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Thank you so much, Eva. Just give me one moment while I'm pulling up your account. And by the way, what are you doing today? We're actually about to flat out and do think that you're... I was able to receive your call right away. No. No. No. Yeah. Yeah. No. No worries for that. I already have your account, Emma. And how may I assist you today? So you are moving location, like, totally moving addresses. Correct? Yeah. One moment. Please hold on. So thank you so much for ringing us back regarding about this. We actually send... Let me just go back and check. See, do you already have the lot number now? Yes, please. Thank you so much. Number 36. One second. Let me just check with the address again. I'm sorry. Hold on. I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Yes. That's correct. And that number is 33. Thank you so much. The number 33. Correct? Yes. Okay. Okay. Let me just check it out again. Hold on. Thank you so much. So let me just go ahead and take a look into this. Or which address is I mean, what... Which network is serviceable to your new location? Can I put you on hold for a minute or so, Emma? I'll get back to you soon. Okay? Thank you. Hello, Anna. I'm so sorry to keep you waiting. I'm still looking into it, and thank you so much for holding. Can you please give me another couple of minutes? Thank you so much. Hello, Emma? Hi. Thank you so much for patiently holding. I... Your current network is actually Linham. I've already checked with Linham and did not find your address if it's available. Just making sure I've got the address correctly, I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021, Lot Number 33. Correct? Thank you so much. So the area is not serviceable with your current network, which is the Linham. I also checked with the other network, and I was not able to check on what... I mean I mean, I was not able to find your address. So the best option that I can do right now is to email our network from... The the the NBN network so that they can confirm if your address is serviceable under there. Oh. Yeah. Because I actually checked on your network still, and it still was not able to find a specific lot number as well. But to make sure, I will send an email to the NBN back end team or an internal team, and we'll get back to you. Okay? Well, I can re... Reply to you back tomorrow if that would be fine for you because yes. I'll give you a call or an email once I receive a response from them. Thank you so much. Talk to you soon. Bye bye. 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you for calling Airtel. My name is Mary. May I have your name, please? Hello, Anna. Could you provide me your last name on the account, please?\n\nSo that I can pull up your account? Thank you so much, Eva. Just give me one moment while I'm pulling up your account. And by the way, what are you doing today? We're actually about to flat out and do think that you're...\n\nI was able to receive your call right away. No. No. No. Yeah.\n\nYeah. No. No worries for that. I already have your account, Emma. And how may I assist you today?\n\nSo you are moving location, like, totally moving addresses. Correct? Yeah. One moment. Please hold on.\n\nSo thank you so much for ringing us back regarding about this. We actually send... Let me just go back and check. See, do you already have the lot number now? Yes, please.\n\nThank you so much. Number 36. One second. Let me just check with the address again. I'm sorry.\n\nHold on. I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Yes. That's correct.\n\nAnd that number is 33. Thank you so much. The number 33. Correct? Yes.\n\nOkay. Okay. Let me just check it out again. Hold on. Thank you so much.\n\nSo let me just go ahead and take a look into this. Or which address is I mean, what... Which network is serviceable to your new location? Can I put you on hold for a minute or so, Emma? I'll get back to you soon.\n\nOkay? Thank you. Hello, Anna. I'm so sorry to keep you waiting. I'm still looking into it, and thank you so much for holding.