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May I know since when it happened? Since when did you experience? Okay. I see. So we did reboot on the network side. For it to take a sec on your end, is it okay if you do a full power cycle with the router? We did reboot on the network side. So for it, yeah, for it to take effect on your end, is it okay if you do a full power cycle with the router? Mhmm. Hang on. Let me just check your account. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, is it okay if you respond to the email that I send you? If the issue persists after the full PowerSacker router, kindly response to my email. I already send you an email. Yeah. Just now. Mhmm. Yeah. Can we do can you also do it to the NTT box? Yeah. Mhmm. Or just switch it off. Mhmm. Then if the issue is still there after the twenty minute wait, kindly respond to my email asking for a speed test again. Okay. Sure. Thank you. 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morning. This is Maureen from Ertow tech support. Am I speaking with Haydn Goodwin? Yeah. I just wanted to check-in regarding the issue you're experiencing about the low close speed.\n\nYeah. Mhmm. May I know since when it happened? Since when did you experience? Okay.\n\nI see. So we did reboot on the network side. For it to take a sec on your end, is it okay if you do a full power cycle with the router? We did reboot on the network side. So for it, yeah, for it to take effect on your end, is it okay if you do a full power cycle with the router?\n\nMhmm. Hang on. Let me just check your account. Please unplug the router. Keep it unplugged for twenty minutes.\n\nAfter that, plug it back in and check your Internet connection. Yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, is it okay if you respond to the email that I send you? If the issue persists after the full PowerSacker router, kindly response to my email.\n\nI already send you an email. Yeah. Just now. Mhmm. Yeah.\n\nCan we do can you also do it to the NTT box? Yeah. Mhmm. Or just switch it off. Mhmm.\n\nThen if the issue is still there after the twenty minute wait, kindly respond to my email asking for a speed test again. Okay. Sure. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.31010258197784424},{"text":"This is Maureen from Ertow tech support.","start":0.48,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.19443387857505254},{"text":"Am I speaking with Haydn Goodwin?","start":7.44,"end":9.3,"sentiment":"neutral","sentiment_score":0.07482397370040417},{"text":"Yeah.","start":11.12,"end":11.28,"sentiment":"neutral","sentiment_score":0.03210138529539108},{"text":"I just wanted to check-in regarding the issue you're experiencing about the low close 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This is Hayden. You got yep. Yep. Yeah.\n\nYeah. Yeah. It's I'm not even higher than seven megabytes per second for download. Well, I I only checked today, but it's been pretty slow for the last few days. Sorry.\n\nWhat did you say? Okay. Okay. Yep. How do I do that again?\n\nTwenty minutes. Okay. Sorry. Can you repeat that? Yep.\n\nGot it. So just unplug the router, not the not the other thing. Right? You want me to unplug the box too? Right here.\n\nDo you want me to yeah. Okay. Cool. Yep. Got it.\n\nThank you. 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This is Maureen from Ertow tech support.\n\nChannel 1: Hello. This is Hayden. You got yep.\n\nChannel 0: Am I speaking with Haydn Goodwin?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I just wanted to check-in regarding the issue you're experiencing about the low close speed.\n\nChannel 1: Yeah. Yeah. Yeah. It's I'm\n\nChannel 0: Yeah.\n\nChannel 1: not even higher than seven megabytes per second for download.\n\nChannel 0: Mhmm. May I know since when it happened? Since when\n\nChannel 1: Well,\n\nChannel 0: did you\n\nChannel 1: I\n\nChannel 0: experience?\n\nChannel 1: I only checked today, but it's been pretty slow for the last few days.\n\nChannel 0: Okay. I see. So we did reboot on the network side. For it to take a sec on your end, is it okay if you do a full power cycle with the router?\n\nChannel 1: Sorry. What did you say?\n\nChannel 0: We did reboot on the network side.\n\nChannel 1: Okay.\n\nChannel 0: So for it, yeah, for it to take effect on your end, is it okay if you do a full power cycle with the router?\n\nChannel 1: Okay. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: How do I do that again?\n\nChannel 0: Hang on. Let me just check your account. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet\n\nChannel 1: Twenty minutes. Okay.\n\nChannel 0: connection. Yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, is it okay if you respond to the email that I send you?\n\nChannel 1: Sorry. Can you repeat that?\n\nChannel 0: If the issue persists after the full PowerSacker router, kindly response to my email. I already send you an email.\n\nChannel 1: Yep. Got it. So just\n\nChannel 0: Yeah. Just\n\nChannel 1: unplug the\n\nChannel 0: now.\n\nChannel 1: router, not the not the other\n\nChannel 0: Mhmm.