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That is the network termination device mounted on your wall. Can you see that one? But how about the NTT box, like, the small or big box mounted on the wall? Can you see that one? No. The other box, not the one that we provided. It's a different box. Mounted on your wall. Mhmm. There is where we're going to connect the router, the one that we provided you. Yeah. And the router. The three six the one. Mhmm. So the connect the NTD box to the one port on your router. You'll see the one at the back of your router. It says WAN port. Can you see the W A N? Mhmm. Mhmm. Can we try to do the first one? Mhmm. So there's mhmm. To the box on your wall? Yes. Mhmm. The other end. Is there a ultrasound on right now? Yeah. There should be a light on the router. May I know the color of the light on the router right now? Okay. Mhmm. Yeah. How about the NTT box? The box on your wall. Does it hide yeah. The NTD box should have a green light on it. Can you see that? At at the side. Mhmm. Mhmm. Mhmm. Okay. Can I call you on what stop? Yeah. So that I can see you the setup there. K. 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Good afternoon. This is Maureen from Ergo tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Router. Mhmm. Yeah.\n\nOkay. Can you please plug the router into the NED box? That is the network termination device mounted on your wall. Can you see that one? But how about the NTT box, like, the small or big box mounted on the wall?\n\nCan you see that one? No. The other box, not the one that we provided. It's a different box. Mounted on your wall.\n\nMhmm. There is where we're going to connect the router, the one that we provided you. Yeah. And the router. The three six the one.\n\nMhmm. So the connect the NTD box to the one port on your router. You'll see the one at the back of your router. It says WAN port. Can you see the W A N?\n\nMhmm. Mhmm. Can we try to do the first one? Mhmm. So there's mhmm.\n\nTo the box on your wall? Yes. Mhmm. The other end. Is there a ultrasound on right now?\n\nYeah. There should be a light on the router. 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K.\n\nHang on.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.3114166259765625},{"text":"Good afternoon.","start":1.52,"end":2.34,"sentiment":"positive","sentiment_score":0.5738644003868103},{"text":"This is Maureen from Ergo tech support.","start":2.3999999,"end":4.66,"sentiment":"positive","sentiment_score":0.4702715277671814},{"text":"How can I assist you 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you please plug the router into the NED box?","start":28.154999,"end":31.2,"sentiment":"neutral","sentiment_score":0.010254263691604138},{"text":"That is the network termination device mounted on your wall.","start":31.28,"end":35.54,"sentiment":"neutral","sentiment_score":-0.008307582512497903},{"text":"Can you see that one?","start":36.72,"end":39.62,"sentiment":"neutral","sentiment_score":0.0006564237177371975},{"text":"But how about the NTT box, like, the small or big box mounted on the wall?","start":48.075,"end":54.395,"sentiment":"neutral","sentiment_score":-0.0409337884048}],"sentiment":"neutral","sentiment_score":-0.014057382852548645,"num_words":42,"start":26.875,"end":54.395},{"sentences":[{"text":"Can you see that one?","start":54.395,"end":55.535,"sentiment":"neutral","sentiment_score":-0.03411213010549545},{"text":"No.","start":61.46,"end":61.78,"sentiment":"neutral","sentiment_score":-0.1858308911323547},{"text":"The other box, not the one that we provided.","start":61.78,"end":65.32,"sentiment":"neutral","sentiment_score":-0.16235547016064325},{"text":"It's a different box.","start":65.38,"end":66.6,"sentiment":"neutral","sentiment_score":-0.12148337624967098},{"text":"Mounted on your wall.","start":71.985,"end":73.285,"sentiment":"neutral","sentiment_score":-0.03597615845501423}],"sentiment":"neutral","sentiment_score":-0.10640995269236357,"num_words":23,"start":54.395,"end":73.285},{"sentences":[{"text":"Mhmm.","start":77.985,"end":78.485,"sentiment":"neutral","sentiment_score":0.011919469572603704},{"text":"There