\n\nCan you please give me another couple of minutes? Thank you so much. Hello, Emma? Hi. Thank you so much for patiently holding.\n\nI... Your current network is actually Linham. I've already checked with Linham and did not find your address if it's available. Just making sure I've got the address correctly, I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021, Lot Number 33. Correct?\n\nThank you so much. So the area is not serviceable with your current network, which is the Linham. I also checked with the other network, and I was not able to check on what... I mean I mean, I was not able to find your address. So the best option that I can do right now is to email our network from...\n\nThe the the NBN network so that they can confirm if your address is serviceable under there. Oh. Yeah. Because I actually checked on your network still, and it still was not able to find a specific lot number as well. But to make sure, I will send an email to the NBN back end team or an internal team, and we'll get back to you.\n\nOkay? Well, I can re... Reply to you back tomorrow if that would be fine for you because yes. I'll give you a call or an email once I receive a response from them. Thank you so much.\n\nTalk to you soon. Bye bye. Enjoy the rest of your","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.5512807965278625},{"text":"My name is Mary.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.4387879818677902},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2803826580444972},{"text":"Hello, Anna.","start":8.08,"end":9.139999,"sentiment":"neutral","sentiment_score":0.0559796504676342},{"text":"Could you provide me your last name on the account, please?","start":9.5199995,"end":11.759999,"sentiment":"neutral","sentiment_score":0.04671339182691141}],"sentiment":"neutral","sentiment_score":0.24355923105031252,"num_words":28,"start":1.8399999,"end":11.759999},{"sentences":[{"text":"So that I can pull up your account?","start":11.759999,"end":15.955,"sentiment":"neutral","sentiment_score":0.03745247516781092},{"text":"Thank you so much, Eva.","start":16.655,"end":17.775,"sentiment":"positive","sentiment_score":0.5744984984397888},{"text":"Just give me one moment while I'm pulling up your account.","start":17.775,"end":20.355,"sentiment":"positive","sentiment_score":0.3667037107727744},{"text":"And by the way, what are you doing today?","start":20.415,"end":22.895,"sentiment":"neutral","sentiment_score":0.250322335296207},{"text":"We're actually about to flat out and do think that you're...","start":22.895,"end":25.855,"sentiment":"neutral","sentiment_score":-0.03143162297254259}],"sentiment":"neutral","sentiment_score":0.20711377902295103,"num_words":44,"start":11.759999,"end":25.855},{"sentences":[{"text":"I was able to receive your call right 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Emma.","start":32.81,"end":34.41,"sentiment":"neutral","sentiment_score":0.22152473777532578},{"text":"And how may I assist you today?","start":34.41,"end":36.35,"sentiment":"neutral","sentiment_score":0.2137575319835118}],"sentiment":"neutral","sentiment_score":0.1896186741559129,"num_words":19,"start":31.61,"end":36.35},{"sentences":[{"text":"So you are moving location, like, totally moving addresses.","start":46.215,"end":50.635,"sentiment":"neutral","sentiment_score":-0.02569849230349064},{"text":"Correct?","start":50.695,"end":51.195,"sentiment":"neutral","sentiment_score":-0.012824012897908688},{"text":"Yeah.","start":71.854996,"end":72.095,"sentiment":"neutral","sentiment_score":0.011366493068635464},{"text":"One moment.","start":72.095,"end":72.655,"sentiment":"neutral","sentiment_score":0.0048666722141206264},{"text":"Please hold 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please.","start":104.525,"end":105.265,"sentiment":"neutral","sentiment_score":0.031080220825970173}],"sentiment":"neutral","sentiment_score":0.08815201465040445,"num_words":33,"start":74.895,"end":105.265},{"sentences":[{"text":"Thank you so