\n\nChannel 1: thing. Right?\n\nChannel 0: Yeah. Can we do can you also do it to the NTT box?\n\nChannel 1: You want me to unplug the box too?\n\nChannel 0: Yeah.\n\nChannel 1: Right here.\n\nChannel 0: Mhmm. Or just\n\nChannel 1: Do you\n\nChannel 0: switch\n\nChannel 1: want me\n\nChannel 0: it\n\nChannel 1: to\n\nChannel 0: off.\n\nChannel 1: yeah. Okay. Cool.\n\nChannel 0: Mhmm. Then if the issue is still there after the twenty minute wait, kindly respond to my email asking for a speed test again.\n\nChannel 1: Yep. Got it. Thank you.\n\nChannel 0: Okay. Sure. Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.31010258197784424},{"text":"This is Maureen from Ertow tech support.","start":0.48,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.19443387857505254}],"sentiment":"neutral","sentiment_score":0.22013803488678402,"channel":0,"num_words":9,"start":0.16,"end":2.8999999},{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.10219725966453552},{"text":"This is Hayden.","start":4.24,"end":5.04,"sentiment":"neutral","sentiment_score":0.08913392821947734},{"text":"You got yep.","start":5.04,"end":6.1,"sentiment":"neutral","sentiment_score":0.1672082245349884}],"sentiment":"neutral","sentiment_score":0.12446053113256182,"channel":1,"num_words":7,"start":3.9199998,"end":6.1},{"sentences":[{"text":"Am I speaking with Haydn 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The agent, Maureen, checks the customer's account and suggests a power cycle to check the internet speed. The agent also advises the customer to respond to an email if the issue persists after a twenty-minute wait and to check their router's speed again if it continues."},"intents":{"segments":[{"text":"I just wanted to check-in regarding the issue you're experiencing about the low close speed. Yeah.","start_word":24,"end_word":39,"intents":[{"intent":"Troubleshoot router","confidence_score":0.1264301}]},{"text":"I just wanted to check-in regarding the issue you're experiencing about the low close speed. Yeah. Yeah. Yeah.","start_word":24,"end_word":41,"intents":[{"intent":"Check in","confidence_score":0.06663254}]},{"text":"So we did reboot on the network side. For it to take a sec on your end, is it okay if you do a full power cycle with the router? Sorry.","start_word":87,"end_word":117,"intents":[{"intent":"Reboot","confidence_score":0.3097931}]},{"text":"Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet Twenty minutes.","start_word":172,"end_word":193,"intents":[{"intent":"Unplug router","confidence_score":0.29829597},{"intent":"Unplugg router","confidence_score":0.073836476}]}]},"sentiments":{"segments":[{"text":"Good morning. This is Maureen from Ertow tech support. Hello. This is Hayden. You got yep. Am I speaking with Haydn Goodwin? Yep. Yeah. I just wanted to check-in regarding the issue you're experiencing about the low close speed. Yeah. Yeah. Yeah. It's I'm Yeah. not even higher than seven megabytes per second for download. Mhmm. May I know since when it happened? Since when Well, did you I experience?","start_word":0,"end_word":69,"sentiment":"neutral","sentiment_score":0.02032887004315853},{"text":"I only checked today, but it's been pretty slow for the last few days.","start_word":70,"end_word":83,"sentiment":"negative","sentiment_score":-0.36863645911216736},{"text":"Okay. I see. So we did reboot on the network side. For it to take a sec on your end, is it okay if you do a full power cycle with the router? Sorry. What did you say? We did reboot on the network side. Okay. So for it, yeah, for it to take effect on your end, is it okay if you do a full power cycle with the router? Okay. Yep. Mhmm. How do I do that again? Hang on. Let me just check your account. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet Twenty minutes. Okay. connection. Yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, is it okay if you respond to the email that I send you? Sorry. Can you repeat that? If the issue persists after the full PowerSacker router, kindly response to my email. I already send you an email. Yep. Got it. So just Yeah. Just unplug the now. router, not the not the other Mhmm. thing. Right? Yeah. Can we do can you also do it to the NTT box? You want me to unplug the box too? Yeah. Right here. Mhmm. Or just Do you switch want me it to off. yeah. Okay. Cool. Mhmm. Then if the issue is still there after the twenty minute wait, kindly respond to my email asking for a speed test again. Yep. Got it.","start_word":84,"end_word":338,"sentiment":"neutral","sentiment_score":0.002925944048911333},{"text":"Thank you.","start_word":339,"end_word":340,"sentiment":"positive","sentiment_score":0.3916928172111511},{"text":"Okay. Sure.","start_word":341,"end_word":342,"sentiment":"neutral","sentiment_score":0.2784048318862915},{"text":"Thank you.","start_word":343,"end_word":344,"sentiment":"positive","sentiment_score":0.4078805446624756},{"text":"Bye for now. Bye.","start_word":345,"end_word":348,"sentiment":"neutral","sentiment_score":0.2808071970939636}],"average":{"sentiment":"neutral","sentiment_score":0.004871889379182812}}}}