is where we're going to connect the router, the one that we provided you.","start":80.145004,"end":84.725,"sentiment":"neutral","sentiment_score":0.0035720255225896837},{"text":"Yeah.","start":88.48,"end":88.880005,"sentiment":"neutral","sentiment_score":-0.013902253471314909},{"text":"And the router.","start":88.880005,"end":90.66,"sentiment":"neutral","sentiment_score":-0.013651985054214796},{"text":"The three six the one.","start":93.6,"end":95.3,"sentiment":"neutral","sentiment_score":0.021521541848778726}],"sentiment":"neutral","sentiment_score":0.0047299741208553315,"num_words":25,"start":77.985,"end":95.3},{"sentences":[{"text":"Mhmm.","start":95.76,"end":96.26,"sentiment":"neutral","sentiment_score":0.020348329097032547},{"text":"So the connect the NTD box to the one port on your router.","start":102.854996,"end":107.755,"sentiment":"neutral","sentiment_score":0.025723973862253703},{"text":"You'll see the one at the back of your router.","start":108.134995,"end":110.375,"sentiment":"neutral","sentiment_score":0.014710983633995056},{"text":"It says WAN port.","start":110.375,"end":112.795,"sentiment":"neutral","sentiment_score":0.002146406564861536},{"text":"Can you see the W A N?","start":118.18,"end":120.200005,"sentiment":"neutral","sentiment_score":-0.013901454795684134}],"sentiment":"neutral","sentiment_score":0.011804150523883956,"num_words":35,"start":95.76,"end":120.200005},{"sentences":[{"text":"Mhmm.","start":131.22,"end":131.72,"sentiment":"neutral","sentiment_score":-0.018748249858617783},{"text":"Mhmm.","start":143.195,"end":143.695,"sentiment":"neutral","sentiment_score":-0.0942840725183487},{"text":"Can we try to do the first one?","start":146.81999,"end":148.76,"sentiment":"neutral","sentiment_score":-0.013548149028792977},{"text":"Mhmm.","start":151.7,"end":152.2,"sentiment":"neutral","sentiment_score":0.04118656367063522},{"text":"So there's mhmm.","start":152.81999,"end":155.23999,"sentiment":"neutral","sentiment_score":0.02737928492327531}],"sentiment":"neutral","sentiment_score":-0.00700664972620351,"num_words":14,"start":131.22,"end":155.23999},{"sentences":[{"text":"To the box on your 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right now?","start":207.87,"end":210.76999,"sentiment":"neutral","sentiment_score":0.00406595290853427},{"text":"Okay.","start":215.885,"end":216.385,"sentiment":"neutral","sentiment_score":-0.05164237320423126},{"text":"Mhmm.","start":221.405,"end":221.905,"sentiment":"neutral","sentiment_score":-0.09333297610282898}],"sentiment":"neutral","sentiment_score":0.00799719236480693,"num_words":24,"start":205.70999,"end":221.905},{"sentences":[{"text":"Yeah.","start":222.525,"end":223.025,"sentiment":"neutral","sentiment_score":-0.07384193688631058},{"text":"How about the NTT box?","start":225.00499,"end":226.65,"sentiment":"neutral","sentiment_score":-0.02812681272625923},{"text":"The box on your wall.","start":227.20999,"end":228.67,"sentiment":"neutral","sentiment_score":-0.014278004691004754},{"text":"Does it hide yeah.","start":230.73,"end":232.18999,"sentiment":"neutral","sentiment_score":-0.050609865225851536},{"text":"The NTD box should have a green light on 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I'm here. We have connected with the Airtel Internet services, and we have received our modem today. So we are just trying to figure out how to connect I mean, how to set up the router. You know? So we have one router in our wardrobe, actually, within the bedroom. So do we need to connect anything with that? So you mean the router itself you're talking about? Or A different box. Yeah. Yeah. I can see some clouds there. Yeah. You mean the yellow cable? Okay. Alright. Alright. Let me just quickly try that. Yep. So there are four ports of I can see here. W A N. So, I mean, it's not mentioned which one is W A N. There are four yellow