much.","start":123.795006,"end":124.915,"sentiment":"neutral","sentiment_score":0.3294207975268364},{"text":"Number 36.","start":124.915,"end":126.455,"sentiment":"neutral","sentiment_score":0.05183203145861626},{"text":"One second.","start":127.635,"end":128.535,"sentiment":"neutral","sentiment_score":0.016856646165251732},{"text":"Let me just check with the address again.","start":129.395,"end":132.115,"sentiment":"neutral","sentiment_score":0.00928415113594383},{"text":"I'm sorry.","start":132.115,"end":132.675,"sentiment":"neutral","sentiment_score":-0.028708282858133316}],"sentiment":"neutral","sentiment_score":0.08177317715146476,"num_words":18,"start":123.795006,"end":132.675},{"sentences":[{"text":"Hold on.","start":132.675,"end":133.41501,"sentiment":"neutral","sentiment_score":-0.00772778643295169},{"text":"I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021.","start":149.37,"end":156.505,"sentiment":"neutral","sentiment_score":0.03690664504062046},{"text":"Correct?","start":156.505,"end":156.74501,"sentiment":"neutral","sentiment_score":0.05286267399787903},{"text":"Yes.","start":156.74501,"end":157.24501,"sentiment":"neutral","sentiment_score":0.04559500515460968},{"text":"That's correct.","start":158.505,"end":159.24501,"sentiment":"neutral","sentiment_score":0.10040301084518433}],"sentiment":"neutral","sentiment_score":0.04057536608375171,"num_words":17,"start":132.675,"end":159.24501},{"sentences":[{"text":"And that number is 33.","start":159.945,"end":161.725,"sentiment":"neutral","sentiment_score":0.0356989111751318},{"text":"Thank you so much.","start":162.585,"end":164.33,"sentiment":"neutral","sentiment_score":0.04507444426417351},{"text":"The number 33.","start":164.33,"end":165.45,"sentiment":"neutral","sentiment_score":0.015888730064034462},{"text":"Correct?","start":165.45,"end":165.95,"sentiment":"neutral","sentiment_score":0.0332317128777504},{"text":"Yes.","start":166.81,"end":167.29,"sentiment":"neutral","sentiment_score":0.0773070827126503}],"sentiment":"neutral","sentiment_score":0.03692837990820408,"num_words":14,"start":159.945,"end":167.29},{"sentences":[{"text":"Okay.","start":167.29,"end":167.79,"sentiment":"neutral","sentiment_score":0.06117961183190346},{"text":"Okay.","start":169.53,"end":170.03,"sentiment":"neutral","sentiment_score":0.054015450179576874},{"text":"Let me just check it out again.","start":170.49,"end":172.65,"sentiment":"neutral","sentiment_score":0.05280885419675282},{"text":"Hold on.","start":172.65,"end":173.47,"sentiment":"neutral","sentiment_score":0.02668456919491291},{"text":"Thank you so much.","start":175.85,"end":176.955,"sentiment":"positive","sentiment_score":0.3638504892587662}],"sentiment":"neutral","sentiment_score":0.13290854245424272,"num_words":15,"start":167.29,"end":176.955},{"sentences":[{"text":"So let me just go ahead and take a look into this.","start":189.275,"end":191.355,"sentiment":"neutral","sentiment_score":0.13737432301665345},{"text":"Or which address is I mean, what...","start":191.355,"end":193.75,"sentiment":"neutral","sentiment_score":-0.012212034115301711},{"text":"Which network is serviceable to your new location?","start":193.75,"end":196.17,"sentiment":"neutral","sentiment_score":-0.0018680228386074305},{"text":"Can I put you on hold for a minute or so, Emma?","start":196.31,"end":198.15001,"sentiment":"neutral","sentiment_score":-0.01741649489849806},{"text":"I'll get back to you soon.","start":198.15001,"end":199.19,"sentiment":"neutral","sentiment_score":0.004801984255512555}],"sentiment":"neutral","sentiment_score":0.030397276031888194,"num_words":45,"start":189.275,"end":199.19},{"sentences":[{"text":"Okay?","start":199.19,"end":199.69,"sentiment":"neutral","sentiment_score":0.017275510355830193},{"text":"Thank you.","start":200.95001,"end":201.77,"sentiment":"positive","sentiment_score":0.3344314992427826},{"text":"Hello, Anna.","start":498.9,"end":499.62,"sentiment":"neutral","sentiment_score":0.08225815370678902},{"text":"I'm so sorry to keep you waiting.","start":499.62,"end":501.46,"sentiment":"neutral","sentiment_score":-0.17168450355529785},{"text":"I'm