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So, yeah, what did you or what have you done with the router? Yeah. It won't have an Internet still because we're still not done yet with the they're not done yet with the setup. So what we need to do now is connect with the router's Wi Fi and log in to the router's interface. Mhmm. So please go go to the browser. This is just an example only. You mean the IP address? K. Are you using a phone, laptop, or computer? Okay. Because sometimes it's not working via phone. But do you have a laptop or computer that we can use instead? Yeah. Because can we you can try to use your laptop instead on typing the IP address. Then let's see if it'll work. Because once you type in the IP address, it will bring you to a web page where it'll ask you a username and password that you're going to use as well that's written at the back of your router. Then once you're onto the router's interface, you should look for the PPPoE settings, then enter the credentials that we emailed you and texted for you to establish a connection with the router. Yeah. So the device must be connected to the router's Wi Fi network even without Internet access to access the router's interface during set up. Yeah. Yeah. Is it yeah. Just copy as it is the IP address. Read it to the back of your router. Then once entered, this should bring you to a web page. Let's just wait for it. Let's see. Because you should be able to access that one as long as your device is connected to the router's Wi Fi. Sometimes it just take takes too long. K. I think it's not working on your phone. You should try other device instead, like a laptop or computer. Yeah. Because if we're going to use a laptop, we can connect the laptop directly. Yeah. Yeah. Via wired. Okay. Then once you have the laptop, just connect the laptop directly to the router using a wired cable, Alan, then try to access again the IP address. Okay. Just give us a callback again if you need assistance. 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Good afternoon. This is Maureen from Airtel tech support. Yeah. I'm good.\n\nHow are you? Okay. Can I have your full name, please, for me to check the account? Okay. I see.\n\nSo, yeah, what did you or what have you done with the router? Yeah. It won't have an Internet still because we're still not done yet with the they're not done yet with the setup. So what we need to do now is connect with the router's Wi Fi and log in to the router's interface. Mhmm.\n\nSo please go go to the browser. This is just an example only. You mean the IP address? K. Are you using a phone, laptop, or computer?\n\nOkay. Because sometimes it's not working via phone. But do you have a laptop or computer that we can use instead? Yeah. Because can we you can try to use your laptop instead on typing the IP address.\n\nThen let's see if it'll work. Because once you type in the IP address, it will bring you to a web page where it'll ask you a username and password that you're going to use as well that's written at the back of your router. Then once you're onto the router's interface, you should look for the PPPoE settings, then enter the credentials that we emailed you and texted for you to establish a connection with the router. Yeah. So the device must be connected to the router's Wi Fi network even without Internet access to access the router's interface during set up.\n\nYeah. Yeah. Is it yeah. Just copy as it is the IP address. Read it to the back of your router.\n\nThen once entered, this should bring you to a web page. Let's just wait for it. Let's see. Because you should be able to access that one as long as your device is connected to the router's Wi Fi. Sometimes it just take takes too long.\n\nK. I think it's not working on your phone. You should try other device instead, like a laptop or computer. Yeah. Because if we're going to use a laptop, we can connect the laptop directly.\n\nYeah. Yeah. Via wired. Okay. Then once you have the laptop, just connect the laptop directly to the router using a wired cable, Alan, then try to access again the IP address.\n\nOkay. Just give us a callback again if you need assistance. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.03580204397439957},{"text":"Good afternoon.