{"metadata":{"transaction_key":"deprecated","request_id":"01a0eb32-33ad-7f01-a200-68bc9b8a24b6","sha256":"9ef44e83d5c77d41bf29e742e3895d65b1b93783e90ca99ab18fb050e80188f6","created":"2026-09-29T03:25:32.519Z","duration":47.303936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":187,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":200,"output_tokens":200},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":200,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Hi, Vasia. My name is Alex from SWM Consulting. I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang. And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed. And, yeah, I guess just to understand exactly your experience with the client as well, that would be great. My best number is 0493224496. If you could give me a callback, that would be brilliant. Otherwise, I'll hopefully catch you at some other time. Cheers. Bye.","confidence":0.9980469,"words":[{"word":"the","start":0.08,"end":0.32,"confidence":0.99609375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06971713155508041},{"word":"person","start":0.32,"end":0.82,"confidence":0.47705078,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.1027361825108528},{"word":"you","start":0.96,"end":1.12,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14259710907936096},{"word":"are","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.14373178780078888},{"word":"trying","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.17353525757789612},{"word":"to","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1914902627468109},{"word":"reach","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.2469557672739029},{"word":"is","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1243864893913269},{"word":"currently","start":2.3999999,"end":2.8799999,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.17619900405406952},{"word":"unavailable","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"neutral","sentiment_score":-0.17690496146678925},{"word":"please","start":4.56,"end":4.88,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.06408873945474625},{"word":"leave","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.05190497264266014},{"word":"a","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06951626390218735},{"word":"message","start":5.2799997,"end":5.7599998,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.05945064499974251},{"word":"after","start":5.7599998,"end":6.0,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.027711674571037292},{"word":"the","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03270002827048302},{"word":"tone","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.03241364285349846},{"word":"when","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.020933253690600395},{"word":"you","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0307136420160532},{"word":"have","start":7.7599998,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.023904353380203247},{"word":"finished","start":7.9199996,"end":8.42,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.028209954500198364},{"word":"please","start":8.639999,"end":8.96,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.04046745225787163},{"word":"hang","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.03421275317668915},{"word":"up","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.030040524899959564},{"word":"or","start":9.44,"end":9.599999,"confidence":0.6088867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03475271165370941},{"word":"press","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.03285572677850723},{"word":"the","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03657558187842369},{"word":"hash","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.03226280212402344},{"word":"key","start":10.32,"end":10.639999,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.013750320300459862},{"word":"for","start":10.639999,"end":10.8,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.017857516184449196},{"word":"more","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.024495769292116165},{"word":"options","start":11.04,"end":11.54,"confidence":0.9343262,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.023842833936214447},{"word":"hi","start":14.184999,"end":14.425,"confidence":0.95458984,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12420601397752762},{"word":"vasia","start":14.425,"end":14.905,"confidence":0.5488281,"punctuated_word":"Vasia.","sentiment":"neutral","sentiment_score":0.11846029758453368},{"word":"my","start":14.905,"end":14.985,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