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Good afternoon. This is Maureen from Airtel and support. Yeah. Mhmm.\n\nOkay. I see. Yeah. Okay. Let me just confirm the plan you selected.\n\nYeah. It's one super fast 100 over 40 MBPS. Is that correct? 500 over 500 MBPS. Okay.\n\nI see. Is it okay if I check your account for a while? Let me just put you on hold. Yeah. Hang on.\n\nHello, Deep? Yes. Thank you for waiting. So upon checking your account, that is not the your monthly bill. So for your monthly bill, it should only be $76.95 per month.\n\nSo once you receive your invoice on hang on. Let me just check. So you'll be receiving your first invoice on June 20 because May '19 to June 19 is your first month free. It should be $76.95 only. But if there's if the amount is incorrect then, can you give us a callback then?\n\nSo our accounts department will assist you if ever and change, rectify the invoice if ever. Yeah. This is not the final your monthly bill yet. Yeah. 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My name is Deep. I just had a chat with someone regarding my Internet service. And I booked for $76.99, and you are charging me $81.95 something. It's 500 by 500.\n\nNo. It's 500 m p b s, I think. Upload and download speed. Yes. Yeah.\n\nSure. Yes. Yep. Yep. Okay.\n\nThank you. All good. Thank you. Yes. Okay.\n\nSure. I will. Yes. Thank you. Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.19096598029136655},{"text":"My name is Deep.","start":6.48,"end":7.52,"sentiment":"neutral","sentiment_score":0.06442145071923733},{"text":"I just had a chat with someone regarding my Internet service.","start":7.52,"end":10.98,"sentiment":"neutral","sentiment_score":0.02017063410444693},{"text":"And I booked for $76.99, and you are charging me $81.95 something.","start":15.105,"end":23.925,"sentiment":"neutral","sentiment_score":-0.03483299515210092},{"text":"It's 500 by 500.","start":33.57,"end":35.43,"sentiment":"neutral","sentiment_score":0.09606781974434853}],"sentiment":"neutral","sentiment_score":0.019900127983419225,"num_words":32,"start":4.48,"end":35.43},{"sentences":[{"text":"No.","start":47.105,"end":47.605,"sentiment":"neutral","sentiment_score":-0.03629763051867485},{"text":"It's 500 m p b s, I think.","start":47.745,"end":50.085,"sentiment":"neutral","sentiment_score":-0.017919958074344322},{"text":"Upload and download speed.","start":50.945,"end":56.640003,"sentiment":"neutral","sentiment_score":0.016425952780991793},{"text":"Yes.","start":56.640003,"end":57.140003,"sentiment":"neutral","sentiment_score":0.03424225375056267},{"text":"Yeah.","start":58.640003,"end":59.140003,"sentiment":"neutral","sentiment_score":0.03009350411593914}],"sentiment":"neutral","sentiment_score":-0.003307848408197363,"num_words":15,"start":47.105,"end":59.140003},{"sentences":[{"text":"Sure.","start":68.075005,"end":68.575005,"sentiment":"neutral","sentiment_score":0.007972361519932747},{"text":"Yes.","start":217.595,"end":218.095,"sentiment":"neutral","sentiment_score":0.07700984179973602},{"text":"Yep.","start":242.7,"end":243.2,"sentiment":"neutral","sentiment_score":0.06874342262744904},{"text":"Yep.","start":250.5375,"end":251.0375,"sentiment":"neutral","sentiment_score":0.05834587663412094},{"text":"Okay.","start":272.615,"end":273.015,"sentiment":"neutral","sentiment_score":0.06018771976232529}],"sentiment":"neutral","sentiment_score":0.054451844468712804,"num_words":5,"start":68.075005,"end":273.015},{"sentences":[{"text":"Thank you.","start":273.015,"end":273.755,"sentiment":"neutral","sentiment_score":0.13271091878414154},{"text":"All good.","start":279.32,"end":279.80002,"sentiment":"neutral","sentiment_score":0.24187719821929932},{"text":"Thank