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.28520743548870087},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.19188282532351358},{"text":"Yeah.","start":7.6,"end":8.1,"sentiment":"positive","sentiment_score":0.37501078844070435},{"text":"I'm good.","start":8.24,"end":8.72,"sentiment":"positive","sentiment_score":0.5401471257209778}],"sentiment":"neutral","sentiment_score":0.26190013323838895,"num_words":13,"start":1.28,"end":8.72},{"sentences":[{"text":"How are you?","start":8.72,"end":9.54,"sentiment":"positive","sentiment_score":0.3886762658754985},{"text":"Okay.","start":28.48,"end":28.98,"sentiment":"neutral","sentiment_score":-0.024414807558059692},{"text":"Can I have your full name, please, for me to check the account?","start":29.68,"end":32.66,"sentiment":"neutral","sentiment_score":0.0004845492971631198},{"text":"Okay.","start":42.635,"end":43.035,"sentiment":"neutral","sentiment_score":0.007586479652673006},{"text":"I see.","start":43.035,"end":43.695,"sentiment":"neutral","sentiment_score":0.003386392258107662}],"sentiment":"neutral","sentiment_score":0.05811361975502223,"num_words":20,"start":8.72,"end":43.695},{"sentences":[{"text":"So, yeah, what did you or what have you done with the router?","start":44.875,"end":50.175,"sentiment":"neutral","sentiment_score":-0.008722245335005797},{"text":"Yeah.","start":65.58,"end":66.08,"sentiment":"neutral","sentiment_score":-0.17928537726402283},{"text":"It won't have an Internet still because we're still not done yet with the they're not done yet with the setup.","start":68.534996,"end":76.075,"sentiment":"neutral","sentiment_score":-0.32222401244299753},{"text":"So what we need to do now is connect with the router's Wi Fi and log in to the 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computer?","start":122.73,"end":125.625,"sentiment":"neutral","sentiment_score":-0.045692749321460724}],"sentiment":"neutral","sentiment_score":-0.04138051877143206,"num_words":27,"start":90.35,"end":125.625},{"sentences":[{"text":"Okay.","start":128.245,"end":128.565,"sentiment":"neutral","sentiment_score":0.007366349920630455},{"text":"Because sometimes it's not working via phone.","start":128.565,"end":131.225,"sentiment":"neutral","sentiment_score":-0.15960256116730825},{"text":"But do you have a laptop or computer that we can use instead?","start":131.285,"end":134.745,"sentiment":"neutral","sentiment_score":-0.024171579629182816},{"text":"Yeah.","start":138.32,"end":138.64,"sentiment":"neutral","sentiment_score":0.07400895655155182},{"text":"Because can we you can try to use your laptop instead on typing the IP 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How's it going? Good. Thank you. I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet. I've got everything everything's all connected. All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet. So it's Ashley Ferguson, a h h l e I g h, and then f e r g u s o n. So basic basically, nothing. I've come back and I've reset I've reset everything. I've turned everything off and then turned it all back on and just fired it back up and then tried to connect to the Wi Fi. I can connect to the Wi Fi, but there's no Internet. Yep. Oh, there's a portal. Never never never yeah. There's a there's an e there's a is there in the e in the email that you guys sent out, there's a portal for the login. Is that is that is that where I'm supposed to yeah. Well, that IP address wasn't working for me. I'm like, I was just copying the one off the box, one nine two one six eight one one, but it wouldn't it wouldn't load load up anything for me. A phone. Not here at the moment. K. So you want me to so I go to I go to Chrome and I put in that number and for it to load. Is that right? Okay. Yeah. If I could just it just doesn't load. Yeah. No. It's not it's not doing anything. Well, I've I've I've I've requested it as a desktop site, so there would be no different if I did use a a laptop. No. I'm just saying, like, this are you telling me to connect the laptop with the cord? Yeah. Yeah. Alright. I I don't have the laptop here, so I'm gonna have to get it. Alright. Thank you. Yeah. Yep. Okay. Thank you. I will. 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How's it going? Good. Thank you. I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet.\n\nI've got everything everything's all connected. All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet. So it's Ashley Ferguson, a h h l e I g h, and then f e r g u s o n. So basic basically, nothing. I've come back and I've reset I've reset everything.\n\nI've turned everything off and then turned it all back on and just fired it back up and then tried to connect to the Wi Fi. I can connect to the Wi Fi, but there's no Internet. Yep. Oh, there's a portal. Never never never yeah.\n\nThere's a there's an e there's a is there in the e in the email that you guys sent out, there's a portal for the login. Is that is that is that where I'm supposed to yeah. Well, that IP address wasn't working for me. I'm like, I was just copying the one off the box, one nine two one six eight one one, but it wouldn't it wouldn't load load up anything for me. A phone.\n\nNot here at the moment. K. So you want me to so I go to I go to Chrome and I put in that number and for it to load. Is that right? Okay.\n\nYeah. If I could just it just doesn't load. Yeah. No. It's not it's not doing anything.\n\nWell, I've I've I've I've requested it as a desktop site, so there would be no different if I did use a a laptop. No. I'm just saying, like, this are you telling me to connect the laptop with the cord? Yeah. Yeah.\n\nAlright. I I don't have the laptop here, so I'm gonna have to get it. Alright. Thank you. Yeah.\n\nYep. Okay. Thank you. I will. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.0,"end":6.16,"sentiment":"neutral","sentiment_score":0.2429855465888977},{"text":"How's it going?","start":6.16,"end":7.06,"sentiment":"neutral","sentiment_score":0.2529236574967702},{"text":"Good.","start":9.44,"end":9.76,"sentiment":"positive","sentiment_score":0.5279269218444824},{"text":"Thank you.","start":9.76,"end":10.5,"sentiment":"positive","sentiment_score":0.5281530618667603},{"text":"I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet.","start":10.559999,"end":18.575,"sentiment":"neutral","sentiment_score":-0.023168293880703655}],"sentiment":"neutral","sentiment_score":0.06843729351336757,"num_words":30,"start":6.0,"end":18.575},{"sentences":[{"text":"I've got everything everything's all connected.","start":18.635,"end":20.715,"sentiment":"neutral","sentiment_score":-0.058937142603099346},{"text":"All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet.","start":20.715,"end":26.975,"sentiment":"neutral","sentiment_score":-0.22820312827825545},{"text":"So it's Ashley Ferguson, a h h l e I g h, and then f e r g u s o n.","start":32.55,"end":40.985,"sentiment":"neutral","sentiment_score":-0.0016583140717226672},{"text":"So basic basically, nothing.","start":51.045,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.15598678961396217},{"text":"I've come back and I've reset I've reset everything.","start":53.364998,"end":55.98,"sentiment":"neutral","sentiment_score":-0.14898322439856}],"sentiment":"neutral","sentiment_score":-0.11342564768531956,"num_words":61,"start":18.635,"end":55.98},{"sentences":[{"text":"I've turned everything off and then turned it all back on and just fired it back up and then tried to connect to the Wi Fi.","start":55.98,"end":62.46,"sentiment":"neutral","sentiment_score":-0.08226944248263653},{"text":"I can connect to the Wi Fi, but there's no Internet.","start":62.46,"end":64.88,"sentiment":"neutral","sentiment_score":-0.12310133095492017},{"text":"Yep.","start":83.689995,"end":84.189995,"sentiment":"neutral","sentiment_score":0.023712679743766785},{"text":"Oh, there's a portal.","start":92.90501,"end":93.885,"sentiment":"neutral","sentiment_score":-0.017408582847565413},{"text":"Never never never yeah.","start":93.945,"end":95.225006,"sentiment":"neutral","sentiment_score":-0.04244765918701887}],"sentiment":"neutral","sentiment_score":-0.08062679203146178,"num_words":46,"start":55.98,"end":95.225006},{"sentences":[{"text":"There's a there's an e there's a is there in the e in the email that you guys sent out, there's a portal for the login.","start":95.225006,"end":101.545006,"sentiment":"neutral","sentiment_score":-0.05137722086734497},{"text":"Is that is that is that where I'm supposed to yeah.","start":101.545006,"end":110.82,"sentiment":"neutral","sentiment_score":-0.04689844460649924},{"text":"Well, that IP address wasn't working for me.","start":110.82,"end":112.9,"sentiment":"negative","sentiment_score":-0.4198141135275364},{"text":"I'm like, I was just