.15157067775726318},{"word":"name","start":14.985,"end":15.224999,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.13789084553718567},{"word":"is","start":15.224999,"end":15.305,"confidence":0.5776367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18165147304534912},{"word":"alex","start":15.305,"end":15.625,"confidence":0.99902344,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.1547653079032898},{"word":"from","start":15.625,"end":15.865,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17220933735370636},{"word":"swm","start":15.865,"end":16.345,"confidence":0.7192383,"punctuated_word":"SWM","sentiment":"neutral","sentiment_score":0.1006719321012497},{"word":"consulting","start":16.345,"end":16.845,"confidence":0.94677734,"punctuated_word":"Consulting.","sentiment":"neutral","sentiment_score":0.08798694610595703},{"word":"i'm","start":16.904999,"end":17.065,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.14658963680267334},{"word":"just","start":17.065,"end":17.305,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15296530723571777},{"word":"calling","start":17.305,"end":17.625,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.10662242770195007},{"word":"in","start":17.625,"end":17.785,"confidence":0.9135742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1081208884716034},{"word":"regard","start":17.785,"end":18.265,"confidence":0.5175781,"punctuated_word":"regard","sentiment":"neutral","sentiment_score":0.10173457115888596},{"word":"to","start":18.265,"end":18.505,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1443837732076645},{"word":"i've","start":18.665,"end":18.904999,"confidence":0.96118164,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.1318446844816208},{"word":"been","start":18.904999,"end":19.225,"confidence":0.9350586,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.10779881477355956},{"word":"requested","start":19.225,"end":19.705,"confidence":0.95166016,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":0.08565089106559753},{"word":"to","start":19.705,"end":19.785,"confidence":0.96533203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11143352091312408},{"word":"do","start":19.785,"end":19.945,"confidence":0.96777344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08963926136493683},{"word":"a","start":19.945,"end":20.025,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08828423917293549},{"word":"quote","start":20.025,"end":20.345,"confidence":0.9980469,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.0648830384016037},{"word":"for","start":20.345,"end":20.585,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06906616687774658},{"word":"56","start":20.585,"end":21.225,"confidence":0.9692383,"punctuated_word":"56","sentiment":"neutral","sentiment_score":0.06536306440830231},{"word":"station","start":21.225,"end":21.545,"confidence":0.98828125,"punctuated_word":"Station","sentiment":"neutral","sentiment_score":0.027235347777605057},{"word":"street","start":21.545,"end":21.865,"confidence":0.89404297,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.06457313895225525},{"word":"walang","start":21.865,"end":22.365,"confidence":0.30403647,"punctuated_word":"Walang.","sentiment":"neutral","sentiment_score":0.06758515536785126},{"word":"and","start":22.825,"end":22.985,"confidence":0.72021484,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10221460461616516},{"word":"i","start":22.985,"end":23.145,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11134258657693864},{"word":"just","start":23.145,"end":23.305,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12812399864196777},{"word":"wanted","start":23.305,"end":23.545,"confidence":0.99316406,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.09793775528669356},{"word":"to","start":23.545,"end":23.705,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11634785681962968},{"word":"confirm","start":23.705,"end":24.025,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.14115172624588013},{"word":"whether","start":24.025,"end":24.345,"confidence":0.9921875,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.10639360547065736},{"word":"or","start":24.345,"end":24.425,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1230880841612816},{"word":"not","start":24.425,"end":24.585,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.12214533984661102},{"word":"a","start":24.585,"end":24.744999,"confidence":0.9604492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09959477186203004},{"word":"hydraulic","start":24.744999,"end":25.224998,"confidence":0.83935547,"punctuated_word":"hydraulic","sentiment":"neutral","sentiment_score