still looking into it, and thank you so much for holding.","start":501.46,"end":504.19998,"sentiment":"neutral","sentiment_score":0.06323637223492067}],"sentiment":"neutral","sentiment_score":0.016987489924455684,"num_words":24,"start":199.19,"end":504.19998},{"sentences":[{"text":"Can you please give me another couple of minutes?","start":504.25998,"end":507.47998,"sentiment":"neutral","sentiment_score":-0.020273032701677747},{"text":"Thank you so much.","start":509.86,"end":511.08,"sentiment":"positive","sentiment_score":0.41642074286937714},{"text":"Hello, Emma?","start":761.285,"end":762.105,"sentiment":"neutral","sentiment_score":0.06748347356915474},{"text":"Hi.","start":764.005,"end":764.325,"sentiment":"neutral","sentiment_score":0.06503762304782867},{"text":"Thank you so much for patiently holding.","start":764.325,"end":766.825,"sentiment":"neutral","sentiment_score":0.2641777736800058}],"sentiment":"neutral","sentiment_score":0.15358585491776466,"num_words":23,"start":504.25998,"end":766.825},{"sentences":[{"text":"I...","start":767.365,"end":767.865,"sentiment":"neutral","sentiment_score":0.10383623838424684},{"text":"Your current network is actually Linham.","start":768.485,"end":771.705,"sentiment":"neutral","sentiment_score":-0.041269070779283844},{"text":"I've already checked with Linham and did not find your address if it's available.","start":773.81,"end":780.47003,"sentiment":"neutral","sentiment_score":-0.06339289966438498},{"text":"Just making sure I've got the address correctly, I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021, Lot Number 33.","start":780.53,"end":792.065,"sentiment":"neutral","sentiment_score":0.0084176617145369},{"text":"Correct?","start":792.065,"end":792.565,"sentiment":"neutral","sentiment_score":0.00997544638812542}],"sentiment":"neutral","sentiment_score":-0.01900260857920247,"num_words":44,"start":767.365,"end":792.565},{"sentences":[{"text":"Thank you so much.","start":794.305,"end":795.605,"sentiment":"neutral","sentiment_score":0.14311586879193783},{"text":"So the area is not serviceable with your current network, which is the Linham.","start":795.665,"end":801.12,"sentiment":"neutral","sentiment_score":-0.1140591339873416},{"text":"I also checked with the other network, and I was not able to check on what...","start":801.74,"end":811.36,"sentiment":"neutral","sentiment_score":-0.11643866216763854},{"text":"I mean I mean, I was not able to find your address.","start":814.535,"end":817.275,"sentiment":"neutral","sentiment_score":-0.16694838802019754},{"text":"So the best option that I can do right now is to email our network from...","start":817.495,"end":825.755,"sentiment":"neutral","sentiment_score":-0.04851459641940892}],"sentiment":"neutral","sentiment_score":-0.09140318055306712,"num_words":62,"start":794.305,"end":825.755},{"sentences":[{"text":"The the the NBN network so that they can confirm if your address is serviceable under there.","start":825.815,"end":831.73,"sentiment":"neutral","sentiment_score":-0.001155479865915635},{"text":"Oh.","start":835.87,"end":836.37,"sentiment":"neutral","sentiment_score":0.005381310358643532},{"text":"Yeah.","start":843.94995,"end":844.44995,"sentiment":"neutral","sentiment_score":-0.02485857717692852},{"text":"Because I actually checked on your network still, and it still was not able to find a specific lot number as well.","start":844.655,"end":852.995,"sentiment":"neutral","sentiment_score":-0.06515409170903942},{"text":"But to make sure, I will send an email to the NBN back end team or an internal team, and we'll get back to you.","start":853.615,"end":861.43,"sentiment":"neutral","sentiment_score":-0.006086605414748192}],"sentiment":"neutral","sentiment_score":-0.024616296628885197,"num_words":66,"start":825.815,"end":861.43},{"sentences":[{"text":"Okay?","start":861.43,"end":861.93,"sentiment":"neutral","sentiment_score":-0.003219674341380596},{"text":"Well, I can re...","start":865.91,"end":867.35,"sentiment":"neutral","sentiment_score":-0.010205900762230158},{"text":"Reply