copying the one off the box, one nine two one six eight one one, but it wouldn't it wouldn't load load up anything for me.","start":112.9,"end":126.465,"sentiment":"neutral","sentiment_score":-0.2876009973386923},{"text":"A phone.","start":126.465,"end":127.045,"sentiment":"neutral","sentiment_score":-0.041162723675370216}],"sentiment":"neutral","sentiment_score":-0.18078647933706835,"num_words":77,"start":95.225006,"end":127.045},{"sentences":[{"text":"Not here at the moment.","start":135.31999,"end":136.78,"sentiment":"neutral","sentiment_score":-0.3134912967681885},{"text":"K.","start":175.00499,"end":175.50499,"sentiment":"neutral","sentiment_score":0.09061278402805328},{"text":"So you want me to so I go to I go to Chrome and I put in that number and for it to load.","start":199.43,"end":205.955,"sentiment":"neutral","sentiment_score":0.04524925552929441},{"text":"Is that right?","start":205.955,"end":206.855,"sentiment":"neutral","sentiment_score":0.07340948035319646},{"text":"Okay.","start":207.235,"end":207.735,"sentiment":"neutral","sentiment_score":0.10547967255115508}],"sentiment":"neutral","sentiment_score":-0.001916278044090552,"num_words":34,"start":135.31999,"end":207.735},{"sentences":[{"text":"Yeah.","start":262.68503,"end":262.92502,"sentiment":"neutral","sentiment_score":0.076361283659935},{"text":"If I could just it just doesn't load.","start":262.92502,"end":265.02502,"sentiment":"neutral","sentiment_score":-0.031094994395971298},{"text":"Yeah.","start":404.025,"end":404.26498,"sentiment":"neutral","sentiment_score":-0.11773794144392014},{"text":"No.","start":404.26498,"end":404.425,"sentiment":"neutral","sentiment_score":-0.3313075304031372},{"text":"It's not it's not doing anything.","start":404.425,"end":405.88498,"sentiment":"negative","sentiment_score":-0.41467730204264325}],"sentiment":"neutral","sentiment_score":-0.18291223268298543,"num_words":17,"start":262.68503,"end":405.88498},{"sentences":[{"text":"Well, I've I've I've I've requested it as a desktop site, so there would be no different if I did use a a laptop.","start":412.72,"end":421.94,"sentiment":"neutral","sentiment_score":-0.10559489438310266},{"text":"No.","start":428.41498,"end":428.735,"sentiment":"neutral","sentiment_score":-0.18737301230430603},{"text":"I'm just saying, like, this are you telling me to connect the laptop with the cord?","start":428.735,"end":433.875,"sentiment":"neutral","sentiment_score":-0.13963125692680478},{"text":"Yeah.","start":437.775,"end":438.095,"sentiment":"neutral","sentiment_score":-0.05587202310562134},{"text":"Yeah.","start":438.095,"end":438.48,"sentiment":"neutral","sentiment_score":-0.06356217712163925}],"sentiment":"neutral","sentiment_score":-0.11802755322220713,"num_words":43,"start":412.72,"end":438.48},{"sentences":[{"text":"Alright.","start":438.56,"end":438.66666,"sentiment":"neutral","sentiment_score":-0.11301940679550172},{"text":"I I don't have the laptop here, so I'm gonna have to get it.","start":438.66666,"end":441.92,"sentiment":"neutral","sentiment_score":-0.31706558061497553},{"text":"Alright.","start":441.92,"end":442.32,"sentiment":"neutral","sentiment_score":0.10982389748096466},{"text":"Thank you.","start":442.32,"end":442.98,"sentiment":"positive","sentiment_score":0.3985197842121124},{"text":"Yeah.","start":449.52002,"end":449.84,"sentiment":"neutral","sentiment_score":0.04202720522880554}],"sentiment":"neutral","sentiment_score":-0.189634045487956,"num_words":19,"start":438.56,"end":449.84},{"sentences":[{"text":"Yep.","start":449.84,"end":450.34,"sentiment":"neutral","sentiment_score":0.014738934114575386},{"text":"Okay.","start":456.13498,"end":456.375,"sentiment":"neutral","sentiment_score":0.20122799277305603},{"text":"Thank you.","start":456.375,"end":457.115,"sentiment":"positive","sentiment_score":0.6462045311927795},{"text":"I will.","start":460.775,"end":461.25497,"sentiment":"neutral","sentiment_score":0.1718139350414276},{"text":"Thank you.","start":461.25497,"end":461.995,"sentiment":"positive","sentiment_score":0.6562093794345856}],"sentiment":"positive","sentiment_score":0.3955528272781521,"num_words":8,"start":449.84,"end":461.995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Hi. How's it going?\n\nChannel 0: Yeah. I'm good. How are you?