":0.08253342658281326},{"word":"and","start":25.224998,"end":25.465,"confidence":0.72021484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010652415454387665},{"word":"hydrologic","start":25.465,"end":25.965,"confidence":0.9041341,"punctuated_word":"hydrologic","sentiment":"neutral","sentiment_score":0.03353827819228172},{"word":"model","start":26.105,"end":26.605,"confidence":1.0,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.01132713258266449},{"word":"was","start":27.439999,"end":27.759998,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.034441180527210236},{"word":"needed","start":27.759998,"end":28.259998,"confidence":0.8696289,"punctuated_word":"needed.","sentiment":"neutral","sentiment_score":0.1033024787902832},{"word":"and","start":29.119999,"end":29.519999,"confidence":0.8334961,"punctuated_word":"And,","sentiment":"positive","sentiment_score":0.38878440856933594},{"word":"yeah","start":29.519999,"end":29.759998,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"positive","sentiment_score":0.43676212430000305},{"word":"i","start":29.759998,"end":29.84,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.42983055114746094},{"word":"guess","start":29.84,"end":30.079998,"confidence":1.0,"punctuated_word":"guess","sentiment":"positive","sentiment_score":0.4415543973445892},{"word":"just","start":30.079998,"end":30.24,"confidence":0.62841797,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4311124980449677},{"word":"to","start":30.24,"end":30.4,"confidence":0.8378906,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3736962378025055},{"word":"understand","start":30.4,"end":30.9,"confidence":1.0,"punctuated_word":"understand","sentiment":"positive","sentiment_score":0.35722169280052185},{"word":"exactly","start":31.679998,"end":32.18,"confidence":0.9560547,"punctuated_word":"exactly","sentiment":"positive","sentiment_score":0.3624686002731323},{"word":"your","start":32.239998,"end":32.48,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2801517844200134},{"word":"experience","start":32.48,"end":32.96,"confidence":1.0,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":0.21714875102043152},{"word":"with","start":32.96,"end":33.04,"confidence":0.8720703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.28410863876342773},{"word":"the","start":33.04,"end":33.199997,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27203816175460815},{"word":"client","start":33.199997,"end":33.52,"confidence":0.7866211,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.22454094886779785},{"word":"as","start":33.52,"end":33.76,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.31499147415161133},{"word":"well","start":33.76,"end":34.0,"confidence":0.97021484,"punctuated_word":"well,","sentiment":"positive","sentiment_score":0.3737565577030182},{"word":"that","start":34.0,"end":34.079998,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5862093567848206},{"word":"would","start":34.079998,"end":34.32,"confidence":0.984375,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5782811641693115},{"word":"be","start":34.32,"end":34.399998,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5780036449432373},{"word":"great","start":34.399998,"end":34.899998,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6001296043395996},{"word":"my","start":35.84,"end":36.079998,"confidence":0.9560547,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.25995343923568726},{"word":"best","start":36.079998,"end":36.239998,"confidence":0.99609375,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.25518670678138733},{"word":"number","start":36.239998,"end":36.48,"confidence":0.9951172,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.23908987641334536},{"word":"is","start":36.48,"end":36.559998,"confidence":0.90478516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21254819631576535},{"word":"0493224496","start":36.559998,"end":39.04,"confidence":0.99902344,"punctuated_word":"0493224496.","sentiment":"neutral","sentiment_score":0.2234726995229721},{"word":"if","start":39.04,"end":39.199997,"confidence":0.9980469,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.553812563419342},{"word":"you","start":39.199997,"end":39.28,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5962142944335938},{"word":"could","start":39.28,"end":39.519997,"confidence":0.6953125,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.4862483739852905},{"word":"give","start":39.519997,"end":39.6,"confidence":0.99902344,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.5210214257240295},{"word":"me","start":39.6,"end":39.76,"confidence":0.99902344,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