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Michelle speaking. How can I help? And what was it regarding, Andrew? And where are you from? Right. And have you been dealing with someone already at MetPay? Okay. I can't put you through to. I can send him a message to call you back, Andrew. Is that alright? So I don't have I don't have a phone number to put you put you through. Have you oh, okay. You've got a number. Okay. He he's not based in our Australian office. Where are you, Andrew? Where are you based? Melbourne. Okay. Okay. I think he's with our Indian team at the moment, so he's probably on that time time zone. So you might wanna try later in the afternoon, and he might be able to answer because it's very early in the morning at the moment. Yeah. So I try yeah. I okay. Thank you. 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to that. Michelle speaking. How can I help? And what was it regarding, Andrew? And where are you from?\n\nRight. And have you been dealing with someone already at MetPay? Okay. I can't put you through to. I can send him a message to call you back, Andrew.\n\nIs that alright? So I don't have I don't have a phone number to put you put you through. Have you oh, okay. You've got a number. Okay.\n\nHe he's not based in our Australian office. Where are you, Andrew? Where are you based? Melbourne. Okay.\n\nOkay. I think he's with our Indian team at the moment, so he's probably on that time time zone. So you might wanna try later in the afternoon, and he might be able to answer because it's very early in the morning at the moment. Yeah. So I try yeah.\n\nI okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to that.","start":0.39999998,"end":1.04,"sentiment":"positive","sentiment_score":0.4086151421070099},{"text":"Michelle speaking.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.3279062509536743},{"text":"How can I help?","start":1.8399999,"end":2.74,"sentiment":"positive","sentiment_score":0.3385331481695175},{"text":"And what was it regarding, Andrew?","start":10.48,"end":12.179999,"sentiment":"neutral","sentiment_score":0.00619616328428189},{"text":"And where are you from?","start":12.719999,"end":13.86,"sentiment":"neutral","sentiment_score":0.004073096066713333}],"sentiment":"neutral","sentiment_score":0.1646666490472853,"num_words":20,"start":0.39999998,"end":13.86},{"sentences":[{"text":"Right.","start":20.455,"end":20.955,"sentiment":"neutral","sentiment_score":0.012678580358624458},{"text":"And have you been dealing with someone already at MetPay?","start":21.255001,"end":23.755001,"sentiment":"neutral","sentiment_score":-0.004377380944788456},{"text":"Okay.","start":29.59,"end":30.09,"sentiment":"neutral","sentiment_score":-0.04551461338996887},{"text":"I can't put you through to.","start":31.59,"end":33.37,"sentiment":"neutral","sentiment_score":-0.18874848634004593},{"text":"I can send him a message to call you back, Andrew.","start":33.83,"end":36.73,"sentiment":"neutral","sentiment_score":-0.09744670242071152}],"sentiment":"neutral","sentiment_score":-0.07865567197059763,"num_words":29,"start":20.455,"end":36.73},{"sentences":[{"text":"Is that alright?","start":37.190002,"end":38.010002,"sentiment":"neutral","sentiment_score":-0.04959401364127795},{"text":"So I don't have I don't have a phone number to put you put you through.","start":39.364998,"end":42.664997,"sentiment":"neutral","sentiment_score":-0.16388489678502083},{"text":"Have you oh, okay.","start":44.405,"end":50.964996,"sentiment":"neutral","sentiment_score":-0.08561459463089705},{"text":"You've got a number.","start":50.964996,"end":51.844997,"sentiment":"neutral","sentiment_score":-0.03376915631815791},{"text":"Okay.","start":51.844997,"end":52.344997,"sentiment":"neutral","sentiment_score":-0.0566178560256958}],"sentiment":"neutral","sentiment_score":-0.11803904461807438,"num_words":28,"start":37.190002,"end":52.344997},{"sentences":[{"text":"He he's not based in our Australian office.","start":55.31,"end":57.89,"sentiment":"neutral","sentiment_score":-0.08421093598008156},{"text":"Where are you, Andrew?","start":59.79,"end":60.93,"sentiment":"neutral","sentiment_score":-0.014970829244703054},{"text":"Where are you based?","start":61.79,"end":62.85,"sentiment":"neutral","sentiment_score":-0.01854390650987625},{"text":"Melbourne.","start":63.63,"end":64.130005,"sentiment":"neutral","sentiment_score":-0.015409372746944427},{"text":"Okay.","start":64.51,"end":65.01,"sentiment":"neutral","sentiment_score":-0.010818814858794212}],"sentiment":"neutral","sentiment_score":-0.04633192324803935,"num_words":18,"start":55.31,"end":65.01},{"sentences":[{"text":"Okay.","start":65.95,"end":66.45,"sentiment":"neutral","sentiment_score":-0.021928004920482635},{"text":"I think he's with our Indian team at the moment, so he's probably on that time time zone.","start":66.59,"end":73.185,"sentiment":"neutral","sentiment_score":-0.06344290864136484},{"text":"So you might wanna try later in the afternoon, and he might be able to answer because it's very early in the morning at the moment.","start":73.244995,"end":82.868935,"sentiment":"neutral","sentiment_score":-0.02166211182394853},{"text":"Yeah.","start":83.48894,"end":83.96894,"sentiment":"neutral","sentiment_score":0.10066666454076768},{"text":"So