\n\nChannel 1: Good. Thank you. I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet. I've got everything everything's all connected. All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet.\n\nChannel 0: Okay. Can I have your full name, please, for me to check the account?\n\nChannel 1: So it's Ashley Ferguson, a h h l e I g h, and then f e r g u s o n.\n\nChannel 0: Okay. I see. So, yeah, what did you or what have you done with the router?\n\nChannel 1: So basic basically, nothing. I've come back and I've reset I've reset everything. I've turned everything off and then turned it all back on and just fired it back up and then tried to connect to the Wi Fi. I can connect to the Wi Fi, but there's no Internet.\n\nChannel 0: Yeah. It won't have an Internet still because we're still not done yet with the they're not done yet with the setup. So what we need to do now is connect with the router's Wi Fi and log in to the router's interface.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. So please go\n\nChannel 1: Oh, there's a portal.\n\nChannel 0: go\n\nChannel 1: Never\n\nChannel 0: to the\n\nChannel 1: never\n\nChannel 0: browser.\n\nChannel 1: never yeah. There's a there's an e there's a is there in the e in the email that you guys sent out, there's a portal for the login. Is that is that is that\n\nChannel 0: This\n\nChannel 1: where I'm\n\nChannel 0: is\n\nChannel 1: supposed\n\nChannel 0: just an\n\nChannel 1: to\n\nChannel 0: example only. You mean the IP address? K.\n\nChannel 1: yeah. Well, that IP address wasn't working for me. I'm like, I was just copying the one off the box, one nine two one six eight one one, but it wouldn't it wouldn't load load up anything for\n\nChannel 0: Are you using a phone, laptop, or computer?\n\nChannel 1: me. A phone.\n\nChannel 0: Okay. Because sometimes it's not working via phone. But do you have a laptop or computer that we can use instead?\n\nChannel 1: Not here at the moment.\n\nChannel 0: Yeah. Because can we you can try to use your laptop instead on typing the IP address. Then let's see if it'll work. Because once you type in the IP address, it will bring you to a web page where it'll ask you a username and password that you're going to use as well that's written at the back of your router. Then once you're onto the router's interface, you should look for the PPPoE settings, then enter the credentials that we emailed you and texted\n\nChannel 1: K.\n\nChannel 0: for you to establish a connection with the router. Yeah. So the device must be connected to the router's Wi Fi network even without Internet access to access the router's interface during set\n\nChannel 1: So you want me to so I go to I go to Chrome and I put in that number and for it to load. Is\n\nChannel 0: up.\n\nChannel 1: that right?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Is it yeah. Just copy as it is the IP address. Read it to the back of your router. Then once entered, this should bring you to a web page.\n\nChannel 1: Yeah. If I could just it just doesn't load.\n\nChannel 0: Let's just wait for it. Let's see. Because you should be able to access that one as long as your device is connected to the router's Wi Fi. Sometimes it just take takes too long.\n\nChannel 1: Yeah. No. It's not it's not doing anything.\n\nChannel 0: K. I think it's not working on your phone. You should\n\nChannel 1: Well,\n\nChannel 0: try other device instead, like a laptop or computer.\n\nChannel 1: I've I've I've I've requested it as a desktop site, so there would be no different if I did use a a laptop.\n\nChannel 0: Yeah. Because if we're going to use a laptop,\n\nChannel 1: No.\n\nChannel 0: we\n\nChannel 1: I'm\n\nChannel 0: can\n\nChannel 1: just\n\nChannel 0: connect\n\nChannel 1: saying,\n\nChannel 0: the\n\nChannel 1: like,\n\nChannel 0: laptop\n\nChannel 1: this\n\nChannel 0: directly.\n\nChannel 1: are you telling me to connect the laptop with the cord?\n\nChannel 0: Yeah. Yeah. Via wired.\n\nChannel 1: Yeah. Yeah. Alright. I I don't have the laptop here, so I'm gonna have to get it. Alright.\n\nThank you.\n\nChannel 0: Okay. Then once you have the laptop, just connect the laptop directly to the router using\n\nChannel 1: Yeah.\n\nChannel 0: a wired\n\nChannel 1: Yep.\n\nChannel 0: cable, Alan, then try to access again the IP address.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Just give us a callback again if you need assistance.