.5077983140945435},{"word":"a","start":39.76,"end":39.84,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.47562119364738464},{"word":"callback","start":39.84,"end":40.239998,"confidence":0.99316406,"punctuated_word":"callback,","sentiment":"positive","sentiment_score":0.5021674633026123},{"word":"that","start":40.239998,"end":40.399998,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6988281011581421},{"word":"would","start":40.399998,"end":40.559998,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6054314970970154},{"word":"be","start":40.559998,"end":40.72,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6526329517364502},{"word":"brilliant","start":40.72,"end":41.04,"confidence":0.97558594,"punctuated_word":"brilliant.","sentiment":"positive","sentiment_score":0.5621854662895203},{"word":"otherwise","start":41.04,"end":41.44,"confidence":0.9980469,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.1907624751329422},{"word":"i'll","start":41.44,"end":41.94,"confidence":0.9753418,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23793797194957733},{"word":"hopefully","start":42.178875,"end":42.418873,"confidence":0.98095703,"punctuated_word":"hopefully","sentiment":"neutral","sentiment_score":0.21998366713523865},{"word":"catch","start":42.418873,"end":42.49887,"confidence":0.9902344,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.22987908124923703},{"word":"you","start":42.49887,"end":42.578873,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21903526782989505},{"word":"at","start":42.578873,"end":43.078873,"confidence":0.85546875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.21429578959941864},{"word":"some","start":43.298874,"end":43.458874,"confidence":0.90625,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.1965658962726593},{"word":"other","start":43.458874,"end":43.618874,"confidence":0.9760742,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.18548913300037384},{"word":"time","start":43.618874,"end":43.85887,"confidence":0.9980469,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.254393994808197},{"word":"cheers","start":43.85887,"end":44.35887,"confidence":0.9980469,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.376709908246994},{"word":"bye","start":44.738873,"end":45.238873,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.14997926354408264}],"paragraphs":{"transcript":"\nThe person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Hi, Vasia. My name is Alex from SWM Consulting.\n\nI'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang. And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed. And, yeah, I guess just to understand exactly your experience with the client as well, that would be great. My best number is 0493224496. If you could give me a callback, that would be brilliant.\n\nOtherwise, I'll hopefully catch you at some other time. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"The person you are trying to reach is currently unavailable.","start":0.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.15482539534568787},{"text":"Please leave a message after the tone.","start":4.56,"end":6.66,"sentiment":"neutral","sentiment_score":-0.04825513809919357},{"text":"When you have finished, please hang up or press the hash key for more options.","start":7.3599997,"end":11.54,"sentiment":"neutral","sentiment_score":-0.0283250130712986},{"text":"Hi, Vasia.","start":14.184999,"end":14.905,"sentiment":"neutral","sentiment_score":0.12133315578103065},{"text":"My name is Alex from SWM Consulting.","start":14.905,"end":16.845,"sentiment":"neutral","sentiment_score":0.1409637885434287}],"sentiment":"neutral","sentiment_score":-0.02637810450865001,"num_words":41,"start":0.08,"end":16.845},{"sentences":[{"text":"I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang.","start":16.904999,"end":22.365,"sentiment":"neutral","sentiment_score":0.09632077378531297},{"text":"And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed.","start":22.825,"end":28.259998,"sentiment":"neutral","sentiment_score":0.08900845260359347},{"text":"And, yeah, I guess just to understand exactly your experience with the client as well, that would be great.","start":29.119999,"end":34.899998,"sentiment":"positive","sentiment_score":0.3963573998526523},{"text":"My best number is 0493224496.","start":35.84,"end":39.04,"sentiment":"neutral","sentiment_score":0.2380501836538315},{"text":"If you could give me a callback, that would be brilliant.","start":39.04,"end":41.04,"sentiment":"positive","sentiment_score":0.5601783313534476}],"sentiment":"neutral","sentiment_score":0.26146249753841455,"num_words":69,"start":16.904999,"end":41.04},{"sentences":[{"text":"Otherwise, I'll