to you back tomorrow if that would be fine for you because yes.","start":867.35,"end":873.455,"sentiment":"neutral","sentiment_score":0.06303066347858735},{"text":"I'll give you a call or an email once I receive a response from them.","start":873.455,"end":879.955,"sentiment":"neutral","sentiment_score":0.14766547779242198},{"text":"Thank you so much.","start":881.775,"end":883.075,"sentiment":"positive","sentiment_score":0.43672461807727814}],"sentiment":"neutral","sentiment_score":0.12632280659224643,"num_words":38,"start":861.43,"end":883.075},{"sentences":[{"text":"Talk to you soon.","start":884.17505,"end":884.97504,"sentiment":"neutral","sentiment_score":0.17729273810982704},{"text":"Bye bye.","start":884.97504,"end":885.375,"sentiment":"neutral","sentiment_score":0.11282322183251381},{"text":"Enjoy the rest of your","start":885.375,"end":886.31995,"sentiment":"positive","sentiment_score":0.56519715487957}],"sentiment":"positive","sentiment_score":0.3418911973183805,"num_words":11,"start":884.17505,"end":886.31995}]}}]},{"alternatives":[{"transcript":"Oh, hi there. My name is Emma. Yep. It's Raid, r a I d. Oh, lovely. Thank you. So I called the other day. I'm moving house tomorrow. I'm needing to have my service switched over to the new address, please. Sorry? Yes. Moving address. Yes. That's okay. I called the other day, but the girl needed the lot number, which I've had to go and get, but I've got it now. Yeah. It's... Are you ready for the the address? So so the actual address is Unit 320 At 357 Glenmore Road, Paddington, and then Lot Number 33. Yes. Number 30 3. Thank you. Yes. That's correct. Sorry. What was that? Yes. That's correct. Yes. No worries. Okay. Thank you. Yeah. Totally fine. Thank you. Hello? Yep. Yes. That's correct. Mhmm. It it is NBN enabled. I've already confirmed that. And when I spoke to the lady the other day, she also confirmed that it was NBN enabled. She just needed the lot number. Okay. When can I expect a response on this? Okay. Great. Yeah. No. That... That's perfect. Thank you. Okay. Great. Thank you. Bye. Thanks. 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My name is Emma. Yep. It's Raid, r a I d. Oh, lovely.\n\nThank you. So I called the other day. I'm moving house tomorrow. I'm needing to have my service switched over to the new address, please. Sorry?\n\nYes. Moving address. Yes. That's okay. I called the other day, but the girl needed the lot number, which I've had to go and get, but I've got it now.\n\nYeah. It's... Are you ready for the the address? So so the actual address is Unit 320 At 357 Glenmore Road, Paddington, and then Lot Number 33. Yes.\n\nNumber 30 3. Thank you. Yes. That's correct. Sorry.\n\nWhat was that? Yes. That's correct. Yes. No worries.\n\nOkay. Thank you. Yeah. Totally fine. Thank you.\n\nHello? Yep. Yes. That's correct. Mhmm.\n\nIt it is NBN enabled. I've already confirmed that. And when I spoke to the lady the other day, she also confirmed that it was NBN enabled. She just needed the lot number. Okay.\n\nWhen can I expect a response on this? Okay. Great. Yeah. No.\n\nThat... That's perfect. Thank you. Okay. 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My name is Mary. May I have your name, please?\n\nChannel 1: Oh, hi there. My name is Emma.\n\nChannel 0: Hello, Anna. Could you provide me your last name on the account, please? So that I can pull up your\n\nChannel 1: Yep. It's Raid, r a I d.\n\nChannel 0: account? Thank you so much, Eva. Just give me one moment while I'm pulling up your account. And by the way, what are you doing today? We're actually about to flat out and do think that you're...\n\nI was able to receive your call right away.\n\nChannel 1: Oh, lovely. Thank\n\nChannel 0: No.\n\nChannel 1: you.\n\nChannel 0: No. No. Yeah. Yeah. No.\n\nNo worries for that. I already have your account, Emma. And how may I assist you today?\n\nChannel 1: So I called the other day. I'm moving house tomorrow. I'm needing to have my service switched over to the new address, please.