\n\nChannel 1: I will. Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.03580204397439957},{"text":"Good afternoon.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.28520743548870087},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.19188282532351358}],"sentiment":"neutral","sentiment_score":0.19493966922163963,"channel":0,"num_words":10,"start":1.28,"end":5.62},{"sentences":[{"text":"Hi.","start":6.0,"end":6.16,"sentiment":"neutral","sentiment_score":0.2429855465888977},{"text":"How's it going?","start":6.16,"end":7.06,"sentiment":"neutral","sentiment_score":0.2529236574967702}],"sentiment":"neutral","sentiment_score":0.2504391297698021,"channel":1,"num_words":4,"start":6.0,"end":7.06},{"sentences":[{"text":"Yeah.","start":7.6,"end":8.1,"sentiment":"positive","sentiment_score":0.37501078844070435},{"text":"I'm good.","start":8.24,"end":8.72,"sentiment":"positive","sentiment_score":0.5401471257209778},{"text":"How are you?","start":8.72,"end":9.54,"sentiment":"positive","sentiment_score":0.3886762658754985}],"sentiment":"positive","sentiment_score":0.43688897291819256,"channel":0,"num_words":6,"start":7.6,"end":9.54},{"sentences":[{"text":"Good.","start":9.44,"end":9.76,"sentiment":"positive","sentiment_score":0.5279269218444824},{"text":"Thank you.","start":9.76,"end":10.5,"sentiment":"positive","sentiment_score":0.5281530618667603},{"text":"I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet.","start":10.559999,"end":18.575,"sentiment":"neutral","sentiment_score":-0.023168293880703655},{"text":"I've got everything everything's all connected.","start":18.635,"end":20.715,"sentiment":"neutral","sentiment_score":-0.058937142603099346},{"text":"All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet.","start":20.715,"end":26.975,"sentiment":"neutral","sentiment_score":-0.22820312827825545}],"sentiment":"neutral","sentiment_score":-0.0743523679781132,"channel":1,"num_words":52,"start":9.44,"end":26.975},{"sentences":[{"text":"Okay.","start":28.48,"end":28.98,"sentiment":"neutral","sentiment_score":-0.024414807558059692},{"text":"Can I have your full name, please, for me to check the account?","start":29.68,"end":32.66,"sentiment":"neutral","sentiment_score":0.0004845492971631198}],"sentiment":"neutral","sentiment_score":-0.0012939761924956525,"channel":0,"num_words":14,"start":28.48,"end":32.66},{"sentences":[{"text":"So it's Ashley Ferguson, a h h l e I g h, and then f e r g u s o n.","start":32.55,"end":40.985,"sentiment":"neutral","sentiment_score":-0.0016583140717226672}],"sentiment":"neutral","sentiment_score":-0.0016583140717226672,"channel":1,"num_words":22,"start":32.55,"end":40.985},{"sentences":[{"text":"Okay.","start":42.635,"end":43.035,"sentiment":"neutral","sentiment_score":0.007586479652673006},{"text":"I see.","start":43.035,"end":43.695,"sentiment":"neutral","sentiment_score":0.003386392258107662},{"text":"So, yeah, what did you or what have you done with the router?","start":44.875,"end":50.175,"sentiment":"neutral","sentiment_score":-0.008722245335005797}],"sentiment":"neutral","sentiment_score":-0.006189370324136689,"channel":0,"num_words":16,"start":42.635,"end":50.175},{"sentences":[{"text":"So basic basically, nothing.","start":51.045,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.15598678961396217},{"text":"I've come back and I've reset I've reset everything.","start":53.364998,"end":55.98,"sentiment":"neutral","sentiment_score":-0.14898322439856},{"text":"I've turned everything off and then turned it all back on and just fired it back up and then tried to connect to the Wi Fi.","start":55.98,"end":62.46,"sentiment":"neutral","sentiment_score":-0.08226944248263653},{"text":"I can connect to the Wi Fi, but there's no Internet.","start":62.46,"end":64.88,"sentiment":"neutral","sentiment_score":-0.12310133095492017}],"sentiment":"neutral","sentiment_score":-0.1091583264619112,"channel":1,"num_words":50,"start":51.045,"end":64.88},{"sentences":[{"text":"Yeah.","start":65.58,"end":66.08,"sentiment":"neutral","sentiment_score":-0.17928537726402283},{"text":"It won't have an Internet still because we're still not done yet with the they're not done yet with the setup.","start":68.534996,"end":76.075,"sentiment":"neutral","sentiment_score":-0.32222401244299753},{"text":"So what we need to do now is connect with the