hopefully catch you at some other time.","start":41.04,"end":43.85887,"sentiment":"neutral","sentiment_score":0.21648258633083767},{"text":"Cheers.","start":43.85887,"end":44.35887,"sentiment":"positive","sentiment_score":0.376709908246994},{"text":"Bye.","start":44.738873,"end":45.238873,"sentiment":"neutral","sentiment_score":0.14997926354408264}],"sentiment":"neutral","sentiment_score":0.22500294988805597,"num_words":11,"start":41.04,"end":45.238873}]}}]},{"alternatives":[{"transcript":"You are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","confidence":1.0,"words":[{"word":"you","start":0.16,"end":0.32,"confidence":0.99316406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09198363125324248},{"word":"are","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.12027060985565186},{"word":"trying","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.12226103246212006},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11003833264112473},{"word":"reach","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.1618213802576065},{"word":"is","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21740327775478363},{"word":"currently","start":1.5999999,"end":2.0,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2403610795736313},{"word":"unavailable","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"neutral","sentiment_score":-0.25785037875175476},{"word":"please","start":3.52,"end":4.0,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1117008626461029},{"word":"leave","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.07651378959417343},{"word":"a","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07431282103061676},{"word":"message","start":4.4,"end":4.7999997,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.07333827018737793},{"word":"after","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.051928792148828506},{"word":"the","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0659569501876831},{"word":"tone","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.06572692841291428},{"word":"when","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.027811581268906593},{"word":"you","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028953637927770615},{"word":"have","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020173097029328343},{"word":"finished","start":7.12,"end":7.62,"confidence":0.9995117,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.018678750842809677},{"word":"please","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.02897753193974495},{"word":"hang","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.03501727432012558},{"word":"up","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.030804909765720367},{"word":"or","start":8.48,"end":8.72,"confidence":0.5571289,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04263496771454811},{"word":"press","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.041725777089595795},{"word":"the","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04178120195865631},{"word":"hash","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.031096884980797768},{"word":"key","start":9.44,"end":9.76,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.03673950955271721},{"word":"for","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.030067387968301773},{"word":"more","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.02843482047319412},{"word":"options","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.03499164432287216}],"paragraphs":{"transcript":"\nYou are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"You are trying to reach is currently unavailable.","start":0.16,"end":2.5,"sentiment":"neutral","sentiment_score":-0.16524871531873941},{"text":"Please leave a message after the tone.","start":3.52,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.07421120202967099},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.48,"end":10.66,"sentiment":"neutral","sentiment_score":-0.03185926514367263}],"sentiment":"neutral","sentiment_score":-0.07731190379709005,"num_words":30,"start":0.16,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 0: The\n\nChannel 1: You are\n\nChannel 0: person\n\nChannel 1: trying to reach\n\nChannel 0: you are\n\nChannel 1: is\n\nChannel 0: trying\n\nChannel 1: currently\n\nChannel 0: to reach\n\nChannel 1: unavailable.\n\nChannel 0: is currently unavailable.\n\nChannel 1: Please leave a message\n\nChannel 0: Please\n\nChannel 1: after\n\nChannel 0: leave\n\nChannel 1: the\n\nChannel 0: a\n\nChannel 1: tone.\n\nChannel 0: message after the tone.