\n\nChannel 0: So you are moving location, like, totally moving addresses. Correct?\n\nChannel 1: Sorry? Yes. Moving address. Yes. That's okay.\n\nI called the other day, but the girl needed the lot number, which I've had to go and get, but I've got it now.\n\nChannel 0: Yeah. One moment. Please hold on. So thank you so much for ringing us back regarding about this. We actually send...\n\nLet me just go back and check. See, do you already have the lot number now?\n\nChannel 1: Yeah. It's... Are you ready for the the address?\n\nChannel 0: Yes, please.\n\nChannel 1: So so the actual address is Unit 320 At 357 Glenmore Road, Paddington, and then Lot Number 33.\n\nChannel 0: Thank you so much. Number 36.\n\nChannel 1: Yes. Number\n\nChannel 0: One\n\nChannel 1: 30\n\nChannel 0: second.\n\nChannel 1: 3.\n\nChannel 0: Let me just check with the address again. I'm sorry. Hold on.\n\nChannel 1: Thank you.\n\nChannel 0: I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Yes.\n\nChannel 1: Yes. That's correct.\n\nChannel 0: That's correct. And that number is 33.\n\nChannel 1: Sorry.\n\nChannel 0: Thank\n\nChannel 1: What was\n\nChannel 0: you so\n\nChannel 1: that?\n\nChannel 0: much. The number 33. Correct?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Yes.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Okay. Let me just check it out again. Hold on.\n\nChannel 1: No worries.\n\nChannel 0: Thank you so much. So let me just go ahead and take a look into this. Or which address is I mean, what... Which network is serviceable to your new location? Can I put you on hold for a minute or so, Emma?\n\nI'll get back to you soon. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Hello, Anna. I'm so sorry to keep you waiting. I'm still looking into it, and thank you so much for holding. Can you please give me another couple of minutes?\n\nChannel 1: Yeah. Totally fine. Thank you.\n\nChannel 0: Thank you so much. Hello, Emma?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Thank you so much for patiently holding. I... Your current network is actually Linham.\n\nChannel 1: Yep.\n\nChannel 0: I've already checked with Linham and did not find your address if it's available. Just making sure I've got the address correctly, I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021, Lot Number 33. Correct?\n\nChannel 1: Yes. That's\n\nChannel 0: Thank you so much. So the area is not serviceable with your current network, which is the Linham.\n\nChannel 1: correct. Mhmm.\n\nChannel 0: I also checked with the other network, and I was not able to check on what... I mean I mean, I was not able to find your address. So the best option that I can do right now is to email our network from... The the the NBN network so that they can confirm if your address is serviceable under there.\n\nChannel 1: It it is NBN enabled. I've already confirmed that. And when I spoke\n\nChannel 0: Oh.\n\nChannel 1: to the lady the other day, she also confirmed that it was NBN enabled. She just needed the lot number.\n\nChannel 0: Yeah. Because I actually checked on your network still, and it still was not able to find a specific lot number as well. But to make sure, I will send an email to the NBN back end team or an internal team, and we'll get back to you. Okay?\n\nChannel 1: Okay. When can I expect a response on this?\n\nChannel 0: Well, I can re... Reply to you back tomorrow if that would be\n\nChannel 1: Okay.\n\nChannel 0: fine\n\nChannel 1: Great.\n\nChannel 0: for you because\n\nChannel 1: Yeah. No. That... That's perfect. Thank you.\n\nChannel 0: yes. I'll give you a call or an email once I receive a response from them.\n\nChannel 1: Okay. Great. Thank you.\n\nChannel 0: Thank you so much.\n\nChannel 1: Bye.\n\nChannel 0: Talk to you soon. Bye bye.\n\nChannel 1: Thanks.\n\nChannel 0: Enjoy the rest\n\nChannel 1: Bye.\n\nChannel 0: of your","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.5512807965278625},{"text":"My name is Mary.