ports. Yeah. Like, there are no particularly any port says this is W A N. You know? Does that mean I can port anywhere? Okay. The first one. Yep. So, yeah, upload that one in. And then the other end will go to the yeah. Okay. And do I do I need to wait for any lights or anything? It's a blue color. Like, there's only one light. It it's not flashing or it's not bright light. It's a very small light. You know? The box in the wall that it's a embedded embedment network, so I don't know which box you are talking about. So so well, let me tell you first. So in our departments, we have no direct NBN. It's embedded embedded network. That means we are connected with the super networks. And in the bedroom inside the wardrobe, there are already one router there connected within the wall. And we have received this Airtel modem today, and we are just trying to work out. Okay. Yep. Sure. Yep. Okay. Do do you need no. 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I'm here. We have connected with the Airtel Internet services, and we have received our modem today. So we are just trying to figure out how to connect I mean, how to set up the router. You know?\n\nSo we have one router in our wardrobe, actually, within the bedroom. So do we need to connect anything with that? So you mean the router itself you're talking about? Or A different box. Yeah.\n\nYeah. I can see some clouds there. Yeah. You mean the yellow cable? Okay.\n\nAlright. Alright. Let me just quickly try that. Yep. So there are four ports of I can see here.\n\nW A N. So, I mean, it's not mentioned which one is W A N. There are four yellow ports. Yeah. Like, there are no particularly any port says this is W A N.\n\nYou know? Does that mean I can port anywhere? Okay. The first one. Yep.\n\nSo, yeah, upload that one in. And then the other end will go to the yeah. Okay. And do I do I need to wait for any lights or anything? It's a blue color.\n\nLike, there's only one light. It it's not flashing or it's not bright light. It's a very small light. You know? The box in the wall that it's a embedded embedment network, so I don't know which box you are talking about.\n\nSo so well, let me tell you first. So in our departments, we have no direct NBN. It's embedded embedded network. That means we are connected with the super networks. And in the bedroom inside the wardrobe, there are already one router there connected within the wall.\n\nAnd we have received this Airtel modem today, and we are just trying to work out. Okay. Yep. Sure. Yep.\n\nOkay. Do do you need no. 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in.","start":152.43,"end":154.37,"sentiment":"neutral","sentiment_score":0.029765229982634384},{"text":"And then the other end will go to the yeah.","start":157.87,"end":168.265,"sentiment":"neutral","sentiment_score":0.024028037581592797},{"text":"Okay.","start":168.265,"end":168.765,"sentiment":"neutral","sentiment_score":0.051857128739356995},{"text":"And do I do I need to wait for any lights or anything?","start":199.59499,"end":204.25499,"sentiment":"neutral","sentiment_score":-0.05877753504766868},{"text":"It's a blue color.","start":211.13,"end":212.35,"sentiment":"neutral","sentiment_score":-0.03733524540439248}],"sentiment":"neutral","sentiment_score":-0.013021178023122689,"num_words":34,"start":152.43,"end":212.35},{"sentences":[{"text":"Like, there's only one light.","start":214.81,"end":216.81,"sentiment":"neutral","sentiment_score":-0.06287483721971512},{"text":"It it's not flashing or it's not bright light.","start":216.81,"end":222.105,"sentiment":"neutral","sentiment_score":-0.202965233888891},{"text":"It's a very small light.","start":222.165,"end":223.525,"sentiment":"neutral","sentiment_score":-0.08413073122501373},{"text":"You know?","start":223.525,"end":224.105,"sentiment":"neutral","sentiment_score":-0.04295071400702},{"text":"The box in the wall that it's a embedded embedment network, so I don't know which box you are talking