175283},{"text":"Yes.","start":920.755,"end":921.075,"sentiment":"neutral","sentiment_score":0.007982885465025902},{"text":"Is that mhmm.","start":921.075,"end":921.955,"sentiment":"neutral","sentiment_score":0.0047926561286052065}],"sentiment":"neutral","sentiment_score":-0.2058638155173797,"num_words":26,"start":912.435,"end":921.955},{"sentences":[{"text":"Is it mhmm yes or is it mhmm no?","start":921.955,"end":924.135,"sentiment":"neutral","sentiment_score":-0.015765495598316193},{"text":"Okay.","start":928.35,"end":928.85,"sentiment":"neutral","sentiment_score":0.043464187532663345},{"text":"Selected.","start":928.91,"end":929.41,"sentiment":"neutral","sentiment_score":0.049220919609069824},{"text":"Okay.","start":929.55,"end":929.87,"sentiment":"neutral","sentiment_score":0.04391257464885712},{"text":"So now it's taken me down to order summary.","start":929.87,"end":932.05,"sentiment":"neutral","sentiment_score":0.04728231289320522}],"sentiment":"neutral","sentiment_score":0.020011858925932928,"num_words":21,"start":921.955,"end":932.05},{"sentences":[{"text":"Airtel gaming, $0, and it says twelve month contract.","start":933.63,"end":937.64996,"sentiment":"neutral","sentiment_score":0.031811134268840156},{"text":"Yep.","start":937.70996,"end":937.95,"sentiment":"neutral","sentiment_score":0.08303070068359375},{"text":"And then there's a order now.","start":937.95,"end":939.47,"sentiment":"neutral","sentiment_score":0.05692549794912338},{"text":"Is that it?","start":939.47,"end":940.11,"sentiment":"neutral","sentiment_score":0.04850244211653868},{"text":"I press there's no option.","start":940.11,"end":945.52496,"sentiment":"neutral","sentiment_score":-0.060980132594704625}],"sentiment":"neutral","sentiment_score":0.022978773340582848,"num_words":24,"start":933.63,"end":945.52496},{"sentences":[{"text":"An address?","start":947.185,"end":947.925,"sentiment":"neutral","sentiment_score":-0.04122868273407221},{"text":"Not yet.","start":948.70496,"end":949.425,"sentiment":"neutral","sentiment_score":-0.09350110217928886},{"text":"No.","start":949.425,"end":949.925,"sentiment":"neutral","sentiment_score":-0.16678644716739657},{"text":"Not yet.","start":951.58496,"end":952.225,"sentiment":"neutral","sentiment_score":-0.20337063074111938},{"text":"No.","start":952.225,"end":952.545,"sentiment":"neutral","sentiment_score":-0.2370924949645996}],"sentiment":"neutral","sentiment_score":-0.13500997168011963,"num_words":8,"start":947.185,"end":952.545},{"sentences":[{"text":"There's no option yet for postage.","start":952.545,"end":956.08496,"sentiment":"neutral","sentiment_score":-0.2721747060616811},{"text":"Alright.","start":967.02,"end":967.42004,"sentiment":"neutral","sentiment_score":0.1443997621536255},{"text":"I'm gonna go okay.","start":967.42004,"end":971.745,"sentiment":"neutral","sentiment_score":0.20857896655797958},{"text":"I'm gonna click order now.","start":971.745,"end":973.285,"sentiment":"neutral","sentiment_score":0.24336421191692353},{"text":"It's not gonna do it twice, is it?","start":973.90497,"end":975.925,"sentiment":"neutral","sentiment_score":0.14235130418092012}],"sentiment":"neutral","sentiment_score":0.07088745354364316,"num_words":24,"start":952.545,"end":975.925},{"sentences":[{"text":"Okay.","start":976.785,"end":977.285,"sentiment":"neutral","sentiment_score":0.02859457954764366},{"text":"Wait.","start":977.345,"end":977.665,"sentiment":"neutral","sentiment_score":-0.01156904548406601},{"text":"Now it's taken to a checkout, and it says okay.","start":977.665,"end":982.565,"sentiment":"neutral","sentiment_score":0.0793130088597536},{"text":"My first name, last name, street address.","start":982.625,"end":985.52496,"sentiment":"neutral","sentiment_score":0.06745632950748716},{"text":"So is this where I put the address where I'd like it connected?","start":985.7,"end":989.4,"sentiment":"neutral","sentiment_score":0.05978158087684558}],"sentiment":"neutral","sentiment_score":0.06435970251914114,"num_words":32,"start":976.785,"end":989.4},{"sentences":[{"text":"Okay.","start":991.94,"end":992.44,"sentiment":"neutral","sentiment_score":0.09636609256267548},{"text":"Okay.","start":994.58,"end":995.08,"sentiment":"neutral","sentiment_score":0.07225802540779114},{"text":"And then my email, mobile, driver's license.","start":995.38,"end":999.515,"sentiment":"neutral","sentiment_score":0.03918238250272615},{"text":"I did do that, but I'll do it again.","start":999.515,"end":1001.53503,"sentiment":"neutral","sentiment_score":0.24033635523584154},{"text":"Okay.","start":1001.915,"end":1002.155,"sentiment":"neutral","sentiment_score":0.04479051381349563}],"sentiment":"neutral","sentiment_score":0.1395115003381905,"num_words":19,"start":991.94,"end":1002.155},{"sentences":[{"text":"Now $20 has come up in the section, so that must be the charge.","start":1002.155,"end":1006.795,"sentiment":"neutral","sentiment_score":-0.007161124875502927},{"text":"$2.02 $8.04 $1.03.","start":1006.795,"end":1010.895,"sentiment":"neutral","sentiment_score":0.014876601907114187},{"text":"I'm just putting the details in.","start":1011.83,"end":1013.51,"sentiment":"neutral","sentiment_score":0.027542560050884884},{"text":"So 363.","start":1013.51,"end":1016.31,"sentiment":"neutral","sentiment_score":0.01097959466278553},{"text":"Date of birth, 01/19/1981.","start":1016.31,"end":1021.85004,"sentiment":"neutral","sentiment_score":0.010707769775763154}],"sentiment":"neutral","sentiment_score":0.006014471937870157,"num_words":29,"start":1002.155,"end":1021.85004},{"sentences":[{"text":"Okay.","start":1022.39,"end":1022.89,"sentiment":"neutral","sentiment_score":0.034817107021808624},{"text":"Terms and conditions.","start":1023.27,"end":1024.3301,"sentiment":"neutral","sentiment_score":0.032459388176600136},{"text":"I checked that.","start":1024.71,"end":1025.6901,"sentiment":"neutral","sentiment_score":0.03973881403605143},{"text":"Okay.","start":1026.585,"end":1026.825,"sentiment":"neutral","sentiment_score":0.0393412671983242},{"text":"There's a order note.","start":1026.825,"end":1028.125,"sentiment":"neutral","sentiment_score":0.04532920103520155}],"sentiment":"neutral","sentiment_score":0.039339148749907814,"num_words":12,"start":1022.39,"end":1028.125},{"sentences":[{"text":"Optional.","start":1029.065,"end":1029.5449,"sentiment":"neutral","sentiment_score":0.05629517883062363},{"text":"So what would you like in the notes?","start":1029.5449,"end":1031.245,"sentiment":"neutral","sentiment_score":0.04988273233175278},{"text":"I'd like to activate in commercial service on yep.","start":1062.015,"end":1064.415,"sentiment":"neutral","sentiment_score":0.1298995109068023},{"text":"Okay.","start":1064.415,"end":1064.895,"sentiment":"neutral","sentiment_score":0.10101684927940369},{"text":"Got the note in.","start":1064.895,"end":1065.775,"sentiment":"neutral","sentiment_score":0.08374569937586784}],"sentiment":"neutral","sentiment_score":0.08958488184472789,"num_words":23,"start":1029.065,"end":1065.775},{"sentences":[{"text":"And now just press place order.","start":1065.775,"end":1069.635,"sentiment":"neutral","sentiment_score":0.07342876556018989},{"text":"Okay.","start":1082.94,"end":1083.44,"sentiment":"neutral","sentiment_score":0.05952829867601395},{"text":"Proceed to payment.","start":1084.2999,"end":1085.5199,"sentiment":"neutral","sentiment_score":0.0565596508483092},{"text":"I'm just gonna put in my card details.","start":1087.4751,"end":1089.9751,"sentiment":"neutral","sentiment_score":0.047509902622550726},{"text":"Filling in the