you.","start":279.80002,"end":280.54,"sentiment":"neutral","sentiment_score":0.2510094940662384},{"text":"Yes.","start":288.52002,"end":289.02002,"sentiment":"neutral","sentiment_score":0.05455257371068001},{"text":"Okay.","start":302.475,"end":302.975,"sentiment":"neutral","sentiment_score":0.04377395287156105}],"sentiment":"neutral","sentiment_score":0.16869021859019995,"num_words":8,"start":273.015,"end":302.975},{"sentences":[{"text":"Sure.","start":306.66998,"end":306.99,"sentiment":"neutral","sentiment_score":0.10840974003076552},{"text":"I will.","start":306.99,"end":307.72998,"sentiment":"neutral","sentiment_score":0.11077645793557166},{"text":"Yes.","start":308.75,"end":309.06998,"sentiment":"neutral","sentiment_score":0.14755789935588837},{"text":"Thank you.","start":309.06998,"end":309.81,"sentiment":"neutral","sentiment_score":0.2593309357762337},{"text":"Thank you.","start":312.18997,"end":312.66998,"sentiment":"neutral","sentiment_score":0.3302628844976425}],"sentiment":"neutral","sentiment_score":0.2070885244756937,"num_words":8,"start":306.66998,"end":312.66998},{"sentences":[{"text":"Bye.","start":312.66998,"end":313.16998,"sentiment":"neutral","sentiment_score":0.19710324704647064},{"text":"Bye.","start":313.31,"end":313.81,"sentiment":"neutral","sentiment_score":0.10485175997018814}],"sentiment":"neutral","sentiment_score":0.1509775035083294,"num_words":2,"start":312.66998,"end":313.81}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from\n\nChannel 1: Hi.\n\nChannel 0: Airtel and support. Yeah.\n\nChannel 1: My name is Deep. I just had a chat with someone\n\nChannel 0: Mhmm.\n\nChannel 1: regarding my Internet service.\n\nChannel 0: Okay. I see. Yeah.\n\nChannel 1: And I booked for $76.99, and you are charging me $81.95 something.\n\nChannel 0: Okay. Let me just confirm the plan you selected.\n\nChannel 1: It's 500 by 500.\n\nChannel 0: Yeah. It's one super fast 100 over 40 MBPS. Is that correct?\n\nChannel 1: No. It's 500 m p b s, I think. Upload and download\n\nChannel 0: 500 over 500\n\nChannel 1: speed. Yes.\n\nChannel 0: MBPS.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I see. Is it okay if I check your account for a while? Let me just\n\nChannel 1: Sure.\n\nChannel 0: put you on hold. Yeah. Hang on. Hello, Deep?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So upon checking your account, that is not the your monthly bill. So for your monthly bill, it should only be $76.95 per month. So once you receive your invoice on hang on.\n\nLet me just check. So you'll be\n\nChannel 1: Yep.\n\nChannel 0: receiving your first invoice on June 20 because May '19 to June 19\n\nChannel 1: Yep.\n\nChannel 0: is your first month free. It should be $76.95 only. But if there's if the amount is incorrect then, can you give us a callback then? So our accounts department will assist you if ever and change, rectify the invoice if ever.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. This is not the final your monthly bill yet.\n\nChannel 1: All good. Thank you.\n\nChannel 0: Yeah. Okay. And just wanted to confirm, you'll be getting the free router. Right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Okay. So we're just waiting for for you to settle the express postage, which is $25. I think our accounts department already sent you an invoice for that. Then\n\nChannel 1: Okay.\n\nChannel 0: once settled, we'll then send you the router.\n\nChannel 1: Sure. I will.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Okay. That's it. Thank you. Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. Bye. 