\n\nChannel 1: When you have finished,\n\nChannel 0: When you\n\nChannel 1: please\n\nChannel 0: have finished,\n\nChannel 1: hang up or\n\nChannel 0: please\n\nChannel 1: press the\n\nChannel 0: hang\n\nChannel 1: hash\n\nChannel 0: up\n\nChannel 1: key\n\nChannel 0: or press\n\nChannel 1: for\n\nChannel 0: the\n\nChannel 1: more\n\nChannel 0: hash\n\nChannel 1: options.\n\nChannel 0: key for more options. Hi, Vasia. My name is Alex from SWM Consulting. I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang. And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed.\n\nAnd, yeah, I guess just to understand exactly your experience with the client as well, that would be great. My best number is 0493224496. If you could give me a callback, that would be brilliant. Otherwise, I'll hopefully catch you at some other time. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"The","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":-0.06971713155508041}],"sentiment":"neutral","sentiment_score":-0.06971713155508041,"channel":0,"num_words":1,"start":0.08,"end":0.32},{"sentences":[{"text":"You are","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":-0.10612712055444717}],"sentiment":"neutral","sentiment_score":-0.10612712055444717,"channel":1,"num_words":2,"start":0.16,"end":0.48},{"sentences":[{"text":"person","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":-0.1027361825108528}],"sentiment":"neutral","sentiment_score":-0.1027361825108528,"channel":0,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"trying to reach","start":0.48,"end":1.28,"sentiment":"neutral","sentiment_score":-0.13137358178695044}],"sentiment":"neutral","sentiment_score":-0.13137358178695044,"channel":1,"num_words":3,"start":0.48,"end":1.28},{"sentences":[{"text":"you are","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":-0.14316444844007492}],"sentiment":"neutral","sentiment_score":-0.14316444844007492,"channel":0,"num_words":2,"start":0.96,"end":1.36},{"sentences":[{"text":"is","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":-0.21740327775478363}],"sentiment":"neutral","sentiment_score":-0.21740327775478363,"channel":1,"num_words":1,"start":1.28,"end":1.5999999},{"sentences":[{"text":"trying","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":-0.17353525757789612}],"sentiment":"neutral","sentiment_score":-0.17353525757789612,"channel":0,"num_words":1,"start":1.36,"end":1.68},{"sentences":[{"text":"currently","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":-0.2403610795736313}],"sentiment":"neutral","sentiment_score":-0.2403610795736313,"channel":1,"num_words":1,"start":1.5999999,"end":2.0},{"sentences":[{"text":"to reach","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.2192230150103569}],"sentiment":"neutral","sentiment_score":-0.2192230150103569,"channel":0,"num_words":2,"start":1.68,"end":2.1599998},{"sentences":[{"text":"unavailable.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":-0.25785037875175476}],"sentiment":"neutral","sentiment_score":-0.25785037875175476,"channel":1,"num_words":1,"start":2.0,"end":2.5},{"sentences":[{"text":"is currently unavailable.","start":2.1599998,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.15916348497072855}],"sentiment":"neutral","sentiment_score":-0.15916348497072855,"channel":0,"num_words":3,"start":2.1599998,"end":3.3799999},{"sentences":[{"text":"Please leave a message","start":3.52,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.08396643586456776}],"sentiment":"neutral","sentiment_score":-0.08396643586456776,"channel":1,"num_words":4,"start":3.52,"end":4.7999997},{"sentences":[{"text":"Please","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":-0.06408873945474625}],"sentiment":"neutral","sentiment_score":-0.06408873945474625,"channel":0,"num_words":1,"start":4.56,"end":4.88},{"sentences":[{"text":"after","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":-0.051928792148828506}],"sentiment":"neutral","sentiment_score":-0.051928792148828506,"channel":1,"num_words":1,"start":4.7999997,"end":5.12},{"sentences":[{"text":"leave","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":-0.05190497264266014}],"sentiment":"neutral","sentiment_score":-0.05190497264266014,"channel":0,"num_words":1,"start":4.88,"end":5.12},{"sentences":[{"text":"the","start":5.12,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.0659569501876831}],"sentiment":"neutral","sentiment_score":-0.0659569501876831,"channel":1,"num_words":1,"start":5.12,"end":5.2799997},{"sentences":[{"text":"a","start":5.12,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.06951626390218735}],"sentiment":"neutral","sentiment_score":-0.06951626390218735,"channel":0,"num_words":1,"start":5.12,"end":5.2799997},{"sentences":[{"text":"tone.