I try yeah.","start":83.96894,"end":86.52894,"sentiment":"neutral","sentiment_score":0.16988658159971237}],"sentiment":"neutral","sentiment_score":-0.018938045538961886,"num_words":50,"start":65.95,"end":86.52894},{"sentences":[{"text":"I okay.","start":86.52894,"end":87.24894,"sentiment":"neutral","sentiment_score":0.26921671628952026},{"text":"Thank you.","start":87.24894,"end":87.80894,"sentiment":"positive","sentiment_score":0.41462263464927673},{"text":"Bye.","start":87.80894,"end":88.30894,"sentiment":"neutral","sentiment_score":0.18687859177589417}],"sentiment":"neutral","sentiment_score":0.31091145873069764,"num_words":5,"start":86.52894,"end":88.30894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to that. Michelle speaking. How can I help?\n\nChannel 0: Oh, hi. Yes. My name is Andrew, and, I'm trying to get ahold of the IT department.\n\nChannel 1: And what was it regarding, Andrew? And where are you\n\nChannel 0: Regarding\n\nChannel 1: from?\n\nChannel 0: cybersecurity, I represent Vigilance AI, a cybersecurity company.\n\nChannel 1: Right. And have you been dealing with someone already at MetPay?\n\nChannel 0: Tierlock. I'm trying to get ahold of Tierlock.\n\nChannel 1: Okay. I can't put you through to. I can send him a message to call you back, Andrew. Is that alright? So\n\nChannel 0: Oh,\n\nChannel 1: I don't have\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: know\n\nChannel 1: don't\n\nChannel 0: what?\n\nChannel 1: have a phone number to put you put you through.\n\nChannel 0: Yeah. I,\n\nChannel 1: Have\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: know, I actually tried to call his number, which is why I used this because I wasn't able to reach him.\n\nChannel 1: oh, okay. You've got a number. Okay. He he's not based in our Australian office.\n\nChannel 0: Oh, I\n\nChannel 1: Where are you, Andrew? Where are you based?\n\nChannel 0: Melbourne.\n\nChannel 1: Melbourne.\n\nChannel 0: Our office is\n\nChannel 1: Okay.\n\nChannel 0: located in Melbourne.\n\nChannel 1: Okay. I think he's with our Indian team at the moment, so he's probably on that time time zone. So you might wanna try later in the afternoon, and he might be able to answer because it's very early in the morning\n\nChannel 0: Alright.\n\nChannel 1: at the moment.\n\nChannel 0: Okay. Well,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: So I try\n\nChannel 0: I'll do that. Thank you.\n\nChannel 1: yeah. I okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to that.","start":0.39999998,"end":1.04,"sentiment":"positive","sentiment_score":0.4086151421070099},{"text":"Michelle speaking.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.3279062509536743},{"text":"How can I help?","start":1.8399999,"end":2.74,"sentiment":"positive","sentiment_score":0.3385331481695175}],"sentiment":"positive","sentiment_score":0.3595322801007165,"channel":1,"num_words":9,"start":0.39999998,"end":2.74},{"sentences":[{"text":"Oh, hi.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.03328868746757507},{"text":"Yes.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.04009261354804039},{"text":"My name is Andrew, and, I'm trying to get ahold of the IT 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The agent informs him that he cannot transfer him but can pass him on to Tierlock's phone number. The agent also suggests later in the afternoon when Tierlock is available and provides Andrew with Tierlock's contact information."},"intents":{"segments":[{"text":"My name is Andrew, and, I'm trying to get ahold of the IT department. And what was it regarding, Andrew?","start_word":12,"end_word":31,"intents":[{"intent":"Request information about it department","confidence_score":0.00057465007},{"intent":"Assist with it department","confidence_score":0.00014133606}]}]},"sentiments":{"segments":[{"text":"Welcome to that.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.4052448868751526},{"text":"Michelle speaking. How can I help? Oh, hi. Yes. My name is Andrew, and, I'm trying to get ahold of the IT department. And what was it regarding, Andrew? And where are you Regarding from? cybersecurity, I represent Vigilance AI, a cybersecurity company. Right. And have you been dealing with someone already at MetPay? Tierlock. I'm trying to get ahold of Tierlock. Okay. I can't put you through to. I can send him a message to call you back, Andrew. Is that alright? So Oh, I don't have you I know don't what? have a phone number to put you put you through. Yeah. I, Have you you know, I actually tried to call his number, which is why I used this because I wasn't able to reach him. oh, okay. You've got a number. Okay. He he's not based in our Australian office. Oh, I Where are you, Andrew? Where are you based? Melbourne. Melbourne. Our office is Okay. located in Melbourne. Okay. I think he's with our Indian team at the moment, so he's probably on that time time zone. So you might wanna try later in the afternoon, and he might be able to answer because it's very early in the morning Alright. at the moment. Okay. 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