details.","start":1107.3301,"end":1108.63,"sentiment":"neutral","sentiment_score":0.04244670271873474}],"sentiment":"neutral","sentiment_score":0.05543844892897389,"num_words":22,"start":1065.775,"end":1108.63},{"sentences":[{"text":"Okay.","start":1138.53,"end":1139.03,"sentiment":"neutral","sentiment_score":0.06965062022209167},{"text":"Yep.","start":1144.7749,"end":1145.1749,"sentiment":"neutral","sentiment_score":0.07415144890546799},{"text":"Okay.","start":1145.1749,"end":1145.6749,"sentiment":"neutral","sentiment_score":0.0676850974559784},{"text":"Overview.","start":1147.895,"end":1148.395,"sentiment":"neutral","sentiment_score":0.05764233320951462},{"text":"Continue.","start":1148.855,"end":1149.355,"sentiment":"neutral","sentiment_score":0.056405261158943176}],"sentiment":"neutral","sentiment_score":0.06510695219039916,"num_words":5,"start":1138.53,"end":1149.355},{"sentences":[{"text":"Okay.","start":1155.09,"end":1155.59,"sentiment":"neutral","sentiment_score":0.040980033576488495},{"text":"So now it says the order details, and I placed the order.","start":1155.65,"end":1159.91,"sentiment":"neutral","sentiment_score":0.03099374457572897},{"text":"This is a note.","start":1164.21,"end":1165.17,"sentiment":"neutral","sentiment_score":-0.16070624068379402},{"text":"There has been a critical error on this website.","start":1165.17,"end":1167.83,"sentiment":"negative","sentiment_score":-0.5517308281527625},{"text":"I don't know what's that about.","start":1168.69,"end":1170.07,"sentiment":"negative","sentiment_score":-0.45260821282863617}],"sentiment":"neutral","sentiment_score":-0.24722333514364436,"num_words":32,"start":1155.09,"end":1170.07},{"sentences":[{"text":"Hello?","start":1172.9951,"end":1173.4951,"sentiment":"neutral","sentiment_score":-0.11406847834587096},{"text":"Yeah.","start":1176.9951,"end":1177.4951,"sentiment":"neutral","sentiment_score":-0.0041911788284778595},{"text":"Yeah.","start":1225.97,"end":1226.29,"sentiment":"neutral","sentiment_score":0.0002529267221689224},{"text":"50 20.","start":1226.29,"end":1227.19,"sentiment":"neutral","sentiment_score":0.005640602204948664},{"text":"Yep.","start":1227.945,"end":1228.445,"sentiment":"neutral","sentiment_score":0.05343366414308548}],"sentiment":"neutral","sentiment_score":-0.008881976983199515,"num_words":6,"start":1172.9951,"end":1228.445},{"sentences":[{"text":"Okay.","start":1258.695,"end":1259.195,"sentiment":"neutral","sentiment_score":0.09085381031036376},{"text":"Okay.","start":1261.095,"end":1261.495,"sentiment":"neutral","sentiment_score":0.15871736407279968},{"text":"And so when it arrives, I just put the plug in the router, and it should be working.","start":1261.495,"end":1267.835,"sentiment":"neutral","sentiment_score":0.2316820505592558},{"text":"Yep.","start":1276.5399,"end":1277.0399,"sentiment":"neutral","sentiment_score":0.1653503179550171},{"text":"Yep.","start":1279.34,"end":1279.84,"sentiment":"neutral","sentiment_score":0.1753256767988205}],"sentiment":"neutral","sentiment_score":0.21638745814561844,"num_words":22,"start":1258.695,"end":1279.84},{"sentences":[{"text":"Okay.","start":1286.955,"end":1287.455,"sentiment":"neutral","sentiment_score":0.1878240406513214},{"text":"Okay.","start":1289.755,"end":1290.255,"sentiment":"neutral","sentiment_score":0.17961744964122772},{"text":"Alright then.","start":1290.3949,"end":1291.2949,"sentiment":"neutral","sentiment_score":0.21688129007816315},{"text":"Okay.","start":1291.6749,"end":1292.075,"sentiment":"neutral","sentiment_score":0.3282186686992645},{"text":"Thank you.","start":1292.075,"end":1292.815,"sentiment":"positive","sentiment_score":0.3845108672976494}],"sentiment":"neutral","sentiment_score":0.27120635339191984,"num_words":7,"start":1286.955,"end":1292.815},{"sentences":[{"text":"Alright.","start":1293.995,"end":1294.3949,"sentiment":"positive","sentiment_score":0.5402034521102905},{"text":"Okay.","start":1294.3949,"end":1294.715,"sentiment":"positive","sentiment_score":0.3721624314785004},{"text":"Thank you.","start":1294.715,"end":1295.3729,"sentiment":"positive","sentiment_score":0.7559151351451874},{"text":"Thanks.","start":1295.4529,"end":1295.9529,"sentiment":"positive","sentiment_score":0.6170461177825928},{"text":"Not a thanks.","start":1296.013,"end":1297.6129,"sentiment":"neutral","sentiment_score":-0.13594844937324524}],"sentiment":"neutral","sentiment_score":0.32917461544275284,"num_words":8,"start":1293.995,"end":1297.6129},{"sentences":[{"text":"Thank you.","start":1297.6129,"end":1298.013,"sentiment":"neutral","sentiment_score":0.3297087401151657},{"text":"Bye.","start":1298.013,"end":1298.3329,"sentiment":"neutral","sentiment_score":0.1244814395904541},{"text":"Bye.","start":1298.3329,"end":1298.8329,"sentiment":"neutral","sentiment_score":-0.09836198389530182}],"sentiment":"neutral","sentiment_score":0.17138423398137093,"num_words":4,"start":1297.6129,"end":1298.8329}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Account. How may I help you today?\n\nChannel 1: Yeah. Hi. It's Lisa Liz. I was just on the phone before setting up the account for for for the Internet, for home Internet.\n\nChannel 0: Mhmm.\n\nChannel 1: I've gone online, so I've filled out but I think I've accidentally put at the start when it said your address. I put my delivery address instead. So how does this know what address to connect the Internet on?\n\nChannel 0: Mhmm. Oh, okay. I got it. So billing the one you put in is your shipping address, not the address where you would like to activate the Internet service. Is that\n\nChannel 1: Okay.\n\nChannel 0: what you're trying to say?\n\nChannel 1: Yeah. So look.\n\nChannel 0: Oh,\n\nChannel 1: I've gone\n\nChannel 0: okay.\n\nChannel 1: to my dashboard. Okay. I'm in the account. It's processing the order. So that's it says order's processing.\n\nChannel 0: Mhmm.\n\nChannel 1: Addresses so the billing address, I've put the new address where I'm moving to, but the shipping address, I've put where I currently am because I'm there for another couple of weeks. And payment method so the Internet's already there, isn't it? I just need to plug in the modem when it comes. Is that correct?\n\nChannel 0: Yes. So once we receive or once we send you the router, it's already been preconfigured. So it's technically plug in and play, and then\n\nChannel 1: Okay.\n\nChannel 0: you will be able to get connected to the activated Internet services. In case you encounter any error or issues, just let us know, and our\n\nChannel 1: Yeah.\n\nChannel 0: tech rep on duty will be able\n\nChannel 1: Okay.\n\nChannel 0: to provide you support.\n\nChannel 1: Okay. But I'm not moving in for another couple of till I don't need it active until another two weeks. So that doesn't matter. I don't need to put that date in, do I? Because there's already someone\n\nChannel 0: I'm\n\nChannel 1: still\n\nChannel 0: okay.\n\nChannel 1: living there. Does\n\nChannel 0: Yeah.\n\nChannel 1: that make\n\nChannel 0: Yeah.\n\nChannel 1: sense? Like\n\nChannel 0: Yeah.\n\nChannel 1: because\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: got\n\nChannel 1: used\n\nChannel 0: it.\n\nChannel 1: to your usual, you know, your usual Internet, how you tell them what date you, you know, you'll be moving in and you want\n\nChannel 0: Uh-huh.\n\nChannel 1: it active and when you're canceling. So where is there anywhere where I put in any dates or anything in, or or they're just gonna start charging me now?\n\nChannel 0: Yeah. That's correct. So here's our ordering process and activation process, Felice. Once we receive your order, our technical team will go ahead and do the job. They will go ahead and submit the order to the network and activate it right away.\n\nBecause once we pre provision the router, the service should be activated already to the network. And\n\nChannel 1: Okay.\n\nChannel 0: then\n\nChannel 1: So\n\nChannel 0: once it's\n\nChannel 1: am I\n\nChannel 0: activated,\n\nChannel 1: paying\n\nChannel 0: the\n\nChannel 1: am\n\nChannel 0: billing\n\nChannel 1: I paying\n\nChannel 0: commends.\n\nChannel 1: for someone out okay. So am I paying\n\nChannel 0: Yeah.\n\nChannel 1: for someone else's Internet right now?\n\nChannel 0: No. No. No. We will go ahead and sort it out. Okay?\n\nI'm just trying to provide you\n\nChannel 1: Yeah.\n\nChannel 0: our process, but we will\n\nChannel 1: Yep.