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monthly bill, it should only be $76.95 per month.","start":227.66,"end":234.64,"sentiment":"neutral","sentiment_score":0.0919023621827364},{"text":"So once you receive your invoice on hang on.","start":235.58,"end":240.14,"sentiment":"neutral","sentiment_score":0.04449129870368375}],"sentiment":"neutral","sentiment_score":0.1026829262018988,"channel":0,"num_words":38,"start":218.875,"end":240.14},{"sentences":[{"text":"Let me just check.","start":240.14,"end":242.155,"sentiment":"neutral","sentiment_score":0.03617615904659033},{"text":"So you'll 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customer named Deep called Airtel customer support to confirm his internet service plan and was charged $81.95 for his first month. The representative, Maureen, informed him that his monthly bill should be $76.95 and that he will receive his first invoice on June 20. Maureen also confirmed that the customer will receive his first router and that the account department will assist him with resolving the issue."},"intents":{"segments":[{"text":"Let me just confirm the plan you selected. It's 500 by 500. Yeah.","start_word":45,"end_word":57,"intents":[{"intent":"Confirm plan","confidence_score":0.55452245}]},{"text":"Is it okay if I check your account for a while?","start_word":91,"end_word":101,"intents":[{"intent":"Check account","confidence_score":0.8417556}]},{"text":"So upon checking your account, that is not the your monthly bill. So for your monthly bill, it should only be $76.95 per month. So once you receive your invoice on hang on. Let me just check.","start_word":121,"end_word":157,"intents":[{"intent":"Receive invoice","confidence_score":0.24640854}]},{"text":"And just wanted to confirm, you'll be getting the free router. Right? Yes. Yeah.","start_word":237,"end_word":250,"intents":[{"intent":"Confirm router purchase","confidence_score":0.020533644}]},{"text":"I think our accounts department already sent you an invoice for that. Then Okay. once settled, we'll then send you the router. Sure.","start_word":267,"end_word":289,"intents":[{"intent":"Send invoice","confidence_score":0.23063087}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel Hi. and support. Yeah. My name is Deep. I just had a chat with someone Mhmm. regarding my Internet service. Okay. I see. Yeah. And I booked for $76.99, and you are charging me $81.95 something. Okay. Let me just confirm the plan you selected. It's 500 by 500. Yeah. It's one super fast 100 over 40 MBPS. Is that correct? No. It's 500 m p b s, I think. Upload and download 500 over 500 speed. Yes. MBPS. Yeah. Okay. I see. Is it okay if I check your account for a while? Let me just Sure. put you on hold. Yeah. Hang on. Hello, Deep? Yes. Yes. Thank you for waiting. So upon checking your account, that is not the your monthly bill. So for your monthly bill, it should only be $76.95 per month. So once you receive your invoice on hang on. Let me just check. So you'll be Yep. receiving your first invoice on June 20 because May '19 to June 19 Yep. is your first month free. It should be $76.95 only. But if there's if the amount is incorrect then, can you give us a callback then? So our accounts department will assist you if ever and change, rectify the invoice if ever. Okay. Thank you. Yeah. This is not the final your monthly bill yet. All good. Thank you. Yeah. Okay. And just wanted to confirm, you'll be getting the free router. Right? Yes. Yeah. Okay. So we're just waiting for for you to settle the express postage, which is $25. I think our accounts department already sent you an invoice for that. Then Okay. once settled, we'll then send you the router. Sure. I will. Yeah. Yes. Thank you. Okay. That's it.","start_word":0,"end_word":298,"sentiment":"neutral","sentiment_score":0.053159285336732864},{"text":"Thank you. Bye for Thank now.","start_word":299,"end_word":304,"sentiment":"positive","sentiment_score":0.3393367826938629},{"text":"you. Bye. Bye.","start_word":305,"end_word":307,"sentiment":"neutral","sentiment_score":0.20021769404411316}],"average":{"sentiment":"neutral","sentiment_score":0.061423742823663786}}}}