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This is Ashley Ferguson. I'm gonna give permission for my husband to speak because I can't get Internet. That's Brett. Brett.\n\nYeah. So we just, as far as I know, I should connect to the Internet last night, but on the router here, it's orange. Like, everything's connected fine. Like, everything's all connected, and it's not blinking, but there's still no Internet connection. And I can't seem to follow with the IP address that you guys sent to follow.\n\nIt won't load into it, and it's the right IP address because it's of the NBN box that's on the wall. Yep. Yes. Send me the name.","paragraphs":[{"sentences":[{"text":"Alright.","start":5.68,"end":6.0,"sentiment":"neutral","sentiment_score":0.031150661408901215},{"text":"This is Ashley Ferguson.","start":6.0,"end":7.22,"sentiment":"neutral","sentiment_score":0.023512300103902817},{"text":"I'm gonna give permission for my husband to speak because I can't get Internet.","start":7.3599997,"end":12.82,"sentiment":"neutral","sentiment_score":-0.023285134828516414},{"text":"That's Brett.","start":19.595,"end":20.335,"sentiment":"neutral","sentiment_score":0.030512595549225807},{"text":"Brett.","start":22.154999,"end":22.634998,"sentiment":"neutral","sentiment_score":0.031051170080900192}],"sentiment":"neutral","sentiment_score":-0.00494162111797116,"num_words":22,"start":5.68,"end":22.634998},{"sentences":[{"text":"Yeah.","start":22.634998,"end":23.134998,"sentiment":"neutral","sentiment_score":0.08573940396308899},{"text":"So we just, as far as I know, I should connect to the Internet last night, but on the router here, it's orange.","start":27.675,"end":36.11,"sentiment":"neutral","sentiment_score":-0.09513883778582448},{"text":"Like, everything's connected fine.","start":36.11,"end":37.63,"sentiment":"neutral","sentiment_score":-0.11864503007382154},{"text":"Like, everything's all connected, and it's not blinking, but there's still no Internet connection.","start":37.63,"end":42.77,"sentiment":"neutral","sentiment_score":-0.18451226076909474},{"text":"And I can't seem to follow with the IP address that you guys sent to follow.","start":43.025,"end":48.565,"sentiment":"neutral","sentiment_score":-0.27517747785896063}],"sentiment":"neutral","sentiment_score":-0.16488009106753201,"num_words":58,"start":22.634998,"end":48.565},{"sentences":[{"text":"It won't load into it, and it's the right IP address because it's of the NBN box that's on the wall.","start":48.625,"end":55.29,"sentiment":"neutral","sentiment_score":-0.2309059976112275},{"text":"Yep.","start":66.73,"end":67.23,"sentiment":"neutral","sentiment_score":0.006028379313647747},{"text":"Yes.","start":76.905,"end":77.405,"sentiment":"neutral","sentiment_score":0.0411730483174324},{"text":"Send me the name.","start":209.24094,"end":210.39095,"sentiment":"neutral","sentiment_score":0.10055883973836899}],"sentiment":"neutral","sentiment_score":-0.16294774678708226,"num_words":27,"start":48.625,"end":210.39095}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Alright. This is Ashley Ferguson. I'm gonna give permission for my husband to speak because I can't get Internet.\n\nChannel 0: Oh, sure. Thank you so much. And may I have the first name of your husband?\n\nChannel 1: That's Brett.\n\nChannel 0: Frank?\n\nChannel 1: Brett. Yeah.\n\nChannel 0: Brett. Nice to have you in the line, mister Brett. How may I help you today?\n\nChannel 1: So we just, as far as I know, I should connect to the Internet last night, but on the router here, it's orange. Like, everything's connected fine. Like, everything's all connected, and it's not blinking, but there's still no Internet connection. And I can't seem to follow with the IP address that you guys sent to follow. It won't load into it, and it's the right IP address because it's of the NBN box that's on the wall.\n\nChannel 0: Okay. Thank you so much for sharing those details, and we appreciate your call today. Brian, if you could give me a minute or two, I'll place you on hold. Let me check if\n\nChannel 1: Yep.\n\nChannel 0: our technical representative are not engaged on a call so I can definitely transfer you so they could assist you real time. Alright? You're at home right now. Correct? Trying\n\nChannel 1: Yes.\n\nChannel 0: to connect your router. Okay. That's wonderful. One moment, please. Thank you.\n\nChannel 1: Send me the name.