\n\nChannel 0: sort this out. So technically, this address is 33 Eighting Avenue is your address where you would like to receive the router. Right? Your shipping address.\n\nChannel 1: Yep. Yes.\n\nChannel 0: Okay. Okay. So here's what you need to do. One moment. I'm just trying\n\nChannel 1: Mhmm.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: check what I can help you on this so we can avoid commencing your billing prior you activating or getting connected to that building. What date you will be moving in?\n\nChannel 1: Sorry. What\n\nChannel 0: To\n\nChannel 1: was\n\nChannel 0: which\n\nChannel 1: that?\n\nChannel 0: date? Which date you will be moving into your premises?\n\nChannel 1: Can we have it connected on the make it Wednesday, the eighth?\n\nChannel 0: The August 8.\n\nChannel 1: I've got chicken and yep.\n\nChannel 0: August 8. Okay. Be on the line. Let me just go ahead and check with\n\nChannel 1: Mhmm.\n\nChannel 0: our tech team and figure out\n\nChannel 1: Yep.\n\nChannel 0: what we need to do on this, okay,\n\nChannel 1: Yep. Okay.\n\nChannel 0: to\n\nChannel 1: Thanks.\n\nChannel 0: address your concern. Thank you. Thank you so much for patiently waiting,\n\nChannel 1: Yep.\n\nChannel 0: Elise. Okay.\n\nChannel 1: Yep.\n\nChannel 0: So here's\n\nChannel 1: Just\n\nChannel 0: what\n\nChannel 1: yeah. I was just gonna say there's a there's another call coming through while I was speaking with you. I didn't answer it, but it turns out\n\nChannel 0: Mhmm.\n\nChannel 1: it was you guys calling me that I've haven't updated the speed or something. I\n\nChannel 0: Oh,\n\nChannel 1: just got\n\nChannel 0: no.\n\nChannel 1: an\n\nChannel 0: No.\n\nChannel 1: email\n\nChannel 0: No.\n\nChannel 1: saying yeah.\n\nChannel 0: You got an email in reference. That's an automatic email\n\nChannel 1: Okay.\n\nChannel 0: because we\n\nChannel 1: It says\n\nChannel 0: received your order.\n\nChannel 1: oh, because we attempted to call you because there was a call from your organization. It says, however, we're unable to reach you. Could you please inform that we would like to inform that we have received your order. However, upon checking, there is no selected plan yet.\n\nChannel 0: Oh, that's our tech team. But no worries. I've already messaged them the hold on to\n\nChannel 1: Okay.\n\nChannel 0: it because I'm on on\n\nChannel 1: Yep.\n\nChannel 0: on the line. Okay. Not a problem with that. So here's what you need to do. Okay?\n\nChannel 1: Yep.\n\nChannel 0: You have to resubmit your order. We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address. So we should not be activating the service to this address. K?\n\nChannel 1: Okay.\n\nChannel 0: And then, please submit another order. Please ensure that you\n\nChannel 1: So\n\nChannel 0: enter the address where you would like to activate the service under billing address. And then under the shipping address section, clearly provide the correct shipping details. And please add note that you are requesting the service to be\n\nChannel 1: Okay.\n\nChannel 0: activated\n\nChannel 1: Okay.\n\nChannel 0: on August 8. And then afterwards, you need also to select which postage you would like to\n\nChannel 1: Alright.\n\nChannel 0: pay.\n\nChannel 1: So so how so I've already so I'm on my dashboard. My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding. So what would you like me to do?\n\nChannel 0: And then you have to select your contract. Before\n\nChannel 1: Which\n\nChannel 0: selecting a contract, isn't it you are in a twelve month? So\n\nChannel 1: yep.\n\nChannel 0: select the free router twelve months.\n\nChannel 1: Is\n\nChannel 0: Select\n\nChannel 1: that under\n\nChannel 0: that\n\nChannel 1: subscriptions? Do I go under subscriptions?\n\nChannel 0: one. No. Under the subscription options, you will need I'm sorry. You have to see you can select a new modem below. So you have to select the modem or router under twelve month contract.\n\nChannel 1: Where is it, though? Like, there's not\n\nChannel 0: It's\n\nChannel 1: I click subscriptions. There's nothing coming up. That's the\n\nChannel 0: oh,\n\nChannel 1: thing.\n\nChannel 0: no.\n\nChannel 1: It says oh, wait. Have you have no active subscriptions. It says browse okay. Browse products. I go into browse products.\n\nOkay. Twelve month contract. I select that. Is that it?\n\nChannel 0: There's no showing under the subscription 12 MAC contract\n\nChannel 1: So if I go\n\nChannel 0: and then\n\nChannel 1: into\n\nChannel 0: the\n\nChannel 1: it says\n\nChannel 0: router.\n\nChannel 1: shop it says shop 100 gigabytes, twelve month contract, 15 gigabytes. Are they incorrect? Like, do I click the the twelve month contract?\n\nChannel 0: Sorry to click the Tolman contract, please. It seems like the website is asking you to select also the plan.\n\nChannel 1: Okay. It says twelve month contract, then there's a proceed to checkout. I don't know. You're just FYI, this whole system your in your processing set the setup isn't very user friendly. Okay.\n\nNo. It's just I can pick twelve month contract, but that's it. It's not giving me anything else to pick select. Nothing about plans. Nothing about let me go well, if I go back into do I go into super networks\n\nChannel 0: Mhmm.\n\nChannel 1: and start\n\nChannel 0: That's\n\nChannel 1: again?\n\nChannel 0: right.\n\nChannel 1: So I've clicked super networks, and it says check your address. Do you want me to okay. I'll go down super fiber boost, Super 50 slash 20 unlimited. That's it?\n\nChannel 0: Mhmm. Please try to click that one, select,\n\nChannel 1: Okay. Yeah. Select.\n\nChannel 0: and then select the router\n\nChannel 1: Okay.\n\nChannel 0: for twelve\n\nChannel 1: And\n\nChannel 0: months.\n\nChannel 1: then the it says there's a Airtel gaming router, free router. No. Keep going\n\nChannel 0: Mm-mm.\n\nChannel 1: down. Yep. Twelve months. So let yeah. The contract,\n\nChannel 0: Mm-mm.\n\nChannel 1: zero dollar, and you get a free router. Is that it?\n\nChannel 0: Yeah. Have you selected the Airtel gaming k seven Wi Fi?\n\nChannel 1: No. Is that do you want me to\n\nChannel 0: Yeah.\n\nChannel 1: collect\n\nChannel 0: Yeah.\n\nChannel 1: select\n\nChannel 0: You\n\nChannel 1: that\n\nChannel 0: have\n\nChannel 1: one?\n\nChannel 0: to select that since it's included from\n\nChannel 1: Yep.\n\nChannel 0: the twelve month. In that way, from the latter part of the checkout, they will provide you the option for postage that you need to pay.\n\nChannel 1: Yep. Okay. So I've selected that, and then it says you can also select the home phone option. No. I don't wanna select the home phone option.\n\nSo I keep going down, then it says select your super network contract.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. Is that mhmm. Is it mhmm\n\nChannel 0: Yeah.\n\nChannel 1: yes or\n\nChannel 0: Yeah. Yes.\n\nChannel 1: is it mhmm no?\n\nChannel 0: Yes. Please select twelve month contract.\n\nChannel 1: Okay. Selected. Okay. So now it's taken me down to order summary. Airtel gaming, $0, and it says twelve month contract.\n\nYep. And then there's a order now. Is that it? I press\n\nChannel 0: Is there any option showing\n\nChannel 1: there's no option.\n\nChannel 0: that you need to select\n\nChannel 1: An\n\nChannel 0: postage?\n\nChannel 1: address? Not\n\nChannel 0: No.\n\nChannel 1: yet.\n\nChannel 0: A postage\n\nChannel 1: No.\n\nChannel 0: is standard.\n\nChannel 1: Not yet. No. There's no option yet for postage.\n\nChannel 0: K. Let's get the postage. But, anyway, for the postage and the plan, I will just take note of this, and then I will just send you the invoice for the postage. Most\n\nChannel 1: Alright.\n\nChannel 0: importantly,\n\nChannel 1: I'm gonna go\n\nChannel 0: you are putting the shipping and billing.\n\nChannel 1: okay. I'm gonna click order now. It's not gonna do it twice, is it? Okay.\n\nChannel 0: No.\n\nChannel 1: Wait.\n\nChannel 0: No.