router's Wi Fi and log in to the router's interface.","start":76.375,"end":83.01,"sentiment":"neutral","sentiment_score":-0.06189271506099474}],"sentiment":"neutral","sentiment_score":-0.1917613175546014,"channel":0,"num_words":43,"start":65.58,"end":83.01},{"sentences":[{"text":"Yep.","start":83.689995,"end":84.189995,"sentiment":"neutral","sentiment_score":0.023712679743766785}],"sentiment":"neutral","sentiment_score":0.023712679743766785,"channel":1,"num_words":1,"start":83.689995,"end":84.189995},{"sentences":[{"text":"Mhmm.","start":84.83,"end":85.33,"sentiment":"neutral","sentiment_score":0.006520924624055624},{"text":"So please go","start":90.35,"end":91.81,"sentiment":"neutral","sentiment_score":-0.00936096285780271}],"sentiment":"neutral","sentiment_score":-0.005390490987338126,"channel":0,"num_words":4,"start":84.83,"end":91.81},{"sentences":[{"text":"Oh, there's a 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login.","start":95.225006,"end":101.545006,"sentiment":"neutral","sentiment_score":-0.05137722086734497},{"text":"Is that is that is that","start":101.545006,"end":104.185005,"sentiment":"neutral","sentiment_score":-0.036775767182310425}],"sentiment":"neutral","sentiment_score":-0.04839323806192945,"channel":1,"num_words":34,"start":94.585,"end":104.185005},{"sentences":[{"text":"This","start":104.155,"end":104.475,"sentiment":"neutral","sentiment_score":-0.037778597325086594}],"sentiment":"neutral","sentiment_score":-0.037778597325086594,"channel":0,"num_words":1,"start":104.155,"end":104.475},{"sentences":[{"text":"where I'm","start":104.185005,"end":104.58501,"sentiment":"neutral","sentiment_score":-0.07561592012643814}],"sentiment":"neutral","sentiment_score":-0.07561592012643814,"channel":1,"num_words":2,"start":104.185005,"end":104.58501},{"sentences":[{"text":"is","start":104.475,"end":104.634995,"sentiment":"neutral","sentiment_score":-0.09098610281944276}],"sentiment":"neutral","sentiment_score":-0.09098610281944276,"channel":0,"num_words":1,"start":104.475,"end":104.634995},{"sentences":[{"text":"supposed","start":104.58501,"end":104.905,"sentiment":"neutral","sentiment_score":-0.07749847322702408}],"sentiment":"neutral","sentiment_score":-0.07749847322702408,"channel":1,"num_words":1,"start":104.58501,"end":104.905},{"sentences":[{"text":"just 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She has already reset everything and tried multiple solutions, but the issue persists. The agent suggests connecting to the router's Wi Fi network and logging in to the router's interface, but the issue persists. The agent advises the customer to use a laptop instead of a phone and suggests trying to access the IP address via a desktop site."},"intents":{"segments":[{"text":"I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet. I've got everything everything's all connected. All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet. Okay.","start_word":23,"end_word":72,"intents":[{"intent":"Connect internet to router","confidence_score":0.22000787}]},{"text":"There's a there's an e there's a is there in the e in the email that you guys sent out, there's a portal for the login.","start_word":235,"end_word":260,"intents":[{"intent":"Request login information","confidence_score":0.011044468}]},{"text":"No. It's not it's not doing anything. K.","start_word":583,"end_word":590,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.25815737}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. This is Maureen from Airtel tech support. Hi. How's it going?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.21025395393371585},{"text":"Yeah. I'm good. How are you? Good. Thank you.","start_word":14,"end_word":22,"sentiment":"positive","sentiment_score":0.47453010082244873},{"text":"I'm just trying to connect the Internet to a it's for a router, obviously, but I'm just trying to connect to the Internet. I've got everything everything's all connected. All the plugs are all in, but my orange the orange light is staying, like, obviously, I've got no Internet. Okay. Can I have your full name, please, for me to check the account? So it's Ashley Ferguson, a h h l e I g h, and then f e r g u s o n. Okay. I see. So, yeah, what did you or what have you done with the router? So basic basically, nothing. I've come back and I've reset I've reset everything. I've turned