about.","start":230.165,"end":240.06,"sentiment":"neutral","sentiment_score":-0.0553722826409198}],"sentiment":"neutral","sentiment_score":-0.09072462644516713,"num_words":42,"start":214.81,"end":240.06},{"sentences":[{"text":"So so well, let me tell you first.","start":240.06,"end":256.085,"sentiment":"neutral","sentiment_score":0.0009258207865059378},{"text":"So in our departments, we have no direct NBN.","start":256.085,"end":260.4,"sentiment":"neutral","sentiment_score":-0.1020405466357867},{"text":"It's embedded embedded network.","start":260.4,"end":262.42,"sentiment":"neutral","sentiment_score":-0.05428812187165022},{"text":"That means we are connected with the super networks.","start":263.12,"end":265.46,"sentiment":"neutral","sentiment_score":-0.014360367216997676},{"text":"And in the bedroom inside the wardrobe, there are already one router there connected within the wall.","start":268.4,"end":278.605,"sentiment":"neutral","sentiment_score":0.009422965676468961}],"sentiment":"neutral","sentiment_score":-0.02334390913552426,"num_words":47,"start":240.06,"end":278.605},{"sentences":[{"text":"And we have received this Airtel modem today, and we are just trying to work out.","start":281.14502,"end":287.48502,"sentiment":"neutral","sentiment_score":0.08480603038333356},{"text":"Okay.","start":293.47998,"end":293.8,"sentiment":"neutral","sentiment_score":0.04622594267129898},{"text":"Yep.","start":293.8,"end":294.19998,"sentiment":"neutral","sentiment_score":0.07418057322502136},{"text":"Sure.","start":294.19998,"end":294.69998,"sentiment":"neutral","sentiment_score":0.06482703238725662},{"text":"Yep.","start":298.68,"end":299.08,"sentiment":"neutral","sentiment_score":0.09155398607254028}],"sentiment":"neutral","sentiment_score":0.08168420102447271,"num_words":20,"start":281.14502,"end":299.08},{"sentences":[{"text":"Okay.","start":299.08,"end":299.58,"sentiment":"neutral","sentiment_score":0.047988176345825195},{"text":"Do do you need no.","start":304.05496,"end":305.49496,"sentiment":"neutral","sentiment_score":-0.29301902651786804},{"text":"Okay.","start":305.49496,"end":305.99496,"sentiment":"neutral","sentiment_score":-0.09767767041921616}],"sentiment":"neutral","sentiment_score":-0.2163978038089616,"num_words":7,"start":299.08,"end":305.99496}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ergo tech support. How can I assist you today?\n\nChannel 1: Hi. I'm here. We\n\nChannel 0: Mhmm.\n\nChannel 1: have connected with the Airtel Internet services, and we have received\n\nChannel 0: Mhmm.\n\nChannel 1: our modem today. So we are just trying to figure out how to connect I mean, how to\n\nChannel 0: Mhmm.\n\nChannel 1: set\n\nChannel 0: Router.\n\nChannel 1: up the router. You know?\n\nChannel 0: Mhmm. Yeah. Okay. Can you please plug the router into the NED box? That is the network termination device mounted on your wall.\n\nCan you see that one?\n\nChannel 1: So we have one router in our wardrobe, actually, within the bedroom. So do we need to connect anything with that?\n\nChannel 0: But how about the NTT box, like, the small or big box mounted on the wall? Can you see that one?\n\nChannel 1: So you mean the router itself you're talking about? Or\n\nChannel 0: No. The other box, not the one that we provided. It's a different box.\n\nChannel 1: A different box.\n\nChannel 0: Mounted on your wall.\n\nChannel 1: Yeah. Yeah. I can see some clouds there. Yeah.\n\nChannel 0: Mhmm. There is where we're going to connect the router, the one that we provided you.\n\nChannel 1: You mean the yellow cable?\n\nChannel 0: Yeah. And the router.\n\nChannel 1: Okay. Alright.\n\nChannel 0: The three six the one. Mhmm.\n\nChannel 1: Alright. Let me just quickly try that.\n\nChannel 0: So the connect the NTD box to the one port on your router. You'll see\n\nChannel 1: Yep.\n\nChannel 0: the one at the back of your router. It says WAN port.\n\nChannel 1: So there are four ports of I can see here.\n\nChannel 0: Can you see the W A N?