\n\nChannel 1: Now\n\nChannel 0: We\n\nChannel 1: it's taken to a checkout, and it says okay. My first name, last name, street address. So is this where I put the address where I'd like it connected?\n\nChannel 0: Mhmm. That's correct.\n\nChannel 1: Okay. Okay. And then my email, mobile, driver's license. I did do that, but I'll do it again. Okay.\n\nNow $20 has come up in the section, so that must be the charge. $2.02 $8.04 $1.03. I'm just putting the details in. So 363. Date of birth, 01/19/1981.\n\nOkay. Terms and conditions. I checked that. Okay. There's a order note.\n\nOptional. So what would you like in the notes?\n\nChannel 0: Yeah. Just put in that you would like to activate and commence the service on August 8, your preferred date.\n\nChannel 1: I'd like to activate in commercial service on yep. Okay. Got the note in. And now just press place order.\n\nChannel 0: Yes, please.\n\nChannel 1: Okay. Proceed to payment. I'm just gonna put in my card details. Filling in the details. Okay.\n\nYep. Okay. Overview. Continue. Okay.\n\nSo now it says the order details, and I placed the order. This is a note. There has been a critical error on this website. I don't know what's that about. Hello?\n\nChannel 0: I'm currently checking your order here. Just one moment.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me just go in here. 546. K. Your your payment is on process, and I'll just need to take note and confirm that your service plan is Supa 50.\n\nRight? The standard 50\n\nChannel 1: Yeah. 50\n\nChannel 0: MBBS?\n\nChannel 1: 20.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: Let me take note here. Supa 50. K. The payment, it's still on process. Okay.\n\nSo, Phyllis, all good with this concern. I will coordinate to our technical team in\n\nChannel 1: Okay.\n\nChannel 0: reference with your request. Okay?\n\nChannel 1: Okay.\n\nChannel 0: And then\n\nChannel 1: And so when it arrives, I just put the plug in the router, and it should be working.\n\nChannel 0: yes. Once your service has been activated, you will receive a communication from our tech team with\n\nChannel 1: Yep.\n\nChannel 0: pre provision router. And as\n\nChannel 1: Yep.\n\nChannel 0: I've mentioned, in case you experience any error or any issues, we have our tech rep on duty\n\nChannel 1: Okay.\n\nChannel 0: to provide you support.\n\nChannel 1: Okay. Alright then.\n\nChannel 0: Alright.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: You're welcome,\n\nChannel 1: Alright.\n\nChannel 0: Phyllis.\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: appreciate\n\nChannel 1: you. Thanks.\n\nChannel 0: your time.\n\nChannel 1: Not\n\nChannel 0: Have a\n\nChannel 1: a\n\nChannel 0: good one.\n\nChannel 1: thanks.\n\nChannel 0: Bye\n\nChannel 1: Thank\n\nChannel 0: bye.\n\nChannel 1: you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Account.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.17540565133094788},{"text":"How may I help you today?","start":0.79999995,"end":2.02,"sentiment":"positive","sentiment_score":0.3770405153433482}],"sentiment":"positive","sentiment_score":0.3482355347701481,"channel":0,"num_words":7,"start":0.32,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.28,"sentiment":"neutral","sentiment_score":0.1456385850906372},{"text":"Hi.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.13014039397239685},{"text":"It's Lisa Liz.","start":3.52,"end":4.4,"sentiment":"neutral","sentiment_score":0.11584721753994624},{"text":"I was just on the phone before setting up the account for for for the Internet, for home Internet.","start":4.4,"end":11.3,"sentiment":"neutral","sentiment_score":0.10590872952812597}],"sentiment":"neutral","sentiment_score":0.10981610386321942,"channel":1,"num_words":24,"start":3.12,"end":11.3},{"sentences":[{"text":"Mhmm.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":-0.0005650287494063377}],"sentiment":"neutral","sentiment_score":-0.0005650287494063377,"channel":0,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"I've gone online, so I've filled out but I think I've accidentally put at the start when it said your address.","start":12.16,"end":18.845001,"sentiment":"neutral","sentiment_score":-0.16147622820876895},{"text":"I put my delivery address instead.","start":18.845001,"end":21.405,"sentiment":"neutral","sentiment_score":-0.16075419386227927},{"text":"So how does this know what address to connect the Internet on?","start":21.405,"end":27.105,"sentiment":"neutral","sentiment_score":-0.06085485561440388}],"sentiment":"neutral","sentiment_score":-0.13040472366488898,"channel":1,"num_words":39,"start":12.16,"end":27.105},{"sentences":[{"text":"Mhmm.","start":27.185,"end":27.685,"sentiment":"neutral","sentiment_score":-0.006096940021961927},{"text":"Oh, okay.","start":27.904999,"end":28.785,"sentiment":"neutral","sentiment_score":0.01568008027970791},{"text":"I got it.","start":28.785,"end":29.685,"sentiment":"neutral","sentiment_score":0.021404534578323364},{"text":"So billing the one you put in is your shipping address, not the address where you would like to activate the Internet service.","start":29.94,"end":40.260002,"sentiment":"neutral","sentiment_score":-0.002810067132763241},{"text":"Is that","start":40.260002,"end":40.5,"sentiment":"neutral","sentiment_score":0.019481257535517216}],"sentiment":"neutral","sentiment_score":0.0020583159770936736,"channel":0,"num_words":31,"start":27.185,"end":40.5},{"sentences":[{"text":"Okay.","start":40.36,"end":40.86,"sentiment":"neutral","sentiment_score":0.01668950356543064}],"sentiment":"neutral","sentiment_score":0.01668950356543064,"channel":1,"num_words":1,"start":40.36,"end":40.86},{"sentences":[{"text":"what you're trying to say?","start":40.5,"end":41.88,"sentiment":"neutral","sentiment_score":-0.008729281276464463}],"sentiment":"neutral","sentiment_score":-0.008729281276464463,"channel":0,"num_words":5,"start":40.5,"end":41.88},{"sentences":[{"text":"Yeah.","start":42.28,"end":42.68,"sentiment":"neutral","sentiment_score":0.02218078449368477},{"text":"So look.","start":42.68,"end":43.079998,"sentiment":"neutral","sentiment_score":0.012749241665005684}],"sentiment":"neutral","sentiment_score":0.01589308927456538,"channel":1,"num_words":3,"start":42.28,"end":43.079998},{"sentences":[{"text":"Oh,","start":42.9,"end":43.38,"sentiment":"neutral","sentiment_score":0.0655326098203659}],"sentiment":"neutral","sentiment_score":0.0655326098203659,"channel":0,"num_words":1,"start":42.9,"end":43.38},{"sentences":[{"text":"I've gone","start":43.079998,"end":43.4,"sentiment":"neutral","sentiment_score":0.07086939364671707}],"sentiment":"neutral","sentiment_score":0.07086939364671707,"channel":1,"num_words":2,"start":43.079998,"end":43.4},{"sentences":[{"text":"okay.","start":43.38,"end":43.725,"sentiment":"neutral","sentiment_score":0.09564554691314696}],"sentiment":"neutral","sentiment_score":0.09564554691314696,"channel":0,"num_words":1,"start":43.38,"end":43.725},{"sentences":[{"text":"to my dashboard.","start":43.4,"end":44.54,"sentiment":"neutral","sentiment_score":0.08712440977493922},{"text":"Okay.","start":44.84,"end":45.34,"sentiment":"neutral","sentiment_score":0.117531917989254},{"text":"I'm in the account.","start":45.72,"end":46.699997,"sentiment":"neutral","sentiment_score":0.13591443374752998},{"text":"It's processing the order.","start":48.055,"end":49.675,"sentiment":"neutral","sentiment_score":0.12175632826983929},{"text":"So that's it says order's processing.","start":50.295,"end":53.195,"sentiment":"neutral","sentiment_score":0.06974981197466452}],"sentiment":"neutral","sentiment_score":0.10156039262397422,"channel":1,"num_words":18,"start":43.4,"end":53.195},{"sentences":[{"text":"Mhmm.","start":54.284996,"end":54.784996,"sentiment":"neutral","sentiment_score":0.023086801171302795}],"sentiment":"neutral","sentiment_score":0.023086801171302795,"channel":0,"num_words":1,"start":54.284996,"end":54.784996},{"sentences":[{"text":"Addresses so the billing address, I've put the new address where I'm