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.4387879818677902},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2803826580444972}],"sentiment":"positive","sentiment_score":0.41292345722516377,"channel":0,"num_words":15,"start":1.8399999,"end":5.2999997},{"sentences":[{"text":"Oh, hi there.","start":5.52,"end":6.16,"sentiment":"neutral","sentiment_score":0.04704043393333753},{"text":"My name is 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worries for that.","start":31.93,"end":32.81,"sentiment":"neutral","sentiment_score":0.16571798361837864},{"text":"I already have your account, Emma.","start":32.81,"end":34.41,"sentiment":"neutral","sentiment_score":0.22152473777532578},{"text":"And how may I assist you today?","start":34.41,"end":36.35,"sentiment":"neutral","sentiment_score":0.2137575319835118}],"sentiment":"neutral","sentiment_score":0.20519547558882656,"channel":0,"num_words":17,"start":31.93,"end":36.35},{"sentences":[{"text":"So I called the other day.","start":36.87,"end":38.23,"sentiment":"neutral","sentiment_score":-0.028919058231016},{"text":"I'm moving house tomorrow.","start":38.23,"end":39.83,"sentiment":"neutral","sentiment_score":-0.031140662264078856},{"text":"I'm needing to have my service switched over to the new address, 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Unit 320 At 357 Glenmore Road, Paddington, and then Lot Number 33.","start":105.545006,"end":117.965004,"sentiment":"neutral","sentiment_score":0.035344234874678984}],"sentiment":"neutral","sentiment_score":0.035344234874678984,"channel":1,"num_words":18,"start":105.545006,"end":117.965004},{"sentences":[{"text":"Thank you so much.","start":123.795006,"end":124.915,"sentiment":"neutral","sentiment_score":0.3294207975268364},{"text":"Number 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me just check with the address again.","start":129.395,"end":132.115,"sentiment":"neutral","sentiment_score":0.00928415113594383},{"text":"I'm sorry.","start":132.115,"end":132.675,"sentiment":"neutral","sentiment_score":-0.028708282858133316},{"text":"Hold on.","start":132.675,"end":133.41501,"sentiment":"neutral","sentiment_score":-0.00772778643295169}],"sentiment":"neutral","sentiment_score":0.00011675587544838573,"channel":0,"num_words":12,"start":129.395,"end":133.41501},{"sentences":[{"text":"Thank you.","start":133.725,"end":134.545,"sentiment":"neutral","sentiment_score":0.05761929973959923}],"sentiment":"neutral","sentiment_score":0.05761929973959923,"channel":1,"num_words":2,"start":133.725,"end":134.545},{"sentences":[{"text":"I have Unit 320357 Glenmore Road, Paddington, New South Wales 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The representative, Mary, pulled up her account and informed her that her current network is already NBN enabled. Mary will send an email to the NBN back end team to confirm the address and get back to Anna."},"intents":{"segments":[{"text":"So I called the other day. I'm moving house tomorrow. I'm needing to have my service switched over to the new address, please.","start_word":122,"end_word":144,"intents":[{"intent":"Request service switch","confidence_score":0.14092155}]},{"text":"Or which address is I mean, what... Which network is serviceable to your new location?","start_word":348,"end_word":362,"intents":[{"intent":"Confirm network availability","confidence_score":0.0019344598}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.504144012928009},{"text":"May I have your name, please? Oh, hi there. My name is Emma. Hello, Anna. Could you provide me your last name on the account, please? So that I can pull up your Yep. It's Raid, r a I d. account?","start_word":9,"end_word":49,"sentiment":"neutral","sentiment_score":0.07389548420906067},{"text":"Thank you so much, Eva. Just give me one moment while I'm pulling up your account.","start_word":50,"end_word":65,"sentiment":"positive","sentiment_score":0.432454526424408},{"text":"And by the way, what are you doing today? We're actually about to flat out and do think that you're... I was able to receive your call right away. Oh, lovely. Thank No. you. No. No. Yeah. Yeah. No. No worries for that. I already have your