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.06572692841291428}],"sentiment":"neutral","sentiment_score":-0.06572692841291428,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"message after the tone.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":-0.03806899767369032}],"sentiment":"neutral","sentiment_score":-0.03806899767369032,"channel":0,"num_words":4,"start":5.2799997,"end":6.66},{"sentences":[{"text":"When you have finished,","start":6.48,"end":7.62,"sentiment":"neutral","sentiment_score":-0.023904266767203808}],"sentiment":"neutral","sentiment_score":-0.023904266767203808,"channel":1,"num_words":4,"start":6.48,"end":7.62},{"sentences":[{"text":"When you","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.025823447853326797}],"sentiment":"neutral","sentiment_score":-0.025823447853326797,"channel":0,"num_words":2,"start":7.3599997,"end":7.7599998},{"sentences":[{"text":"please","start":7.7599998,"end":8.08,"sentiment":"neutral","sentiment_score":-0.02897753193974495}],"sentiment":"neutral","sentiment_score":-0.02897753193974495,"channel":1,"num_words":1,"start":7.7599998,"end":8.08},{"sentences":[{"text":"have finished,","start":7.7599998,"end":8.42,"sentiment":"neutral","sentiment_score":-0.026057153940200806}],"sentiment":"neutral","sentiment_score":-0.026057153940200806,"channel":0,"num_words":2,"start":7.7599998,"end":8.42},{"sentences":[{"text":"hang up or","start":8.08,"end":8.72,"sentiment":"neutral","sentiment_score":-0.036152383933464684}],"sentiment":"neutral","sentiment_score":-0.036152383933464684,"channel":1,"num_words":3,"start":8.08,"end":8.72},{"sentences":[{"text":"please","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":-0.04046745225787163}],"sentiment":"neutral","sentiment_score":-0.04046745225787163,"channel":0,"num_words":1,"start":8.639999,"end":8.96},{"sentences":[{"text":"press the","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":-0.04175348952412605}],"sentiment":"neutral","sentiment_score":-0.04175348952412605,"channel":1,"num_words":2,"start":8.72,"end":9.2},{"sentences":[{"text":"hang","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":-0.03421275317668915}],"sentiment":"neutral","sentiment_score":-0.03421275317668915,"channel":0,"num_words":1,"start":8.96,"end":9.2},{"sentences":[{"text":"hash","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":-0.031096884980797768}],"sentiment":"neutral","sentiment_score":-0.031096884980797768,"channel":1,"num_words":1,"start":9.2,"end":9.44},{"sentences":[{"text":"up","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":-0.030040524899959564}],"sentiment":"neutral","sentiment_score":-0.030040524899959564,"channel":0,"num_words":1,"start":9.2,"end":9.44},{"sentences":[{"text":"key","start":9.44,"end":9.76,"sentiment":"neutral","sentiment_score":-0.03673950955271721}],"sentiment":"neutral","sentiment_score":-0.03673950955271721,"channel":1,"num_words":1,"start":9.44,"end":9.76},{"sentences":[{"text":"or press","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":-0.03380421921610832}],"sentiment":"neutral","sentiment_score":-0.03380421921610832,"channel":0,"num_words":2,"start":9.44,"end":9.84},{"sentences":[{"text":"for","start":9.76,"end":9.92,"sentiment":"neutral","sentiment_score":-0.030067387968301773}],"sentiment":"neutral","sentiment_score":-0.030067387968301773,"channel":1,"num_words":1,"start":9.76,"end":9.92},{"sentences":[{"text":"the","start":9.84,"end":10.08,"sentiment":"neutral","sentiment_score":-0.03657558187842369}],"sentiment":"neutral","sentiment_score":-0.03657558187842369,"channel":0,"num_words":1,"start":9.84,"end":10.08},{"sentences":[{"text":"more","start":9.92,"end":10.16,"sentiment":"neutral","sentiment_score":-0.02843482047319412}],"sentiment":"neutral","sentiment_score":-0.02843482047319412,"channel":1,"num_words":1,"start":9.92,"end":10.16},{"sentences":[{"text":"hash","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":-0.03226280212402344}],"sentiment":"neutral","sentiment_score":-0.03226280212402344,"channel":0,"num_words":1,"start":10.08,"end":10.32},{"sentences":[{"text":"options.