moving to, but the shipping address, I've put where I currently am because I'm there for another couple of weeks.","start":55.335,"end":65.9,"sentiment":"neutral","sentiment_score":-0.021552220860030502},{"text":"And payment method so the Internet's already there, isn't it?","start":68.28,"end":72.84,"sentiment":"neutral","sentiment_score":0.04360824376344681},{"text":"I just need to plug in the modem when it comes.","start":72.84,"end":75.635,"sentiment":"neutral","sentiment_score":0.06603023477575996},{"text":"Is that correct?","start":76.255,"end":76.994995,"sentiment":"neutral","sentiment_score":0.06963332742452621}],"sentiment":"neutral","sentiment_score":0.01217221312357911,"channel":1,"num_words":56,"start":55.335,"end":76.994995},{"sentences":[{"text":"Yes.","start":78.145004,"end":78.545,"sentiment":"neutral","sentiment_score":0.22395101189613345},{"text":"So once we receive or once we send you the router, it's already been preconfigured.","start":78.545,"end":84.799995,"sentiment":"neutral","sentiment_score":0.32228546142578124},{"text":"So it's technically plug in and play, and then","start":85.259995,"end":89.28,"sentiment":"positive","sentiment_score":0.4092270897494422}],"sentiment":"positive","sentiment_score":0.34965106964111325,"channel":0,"num_words":25,"start":78.145004,"end":89.28},{"sentences":[{"text":"Okay.","start":89.2,"end":89.7,"sentiment":"positive","sentiment_score":0.4728289842605591}],"sentiment":"positive","sentiment_score":0.4728289842605591,"channel":1,"num_words":1,"start":89.2,"end":89.7},{"sentences":[{"text":"you will be able to get connected to the activated Internet services.","start":89.34,"end":93.759995,"sentiment":"positive","sentiment_score":0.5440594479441643},{"text":"In case you encounter any error or issues, just let us know, and our","start":93.82,"end":98.835,"sentiment":"neutral","sentiment_score":0.14971085850681579}],"sentiment":"neutral","sentiment_score":0.331717899785592,"channel":0,"num_words":26,"start":89.34,"end":98.835},{"sentences":[{"text":"Yeah.","start":98.72,"end":99.22,"sentiment":"neutral","sentiment_score":0.19383950531482697}],"sentiment":"neutral","sentiment_score":0.19383950531482697,"channel":1,"num_words":1,"start":98.72,"end":99.22},{"sentences":[{"text":"tech rep on duty will be able","start":99.534996,"end":101.295,"sentiment":"neutral","sentiment_score":0.22471365332603455}],"sentiment":"neutral","sentiment_score":0.22471365332603455,"channel":0,"num_words":7,"start":99.534996,"end":101.295},{"sentences":[{"text":"Okay.","start":101.2,"end":101.7,"sentiment":"neutral","sentiment_score":0.23994897305965424}],"sentiment":"neutral","sentiment_score":0.23994897305965424,"channel":1,"num_words":1,"start":101.2,"end":101.7},{"sentences":[{"text":"to provide you support.","start":101.295,"end":102.595,"sentiment":"neutral","sentiment_score":0.25053514912724495}],"sentiment":"neutral","sentiment_score":0.25053514912724495,"channel":0,"num_words":4,"start":101.295,"end":102.595},{"sentences":[{"text":"Okay.","start":103.34499,"end":103.744995,"sentiment":"neutral","sentiment_score":0.04362962767481804},{"text":"But I'm not moving in for another couple of till I don't need it active until another two weeks.","start":103.744995,"end":111.905,"sentiment":"neutral","sentiment_score":-0.2206106934892504},{"text":"So that doesn't matter.","start":111.905,"end":113.024994,"sentiment":"neutral","sentiment_score":-0.038892888464033604},{"text":"I don't need to put that date in, do I?","start":113.024994,"end":115.02,"sentiment":"neutral","sentiment_score":-0.1604444995522499},{"text":"Because there's already someone","start":115.42,"end":116.38,"sentiment":"neutral","sentiment_score":-0.10677215829491615}],"sentiment":"neutral","sentiment_score":-0.1667125981889273,"channel":1,"num_words":38,"start":103.34499,"end":116.38},{"sentences":[{"text":"I'm","start":116.27,"end":116.43,"sentiment":"neutral","sentiment_score":-0.0831461250782013}],"sentiment":"neutral","sentiment_score":-0.0831461250782013,"channel":0,"num_words":1,"start":116.27,"end":116.43},{"sentences":[{"text":"still","start":116.38,"end":116.7,"sentiment":"neutral","sentiment_score":-0.042481452226638794}],"sentiment":"neutral","sentiment_score":-0.042481452226638794,"channel":1,"num_words":1,"start":116.38,"end":116.7},{"sentences":[{"text":"okay.","start":116.43,"end":116.93,"sentiment":"neutral","sentiment_score":-0.04374643415212631}],"sentiment":"neutral","sentiment_score":-0.04374643415212631,"channel":0,"num_words":1,"start":116.43,"end":116.93},{"sentences":[{"text":"living there.","start":116.7,"end":117.439995,"sentiment":"neutral","sentiment_score":-0.04512912780046463},{"text":"Does","start":117.899994,"end":118.06,"sentiment":"neutral","sentiment_score":0.0596856027841568}],"sentiment":"neutral","sentiment_score":-0.010190884272257486,"channel":1,"num_words":3,"start":116.7,"end":118.06},{"sentences":[{"text":"Yeah.","start":117.95,"end":118.35,"sentiment":"neutral","sentiment_score":0.11781856417655943}],"sentiment":"neutral","sentiment_score":0.11781856417655943,"channel":0,"num_words":1,"start":117.95,"end":118.35},{"sentences":[{"text":"that make","start":118.06,"end":118.46,"sentiment":"neutral","sentiment_score":0.08332966640591621}],"sentiment":"neutral","sentiment_score":0.08332966640591621,"channel":1,"num_words":2,"start":118.06,"end":118.46},{"sentences":[{"text":"Yeah.","start":118.35,"end":118.85,"sentiment":"neutral","sentiment_score":0.0920400395989418}],"sentiment":"neutral","sentiment_score":0.0920400395989418,"channel":0,"num_words":1,"start":118.35,"end":118.85},{"sentences":[{"text":"sense?","start":118.46,"end":118.78,"sentiment":"neutral","sentiment_score":0.04454565420746803},{"text":"Like","start":118.78,"end":119.28,"sentiment":"neutral","sentiment_score":0.05544838681817055}],"sentiment":"neutral","sentiment_score":0.04999702051281929,"channel":1,"num_words":2,"start":118.46,"end":119.28},{"sentences":[{"text":"Yeah.","start":119.39,"end":119.89,"sentiment":"neutral","sentiment_score":0.08816021680831909}],"sentiment":"neutral","sentiment_score":0.08816021680831909,"channel":0,"num_words":1,"start":119.39,"end":119.89},{"sentences":[{"text":"because","start":119.979996,"end":120.21999,"sentiment":"neutral","sentiment_score":0.06900353729724884}],"sentiment":"neutral","sentiment_score":0.06900353729724884,"channel":1,"num_words":1,"start":119.979996,"end":120.21999},{"sentences":[{"text":"I","start":120.11,"end":120.35,"sentiment":"neutral","sentiment_score":0.1193992719054222}],"sentiment":"neutral","sentiment_score":0.1193992719054222,"channel":0,"num_words":1,"start":120.11,"end":120.35},{"sentences":[{"text":"I'm","start":120.21999,"end":120.46,"sentiment":"neutral","sentiment_score":0.15003371238708496}],"sentiment":"neutral","sentiment_score":0.15003371238708496,"channel":1,"num_words":1,"start":120.21999,"end":120.46},{"sentences":[{"text":"got","start":120.35,"end":120.59,"sentiment":"neutral","sentiment_score":0.15838032960891724}],"sentiment":"neutral","sentiment_score":0.15838032960891724,"channel":0,"num_words":1,"start":120.35,"end":120.59},{"sentences":[{"text":"used","start":120.46,"end":120.619995,"sentiment":"neutral","sentiment_score":0.15441082417964935}],"sentiment":"neutral","sentiment_score":0.15441082417964935,"channel":1,"num_words":1,"start":120.46,"end":120.619995},{"sentences":[{"text":"it.","start":120.59,"end":121.09,"sentiment":"neutral","sentiment_score":-0.04542736336588859}],"sentiment":"neutral","sentiment_score":-0.04542736336588859,"channel":0,"num_words":1,"start":120.59,"end":121.09},{"sentences":[{"text":"to your usual, you know, your usual Internet, how you tell them what date you, you know, you'll be moving in and you