\n\nChannel 1: W A N. So, I mean, it's not mentioned which one is W A N. There are four yellow ports.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Like, there are no particularly any port says this is W A N. You know?\n\nChannel 0: Mhmm.\n\nChannel 1: Does that mean I can port anywhere?\n\nChannel 0: Can we try to do the first one?\n\nChannel 1: Okay. The first one. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: So, yeah,\n\nChannel 0: So\n\nChannel 1: upload\n\nChannel 0: there's\n\nChannel 1: that one in.\n\nChannel 0: mhmm.\n\nChannel 1: And then the other end will go to the\n\nChannel 0: To the box on your wall?\n\nChannel 1: yeah. Okay.\n\nChannel 0: Yes. Mhmm. The other end. Is there a ultrasound on right now?\n\nChannel 1: And do I do I need to wait for any lights or anything?\n\nChannel 0: Yeah. There should be a light on the router. May I know the color of the light on the router right now?\n\nChannel 1: It's a blue color. Like, there's\n\nChannel 0: Okay.\n\nChannel 1: only one light. It it's not flashing or it's not bright\n\nChannel 0: Mhmm.\n\nChannel 1: light. It's a very\n\nChannel 0: Yeah.\n\nChannel 1: small light. You know?\n\nChannel 0: How about the NTT box? The box on your wall.\n\nChannel 1: The box in\n\nChannel 0: Does\n\nChannel 1: the wall\n\nChannel 0: it hide\n\nChannel 1: that\n\nChannel 0: yeah.\n\nChannel 1: it's a embedded embedment network, so I don't know which box you are talking about. So\n\nChannel 0: The NTD box should have a green light on it. Can you see that? At at the side.\n\nChannel 1: so well, let me tell you first. So in our departments, we have no direct NBN. It's embedded embedded network. That means we are connected with the super networks. And in the bedroom inside the wardrobe, there are already one router there connected within the\n\nChannel 0: Mhmm.\n\nChannel 1: wall. And we have received this Airtel modem today, and we are just trying to work out.\n\nChannel 0: Mhmm. Mhmm. Okay. Can I call you on what\n\nChannel 1: Okay. Yep. Sure.\n\nChannel 0: stop? Yeah. So that I can see you the setup there.\n\nChannel 1: Yep. Okay.\n\nChannel 0: K. Hang on.\n\nChannel 1: Do do you need no. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.3114166259765625},{"text":"Good afternoon.","start":1.52,"end":2.34,"sentiment":"positive","sentiment_score":0.5738644003868103},{"text":"This is Maureen from Ergo tech support.","start":2.3999999,"end":4.66,"sentiment":"positive","sentiment_score":0.4702715277671814},{"text":"How can I assist you today?","start":5.04,"end":6.42,"sentiment":"positive","sentiment_score":0.5024132629235586}],"sentiment":"positive","sentiment_score":0.48534535616636276,"channel":0,"num_words":16,"start":1.04,"end":6.42},{"sentences":[{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.18922698497772217},{"text":"I'm here.","start":8.0,"end":8.82,"sentiment":"neutral","sentiment_score":0.17570050060749054},{"text":"We","start":10.16,"end":10.32,"sentiment":"neutral","sentiment_score":0.07878565788269043}],"sentiment":"neutral","sentiment_score":0.15485341101884842,"channel":1,"num_words":4,"start":7.2,"end":10.32},{"sentences":[{"text":"Mhmm.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.08837798237800598}],"sentiment":"neutral","sentiment_score":0.08837798237800598,"channel":0,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"have connected with the Airtel Internet services, and we have received","start":10.32,"end":15.535,"sentiment":"neutral","sentiment_score":0.11797224933450873}],"sentiment":"neutral","sentiment_score":0.11797224933450873,"channel":1,"num_words":11,"start":10.32,"end":15.535},{"sentences":[{"text":"Mhmm.","start":15.515,"end":16.015,"sentiment":"neutral","sentiment_score":0.11659546941518784}],"sentiment":"neutral","sentiment_score":0.11659546941518784,"channel":0,"num_words":1,"start":15.515,"end":16.015},{"sentences":[{"text":"our modem today.","start":15.535,"end":16.755,"sentiment":"neutral","sentiment_score":0.1659340336918831},{"text":"So we are just trying to figure out how to