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":-0.03499164432287216}],"sentiment":"neutral","sentiment_score":-0.03499164432287216,"channel":1,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"key for more options.","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":-0.019986609928309917},{"text":"Hi, Vasia.","start":14.184999,"end":14.905,"sentiment":"neutral","sentiment_score":0.12133315578103065},{"text":"My name is Alex from SWM Consulting.","start":14.905,"end":16.845,"sentiment":"neutral","sentiment_score":0.1409637885434287},{"text":"I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang.","start":16.904999,"end":22.365,"sentiment":"neutral","sentiment_score":0.09632077378531297},{"text":"And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed.","start":22.825,"end":28.259998,"sentiment":"neutral","sentiment_score":0.08900845260359347}],"sentiment":"neutral","sentiment_score":0.09164628854140322,"channel":0,"num_words":47,"start":10.32,"end":28.259998},{"sentences":[{"text":"And, yeah, I guess just to understand exactly your experience with the client as well, that would be great.","start":29.119999,"end":34.899998,"sentiment":"positive","sentiment_score":0.3963573998526523},{"text":"My best number is 0493224496.","start":35.84,"end":39.04,"sentiment":"neutral","sentiment_score":0.2380501836538315},{"text":"If you could give me a callback, that would be brilliant.","start":39.04,"end":41.04,"sentiment":"positive","sentiment_score":0.5601783313534476},{"text":"Otherwise, I'll hopefully catch you at some other time.","start":41.04,"end":43.85887,"sentiment":"neutral","sentiment_score":0.21648258633083767},{"text":"Cheers.","start":43.85887,"end":44.35887,"sentiment":"positive","sentiment_score":0.376709908246994}],"sentiment":"positive","sentiment_score":0.38240125212404463,"channel":0,"num_words":45,"start":29.119999,"end":44.35887},{"sentences":[{"text":"Bye.","start":44.738873,"end":45.238873,"sentiment":"neutral","sentiment_score":0.14997926354408264}],"sentiment":"neutral","sentiment_score":0.14997926354408264,"channel":0,"num_words":1,"start":44.738873,"end":45.238873}]},"summary":{"result":"success","short":"An agent from SWM Consulting called Vasia to confirm whether or not a hydraulic and hydrologic model was needed for a quote on 56 Station Street. The agent left a message and asked Vasia to call back or press the up hash option. The agent also mentioned that Vasia will need to provide an experience with the client."},"intents":{"segments":[{"text":"Hi, Vasia. My name is Alex from SWM Consulting. I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang.","start_word":62,"end_word":88,"intents":[{"intent":"Request quote","confidence_score":0.2241981}]},{"text":"Hi, Vasia. My name is Alex from SWM Consulting. I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang. And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed.","start_word":62,"end_word":104,"intents":[{"intent":"Confirm hydraulic model","confidence_score":0.17741214}]},{"text":"And, yeah, I guess just to understand exactly your experience with the client as well, that would be great.","start_word":105,"end_word":123,"intents":[{"intent":"Understand client experience","confidence_score":0.4563902}]},{"text":"If you could give me a callback, that would be brilliant. Otherwise, I'll hopefully catch you at some other time. Cheers. Bye.","start_word":129,"end_word":150,"intents":[{"intent":"Schedule callback","confidence_score":0.29669645}]}]},"sentiments":{"segments":[{"text":"The You person are trying to you reach are is trying currently to reach unavailable. is currently unavailable. Please leave a message Please after leave a the message tone. after the tone. When you have finished, When you have please finished, hang up or please press hang the up hash or key press for the more hash options. key for more options. Hi, Vasia. My name is Alex from SWM Consulting. I'm just calling in regard to I've been requested to do a quote for 56 Station Street, Walang. And I just wanted to confirm whether or not a hydraulic and hydrologic model was needed.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":0.004077889956533909},{"text":"And, yeah, I guess just to understand exactly your experience with the client as well, that would be great.","start_word":105,"end_word":123,"sentiment":"positive","sentiment_score":0.4056618809700012},{"text":"My best number is 0493224496.","start_word":124,"end_word":128,"sentiment":"neutral","sentiment_score":0.23076143860816956},{"text":"If you could give me a callback, that would be brilliant.","start_word":129,"end_word":139,"sentiment":"positive","sentiment_score":0.546940267086029},{"text":"Otherwise, I'll hopefully catch you at some other time.","start_word":140,"end_word":148,"sentiment":"neutral","sentiment_score":0.22072121500968933},{"text":"Cheers.","start_word":149,"end_word":149,"sentiment":"positive","sentiment_score":0.376709908246994},{"text":"Bye.","start_word":150,"end_word":150,"sentiment":"neutral","sentiment_score":0.20000532269477844}],"average":{"sentiment":"neutral","sentiment_score":0.12491910934448242}}}}