want","start":120.619995,"end":126.939995,"sentiment":"neutral","sentiment_score":-0.011027986261372765}],"sentiment":"neutral","sentiment_score":-0.011027986261372765,"channel":1,"num_words":24,"start":120.619995,"end":126.939995},{"sentences":[{"text":"Uh-huh.","start":126.925,"end":127.425,"sentiment":"neutral","sentiment_score":-0.03419271111488342}],"sentiment":"neutral","sentiment_score":-0.03419271111488342,"channel":0,"num_words":1,"start":126.925,"end":127.425},{"sentences":[{"text":"it active and when you're canceling.","start":126.939995,"end":128.95999,"sentiment":"neutral","sentiment_score":-0.054534645130236946},{"text":"So where is there anywhere where I put in any dates or anything in, or or they're just gonna start charging me now?","start":129.09999,"end":137.265,"sentiment":"neutral","sentiment_score":-0.057665666160376175}],"sentiment":"neutral","sentiment_score":-0.05701786870586461,"channel":1,"num_words":29,"start":126.939995,"end":137.265},{"sentences":[{"text":"Yeah.","start":138.125,"end":138.525,"sentiment":"neutral","sentiment_score":0.0683370977640152},{"text":"That's correct.","start":138.525,"end":139.19,"sentiment":"neutral","sentiment_score":0.16802452504634857},{"text":"So here's our ordering process and activation process, Felice.","start":139.19,"end":143.69,"sentiment":"neutral","sentiment_score":0.18527024156517452},{"text":"Once we receive your order, our technical team will go ahead and do the job.","start":143.98999,"end":149.84999,"sentiment":"neutral","sentiment_score":0.2057127594947815},{"text":"They will go ahead and submit the order to the network and activate it right away.","start":149.98999,"end":155.625,"sentiment":"neutral","sentiment_score":0.22446171659976244}],"sentiment":"neutral","sentiment_score":0.20346272511537686,"channel":0,"num_words":43,"start":138.125,"end":155.625},{"sentences":[{"text":"Because once we pre provision the router, the service should be activated already to the 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order.","start":659.08496,"end":663.065,"sentiment":"neutral","sentiment_score":-0.08935655218859513},{"text":"We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address.","start":663.845,"end":672.4,"sentiment":"neutral","sentiment_score":-0.19936074763536454},{"text":"So we should not be activating the service to this address.","start":672.46,"end":676.32,"sentiment":"neutral","sentiment_score":-0.2203307951038534},{"text":"K?","start":676.7,"end":677.2,"sentiment":"neutral","sentiment_score":-0.051746517419815063}],"sentiment":"neutral","sentiment_score":-0.1841773560368701,"channel":0,"num_words":38,"start":659.08496,"end":677.2},{"sentences":[{"text":"Okay.","start":677.5,"end":678.0,"sentiment":"neutral","sentiment_score":-0.01602982170879841}],"sentiment":"neutral","sentiment_score":-0.01602982170879841,"channel":1,"num_words":1,"start":677.5,"end":678.0},{"sentences":[{"text":"And then, please submit another 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8.","start":701.62,"end":702.83997,"sentiment":"neutral","sentiment_score":0.01960238131384055},{"text":"And then afterwards, you need also to select which postage you would like to","start":702.9,"end":709.32,"sentiment":"neutral","sentiment_score":0.027140831840889796}],"sentiment":"neutral","sentiment_score":0.02581051704199875,"channel":0,"num_words":17,"start":701.62,"end":709.32},{"sentences":[{"text":"Alright.","start":710.78,"end":711.18005,"sentiment":"neutral","sentiment_score":0.01345333643257618}],"sentiment":"neutral","sentiment_score":0.01345333643257618,"channel":1,"num_words":1,"start":710.78,"end":711.18005},{"sentences":[{"text":"pay.","start":710.82,"end":711.32,"sentiment":"neutral","sentiment_score":0.00889434851706028}],"sentiment":"neutral","sentiment_score":0.00889434851706028,"channel":0,"num_words":1,"start":710.82,"end":711.32},{"sentences":[{"text":"So so how so I've already so I'm on my dashboard.","start":711.18005,"end":717.12,"sentiment":"neutral","sentiment_score":0.027731828222220593},{"text":"My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding.","start":717.18005,"end":724.425,"sentiment":"neutral","sentiment_score":0.004876630555372685},{"text":"So what would you like me to do?","start":724.485,"end":726.025,"sentiment":"neutral","sentiment_score":0.009951828280463815}],"sentiment":"neutral","sentiment_score":0.01199879533917893,"channel":1,"num_words":41,"start":711.18005,"end":726.025},{"sentences":[{"text":"And then you have to select your 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coming up.","start":763.82,"end":765.28,"sentiment":"neutral","sentiment_score":-0.25229373574256897},{"text":"That's 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contract?","start":798.57495,"end":802.115,"sentiment":"neutral","sentiment_score":-0.10083660690320863}],"sentiment":"neutral","sentiment_score":-0.11560975630646167,"channel":1,"num_words":23,"start":791.12,"end":802.115},{"sentences":[{"text":"Sorry to click the Tolman contract, please.","start":803.245,"end":805.48505,"sentiment":"neutral","sentiment_score":-0.15184869936534337},{"text":"It seems like the website is asking you to select also the plan.","start":805.48505,"end":809.905,"sentiment":"neutral","sentiment_score":-0.20694964608320823}],"sentiment":"neutral","sentiment_score":-0.18766431473195552,"channel":0,"num_words":20,"start":803.245,"end":809.905},{"sentences":[{"text":"Okay.","start":812.48004,"end":812.88,"sentiment":"neutral","sentiment_score":-0.09829169511795044},{"text":"It says twelve month contract, then there's a proceed to checkout.","start":812.88,"end":817.52,"sentiment":"neutral","sentiment_score":-0.1553070071068677},{"text":"I don't know.","start":817.52,"end":818.08,"sentiment":"negative","sentiment_score":-0.4048871497313182},{"text":"You're just FYI, this whole system your in your processing set the setup isn't very user friendly.","start":818.08,"end":829.05505,"sentiment":"negative","sentiment_score":-0.7099518916186165},{"text":"Okay.","start":829.195,"end":829.59503,"sentiment":"neutral","sentiment_score":-0.1698513925075531}],"sentiment":"negative","sentiment_score":-0.4624352658336813,"channel":1,"num_words":33,"start":812.48004,"end":829.59503},{"sentences":[{"text":"No.","start":829.59503,"end":829.835,"sentiment":"neutral","sentiment_score":-0.30734479427337646},{"text":"It's just I can pick twelve month contract, but that's it.","start":829.835,"end":832.395,"sentiment":"neutral","sentiment_score":-0.21194537525827234},{"text":"It's not giving me anything else to pick select.","start":832.395,"end":834.97504,"sentiment":"negative","sentiment_score":-0.3608870208263397},{"text":"Nothing about 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check your address.","start":849.94,"end":853.78,"sentiment":"neutral","sentiment_score":-0.05137288976799358},{"text":"Do you want me to okay.","start":853.78,"end":854.9,"sentiment":"neutral","sentiment_score":-0.04883598877737919},{"text":"I'll go down super fiber boost, Super 50 slash 20 unlimited.","start":854.9,"end":860.145,"sentiment":"neutral","sentiment_score":0.0012894994155927138},{"text":"That's it?","start":860.28503,"end":861.025,"sentiment":"neutral","sentiment_score":-0.03494827635586262}],"sentiment":"neutral","sentiment_score":-0.030460992641747,"channel":1,"num_words":30,"start":849.94,"end":861.025},{"sentences":[{"text":"Mhmm.","start":861.455,"end":861.935,"sentiment":"neutral","sentiment_score":-0.013725213706493378},{"text":"Please try to click that one, 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Liz is confused about her home internet service billing address and wants to activate it on August 8th. The agent advises her to resubmit the order and select the twelve month contract, and provides instructions on how to do so. The customer is instructed to confirm the choice and select a home phone option, and will receive a communication from their technical team. The service is on the standard plan and the payment is on the process."