connect I mean, how 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router.","start":23.375,"end":24.015,"sentiment":"neutral","sentiment_score":0.001833421488602956},{"text":"You know?","start":24.015,"end":24.675,"sentiment":"neutral","sentiment_score":-0.008712440729141235}],"sentiment":"neutral","sentiment_score":-0.0023849233984947205,"channel":1,"num_words":5,"start":23.375,"end":24.675},{"sentences":[{"text":"Mhmm.","start":25.275002,"end":25.775002,"sentiment":"neutral","sentiment_score":0.00864454172551632},{"text":"Yeah.","start":25.835,"end":26.335,"sentiment":"neutral","sentiment_score":0.04241032153367996},{"text":"Okay.","start":26.875,"end":27.375,"sentiment":"neutral","sentiment_score":0.041781604290008545},{"text":"Can you please plug the router into the NED box?","start":28.154999,"end":31.2,"sentiment":"neutral","sentiment_score":0.010254263691604138},{"text":"That is the network termination device mounted on your 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mounted on the wall?","start":48.075,"end":54.395,"sentiment":"neutral","sentiment_score":-0.0409337884048},{"text":"Can you see that one?","start":54.395,"end":55.535,"sentiment":"neutral","sentiment_score":-0.03411213010549545}],"sentiment":"neutral","sentiment_score":-0.039309584047822727,"channel":0,"num_words":21,"start":48.075,"end":55.535},{"sentences":[{"text":"So you mean the router itself you're talking about?","start":58.29,"end":60.530003,"sentiment":"neutral","sentiment_score":-0.06481273389524883},{"text":"Or","start":60.530003,"end":60.61,"sentiment":"neutral","sentiment_score":-0.07928985357284546}],"sentiment":"neutral","sentiment_score":-0.0662604458630085,"channel":1,"num_words":10,"start":58.29,"end":60.61},{"sentences":[{"text":"No.","start":61.46,"end":61.78,"sentiment":"neutral","sentiment_score":-0.1858308911323547},{"text":"The other box, not the one that we 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see","start":108.134995,"end":108.774994,"sentiment":"neutral","sentiment_score":0.03495590388774872}],"sentiment":"neutral","sentiment_score":0.026954897865653037,"channel":0,"num_words":15,"start":102.854996,"end":108.774994},{"sentences":[{"text":"Yep.","start":108.604996,"end":109.104996,"sentiment":"neutral","sentiment_score":0.026927240192890167}],"sentiment":"neutral","sentiment_score":0.026927240192890167,"channel":1,"num_words":1,"start":108.604996,"end":109.104996},{"sentences":[{"text":"the one at the back of your router.","start":108.774994,"end":110.375,"sentiment":"neutral","sentiment_score":0.00964975357055664},{"text":"It says WAN port.","start":110.375,"end":112.795,"sentiment":"neutral","sentiment_score":0.002146406564861536}],"sentiment":"neutral","sentiment_score":0.007148637901991606,"channel":0,"num_words":12,"start":108.774994,"end":112.795},{"sentences":[{"text":"So there are four ports of I can see 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very","start":222.165,"end":222.905,"sentiment":"neutral","sentiment_score":-0.0795705368121465}],"sentiment":"neutral","sentiment_score":-0.07868600450456142,"channel":1,"num_words":4,"start":221.605,"end":222.905},{"sentences":[{"text":"Yeah.","start":222.525,"end":223.025,"sentiment":"neutral","sentiment_score":-0.07384193688631058}],"sentiment":"neutral","sentiment_score":-0.07384193688631058,"channel":0,"num_words":1,"start":222.525,"end":223.025},{"sentences":[{"text":"small light.","start":223.045,"end":223.525,"sentiment":"neutral","sentiment_score":-0.09097102284431458},{"text":"You know?","start":223.525,"end":224.105,"sentiment":"neutral","sentiment_score":-0.04295071400702}],"sentiment":"neutral","sentiment_score":-0.06696086842566729,"channel":1,"num_words":4,"start":223.045,"end":224.105},{"sentences":[{"text":"How about the NTT box?","start":225.00499,"end":226.65,"sentiment":"neutral","sentiment_score":-0.02812681272625923},{"text":"The box on your 