everything off and then turned it all back on and just fired it back up and then tried to connect to the Wi Fi. I can connect to the Wi Fi, but there's no Internet. Yeah. It won't have an Internet still because we're still not done yet with the they're not done yet with the setup. So what we need to do now is connect with the router's Wi Fi and log in to the router's interface. Yep. Mhmm. So please go Oh, there's a portal. go Never to the never browser. never yeah. There's a there's an e there's a is there in the e in the email that you guys sent out, there's a portal for the login. Is that is that is that This where I'm is supposed just an to example only. You mean the IP address? K. yeah.","start_word":23,"end_word":282,"sentiment":"neutral","sentiment_score":-0.08335083960913695},{"text":"Well, that IP address wasn't working for me.","start_word":283,"end_word":290,"sentiment":"negative","sentiment_score":-0.426271915435791},{"text":"I'm like, I was just copying the one off the box, one nine two one six eight one one, but it wouldn't it wouldn't load load up anything for Are you using a phone, laptop, or computer? me. A phone. Okay. Because sometimes it's not working via phone. But do you have a laptop or computer that we can use instead? Not here at the moment. Yeah. Because can we you can try to use your laptop instead on typing the IP address. Then let's see if it'll work. Because once you type in the IP address, it will bring you to a web page where it'll ask you a username and password that you're going to use as well that's written at the back of your router. Then once you're onto the router's interface, you should look for the PPPoE settings, then enter the credentials that we emailed you and texted K. for you to establish a connection with the router. Yeah. So the device must be connected to the router's Wi Fi network even without Internet access to access the router's interface during set So you want me to so I go to I go to Chrome and I put in that number and for it to load. Is up. that right? Yeah. Okay. Yeah. Is it yeah. Just copy as it is the IP address. Read it to the back of your router. Then once entered, this should bring you to a web page. Yeah. If I could just it just doesn't load. Let's just wait for it. Let's see. Because you should be able to access that one as long as your device is connected to the router's Wi Fi. Sometimes it just take takes too long. Yeah. No.","start_word":291,"end_word":583,"sentiment":"neutral","sentiment_score":0.025109809877369996},{"text":"It's not it's not doing anything.","start_word":584,"end_word":589,"sentiment":"negative","sentiment_score":-0.42276883125305176},{"text":"K.","start_word":590,"end_word":590,"sentiment":"neutral","sentiment_score":-0.17841017246246338},{"text":"I think it's not working on your phone.","start_word":591,"end_word":598,"sentiment":"negative","sentiment_score":-0.40938133001327515},{"text":"You should Well, try other device instead, like a laptop or computer. I've I've I've I've requested it as a desktop site, so there would be no different if I did use a a laptop. Yeah. Because if we're going to use a laptop, No. we I'm can just connect saying, the like, laptop this directly. are you telling me to connect the laptop with the cord? Yeah. Yeah. Via wired. Yeah. Yeah. Alright. I I don't have the laptop here, so I'm gonna have to get it. Alright.","start_word":599,"end_word":687,"sentiment":"neutral","sentiment_score":-0.13455858826637268},{"text":"Thank you.","start_word":688,"end_word":689,"sentiment":"positive","sentiment_score":0.3912573754787445},{"text":"Okay. Then once you have the laptop, just connect the laptop directly to the router using Yeah. a wired Yep. cable, Alan, then try to access again the IP address. Okay.","start_word":690,"end_word":720,"sentiment":"neutral","sentiment_score":0.04233930091704092},{"text":"Thank you.","start_word":721,"end_word":722,"sentiment":"positive","sentiment_score":0.6262192726135254},{"text":"Okay. Just give us a callback again if you need assistance. I will.","start_word":723,"end_word":735,"sentiment":"neutral","sentiment_score":0.13886353373527527},{"text":"Thank you. Bye.","start_word":736,"end_word":738,"sentiment":"positive","sentiment_score":0.5140661001205444}],"average":{"sentiment":"neutral","sentiment_score":-0.030113822250004627}}}}