},"intents":{"segments":[{"text":"Hi. It's Lisa Liz. I was just on the phone before setting up the account for for for the Internet, for home Internet. Mhmm.","start_word":8,"end_word":31,"intents":[{"intent":"Clarify setup process","confidence_score":0.00006564999}]},{"text":"So here's our ordering process and activation process, Felice. Once we receive your order, our technical team will go ahead and do the job. They will go ahead and submit the order to the network and activate it right away. Because once we pre provision the router, the service should be activated already to the network. And Okay.","start_word":369,"end_word":426,"intents":[{"intent":"Place order","confidence_score":0.003797448}]},{"text":"it was you guys calling me that I've haven't updated the speed or something.","start_word":676,"end_word":689,"intents":[{"intent":"Update speed","confidence_score":0.5122732}]},{"text":"because we It says received your order. oh, because we attempted to call you because there was a call from your organization. It says, however, we're unable to reach you. Could you please inform that we would like to inform that we have received your order. However, upon checking, there is no selected plan yet.","start_word":712,"end_word":766,"intents":[{"intent":"Correct order","confidence_score":0.0000057768816}]},{"text":"Could you please inform that we would like to inform that we have received your order. However, upon checking, there is no selected plan yet.","start_word":742,"end_word":766,"intents":[{"intent":"Inform about order status","confidence_score":0.012241514}]},{"text":"You have to resubmit your order. We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address. So we should not be activating the service to this address. K?","start_word":808,"end_word":845,"intents":[{"intent":"Submit order","confidence_score":0.5331479},{"intent":"Instruct to disregard","confidence_score":0.046519987}]},{"text":"My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding.","start_word":930,"end_word":951,"intents":[{"intent":"Confirm billing address","confidence_score":0.004173243}]},{"text":"And then you have to select your contract. Before Which selecting a contract, isn't it you are in a twelve month?","start_word":960,"end_word":980,"intents":[{"intent":"Instruct to select contract","confidence_score":0.0014452717}]},{"text":"Before Which selecting a contract, isn't it you are in a twelve month? So select yep. the free router twelve months. Is Select that under that subscriptions?","start_word":968,"end_word":994,"intents":[{"intent":"Confirm subscriptions","confidence_score":0.011912237}]},{"text":"Do I go under subscriptions? one. No. Under the subscription options, you will need I'm sorry. You have to see you can select a new modem below. So you have to select the modem or router under twelve month contract. Where is it, though?","start_word":996,"end_word":1039,"intents":[{"intent":"Locate subscription information","confidence_score":0.00006849159}]},{"text":"zero dollar, and you get a free router. Is that it? Yeah.","start_word":1306,"end_word":1317,"intents":[{"intent":"Order router","confidence_score":0.064286016}]},{"text":"I did do that, but I'll do it again. Okay.","start_word":1613,"end_word":1622,"intents":[{"intent":"Complete service activity","confidence_score":1.4370993e-7}]}]},"sentiments":{"segments":[{"text":"Account.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17540565133094788},{"text":"How may I help you today?","start_word":1,"end_word":6,"sentiment":"positive","sentiment_score":0.377044290304184},{"text":"Yeah. Hi. It's Lisa Liz. I was just on the phone before setting up the account for for for the Internet, for home Internet. Mhmm. I've gone online, so I've filled out but I think I've accidentally put at the start when it said your address. I put my delivery address instead. So how does this know what address to connect the Internet on? Mhmm. Oh, okay. I got it. So billing the one you put in is your shipping address, not the address where you would like to activate the Internet service. Is that Okay. what you're trying to say? Yeah. So look. Oh, I've gone okay. to my dashboard. Okay. I'm in the account. It's processing the order. So that's it says order's processing. Mhmm. Addresses so the billing address, I've put the new address where I'm moving to, but the shipping address, I've put where I currently am because I'm there for another couple of weeks. And payment method so the Internet's already there, isn't it? I just need to plug in the modem when it comes. Is that correct? Yes.","start_word":7,"end_word":190,"sentiment":"neutral","sentiment_score":0.010072283446788788},{"text":"So once we receive or once we send you the router, it's already been preconfigured. So it's technically plug in and play, and then Okay. you will be able to get connected to the activated Internet services.","start_word":191,"end_word":227,"sentiment":"positive","sentiment_score":0.4247905910015106},{"text":"In case you encounter any error or issues, just let us know, and our Yeah. tech rep on duty will be able Okay. to provide you support. Okay. But I'm not moving in for another couple of till I don't need it active until another two weeks. So that doesn't matter. I don't need to put that date in, do I? Because there's already someone I'm still okay. living there. Does Yeah. that make Yeah. sense? Like Yeah. because I I'm got used it. to your usual, you know, your usual Internet, how you tell them what date you, you know, you'll be moving in and you want Uh-huh. it active and when you're canceling. So where is there anywhere where I put in any dates or anything in, or or they're just gonna start charging me now? Yeah. That's correct. So here's our ordering process and activation process, Felice. Once we receive your order, our technical team will go ahead and do the job. They will go ahead and submit the order to the network and activate it right away. Because once we pre provision the router, the service should be activated already to the network. And Okay. then So once it's am I activated, paying the am billing I paying commends. for someone out okay. So am I paying Yeah. for someone else's Internet right now? No. No. No. We will go ahead and sort it out. Okay? I'm just trying to provide you Yeah. our process, but we will Yep. sort this out. So technically, this address is 33 Eighting Avenue is your address where you would like to receive the router. Right? Your shipping address. Yep. Yes. Okay. Okay. So here's what you need to do. One moment. I'm just trying Mhmm. to Yeah. check what I can help you on this so we can avoid commencing your billing prior you activating or getting connected to that building. What date you will be moving in? Sorry. What To was which that? date? Which date you will be moving into your premises? Can we have it connected on the make it Wednesday, the eighth? The August 8. I've got chicken and yep. August 8. Okay. Be on the line. Let me just go ahead and check with Mhmm. our tech team and figure out Yep. what we need to do on this, okay, Yep. Okay. to Thanks. address your concern.","start_word":228,"end_word":630,"sentiment":"neutral","sentiment_score":0.013556151189806666},{"text":"Thank you. Thank you so much for patiently waiting, Yep. Elise.","start_word":631,"end_word":641,"sentiment":"positive","sentiment_score":0.4801558554172516},{"text":"Okay. Yep. So here's Just what yeah. I was just gonna say there's a there's another call coming through while I was speaking with you. I didn't answer it, but it turns out Mhmm. it was you guys calling me that I've haven't updated the speed or something. I Oh, just got no. an No. email No. saying yeah. You got an email in reference. That's an automatic email Okay. because we It says received your order. oh, because we attempted to call you because there was a call from your organization.","start_word":642,"end_word":733,"sentiment":"neutral","sentiment_score":-0.13820090938521468},{"text":"It says, however, we're unable to reach you.","start_word":734,"end_word":741,"sentiment":"negative","sentiment_score":-0.35677340626716614},{"text":"Could you please