account, Emma. And how may I assist you today? So I called the other day. I'm moving house tomorrow. I'm needing to have my service switched over to the new address, please. So you are moving location, like, totally moving addresses. Correct? Sorry? Yes. Moving address. Yes. That's okay. I called the other day, but the girl needed the lot number, which I've had to go and get, but I've got it now. Yeah. One moment. Please hold on. So thank you so much for ringing us back regarding about this. We actually send... Let me just go back and check. See, do you already have the lot number now? Yeah. It's... Are you ready for the the address? Yes, please. So so the actual address is Unit 320 At 357 Glenmore Road, Paddington, and then Lot Number 33. Thank you so much. Number 36. Yes. Number One 30 second. 3. Let me just check with the address again. I'm sorry. Hold on. Thank you. I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Yes. Yes. That's correct. That's correct. And that number is 33. Sorry. Thank What was you so that? much. The number 33. Correct? Yes. That's correct. Yes. Yes. Okay. Okay. Let me just check it out again. Hold on. No worries.","start_word":66,"end_word":330,"sentiment":"neutral","sentiment_score":0.05108600854873657},{"text":"Thank you so much.","start_word":331,"end_word":334,"sentiment":"positive","sentiment_score":0.3644697368144989},{"text":"So let me just go ahead and take a look into this. Or which address is I mean, what... Which network is serviceable to your new location? Can I put you on hold for a minute or so, Emma? I'll get back to you soon. Okay? Okay. Thank you. Thank you. Hello, Anna. I'm so sorry to keep you waiting. I'm still looking into it, and thank you so much for holding. Can you please give me another couple of minutes? Yeah. Totally fine.","start_word":335,"end_word":418,"sentiment":"neutral","sentiment_score":0.03450225453291621},{"text":"Thank you. Thank you so much.","start_word":419,"end_word":424,"sentiment":"positive","sentiment_score":0.3950649499893189},{"text":"Hello, Emma? Hello? Hi. Thank you so much for patiently holding. I... Your current network is actually Linham. Yep. I've already checked with Linham and did not find your address if it's available. Just making sure I've got the address correctly, I have Unit 320357 Glenmore Road, Paddington, New South Wales 2021, Lot Number 33. Correct? Yes. That's Thank you so much. So the area is not serviceable with your current network, which is the Linham. correct. Mhmm. I also checked with the other network, and I was not able to check on what... I mean I mean, I was not able to find your address. So the best option that I can do right now is to email our network from... The the the NBN network so that they can confirm if your address is serviceable under there. It it is NBN enabled. I've already confirmed that. And when I spoke Oh. to the lady the other day, she also confirmed that it was NBN enabled. She just needed the lot number. Yeah. Because I actually checked on your network still, and it still was not able to find a specific lot number as well. But to make sure, I will send an email to the NBN back end team or an internal team, and we'll get back to you. Okay? Okay. When can I expect a response on this? Well, I can re... Reply to you back tomorrow if that would be Okay. fine Great. for you because Yeah. No. That... That's perfect. Thank you. yes. I'll give you a call or an email once I receive a response from them. Okay. Great.","start_word":425,"end_word":699,"sentiment":"neutral","sentiment_score":0.0033211212139576674},{"text":"Thank you. Thank you so much.","start_word":700,"end_word":705,"sentiment":"positive","sentiment_score":0.4049319624900818},{"text":"Bye. Talk to you soon. Bye bye.","start_word":706,"end_word":712,"sentiment":"neutral","sentiment_score":0.16817739605903623},{"text":"Thanks. Enjoy the rest Bye. of your","start_word":713,"end_word":719,"sentiment":"positive","sentiment_score":0.7060548663139343}],"average":{"sentiment":"neutral","sentiment_score":0.06082192899681363}}}}