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no.","start":304.05496,"end":305.49496,"sentiment":"neutral","sentiment_score":-0.29301902651786804},{"text":"Okay.","start":305.49496,"end":305.99496,"sentiment":"neutral","sentiment_score":-0.09767767041921616}],"sentiment":"neutral","sentiment_score":-0.2604621338347594,"channel":1,"num_words":6,"start":304.05496,"end":305.99496}]},"summary":{"result":"success","short":"A customer is calling Ergo tech support to get help connecting their Airtel internet modem to their NED box. The representative asks the customer to plug the router into the NED box and confirms the setup of the modem. The representative also asks about the color of the light on the router and the box on the wall. The customer confirms the setup and the call ends."},"intents":{"segments":[{"text":"Can you please plug the router into the NED box?","start_word":62,"end_word":71,"intents":[{"intent":"Connect router to ntt box","confidence_score":0.14832827}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3114166259765625},{"text":"Good afternoon. This is Maureen from Ergo tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4924484193325043},{"text":"Hi. I'm here. Mhmm. We have connected with the Airtel Internet services, and we have received Mhmm. our modem today. So we are just trying to figure out how to connect I mean, how to Mhmm. set Router. up the router. You know? Mhmm. Yeah. Okay. Can you please plug the router into the NED box? That is the network termination device mounted on your wall. Can you see that one? So we have one router in our wardrobe, actually, within the bedroom. So do we need to connect anything with that? But how about the NTT box, like, the small or big box mounted on the wall? Can you see that one? So you mean the router itself you're talking about? Or No. The other box, not the one that we provided. It's a different box. A different box. Mounted on your wall. Yeah. Yeah. I can see some clouds there. Yeah. Mhmm. There is where we're going to connect the router, the one that we provided you. You mean the yellow cable? Yeah. And the router. Okay. Alright. The three six the one. Mhmm. Alright. Let me just quickly try that. So the connect the NTD box to the one port on your router. You'll see Yep. the one at the back of your router. It says WAN port. So there are four ports of I can see here. Can you see the W A N? W A N. So, I mean, it's not mentioned which one is W A N. There are four yellow ports. Mhmm. Yeah. Like, there are no particularly any port says this is W A N. You know? Mhmm. Does that mean I can port anywhere? Can we try to do the first one? Okay. The first one. Yep. Mhmm. So, yeah, So upload there's that one in. mhmm. And then the other end will go to the To the box on your wall? yeah. Okay. Yes. Mhmm. The other end. Is there a ultrasound on right now? And do I do I need to wait for any lights or anything? Yeah. There should be a light on the router. May I know the color of the light on the router right now? It's a blue color. Like, there's Okay. only one light. It it's not flashing or it's not bright Mhmm. light. It's a very Yeah. small light. You know? How about the NTT box? The box on your wall. The box in Does the wall it hide that yeah. it's a embedded embedment network, so I don't know which box you are talking about. So The NTD box should have a green light on it. Can you see that? At at the side. so well, let me tell you first. So in our departments, we have no direct NBN. It's embedded embedded network. That means we are connected with the super networks. And in the bedroom inside the wardrobe, there are already one router there connected within the Mhmm. wall. And we have received this Airtel modem today, and we are just trying to work out. Mhmm. Mhmm. Okay. Can I call you on what Okay. Yep. Sure. stop? Yeah. So that I can see you the setup there. Yep. Okay. K. Hang on. Do do you need no. Okay.","start_word":16,"end_word":564,"sentiment":"neutral","sentiment_score":-0.012897677137728488}],"average":{"sentiment":"neutral","sentiment_score":0.0011764866879364706}}}}