inform that we would like to inform that we have received your order.","start_word":742,"end_word":757,"sentiment":"neutral","sentiment_score":-0.12796550989151},{"text":"However, upon checking, there is no selected plan yet.","start_word":758,"end_word":766,"sentiment":"negative","sentiment_score":-0.3409528136253357},{"text":"Oh, that's our tech team. But no worries. I've already messaged them the hold on to Okay. it because I'm on on Yep. on the line. Okay. Not a problem with that. So here's what you need to do. Okay? Yep. You have to resubmit your order. We will instruct them to disregard this since you put in your billing address, supposed to be your shipping address. So we should not be activating the service to this address. K? And Okay. then, please submit another order. Please ensure that you So enter the address where you would like to activate the service under billing address. And then under the shipping address section, clearly provide the correct shipping details. And please add note that you are requesting the service to be Okay. activated Okay. on August 8. And then afterwards, you need also to select which postage you would like to Alright. pay. So so how so I've already so I'm on my dashboard. My billing address is the address that I'd like it connected to, and I've got the shipping address as the 33 Yadding. So what would you like me to do? And then you have to select your contract. Before Which selecting a contract, isn't it you are in a twelve month? So select yep. the free router twelve months. Is Select that under that subscriptions? Do I go under subscriptions? one. No. Under the subscription options, you will need I'm sorry. You have to see you can select a new modem below. So you have to select the modem or router under twelve month contract. Where is it, though? Like, there's not It's I click subscriptions. There's nothing coming up. That's the oh, thing. no. It says oh, wait. Have you have no active subscriptions. It says browse okay. Browse products. I go into browse products. Okay. Twelve month contract. I select that. Is that it? There's no showing under the subscription 12 MAC contract So if I go and then into the it says router. shop it says shop 100 gigabytes, twelve month contract, 15 gigabytes. Are they incorrect? Like, do I click the the twelve month contract? Sorry to click the Tolman contract, please. It seems like the website is asking you to select also the plan. Okay. It says twelve month contract, then there's a proceed to checkout.","start_word":767,"end_word":1160,"sentiment":"neutral","sentiment_score":-0.05852819550876993},{"text":"I don't know. You're just FYI, this whole system your in your processing set the setup isn't very user friendly.","start_word":1161,"end_word":1180,"sentiment":"negative","sentiment_score":-0.6337125301361084},{"text":"Okay. No. It's just I can pick twelve month contract, but that's it.","start_word":1181,"end_word":1193,"sentiment":"neutral","sentiment_score":-0.22790677845478055},{"text":"It's not giving me anything else to pick select.","start_word":1194,"end_word":1202,"sentiment":"negative","sentiment_score":-0.37037619948387146},{"text":"Nothing about plans. Nothing about let me go well, if I go back into do I go into super networks Mhmm. and start That's again? right. So I've clicked super networks, and it says check your address. Do you want me to okay. I'll go down super fiber boost, Super 50 slash 20 unlimited. That's it? Mhmm. Please try to click that one, select, Okay. Yeah. Select. and then select the router Okay. for twelve And months. then the it says there's a Airtel gaming router, free router. No. Keep going Mm-mm. down. Yep. Twelve months. So let yeah. The contract, Mm-mm.","start_word":1203,"end_word":1304,"sentiment":"neutral","sentiment_score":-0.07152015715837479},{"text":"zero dollar, and you get a free router.","start_word":1305,"end_word":1312,"sentiment":"positive","sentiment_score":0.401508092880249},{"text":"Is that it? Yeah. Have you selected the Airtel gaming k seven Wi Fi? No. Is that do you want me to Yeah. collect Yeah. select You that have one? to select that since it's included from Yep. the twelve month. In that way, from the latter part of the checkout, they will provide you the option for postage that you need to pay. Yep. Okay. So I've selected that, and then it says you can also select the home phone option. No. I don't wanna select the home phone option. So I keep going down, then it says select your super network contract. Mhmm. Yes. Is that mhmm. Is it mhmm Yeah. yes or Yeah. Yes. is it mhmm no? Yes. Please select twelve month contract. Okay. Selected. Okay. So now it's taken me down to order summary. Airtel gaming, $0, and it says twelve month contract. Yep. And then there's a order now. Is that it? I press Is there any option showing there's no option. that you need to select An postage? address? Not No. yet. A postage No. is standard. Not yet. No. There's no option yet for postage. K. Let's get the postage. But, anyway, for the postage and the plan, I will just take note of this, and then I will just send you the invoice for the postage. Most Alright. importantly, I'm gonna go you are putting the shipping and billing. okay. I'm gonna click order now. It's not gonna do it twice, is it? Okay. No. Wait. No. Now We it's taken to a checkout, and it says okay. My first name, last name, street address. So is this where I put the address where I'd like it connected? Mhmm. That's correct. Okay. Okay. And then my email, mobile, driver's license. I did do that, but I'll do it again. Okay. Now $20 has come up in the section, so that must be the charge. $2.02 $8.04 $1.03. I'm just putting the details in. So 363. Date of birth, 01/19/1981. Okay. Terms and conditions. I checked that. Okay. There's a order note. Optional. So what would you like in the notes? Yeah. Just put in that you would like to activate and commence the service on August 8, your preferred date. I'd like to activate in commercial service on yep. Okay. Got the note in. And now just press place order. Yes, please. Okay. Proceed to payment. I'm just gonna put in my card details. Filling in the details. Okay. Yep. Okay. Overview. Continue. Okay. So now it says the order details, and I placed the order. This is a note.","start_word":1313,"end_word":1751,"sentiment":"neutral","sentiment_score":0.03934674293804141},{"text":"There has been a critical error on this website. I don't know what's that about.","start_word":1752,"end_word":1766,"sentiment":"negative","sentiment_score":-0.4970456063747406},{"text":"Hello? I'm currently checking your order here. Just one moment. Yeah. Okay. Let me just go in here. 546. K. Your your payment is on process, and I'll just need to take note and confirm that your service plan is Supa 50. Right? The standard 50 Yeah. 50 MBBS? 20. Okay. Yep. Let me take note here. Supa 50. K. The payment, it's still on process. Okay. So, Phyllis, all good with this concern. I will coordinate to our technical team in Okay. reference with your request. Okay? Okay. And then And so when it arrives, I just put the plug in the router, and it should be working. yes. Once your service has been activated, you will receive a communication from our tech team with Yep. pre provision router. And as Yep. I've mentioned, in case you experience any error or any issues, we have our tech rep on duty Okay. to provide you support. Okay. Alright then. Alright. Okay.","start_word":1767,"end_word":1927,"sentiment":"neutral","sentiment_score":0.1152755543589592},{"text":"Thank you. You're welcome, Alright. Phyllis. Okay. I Thank appreciate you. Thanks. your time.","start_word":1928,"end_word":1941,"sentiment":"positive","sentiment_score":0.5594078898429871},{"text":"Not Have a a good one. thanks. Bye Thank bye. you. Bye. Bye.","start_word":1942,"end_word":1954,"sentiment":"neutral","sentiment_score":0.034717071801424026}],"average":{"sentiment":"neutral","sentiment_score":0.00137844914089704}}}}