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.20527352392673492},{"text":"Good afternoon.","start":1.52,"end":2.26,"sentiment":"positive","sentiment_score":0.34274373948574066},{"text":"This is Airtel accounts.","start":2.32,"end":3.76,"sentiment":"neutral","sentiment_score":0.29459455609321594},{"text":"How may I help you today?","start":3.76,"end":5.06,"sentiment":"neutral","sentiment_score":0.2997245341539383}],"sentiment":"neutral","sentiment_score":0.29749895632267,"channel":0,"num_words":13,"start":1.12,"end":5.06},{"sentences":[{"text":"Alright.","start":5.68,"end":6.0,"sentiment":"neutral","sentiment_score":0.031150661408901215},{"text":"This is Ashley Ferguson.","start":6.0,"end":7.22,"sentiment":"neutral","sentiment_score":0.023512300103902817},{"text":"I'm gonna give permission for my husband to speak because I can't get 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Brett.","start":24.205,"end":26.045,"sentiment":"positive","sentiment_score":0.5636135902669694},{"text":"How may I help you today?","start":26.045,"end":27.345,"sentiment":"positive","sentiment_score":0.35229915380477905}],"sentiment":"positive","sentiment_score":0.45786168705672026,"channel":0,"num_words":16,"start":23.564999,"end":27.345},{"sentences":[{"text":"So we just, as far as I know, I should connect to the Internet last night, but on the router here, it's orange.","start":27.675,"end":36.11,"sentiment":"neutral","sentiment_score":-0.09513883778582448},{"text":"Like, everything's connected fine.","start":36.11,"end":37.63,"sentiment":"neutral","sentiment_score":-0.11864503007382154},{"text":"Like, everything's all connected, and it's not blinking, but there's still no Internet connection.","start":37.63,"end":42.77,"sentiment":"neutral","sentiment_score":-0.18451226076909474},{"text":"And I can't seem to follow with the IP address that you guys sent to 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wonderful.","start":78.415,"end":79.155,"sentiment":"positive","sentiment_score":0.5121903717517853},{"text":"One moment, please.","start":79.615005,"end":80.755005,"sentiment":"neutral","sentiment_score":0.26459545890490216},{"text":"Thank you.","start":82.15,"end":86.49,"sentiment":"positive","sentiment_score":0.33490894734859467}],"sentiment":"neutral","sentiment_score":0.23690090080102286,"channel":0,"num_words":12,"start":76.975,"end":86.49},{"sentences":[{"text":"Send me the name.","start":209.24094,"end":210.39095,"sentiment":"neutral","sentiment_score":0.10055883973836899}],"sentiment":"neutral","sentiment_score":0.10055883973836899,"channel":1,"num_words":4,"start":209.24094,"end":210.39095}]},"summary":{"result":"success","short":"The customer, Ashley Ferguson, is having trouble connecting to the Internet and is unable to follow the IP address sent to her husband's router. The agent, named Airtel, asks for permission to speak with her husband and tries to transfer her to a technical representative for assistance. The agent puts the customer on hold to check if the technical representative is available to assist her."},"intents":{"segments":[{"text":"our technical representative are not engaged on a call so I can definitely transfer you so they could assist you real time. Alright?","start_word":182,"end_word":204,"intents":[{"intent":"Request technical assistance","confidence_score":0.445582}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20527352392673492},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.33356496691703796},{"text":"This is Airtel accounts. How may I help you today? Alright. This is Ashley Ferguson. I'm gonna give permission for my husband to speak because I can't get Internet. Oh, sure.","start_word":3,"end_word":33,"sentiment":"neutral","sentiment_score":0.08896724879741669},{"text":"Thank you so much.","start_word":34,"end_word":37,"sentiment":"positive","sentiment_score":0.4502204060554504},{"text":"And may I have the first name of your husband? That's Brett. Frank? Brett. Yeah. Brett.","start_word":38,"end_word":53,"sentiment":"neutral","sentiment_score":0.07578282058238983},{"text":"Nice to have you in the line, mister Brett. How may I help you today?","start_word":54,"end_word":68,"sentiment":"positive","sentiment_score":0.4788748025894165},{"text":"So we just, as far as I know, I should connect to the Internet last night, but on the router here, it's orange. Like, everything's connected fine. Like, everything's all connected, and it's not blinking, but there's still no Internet connection. And I can't seem to follow with the IP address that you guys sent to follow. It won't load into it, and it's the right IP address because it's of the NBN box that's on the wall. Okay.","start_word":69,"end_word":147,"sentiment":"neutral","sentiment_score":-0.18208763003349304},{"text":"Thank you so much for sharing those details, and we appreciate your call today.","start_word":148,"end_word":161,"sentiment":"positive","sentiment_score":0.5459352731704712},{"text":"Brian, if you could give me a minute or two, I'll place you on hold. Let me check if Yep. our technical representative are not engaged on a call so I can definitely transfer you so they could assist you real time. Alright? You're at home right now. Correct? Trying Yes. to connect your router. Okay.","start_word":162,"end_word":217,"sentiment":"neutral","sentiment_score":0.04100218787789345},{"text":"That's wonderful.","start_word":218,"end_word":219,"sentiment":"positive","sentiment_score":0.5126379132270813},{"text":"One moment, please. Thank you. Send me the name.","start_word":220,"end_word":228,"sentiment":"neutral","sentiment_score":0.2213524430990219}],"average":{"sentiment":"neutral","sentiment_score":0.04550619066858584}}}}